[I18N] Update translation terms from Transifex
This commit is contained in:
+102
-224
@@ -4,23 +4,20 @@
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Dragos Vasile, 2023
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# Vacaru Adrian <adrian.vacaru@gmail.com>, 2024
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# Hongu Cosmin <cosmin513@gmail.com>, 2024
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# Martin Trigaux, 2024
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# Foldi Robert <foldirobert@nexterp.ro>, 2024
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# Dragos Vasile, 2024
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# Lyall Kindmurr, 2024
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# Wil Odoo, 2024
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# Cozmin Candea <office@terrabit.ro>, 2024
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# Dorin Hongu <dhongu@gmail.com>, 2024
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# Wil Odoo, 2024
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# Larisa_nexterp, 2024
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 17.0\n"
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"Project-Id-Version: Odoo 18.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2024-08-21 11:43+0000\n"
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"PO-Revision-Date: 2023-11-08 08:57+0000\n"
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"POT-Creation-Date: 2024-10-07 14:21+0000\n"
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"PO-Revision-Date: 2024-10-08 06:34+0000\n"
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"Last-Translator: Larisa_nexterp, 2024\n"
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"Language-Team: Romanian (https://app.transifex.com/odoo/teams/41243/ro/)\n"
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"MIME-Version: 1.0\n"
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@@ -402,7 +399,7 @@ msgstr ""
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#: ../../content/applications/services/field_service/worksheets.rst:3
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msgid "Worksheets"
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msgstr "Fișe de lucru"
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msgstr "Foi de lucru"
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#: ../../content/applications/services/field_service/worksheets.rst:5
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msgid ""
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@@ -1958,37 +1955,25 @@ msgid ""
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
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msgid "Close tickets"
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msgstr "Închideți biletele"
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msgid "Closing tickets"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
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msgid ""
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"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
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"several ways it can be closed."
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"several ways it can be closed. Manually closing solved tickets keeps the "
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"pipeline up to date, while automatically closing inactive tickets prevents "
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"unnecessary blocking issues. Allowing customers to close their own tickets "
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"minimizes confusion around whether an issue is considered solved or not. "
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"This results in increased operational capacity for support teams, and higher"
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" customer satisfaction."
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msgstr ""
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"Odată ce s-a terminat munca la un bilet *Helpdesk* în Odoo, există mai multe"
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" moduri în care acesta poate fi închis."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:8
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msgid ""
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"In addition to manually closing solved tickets, automatically closing "
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"inactive tickets keeps the pipeline up-to-date. At the same time, allowing "
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"customers to close their own tickets minimizes confusion around whether an "
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"issue is considered solved or not. This results in increased operational "
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"capacity for support teams, and higher customer satisfaction."
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msgstr ""
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"Pe lângă închiderea manuală a tichetelor rezolvate, închiderea automată a "
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"tichetelor inactive menține pipeline-ul la zi. În același timp, permiterea "
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"clienților să își închidă propriile bilete minimizează confuzia în ceea ce "
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"privește dacă o problemă este considerată rezolvată sau nu. Acest lucru are "
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"ca rezultat creșterea capacității operaționale pentru echipele de asistență "
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"și o mai mare satisfacție a clienților."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
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msgid "Manually close solved tickets"
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msgstr "Închideți manual biletele rezolvate"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:16
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
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msgid ""
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"As work on a ticket progresses, it is moved along to the next stage in the "
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"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
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@@ -1998,25 +1983,13 @@ msgstr ""
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" etapă a procesului. Odată ce problema este rezolvată, biletul este mutat "
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"într-o etapă de *pliat*. Aceasta marchează biletul ca *închis*."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
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msgid ""
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"To fold a stage, navigate to the :menuselection:`Helpdesk` app dashboard, "
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"and click on a team to open the to reveal that team's pipeline on a separate"
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" page."
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"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
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"click on a team to open the pipeline. Hover over a stage's heading, and then"
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" click the gear icon that appears in the top-right corner of that stage's "
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"kanban column."
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msgstr ""
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"Pentru a plia o etapă, navigați la tabloul de bord al aplicației "
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":menuselection:`Helpdesk` și faceți clic pe o echipă pentru a deschide "
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"pentru a dezvălui conducta echipei respective pe o pagină separată."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:22
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msgid ""
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"From the pipeline page, hover over a stage's heading, and click the "
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":guilabel:`⚙️ (gear)` icon that appears in the top-right corner of that "
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"stage's Kanban column."
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msgstr ""
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"Din pagina pipeline, plasați cursorul peste titlul unei etape și faceți clic"
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" pe pictograma :guilabel:`⚙️ (roată)` care apare în colțul din dreapta sus "
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"al coloanei Kanban a etapei respective."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
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msgid ""
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@@ -2026,129 +1999,68 @@ msgstr ""
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"Vedere a scenei pe canalul Helpdesk, cu accent pe pictograma roată și "
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"opțiunea de editare a etapei."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
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msgid ""
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"From the menu that appears, select :guilabel:`Edit`. This opens the stage's "
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"settings in a pop-up window."
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"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
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"stage. This setting folds the stage *temporarily* to simplify the kanban "
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"view. This does *not* close the tickets in this stage. It also does not "
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"permanently fold the stage. If a stage needs to be folded so the tickets can"
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" be marked as closed, continue following the steps below."
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msgstr ""
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"Din meniul care apare, selectați :guilabel:`Edit`. Aceasta deschide setările"
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" scenei într-o fereastră pop-up."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
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msgid ""
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"In the pop-up window, check the box labeled, :guilabel:`Folded in Kanban`, "
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"towards the top of the window. Then, click :guilabel:`Save & Close` to "
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"confirm the changes."
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"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
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"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
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"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
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"the changes. Now, tickets that reach this stage will be considered as "
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"*closed*."
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msgstr ""
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"În fereastra pop-up, bifați caseta cu eticheta :guilabel:`Folded in Kanban`,"
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" în partea de sus a ferestrei. Apoi, faceți clic pe :guilabel:`Salvați și "
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"Închideți` pentru a confirma modificările."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:35
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msgid "Tickets that reach this stage are now considered: *closed*."
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msgstr ""
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"Biletele care ajung în această etapă sunt acum considerate: *închise*."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
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msgid "Stage settings page."
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msgstr "Pagina cu setările scenei."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
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msgid ""
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"Clicking the :guilabel:`⚙️ (gear)` icon also displays the option to "
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":guilabel:`Fold` the stage. This setting folds the stage *temporarily* to "
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"simplify the Kanban view. This does **not** close the tickets in this stage."
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" It also does **not** permanently fold the stage. If a stage needs to be "
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"folded, so the tickets can be marked as *closed*, the :guilabel:`Folded in "
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"Kanban` checkbox **must** be checked on the stage's settings."
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msgstr ""
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"Făcând clic pe pictograma :guilabel:`⚙️ (roată)`, se afișează și opțiunea de"
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" a :guilabel:`Îndoi` scena. Această setare pliază scena *temporar* pentru a "
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"simplifica vizualizarea Kanban. Acest lucru **nu** închide biletele în "
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"această etapă. De asemenea, **nu** pliază definitiv scena. Dacă o scenă "
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"trebuie să fie pliată, astfel încât biletele să poată fi marcate ca "
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"*închis*, caseta de selectare :guilabel:`Folded in Kanban` **trebuie** să "
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"fie bifată în setările scenei."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
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msgid "Automatically close inactive tickets"
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msgstr "Închideți automat biletele inactive"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:51
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
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msgid ""
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"Tickets that are inactive for a set period of time can be automatically "
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"closed. At that point, they are moved to a folded stage."
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"closed. At that point, they will be moved to a folded stage."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
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msgid ""
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"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
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"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
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" :guilabel:`Automatic Closing`."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
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msgid ""
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"If one of the team's stages is set to be folded in the kanban view, it will "
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"be the default selection in the :guilabel:`Move to Stage` field. If the team"
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" has more than one folded stage, the stage that occurs first in the pipeline"
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" will be the default. If no stage is folded, the default selection will be "
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"the last stage in the pipeline."
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msgstr ""
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"Biletele care sunt inactive pentru o anumită perioadă de timp pot fi închise"
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" automat. În acel moment, sunt mutați într-o etapă pliată."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
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msgid ""
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"To have Odoo automatically close inactive tickets, go to the desired team's "
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"settings page, by navigating to :menuselection:`Helpdesk app --> "
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"Configuration --> Helpdesk Teams`, and selecting the desired team to "
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"configure. Under the :guilabel:`Self-Service` section, enable "
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":guilabel:`Automatic Closing`."
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"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
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"adjusted if necessary."
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msgstr ""
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"Pentru ca Odoo să închidă automat biletele inactive, accesați pagina de "
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"setări a echipei dorite, navigând la :menuselection:`Helpdesk app --> "
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"Configuration --> Helpdesk Teams` și selectând echipa dorită de configurat. "
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"În secțiunea :guilabel:`Autoservire`, activați :guilabel:`Închidere "
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"automată`."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:59
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
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msgid ""
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"After ticking the box for :guilabel:`Automatic Closing`, three new fields "
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"appear beneath:"
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"The :guilabel:`After days of inactivity` field does **not** take the working"
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" calendar into account when tracking the amount of time a ticket has been "
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"inactive."
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msgstr ""
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"După bifarea casetei pentru :guilabel:`Închidere automată`, trei câmpuri noi"
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" apar sub:"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:61
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msgid ":guilabel:`Move to Stage`"
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msgstr ":guilabel:`Mutați la Stage`"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:62
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msgid ":guilabel:`After (#) days of inactivity`"
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msgstr ":guilabel:`După (#) zile de inactivitate`"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:63
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msgid ":guilabel:`In Stages`"
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msgstr ":guilabel:`În etape`"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:65
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msgid ""
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"If one of the team's stages is set to be folded in the Kanban view, the "
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"folded stage is the default selection in the :guilabel:`Move to Stage` "
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"field. If the team has more than one folded stage, the folded stage that "
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"occurs first in the pipeline is the default. If no stage is folded, the "
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"default selection is the last stage in the pipeline."
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msgstr ""
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"Dacă una dintre etapele echipei este setată să fie pliată în vizualizarea "
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"Kanban, etapa pliată este selecția implicită în câmpul :guilabel:`Mutare la "
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"etapă`. Dacă echipa are mai multe etape pliate, etapa pliată care apare "
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"prima în conductă este implicită. Dacă nicio etapă nu este pliată, selecția "
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"implicită este ultima etapă din conductă."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:70
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msgid ""
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"The :guilabel:`After (#) days of inactivity` field defaults to `7`, but can "
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"be adjusted if necessary."
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msgstr ""
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"Câmpul :guilabel:`După (#) zile de inactivitate` este implicit `7`, dar "
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"poate fi ajustat dacă este necesar."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:74
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msgid ""
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"The :guilabel:`After (#) days of inactivity` field does **not** take the "
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"working calendar into account when tracking the amount of time a ticket has "
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"been inactive."
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msgstr ""
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"Câmpul :guilabel:`După (#) zile de inactivitate` **nu** ia în considerare "
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"calendarul de lucru atunci când se urmărește perioada de inactivitate a unui"
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" bilet."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
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msgid ""
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"If only certain stages should be used to track days of inactivity, they can "
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"be added to the :guilabel:`In Stages` field."
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@@ -2156,70 +2068,55 @@ msgstr ""
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"Dacă doar anumite etape ar trebui folosite pentru a urmări zilele de "
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"inactivitate, acestea pot fi adăugate la câmpul :guilabel:`În etape`."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
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msgid "A team's pipeline is created with the following stages:"
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msgstr "Conducta unei echipe este creată cu următoarele etape:"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:83
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
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msgid "`New`"
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msgstr "`Nou`"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:84
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
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msgid "`In Progress`"
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msgstr "`În curs`"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:85
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
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msgid "`Customer Feedback`"
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msgstr "„Feedback-ul clienților”"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:86
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
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msgid "`Closed`"
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msgstr "`Închis`"
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:88
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
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msgid ""
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"Tickets may linger in the :guilabel:`Customer Feedback` stage, because once "
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"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
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"an issue is solved, customers may not respond immediately. At that point, "
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"the tickets can be closed automatically."
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"the tickets can be closed automatically. However, tickets in the "
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":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
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"to assignment or workload issues. Closing these tickets automatically would "
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"result in issues going unsolved."
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msgstr ""
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"Biletele pot persista în etapa :guilabel:`Feedback clienților`, deoarece "
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"odată ce o problemă este rezolvată, este posibil ca clienții să nu răspundă "
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"imediat. În acel moment, biletele pot fi închise automat."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
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msgid ""
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"Tickets in the :guilabel:`New` and :guilabel:`In Progress` stages could "
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"remain inactive due to assignment or workload issues. The support team may "
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"be looking into the issue even if they are not updating the ticket directly."
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" Closing these tickets automatically would result in issues going unsolved."
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"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
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" below\\:\\"
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msgstr ""
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"Biletele din etapele :guilabel:`Nou` și :guilabel:`În curs` pot rămâne "
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"inactive din cauza problemelor legate de alocare sau de volumul de muncă. "
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"Echipa de asistență poate analiza problema chiar dacă nu actualizează "
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"biletul direct. Închiderea automată a acestor bilete ar duce la probleme "
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"nerezolvate."
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#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:96
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msgid ""
|
||||
"Therefore, the :guilabel:`Automatic Closing` settings for this team would be"
|
||||
" configured as below:"
|
||||
msgstr ""
|
||||
"Prin urmare, setările :guilabel:`Închidere automată` pentru această echipă "
|
||||
"vor fi configurate după cum urmează:"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:99
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
|
||||
msgid ":guilabel:`Automatic Closing`: *checked*"
|
||||
msgstr ":guilabel:`Închidere automată`: *bifat*"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:100
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
|
||||
msgid ":guilabel:`Move to Stage`: `Solved`"
|
||||
msgstr ":guilabel:`Mutare la etapă`: `Rezolvat`"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:101
|
||||
msgid ":guilabel:`After` `7` :guilabel:`days of inactivity`"
|
||||
msgstr ":guilabel:`După` `7` :guilabel:`zile de inactivitate`"
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
|
||||
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
|
||||
msgid ":guilabel:`In Stages`: `Customer Feedback`"
|
||||
msgstr ":guilabel:`În etape`: `Feedback-ul clienților`"
|
||||
|
||||
@@ -2227,73 +2124,54 @@ msgstr ":guilabel:`În etape`: `Feedback-ul clienților`"
|
||||
msgid "Example of Automatic Closing settings."
|
||||
msgstr "Exemplu de setări de închidere automată."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:109
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
|
||||
msgid "Allow customers to close their own tickets"
|
||||
msgstr "Permiteți clienților să-și închidă propriile bilete"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:111
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
|
||||
msgid ""
|
||||
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
|
||||
"close their own tickets when they determine that their issue has been "
|
||||
"close their own ticket(s) when they determine that their issue has been "
|
||||
"resolved."
|
||||
msgstr ""
|
||||
"Activarea setarii :guilabel:`Închidere de către clienți` permite clienților "
|
||||
"să-și închidă propriile bilete atunci când stabilesc că problema lor a fost "
|
||||
"rezolvată."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:114
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
|
||||
msgid ""
|
||||
"To allow customers to close their own tickets, start by navigating to "
|
||||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||||
"click on a team to open the team's settings page. Next, scroll to the "
|
||||
":guilabel:`Self-Service` section, and check the box for :guilabel:`Closure "
|
||||
"by Customers`."
|
||||
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
|
||||
" and select a team. On the team's settings page, scroll to the "
|
||||
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
|
||||
" Customers`."
|
||||
msgstr ""
|
||||
"Pentru a permite clienților să-și închidă propriile bilete, începeți prin a "
|
||||
"naviga la :menuselection:`Aplicația Helpdesk --> Configurare --> Echipe de "
|
||||
"asistență` și faceți clic pe o echipă pentru a deschide pagina de setări a "
|
||||
"echipei. Apoi, derulați la secțiunea :guilabel:`Autoservire` și bifați "
|
||||
"caseta pentru :guilabel:`Închidere de către clienți`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||||
msgid "Customer closing setting in Odoo Helpdesk."
|
||||
msgstr "Setarea de închidere a clienților în Odoo Helpdesk."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:123
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
|
||||
msgid ""
|
||||
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
|
||||
"button is available for customers when they view their ticket through the "
|
||||
"customer portal."
|
||||
"button will be available for customers when they view their ticket through "
|
||||
"the customer portal."
|
||||
msgstr ""
|
||||
"Odată ce setările de închidere a biletelor sunt activate, un buton "
|
||||
":guilabel:`Închidere bilet` este disponibil pentru clienți atunci când își "
|
||||
"văd biletul prin portalul clienților."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||||
msgid "Customer view of ticket closing in Odoo Helpdesk."
|
||||
msgstr "Vizualizarea clientului despre închiderea biletelor în Odoo Helpdesk."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:131
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
|
||||
msgid ""
|
||||
"Customers are able to view their tickets by clicking the :guilabel:`View the"
|
||||
" ticket` link they receive by email. The link is included in the "
|
||||
":guilabel:`Helpdesk: Ticket Received` template, which is added to the first "
|
||||
"stage of a team by default. This link does **not** require a customer to "
|
||||
"have access to the portal to view or respond to their ticket."
|
||||
":guilabel:`Request Acknowledgment` template, which is added to the first "
|
||||
"stage of a team by default. This link does not require a customer to have "
|
||||
"access to the portal to view or respond to their ticket."
|
||||
msgstr ""
|
||||
"Clienții își pot vedea biletele făcând clic pe linkul :guilabel:`Vizualizați"
|
||||
" biletul` pe care îl primesc prin e-mail. Linkul este inclus în șablonul "
|
||||
":guilabel:`Helpdesk: Ticket Received`, care este adăugat implicit la prima "
|
||||
"etapă a unei echipe. Acest link **nu** necesită ca un client să aibă acces "
|
||||
"la portal pentru a vedea sau a răspunde la biletul său."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:136
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
|
||||
msgid ""
|
||||
"Customers with access to the portal can view their tickets under "
|
||||
":menuselection:`My Account --> Tickets`."
|
||||
"Customers with access to the portal will be able to view their tickets under"
|
||||
" :menuselection:`My Account --> Tickets`."
|
||||
msgstr ""
|
||||
"Clienții cu acces la portal își pot vizualiza biletele în "
|
||||
":menuselection:`Contul meu --> Bilete`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
|
||||
msgid "Track and bill time"
|
||||
@@ -2943,11 +2821,11 @@ msgstr ""
|
||||
#: ../../content/applications/services/helpdesk/overview.rst:5
|
||||
#: ../../content/applications/services/timesheets/overview.rst:5
|
||||
msgid "Overview"
|
||||
msgstr "Prezentare generală"
|
||||
msgstr "Imagine de ansamblu"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
|
||||
msgid "Help Center"
|
||||
msgstr "Centru Ajutor"
|
||||
msgstr "Centru de ajutor"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
|
||||
msgid ""
|
||||
@@ -4211,7 +4089,7 @@ msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:63
|
||||
msgid "Live Chat"
|
||||
msgstr "Chat în direct"
|
||||
msgstr "Live Chat"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
|
||||
msgid ""
|
||||
|
||||
Reference in New Issue
Block a user