Martin Trigaux
238 lines
7.0 KiB
Plaintext
238 lines
7.0 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) 2015-TODAY, Odoo S.A.
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# This file is distributed under the same license as the Odoo Business package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo Business 10.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2017-12-13 13:31+0100\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: Christopher Ormaza <chris.ormaza@gmail.com>, 2017\n"
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"Language-Team: Spanish (https://www.transifex.com/odoo/teams/41243/es/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: es\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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#: ../../helpdesk/helpdesk.rst:5
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msgid "Helpdesk"
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msgstr "Soporte"
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#: ../../helpdesk/helpdesk.rst:8
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msgid "Overview"
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msgstr "Información general"
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#: ../../helpdesk/helpdesk.rst:11
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msgid "Getting started with Odoo Helpdesk"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:13
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msgid "Installing Odoo Helpdesk:"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:15
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msgid "Open the Apps module, search for \"Helpdesk\", and click install"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:21
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msgid "Set up Helpdesk teams"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:23
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msgid "By default, Odoo Helpdesk comes with a team installed called \"Support\""
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:28
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msgid ""
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"To modify this team, or create additional teams, select \"Configuration\" in"
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" the purple bar and select \"Settings\""
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:34
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msgid ""
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"Here you can create new teams, decide what team members to add to this team,"
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" how your customers can submit tickets and set up SLA policies and ratings. "
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"For the assignation method you can have tickets assigned randomly, balanced,"
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" or manually."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:40
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msgid "How to set up different stages for each team"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:42
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msgid ""
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"First you will need to activate the developer mode. To do this go to your "
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"settings module, and select the link for \"Activate the developer mode\" on "
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"the lower right-hand side."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:49
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msgid ""
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"Now, when you return to your Helpdesk module and select \"Configuration\" in"
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" the purple bar you will find additional options, like \"Stages\". Here you "
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"can create new stages and assign those stages to 1 or multiple teams "
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"allowing for customizable stages for each team!"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:55
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msgid "Start receiving tickets"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:58
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msgid "How can my customers submit tickets?"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:60
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msgid ""
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"Select \"Configuration\" in the purple bar and select \"Settings\", select "
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"your Helpdesk team. Under \"Channels you will find 4 options:"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:66
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msgid ""
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"Email Alias allows for customers to email the alias you choose to create a "
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"ticket. The subject line of the email with become the Subject on the ticket."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:73
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msgid ""
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"Website Form allows your customer to go to "
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"yourwebsite.com/helpdesk/support-1/submit and submit a ticket via a website "
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"form - much like odoo.com/help!"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:80
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msgid ""
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"Live Chat allows your customers to submit a ticket via Live Chat on your "
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"website. Your customer will begin the live chat and your Live Chat Operator "
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"can create the ticket by using the command /helpdesk Subject of Ticket."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:88
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msgid ""
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"The final option to submit tickets is thru an API connection. View the "
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"documentation `*here* "
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"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:93
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msgid "Tickets have been created, now what?"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:95
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msgid ""
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"Now your employees can start working on them! If you have selecting a manual"
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" assignation method then your employees will need to assign themselves to "
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"tickets using the \"Assign To Me\" button on the top left of a ticket or by "
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"adding themselves to the \"Assigned to\" field."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:103
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msgid ""
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"If you have selected \"Random\" or \"Balanced\" assignation method, your "
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"tickets will be assigned to a member of that Helpdesk team."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:106
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msgid ""
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"From there they will begin working on resolving the tickets! When they are "
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"completed, they will move the ticket to the solved stage."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:110
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msgid "How do I mark this ticket as urgent?"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:112
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msgid ""
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"On your tickets you will see stars. You can determine how urgent a ticket is"
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" but selecting one or more stars on the ticket. You can do this in the "
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"Kanban view or on the ticket form."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:119
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msgid ""
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"To set up a Service Level Agreement Policy for your employees, first "
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"activate the setting under \"Settings\""
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:125
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msgid "From here, select \"Configure SLA Policies\" and click \"Create\"."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:127
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msgid ""
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"You will fill in information like the Helpdesk team, what the minimum "
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"priority is on the ticket (the stars) and the targets for the ticket."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:134
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msgid "What if a ticket is blocked or is ready to be worked on?"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:136
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msgid ""
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"If a ticket cannot be resolved or is blocked, you can adjust the \"Kanban "
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"State\" on the ticket. You have 3 options:"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:139
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msgid "Grey - Normal State"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:141
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msgid "Red - Blocked"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:143
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msgid "Green - Ready for next stage"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:145
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msgid ""
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"Like the urgency stars you can adjust the state in the Kanban or on the "
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"Ticket form."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:152
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msgid "How can my employees log time against a ticket?"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:154
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msgid ""
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"First, head over to \"Settings\" and select the option for \"Timesheet on "
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"Ticket\". You will see a field appear where you can select the project the "
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"timesheets will log against."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:161
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msgid ""
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"Now that you have selected a project, you can save. If you move back to your"
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" tickets, you will see a new tab called \"Timesheets\""
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:167
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msgid ""
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"Here you employees can add a line to add work they have done for this "
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"ticket."
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:171
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msgid "How to allow your customers to rate the service they received"
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:173
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msgid "First, you will need to activate the ratings setting under \"Settings\""
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msgstr ""
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#: ../../helpdesk/helpdesk.rst:178
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msgid ""
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"Now, when a ticket is moved to its solved or completed stage, it will send "
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"an email to the customer asking how their service went."
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msgstr ""
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