Odoo Translation Bot
5935 lines
251 KiB
Plaintext
5935 lines
251 KiB
Plaintext
# SOME DESCRIPTIVE TITLE.
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# Copyright (C) Odoo S.A.
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# This file is distributed under the same license as the Odoo package.
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# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
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#
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# Translators:
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# Marcos Rodrigues, 2023
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# a75f12d3d37ea5bf159c4b3e85eb30e7_0fa6927, 2023
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# Wil Odoo, 2023
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# Maitê Dietze, 2024
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#
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#, fuzzy
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 17.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2024-03-08 12:48+0000\n"
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"PO-Revision-Date: 2023-11-08 08:57+0000\n"
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"Last-Translator: Maitê Dietze, 2024\n"
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"Language-Team: Portuguese (Brazil) (https://app.transifex.com/odoo/teams/41243/pt_BR/)\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Language: pt_BR\n"
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"Plural-Forms: nplurals=3; plural=(n == 0 || n == 1) ? 0 : n != 0 && n % 1000000 == 0 ? 1 : 2;\n"
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#: ../../content/applications/services.rst:5
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msgid "Services"
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msgstr "Serviços"
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#: ../../content/applications/services/field_service.rst:8
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msgid "Field Service"
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msgstr "Serviço de Campo"
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#: ../../content/applications/services/field_service.rst:11
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msgid ""
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"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
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"service-49>`_"
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msgstr ""
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"Tutoriais do Odoo: Serviço de campo <https://www.odoo.com/slides/field-"
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"service-49>`_"
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#: ../../content/applications/services/field_service/default_warehouse.rst:3
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msgid "User default warehouse"
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msgstr "Armazém padrão do usuário"
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#: ../../content/applications/services/field_service/default_warehouse.rst:5
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msgid ""
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"Setting up a **default warehouse** can be useful for field technicians who "
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"keep a supply in their van or those who always resupply from the same "
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"warehouse. It also allows field workers to switch between warehouses from "
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"their profiles."
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msgstr ""
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"Definir um **armazém padrão** pode ser útil para técnicos de campo que "
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"mantêm produtos no veículo ou para os que sempre reabastecem no mesmo "
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"armazém. Também permite que trabalhadores de campo alternem entre armazéns "
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"pelos seus perfis."
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#: ../../content/applications/services/field_service/default_warehouse.rst:9
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msgid ""
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"Products in sales orders created during field interventions are always "
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"pulled from the default warehouse, keeping the inventory accurate."
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msgstr ""
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"Produtos em pedidos de vendas criados durante intervenções de campo são "
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"sempre retirados do armazém padrão, mantendo assim a precisão do inventário."
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#: ../../content/applications/services/field_service/default_warehouse.rst:13
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msgid ":doc:`../../inventory_and_mrp/inventory`"
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msgstr ":doc:`../../inventory_and_mrp/inventory`"
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#: ../../content/applications/services/field_service/default_warehouse.rst:16
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#: ../../content/applications/services/helpdesk/overview/help_center.rst:14
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#: ../../content/applications/services/planning.rst:29
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#: ../../content/applications/services/project/project_management.rst:17
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#: ../../content/applications/services/project/tasks/recurring_tasks.rst:13
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msgid "Configuration"
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msgstr "Configuração"
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#: ../../content/applications/services/field_service/default_warehouse.rst:18
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msgid ""
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"To set up a user default warehouse, the :doc:`storage locations "
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"</applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations>`"
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" feature needs to be activated in the **Inventory** app. It is also "
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"necessary to have more than one warehouse in your database."
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msgstr ""
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"Para configurar um depósito padrão do usuário, o recurso :doc:`locais de "
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"armazenamento "
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"</applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations>`"
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" precisa ser ativado no aplicativo **Inventário**. Também é necessário ter "
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"mais de um depósito em sua base de dados."
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#: ../../content/applications/services/field_service/default_warehouse.rst:23
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msgid ""
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"You can either set it up :ref:`for your profile <default-warehouse/my-"
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"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
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msgstr ""
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"Você pode definir :ref:`no seu perfil <default-warehouse/my-profile>`, ou "
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":ref:`para todos os usuários <default-warehouse/all-users>`."
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#: ../../content/applications/services/field_service/default_warehouse.rst:27
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msgid ""
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":doc:`/applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations`"
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msgstr ""
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":doc:`/applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations`"
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#: ../../content/applications/services/field_service/default_warehouse.rst:32
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msgid "For your profile"
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msgstr "Para seu perfil"
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#: ../../content/applications/services/field_service/default_warehouse.rst:34
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msgid ""
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"To set up a default warehouse for yourself, click your **profile icon** in "
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"the upper right corner of the screen, then, go to :menuselection:`My Profile"
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" --> Preferences --> Default Warehouse`. Select the default warehouse from "
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"the drop-down menu."
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msgstr ""
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"Para definir um armazém padrão para si mesmo, clique no seu **ícone de "
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"perfil** no canto superior direito da tela, então, acesse "
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":menuselection:`Meu Perfil --> Preferências --> Armazém padrão`. Selecione o"
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" armazém padrão pelo menu suspenso."
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#: ../../content/applications/services/field_service/default_warehouse.rst:41
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msgid "For all users"
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msgstr "Para todos os usuários"
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#: ../../content/applications/services/field_service/default_warehouse.rst:43
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msgid ""
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"To set up a default warehouse for a specific user, go to "
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":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
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" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
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"and select the default warehouse from the drop-down menu."
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msgstr ""
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"Para definir um armazém padrão para um usuário específico, acesse "
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"menuselection:`Definições --> Usuários --> Gerenciar usuários`, selecione um"
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" usuário e, em seguida, acesse a aba guilabel:`Preferências`. Role para "
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"baixo para a guia :guilabel:`Inventário` e selecione o armazém padrão do "
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"menu suspenso."
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#: ../../content/applications/services/field_service/default_warehouse.rst-1
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msgid "Selection of a default warehouse on a user profile."
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msgstr "Selecione um armazém padrão em um perfil do usuário."
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#: ../../content/applications/services/field_service/default_warehouse.rst:51
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msgid "Use in field service tasks"
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msgstr "Usar em tarefas de serviço de campo"
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#: ../../content/applications/services/field_service/default_warehouse.rst:53
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msgid ""
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"Once a default warehouse has been configured for a user, the materials used "
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"for a sales order related to a Field Service task are pulled from that "
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"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
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" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
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"is applied correctly."
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msgstr ""
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"Ao configurar um armazém padrão para um usuário, os materiais usados em um "
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"pedido de venda relacionado a uma tarefa de serviço de campo são retirados "
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"daquele armazém específico. Abra o pedido de vendas em questão, vá para a "
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"aba :guilabel:`Outras informações` e, então, role para baixo até "
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":guilabel:`Entrega`. O armazém padrão estará corretamente aplicado."
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#: ../../content/applications/services/field_service/default_warehouse.rst:58
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msgid ""
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"Once the Field Service task is marked as done, the stock of the default "
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"warehouse is automatically updated."
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msgstr ""
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"Ao marcar a tarefa de serviço de campo como concluída, o estoque do armazém "
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"padrão é atualizado automaticamente."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:3
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msgid "Onsite interventions planning"
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msgstr "Planejamento de intervenções no local."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:6
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msgid "From a sales order"
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msgstr "De um pedido de venda"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:8
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msgid ""
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"Allowing your sales team to open onsite interventions creates a seamless "
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"experience for your customers. They can receive a quotation they first have "
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"to approve before the work even starts."
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msgstr ""
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"Permitir que sua equipe de vendas abra intervenções no local cria uma "
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"experiência mais tranquila para seus clientes. Eles podem receber uma "
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"cotação que devem primeiro aprovar antes mesmo de o trabalho começar."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:11
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration --> Products` and "
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"create or edit a product."
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msgstr ""
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"Vá para :menuselection:`Serviço de Campo --> Configuração --> Produtos` e "
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"crie ou edite um produto."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:13
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msgid ""
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"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
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" :guilabel:`Product Type`."
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msgstr ""
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"Na aba :guilabel:`Informações gerais`, selecione :guilabel:`Serviço` como o "
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":guilabel:`Tipo de produto`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:15
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msgid ""
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"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
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":guilabel:`Service Invoicing Policy`."
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msgstr ""
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"Na aba :guilabel:`Vendas`, selecione :guilabel:`Planilhas de horas em "
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"tarefas` como :guilabel:`Política de faturamento de serviços`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:17
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msgid ""
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"Select :guilabel:`Create a task in an existing project` as "
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":guilabel:`Service Tracking`."
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msgstr ""
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"Selecione :guilabel:`Criar uma tarefa em um projeto existente` como "
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":guilabel:`Monitoramento do serviço`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:18
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msgid "Select your :guilabel:`Project`."
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msgstr "Selecione seu :guilabel:`Projeto`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:19
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msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
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msgstr ""
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"Se você os utiliza, selecione o seu :guilabel:`Modelo de planilha de "
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"trabalho` e salve."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid ""
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"Product configuration to create tasks from sales orders in Odoo Field "
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"Service"
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msgstr ""
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"Configuração de produto para criar tarefas a partir de pedidos de vendas no "
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"Serviço de Campo do Odoo"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:25
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msgid ""
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"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
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"product and confirm it. A task is automatically set up under your Field "
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"Service project. It is directly accessible from the sales order."
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msgstr ""
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"Do app :doc:`Vendas <../../sales/sales>`, crie uma cotação com o produto e "
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"confirme-a. Uma tarefa será automaticamente aberta no seu projeto Serviço de"
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" Campo. Ela é acessível diretamente pelo pedido de vendas."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Field Service task on a sales order in Odoo Sales"
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msgstr ""
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"Tarefa de Serviço de Campo em um pedido de vendas app no Vendas do Odoo"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:34
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msgid "From helpdesk tickets"
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msgstr "De chamados da Central de Ajuda"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:36
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msgid ""
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"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
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"helpdesk team manage intervention requests directly. Planning field service "
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"tasks from tickets speeds up your processes."
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msgstr ""
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"A integração com o aplicativo :doc:`Central de Ajuda <../helpdesk>` permite "
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"que sua equipe da central de ajuda gerencie diretamente os pedidos de "
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"intervenção. O planejamento de tarefas de serviço de campo a partir de "
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"chamados agiliza seus processos."
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#: ../../content/applications/services/field_service/onsite_interventions.rst:40
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msgid "Configure the helpdesk team"
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msgstr "Configurar a equipe da Central de Ajuda"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:42
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
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" a team and enable :guilabel:`Onsite Interventions`."
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msgstr ""
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"Acesse :menuselection:`Central de Ajuda --> Configuração --> Equipes da "
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"Central de Ajuda`. Selecione uma equipe e habilite :guilabel:`Intervenções "
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"no local`."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Onsite interventions settings in Odoo Helpdesk"
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msgstr "Definições de intervenções no local no app Central de Ajuda do Odoo"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:49
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msgid ""
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"The helpdesk tickets of the team now display the :guilabel:`Plan "
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"Intervention` button. Click on it to create a new task under your field "
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"service project."
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msgstr ""
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"Os chamados da Central de Ajuda da equipe agora exibem o botão "
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":guilabel:`Planejar intervenção`. Clique nele para criar uma nova tarefa no "
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"seu projeto de serviço de campo."
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
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msgstr ""
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"Planejar intervenção a partir de chamados no app Central de Ajuda do Odoo"
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#: ../../content/applications/services/helpdesk.rst:8
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msgid "Helpdesk"
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msgstr "Central de Ajuda"
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#: ../../content/applications/services/helpdesk.rst:11
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msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
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msgstr ""
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"Tutoriais do Odoo: Central de Ajuda "
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"<https://www.odoo.com/slides/helpdesk-51>`_"
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#: ../../content/applications/services/helpdesk/advanced.rst:5
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msgid "Advanced"
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msgstr "Avançado"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
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msgid "After-Sales services"
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msgstr "Serviços de pós-vendas"
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
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msgid ""
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"*After-Sales* services can be configured in the *Helpdesk* application for "
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"individual teams. Once enabled, users can :ref:`issue refunds "
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"<helpdesk/refunds>`, :ref:`generate coupons <helpdesk/coupons>`, "
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":ref:`process returns <helpdesk/returns>`, and :ref:`schedule repairs "
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"<helpdesk/repairs>` or :ref:`field service interventions <helpdesk/field>` "
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"directly from a ticket."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:11
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msgid "Set up after-sales services"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:13
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msgid ""
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"Start by enabling the after-sales services on a specific *Helpdesk* team, by"
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" going to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`"
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" and click on the team the services should be applied to. Then, scroll to "
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"the :guilabel:`After-Sales` section on the team's settings page, and choose "
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"which of the following options to enable:"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:18
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msgid ""
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":guilabel:`Refunds`: issues credit notes to refund a customer, or adjust the"
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" remaining amount due."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:19
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msgid ""
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":guilabel:`Coupons`: offers discounts and free products through an existing "
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"coupon program."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
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msgid ""
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":guilabel:`Returns`: initiates a product return from a customer through a "
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"reverse transfer."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:21
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msgid ""
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":guilabel:`Repairs`: creates repair orders for broken or faulty products."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:22
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msgid ""
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":guilabel:`Field Service`: plans onsite intervention through the *Field "
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"Service* application."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:27
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msgid ""
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"The services that are enabled can vary based on the type of support a team "
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"provides."
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msgstr ""
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"Os serviços que estão habilitados podem variar com base no tipo de suporte "
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"que uma equipe fornece."
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:30
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msgid ""
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"Since all the after-sales services in Odoo require integration with other "
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"applications, enabling any of them may result in the installation of "
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"additional modules or applications. Installing a new application on a One-"
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"App-Free database triggers a 15-day trial. At the end of the trial, if a "
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"paid subscription has not been added to the database, it will no longer be "
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"accessible."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:38
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msgid "Issue refund with credit note"
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:40
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msgid ""
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"A *credit note* is a document issued to a customer informing them that they "
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"have been credited a certain amount of money. They can be used to provide a "
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"full refund to a customer, or to adjust any remaining amount due. While they"
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" are usually created through the *Accounting* or *Invoicing* applications, "
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"they can be created through a *Helpdesk* ticket, as well."
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msgstr ""
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"Uma *nota de crédito* é um documento emitido a um cliente para informá-lo de"
|
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" que certo valor foi creditado a ele. Isso pode ser usado para fornecer "
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"reembolsos a clientes ou para ajustar valores restantes devidos. Embora "
|
||
"costumem ser criados pelos aplicativos *Financeiro* ou *Faturamento*, podem "
|
||
"igualmente ser criados por um chamado da *Central de Ajuda*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:46
|
||
msgid "Invoices **must** be posted before a credit note can be generated."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:48
|
||
msgid ""
|
||
"To create a credit note, navigate to a ticket on the "
|
||
":menuselection:`Helpdesk app`, and click the :guilabel:`Refund` button in "
|
||
"the top-left corner of the ticket form. This opens a :guilabel:`Refund` pop-"
|
||
"up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a refund creation page."
|
||
msgstr "Visão de uma página de criação de reembolso."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:56
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:216
|
||
msgid "Fill out the fields with the necessary information:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:58
|
||
msgid ""
|
||
":guilabel:`Sales Order`: if a sales order was referenced on the original "
|
||
"ticket, it automatically populates in this field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:60
|
||
msgid ""
|
||
":guilabel:`Product`: the product the ticket is about. If an item is selected"
|
||
" in this field, only the sales orders, deliveries, and invoices including "
|
||
"this product can be selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:62
|
||
msgid ""
|
||
":guilabel:`Lot/Serial Number`: this field is **only** visible if the "
|
||
":guilabel:`Product` selected has associated lot or serial numbers."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:64
|
||
msgid ""
|
||
":guilabel:`Invoices to Refund`: this field is **required**. If no invoices "
|
||
"are available in the drop-down, it indicates this customer currently has no "
|
||
"posted invoices, or the :guilabel:`Product` has no related invoices."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
|
||
msgid ""
|
||
":guilabel:`Reason displayed on Credit Note`: this field automatically "
|
||
"populates with the ticket number, though it can be edited with additional "
|
||
"information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:69
|
||
msgid ""
|
||
":guilabel:`Journal`: the accounting journal where the credit note should be "
|
||
"posted. After an invoice is selected, this field defaults to the journal "
|
||
"listed on the original invoice, though it can be changed, if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:72
|
||
msgid ""
|
||
":guilabel:`Reversal date`: when this field is clicked, use the pop-up "
|
||
"calendar that appears to select a date for the credit note invoice. This "
|
||
"field is **required**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:75
|
||
msgid ""
|
||
"After the necessary fields are filled in, click :guilabel:`Reverse` or "
|
||
":guilabel:`Reverse and Create Invoice`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:78
|
||
msgid ""
|
||
":guilabel:`Reverse` creates a credit note in a draft state that can be "
|
||
"edited before it is posted. This option can be used to provide a partial "
|
||
"refund."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:81
|
||
msgid ""
|
||
":guilabel:`Reverse and Create Invoice` creates a credit note that is "
|
||
"automatically posted as well as an invoice in a draft state. The invoice "
|
||
"contains the same information as the original invoice, though this "
|
||
"information can be altered."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:85
|
||
msgid ""
|
||
"Once the credit note has been posted, a :guilabel:`Credit Notes` smart "
|
||
"button is added to the *Helpdesk* ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of smart buttons on a ticket focusing on the credit note button."
|
||
msgstr ""
|
||
"Visão de botões inteligentes em um chamado com foco no botão da nota de "
|
||
"crédito."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:93
|
||
msgid ":doc:`../../../finance/accounting/customer_invoices/credit_notes`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:98
|
||
msgid "Generate coupons from a ticket"
|
||
msgstr "Gerar cupons a partir de um chamado"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:100
|
||
msgid ""
|
||
"Coupons can be used to alter the price of products or orders. Conditional "
|
||
"rules define the usage constraints of a coupon. *Coupon Programs* are "
|
||
"configured in the *Sales*, *Point of Sale*, or *Website* applications."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:105
|
||
msgid ""
|
||
"The *eCommerce* module **must** be installed to create coupon codes from the"
|
||
" *Website*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:107
|
||
msgid ""
|
||
"To generate a coupon, open a *Helpdesk* ticket and click on the "
|
||
":guilabel:`Coupon` button in the top-left corner. Select an option from the "
|
||
":guilabel:`Coupon Program` drop-down menu in the :guilabel:`Generate a "
|
||
"Coupon` pop-up window that appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a coupon generation window."
|
||
msgstr "Visão de uma janela de geração de cupons."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:116
|
||
msgid ""
|
||
"To create a new :guilabel:`Coupon Program`, navigate to "
|
||
":menuselection:`Sales app --> Products --> Discount & Loyalty` and click "
|
||
":guilabel:`New`. To make the program available to share with *Helpdesk* "
|
||
"customers, the :guilabel:`Program Type` **must** be set to "
|
||
":guilabel:`Coupons`. This generates single-use coupon codes that grant "
|
||
"immediate access to rewards and discounts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:121
|
||
msgid ""
|
||
"Coupon programs can also be created in the *Point of Sale* application or "
|
||
"*Website* application. Refer to :doc:`discount and loyalty programs "
|
||
"<../../../sales/sales/products_prices/loyalty_discount>` for more "
|
||
"information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:125
|
||
msgid ""
|
||
"Click on the :guilabel:`Valid Until` field, and use the pop-up calendar to "
|
||
"select an expiration date for this coupon code. If this field is left blank,"
|
||
" the code does **not** expire."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:128
|
||
msgid ""
|
||
"Click :guilabel:`Send by Email` to compose an email to send to the customer "
|
||
"with the coupon code."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:131
|
||
msgid ""
|
||
"When emailing a coupon code, **all** the followers of the ticket are added "
|
||
"as recipients to the email. Additional recipients can be added to the email "
|
||
"as well, in the :guilabel:`Recipients` field of the :guilabel:`Compose "
|
||
"Email` pop-up window. If an expiration date was selected for the code, it is"
|
||
" included in the message template."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:0
|
||
msgid "View of an email draft window with coupon code."
|
||
msgstr "Visão de uma janela de rascunho de e-mail com código de cupom."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:140
|
||
msgid ""
|
||
"Click :guilabel:`Get Share Link` to generate a link to send directly to the "
|
||
"customer. Doing so opens a :guilabel:`Share Coupons` pop-up window. Click "
|
||
"the :guilabel:`Copy` button next to the :guilabel:`Share Link` field and "
|
||
"paste the results to any communication with the customer. When the customer "
|
||
"uses the link, the code is automatically applied to their cart."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:145
|
||
msgid ""
|
||
"After a :guilabel:`Coupon Code` has been generated, a :guilabel:`Coupons` "
|
||
"smart button is added to the top of the ticket; click the smart button to "
|
||
"view the coupon code, expiration date, and additional information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of the smart buttons on a ticket focusing on the coupon button."
|
||
msgstr ""
|
||
"Visão dos botões inteligentes em um chamado, com foco no botão do cupom."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:154
|
||
msgid "`Coupons <https://www.youtube.com/watch?v=KW5cZHg10jQ>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:155
|
||
msgid ":doc:`../../../sales/sales/products_prices/loyalty_discount`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:160
|
||
msgid "Facilitate a product return with a reverse transfer"
|
||
msgstr "Facilitar a devolução de produtos com transferências reversas"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:162
|
||
msgid ""
|
||
"Returns are completed through *reverse transfers*, which generate new "
|
||
"warehouse operations for the returning products. Click the "
|
||
":guilabel:`Return` button in the top-left corner of a ticket to open the "
|
||
":guilabel:`Reverse Transfer` pop-up window."
|
||
msgstr ""
|
||
"Devoluções são realizadas através de *transferências reversas*, que geram "
|
||
"novas operações de armazém para os produtos devolvidos. Clique no botão "
|
||
":guilabel:`Devolução` no canto superior esquerdo de um chamado para abrir a "
|
||
"janela pop-up :guilabel:`Transferência reversa`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a Helpdesk ticket with the return button highlighted."
|
||
msgstr ""
|
||
"Visão de um chamado da Central de Ajuda com o botão de devolução destacado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:171
|
||
msgid ""
|
||
"The :guilabel:`Return` button **only** appears on a ticket if the customer "
|
||
"has a recorded delivery in the database."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:174
|
||
msgid ""
|
||
"Select a :guilabel:`Sales Order` or :guilabel:`Delivery to Return` to "
|
||
"identify the products that need to be returned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:177
|
||
msgid ""
|
||
"By default, the quantity matches the validated quantity from the delivery "
|
||
"order. Update the :guilabel:`Quantity` field, if necessary. To remove a "
|
||
"line, click the :guilabel:`🗑️ (trash can)` icon."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:181
|
||
msgid ""
|
||
"Select a :guilabel:`Return Location` where the items should be directed "
|
||
"after the return is completed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a reverse transfer creation page."
|
||
msgstr "Visão de uma página de criação de transferência reversa."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:188
|
||
msgid ""
|
||
"Click :guilabel:`Return` to confirm the return. This generates a new "
|
||
"warehouse operation for the incoming returned products."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:191
|
||
msgid ""
|
||
"Use the breadcrumbs to return to the helpdesk ticket. A new "
|
||
":guilabel:`Return` smart button can now be accessed at the top of the "
|
||
"ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of the return smart button on a helpdesk ticket."
|
||
msgstr ""
|
||
"Visão do botão inteligente de devolução em um chamado da Central de Ajuda."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:199
|
||
msgid ":doc:`../../../sales/sales/products_prices/returns`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:204
|
||
msgid "Send products for repair from a ticket"
|
||
msgstr "Enviar produtos para reparo a partir de um chamado"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:206
|
||
msgid ""
|
||
"If the ticket is related to an issue with a faulty or broken product, a "
|
||
"*repair order* can be created from the *Helpdesk* ticket, and managed "
|
||
"through the *Repairs* application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:209
|
||
msgid ""
|
||
"To create a new repair order, open a :menuselection:`Helpdesk` ticket and "
|
||
"click on the :guilabel:`Repair` button in the top-left corner. This opens a "
|
||
":guilabel:`Repair Reference` form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a repair reference page."
|
||
msgstr "Visão de uma página de referência de reparo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:218
|
||
msgid ""
|
||
":guilabel:`Customer`: this field carries over from the ticket, though a new "
|
||
"contact can been selected from the drop-down menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:220
|
||
msgid ""
|
||
":guilabel:`Product to Repair`: if a product was specified in the "
|
||
":guilabel:`Product` field on the ticket, it is added to this field "
|
||
"automatically. If not, click into the field to select a product from the "
|
||
"drop-down menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:223
|
||
msgid ""
|
||
":guilabel:`Lot/Serial`: this field is **only** visible if the products being"
|
||
" repaired are tracked, via lot or serial numbers."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:225
|
||
msgid ""
|
||
":guilabel:`Return`: return order from which the product to be repaired comes"
|
||
" from."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:226
|
||
msgid ""
|
||
":guilabel:`Under Warranty`: if this box is checked, the sale price for all "
|
||
"products from the repair order are set to zero."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:228
|
||
msgid ""
|
||
":guilabel:`Scheduled Date`: this field defaults to the current date. To "
|
||
"select a new date, click into the field and select a date using the drop-"
|
||
"down calendar."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:230
|
||
msgid ""
|
||
":guilabel:`Responsible`: assign a user from the drop-down menu to manage the"
|
||
" repair."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:231
|
||
msgid ""
|
||
":guilabel:`Tags`: click into this field to assign an existing tag or create "
|
||
"a new one. Multiple tags can be assigned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:234
|
||
msgid ""
|
||
"If parts are required for the repair, they can be added in the "
|
||
":guilabel:`Parts` tab. Additional information for the internal repair team "
|
||
"can be added to the :guilabel:`Repair Notes` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:237
|
||
msgid ""
|
||
"Once the form is complete, click :guilabel:`Confirm Repair`. To create, "
|
||
"edit, and send a quote for this repair, click :guilabel:`Create Quotation`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:240
|
||
msgid ""
|
||
"A :guilabel:`Repairs` smart button is then added to the ticket, linking to "
|
||
"the repair order."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of smart buttons focusing on repair button."
|
||
msgstr "Visão dos botões inteligentes, com foco no botão de reparo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:247
|
||
msgid ""
|
||
"Once a user creates a repair order from a *Helpdesk* ticket, they can access"
|
||
" it through the ticket's :guilabel:`Repair` smart button, or from a link in "
|
||
"the chatter, even if they do not have access rights to the *Repair* "
|
||
"application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:254
|
||
msgid "Create field service task from a ticket"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:256
|
||
msgid ""
|
||
"On-site interventions can be planned from a ticket and managed through the "
|
||
"*Field Service* application. Customers with :doc:`portal access "
|
||
"<../../../general/users/portal>` are able to track the progress of a *Field "
|
||
"Service* task just as they would a *Helpdesk* ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:261
|
||
msgid ""
|
||
"To change the default *Field Service* project for the team, go to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` to select"
|
||
" a :guilabel:`Team`. Scroll to the :guilabel:`After-Sales` section, and "
|
||
"choose a project under :guilabel:`Field Service`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:265
|
||
msgid ""
|
||
"To create a new *Field Service* task, navigate to a "
|
||
":menuselection:`Helpdesk` ticket. Click :guilabel:`Plan Intervention` to "
|
||
"open the :guilabel:`Create a Field Service task` pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of a Field Service task creation page."
|
||
msgstr "Visão de uma página de criação de tarefa de Serviço de Campo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:272
|
||
msgid "Confirm or update the task :guilabel:`Title`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:274
|
||
msgid ""
|
||
"The :guilabel:`Project` field on the :guilabel:`Create a Field Service task`"
|
||
" pop-up window defaults to the same *Field Service* project that was "
|
||
"identified on the team's settings page. To change the project for this "
|
||
"specific task, select one from the :guilabel:`Project` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:278
|
||
msgid ""
|
||
"If applicable, select a :guilabel:`Worksheet Template` from the drop-down "
|
||
"menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:281
|
||
msgid ""
|
||
"*Field Service Worksheets* are reports that detail the work completed during"
|
||
" an on-site task. When work is completed, worksheets are signed by the "
|
||
"customer to confirm the job is done and the customer is satisfied."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:285
|
||
msgid ""
|
||
"If the *Field Service* project assigned to the *Helpdesk* team has "
|
||
"worksheets enabled, and has a default template assigned, that template "
|
||
"automatically appears in the :guilabel:`Worksheet Template` drop-down field."
|
||
" Even so, the field can be edited, and another template can be selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:290
|
||
msgid ""
|
||
"If the *Field Service* project does **not** have worksheets enabled, the "
|
||
":guilabel:`Worksheet Template` field does not appear on the "
|
||
":guilabel:`Create a Field Service task` pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:293
|
||
msgid "Click :guilabel:`Create Task` or :guilabel:`Create & View Task`."
|
||
msgstr "Clique em :guilabel:`Criar tarefa` ou :guilabel:`Criar e Ver tarefa`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:295
|
||
msgid ""
|
||
"After the task is created, a :guilabel:`Tasks` smart button is added to the "
|
||
"ticket, linking the :guilabel:`Field Service` task to the ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
|
||
msgid "View of ticket smart buttons focused on task."
|
||
msgstr "Visão dos botões inteligentes do chamado, com foco na tarefa."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:303
|
||
msgid ""
|
||
"`Field Service <https://www.odoo.com/slides/slide/advanced-"
|
||
"settings-862?fullscreen=1>`_"
|
||
msgstr ""
|
||
"`Serviço de Campo <https://www.odoo.com/slides/slide/advanced-"
|
||
"settings-862?fullscreen=1>`_"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
|
||
msgid "Close tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
|
||
msgid ""
|
||
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
|
||
"several ways it can be closed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:8
|
||
msgid ""
|
||
"In addition to manually closing solved tickets, automatically closing "
|
||
"inactive tickets keeps the pipeline up-to-date. At the same time, allowing "
|
||
"customers to close their own tickets minimizes confusion around whether an "
|
||
"issue is considered solved or not. This results in increased operational "
|
||
"capacity for support teams, and higher customer satisfaction."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
|
||
msgid "Manually close solved tickets"
|
||
msgstr "Fechar chamados resolvidos manualmente"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:16
|
||
msgid ""
|
||
"As work on a ticket progresses, it is moved along to the next stage in the "
|
||
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
|
||
" This marks the ticket as *closed*."
|
||
msgstr ""
|
||
"À medida que o trabalho em um chamado progride, ele passa adiante para novos"
|
||
" estágios no funil. Uma vez que o problema é resolvido, o chamado é movido "
|
||
"para um estágio *dobrado*. Isso marca o chamado como *fechado*."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
|
||
msgid ""
|
||
"To fold a stage, navigate to the :menuselection:`Helpdesk` app dashboard, "
|
||
"and click on a team to open the to reveal that team's pipeline on a separate"
|
||
" page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:22
|
||
msgid ""
|
||
"From the pipeline page, hover over a stage's heading, and click the "
|
||
":guilabel:`⚙️ (gear)` icon that appears in the top-right corner of that "
|
||
"stage's Kanban column."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid ""
|
||
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
|
||
" option."
|
||
msgstr ""
|
||
"Visão do estágio no funil da Central de Ajuda, com destaque para o ícone de "
|
||
"ferramentas e na opção de editar estágio."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
|
||
msgid ""
|
||
"From the menu that appears, select :guilabel:`Edit`. This opens the stage's "
|
||
"settings in a pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
|
||
msgid ""
|
||
"In the pop-up window, check the box labeled, :guilabel:`Folded in Kanban`, "
|
||
"towards the top of the window. Then, click :guilabel:`Save & Close` to "
|
||
"confirm the changes."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:35
|
||
msgid "Tickets that reach this stage are now considered: *closed*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid "Stage settings page."
|
||
msgstr "Página de definições do estágio."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
|
||
msgid ""
|
||
"Clicking the :guilabel:`⚙️ (gear)` icon also displays the option to "
|
||
":guilabel:`Fold` the stage. This setting folds the stage *temporarily* to "
|
||
"simplify the Kanban view. This does **not** close the tickets in this stage."
|
||
" It also does **not** permanently fold the stage. If a stage needs to be "
|
||
"folded, so the tickets can be marked as *closed*, the :guilabel:`Folded in "
|
||
"Kanban` checkbox **must** be checked on the stage's settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
|
||
msgid "Automatically close inactive tickets"
|
||
msgstr "Fechar automaticamente chamados inativos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:51
|
||
msgid ""
|
||
"Tickets that are inactive for a set period of time can be automatically "
|
||
"closed. At that point, they are moved to a folded stage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
|
||
msgid ""
|
||
"To have Odoo automatically close inactive tickets, go to the desired team's "
|
||
"settings page, by navigating to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams`, and selecting the desired team to "
|
||
"configure. Under the :guilabel:`Self-Service` section, enable "
|
||
":guilabel:`Automatic Closing`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:59
|
||
msgid ""
|
||
"After ticking the box for :guilabel:`Automatic Closing`, three new fields "
|
||
"appear beneath:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:61
|
||
msgid ":guilabel:`Move to Stage`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:62
|
||
msgid ":guilabel:`After (#) days of inactivity`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:63
|
||
msgid ":guilabel:`In Stages`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:65
|
||
msgid ""
|
||
"If one of the team's stages is set to be folded in the Kanban view, the "
|
||
"folded stage is the default selection in the :guilabel:`Move to Stage` "
|
||
"field. If the team has more than one folded stage, the folded stage that "
|
||
"occurs first in the pipeline is the default. If no stage is folded, the "
|
||
"default selection is the last stage in the pipeline."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:70
|
||
msgid ""
|
||
"The :guilabel:`After (#) days of inactivity` field defaults to `7`, but can "
|
||
"be adjusted if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:74
|
||
msgid ""
|
||
"The :guilabel:`After (#) days of inactivity` field does **not** take the "
|
||
"working calendar into account when tracking the amount of time a ticket has "
|
||
"been inactive."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
|
||
msgid ""
|
||
"If only certain stages should be used to track days of inactivity, they can "
|
||
"be added to the :guilabel:`In Stages` field."
|
||
msgstr ""
|
||
"Se somente certos estágios devem ser usados para monitorar dias de "
|
||
"inatividade, eles podem ser adicionados no campo :guilabel:`Em estágios`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
|
||
msgid "A team's pipeline is created with the following stages:"
|
||
msgstr "O funil de uma equipe é criado com os seguintes estágios:"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:83
|
||
msgid "`New`"
|
||
msgstr "`Novo`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:84
|
||
msgid "`In Progress`"
|
||
msgstr "`Em andamento`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:85
|
||
msgid "`Customer Feedback`"
|
||
msgstr "`Feedback do cliente`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:86
|
||
msgid "`Closed`"
|
||
msgstr "`Fechado`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:88
|
||
msgid ""
|
||
"Tickets may linger in the :guilabel:`Customer Feedback` stage, because once "
|
||
"an issue is solved, customers may not respond immediately. At that point, "
|
||
"the tickets can be closed automatically."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
|
||
msgid ""
|
||
"Tickets in the :guilabel:`New` and :guilabel:`In Progress` stages could "
|
||
"remain inactive due to assignment or workload issues. The support team may "
|
||
"be looking into the issue even if they are not updating the ticket directly."
|
||
" Closing these tickets automatically would result in issues going unsolved."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:96
|
||
msgid ""
|
||
"Therefore, the :guilabel:`Automatic Closing` settings for this team would be"
|
||
" configured as below:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:99
|
||
msgid ":guilabel:`Automatic Closing`: *checked*"
|
||
msgstr ":guilabel:`Fechar automaticamente`: *marcado*"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:100
|
||
msgid ":guilabel:`Move to Stage`: `Solved`"
|
||
msgstr ":guilabel:`Mover para estágio`: `Resolvido`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:101
|
||
msgid ":guilabel:`After` `7` :guilabel:`days of inactivity`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
|
||
msgid ":guilabel:`In Stages`: `Customer Feedback`"
|
||
msgstr ":guilabel:`Em estágios`: `Feedback do cliente`"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
|
||
msgid "Example of Automatic Closing settings."
|
||
msgstr "Exemplo de definições de Fechar automaticamente."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:109
|
||
msgid "Allow customers to close their own tickets"
|
||
msgstr "Permitir que clientes fechem seus próprios chamados"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:111
|
||
msgid ""
|
||
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
|
||
"close their own tickets when they determine that their issue has been "
|
||
"resolved."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:114
|
||
msgid ""
|
||
"To allow customers to close their own tickets, start by navigating to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||
"click on a team to open the team's settings page. Next, scroll to the "
|
||
":guilabel:`Self-Service` section, and check the box for :guilabel:`Closure "
|
||
"by Customers`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid "Customer closing setting in Odoo Helpdesk."
|
||
msgstr "Definição de fechamento pelo cliente na Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:123
|
||
msgid ""
|
||
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
|
||
"button is available for customers when they view their ticket through the "
|
||
"customer portal."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||
msgid "Customer view of ticket closing in Odoo Helpdesk."
|
||
msgstr ""
|
||
"Visão do cliente do fechamento de chamado na Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:131
|
||
msgid ""
|
||
"Customers are able to view their tickets by clicking the :guilabel:`View the"
|
||
" ticket` link they receive by email. The link is included in the "
|
||
":guilabel:`Helpdesk: Ticket Received` template, which is added to the first "
|
||
"stage of a team by default. This link does **not** require a customer to "
|
||
"have access to the portal to view or respond to their ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:136
|
||
msgid ""
|
||
"Customers with access to the portal can view their tickets under "
|
||
":menuselection:`My Account --> Tickets`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
|
||
msgid "Track and bill time"
|
||
msgstr "Monitorar e faturar horas"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* provides teams with the ability to track the amount of hours"
|
||
" spent working on a ticket, and to bill a customer for that time. Through "
|
||
"integrations with the *Sales*, *Timesheets* and *Accounting* applications, "
|
||
"customers can be charged once the work is completed, or before it has even "
|
||
"begun."
|
||
msgstr ""
|
||
"A *Central de Ajuda* do Odoo fornece às equipes a capacidade de acompanhar "
|
||
"quantas horas foram gastas atendendo a um chamado e de cobrar o cliente por "
|
||
"essas horas. Através da integração com os aplicativos *Vendas*, *Planilhas "
|
||
"de horas* e *Financeiro*, os clientes podem ser cobrados quando o serviço "
|
||
"for concluído ou antes mesmo de começar."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
|
||
msgid ""
|
||
"Since the *Track & Bill Time* features require integration with other "
|
||
"applications, enabling them may result in the installation of additional "
|
||
"modules (or applications)."
|
||
msgstr ""
|
||
"Uma vez que os recursos *Monitorar e Faturar horas* requerem integração com "
|
||
"outros aplicativos, habilitá-los pode resultar na instalação de módulos (ou "
|
||
"aplicativos) adicionais."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
|
||
msgid ""
|
||
"Installing a new application on a *One-App-Free* database triggers a 15-day "
|
||
"trial. At the end of the trial, if a paid subscription has not been added to"
|
||
" the database, it will no longer be active or accessible."
|
||
msgstr ""
|
||
"A instalação de um novo aplicativo na base de dados *Um aplicativo grátis* "
|
||
"aciona um teste de 15 dias. No fim do teste, se não for adicionada uma "
|
||
"assinatura paga à base, ela não estará mais ativa ou acessível."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
|
||
msgid "Configure track and bill time features"
|
||
msgstr "Configurar recursos de monitoramento e faturamento de horas"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
|
||
msgid ""
|
||
"Before a customer can be invoiced for support services, the *Track & Bill "
|
||
"Time* features must first be enabled. These features must be enabled on each"
|
||
" *Helpdesk* team where they will be utilized."
|
||
msgstr ""
|
||
"Antes que seja possível cobrar um cliente por serviços de suporte, os "
|
||
"recursos *Monitorar e Faturar horas* devem estar habilitados. Esses recursos"
|
||
" devem ser ativados para cada equipe da *Central de Ajuda* em que serão "
|
||
"utilizados."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
|
||
msgid "Enable track and bill time on a helpdesk team"
|
||
msgstr ""
|
||
"Habilitar monitoramento e faturamento de horas em uma equipe da Central de "
|
||
"Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
|
||
msgid ""
|
||
"To view and enable the :guilabel:`Track & Bill Time` features on a "
|
||
"*Helpdesk* team, first navigate to :menuselection:`Helpdesk --> "
|
||
"Configuration --> Teams`. Then select a team from the list or :doc:`create a"
|
||
" new one </applications/services/helpdesk/overview/getting_started>`. This "
|
||
"will reveal a team's settings page."
|
||
msgstr ""
|
||
"Para visualizar e ativar os recursos :guilabel:`Monitorar e Faturar horas` "
|
||
"em uma equipe da *Central de Ajuda*, primeiro navegue para "
|
||
":menuselection:`Central de Ajuda--> Configuração --> Equipes`. Selecione "
|
||
"então uma equipe da lista ou :doc:`crie uma nova "
|
||
"</applications/services/helpdesk/overview/getting_started>`. Isso revelará a"
|
||
" página de configurações da equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
|
||
msgid ""
|
||
"On the team's settings page, scroll to the :guilabel:`Track & Bill Time` "
|
||
"section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time "
|
||
"Billing`."
|
||
msgstr ""
|
||
"Na página de definições da equipe, role para baixo até a seção "
|
||
":guilabel:`Monitorar e Faturar horas`. Marque as caixas de seleção rotuladas"
|
||
" guilabel:`Planilhas de horas` e :guilabel:`Faturamento de horas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
|
||
msgid ""
|
||
"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
|
||
" :guilabel:`Project`."
|
||
msgstr ""
|
||
"Uma vez marcada a caixa :guilabel:`Planilhas de horas`, um novo campo "
|
||
"rotulado :guilabel:`Projeto` aparecerá."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
|
||
msgid ""
|
||
"The project selected in this field is where all the timesheets for this "
|
||
"team's tickets will be recorded. Click into the drop-down menu to select a "
|
||
":guilabel:`Project`."
|
||
msgstr ""
|
||
"O projeto selecionado nesse campo é onde todas as planilhas de horas dos "
|
||
"chamados da equipe serão registradas. Clique no menu suspenso para "
|
||
"selecionar :guilabel:`Projeto`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
|
||
msgid ""
|
||
"To create a new project where the timesheets will be recorded, click into "
|
||
"the drop-down menu, type a name for the project, and then click "
|
||
":guilabel:`Create`."
|
||
msgstr ""
|
||
"Para criar um novo projeto para registrar as planilhas de horas, clique no "
|
||
"menu suspenso, digite um nome para o projeto e, em seguida, clique em "
|
||
":guilabel:`Criar`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of a helpdesk team settings page emphasizing the track and bill time "
|
||
"settings."
|
||
msgstr ""
|
||
"Visão de uma página de definições de equipes da central de ajuda, com "
|
||
"destaque para as configurações de monitoramento e faturamento de horas."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
|
||
msgid "Configure service products"
|
||
msgstr "Configurar produtos de serviço"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
|
||
msgid ""
|
||
"When the :guilabel:`Time Billing` feature is enabled, a new product is "
|
||
"created in the *Sales* app called :guilabel:`Service on Timesheets`. This "
|
||
"product can be found under :menuselection:`Sales --> Products --> Products`."
|
||
" Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This "
|
||
"is the product that will be used when invoicing for *post-paid support "
|
||
"services* after they have been completed."
|
||
msgstr ""
|
||
"Quando o recurso :guilabel:`Faturamento de horas` está ativado, é criado um "
|
||
"novo produto no app *Vendas*, chamado :guilabel:`Serviço em planilhas de "
|
||
"horas`. Este produto pode ser encontrado em :menuselection:`Vendas --> "
|
||
"Produtos --> Produtos`. Busque por `Serviço em planilhas de horas na barra "
|
||
":guilabel:`Pesquisar…`. Esse é o produto que será usado ao faturar *serviços"
|
||
" de suporte pós-pagos* depois de terem sido concluídos."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
|
||
msgid ""
|
||
"Select :guilabel:`Service on Timesheets` from the product page. This reveals"
|
||
" the product detail form. The product is configured with the "
|
||
":guilabel:`Product Type` set to :guilabel:`Service` and the "
|
||
":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
|
||
msgstr ""
|
||
"Selecione :guilabel:`Serviço em planilhas de horas` na página de produto. "
|
||
"Isso abre o formulário de detalhes do produto. O produto é configurado com "
|
||
":guilabel:`Tipo de produto` definido como :guilabel:`Serviço` e "
|
||
":guilabel:`Política de faturamento` definida como :guilabel:`Baseado em "
|
||
"planilhas de horas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of a service product with the invoicing policy set to 'Based on "
|
||
"timesheets'."
|
||
msgstr ""
|
||
"Visão do produto de serviço com política de faturamento definida como "
|
||
"'Baseado em planilhas de horas'."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
|
||
msgid ""
|
||
"In order to invoice for support services before the work has been completed "
|
||
"(also known as *prepaid support services*), a separate product with a "
|
||
"different invoicing policy must be created."
|
||
msgstr ""
|
||
"Para faturar serviços de suporte antes de que o trabalho tenha sido "
|
||
"concluído (também chamado de *serviços de suporte pré-pagos*), um produto "
|
||
"separado com uma política de faturamento diferente deve ser criada."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
|
||
msgid ""
|
||
"To create a new service product, go to :menuselection:`Sales --> Products "
|
||
"--> Products` and click :guilabel:`New`. This will reveal a blank product "
|
||
"detail form."
|
||
msgstr ""
|
||
"Para criar um novo produto de serviço, acesse :menuselection:`Vendas --> "
|
||
"Produtos --> Produtos` e clique em :guilabel:`Novo`. Isso abrirá um "
|
||
"formulário detalhado de produto em branco."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
|
||
msgid ""
|
||
"On the new product form, add a :guilabel:`Product Name`, and set the "
|
||
":guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
|
||
":guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means "
|
||
"an invoice can be generated and payment can be received for this product "
|
||
"before any timesheets entries have been recorded for these services."
|
||
msgstr ""
|
||
"No novo formulário de produto, adicione :guilabel:`Nome do produto` e defina"
|
||
" :guilabel:`Tipo de produto` como :guilabel:`Serviço`. Então, defina "
|
||
":guilabel:`Política de faturamento` como :guilabel:`Pré-pago/Preço fixo`. "
|
||
"Isso significa que uma fatura pode ser gerada e o pagamento deste produto "
|
||
"pode ser recebido antes de que as entradas da planilha de horas sejam "
|
||
"registradas para o serviço."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of a service product with the invoicing policy set to 'prepaid/fixed'."
|
||
msgstr ""
|
||
"Visão de um produto de serviço com política de faturamento definida como "
|
||
"'pré-pago/fixo'."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
|
||
msgid ""
|
||
"Finally, set the :guilabel:`Sales Price`, and confirm that the "
|
||
":guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
|
||
msgstr ""
|
||
"Por fim, defina o guilabel:`Preço de venda` e confirme que a "
|
||
":guilabel:`Unidade de medida` está definida como :guilabel:`Horas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
|
||
msgid "Invoice prepaid support services"
|
||
msgstr "Faturar serviços de suporte pré-pagos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
|
||
msgid ""
|
||
"When support services are billed on a fixed price, an invoice can be created"
|
||
" before any work is completed on the issue. In this case, a service product "
|
||
"with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be "
|
||
"used, just like :ref:`the section above <helpdesk/advanced/configure-"
|
||
"service-products>`."
|
||
msgstr ""
|
||
"Quando serviços de suporte são cobrados em um preço fixo, uma fatura pode "
|
||
"ser criada antes de concluir o trabalho no problema. Nesse caso, um produto "
|
||
"de serviço com política de faturamento definida como :guilabel:`Pré-"
|
||
"pago/Preço fixo` seria utilizado, como na :ref:`seção acima "
|
||
"<helpdesk/advanced/configure-service-products>`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
|
||
msgid "Create a sales order with prepaid product"
|
||
msgstr "Criar um pedido de vendas com produto pré-pago"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
|
||
msgid ""
|
||
"To invoice a customer for prepaid support services, first create a sales "
|
||
"order (SO) with the support services product. To do this, go to "
|
||
":menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a "
|
||
"blank quotation form."
|
||
msgstr ""
|
||
"Para faturar serviços de suporte pré-pagos de um cliente, crie primeiro um "
|
||
"pedido de venda (SO) com o produto de serviços de suporte. Para fazer isso, "
|
||
"acesse :menuselection:`Vendas --> Pedidos --> Cotações --> Novo`, o que "
|
||
"abrirá um formulário de cotação em branco."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
|
||
msgid "Then, fill out the quotation form with the customer information."
|
||
msgstr ""
|
||
"Então, preencha o formulário de cotação com as informações do cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
|
||
msgid ""
|
||
"Go to the :guilabel:`Order Lines` tab of the quotation and click "
|
||
":guilabel:`Add a Product`. Then, select the *prepaid services product* "
|
||
"configured in the steps above. Update the :guilabel:`Quantity` field with "
|
||
"the number of hours."
|
||
msgstr ""
|
||
"Vá para a aba :guilabel:`Linhas do pedido` da cotação e clique em "
|
||
":guilabel:`Adicionar um produto`. Então, selecione o *produto de serviços "
|
||
"pré-pagos* configurado nas etapas acima. Atualize o campo "
|
||
":guilabel:`Quantidade` com o número de horas."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
|
||
msgid ""
|
||
"After updating any other necessary information, :guilabel:`Confirm` the "
|
||
"quotation. This converts the quotation into an :abbr:`SO (sales order)`."
|
||
msgstr ""
|
||
"Após atualizar qualquer outra informação necessária, :guilabel:`Confirme` a "
|
||
"cotação. Isso converte a cotação em um :abbr:`SO (pedido de venda)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
|
||
msgid "Create and send an invoice for prepaid services"
|
||
msgstr "Criar e enviar uma fatura para serviços pré-pagos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
|
||
msgid ""
|
||
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
|
||
":guilabel:`Create Invoice` button. This will open a :guilabel:`Create "
|
||
"Invoices` pop-up window."
|
||
msgstr ""
|
||
"Uma vez confirmado o :abbr:`SO (pedido de venda)`, clique no botão "
|
||
":guilabel:`Criar fatura`. Isso abrirá uma janela pop-up :guilabel:`Criar "
|
||
"faturas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
|
||
msgid ""
|
||
"If no down payment will be collected, the :guilabel:`Create Invoice` type "
|
||
"can remain as :guilabel:`Regular Invoice`. If a down payment will be "
|
||
"collected, choose between either :guilabel:`Down payment (percentage)` or "
|
||
":guilabel:`Down payment (fixed amount)`."
|
||
msgstr ""
|
||
"Se não será realizado pagamento de entrada, o tipo :guilabel:`Criar fatura` "
|
||
"pode continuar como :guilabel:`Fatura regular`. Se houver pagamento de "
|
||
"entrada, escolha entre :guilabel:`Entrada (porcentagem)` ou "
|
||
":guilabel:`Entrada (valor fixo)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
|
||
msgid ""
|
||
"When the necessary information has been entered, click :guilabel:`Create "
|
||
"Draft Invoice`."
|
||
msgstr ""
|
||
"Quando as informções necessárias tiverem sido inseridas, clique em "
|
||
":guilabel:`Criar fatura provisória`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
|
||
msgid "The invoice can then be sent to the customer for payment."
|
||
msgstr "A fatura pode ser enviada ao cliente para pagamento."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
|
||
msgid "Create helpdesk ticket for prepaid services"
|
||
msgstr "Criar chamado da central de ajuda para serviços pré-pagos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
|
||
msgid ""
|
||
"To create a *Helpdesk* ticket for prepaid services, navigate to "
|
||
":menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal"
|
||
" a specific team's pipeline. Click :guilabel:`New` to create a new ticket."
|
||
msgstr ""
|
||
"Para criar um chamado da *Central de Ajuda* para serviços pré-pagos, navegue"
|
||
" até :menuselection:`Central de Ajuda` e clique no botão "
|
||
":guilabel:`Chamados` para mostrar o funil de uma equipe específica. Clique "
|
||
"em :guilabel:`Novo` para criar um novo chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
|
||
msgid ""
|
||
"On the blank ticket form, create a ticket :guilabel:`Title`, and enter the "
|
||
":guilabel:`Customer` information."
|
||
msgstr ""
|
||
"No formulário de chamado em branco, crie um chamado :guilabel:`Título` e "
|
||
"insira as informações do :guilabel:`Cliente`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
|
||
msgid ""
|
||
"When the customer name is added, the :guilabel:`Sales Order Item` field will"
|
||
" automatically populate with the most recent prepaid sales order item that "
|
||
"has time remaining."
|
||
msgstr ""
|
||
"Quando o nome do cliente é adicionado, o campo :guilabel:`Item do pedido de "
|
||
"vendas` automaticamente será preenchido com o item do pedido de vendas pré-"
|
||
"pago mais recente que não tem horas restantes."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
|
||
msgid "Track hours on helpdesk ticket"
|
||
msgstr "Monitorar horas de um chamado da central de ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
|
||
msgid ""
|
||
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
|
||
" on the specific ticket."
|
||
msgstr ""
|
||
"As horas gastas trabalhando em um chamado da *Central de Ajuda* são "
|
||
"monitoradas pela aba *Planilhas de horas* do chamado específico."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
|
||
msgid ""
|
||
"On the ticket detail form, click on the :guilabel:`Timesheets` tab and click"
|
||
" :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
|
||
":guilabel:`Description` of the task, and enter the number of "
|
||
":guilabel:`Hours Spent`."
|
||
msgstr ""
|
||
"No formulário detalhado do chamado, clique na aba :guilabel:`Planilhas de "
|
||
"horas` e clique em :guilabel:`Adicionar uma linha`. Selecione um "
|
||
":guilabel:`Funcionário`, adicione uma :guilabel:`Descrição` da tarefa e "
|
||
"insira o número de :guilabel:`Horas gastas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
|
||
msgid ""
|
||
"As new lines are added to :guilabel:`Timesheets` tab, the "
|
||
":guilabel:`Remaining Hours on SO` field is automatically updated."
|
||
msgstr ""
|
||
"Conforme são adicionadas novas linhas à aba :guilabel:`Planilha de horas`, o"
|
||
" campo :guilabel:`Horas restantes no SO` será atualizado automaticamente."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid ""
|
||
"View of the timesheets tab on a ticket with an emphasis on the remaining "
|
||
"hours on an SO."
|
||
msgstr ""
|
||
"Visão da aba de planilha de horas em um chamado, com destaque para as horas "
|
||
"restantes em um pedido de venda."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
|
||
msgid ""
|
||
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
|
||
"of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
|
||
msgstr ""
|
||
"Se o número de horas na aba :guilabel:`Planilha de horas` ultrapassa o "
|
||
"número de horas vendidas, :guilabel:`Horas restantes no SO` ficará em "
|
||
"vermelho."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
|
||
msgid ""
|
||
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
|
||
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
|
||
" as well."
|
||
msgstr ""
|
||
"Conforme horas são adicionadas à aba :guilabel:`Planilha de horas`, elas "
|
||
"também são automaticamente atualizadas no campo :guilabel:`Entregue` no "
|
||
":abbr:`SO (pedido de venda)."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
|
||
msgid "Invoice post-paid support services"
|
||
msgstr "Faturar serviços de suporte pós-pagos"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
|
||
msgid ""
|
||
"When support services are billed based on the amount of time spent on an "
|
||
"issue, an invoice cannot be created before the total number of hours "
|
||
"required to solve the problem have been entered on a timesheet. In this "
|
||
"case, a service product with the invoicing policy set to :guilabel:`Based on"
|
||
" Timesheets` would be used, like the one created above."
|
||
msgstr ""
|
||
"Quando serviços de suporte são cobrados com base no tempo gasto em um "
|
||
"problema, a fatura não pode ser criada antes que o número total de horas "
|
||
"necessárias para resolver o problema seja inserida em uma planilha de horas."
|
||
" Nesse caso, um produto de serviço com a política de faturamento definida "
|
||
"como :guilabel:`Baseado nas planilhas` seria utilizado, como o criado acima."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
|
||
msgid "Create a sales order with a time-tracked product"
|
||
msgstr "Criar um pedido de vendas com um produto de horas monitoradas"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
|
||
msgid ""
|
||
"To invoice a customer for post-paid support services, first create a sales "
|
||
"order (SO) with the *support services product*. To do this, go to "
|
||
":menuselection:`Sales --> Orders --> Quotations --> New`."
|
||
msgstr ""
|
||
"Para faturar serviços de suporte pré-pagos de um cliente, crie primeiro um "
|
||
"pedido de venda (SO) com o produto de serviços de suporte. Para fazer isso, "
|
||
"acesse :menuselection:`Vendas --> Pedidos --> Cotações --> Novo`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
|
||
msgid "Fill out the quotation with the customer information."
|
||
msgstr "Preencha a cotação com informações do cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
|
||
msgid ""
|
||
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
|
||
"the post-paid services product configured in the steps above. After updating"
|
||
" any other necessary information, :guilabel:`Confirm` the quotation."
|
||
msgstr ""
|
||
"Na aba :guilabel:`Linhas do pedido`, clique em :guilabel:`Adicionar um "
|
||
"produto`. Selecione o produto de serviços pós-pagos configurado nas etapas "
|
||
"acima. Após atualizar qualquer outra informação necessária, "
|
||
":guilabel:`Confirme` a cotação."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
|
||
msgid ""
|
||
"Unlike with the prepaid services quotation, Odoo will not allow an invoice "
|
||
"to be created at this time. That is because no services have been performed;"
|
||
" in other words nothing has been delivered, therefore, there is nothing to "
|
||
"invoice."
|
||
msgstr ""
|
||
"Diferentemente de como é com a cotação de serviços pré-pagos, o Odoo não "
|
||
"permitirá que uma fatura seja criada nesse momento. Isso porque não foram "
|
||
"executados serviços; em outras palavras, nada foi entregue, portanto, não há"
|
||
" o que faturar."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
|
||
msgid "Create a helpdesk ticket for time-tracked services"
|
||
msgstr ""
|
||
"Criar um chamado da central de ajuda para serviços de horas monitoradas"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
|
||
msgid ""
|
||
"To record a *Timesheet* entry for time-tracker services, go to "
|
||
":menuselection:`Helpdesk` and select the appropriate team for which these "
|
||
"services apply."
|
||
msgstr ""
|
||
"Para registrar uma entrada de serviços monitorados por horas na *Planilha de"
|
||
" horas*, acesse a :menuselection:`Central de Ajuda` e selecione a equipe a "
|
||
"que se aplicam tais serviços."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
|
||
msgid ""
|
||
"If there is already an existing ticket for this issue, select it from the "
|
||
"kanban view. This will open the ticket details form. If there is no existing"
|
||
" ticket for this customer issue, click :guilabel:`New` to create a new "
|
||
"ticket and enter the necessary customer information on the blank ticket "
|
||
"details form."
|
||
msgstr ""
|
||
"Se já existir um chamado para esse problema, selecione-o na visualização "
|
||
"Kanban. Isso abrirá o formulário de detalhes do chamado. Se não houver "
|
||
"chamado existente para esse problema do cliente, clique em :guilabel:`Novo` "
|
||
"para criar um novo chamado e insira as informações necessárias do cliente no"
|
||
" formulário de detalhes do chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
|
||
msgid ""
|
||
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Line`"
|
||
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
|
||
" step."
|
||
msgstr ""
|
||
"Após selecionar ou criar um chamado, vá para o menu suspenso "
|
||
":guilabel:`Linhas do pedido de venda`. Selecione :abbr:`SO (pedido de "
|
||
"venda)` criado na etapa anterior."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
|
||
msgid "Track support hours on a ticket"
|
||
msgstr "Monitorar horas de suporte em um chamado"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
|
||
msgid ""
|
||
"In order to create an invoice for a product based on timesheets, hours need "
|
||
"to be tracked and recorded. At this point, the service is considered "
|
||
"*delivered*. To record hours for this support service, click on the "
|
||
":guilabel:`Timesheets` tab of the ticket."
|
||
msgstr ""
|
||
"Para criar uma fatura para um produto baseado em planilhas de horas, as "
|
||
"horas precisam ser monitoradas e registradas. Nesse ponto, o serviço é "
|
||
"considerado *entregue*. Para registrar horas para esse serviço de suporte, "
|
||
"clique na aba :guilabel:`Planilhas de horas` do chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
|
||
msgid ""
|
||
"Click :guilabel:`Add a Line` to record a new entry. Select an "
|
||
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
|
||
"the :guilabel:`Hours Spent` column."
|
||
msgstr ""
|
||
"Clique em :guilabel:`Adicionar uma linha` para registrar uma nova entrada. "
|
||
"Selecione um :guilabel:`Funcionário` do menu suspenso e registre as horas "
|
||
"gastas na coluna :guilabel:`Horas gastas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
|
||
msgid ""
|
||
"Repeat these steps as needed until all time spent on the issues has been "
|
||
"recorded."
|
||
msgstr ""
|
||
"Repita essas etapas conforme o necessário até que as horas gastas nos "
|
||
"problemas tenham sido registradas."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid "View of the timesheets tab on a helpdesk ticket."
|
||
msgstr "Visão da aba de planilhas de horas em um chamado da central de ajuda."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
|
||
msgid "Create an invoice for hours tracked on a ticket"
|
||
msgstr "Criar uma fatura para horas monitoradas em um chamado"
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
|
||
msgid ""
|
||
"After the customer's issue has been solved, and it is determined no new "
|
||
"timesheet entries will be made, an invoice can be created, and the customer "
|
||
"can be billed."
|
||
msgstr ""
|
||
"Após o problema do cliente ter sido resolvido e ser determinado que não "
|
||
"haverá novas entradas na planilha de horas, uma fatura pode ser criada e o "
|
||
"cliente pode ser cobrado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
|
||
msgid ""
|
||
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
|
||
":guilabel:`Sales Order` smart button at the top of the ticket."
|
||
msgstr ""
|
||
"Para fazer isso, volte ao :abbr:`SO (pedido de venda)` clicando no botão "
|
||
"inteligente :guilabel:`Pedido de venda` na parte superior do chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
|
||
msgid ""
|
||
"Before creating the invoice, confirm that the number in the "
|
||
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
|
||
"Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
|
||
msgstr ""
|
||
"Antes de criar a fatura, confirme que o número na coluna "
|
||
":guilabel:`Entregue` corresponda ao número total de :guilabel:`Horas gastas`"
|
||
" listado na aba :guilabel:`Planilhas de horas` no chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid "View of a sales order with emphasis on the delivered column."
|
||
msgstr "Visão de um pedido de venda, com destaque para a coluna \"entregue\"."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
|
||
msgid ""
|
||
"Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create "
|
||
"Invoices` pop-up window. If no down payment will be collected, the "
|
||
":guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. "
|
||
"If a down payment will be collected, choose between either :guilabel:`Down "
|
||
"payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
|
||
msgstr ""
|
||
"Em seguida, clique em :guilabel:`Criar fatura`. Isso abrirá uma janela pop-"
|
||
"up :guilabel:`Criar faturas`. Se não será realizado pagamento de entrada, o "
|
||
"tipo :guilabel:`Criar fatura` pode continuar como :guilabel:`Fatura "
|
||
"regular`. Se houver pagamento de entrada, escolha entre :guilabel:`Entrada "
|
||
"(porcentagem)` ou :guilabel:`Entrada (valor fixo)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
|
||
msgid ""
|
||
"Use the :guilabel:`Timesheets Period` field if this invoice should only "
|
||
"include timesheets from a certain time period. If this field is left blank, "
|
||
"*all* applicable timesheets that have not yet been invoiced will be "
|
||
"included."
|
||
msgstr ""
|
||
"Use o campo :guilabel:`Período da planilha de horas` se essa fatura deve "
|
||
"incluir somente planilhas de horas de um certo período de tempo. Se esse "
|
||
"campo for deixado em branco, serão inclusas *todas* as planilhas de horas "
|
||
"aplicáveis que ainda não foram faturadas."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||
msgid "View of create invoices pop up showing timesheets period fields."
|
||
msgstr ""
|
||
"Visão do pop-up \"Criar faturas\" mostrando campos de período das planilhas "
|
||
"de horas."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
|
||
msgid ""
|
||
"When the necessary information has been entered, click :guilabel:`Create "
|
||
"Invoice`. The invoice can then be sent to the customer for payment."
|
||
msgstr ""
|
||
"Quando as informações necessárias tiverem sido inseridas, clique em "
|
||
":guilabel:`Criar faturas`. A fatura pode então ser enviada para o cliente "
|
||
"pagar."
|
||
|
||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
|
||
msgid ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
|
||
msgstr ""
|
||
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview.rst:5
|
||
#: ../../content/applications/services/timesheets/overview.rst:5
|
||
msgid "Overview"
|
||
msgstr "Visão geral"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
|
||
msgid "Getting started with Helpdesk"
|
||
msgstr "Primeiros passos na Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* is a ticketing-based customer support application. Multiple "
|
||
"teams can be configured and managed in one dashboard, each with their own "
|
||
"pipeline for tickets submitted by customers. Pipelines are organized in "
|
||
"customizable stages that enable teams to track, prioritize, and solve "
|
||
"customer issues quickly and efficiently."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:11
|
||
msgid "Create a Helpdesk team"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:13
|
||
msgid ""
|
||
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams`. To create a new team, click the "
|
||
":guilabel:`New` button in the top-left of the dashboard."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid "View of the Helpdesk teams page in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:21
|
||
msgid ""
|
||
"On the blank Helpdesk team form, enter a :guilabel:`Name` for the new team. "
|
||
"Then, enter a description of the team in the field below the team name, if "
|
||
"desired. To change the company this team is assigned to, select it from the "
|
||
":guilabel:`Company` drop-down menu."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:26
|
||
msgid ""
|
||
"The team description is published on the public facing :doc:`website form "
|
||
"<receiving_tickets>`, where customers and portal users submit tickets. The "
|
||
"description included in this field should **not** include any information "
|
||
"that is for internal use only."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
|
||
msgid ""
|
||
"View of a Helpdesk team's website form displaying the team description."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
|
||
msgid "Visibility & Assignment"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:37
|
||
msgid ""
|
||
"The *Visibility* settings alter which internal users and portal users have "
|
||
"access to this team and its tickets. The *Assignment* settings alter how "
|
||
"users are assigned to handle each ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:41
|
||
msgid "Determine team visibility"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:43
|
||
msgid ""
|
||
"Under the :guilabel:`Visibility` section, select one of the following "
|
||
"options to determine who can view this team and its tickets:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:46
|
||
msgid ""
|
||
":guilabel:`Invited internal users (private)`: internal users can access the "
|
||
"team and the tickets they are following. This access can be modified on each"
|
||
" ticket individually by adding or removing the user as a follower. Internal "
|
||
"users are considered *invited* once they are added as followers to an "
|
||
"individual ticket, or :ref:`to the team itself "
|
||
"<helpdesk/getting_started/follow>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:50
|
||
msgid ""
|
||
":guilabel:`All internal users (company)`: all internal users can access the "
|
||
"team and all of its tickets."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:52
|
||
msgid ""
|
||
":guilabel:`Invited portal users and all internal users (public)`: all "
|
||
"internal users can access the team and all of its tickets. Portal users can "
|
||
"only access the tickets they are following."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
|
||
msgid ""
|
||
"A `Customer Support` team, meant to handle general shipping and product "
|
||
"issues, would have the visibility set on :guilabel:`Invited portal users and"
|
||
" all internal users`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:59
|
||
msgid ""
|
||
"At the same time, a `Financial Services` team handling tickets related to "
|
||
"accounting or tax information would only need to be visible to "
|
||
":guilabel:`Invited internal users`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
|
||
msgid ""
|
||
"A team's visibility can be altered after the initial configuration. However,"
|
||
" if the team changes from public access to either private or company-only "
|
||
"access, portal users are removed as followers from both the team, and from "
|
||
"individual tickets."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:70
|
||
msgid "Follow all team's tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:72
|
||
msgid ""
|
||
"If a user should be notified about any updates regarding tickets for this "
|
||
"team, select their name from the :guilabel:`Followers` drop-down menu, "
|
||
"located in the :guilabel:`Follow All Team's Tickets` field. Multiple users "
|
||
"can be selected to follow a single team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
|
||
msgid ""
|
||
"External contacts can be selected in the :guilabel:`Followers` field. If the"
|
||
" team's visibility is set to :guilabel:`Invited internal users (private)`, "
|
||
"followers are notified about updates to the team's tickets, but are **not** "
|
||
"able to view them in the portal."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
|
||
msgid "Automatically assign new tickets"
|
||
msgstr "Atribuir novos chamados automaticamente"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:84
|
||
msgid ""
|
||
"When tickets are received, they need to be assigned to a member of the team."
|
||
" This is done either manually on each ticket individually, or through "
|
||
":guilabel:`Automatic Assignment`. Check the :guilabel:`Automatic Assignment`"
|
||
" checkbox to enable this feature for the team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid ""
|
||
"View of a Helpdesk team settings page emphasizing the automatic assignment features in Odoo\n"
|
||
"Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:93
|
||
msgid ""
|
||
"As soon as :guilabel:`Automatic Assignment` has been enabled, additional "
|
||
"fields appear."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:95
|
||
msgid ""
|
||
"Select one of the following assignment methods, based on how the workload "
|
||
"should be allocated across the team:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:98
|
||
msgid ""
|
||
":guilabel:`Each user is assigned an equal number of tickets`: tickets are "
|
||
"assigned to team members based on total ticket count, regardless of the "
|
||
"number of open or closed tickets they are currently assigned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:101
|
||
msgid ""
|
||
":guilabel:`Each user has an equal number of open tickets`: tickets are "
|
||
"assigned to team members based on how many open tickets they are currently "
|
||
"assigned."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:105
|
||
msgid ""
|
||
"When :guilabel:`Each user is assigned an equal number of tickets` is "
|
||
"selected, the overall number of tickets assigned to team members is the "
|
||
"same, but it does **not** consider the current workload."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:109
|
||
msgid ""
|
||
"When :guilabel:`Each user has an equal number of open tickets` is selected, "
|
||
"it ensures a balanced workload among team members, as it takes the current "
|
||
"number of active tickets into account."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:112
|
||
msgid ""
|
||
"Finally, add the :guilabel:`Team Members` who are to be assigned tickets for"
|
||
" this team. Leave the field empty to include all employees who have the "
|
||
"proper assignments and access rights configured in their user account "
|
||
"settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:117
|
||
msgid ""
|
||
"If an employee has time off scheduled in the *Time Off* application, they "
|
||
"are **not** assigned tickets during that time. If no employees are "
|
||
"available, the system looks ahead until there is a match."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:122
|
||
msgid ":ref:`Manage users <users/add-individual>`"
|
||
msgstr ":ref:`Gerenciar usuários <users/add-individual>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:123
|
||
msgid ":doc:`Access rights <../../../general/users/access_rights>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:126
|
||
msgid "Create or modify stages"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:128
|
||
msgid ""
|
||
"*Stages* are used to organize the *Helpdesk* pipeline and track the progress"
|
||
" of tickets. Stages are customizable, and can be renamed to fit the needs of"
|
||
" each team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:132
|
||
msgid ""
|
||
":ref:`Developer mode <developer-mode>` **must** be activated to access the "
|
||
"stages menu. To activate developer mode, go to :menuselection:`Settings app "
|
||
"--> General Settings --> Developer Tools`, and click :guilabel:`Activate the"
|
||
" developer mode`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:136
|
||
msgid ""
|
||
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Stages`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:139
|
||
msgid ""
|
||
"The default list view on the :guilabel:`Stages` page displays the stages "
|
||
"currently available in *Helpdesk*. They are listed in the order they appear "
|
||
"in the pipeline."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
|
||
msgid ""
|
||
"To change the order of the stages, click the :guilabel:`(six square)` icon, "
|
||
"to the left of the stage name, and drag it to the desired place on the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid ""
|
||
"View of the stage list page emphasizing the buttons used to change the order the stages\n"
|
||
"appear in the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:151
|
||
msgid ""
|
||
"Change the stage order on the Kanban view of a *Helpdesk* team's pipeline by"
|
||
" dragging and dropping individual columns."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:154
|
||
msgid ""
|
||
"To create a new stage, click the :guilabel:`New` button at the top-left of "
|
||
"the stage list. Doing so reveals a blank stage form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:157
|
||
msgid ""
|
||
"Choose a :guilabel:`Name` for the new stage, and add a description, if "
|
||
"desired. Then, proceed to fill out the remaining fields following the steps "
|
||
"below."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid "View of a stage's settings page in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:165
|
||
msgid "Add email and SMS templates to stages"
|
||
msgstr "Adicionar modelos de SMS e e-mail aos estágios"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:167
|
||
msgid ""
|
||
"When an :guilabel:`Email Template` is added to a stage, an email is "
|
||
"automatically sent to the customer when a ticket reaches that specific stage"
|
||
" in the pipeline. Likewise, adding an :guilabel:`SMS Template` triggers an "
|
||
"SMS text message to send to the customer."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:172
|
||
msgid ""
|
||
"SMS Text Messaging is an :doc:`In-App Purchase (IAP) "
|
||
"<../../../general/in_app_purchase/>` service that requires prepaid credits "
|
||
"to work. Refer to `SMS Pricing FAQ <https://iap-"
|
||
"services.odoo.com/iap/sms/pricing>`_ for additional information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:176
|
||
msgid ""
|
||
"To select an existing email template, select it from the :guilabel:`Email "
|
||
"Template` field. Click on the :guilabel:`→ (Internal Link)` icon to the "
|
||
"right of the field to edit the chosen template."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:179
|
||
msgid ""
|
||
"To create a new template, click the field, and enter a title for the new "
|
||
"template. Then, select :guilabel:`Create and edit` from the drop-down menu "
|
||
"that appears, and complete the form details."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:182
|
||
msgid ""
|
||
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
|
||
"Template`."
|
||
msgstr ""
|
||
"Siga as mesmas etapas para selecionar, editar ou criar um :guilabel:`Modelo "
|
||
"de SMS`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid "View of an SMS template setup page in Odoo Helpdesk"
|
||
msgstr ""
|
||
"Visão de uma página de configuração de modelo de SMS na Central de Ajuda do "
|
||
"Odoo"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:189
|
||
msgid ":doc:`../../../general/email_communication/email_template`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:192
|
||
msgid "Assign stages to a team"
|
||
msgstr "Atribuir estágios a uma equipe"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:194
|
||
msgid ""
|
||
"Make a selection in the :guilabel:`Helpdesk Teams` field on the "
|
||
":guilabel:`Stages` form. More than one team may be selected, since the same "
|
||
"stage can be assigned to multiple teams."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:198
|
||
msgid "Fold a stage"
|
||
msgstr "Dobrar um estágio"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:200
|
||
msgid ""
|
||
"By default, stages are unfolded in the Kanban view of either tickets "
|
||
"dashboard: :guilabel:`My Tickets` (:menuselection:`Helpdesk app --> Tickets "
|
||
"--> My Tickets`) or :guilabel:`All Tickets` (:menuselection:`Helpdesk app "
|
||
"--> Tickets --> All Tickets`)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:204
|
||
msgid ""
|
||
"Tickets in an unfolded stage are visible in the pipeline under the stage "
|
||
"name, and are considered *open*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:207
|
||
msgid ""
|
||
"Stages can be configured to be folded in the Kanban view of a tickets page "
|
||
"(:guilabel:`My Tickets` or :guilabel:`All Tickets`)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:210
|
||
msgid ""
|
||
"The name of the folded stages are still visible, though the tickets in the "
|
||
"stage are no longer immediately visible."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:213
|
||
msgid ""
|
||
"To fold a stage, check the :guilabel:`Folded in Kanban` box on the "
|
||
":guilabel:`Stages` form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:216
|
||
msgid ""
|
||
"Tickets that reach a *folded* stage are considered *closed*. Closing a "
|
||
"ticket before the work is completed can result in reporting and "
|
||
"communication issues. This setting should **only** be enabled for stages "
|
||
"that are considered *closing* stages."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:220
|
||
msgid ""
|
||
"Stages can be temporarily folded in the Kanban view of the tickets pipeline,"
|
||
" as well."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:222
|
||
msgid ""
|
||
"View a specific team's pipeline by navigating to :menuselection:`Helpdesk "
|
||
"app`, and clicking the team's Kanban card."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:225
|
||
msgid ""
|
||
"Select a stage to fold temporarily, then click the :guilabel:`⚙️ (gear)` "
|
||
"icon, and select :guilabel:`Fold`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
|
||
msgid ""
|
||
"Kanban view of a Helpdesk stage, with the temporary fold option emphasized."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:233
|
||
msgid ""
|
||
"Manually folding a stage from the Kanban view is temporary and does **not** "
|
||
"close the tickets in the stage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
|
||
msgid "Help Center"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* integrates with the *Forum*, *eLearning*, and *Knowledge* "
|
||
"apps to create the *Help Center*. The *Help Center* is a centralized "
|
||
"location where teams and customers can search for and share detailed "
|
||
"information about products and services."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid ""
|
||
"Overview of the settings page of a team emphasizing the Help Center "
|
||
"features."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
|
||
msgid ""
|
||
"To activate any *Help Center* features (*Forums*, *eLearning*, or "
|
||
"*Knowledge*) on a *Helpdesk* team, go to :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new "
|
||
"one <getting_started>`. Verify the :guilabel:`Visibility` of the team is set"
|
||
" to :guilabel:`Invited portal users and all internal users (public)` in the "
|
||
":guilabel:`Visibility & Assignment` section."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:22
|
||
msgid ""
|
||
"Additionally, the :guilabel:`Website Form` option on the *Helpdesk* team "
|
||
"page **must** be enabled to activate any of the *Help Center* features. When"
|
||
" one or more of the *Help Center* features is enabled, the "
|
||
":guilabel:`Website Form` is automatically enabled, as well."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:27
|
||
msgid ""
|
||
"Since all of the *Help Center* features require integration with other "
|
||
"applications, enabling any of them may result in the installation of "
|
||
"additional modules or applications."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:30
|
||
msgid ""
|
||
"Installing a new application on a *One-App-Free* database will trigger a "
|
||
"15-day trial. At the end of the trial, if a paid subscription has **not** "
|
||
"been added to the database, it will no longer be active or accessible."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:35
|
||
msgid ":doc:`Getting Started <getting_started>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:38
|
||
msgid "Knowledge"
|
||
msgstr "Conhecimento"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:40
|
||
msgid ""
|
||
"Odoo's *Knowledge* application is a collaborative library, where users can "
|
||
"store, edit, and share information. The *Knowledge* app is accessible "
|
||
"throughout the database by clicking on the :guilabel:`Knowledge (bookmark)` "
|
||
"icon."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a message in Helpdesk focusing on the Knowledge bookmark icon."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
|
||
msgid "Enable Knowledge on a Helpdesk team"
|
||
msgstr "Habilitar Conhecimento em uma equipe da Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:51
|
||
msgid ""
|
||
"To enable the *Knowledge* feature on a *Helpdesk* team, go to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and "
|
||
"select a team, or create a :doc:`new one <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:54
|
||
msgid ""
|
||
"When a team has been selected or created, Odoo displays that team's detail "
|
||
"form."
|
||
msgstr ""
|
||
"Quando uma equipe tiver sido selecionada ou criada, o Odoo exibe o "
|
||
"formulário de detalhes daquela equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:56
|
||
msgid ""
|
||
"On the team's detail form, scroll down to the :guilabel:`Help Center` "
|
||
"section. Then, click the box next to :guilabel:`Knowledge` to activate the "
|
||
"*Knowledge* feature. When clicked, a new field labeled, :guilabel:`Article` "
|
||
"appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:60
|
||
msgid ""
|
||
"Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, "
|
||
"there is only one option in the drop-down menu titled :guilabel:`Help`, "
|
||
"which Odoo provides by default. Select :guilabel:`Help` from the drop-down "
|
||
"menu to choose this article."
|
||
msgstr ""
|
||
"Clicar no campo :guilabel:`Article` revela um menu suspenso. A princípio, há"
|
||
" somente uma opção no menu, intitulada :guilabel:`Ajuda`, que o Odoo fornece"
|
||
" por padrão. Clique em :guilabel:`Ajuda` no menu suspenso para selecionar "
|
||
"esse artigo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:65
|
||
msgid ""
|
||
"To create a new article, go to the :menuselection:`Knowledge app`, then "
|
||
"hover the cursor next to the :guilabel:`Workspace` section heading, located "
|
||
"in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ "
|
||
"(plus sign)` icon."
|
||
msgstr ""
|
||
"Para criar um novo artigo, vá para o app menuselection:`Conhecimento`, então"
|
||
" passe o cursor próximo ao título da seção :guilabel:`Espaço de trabalho`, "
|
||
"localizado na barra lateral esquerda. Mover o cursor ali faz aparecer um "
|
||
"ícone oculto guilabel:`➕ (sinal de adição)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:69
|
||
msgid ""
|
||
"Click the :guilabel:`➕ (plus sign)` icon to create a new article in the "
|
||
":guilabel:`Workspace`. In the upper-right corner of the page, click the "
|
||
":guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle "
|
||
"switch until it reads :guilabel:`Article Published`. It can then be added to"
|
||
" a *Helpdesk* team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
|
||
msgid ""
|
||
"Once an article has been created and assigned to a *Helpdesk* team, content "
|
||
"can be added and organized through the *Knowledge* app."
|
||
msgstr ""
|
||
"Quando um artigo for criado e atribuído a uma equipe da *Central de Ajuda*, "
|
||
"é possível adicionar e organizar conteúdo pelo app *Conhecimento*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:78
|
||
msgid ""
|
||
":doc:`Editing Knowledge articles "
|
||
"<../../../productivity/knowledge/articles_editing>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:81
|
||
msgid "Search articles from a Helpdesk ticket"
|
||
msgstr "Pesquisar artigos por um chamado da Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
|
||
msgid ""
|
||
"When members of a *Helpdesk* team are trying to solve a ticket, they can "
|
||
"search through the content in the *Knowledge* app for more information on "
|
||
"the issue."
|
||
msgstr ""
|
||
"Quando os membros de uma equipe da *Central de Ajuda* estiverem tentando "
|
||
"resolver um chamado, podem pesquisar no conteúdo do app *Conhecimento* para "
|
||
"mais informações sobre o problema."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:86
|
||
msgid ""
|
||
"To search *Knowledge* articles, open a ticket — either from the *Helpdesk* "
|
||
"app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> "
|
||
"All Tickets`, then select a ticket from the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:90
|
||
msgid "When a ticket is selected, Odoo reveals that ticket's detail form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
|
||
msgid ""
|
||
"Click the :guilabel:`Knowledge (bookmark)` icon, located at the top-right of"
|
||
" the page, to open a pop-up search window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of knowledge search window from a helpdesk ticket."
|
||
msgstr ""
|
||
"Visão da janela de pesquisa de conhecimento a partir de um chamado da "
|
||
"central de ajuda."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:100
|
||
msgid ""
|
||
"*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to"
|
||
" open the command palette, then typing `?`, followed by the name of the "
|
||
"desired article."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:103
|
||
msgid ""
|
||
"When Odoo reveals the desired article, click it, or highlight the "
|
||
":guilabel:`Article` title, and press :command:`Enter`. This will open the "
|
||
"article in the :guilabel:`Knowledge` application."
|
||
msgstr ""
|
||
"Quando o Odoo exibir o artigo desejado, clique nele ou destaque o título do "
|
||
":guilabel:`Artigo` e pressione :command:`Enter`. Isso abrirá o arquivo no "
|
||
"aplicativo :guilabel:`Conhecimento`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:106
|
||
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
|
||
msgstr ""
|
||
"Para abrir o artigo em uma nova aba, pressione :command:`Ctrl + Enter`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:109
|
||
msgid ""
|
||
"If a more in-depth search is required, press :command:`Alt + B`. That "
|
||
"reveals a separate page, in which a more detailed search can occur."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:113
|
||
msgid "Share an article to the Help Center"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
|
||
msgid ""
|
||
"To make a *Knowledge* article available to customers and website visitors, "
|
||
"it **must** be published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:118
|
||
msgid ""
|
||
"Even though the *Help* article has been enabled on a team, Odoo does **not**"
|
||
" share all the nested articles to the web. Individual articles intended for "
|
||
"customers **must** be published for them to be viewable on the website."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:122
|
||
msgid ""
|
||
"To publish an article, navigate to the desired article, by following the "
|
||
"above steps, and click the :guilabel:`Share` icon in the upper-right corner."
|
||
" This reveals a menu. Slide the toggle button labeled :guilabel:`Share to "
|
||
"Web` to read :guilabel:`Article Published`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a knowledge article focused on sharing and publishing options."
|
||
msgstr ""
|
||
"Visão de um artigo de conhecimento, com foco nas opções de publicação e "
|
||
"compartilhamento."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
|
||
msgid "Solve tickets with a clipboard box"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
|
||
msgid ""
|
||
"*Clipboard* boxes can be added to *Knowledge* articles to allow content to "
|
||
"be reused, copied, sent as messages, or added to the description on a "
|
||
"ticket. This allows teams to maintain consistency when answering customer "
|
||
"tickets, and minimize the amount of time spent on responding to repeat "
|
||
"questions."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:138
|
||
msgid "Add clipboard boxes to articles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:140
|
||
msgid ""
|
||
"To create a clipboard box, go to :menuselection:`Knowledge app --> Help`. "
|
||
"Click on an existing nested article or create a new one by clicking the "
|
||
":guilabel:`➕ (plus sign)` icon next to *Help*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:143
|
||
msgid ""
|
||
"Type `/` to open the *powerbox*, and view a drop-down list of :doc:`commands"
|
||
" <../../../productivity/knowledge/articles_editing>`. Select or type "
|
||
"`clipboard`. A gray block is then added to the page. Add any necessary "
|
||
"content to this block."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a clipboard in knowledge with focus on send and copy options."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:152
|
||
msgid ""
|
||
"Clipboard boxes only display the :guilabel:`Use as description` or "
|
||
":guilabel:`Send as Message` options if they are accessed directly from the "
|
||
"*Helpdesk*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:156
|
||
msgid "Use clipboard boxes in tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
|
||
msgid ""
|
||
"Clipboard boxes can be used to respond directly to a *Helpdesk* ticket as a "
|
||
"message, or to add information to the ticket's description."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:161
|
||
msgid ""
|
||
"To use clipboard boxes in a *Helpdesk* ticket, first, open a ticket, either "
|
||
"from the :guilabel:`Helpdesk` dashboard or by going to "
|
||
":menuselection:`Helpdesk app --> Tickets --> All Tickets` and selecting a "
|
||
"ticket from the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
|
||
msgid ""
|
||
"Click on the :guilabel:`Knowledge (bookmark)` icon in the top-right corner. "
|
||
"This opens a search window. In this search window, select, or search, for "
|
||
"the desired article. Doing so reveals that article page in the Odoo "
|
||
"*Knowledge* application."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
|
||
msgid ""
|
||
"To use a clipboard box to respond to a ticket, click :guilabel:`Send as "
|
||
"message` in the upper-right corner of the clipboard box, located in the body"
|
||
" of the article."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:172
|
||
msgid ""
|
||
"Doing so opens a :guilabel:`Compose Email` pop-up window. In this window, "
|
||
"select the recipients, make any necessary additions or edits to the "
|
||
"clipboard content, then click :guilabel:`Send`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:176
|
||
msgid ""
|
||
"To use a clipboard box to add information to a ticket's description, click "
|
||
":guilabel:`Use as description` in the upper-right corner of the clipboard "
|
||
"box, located in the body of the article. Doing so does **not** replace the "
|
||
"existing text in a ticket's description. The content from the clipboard box "
|
||
"is added as additional text."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
|
||
msgid "Community Forum"
|
||
msgstr "Fórum da comunidade"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:186
|
||
msgid ""
|
||
"A *Community Forum* provides a space for customers to answer each other's "
|
||
"questions and share information. By integrating a forum with a *Helpdesk* "
|
||
"team, tickets submitted by customers can be converted to posts and shared."
|
||
msgstr ""
|
||
"Os *Fóruns da Comunidade* oferecem espaço para que clientes compartilhem "
|
||
"informações e respondam às perguntas uns dos outros. Ao integrar um fórum "
|
||
"com uma equipe da *Central de Ajuda*, os chamados enviados por clientes "
|
||
"podem ser convertidos em publicações e compartilhados."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:191
|
||
msgid "Enable forums on a Helpdesk team"
|
||
msgstr "Habilitar fóruns para uma equipe da Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:193
|
||
msgid ""
|
||
"To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by "
|
||
"navigating to :menuselection:`Helpdesk app --> Configuration --> Helpdesk "
|
||
"Teams` and select a team, or create a :doc:`new one <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:197
|
||
msgid ""
|
||
"Selecting or creating a team reveals that team's detail form. Scroll down to"
|
||
" the :guilabel:`Help Center` section of features, and enable "
|
||
":guilabel:`Community Forum`, by checking the box beside it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:200
|
||
msgid ""
|
||
"When activated, a new field labeled :guilabel:`Forums` appears beneath."
|
||
msgstr ""
|
||
"Quando ativado, um novo campo chamado guilabel:`Fóruns` aparece embaixo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:202
|
||
msgid ""
|
||
"Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By "
|
||
"default, there is only one option to begin with, labeled :guilabel:`Help`. "
|
||
"That is the option Odoo automatically created when the :guilabel:`Community "
|
||
"Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu"
|
||
" to enable that forum."
|
||
msgstr ""
|
||
"Clique no campo :guilabel:`Fóruns` para exibir um menu suspenso. Por padrão,"
|
||
" há somente uma opção a princípio, rotulada :guilabel:`Ajuda`. Essa é a "
|
||
"opção que o Odoo criou automaticamente quando o recurso :guilabel:`Fóruns da"
|
||
" Comunidade` foi habilitado. Selecione :guilabel:`Ajuda` no menu suspenso "
|
||
"para habilitar aquele fórum."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:207
|
||
msgid ""
|
||
"To create a new forum, type a name into the blank :guilabel:`Forums` field, "
|
||
"then click the :guilabel:`Create and Edit` option. Multiple forums can be "
|
||
"selected in this field."
|
||
msgstr ""
|
||
"Para criar um novo fórum, digite um nome no campo em branco "
|
||
":guilabel:`Fóruns` e clique na opção :guilabel:`Criar e Editar`. É possível "
|
||
"selecionar vários fóruns nesse campo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:211
|
||
msgid ":doc:`Forum documentation <../../../websites/forum>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:214
|
||
msgid "Create a forum post from a Helpdesk ticket"
|
||
msgstr "Criar uma publicação de fórum por um chamado da Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
|
||
msgid ""
|
||
"When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team"
|
||
" can be converted to forum posts."
|
||
msgstr ""
|
||
"Quando há *Fóruns* habilitados para uma equipe da *Central de Ajuda*, os "
|
||
"chamados enviados àquela equipe podem ser convertidos em publicações do "
|
||
"fórum."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:219
|
||
msgid ""
|
||
"To do that, select a ticket, either from a team's pipeline or from "
|
||
":menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` "
|
||
"application."
|
||
msgstr ""
|
||
"Para fazer isso, selecione um chamado, seja pelo funil da equipe ou por "
|
||
":menuselection:`Chamados --> Todos os chamados` no aplicativo "
|
||
":guilabel:`Central de Ajuda`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:222
|
||
msgid ""
|
||
"At the top of the ticket detail form, click the :guilabel:`Share on Forum` "
|
||
"button."
|
||
msgstr ""
|
||
"Acima do formulário de detalhes do chamado, clique no botão "
|
||
":guilabel:`Compartilhar no fórum`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid ""
|
||
"Overview of the Forums page of a website to show the available ones in Odoo "
|
||
"Helpdesk."
|
||
msgstr ""
|
||
"Visão geral da página de Fóruns de um site, para msotrar os disponíveis na "
|
||
"Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
|
||
msgid ""
|
||
"When clicked, a pop-up window appears. Here, the :guilabel:`Forum` post and "
|
||
":guilabel:`Title` can be edited to correct any typos, or modified to remove "
|
||
"any proprietary or client information."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:231
|
||
msgid ""
|
||
":guilabel:`Tags` can also be added to help organize the post in the forum, "
|
||
"making it easier for users to locate during a search. When all adjustments "
|
||
"have been made, click :guilabel:`Create and View Post`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:236
|
||
msgid "eLearning"
|
||
msgstr "e-Learning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
|
||
msgid ""
|
||
"Odoo *eLearning* courses offer customers additional training and content in "
|
||
"the form of videos, presentations, and certifications/quizzes. Providing "
|
||
"additional training enables customers to work through issues and find "
|
||
"solutions on their own. They can also develop a deeper understanding of the "
|
||
"services and products they are using."
|
||
msgstr ""
|
||
"Os cursos do *e-Learning* oferecem aos clientes conteúdo e treinamento "
|
||
"adicional em forma de vídeos, apresentações e certificados/questionários. "
|
||
"Fornecer treinamento extra permite que clientes abordem problemas e "
|
||
"encontrem soluções por conta própria. Eles também podem aprofundar seus "
|
||
"conhecimentos sobre os serviços e produtos que estão usando."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:244
|
||
msgid "Enable eLearning courses on a Helpdesk team"
|
||
msgstr "Habilitar cursos do e-Learning para uma equipe da Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:246
|
||
msgid ""
|
||
"To enable *eLearning* courses on a *Helpdesk* team, go to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and "
|
||
"select a team, or create a :doc:`new one <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
|
||
msgid ""
|
||
"On the team's settings page, scroll to the :guilabel:`Help Center` section, "
|
||
"and check the box next to :guilabel:`eLearning`. A new field appears below, "
|
||
"labeled :guilabel:`Courses`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
|
||
msgid ""
|
||
"Click the empty field next to :guilabel:`Courses` beneath the "
|
||
":guilabel:`eLearning` feature to reveal a drop-down menu. Select an "
|
||
"available course from the drop-down menu, or type a title into the field, "
|
||
"and click :guilabel:`Create and edit` to create a new course from this page."
|
||
" Multiple courses can be assigned to a single team."
|
||
msgstr ""
|
||
"Clique no campo em branco ao lado de :guilabel:`Cursos`, embaixo do recurso "
|
||
":guilabel:`e-Learning, para abrir um menu suspenso. Selecione um curso "
|
||
"disponível do menu suspenso ou digite um título no campo, e clique em "
|
||
":guilabel:`Criar e editar` para criar um novo curso a partir dessa página. "
|
||
"Vários cursos podem ser atribuídos a uma única equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:258
|
||
msgid "Create an eLearning course"
|
||
msgstr "Criar um curso do e-Learning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:260
|
||
msgid ""
|
||
"A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's"
|
||
" settings page, as in the step above, or from the *eLearning* app."
|
||
msgstr ""
|
||
"Novos cursos do *e-Learning* podem ser criados pela página de definições da "
|
||
"equipe de :guilabel:`Central de Ajuda`, como na etapa acima, ou pelo app "
|
||
"*e-Learning*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
|
||
msgid ""
|
||
"To create a course directly through the *eLearning* application, navigate to"
|
||
" :menuselection:`eLearning --> New`. This reveals a blank course template "
|
||
"that can be customized and modified as needed."
|
||
msgstr ""
|
||
"Para criar um curso diretamente pelo aplicativo *e-Learning*, navegue para "
|
||
":menuselection:`e-Learning --> Novo`. Isso revela um modelo de curso em "
|
||
"branco que pode ser personalizado e modificado conforme necessário."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
|
||
msgid ""
|
||
"On the course template page, add a :guilabel:`Course Title`, and below that,"
|
||
" :guilabel:`Tags`."
|
||
msgstr ""
|
||
"Na página de modelo do curso, adicione um :guilabel:`Título do curso` e, "
|
||
"abaixo, :guilabel:`Marcadores`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
|
||
msgid "Click on the :guilabel:`Options` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
|
||
msgid ""
|
||
"Under :guilabel:`Access Rights`, select which users are able to view and "
|
||
"enroll in the course."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
|
||
msgid ""
|
||
"The :guilabel:`Show Course To` field defines who can access the courses. The"
|
||
" :guilabel:`Enroll Policy` field specifies how they can register for the "
|
||
"course."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
|
||
msgid ""
|
||
"Under :guilabel:`Display`, choose the preferred course :guilabel:`Type`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
|
||
msgid "Add content to an eLearning course"
|
||
msgstr "Adicionar conteúdo a um curso do e-Learning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
|
||
msgid ""
|
||
"To add content to a course, click the :guilabel:`Content` tab and select "
|
||
":guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-"
|
||
"down menu and upload the file, or paste the link, where instructed. Click "
|
||
":guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize "
|
||
"the course in sections."
|
||
msgstr ""
|
||
"Para adicionar conteúdo a um curso, clique na aba :guilabel:`Conteúdo` e "
|
||
"selecione :guilabel:`Adicionar conteúdo`. Escolha o :guilabel:`Tipo de "
|
||
"conteúdo` no menu suspenso e carregue o arquivo ou cole o link no local "
|
||
"indicado. Clique em :guilabel:`Salvar` quando tiver finalizado. Clique em "
|
||
":guilabel:`Adicionar seção` para organizar o curso em seções."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a course being published for Odoo Helpdesk."
|
||
msgstr "Visão de um curso sendo publicado na Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
|
||
msgid ""
|
||
"In order to add a certification to a course, go to :menuselection:`eLearning"
|
||
" --> Configuration --> Settings`, check the box labeled "
|
||
":guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
|
||
msgstr ""
|
||
"Para adicionar certificação a um curso, acesse :menuselection:`e-Learning "
|
||
"--> Configuração --> Definições`, marque a caixa de seleção rotulada "
|
||
":guilabel:`Certificações` e clique em :guilabel:`Salvar` para ativar a "
|
||
"definição."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:296
|
||
msgid ""
|
||
"`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
|
||
msgstr ""
|
||
"`Tutoriais do Odoo: e-Learning <https://www.odoo.com/slides/elearning-56>`_"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:299
|
||
msgid "Publish an eLearning course"
|
||
msgstr "Publicar um curso do e-Learning"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:301
|
||
msgid ""
|
||
"To allow customers to enroll in a course, both the course and the contents "
|
||
"**must** be published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:304
|
||
msgid ""
|
||
"If the course is published, but the contents of the course are **not** "
|
||
"published, customers can enroll in the course on the website, but they are "
|
||
"**not** able to view any of the course content. Knowing this, it may be "
|
||
"beneficial to publish the course first, if the course contents are intended "
|
||
"to be released over time, such as classes with a weekly schedule."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
|
||
msgid ""
|
||
"To make the entire course available at once, each piece of course content "
|
||
"must be published first, then the course can be published."
|
||
msgstr ""
|
||
"Para disponibilizar o curso inteiro de uma vez, é preciso antes publicar "
|
||
"cada parte do curso e, então, o curso pode ser publicado."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:312
|
||
msgid ""
|
||
"To publish a course, choose a course from the *eLearning* dashboard. On the "
|
||
"course template page, click the :guilabel:`Go to Website` smart button."
|
||
msgstr ""
|
||
"Para publicar, selecione o curso no painel do *e-Learning*. Na página de "
|
||
"modelo do curso, clique no botão inteligente :guilabel:`Ir para o site`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:315
|
||
msgid ""
|
||
"This will reveal the front end of the course's web page. At the top of the "
|
||
"course web page, move the :guilabel:`Unpublished` toggle switch to "
|
||
":guilabel:`Published`."
|
||
msgstr ""
|
||
"Isso abrirá o front-end da página web do curso. Na parte superior da página,"
|
||
" mova o botão de alternância de :guilabel:`Não publicado` para "
|
||
":guilabel:`Publicado`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
|
||
msgid "Publish eLearning course contents from the back-end"
|
||
msgstr "Publicar conteúdos de cursos de e-Learning pelo back-end"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:321
|
||
msgid ""
|
||
"To publish *eLearning* course content from the back-end, choose a course "
|
||
"from the *eLearning* dashboard. On the course template page, click the "
|
||
":guilabel:`Published Contents` smart button."
|
||
msgstr ""
|
||
"Para publicar conteúdo de cursos de *e-Learning* pelo back-end, selecione um"
|
||
" curso pelo painel de *e-Learning*. Na página do modelo do curso, clique no "
|
||
"botão inteligente :guilabel:`Conteúdos publicados`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:324
|
||
msgid ""
|
||
"Doing so reveals a separate page displaying all the published content "
|
||
"related to that course. Remove the default :guilabel:`Published` filter from"
|
||
" the search bar in the upper-right corner, to reveal all the content related"
|
||
" to the course - even the non-published content."
|
||
msgstr ""
|
||
"Isso faz exibir uma página separada com todo o conteúdo publicado "
|
||
"relacionado àquele curso. Remova o filtro padrão :guilabel:`Publicado` da "
|
||
"barra de pesquisa no canto superior direito para exibir todo o conteúdo "
|
||
"relacionado ao curso – inclusive o conteúdo não publicado."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:328
|
||
msgid ""
|
||
"Click the :guilabel:`≣ (bars)` icon in the upper-right corner, directly "
|
||
"beneath the search bar to switch to list view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:331
|
||
msgid ""
|
||
"While in list view, there is a checkbox on the far-left of the screen, above"
|
||
" the listed courses, to the left of the :guilabel:`Title` column title. When"
|
||
" that checkbox is clicked, all the course contents are selected at once."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst:335
|
||
msgid ""
|
||
"With all the course content selected, click any of the boxes in the "
|
||
":guilabel:`Is Published` column. This reveals a pop-up window, asking for "
|
||
"confirmation that all selected records are intended to be published. Click "
|
||
":guilabel:`Confirm` to automatically publish all course content."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
|
||
msgid "View of a course contents being published in Odoo Helpdesk back-end."
|
||
msgstr ""
|
||
"Visão de conteúdos de um curso sendo publicados no back-end da Central de "
|
||
"Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
|
||
msgid "Customer ratings"
|
||
msgstr "Avaliações de clientes"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
|
||
msgid ""
|
||
"Asking customers to rate the support they received from a *Helpdesk* team "
|
||
"provides an opportunity to gauge team performance and track customer "
|
||
"satisfaction. Ratings can be published to the portal, providing customers "
|
||
"with a general overview of the team's performance."
|
||
msgstr ""
|
||
"Solicitar que clientes avaliem o suporte que receberam de uma equipe da "
|
||
"*Central de Ajuda* fornece uma oportunidade de mensurar o desempenho da "
|
||
"equipe e monitorar a satisfação de clientes. As avaliações podem ser "
|
||
"publicadas no portal, fornecendo uma visão geral do desempenho da equipe aos"
|
||
" clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
|
||
msgid "Enable customer ratings on a Helpdesk team"
|
||
msgstr "Habilitar avaliações de clientes para equipes da Central de Ajuda"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
|
||
msgid ""
|
||
"To enable *customer ratings* on a helpdesk team by going to "
|
||
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
|
||
"the list and navigate to the settings page. Scroll to the "
|
||
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
|
||
"Ratings`."
|
||
msgstr ""
|
||
"Para habilitar *avaliações de clientes* para equipes da Central de Ajuda, "
|
||
"acesse :menuselection:`Central de Ajuda --> Configuração --> Equipes`. "
|
||
"Selecione uma equipe da lista e navegue para a página de definições. Role "
|
||
"para baixo para a seção :guilabel:`Desempenho` e marque a caixa de seleção "
|
||
"de :guilabel:`Avaliação dos clientes`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||
msgid ""
|
||
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
|
||
"in Odoo Helpdesk."
|
||
msgstr ""
|
||
"Visão geral da página de definições de uma equipe da central de ajuda, com destaque para o recurso de avaliação de chamados na\n"
|
||
"Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
|
||
msgid "Set a ratings request email template on a stage"
|
||
msgstr "Definir um modelo de e-mail de solicitação de avaliação em um estágio"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
|
||
msgid ""
|
||
"To automatically request ratings from customers once their tickets have "
|
||
"closed, an email template should be added to the appropriate stage."
|
||
msgstr ""
|
||
"Para solicitar automaticamente avaliações de clientes quando os chamados "
|
||
"deles forem fechados, um modelo de e-mail deve ser adicionado ao estágio em "
|
||
"questão."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
|
||
msgid ""
|
||
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
|
||
" settings page, (see above) click the :guilabel:`Set an Email Template on "
|
||
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
|
||
"create a new stage."
|
||
msgstr ""
|
||
"Uma vez habilitada a definição de :guilabel:`Avaliações de clientes` na "
|
||
"página de definição da equipe (veja acima), clique no link guilabel:`Definir"
|
||
" um modelo de e-mail nos estágios`. Selecione um estágio na lista ou clique "
|
||
"em :guilabel:`Novo` para criar um novo estágio."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
|
||
msgid ""
|
||
"Customers should only be asked to rate tickets once an issue has been "
|
||
"resolved and their ticket is closed. Therefore, a *ratings request* email "
|
||
"should only be added to a stage that is **folded** in the kanban, as tickets"
|
||
" in a *folded stage* are considered closed."
|
||
msgstr ""
|
||
"A solicitação de avaliação dos clientes devem ser realizadas somente quando "
|
||
"o problema tiver sido resolvido e o chamado estiver fechado. Portanto, um "
|
||
"e-mail de *solicitação de avaliação só deve ser adicionado a um estágio que "
|
||
"está **dobrado** no kanban, pois chamados no *estágio dobrado* são "
|
||
"considerados fechados."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
|
||
msgid ""
|
||
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
|
||
"the :guilabel:`Email Template` field. This template has been pre-configured "
|
||
"with ratings customers can use to provide feedback. To view the template, "
|
||
"click the arrow button to the right of the field."
|
||
msgstr ""
|
||
"Na página de definições do estágio, selecione `Central de Ajuda: Solicitação"
|
||
" de avaliação de chamados` no campo :guilabel:`Modelo de e-mail`. Esse "
|
||
"modelo foi pré-configurado com avaliações que clientes podem usar para "
|
||
"fornecer feedback. Para ver o modelo, clique no botão de seta à direita do "
|
||
"campo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
|
||
msgid ""
|
||
"Once the template has been added to the stage, it will automatically send a "
|
||
"message when a ticket is moved to that stage. Customers will be asked to "
|
||
"rate the support they received with colored icons."
|
||
msgstr ""
|
||
"Após adicionar o modelo ao estágio, uma mensagem será enviada "
|
||
"automaticamente quando um chamado passar para aquele estágio. Será "
|
||
"solicitado aos clientes que avaliem o suporte que receberam através de "
|
||
"ícones coloridos."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
|
||
msgid "*Green smiling face* - Satisfied"
|
||
msgstr "*Rosto feliz verde* – Satisfeito"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
|
||
msgid "*Yellow neutral face* - Okay"
|
||
msgstr "*Rosto neutro amarelo* – Ok"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
|
||
msgid "*Red frowning face* - Dissatisfied"
|
||
msgstr "*Rosto franzido vermelho* – Não satisfeito"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||
msgid ""
|
||
"View of a standard helpdesk customer review email template for Odoo "
|
||
"Helpdesk."
|
||
msgstr ""
|
||
"Visão de um modelo padrão de e-mail de avaliação de suporte do cliente na "
|
||
"Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||
msgid ""
|
||
"After selecting a rating, customers are taken to a webpage where they can "
|
||
"provide specific written feedback to support their rating. Once a rating is "
|
||
"submitted, it is added to the chatter on the ticket."
|
||
msgstr ""
|
||
"Após selecionar uma avaliação, os clientes são levados para a página da web,"
|
||
" por onde podem fornecer feedback por escrito para sustentar suas "
|
||
"avaliações. Quando a avaliação é enviada, isso é adicionado ao chatter do "
|
||
"chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
|
||
msgid ""
|
||
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
|
||
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
|
||
"--> Customer Ratings`."
|
||
msgstr ""
|
||
"As avaliações de clientes também podem ser visualizadas através do relatório"
|
||
" :guilabel:`Avaliações de clientes`. Para visualizar esse relatório, vá para"
|
||
" :menuselection:`Central de Ajuda --> Relatórios --> Avaliações de "
|
||
"clientes`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
|
||
msgid ":doc:`/applications/general/email_communication/email_template`"
|
||
msgstr ":doc:`/applications/general/email_communication/email_template`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
|
||
msgid "Publish ratings on the customer portal"
|
||
msgstr "Publicar avaliações no portal do cliente"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
|
||
msgid ""
|
||
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
|
||
"publish ratings on the team's website appears. Enabling this setting "
|
||
"provides portal users with an overview of the ratings the team has received "
|
||
"over the last thirty days. Specific written feedback will not be included; "
|
||
"only statistics of the team's performance will be visible."
|
||
msgstr ""
|
||
"Após habilitar a definição :guilabel:`Avaliações dos clientes`, aparece uma "
|
||
"opção de publicar avaliações no site da equipe. Ativar essa definição "
|
||
"fornece aos usuários do portal uma visão geral das avaliações que a equipe "
|
||
"recebeu nos últimos trinta dias. Feedback específico por escrito não será "
|
||
"incluído; serão visíveis somente as estatísticas do desempenho da equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
|
||
msgid ""
|
||
"In order to display ratings on the customer portal, a team has to have their"
|
||
" visibility setting set to :guilabel:`Invited portal users and all internal "
|
||
"users`. This setting is found on the team's settings page under "
|
||
":guilabel:`Visibility`."
|
||
msgstr ""
|
||
"Para exibir avaliações no portal do cliente, uma equipe precisa ter a "
|
||
"definição de visibilidade :guilabel:`Usuários convidados do portal e "
|
||
"usuários internos`. Essa definição se encontra na página de definições da "
|
||
"equipe, em :guilabel:`Visibilidade`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
|
||
msgid ""
|
||
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
|
||
"Configuration --> Teams` and select a team. Scroll to "
|
||
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
|
||
" your website`."
|
||
msgstr ""
|
||
"Depois, para publicar as avaliações, acesse :menuselection:`Central de Ajuda"
|
||
" --> Configuração --> Equipes` e selecione uma equipe. Role para baixo até "
|
||
":guilabel:`Desempenho` e ative :guilabel:`Publicar as avaliações dessa "
|
||
"equipe no site`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
|
||
msgid ""
|
||
"To view the ratings for a team, a customer will log into the portal and "
|
||
"navigate to one of their tickets. After clicking on the team name in the "
|
||
":guilabel:`Managed By` field, they will be directed to a page with the "
|
||
"team's ratings over the past thirty days."
|
||
msgstr ""
|
||
"Para visualizar as avaliações de uma equipe, o cliente acessará o portal e "
|
||
"navegará até um dos seus chamados. Após clicar no nome da equipe no campo "
|
||
":guilabel:`Gerenciado por`, ele será direcionado a uma página com as "
|
||
"avaliações da equipe nos últimos trinta dias."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||
msgid "View of the ratings performance overview from the customer portal."
|
||
msgstr "Visão da síntese do desempenho em avaliações pelo portal do cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
|
||
msgid "Manually hide individual ratings"
|
||
msgstr "Ocultar avaliações individuais manualmente"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
|
||
msgid ""
|
||
"Individual ratings can be manually hidden from the portal. This allows for "
|
||
"specific ratings to be kept out of the performance metrics that are shown to"
|
||
" customers."
|
||
msgstr ""
|
||
"Avaliações individuais podem ser ocultadas manualmente pelo portal. Isso "
|
||
"permite que avaliações específicas sejam excluídas das métricas de "
|
||
"desempenho que são mostradas aos clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
|
||
msgid ""
|
||
"To make a rating visible only to internal users, navigate to the page for a "
|
||
"rating. This can be done in one of the following ways:"
|
||
msgstr ""
|
||
"Para tornar uma avaliação visível somente para usuários internos, navegue "
|
||
"até a página de uma avaliação. Isso pode ser feito de uma das seguintes "
|
||
"formas:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
|
||
" on one of the kanban cards for an individual rating."
|
||
msgstr ""
|
||
"Vá para :menuselection:`Central de Ajuda --> Relatórios --> Avaliações do "
|
||
"cliente` e clique em um dos cartões do Kanban de uma avaliação individual."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
|
||
msgid ""
|
||
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
|
||
" the :guilabel:`Open` filter from the search bar. Then filter by "
|
||
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
|
||
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
|
||
msgstr ""
|
||
"Navegue até :menuselection:`Central de Ajuda --> Chamados --> Todos os "
|
||
"chamados` e remova o filtro :guilabel:`Aberto` da barra de pesquisa. Então, "
|
||
"filtre por :guilabel:`Satisfeito`, :guilabel:`Ok` and/or :guilabel:`Não "
|
||
"satisfeito`. Selecione um chamado entre os resultados. Clique no botão "
|
||
"inteligente :guilabel:`Avaliação`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
|
||
msgid ""
|
||
"Once on the rating details page, check the :guilabel:`Visible Internally "
|
||
"Only` box."
|
||
msgstr ""
|
||
"Já na página de detalhes da avaliação, marque a caixa de seleção "
|
||
":guilabel:`Visível apenas internamente`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:350
|
||
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
|
||
msgstr ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
|
||
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
|
||
msgstr ":doc:`/applications/services/helpdesk/overview/reports`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||
msgid "Receiving tickets"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
|
||
"assistance, such as email, live chat, and through a website's submission "
|
||
"form. The variety of these contact options provides customers with multiple "
|
||
"opportunities to receive support quickly while also allowing the support "
|
||
"team to manage multi-channel support tickets from one central location."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
|
||
msgid "Enable channel options to submit tickets"
|
||
msgstr "Habilitar opções de canal para envio de chamados"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
|
||
msgid ""
|
||
"Go to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, "
|
||
"and choose an existing team, or click :guilabel:`New` to :doc:`create a new "
|
||
"team <getting_started>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
|
||
msgid ""
|
||
"On the team's settings page, scroll down to the :guilabel:`Channels` and "
|
||
":guilabel:`Help Center` sections. Enable one or more channels by checking "
|
||
"the respective boxes."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
|
||
msgid ":ref:`Email Alias <helpdesk/receiving_tickets/email-alias>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
|
||
msgid ":ref:`Live Chat <helpdesk/receiving_tickets/live-chat>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
|
||
msgid ":ref:`Website Form <helpdesk/receiving_tickets/website-form>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
|
||
msgid "Email Alias"
|
||
msgstr "Alias de e-mail"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:28
|
||
msgid ""
|
||
"The *Email Alias* setting creates tickets from messages sent to that team's "
|
||
"specified email alias."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:31
|
||
msgid ""
|
||
"The following steps are for **Odoo Online** and **Odoo.sh** databases. For "
|
||
"**On-premise** databases, external servers are required for email aliases."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:34
|
||
msgid ""
|
||
"When a new *Helpdesk* team is created, an email alias is created for it. "
|
||
"This alias can be changed on the team's settings page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
|
||
msgid ""
|
||
"To change a *Helpdesk* team's email alias, navigate to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||
"click on a team name to open its settings page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:40
|
||
msgid ""
|
||
"Then, scroll to :menuselection:`Channels --> Email Alias`. In the "
|
||
":guilabel:`Alias` field, type the desired name for the team's email alias."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of the settings page of a Helpdesk team emphasizing the email alias feature in Odoo\n"
|
||
"Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:49
|
||
msgid ""
|
||
"Custom email domains are **not** required in order to use an email alias, "
|
||
"however, they can be configured through the *Settings* app."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:52
|
||
msgid ""
|
||
"If the database does not have a custom domain already configured, click "
|
||
":guilabel:`Set an Alias Domain` to be redirected to the :guilabel:`Settings`"
|
||
" page. From there, enable :guilabel:`Custom Email Servers`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
|
||
msgid ""
|
||
"When an email is received, the subject line becomes the title of a new "
|
||
"*Helpdesk* ticket. The body of the email is also added to the ticket, under "
|
||
"the :guilabel:`Description` tab, and in the ticket's chatter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:63
|
||
msgid "Live Chat"
|
||
msgstr "Chat ao Vivo"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
|
||
msgid ""
|
||
"The *Live Chat* feature lets website visitors connect directly with a "
|
||
"support agent or chatbot. *Helpdesk* tickets can be instantly created during"
|
||
" these conversations using the :doc:`response command "
|
||
"</applications/websites/livechat/responses>` `/ticket`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:69
|
||
msgid ""
|
||
"To enable *Live Chat*, navigate to the :menuselection:`Helpdesk app --> "
|
||
"Configuration --> Helpdesk Teams` list view, select a team, and on the "
|
||
"team's settings page, click the checkbox next to :guilabel:`Live Chat`, "
|
||
"under the :guilabel:`Channels` section."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:74
|
||
msgid ""
|
||
"If this is the first time :doc:`Live Chat </applications/websites/livechat>`"
|
||
" has been enabled on the database, the page may need to be saved manually "
|
||
"and refreshed before any further steps can be taken."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:78
|
||
msgid ""
|
||
"After the :guilabel:`Live Chat` setting is enabled on a *Helpdesk* team, a "
|
||
"new *Live Chat* channel is created. Click on :guilabel:`Configure Live Chat "
|
||
"Channel` to update the channel's settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:82
|
||
msgid "Live Chat channel configuration"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:84
|
||
msgid ""
|
||
"On the channel's settings page, :guilabel:`Channel Name` can be edited, "
|
||
"though, Odoo names the channel to match the *Helpdesk* team name, by "
|
||
"default."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
|
||
msgid ""
|
||
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel is "
|
||
"created called `Customer Care`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
|
||
msgid "View of the Kanban cards for the available Live Chat channels."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:95
|
||
msgid "On the channel form, navigate through the tabs to complete the setup."
|
||
msgstr ""
|
||
"No formulário do canal, navegue pelas abas para concluir a configuração."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
|
||
msgid "Operators tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
|
||
msgid ""
|
||
"*Operators* are the users who act as agents and respond to live chat "
|
||
"requests from customers. The user who created the live chat channel is added"
|
||
" by default."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
|
||
msgid ""
|
||
"To add additional users, click on the :guilabel:`Operators` tab, then click "
|
||
":guilabel:`Add`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:106
|
||
msgid ""
|
||
"Click the checkbox next to the users to be added on the :guilabel:`Add: "
|
||
"Operators` pop-up window that appears, then click :guilabel:`Select`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:109
|
||
msgid "Click :guilabel:`New` to create new operators, if needed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:111
|
||
msgid ""
|
||
"When the desired addition is complete, click :guilabel:`Save & Close`, or "
|
||
":guilabel:`Save & New` to add multiple new operators."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
|
||
msgid ""
|
||
"Creating a new user can impact the status of an Odoo subscription, as the "
|
||
"total number of users in a database counts towards the billing rate. Proceed"
|
||
" with caution before creating a new user. If a user already exists, adding "
|
||
"them as an operator will **not** alter the subscription or billing rate for "
|
||
"a database."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:120
|
||
msgid ""
|
||
"Additionally, current operators can be edited or removed by clicking on "
|
||
"their respective boxes in the :guilabel:`Operators` tab, and then adjusting "
|
||
"their form values on the pop-up form that appears, or by using one of the "
|
||
"buttons located at the bottom of the form, such as :guilabel:`Remove`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
|
||
msgid ""
|
||
"Users can add themselves as an operator by clicking the :guilabel:`Join "
|
||
"Channel` button on a *Live Chat* channel."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
|
||
msgid ""
|
||
"View of a live chat channel Kanban card with the join button emphasized."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
|
||
msgid "Options tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:135
|
||
msgid ""
|
||
"The :guilabel:`Options` tab contains the visual and text settings for the "
|
||
"live chat window."
|
||
msgstr ""
|
||
"A aba :guilabel:`Opções` contém as definições visuais e de texto da janela "
|
||
"do chat ao vivo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid "View of the options tab of a Live Chat channel's settings."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
|
||
msgid ""
|
||
":guilabel:`Notification Text`: this field updates the greeting displayed in "
|
||
"the text bubble when the live chat button appears on the website."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:144
|
||
msgid ""
|
||
":guilabel:`Livechat Button Color`: this field alters the color of the live "
|
||
"chat button as it appears on the website. To change the color, click on a "
|
||
"color bubble to open the color selection window, then click and drag the "
|
||
"circle along the color gradient. Click out of the selection window once "
|
||
"complete. Click the refresh icon to the right of the color bubbles to reset "
|
||
"the colors to the default selection."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:150
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:181
|
||
msgid ":guilabel:`Show`: the chat button displays on the selected page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:151
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:183
|
||
msgid ""
|
||
":guilabel:`Show with notification`: the chat button is displayed, with the "
|
||
"addition of the :guilabel:`Notification text` from the :guilabel:`Options` "
|
||
"tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:186
|
||
msgid ""
|
||
":guilabel:`Open automatically`: the chat button is displayed, and "
|
||
"automatically opens the chat window after a designated amount of time. The "
|
||
"amount of time is designated in the :guilabel:`Open automatically timer` "
|
||
"field, which appears only when this display option is selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:190
|
||
msgid ""
|
||
":guilabel:`Hide`: the chat button is hidden from display on the webpage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:159
|
||
msgid ""
|
||
"Color selection, for the button or header, can be made manually, or through "
|
||
"RGB, HSL, or HEX code selection. Different options are available, depending "
|
||
"on the operating system or browser."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:163
|
||
msgid "Channel Rules tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:165
|
||
msgid ""
|
||
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
|
||
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
|
||
" (e.g., a page visit)."
|
||
msgstr ""
|
||
"A aba :guilabel:`Regras do canal` determina quando a janela do chat ao vivo "
|
||
"é aberta no site, por lógica de quando uma ação :guilabel:`URL Regex` é "
|
||
"acionada (ex.: uma visita à página)."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
|
||
msgid ""
|
||
"A regex, or regular expression, is sometimes referred to as a rational "
|
||
"expression. It is a sequence of characters that specifies a match pattern in"
|
||
" text. A match is made within the given range of numbers or for the set of "
|
||
"characters."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:173
|
||
msgid ""
|
||
"Edit existing rules by selecting them from the :guilabel:`Channel Rules` "
|
||
"tab, or create a new rule by clicking :guilabel:`Add a line`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:176
|
||
msgid ""
|
||
"Then, proceed to configure the details for how the rule should apply on the "
|
||
"pop-up form that appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:179
|
||
msgid "Choose how the *Live Chat Button* displays on the webpage."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
|
||
msgid ""
|
||
"To include a :guilabel:`Chatbot` on this channel, select it from the drop-"
|
||
"down menu. If the chatbot should only be active when no operators are "
|
||
"available, check the box labeled :guilabel:`Enabled only if no operator`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
|
||
msgid ""
|
||
"If a :doc:`chatbot </applications/websites/livechat/chatbots>` is added to a"
|
||
" live chat channel, a new :guilabel:`Chatbots` smart button appears on the "
|
||
"channel settings form. Click here to create and update the chatbot *script*."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
|
||
msgid ""
|
||
"Each line in the script contains a :guilabel:`Message`, :guilabel:`Step "
|
||
"Type`, :guilabel:`Answers`, and conditional *Only If* logic that applies "
|
||
"when certain pre-filled answers are chosen."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:205
|
||
msgid ""
|
||
"To create more steps in the script, click :guilabel:`Add a line`, and fill "
|
||
"out the script steps form, according to the desired logic."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:208
|
||
msgid ""
|
||
"Add the URLs for the pages where the channel should appear in the "
|
||
":guilabel:`URL Regex` field. Only the path from the root domain is needed, "
|
||
"not the full URL."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:211
|
||
msgid ""
|
||
"If this channel should only be available to users in specific countries, add"
|
||
" those countries to the :guilabel:`Country` field. If this field is left "
|
||
"blank, the channel is available to all site visitors."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:220
|
||
msgid "Widget tab"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:222
|
||
msgid ""
|
||
"The :guilabel:`Widget` tab on the live chat channel form offers a website "
|
||
"widget that can be added to third-party websites. Additionally, a URL is "
|
||
"available, that can provide instant access to a live chat window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:226
|
||
msgid ""
|
||
"The live chat :guilabel:`Widget` can be applied to websites created through "
|
||
"Odoo by navigating to the :menuselection:`Website app --> Configuration --> "
|
||
"Settings --> Email & Marketing`. Then, scroll to the :guilabel:`Live Chat` "
|
||
"field, and select the channel to add to the site. Click :guilabel:`Save` to "
|
||
"apply."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
|
||
msgid ""
|
||
"To add the widget to a website created on a third-party website, click the "
|
||
":guilabel:`Copy` button next to the first listed code, and paste the code "
|
||
"into the `<head>` tag on the site."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:234
|
||
msgid ""
|
||
"To send a live chat session to a customer or supplier, click the "
|
||
":guilabel:`Copy` button next to the second listed code, and send the URL via"
|
||
" email."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:238
|
||
msgid "Create a support ticket from a live chat session"
|
||
msgstr "Criar um chamado de suporte a partir de uma sessão do chat ao vivo"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:240
|
||
msgid ""
|
||
"Operators who have joined a live chat channel are able to communicate with "
|
||
"site visitors in real-time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
|
||
msgid ""
|
||
"During the conversation, an operator can use the shortcut :doc:`command "
|
||
"</applications/websites/livechat/responses>` `/ticket` to create a ticket "
|
||
"without leaving the chat window. The transcript from the conversation is "
|
||
"added to the new ticket, under the :guilabel:`Description` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:249
|
||
msgid ""
|
||
"*Helpdesk* tickets can also be created through the :doc:`WhatsApp "
|
||
"</applications/productivity/whatsapp>` app using the same `/ticket` command."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:255
|
||
msgid "Website Form"
|
||
msgstr "Formulário do site"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
|
||
msgid ""
|
||
"Enabling the *Website Form* setting adds a new page to the website with a "
|
||
"customizable form. A new ticket is created once the required form fields are"
|
||
" filled out and submitted."
|
||
msgstr ""
|
||
"Habilitar a definição de *Formulário do site* adiciona ao site uma nova "
|
||
"página com um formulário personalizável. Um chamado é criado quando os "
|
||
"campos obrigatórios do formulário são preenchidos e enviados."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:260
|
||
msgid ""
|
||
"To activate the website form, navigate to a team's settings page under "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`, and "
|
||
"selecting the desired team from the list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:263
|
||
msgid ""
|
||
"Then, locate the :guilabel:`Website Form` feature, under the :guilabel:`Help"
|
||
" Center` section, and check the box."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:266
|
||
msgid ""
|
||
"If more than one website is active on the database, confirm the correct "
|
||
"website is listed in the :guilabel:`Website` field. If not, select the "
|
||
"correct one from the drop-down list."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
|
||
msgid ""
|
||
"After the feature is activated, click the :guilabel:`Go to Website` smart "
|
||
"button at the top of the :guilabel:`Teams` settings page to view and edit "
|
||
"the new website form, which is created automatically by Odoo."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:274
|
||
msgid ""
|
||
"After enabling the :guilabel:`Website Form` setting, the team's settings "
|
||
"page may need to be refreshed before the :guilabel:`Go to Website` smart "
|
||
"button appears."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:277
|
||
msgid ""
|
||
"Additionally, if a *Help Center* is published, the smart button navigates "
|
||
"there first. Simply click the :guilabel:`Contact Us` button, at the bottom "
|
||
"of the forum, to navigate to the ticket submission form."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
|
||
"Odoo Helpdesk."
|
||
msgstr ""
|
||
"Visão geral da página de definições de uma equipe da central de ajuda, com destaque para o botão Ir para o site na \n"
|
||
"Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
|
||
msgid "Website ticket form customization"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:289
|
||
msgid ""
|
||
"To customize the default ticket submission form, while on the website, click"
|
||
" the :guilabel:`Edit` button in the upper-right corner of the page. This "
|
||
"opens the editing sidebar on the right side. Then, click on one of the "
|
||
"fields in the form, on the body of the website, to edit it."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
|
||
msgid ""
|
||
"To add a new field, go to the :guilabel:`Field` section of the sidebar, and "
|
||
"click :guilabel:`+ Field`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:296
|
||
msgid ""
|
||
"Click the :guilabel:`🗑️ (trash can)` icon to delete the field, if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:298
|
||
msgid "Edit the other options for the new field in the sidebar, as desired:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:300
|
||
msgid ""
|
||
":guilabel:`Type`: matches an Odoo model value to the field (e.g. `Customer "
|
||
"Name`)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:301
|
||
msgid ""
|
||
":guilabel:`Input Type`: determine what type of input the field should be, "
|
||
"like `Text`, `Email`, `Telephone`, or `URL`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:303
|
||
msgid ""
|
||
":guilabel:`Label`: give the form field a label (e.g. `Full Name`, `Email "
|
||
"Address`, etc.). Also control the label position on the form by using the "
|
||
"nested :guilabel:`Position` options."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:305
|
||
msgid ""
|
||
":guilabel:`Description`: determine whether or not to add an editable line "
|
||
"under the input box to provide additional contextual information related to "
|
||
"the field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:307
|
||
msgid ":guilabel:`Placeholder`: add a sample input value."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:308
|
||
msgid ""
|
||
":guilabel:`Default Value`: add common use case values that most customers "
|
||
"would find valuable. For example, this can include prompts of information "
|
||
"customers should include to make it easier to solve their issue, such as an "
|
||
"account number, or product number."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:311
|
||
msgid ""
|
||
":guilabel:`Required`: determine whether or not to mark a field as required, "
|
||
"in order for the form to be submitted. Toggle the switch from gray to blue."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:313
|
||
msgid ""
|
||
":guilabel:`Visibility`: allow for absolute or conditional visibility of the "
|
||
"field. Nested options, such as, device visibility, appear when certain "
|
||
"options are selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:315
|
||
msgid ""
|
||
":guilabel:`Animation`: choose whether or not the field should include "
|
||
"animation."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
|
||
msgstr ""
|
||
"Visão do formulário não publicado do site para enviar um chamado para a "
|
||
"Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:321
|
||
msgid ""
|
||
"Once the form has been optimized, and is ready for public use, click "
|
||
":guilabel:`Save` to apply the changes. Then, publish the form by toggling "
|
||
"the :guilabel:`Unpublished` switch to :guilabel:`Published` at the top of "
|
||
"the page, if necessary."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:326
|
||
msgid "Prioritizing tickets"
|
||
msgstr "Priorizar chamados"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:328
|
||
msgid ""
|
||
"All tickets include a :guilabel:`Priority` field. The highest priority "
|
||
"tickets appear at the top of the Kanban and list views."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||
msgid ""
|
||
"View of a team's Kanban view and the prioritized tasks in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:335
|
||
msgid "The priority levels are represented by stars:"
|
||
msgstr "Os níveis de prioridade são representados por estrelas."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:337
|
||
msgid "0 stars = *Low Priority*"
|
||
msgstr "0 estrelas = *Baixa prioridade*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:338
|
||
msgid "1 star = *Medium Priority*"
|
||
msgstr "1 estrela = *Prioridade média*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:339
|
||
msgid "2 stars = *High Priority*"
|
||
msgstr "2 estrelas = *Alta prioridade*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:340
|
||
msgid "3 stars = *Urgent*"
|
||
msgstr "3 estrelas = *Urgente*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:342
|
||
msgid ""
|
||
"Tickets are set to low priority (0 stars) by default. To change the priority"
|
||
" level, select the appropriate number of stars on the Kanban card, or on the"
|
||
" ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:346
|
||
msgid ""
|
||
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
|
||
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
|
||
"Level Agreement)` deadline."
|
||
msgstr ""
|
||
"Como níveis de prioridade podem ser usados como critérios para atribuir "
|
||
":doc:`SLAs <sla>`, alterar a prioridade de um chamado pode alterar o prazo "
|
||
"do :abbr:`SLA (Acordo de nível de serviço)`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:351
|
||
msgid ":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ":doc:`/applications/general/email_communication/email_servers`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:352
|
||
msgid ":doc:`/applications/websites/livechat`"
|
||
msgstr ":doc:`/applications/websites/livechat`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||
msgid "Reporting"
|
||
msgstr "Relatórios"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
|
||
msgid ""
|
||
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
|
||
"track trends for customer support tickets, identify areas for improvement, "
|
||
"manage employee workloads, and confirm when customer expectations are met."
|
||
msgstr ""
|
||
"A *Central de Ajuda* do Odoo inclui vários relatórios que fornecem a "
|
||
"possibilidade de monitorar tendências de chamados de suporte dos clientes, "
|
||
"identificar áreas de aprimoramento, gerenciar cargas de trabalho de "
|
||
"funcionários e confirmar quando as expectativas dos clientes são atendidas."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
|
||
msgid "Available reports"
|
||
msgstr "Relatórios disponíveis"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
|
||
msgid ""
|
||
"Details about the reports available in Odoo *Helpdesk* can be found below. "
|
||
"To view the different reports, go to :menuselection:`Helpdesk --> "
|
||
"Reporting`."
|
||
msgstr ""
|
||
"Detalhes de relatórios disponíveis na *Central de Ajuda* do Odoo podem ser "
|
||
"encontrados abaixo. Para visualizar diferentes relatórios, acesse "
|
||
":menuselection:`Central de Ajuda --> Relatórios`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:16
|
||
msgid "Ticket Analysis"
|
||
msgstr "Análise de chamados"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:18
|
||
msgid ""
|
||
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
|
||
"Ticket Analysis`) provides an overview of every customer support ticket in "
|
||
"the database. This includes the number of tickets assigned among teams and "
|
||
"individual users."
|
||
msgstr ""
|
||
"O relatório de *Análise de chamados* (:menuselection:`Central de Ajuda --> "
|
||
"Relatórios --> Análise de chamados`) fornece ao cliente uma visão geral de "
|
||
"cada chamado de suporte na base de dados. Isso inclui o número de chamados "
|
||
"atribuídos entre as equipes e usuários individuais."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:22
|
||
msgid ""
|
||
"This report is useful in identifying where teams are spending the most time,"
|
||
" and helps determine if there is an uneven workload distribution among the "
|
||
"support staff. The default report counts the number of tickets per team and "
|
||
"groups them by stage."
|
||
msgstr ""
|
||
"Este relatório é útil para identificar em que as equipes estão despendendo "
|
||
"mais tempo, além de ajudar a determinar se há distribuição desigual de carga"
|
||
" de trabalho entre os funcionários do suporte. O relatório padrão conta o "
|
||
"número de chamados por equipe e os agrupa por estágio."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of Ticket Analysis report default view."
|
||
msgstr "Visão padrão do relatório de Análise do chamado."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:30
|
||
msgid ""
|
||
"Alternative measures can be selected to track where the most time is spent "
|
||
"at different points in the workflow. To change the measures used for the "
|
||
"report that is currently displayed, or to add more, click the "
|
||
":guilabel:`Measures` button, and select one or more options from the drop-"
|
||
"down menu:"
|
||
msgstr ""
|
||
"É possível selecionar medidas alternativas para rastrear em que é despendida"
|
||
" a maior parte do tempo, em diferentes pontos do fluxo de trabalho. Para "
|
||
"alterar as medidas usadas no relatório atualmente exibido ou para adicionar "
|
||
"outras, clique no botão \"Medidas\" e selecione uma ou mais opções do menu "
|
||
"suspenso:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
|
||
msgid ""
|
||
":guilabel:`Average Hours to Respond`: average number of working hours "
|
||
"between a message sent from the customer and the response from the support "
|
||
"team. *This is does not include messages sent when the ticket was in a "
|
||
"folded stage*"
|
||
msgstr ""
|
||
":guilabel:`Número médio de horas para responder`: o número médio de horas "
|
||
"úteis entre mensagens enviadas pelo cliente e as respostas da equipe de "
|
||
"suporte. *Isso não inclui mensagens enviadas quando o chamado estava em "
|
||
"estágio dobrado*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:38
|
||
msgid ""
|
||
":guilabel:`Hours Open`: number of hours between the date the ticket was "
|
||
"created and the closed date. If there is no closed date on the ticket, the "
|
||
"current date is used. **This measure is not specific to working hours**"
|
||
msgstr ""
|
||
":guilabel:`Horas aberto`: número de horas entre a data em que o chamado foi "
|
||
"criado e a data de fechamento. Se não houver uma data de fechamento no "
|
||
"chamado, é utilizada a data atual. **Essa medida não é específica para horas"
|
||
" úteis**."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:41
|
||
msgid ""
|
||
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
|
||
"*This measure is only available if Timesheets are enabled on a team, and the"
|
||
" current user has the access rights to view them*"
|
||
msgstr ""
|
||
":guilabel:`Horas despendidas`: número de horas registradas na *Planilha de "
|
||
"horas* de um chamado. *Esta medida só está disponível se as Planhilhas de "
|
||
"horas estiverem habilitadas para equipes e o usuário atual tiver direitos de"
|
||
" acesso para visualizá-las*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:44
|
||
msgid ""
|
||
":guilabel:`Hours to Assign`: number of working hours between the date on "
|
||
"which the ticket was created and when it was assigned to a team member"
|
||
msgstr ""
|
||
":guilabel:`Horas até atribuir`: número de horas úteis entre a data em que o "
|
||
"chamado foi criado e quando ele foi atribuído a um membro da equipe"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:46
|
||
msgid ""
|
||
":guilabel:`Hours to Close`: number of working hours between the date on "
|
||
"which the ticket was created and the date it was closed"
|
||
msgstr ""
|
||
":guilabel:`Horas até fechar`: número de horas úteis entre a data em que o "
|
||
"chamado foi criado e a data do seu fechamento"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
|
||
msgid ""
|
||
":guilabel:`Hours to First Response`: number of working hours between the "
|
||
"date on which the ticket was received and the date one which the first "
|
||
"message was sent. *This does not include email sent automatically when a "
|
||
"ticket reaches a stage*"
|
||
msgstr ""
|
||
":guilabel:`Horas até a primeira resposta`: número de horas úteis entre a "
|
||
"data em que o chamado foi recebido e a data de envio da primeira mensagem. "
|
||
"*Isso não inclui e-mails enviados automaticamente quando o chamado atinge um"
|
||
" estágio*"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:51
|
||
msgid ""
|
||
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
|
||
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
|
||
msgstr ""
|
||
":guilabel:`Horas até o prazo do SLA`: número de horas úteis restantes para "
|
||
"alcançar o último prazo do :abbr:`SLA (Acordo de nível de serviço)` de um "
|
||
"chamado"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:53
|
||
msgid ""
|
||
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
|
||
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
|
||
msgstr ""
|
||
":guilabel:`Avaliação/5`: valor numérico atribuído à avaliação recebida de um"
|
||
" cliente (Não satisfeito = 1, OK/Neutro = 3, Satisfeito = 5)"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:55
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
|
||
msgid ":guilabel:`Count`: number of tickets in total"
|
||
msgstr ":guilabel:`Total`: número de chamados no total"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:58
|
||
msgid ""
|
||
"*Working hours* are calculated based on the default working calendar. To "
|
||
"view or change the working calendar, go to the :menuselection:`Settings` "
|
||
"application and select :menuselection:`Employees --> Company Working Hours`."
|
||
msgstr ""
|
||
"*Horas úteis* são calculadas com base no calendário de trabalho padrão. Para"
|
||
" ver ou alterar o calendário de trabalho, acesse o aplicativo "
|
||
":menuselection:`Definições` e selecione :menuselection:`Employees --> "
|
||
"Horário de trabalho da empresa`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:63
|
||
msgid "SLA Status Analysis"
|
||
msgstr "Análise de status do SLA"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:65
|
||
msgid ""
|
||
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
|
||
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
|
||
"is fulfilled, as well as the success rate of individual policies."
|
||
msgstr ""
|
||
"O relatório *Análise do status do SLA* (:menuselection:`Central de Ajuda -->"
|
||
" Relatório --> Análise do status do SLA`) acompanha em quanto tempo um SLA "
|
||
"(acordo de nível de serviço) é cumprido, bem como a taxa de sucesso de "
|
||
"políticas individuais."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:69
|
||
msgid ""
|
||
"By default, this report is filtered to show the number of :abbr:`SLAs "
|
||
"(Service Level Agreements)` failed, as well as the failure rate over the "
|
||
"last 30 days, grouped by team."
|
||
msgstr ""
|
||
"Por padrão, esse relatório é filtrado para mostrar o número de falhas em "
|
||
":abbr:`SLAs (acordos de nível de serviço)`, bem como a taxa de falha nos "
|
||
"últimos 30 dias, agrupados por equipe."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of Group by options of Ticket Analysis report."
|
||
msgstr "Visão das opções Agrupar por no relatório de Análise de chamados."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:76
|
||
msgid ""
|
||
"To change the measures used for the report that is currently displayed, or "
|
||
"to add more, click the :guilabel:`Measures` button, and select one or more "
|
||
"options from the drop-down menu:"
|
||
msgstr ""
|
||
"Para alterar as medidas usadas no relatório exibido no momento, ou para "
|
||
"adicionar outras, clique no botão :guilabel:`Medidas` e selecione uma ou "
|
||
"mais opções pelo menu suspenso."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:79
|
||
msgid ""
|
||
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
|
||
" one :abbr:`SLA (Service Level Agreement)`"
|
||
msgstr ""
|
||
":guilabel:`% falha de SLA`: porcentagem de chamados que tiveram pelo menos "
|
||
"uma falha de :abbr:`SLA (acordo de nível de serviço)`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:81
|
||
msgid ""
|
||
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
|
||
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
|
||
"failed any :abbr:`SLAs (Service Level Agreements)`"
|
||
msgstr ""
|
||
":guilabel:`% de SLA em andamento: porcentagem de chamados que têm pelo menos"
|
||
" um :abbr:`SLA (acordo de nível de serviço)` ainda em andamento e não "
|
||
"tiveram falhas em nenhum :abbr:`SLA`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:84
|
||
msgid ""
|
||
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
|
||
" (Service Level Agreements)` have been successful"
|
||
msgstr ""
|
||
":guilabel:`% de SLAs bem-sucedidos`: porcentagem de chamados em que "
|
||
":abbr:`SLAs (acordos de nível de serviço)` tiveram sucesso"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:86
|
||
msgid ""
|
||
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
|
||
"least one :abbr:`SLA (Service Level Agreement)`"
|
||
msgstr ""
|
||
":guilabel:`Número de falha de SLA`: número de chamados tiveram falha em pelo"
|
||
" menos um abbr:`SLA (acordo de nível de serviço)`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:88
|
||
msgid ""
|
||
":guilabel:`Number of SLA Successful`: number of tickets where all "
|
||
":abbr:`SLAs (Service Level Agreements)` have been successful"
|
||
msgstr ""
|
||
":guilabel:`Número de SLAs bem-sucedidos`: número de chamados em que todos os"
|
||
" :abbr:`SLAs (acordos de nível de serviço)` tiveram sucesso"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:90
|
||
msgid ""
|
||
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
|
||
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
|
||
"failed any :abbr:`SLAs (Service Level Agreements)`"
|
||
msgstr ""
|
||
":guilabel:`Número de SLAs em andamento: número de chamados que têm pelo "
|
||
"menos um :abbr:`SLA (acordo de nível de serviço)` ainda em andamento e não "
|
||
"tiveram falhas em nenhum :abbr:`SLA`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:93
|
||
msgid ""
|
||
":guilabel:`Working Hours to Assign`: number of working hours between the "
|
||
"date on which the ticket was created and when it was assigned to a team "
|
||
"member"
|
||
msgstr ""
|
||
":guilabel:`Horas utéis até atribuir`: número de horas úteis entre a data em "
|
||
"que o chamado foi criado e quando ele foi atribuído a um membro da equipe"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:95
|
||
msgid ""
|
||
":guilabel:`Working Hours to Close`: number of working hours between the date"
|
||
" on which the ticket was created and the date it was closed"
|
||
msgstr ""
|
||
":guilabel:`Horas úteis até fechar`: número de horas úteis entre a data em "
|
||
"que o chamado foi criado e a data que foi fechado"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:97
|
||
msgid ""
|
||
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
|
||
"date on which the ticket was created and the date the :abbr:`SLA (Service "
|
||
"Level Agreement)` was satisfied"
|
||
msgstr ""
|
||
":guilabel:`Horas úteis até cumprir o SLA`: número de horas úteis entre a "
|
||
"data em que o chamado foi criado e a data de cumprimento do :abbr:`SLA "
|
||
"(acordo de nível de serviço)`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:102
|
||
msgid ""
|
||
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
|
||
" (Service Level Agreement)` objectives, and track the amount of time it took"
|
||
" to achieve those objectives, click :menuselection:`Measures --> Number of "
|
||
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
|
||
"SLA`."
|
||
msgstr ""
|
||
"Para ver o número de chamados que conseguiram cumprir os objetivos "
|
||
"declarados no :abbr:`SLA (acordo de nível de serviço)` e acompanhar o tempo "
|
||
"despendido para alcançar esses objetivos, clique em :menuselection:`Medidas "
|
||
"--> Número de SLAs bem-sucedidos` e :menuselection:`Medidas --> Horas úteis "
|
||
"até cumprir o SLA`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:107
|
||
msgid ""
|
||
"To sort these results by the team members assigned to the tickets, select "
|
||
":menuselection:`Total --> Assigned to`."
|
||
msgstr ""
|
||
"Para organizar esses resultados por membros da equipe atribuídos a chamados,"
|
||
" selecione menuselection:`Total --> Atribuído a`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:111
|
||
msgid ""
|
||
":doc:`Service Level Agreements (SLA) "
|
||
"</applications/services/helpdesk/overview/sla>`"
|
||
msgstr ""
|
||
":doc:`Acordos de nível de serviço (SLA) "
|
||
"</applications/services/helpdesk/overview/sla>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:114
|
||
msgid "Customer Ratings"
|
||
msgstr "Avaliações de clientes"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:116
|
||
msgid ""
|
||
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
|
||
"Customer Ratings`) displays an overview of the ratings received on "
|
||
"individual support tickets, as well as any additional comments submitted "
|
||
"with the rating."
|
||
msgstr ""
|
||
"O relatório *Avaliação dos clientes * (:menuselection:`Central de Ajuda --> "
|
||
"Relatório -- Avaliações dos clientes`) exibe uma visão geral das avaliações "
|
||
"recebidas em chamados de suporte individuais, além de comentários adicionais"
|
||
" enviados com a avaliação."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of the kanban display in the Customer Ratings report."
|
||
msgstr "Visão da tela do Kanban no relatório de avaliações dos clientes."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:124
|
||
msgid ""
|
||
"Click on an individual rating to see additional details about the rating "
|
||
"submitted by the customer, including a link to the original ticket."
|
||
msgstr ""
|
||
"Clique em uma avaliação individual para ver detalhes adicionais sobre a "
|
||
"avaliação enviada pelo cliente, incluindo um link para o chamado original."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of the details of an individual customer rating."
|
||
msgstr "Visão dos detalhes de uma avaliação individual de cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:132
|
||
msgid ""
|
||
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
|
||
" option to hide the rating from the customer portal."
|
||
msgstr ""
|
||
"Na página de detalhes da avaliação, selecione a opção :guilabel:`Visível "
|
||
"apenas internamente` para ocultar a avaliação do portal do cliente."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:135
|
||
msgid ""
|
||
"The *Customer Ratings* report is displayed in a kanban view by default, but "
|
||
"can also be displayed in graph, list, or pivot view."
|
||
msgstr ""
|
||
"O relatório *Avaliações dos clientes* por padrão é exibido em uma "
|
||
"visualização Kanban, mas também pode ser exibido em gráfico ou pivô."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:139
|
||
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
|
||
msgstr ":doc:`Avaliações </applications/services/helpdesk/overview/ratings>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:142
|
||
msgid "View and filter options"
|
||
msgstr "Opções de visualização e filtros"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:144
|
||
msgid ""
|
||
"On any Odoo report, the view and filter options vary, depending on what data"
|
||
" is being analyzed, measured, and grouped. See below for additional "
|
||
"information on the available views for the *Helpdesk* reports."
|
||
msgstr ""
|
||
"Em qualquer relatório do Odoo, as opções de visualização e filtro variam, "
|
||
"dependendo dos dados que estão sendo analisados, medidos e agrupados. Veja "
|
||
"abaixo informações adicionais sobre as visualizações disponíveis para os "
|
||
"relatórios da *Central de Ajuda*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:149
|
||
msgid ""
|
||
"Only one measure may be selected at a time for graphs, but pivot tables can "
|
||
"include multiple measures."
|
||
msgstr ""
|
||
"Apenas uma medida pode ser selecionada de cada vez nos gráficos, mas as "
|
||
"tabelas de pivô podem incluir várias medidas."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:153
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:139
|
||
msgid "Pivot view"
|
||
msgstr "Visualização de pivô"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:155
|
||
msgid ""
|
||
"The *pivot* view presents data in an interactive manner. All three "
|
||
"*Helpdesk* reports are available in pivot view."
|
||
msgstr ""
|
||
"A visualização de *pivô* apresenta dados de forma interativa. Todos os três "
|
||
"relatórios da *Central de Ajuda* estão disponíveis na visualização de pivô."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:158
|
||
msgid ""
|
||
"The pivot view can be accessed on any report by selecting the "
|
||
":guilabel:`grid icon` at the top right of the screen."
|
||
msgstr ""
|
||
"A visualização de pivô pode ser acessada em qualquer relatório selecionando "
|
||
"o :guilabel:`ícone de grade` no canto superior direito da tela."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:149
|
||
msgid "View of the SLA status analysis report in Odoo Helpdesk."
|
||
msgstr ""
|
||
"Visão do relatório de análise de status do SLA na Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:165
|
||
msgid ""
|
||
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
|
||
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
|
||
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
|
||
"appropriate option."
|
||
msgstr ""
|
||
"Para adicionar um grupo a uma linha ou coluna na visualização de pivô, "
|
||
"clique no :guilabel:`➕ (sinal de adição)` ao lado de :guilabel:`Total` e "
|
||
"selecione um dos grupos. Para remover um grupo, clique no :guilabel:`➖ "
|
||
"(sinal de subtração)` e desmarque a opção em questão."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:170
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:171
|
||
msgid "Graph view"
|
||
msgstr "Visualização de gráfico"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:172
|
||
msgid ""
|
||
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
|
||
msgstr ""
|
||
"A visão de *gráfico* apresenta dados em um gráfico de *barra*, *linha* ou "
|
||
"*pizza*."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:174
|
||
msgid ""
|
||
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
|
||
" top right of the screen. To switch between the different charts, select the"
|
||
" *related icon* at the top left of the chart, while in graph view."
|
||
msgstr ""
|
||
"Troque para a visualização de gráfico selecionando o :guilabel:`ícone de "
|
||
"gráfico` de linha no canto superior direito da tela. Para alternar entre os "
|
||
"diferentes gráficos, selecione o *ícone relacionado* no canto superior "
|
||
"esquerdo do gráfico, enquanto estiver na visualização de gráfico."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:180
|
||
msgid "Bar chart"
|
||
msgstr "Gráfico de barras"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in bar view."
|
||
msgstr "Visão do relatório de análise de status do SLA em gráfico de barras."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:186
|
||
msgid "Line chart"
|
||
msgstr "Gráfico de linhas"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
|
||
msgid "View of the Customer Ratings report in line view."
|
||
msgstr "Visão do relatório de Avaliações dos clientes em gráfico de linhas."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:192
|
||
msgid "Pie chart"
|
||
msgstr "Gráfico de pizza"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
|
||
msgid "View of the Ticket analysis report in pie chart view."
|
||
msgstr ""
|
||
"Visão do relatório de análise de chamados na visualização de gráfico de "
|
||
"pizza."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:199
|
||
msgid ""
|
||
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
|
||
" This presents two (or more) groups of data on top of each other, instead of"
|
||
" next to each other, making it easier to compare data."
|
||
msgstr ""
|
||
"Tanto o *gráfico de barras* quanto o *gráfico de linha* podem utilizar a "
|
||
"opção de visualização *empilhada*. Isso apresenta dois (ou mais) grupos de "
|
||
"dados um em cima do outro, em vez de ao lado um do outro, facilitando a "
|
||
"comparação de dados."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:204
|
||
msgid "Save and share a favorite search"
|
||
msgstr "Salvar e compartilhar uma pesquisa favorita"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:206
|
||
msgid ""
|
||
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
|
||
"their most commonly used filters without having to reconstruct them every "
|
||
"time they are needed."
|
||
msgstr ""
|
||
"O recurso *Favoritos* encontrado nos relatórios da *Central de Ajuda* "
|
||
"permite aos usuários salvar os filtros frequentemente usados sem precisar "
|
||
"reconstruí-los toda vez que forem necessários."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:209
|
||
msgid ""
|
||
"To create and save new *Favorites* on a report, follow the steps below:"
|
||
msgstr ""
|
||
"Para criar e salvar novos *Favoritos* em um relatório, siga as etapas "
|
||
"abaixo:"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:211
|
||
msgid ""
|
||
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
|
||
" By` and :guilabel:`Measures` options."
|
||
msgstr ""
|
||
"Defina os parâmetros necessários usando as opções :guilabel:`Filtros`, "
|
||
":guilabel:`Agrupar por` e :guilabel:`Medidas`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:213
|
||
msgid "Click :menuselection:`Favorites --> Save current search`."
|
||
msgstr "Clique em :menuselection:`Favoritos --> Salvar pesquisa atual`."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:214
|
||
msgid "Rename the search."
|
||
msgstr "Renomeie a pesquisa."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:215
|
||
msgid ""
|
||
"Select :guilabel:`Use by default` to have these filter settings "
|
||
"automatically displayed when the report is opened. Otherwise, leave it "
|
||
"blank."
|
||
msgstr ""
|
||
"Selecione :guilabel:`Usar por padrão` para que essas configurações de filtro"
|
||
" sejam exibidas automaticamente quando o relatório for aberto. Caso "
|
||
"contrário, deixe em branco."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:217
|
||
msgid ""
|
||
"Select :guilabel:`Share with all users` to make this filter available to all"
|
||
" other database users. If this box is not checked, it will only be available"
|
||
" to the user who creates it."
|
||
msgstr ""
|
||
"Selecione :guilabel:`Compartilhar com todos os usuários` para tornar esse "
|
||
"filtro disponível para todos os outros usuários da base de dados. Se a caixa"
|
||
" de seleção não estiver marcada, o filtro estará disponível apenas para o "
|
||
"usuário que o criou."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:219
|
||
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
|
||
msgstr ""
|
||
"Clique em :guilabel:`Salvar` para guardar a configuração para uso futuro."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
|
||
msgid "View of the save favorites option in Odoo Helpdesk."
|
||
msgstr "VIsão da opção salvar favoritos na Central de Ajuda do Odoo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:226
|
||
msgid ""
|
||
":doc:`Start receiving tickets "
|
||
"</applications/services/helpdesk/overview/receiving_tickets>`"
|
||
msgstr ""
|
||
":doc:`Começar a receber chamados "
|
||
"</applications/services/helpdesk/overview/receiving_tickets>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/reports.rst:227
|
||
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
|
||
msgstr ":doc:`Relatórios do Odoo </applications/general/reporting>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||
msgid "Service level agreements (SLA)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||
msgid ""
|
||
"A *service level agreement* (SLA) defines the level of service a customer "
|
||
"can expect from a supplier. :abbr:`SLAs (Service Level Agreements)` provide "
|
||
"a timeline that tells customers when they can expect results, and keeps the "
|
||
"support team on target."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||
msgid ""
|
||
"The *SLA Policies* feature is enabled by default on newly created *Helpdesk*"
|
||
" teams."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:12
|
||
msgid ""
|
||
"To turn off the feature, or edit the working hours, navigate to "
|
||
":menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams`. Click on"
|
||
" a team to open that team's configuration page."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||
msgid ""
|
||
"From here, scroll to the :guilabel:`Performance` section. To turn off the "
|
||
":abbr:`SLAs (Service Level Agreements)` feature for the team, clear the "
|
||
":guilabel:`SLA Policies` checkbox."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||
msgid "Create a new SLA policy"
|
||
msgstr "Criar uma nova política de SLA"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:25
|
||
msgid ""
|
||
"To create a new policy, go to :menuselection:`Helpdesk app --> Configuration"
|
||
" --> SLA Policies`, and click :guilabel:`New`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:28
|
||
msgid ""
|
||
"Alternatively, go to :menuselection:`Helpdesk app --> Configuration --> "
|
||
"Helpdesk Teams`, and click on a team. Then, click the :guilabel:`SLA "
|
||
"Policies` smart button at the top of the team's settings page, and click "
|
||
":guilabel:`New`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:32
|
||
msgid ""
|
||
"On the blank :abbr:`SLA (Service Level Agreement)` policy form, enter a "
|
||
":guilabel:`Title` and a :guilabel:`Description` for the new policy, and "
|
||
"proceed to fill out the form using the steps below."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:36
|
||
msgid "Define the criteria for an SLA policy"
|
||
msgstr "Definir os critérios de uma política de SLA"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:38
|
||
msgid ""
|
||
"The :guilabel:`Criteria` section is used to identify which tickets this "
|
||
"policy is applied to."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:40
|
||
msgid "Fill out the following fields to adjust the selection criteria:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:43
|
||
msgid ""
|
||
"Unless otherwise indicated, multiple selections can be made for each field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:45
|
||
msgid ""
|
||
":guilabel:`Helpdesk Team`: a policy can only be applied to one team. *This "
|
||
"field is required.*"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:46
|
||
msgid ""
|
||
":guilabel:`Priority`: the priority level for a ticket is identified by "
|
||
"selecting one, two, or three of the :guilabel:`⭐ (star)` icons, representing"
|
||
" the priority level on the Kanban card or on the ticket itself. The "
|
||
":abbr:`SLA (Service Level Agreement)` is **only** applied after the priority"
|
||
" level has been updated on the ticket to match the :abbr:`SLA (Service Level"
|
||
" Agreement)` criteria. If no selection is made in this field, this policy "
|
||
"only applies to tickets marked as `Low Priority`, meaning those with zero "
|
||
":guilabel:`⭐ (star)` icons."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:52
|
||
msgid ""
|
||
":guilabel:`Tags`: tags are used to indicate what the ticket is about. "
|
||
"Multiple tags can be applied to a single ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:54
|
||
msgid ""
|
||
":guilabel:`Customers`: individual contacts or companies may be selected in "
|
||
"this field."
|
||
msgstr ""
|
||
":guilabel:`Clientes`: contatos individuais ou empresas podem ser "
|
||
"selecionados neste campo."
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:55
|
||
msgid ""
|
||
":guilabel:`Sales Order Items`: this field is available only if a team has "
|
||
"the *Timesheets* app enabled. This allows the ticket to link directly to a "
|
||
"specific line on a sales order, which must be indicated on the ticket in the"
|
||
" :guilabel:`Sales Order Items` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:60
|
||
msgid ""
|
||
"A support team needs to address urgent issues for VIP customers within one "
|
||
"business day."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:62
|
||
msgid ""
|
||
"The new policy, titled `8 Hours to close`, is assigned to the `VIP Support` "
|
||
"team. It **only** applies to tickets that are assigned three :guilabel:`⭐ "
|
||
"(star)` icons, which equates to an `Urgent` priority level."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:66
|
||
msgid ""
|
||
"At the same time, the tickets can be related to multiple issues, so the "
|
||
"policy applies to tickets with `Repair`, `Service`, or `Emergency` tags."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid ""
|
||
"View of a new SLA policy record with all the relevant information entered."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:74
|
||
msgid "Establish a target for an SLA policy"
|
||
msgstr "Estabelecer uma meta para uma política de SLA"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:76
|
||
msgid ""
|
||
"A *target* is the stage a ticket needs to reach, and the time allotted to "
|
||
"reach that stage, in order to satisfy the :abbr:`SLA (Service Level "
|
||
"Agreement)` policy. Any stage assigned to a team may be selected for the "
|
||
":guilabel:`Reach Stage` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:80
|
||
msgid ""
|
||
"Time spent in stages selected in the :guilabel:`Excluding Stages` field are "
|
||
"**not** included in the calculation of the :abbr:`SLA (Service Level "
|
||
"Agreement)` deadline."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:84
|
||
msgid ""
|
||
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
|
||
"the working time before a ticket is completed, and would have `Solved` as "
|
||
"the :guilabel:`Reach Stage`. Simultaneously, an :abbr:`SLA (Service Level "
|
||
"Agreement)` titled `2 Days to Start` tracks the working time before work on "
|
||
"a ticket has begun, and would have `In Progress` as the :guilabel:`Reach "
|
||
"Stage`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:90
|
||
msgid "Meet SLA deadlines"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:92
|
||
msgid ""
|
||
"As soon as it is determined that a ticket fits the criteria of an :abbr:`SLA"
|
||
" (Service Level Agreement)` policy, a deadline is calculated. The deadline "
|
||
"is based on the creation date of the ticket, and the targeted working hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:97
|
||
msgid ""
|
||
"The value indicated next to the :guilabel:`Working Hours` field of an "
|
||
":abbr:`SLA (Service Level Agreement)` policy is used to determine the "
|
||
"deadline. By default, this is determined by the value set in the "
|
||
":guilabel:`Company Working Hours` field under :menuselection:`Settings app "
|
||
"--> Employees --> Work Organization`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:102
|
||
msgid ""
|
||
"The deadline is then added to the ticket, as well as a tag indicating the "
|
||
"name of the :abbr:`SLA (Service Level Agreement)` applied."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid ""
|
||
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
|
||
" Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:109
|
||
msgid ""
|
||
"When a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
|
||
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the deadline "
|
||
"disappears from view on the ticket."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:117
|
||
msgid ""
|
||
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
|
||
"Agreement)`, the earliest occurring deadline is displayed on the ticket. "
|
||
"After that deadline has passed, the next deadline is displayed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:121
|
||
msgid ""
|
||
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
|
||
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
|
||
"Agreement)` tag turns red. After the :abbr:`SLA (Service Level Agreement)` "
|
||
"has failed, the red tag stays on the ticket, even after the ticket is moved "
|
||
"to the :guilabel:`Reach Stage`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid ""
|
||
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:131
|
||
msgid "Analyze SLA performance"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:133
|
||
msgid ""
|
||
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
|
||
"(Service Level Agreement)` is fulfilled, as well as the performance of "
|
||
"individual team members. Navigate to the report, and corresponding pivot "
|
||
"table, by going to :menuselection:`Helpdesk app --> Reporting --> SLA Status"
|
||
" Analysis`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:141
|
||
msgid ""
|
||
"By default, the report displays in a :guilabel:`Pivot` view. Any :abbr:`SLA "
|
||
"(Service Level Agreement)` policies in the database with tickets that failed"
|
||
" to fulfill a policy, are in progress, or have satisfied a policy are "
|
||
"listed. By default, they are grouped by team and ticket count."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:149
|
||
msgid ""
|
||
"The pivot view aggregates data, which can be manipulated by adding measures "
|
||
"and filters."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:151
|
||
msgid ""
|
||
"To change the display, or add additional measurements, click the "
|
||
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
|
||
"criteria, and choose from the options available."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:154
|
||
msgid ""
|
||
"Whenever a measurement is picked, a :guilabel:`✔️ (checkmark)` icon appears "
|
||
"in the drop-down menu to indicate that the measurement is included, and a "
|
||
"corresponding new column emerges in the pivot table to show the relevant "
|
||
"calculations."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid "View of the available measures in the SLA status analysis report."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:162
|
||
msgid ""
|
||
"To add a group to a row or column, click the :guilabel:`➕ (plus)` icon next "
|
||
"to the policy name and then select one of the groups. To remove one, click "
|
||
"the :guilabel:`➖ (minus)` icon next to the policy name."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||
msgid ""
|
||
"View of the available group by options in the SLA status analysis report."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:173
|
||
msgid ""
|
||
"The :guilabel:`SLA Status Analysis` report can also be viewed as a "
|
||
":guilabel:`Bar Chart`, :guilabel:`Line Chart`, or :guilabel:`Pie Chart`. "
|
||
"Toggle between these views by first selecting the :guilabel:`Graph` button "
|
||
"at the top-right of the dashboard. Then, select the appropriate chart icon "
|
||
"at the top-left of the graph."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:180
|
||
msgid "Bar Chart"
|
||
msgstr "Gráfico de barras"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:186
|
||
msgid ""
|
||
"A bar chart can deal with larger data sets and compare data across several "
|
||
"categories."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:188
|
||
msgid "Line Chart"
|
||
msgstr "Gráfico de linha"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in line view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:194
|
||
msgid "A line chart can visualize data trends or changes over time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:196
|
||
msgid "Pie Chart"
|
||
msgstr "Gráfico de pizza"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in pie chart view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:202
|
||
msgid "A pie chart compares data among a small number of categories."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:205
|
||
msgid ""
|
||
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` views can be "
|
||
":guilabel:`Stacked` by selecting the :guilabel:`Stacked` icon. This displays"
|
||
" two or more groups on top of each other instead of next to each other, "
|
||
"making it easier to compare data."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||
msgid "View of the SLA status analysis report in bar view, stacked."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:214
|
||
msgid "Cohort view"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:216
|
||
msgid ""
|
||
"The :guilabel:`Cohort` view is used to track the changes in data over a "
|
||
"period of time. To display the :guilabel:`SLA Status Analysis` report in a "
|
||
":guilabel:`Cohort` view, click the :guilabel:`Cohort` button, represented by"
|
||
" :guilabel:`(four cascading horizontal lines)`, in the top-right corner, "
|
||
"next to the other view options."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:225
|
||
msgid "View of the SLA status analysis report in cohort view."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:225
|
||
msgid "The cohort view examines the life cycle of data over time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:228
|
||
msgid ":ref:`Reporting views <reporting/views>`"
|
||
msgstr ":ref:`Visualizações de relatório <reporting/views>`"
|
||
|
||
#: ../../content/applications/services/helpdesk/overview/sla.rst:229
|
||
msgid ""
|
||
":doc:`Allow customers to close their tickets "
|
||
"</applications/services/helpdesk/advanced/close_tickets>`"
|
||
msgstr ""
|
||
":doc:`Permitir que clientes fechem seus chamados "
|
||
"</applications/services/helpdesk/advanced/close_tickets>`"
|
||
|
||
#: ../../content/applications/services/planning.rst:5
|
||
msgid "Planning"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:7
|
||
msgid ""
|
||
"**Odoo Planning** allows you to plan your team's schedule and manage shifts "
|
||
"and resources."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:9
|
||
msgid ""
|
||
"Handling your team's planning comes with specific requirements that may vary"
|
||
" widely depending on your business needs. The following concepts were "
|
||
"introduced in Odoo Planning to meet those needs:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:12
|
||
msgid ""
|
||
"**Shifts** are dispatched to **resources**, which can be either :ref:`human "
|
||
"<planning/employees>` (employees) or :ref:`material <planning/materials>` "
|
||
"(e.g., equipment). The resources are assigned :ref:`roles <planning/roles>`,"
|
||
" which allows for organization of work within the team."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:16
|
||
msgid ""
|
||
"Once the initial configuration is done, :ref:`planning shifts "
|
||
"<planning/shifts>` can be done manually or automated by using the :ref:`Auto"
|
||
" Plan <planning/open-shifts>` feature."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:19
|
||
msgid ""
|
||
"An integration between the Planning and Sales apps allows the linking of "
|
||
"sold services to roles and shifts in Planning. Additionally, integration "
|
||
"with :doc:`Project <project>` allows dedicating shifts, and thus time and "
|
||
"resources, to specific projects."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:24
|
||
msgid "`Odoo tutorials: Planning <https://www.odoo.com/slides/planning-60>`_"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:34
|
||
msgid "Roles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:36
|
||
msgid ""
|
||
"To define the roles your resources perform (e.g., chef, bartender, waiter), "
|
||
"go to :menuselection:`Planning --> Configuration --> Roles`, then click "
|
||
":guilabel:`New`, and fill in the :guilabel:`Name` (e.g., assistant, "
|
||
"receptionist, manager). Then, choose the :guilabel:`Resources` that will "
|
||
"perform this role. Resources can be either :ref:`Employees "
|
||
"<planning/employees>` or :ref:`Materials <planning/materials>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:43
|
||
msgid ""
|
||
"If the Sales app is installed in your database, the :guilabel:`Services` "
|
||
"field appears, allowing you to specify which roles are needed to perform "
|
||
"services so that the shifts are dispatched to the right person."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:46
|
||
msgid ""
|
||
"Roles are taken into account when using the :ref:`Auto Plan feature "
|
||
"<planning/open-shifts>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:49
|
||
msgid "Property fields and roles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:51
|
||
msgid ""
|
||
"**Property fields** allow you to add custom fields to forms across several "
|
||
"Odoo applications. Planning includes the possibility of adding property "
|
||
"fields linked to roles to shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:54
|
||
msgid ""
|
||
"To create a property field, switch to the list view from any schedule. From "
|
||
"there, click :guilabel:`View` on the shift that you wish to edit. If the "
|
||
":guilabel:`Role` field is empty, fill it in with the desired role, then "
|
||
"click the cog icon and select :guilabel:`Add Properties`. :doc:`Configure "
|
||
"<../productivity/knowledge/properties>` the new field according to your "
|
||
"needs."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "Creating a new property field in Planning."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:62
|
||
msgid ""
|
||
"The property field is linked to the role and is included in the shift form "
|
||
"of all shifts performed by this role."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:66
|
||
msgid "Some of the use cases of role property fields include:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:68
|
||
msgid ""
|
||
"**Accreditation**: for roles that require a specific permit (e.g., driving "
|
||
"license)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:69
|
||
msgid ""
|
||
"**Location**: in companies that operate in multiple locations (e.g., shops "
|
||
"or restaurants)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:70
|
||
msgid ""
|
||
"**Language**: in a multi-lingual environment (e.g., consulting company)"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:75
|
||
msgid "Employees"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:77
|
||
msgid "All employees can be included in the planning and assigned shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:79
|
||
msgid ""
|
||
"To adapt the employee's planning settings, go to :menuselection:`Planning "
|
||
"--> Configuration --> Employees`, and choose the employee for whom you want "
|
||
"to edit the settings. Then, go to the :guilabel:`Work Information` tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "Employee profile and the work information tab."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:87
|
||
msgid ""
|
||
"You can do the same from the **Employees** app, which is installed by "
|
||
"default along with Planning."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:90
|
||
msgid ""
|
||
"Two sections of the employee's :guilabel:`Work Information` tab have an "
|
||
"impact on Planning: :guilabel:`Schedule` (namely, the :guilabel:`Working "
|
||
"Hours` field) and :guilabel:`Planning`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:94
|
||
msgid "Working hours"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:96
|
||
msgid ""
|
||
"The :guilabel:`Working Hours` are taken into account when the "
|
||
":guilabel:`Allocated Time` and its percentage is calculated for :ref:`shifts"
|
||
" <planning/templates>`. If the :guilabel:`Working Hours` field is left "
|
||
"blank, the employee is considered to be working flexible hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:100
|
||
msgid ""
|
||
"To create individual :guilabel:`Working Hours`, for example, for employees "
|
||
"working part-time, click :guilabel:`Search more...`, then :guilabel:`New`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:104
|
||
msgid ""
|
||
"The :guilabel:`Working Hours` and the :guilabel:`Allocated Time` in Planning"
|
||
" can impact **Payroll**, if the employee's contract is configured to "
|
||
"generate work entries based on shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:108
|
||
msgid ""
|
||
":ref:`Payroll documentation on working schedules <payroll/working-times>`"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:111
|
||
msgid "Planning roles"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:113
|
||
msgid "Once an employee has one or more :guilabel:`Roles`:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:115
|
||
msgid ""
|
||
"When creating a shift for this employee, only the shift templates from the "
|
||
"roles chosen in this field are displayed."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:117
|
||
msgid ""
|
||
"When a schedule is published, the employee is only notified of open shifts "
|
||
"for the roles that are assigned to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:119
|
||
msgid ""
|
||
"When auto-assigning open shifts or planning sales orders, the employee is "
|
||
"only assigned shifts for the roles assigned to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:122
|
||
msgid "Additionally, when a :guilabel:`Default role` is defined:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:124
|
||
msgid ""
|
||
"When creating a shift for the employee, the default role is automatically "
|
||
"selected."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:125
|
||
msgid ""
|
||
"This role also has precedence over the other roles of the employee when "
|
||
"auto-assigning open shifts or planning sales orders."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:129
|
||
msgid ""
|
||
"If the Planning roles fields are left empty, there are no restrictions in "
|
||
"the shift templates and open shifts shared with the employee. However, it’s "
|
||
"not possible to use the **Auto Plan** feature for employee with no roles."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:136
|
||
msgid "Materials"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:138
|
||
msgid ""
|
||
"**Materials** are resources that can be assigned shifts and working hours "
|
||
"but are not employees. For example, a construction company could use "
|
||
"materials to create shifts for shared machines (e.g., cranes, forklifts)."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:142
|
||
msgid ""
|
||
"Similarly to employees, materials can be assigned roles and working time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:147
|
||
msgid "Shift templates"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:149
|
||
msgid ""
|
||
"To create a shift template, click :guilabel:`New` on any schedule, then fill"
|
||
" in the :ref:`details of the shift <planning/create-shift>`. In order for "
|
||
"the shift to be saved as a template, tick :guilabel:`Save as Template`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "Shift form with the option `save template` ticked."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:156
|
||
msgid ""
|
||
"Alternatively, you can go to :menuselection:`Planning --> Configuration --> "
|
||
"Shift Templates`, then click :guilabel:`New`. Fill in the :guilabel:`Start "
|
||
"Hour` and :guilabel:`Shift Duration`. The shift’s :guilabel:`End Time` is "
|
||
"then calculated based on the :guilabel:`Working Hours`, taking into account "
|
||
"working time as well as breaks."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:162
|
||
msgid ""
|
||
"The employee's working hours are Monday to Friday, 8 am to 5 pm, with a "
|
||
"break between 12 and 1 pm."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:165
|
||
msgid ""
|
||
"Creating a shift template with a start hour of 9 am and a duration of 8 "
|
||
"hours will result in the end hour being 5 pm, based on the working hours and"
|
||
" the 1-hour break."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:167
|
||
msgid ""
|
||
"Creating a shift template with a start hour of 10 am and a duration of 10 "
|
||
"hours will result in the end hour of 10 am the following day, as the company"
|
||
" is closed at 5 pm according to the working hours."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:171
|
||
msgid "Additionally, for each shift template, you can also configure:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:173
|
||
msgid ":guilabel:`Role`: to link the shift to this specific role."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:174
|
||
msgid ""
|
||
":guilabel:`Project`: to keep track of shifts that are dedicated to work on a"
|
||
" project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:179
|
||
msgid "Planning shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:181
|
||
msgid ""
|
||
"On opening the Planning app, the users see their own schedule. Users with "
|
||
"admin roles can also see :guilabel:`Schedule by Resource`, :guilabel:`Role`,"
|
||
" :guilabel:`Project`, or :guilabel:`Sales Order`, as well as reporting and "
|
||
"configuration menus."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:186
|
||
msgid ""
|
||
"The schedule is displayed in the Gantt view, which allows you to edit (with "
|
||
"a drag and drop), resize, split, and duplicate shifts without having to open"
|
||
" them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst-1
|
||
msgid "A schedule displaying various visual elements."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:192
|
||
msgid "The following visual elements are used on the shifts in the schedules:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:194
|
||
msgid "**Full color**: shifts that are planned and published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:195
|
||
msgid ""
|
||
"**Diagonal stripes**: shifts that are planned but have yet to be published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:196
|
||
msgid "**Grayed-out background**: employees that are on time off."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:197
|
||
msgid ""
|
||
"**Progress bar**: currently ongoing shifts with timesheets linked to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:198
|
||
msgid ""
|
||
"**Grayed-out shift**: when copying shifts, the copied shifts are shown in "
|
||
"full color, whereas previously existing shifts are temporarily greyed out. "
|
||
"The color changes back to full color or diagonal stripes on the next refresh"
|
||
" of the page or by removing the filter."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:205
|
||
msgid "Create a shift"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:207
|
||
msgid ""
|
||
"To create a shift, go to any schedule, then click :guilabel:`New`. In the "
|
||
"pop-up window that opens, fill in the following details:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:210
|
||
msgid ""
|
||
"**Templates**: If there is one or more templates existing in your database, "
|
||
"they are displayed in the upper section of the pop-up window. Once selected,"
|
||
" a template prefills the shift form accordingly."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:213
|
||
msgid ""
|
||
":guilabel:`Resource`: Resources can be both employees or materials. If this "
|
||
"field is left empty, the shift is considered an :ref:`open shift "
|
||
"<planning/open-shifts>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:215
|
||
msgid ""
|
||
":guilabel:`Role`: Select the role that the resource assigned will be "
|
||
"performing. This field is used when :ref:`auto-planning <planning/open-"
|
||
"shifts>` shifts. Once you select a role, the shift templates associated with"
|
||
" it are displayed in the upper section of the pop-up window."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:218
|
||
msgid ""
|
||
":guilabel:`Project`: If the Project app is installed in your database, this "
|
||
"field allows you to link the project to the shift is available, allowing you"
|
||
" to plan and track shifts dedicated to work on the selected project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:221
|
||
msgid ""
|
||
":guilabel:`Sales Order Item`: If the Sales app is installed in your "
|
||
"database, this field allows you to link a sales order to the shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:223
|
||
msgid ""
|
||
":guilabel:`Repeat`: Tick the checkbox and configure the :guilabel:`Repeat "
|
||
"Every` field according to your needs. The following rules apply to recurring"
|
||
" shifts:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:226
|
||
msgid ""
|
||
"All fields (e.g., :guilabel:`Resource`, :guilabel:`Role`, "
|
||
":guilabel:`Project`) are copied from the original shift except for the date,"
|
||
" which is adjusted according to the :guilabel:`Repeat Every` field."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:229
|
||
msgid "Recurrences are planned but not published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:230
|
||
msgid ""
|
||
"By default, planned shifts are created six months in advance, after which "
|
||
"they are created gradually. To change the time frame, :ref:`activate the "
|
||
"Developer mode <developer-mode>`, then go to :menuselection:`Planning --> "
|
||
"Configuration --> Settings` and edit the :guilabel:`Recurring Shifts`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:235
|
||
msgid ""
|
||
":guilabel:`Save as Template`: When this option is ticked, a shift template "
|
||
"is created with the same :guilabel:`Start and End hours`, "
|
||
":guilabel:`Allocated time`, :guilabel:`Role`, and :guilabel:`Project`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:238
|
||
msgid ""
|
||
":guilabel:`Additional note sent to the employee`: Click on the field to add "
|
||
"a note."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:239
|
||
msgid ""
|
||
":guilabel:`Date`: Choose the date and time of your shift. This is the only "
|
||
"mandatory field when creating a shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:241
|
||
msgid ""
|
||
":guilabel:`Allocated time`: Is calculated based on the date and the "
|
||
"employee’s :guilabel:`Working Schedule`. See more in :ref:`Shift Templates "
|
||
"<planning/templates>`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:244
|
||
msgid ""
|
||
"Click :guilabel:`Publish & Save` to confirm the shift and send the assigned "
|
||
"employee their schedule by email."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:248
|
||
msgid ""
|
||
"The draft is visible on the admin planning view and can be identified by "
|
||
"diagonal lines. The employee is only notified of the shift once it's "
|
||
"published."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:251
|
||
msgid ""
|
||
"Two kinds of notifications are sent to the employees depending on their "
|
||
"account configuration:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:253
|
||
msgid ""
|
||
"Employees without user accounts are redirected to a dedicated **Planning "
|
||
"portal**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:254
|
||
msgid ""
|
||
"Employees with a user account are redirected to the :guilabel:`My Planning` "
|
||
"view in the backend view of Odoo."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:260
|
||
msgid "Open shifts and auto planning"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:262
|
||
msgid ""
|
||
"The :guilabel:`Auto Plan` button allows you to assign **Open shifts** "
|
||
"(shifts with no resource assigned) and create and assign shifts linked to "
|
||
"sales orders or project."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:265
|
||
msgid "The following features have an impact on auto planning:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:267
|
||
msgid ""
|
||
"**Roles**: Open shifts are only assigned to resources (employees or "
|
||
"materials) that have the corresponding role assigned. It is not possible to "
|
||
"use the :guilabel:`Auto Plan` feature for employee with no roles."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:270
|
||
msgid ""
|
||
"**Default roles**: The default role assigned to a resource is given priority"
|
||
" over the other roles they have assigned to them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:272
|
||
msgid ""
|
||
"**Conflicts**: Employees or materials cannot be assigned multiple shifts at "
|
||
"the same time."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:273
|
||
msgid ""
|
||
"**Time off**: The employees’ time off is taken into account, as well as "
|
||
"public holidays."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:274
|
||
msgid ""
|
||
"**Company working hours**: Are taken into account when assigning shifts to "
|
||
"employees or materials."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:275
|
||
msgid ""
|
||
"**Contracts**: Employees without an active contract cannot be assigned "
|
||
"shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:277
|
||
msgid ""
|
||
"Click :guilabel:`Publish` to confirm the schedule and notify the employees "
|
||
"of their planning."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:282
|
||
msgid "Switching shifts and unassignment"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:284
|
||
msgid ""
|
||
"Two features are available to allow employees to make changes to their "
|
||
"schedule: **switching shifts** and **unassignment**."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:288
|
||
msgid ""
|
||
"These features are mutually exclusive. Switching shifts is possible by "
|
||
"default and cannot be disabled. However, once the **Allow unassignment** "
|
||
"feature is enabled, it replaces the option to switch shifts."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:293
|
||
msgid "Switching shifts"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:295
|
||
msgid ""
|
||
"Once shifts are planned and published, employees receive an email "
|
||
"notification. If an employee wishes to switch a shift, they can click the "
|
||
"unwanted shift and click :guilabel:`Ask to switch`."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:298
|
||
msgid ""
|
||
"The shift remains assigned to the original employee, but in the schedule, a "
|
||
"notification informing that the assigned employee would like to switch "
|
||
"shifts is visible on the shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:301
|
||
msgid ""
|
||
"The shift is then displayed to other employees who share the same role, and "
|
||
"if they wish to assign it to themselves, they can click the :guilabel:`I "
|
||
"take it` button."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:305
|
||
#: ../../content/applications/services/planning.rst:323
|
||
msgid "The following rules apply:"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:307
|
||
msgid ""
|
||
"Only the shifts matching the employee's roles are displayed as available to "
|
||
"them."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:308
|
||
#: ../../content/applications/services/planning.rst:326
|
||
msgid "Switching shifts is only available for shifts that are in the future."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:311
|
||
msgid "Unassignment"
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:313
|
||
msgid ""
|
||
"To allow employees to unassign themselves from shifts, go to "
|
||
":menuselection:`Planning --> Configuration --> Settings`, then tick the "
|
||
"checkbox :guilabel:`Allow Unassignment`. Then, specify the maximum number of"
|
||
" days that the employees can unassign themselves before the shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:318
|
||
msgid ""
|
||
"Once shifts are planned and published, employees receive an email "
|
||
"notification. If shift unassignment is allowed, the employees can click the "
|
||
":guilabel:`I am unavailable` button, and the shift reverts to an open shift."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/planning.rst:325
|
||
msgid ""
|
||
"Only the shifts matching the employee's roles are displayed in their "
|
||
"schedule."
|
||
msgstr ""
|
||
|
||
#: ../../content/applications/services/project.rst:8
|
||
msgid "Project"
|
||
msgstr "Projeto"
|
||
|
||
#: ../../content/applications/services/project.rst:10
|
||
msgid ""
|
||
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
|
||
"assign activities to coworkers, and keep track of each project's "
|
||
"profitability."
|
||
msgstr ""
|
||
"O app Projeto do Odoo é uma ferramenta para gerenciar seus projetos em "
|
||
"andamento. Agende tarefas, atribua atividades aos colegas de trabalho e "
|
||
"acompanhe a lucratividade de cada projeto."
|
||
|
||
#: ../../content/applications/services/project.rst:14
|
||
#: ../../content/applications/services/timesheets.rst:11
|
||
msgid ""
|
||
"`Odoo Tutorials: Project and Timesheets "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
msgstr ""
|
||
"Tutoriais do Odoo: Projeto e Planilhas de horas "
|
||
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:3
|
||
msgid "Project management"
|
||
msgstr "Gerenciamento de projeto"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:5
|
||
msgid ""
|
||
"Odoo Project uses the **Kanban** project management system. This means all "
|
||
"projects are broken down into tasks, which are categorized on a whiteboard "
|
||
"according to what production phase they are in."
|
||
msgstr ""
|
||
"O app Projeto do Odoo utiliza o sistema de gestão de projetos **Kanban**. "
|
||
"Isso significa que todos os projetos são divididos em tarefas, que são "
|
||
"categorizadas em um quadro-branco de acordo com a fase de produção em que "
|
||
"estão."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:8
|
||
msgid "Did you know?"
|
||
msgstr "Você sabia?"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:10
|
||
msgid ""
|
||
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
|
||
"management method."
|
||
msgstr ""
|
||
"A palavra **Kanban** vem do japonês e se refere ao método de gestão por "
|
||
"\"quadro visual\"."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:13
|
||
msgid ""
|
||
"`Odoo Tutorials: Kanban Project Management "
|
||
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
|
||
msgstr ""
|
||
"`Tutoriais do Odoo: Gestão de projetos Kanban "
|
||
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:19
|
||
msgid ""
|
||
"Open the **Project** app and click :guilabel:`Create` to start a new "
|
||
"project. Enter a :guilabel:`Name` for your project and click "
|
||
":guilabel:`Create Project`."
|
||
msgstr ""
|
||
"Abra o aplicativo **Projeto** e clique em :guilabel:`Criar` para começar um "
|
||
"novo projeto. Insira um :guilabel:`Nome` para o seu projeto e clique em "
|
||
":guilabel:`Criar projeto`."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:22
|
||
msgid ""
|
||
"You can customize your existing **projects** from the dashboard by clicking "
|
||
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
|
||
msgstr ""
|
||
"Você pode personalizar seus **projetos** existentes no painel, clicando no "
|
||
"botão de alternância do menu suspenso (:guilabel:`⋮`) no **cartão** do seu "
|
||
"projeto."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst-1
|
||
msgid "Project card"
|
||
msgstr "Cartão do projeto"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:29
|
||
msgid "This enables a new menu divided into four parts:"
|
||
msgstr "Isso habilita um novo menu dividido em quatro partes:"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:31
|
||
msgid ""
|
||
":guilabel:`View`: see an overview of your project's components, such as its "
|
||
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
|
||
"Depending on which apps you have activated, more options may be available, "
|
||
"such as :guilabel:`Documents`. All uploaded files can be found under this "
|
||
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
|
||
msgstr ""
|
||
":guilabel:`Visualizar`: obtenha uma visão geral dos componentes do seu "
|
||
"projeto, como suas :guilabel:`Tarefas`, :guilabel:`Marcos` e "
|
||
":guilabel:`Atualizações do projeto`. Dependendo dos aplicativos que você "
|
||
"ativou, mais opções podem estar disponíveis, como :guilabel:`Documentos`. "
|
||
"Todos os arquivos enviados podem ser encontrados neste menu, bem como no "
|
||
"aplicativo **Documentos**, em :guilabel:`Projetos`;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:35
|
||
msgid ""
|
||
":guilabel:`Reporting`: analyze your project's progress and profitability "
|
||
"through graphics and statistics;"
|
||
msgstr ""
|
||
":guilabel:`Relatório`: analise o progresso e a rentabilidade do seu projeto "
|
||
"através de gráficos e estatísticas;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:37
|
||
msgid ""
|
||
"**Color**: make a line of color appear on the left side of the card so that "
|
||
"your project is more recognizable;"
|
||
msgstr ""
|
||
"**Cor**: insira uma linha colorida no lado esquerdo do cartão para facilitar"
|
||
" o reconhecimento do seu projeto;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:39
|
||
msgid ":guilabel:`Settings`: you can change the following:"
|
||
msgstr ":guilabel:`Definições`: você pode alterar o seguinte:"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:41
|
||
msgid "the :guilabel:`Name` of the project;"
|
||
msgstr "o :guilabel:`Nome` do projeto;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:42
|
||
msgid "the :guilabel:`Name of the tasks` found under that project;"
|
||
msgstr "o :guilabel:`Nome das tarefas` que se encontram nesse projeto;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:43
|
||
msgid "the :guilabel:`Customer` for whom the project is intended;"
|
||
msgstr "o :guilabel:`Cliente` a quem o projeto é destinado;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:44
|
||
msgid "the :guilabel:`Tags` used for filtering;"
|
||
msgstr "os :guilabel:`Marcadores` usados para filtragem;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:45
|
||
msgid "the :guilabel:`Company` responsible for the project;"
|
||
msgstr "a :guilabel:`Empresa` responsável pelo projeto;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:46
|
||
msgid "the employee designated as :guilabel:`Project Manager`;"
|
||
msgstr "o funcionário designado como :guilabel:`Gerente de projeto`;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:47
|
||
msgid "the :guilabel:`Planned Date` of the project;"
|
||
msgstr "a :guilabel:`Data planejada` do projeto;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:48
|
||
msgid "the total :guilabel:`Allocated Hours` for that project."
|
||
msgstr "o total de :guilabel:`Horas alocadas` para aquele projeto."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:50
|
||
msgid ""
|
||
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
|
||
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
|
||
msgstr ""
|
||
"Além disso, você pode marcar o projeto como :guilabel:`Favorito`, o que "
|
||
"possibilita encontrá-lo com o filtro :guilabel:`Meus favoritos` na "
|
||
"visualização Kanban;"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst-1
|
||
msgid "Project settings"
|
||
msgstr "Definições do projeto"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:58
|
||
msgid ""
|
||
"`Odoo Tutorials: Customize projects "
|
||
"<https://www.odoo.com/slides/slide/customize-projects-3615?fullscreen=1>`_"
|
||
msgstr ""
|
||
"`Tutoriais do Odoo: Personalizar projetos "
|
||
"<https://www.odoo.com/slides/slide/customize-projects-3615?fullscreen=1>`_"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:61
|
||
msgid ""
|
||
"Further settings are available under the :guilabel:`Settings` tab. Most of "
|
||
"them are *only* available depending on the activated apps."
|
||
msgstr ""
|
||
"Mais configurações estão disponíveis na aba :guilabel:`Definições`. A "
|
||
"maioria delas *só* está disponível de acordo com os aplicativos ativados."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:65
|
||
msgid "Scheduling activities"
|
||
msgstr "Agendar atividades"
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:67
|
||
msgid ""
|
||
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
|
||
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
|
||
"opens a list with already scheduled activities and allows planning **new** "
|
||
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
|
||
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
|
||
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
|
||
"According to the :guilabel:`Activity Type`, you may have **additional "
|
||
"options** available."
|
||
msgstr ""
|
||
"Você pode agendar **atividades** (ex.: :guilabel:`Ligação`, "
|
||
":guilabel:`Reunião`, etc.) por projeto clicando no ícone de **relógio**. "
|
||
"Fazer isso abre uma lista com atividades já agendadas e permite planejar "
|
||
"**novas** atividades clicando em :guilabel:`+ Agendar uma atividade`. Na "
|
||
"janela pop-up, selecione o :guilabel:`Tipo de atividade`, insira um "
|
||
":guilabel:`Resumo` e um :guilabel:`Prazo final` para essa atividade e "
|
||
"atribua-a a um funcionário. De acordo com o :guilabel:`Tipo de atividade`, "
|
||
"pode haver **opções adicionais** disponíveis."
|
||
|
||
#: ../../content/applications/services/project/project_management.rst:75
|
||
msgid ""
|
||
"If an activity is **already** scheduled, the icon may change to a **phone**,"
|
||
" **group of people**, or other."
|
||
msgstr ""
|
||
"Se uma atividade **já** estiver agendada, o ícone pode mudar para um "
|
||
"**telefone**, um **grupo de pessoas**, entre outros."
|
||
|
||
#: ../../content/applications/services/project/tasks.rst:5
|
||
msgid "Tasks"
|
||
msgstr "Tarefas"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:3
|
||
msgid "Create Project's Tasks from an Email Alias"
|
||
msgstr "Criar tarefas em projetos a partir de um alias de e-mail"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:5
|
||
msgid ""
|
||
"When you already have an email address that customers know from the top of "
|
||
"their heads, changing it is the last thing you want to do. Instead, link "
|
||
"that address to your project and transform those conversations into "
|
||
"structured work. It automatically creates a task in the first stage of a "
|
||
"project."
|
||
msgstr ""
|
||
"Se você já tem um endereço de e-mail que os clientes sabem de cor, mudá-lo é"
|
||
" a última coisa que você quer fazer. Em vez disso, vincule esse endereço ao "
|
||
"seu projeto e transforme essas conversas em trabalho estruturado. Isso cria "
|
||
"automaticamente uma tarefa na primeira etapa de um projeto."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:11
|
||
msgid "Set up an incoming email server"
|
||
msgstr "Configurar um servidor para e-mails recebidos"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:14
|
||
msgid ""
|
||
"On the *Settings* application, enable *External Email Servers* and define "
|
||
"the incoming email alias you would like to use."
|
||
msgstr ""
|
||
"No aplicativo *Definições*, habilite *Servidores de e-mail externos* e "
|
||
"defina o alias de recebimento de e-mail que você gostaria de usar."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:15
|
||
msgid ""
|
||
"**For more information**: "
|
||
":doc:`/applications/general/email_communication/email_servers`"
|
||
msgstr ""
|
||
"**Para mais informações**: "
|
||
":doc:`/applications/general/email_communication/email_servers`"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:18
|
||
msgid "Configure the email alias in your project"
|
||
msgstr "Configurar o alias de e-mail no seu projeto"
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:22
|
||
msgid ""
|
||
"Now that you have the incoming email server set up, go to "
|
||
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
|
||
"*Emails* tab, define the wanted email alias and choose the policy to receive"
|
||
" a message."
|
||
msgstr ""
|
||
"Agora que você tem o servidor para e-mail recebidos configurado, vá para "
|
||
":menuselection:`Projeto --> Configuração --> Projetos --> Editar`. Na aba "
|
||
"*E-mails*, defina o alias do e-mail desejado e escolha a política para "
|
||
"receber uma mensagem."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:23
|
||
msgid "In addition, you can now directly set it when creating a new project."
|
||
msgstr ""
|
||
"Além disso, agora você pode defini-lo diretamente ao criar um novo projeto."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst-1
|
||
msgid ""
|
||
"In the settings of your project, define the emails alias under the tab email"
|
||
" in Odoo Project"
|
||
msgstr ""
|
||
"Nas configurações do seu projeto, defina o alias de e-mail na aba de e-mail "
|
||
"do app Projeto do Odoo."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:30
|
||
msgid ""
|
||
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
|
||
"followers of the task."
|
||
msgstr ""
|
||
"Todos os destinatários do e-mail (Para/Cc/Bcc) são automaticamente "
|
||
"adicionados como seguidores da tarefa."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst:32
|
||
msgid "The email can be seen under the name of your project on the dashboard."
|
||
msgstr ""
|
||
"O e-mail pode ser visto pelo nome do seu projeto no painel de controle."
|
||
|
||
#: ../../content/applications/services/project/tasks/email_alias.rst-1
|
||
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
|
||
msgstr ""
|
||
"Visão do alias de e-mail escolhido na visualização do painel do app Projeto "
|
||
"do Odoo"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:3
|
||
msgid "Recurring tasks"
|
||
msgstr "Tarefas recorrentes"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:5
|
||
msgid ""
|
||
"When handling a project, the same task often needs to be performed several "
|
||
"times: for example, weekly meetings or status reports. The **recurring "
|
||
"tasks** feature allows you to automate the creation of those tasks."
|
||
msgstr ""
|
||
"Ao lidar com um projeto, é comum que a mesma tarefa precise ser realizada "
|
||
"várias vezes: por exemplo, reuniões semanais ou relatórios de status. O "
|
||
"recurso de **tarefas recorrentes** permite automatizar a criação dessas "
|
||
"tarefas."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:10
|
||
msgid ""
|
||
"`Odoo Tutorials: Recurring tasks "
|
||
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
|
||
msgstr ""
|
||
"`Tutoriais do Odoo: Tarefas recorrentes "
|
||
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:15
|
||
msgid ""
|
||
"To enable recurring tasks, go to :menuselection:`Project --> Configuration "
|
||
"--> Settings`, then activate :guilabel:`Recurring Tasks`, and press "
|
||
":guilabel:`Save`."
|
||
msgstr ""
|
||
"Para habilitar tarefas recorrentes, vá para :menuselection:`Projeto --> "
|
||
"Configuração --> Configurações`, em seguida, ative :guilabel:`Tarefas "
|
||
"recorrentes` e pressione :guilabel:`Salvar`."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:18
|
||
msgid ""
|
||
"Recurring tasks are now activated on all existing projects. The feature can "
|
||
"be deactivated on an individual project by clicking the drop-down menu "
|
||
"button :guilabel:`⋮` next to the project name, then going to "
|
||
":menuselection:`Settings --> Settings --> Task Management` and disabling "
|
||
":guilabel:`Recurring Tasks`."
|
||
msgstr ""
|
||
"Agora, tarefas recorrentes estão ativadas em todos os projetos existentes. A"
|
||
" funcionalidade pode ser desativada individualmente nos projetos clicando no"
|
||
" botão :guilabel:`⋮` de menu suspenso, ao lado do nome do projeto, e, em "
|
||
"seguida, indo para :menuselection:`Definições --> Definições --> "
|
||
"Gerenciamento de tarefas` e desativando :guilabel:`Tarefas recorrentes`."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:24
|
||
msgid "Set up task recurrence"
|
||
msgstr "Configurar a recorrência de tarefas"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:26
|
||
msgid ""
|
||
"In an existing task, press the :guilabel:`Recurrent` button next to the "
|
||
":guilabel:`Planned date`. Then, configure :guilabel:`Repeat Every` field "
|
||
"according to your needs."
|
||
msgstr ""
|
||
"Em uma tarefa existente, pressione o botão :guilabel:`Recorrente` ao lado de"
|
||
" :guilabel:`Data planejada`. Em seguida, configure o campo "
|
||
":guilabel:`Repetir a cada` de acordo com suas necessidades."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:29
|
||
msgid ""
|
||
"A new task in recurrence will be created once either of this conditions is "
|
||
"met: - Previous task in recurrence has been closed. - On the day of the "
|
||
"planned recurrence."
|
||
msgstr ""
|
||
"Uma nova tarefa em recorrência será criada quando uma das seguintes "
|
||
"condições for atendida: – A tarefa anterior em recorrência foi encerrada. – "
|
||
"No dia da recorrência planejada."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:33
|
||
msgid ""
|
||
"The new task is created on your project dashboard with the following "
|
||
"configuration:"
|
||
msgstr ""
|
||
"A nova tarefa é criada no painel do seu projeto com a seguinte configuração:"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:35
|
||
msgid ""
|
||
":guilabel:`Stage`: first stage of the project dashboard (:guilabel:`New` or "
|
||
"equivalent);"
|
||
msgstr ""
|
||
":guilabel:`Estágio`: o primeiro estágio do painel do projeto "
|
||
"(:guilabel:`Novo` ou equivalente);"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:36
|
||
msgid ""
|
||
":guilabel:`Name`, :guilabel:`Description`, :guilabel:`Project`, "
|
||
":guilabel:`Assignees`, :guilabel:`Customer`, :guilabel:`Tags`: copied from "
|
||
"the original task;"
|
||
msgstr ""
|
||
":guilabel:`Nome`, :guilabel:`Descrição`, :guilabel:`Projeto`, "
|
||
":guilabel:`Responsáveis`, :guilabel:`Cliente`, :guilabel:`Marcadores`: "
|
||
"copiados da tarefa original;"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:38
|
||
msgid ""
|
||
":guilabel:`Milestones`, :guilabel:`Deadline`, :guilabel:`Timesheets`, "
|
||
":guilabel:`Chatter`, :guilabel:`Activities`, :guilabel:`Subtasks`: those "
|
||
"fields are not copied;"
|
||
msgstr ""
|
||
":guilabel:`Marcos`, :guilabel:`Prazo`, :guilabel:`Planilha de horas`, "
|
||
":guilabel:`Chatter`, :guilabel:`Atividades`, :guilabel:`Subtarefas`: esses "
|
||
"campos não são copiados;"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:41
|
||
msgid ""
|
||
"A **smart button** on the task displays the total number of existing "
|
||
"recurrences."
|
||
msgstr ""
|
||
"O número total de recorrências existentes é exibido na tarefa por um **botão"
|
||
" inteligente**."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:44
|
||
msgid "Edit or stop task recurrence"
|
||
msgstr "Editar ou interromper a recorrência da tarefa"
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:46
|
||
msgid ""
|
||
"**To edit** the recurrence, open the last task in recurrence. Any changes "
|
||
"made on the task will be applied to the tasks that will be created in the "
|
||
"future."
|
||
msgstr ""
|
||
"**Para editar** a recorrência, abra a última tarefa em recorrência. "
|
||
"Alterações feitas na tarefa serão aplicadas às tarefas criadas no futuro."
|
||
|
||
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:49
|
||
msgid ""
|
||
"**To stop** the recurrence, open the last task in recurrence and press the "
|
||
":guilabel:`Recurrent` button next to the :guilabel:`Planned date`."
|
||
msgstr ""
|
||
"**Para interromper** a recorrência, abra a última tarefa na recorrência e "
|
||
"pressione o botão :guilabel:`Recorrente` ao lado de :guilabel:`Data "
|
||
"planejada`."
|
||
|
||
#: ../../content/applications/services/timesheets.rst:8
|
||
msgid "Timesheets"
|
||
msgstr "Planilhas de horas"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:3
|
||
msgid "Create Timesheets upon Time Off Validation"
|
||
msgstr "Criar planilhas de horas após a validação de folgas"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:5
|
||
msgid ""
|
||
"Odoo automatically timesheets on project/tasks upon time off requests. This "
|
||
"allows for better overall control over the validation of timesheets, as it "
|
||
"does not leave place for forgetfulness and questions after hours that have "
|
||
"not been timesheeted by the employee."
|
||
msgstr ""
|
||
"O Odoo automaticamente registra solicitações de folga em planilhas de horas "
|
||
"de projetos/tarefas. Isto possibilita melhor controle geral da validação de "
|
||
"planilhas de horas, pois evita esquecimento e questiona horas extras que não"
|
||
" tenham sido registradas pelo funcionário."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:9
|
||
msgid ""
|
||
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
|
||
" change the *Project* and *Task* set by default, if you like."
|
||
msgstr ""
|
||
"Ative o modo :ref:`modo de desenvolvedor<developer-mode>`, vá para "
|
||
"*Planilhas de horas*, e altere o *Projeto* e a *Tarefa* definidos por "
|
||
"padrão, se preferir</developer-mode>."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid ""
|
||
"View of Timesheets setting enabling the feature record time off in Odoo "
|
||
"Timesheets"
|
||
msgstr ""
|
||
"Visão da definição de Planilhas de horas que habilita o recurso de registro "
|
||
"de folgas no app Planilha de horas do Odoo"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:16
|
||
msgid ""
|
||
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
|
||
" or create the needed type, and decide if you would like the requests to be "
|
||
"validated or not."
|
||
msgstr ""
|
||
"Vá para :menuselection:`Folga --> Configuração --> Tipos de folga'. "
|
||
"Selecione ou crie o tipo necessário e decida se quer ou não que as "
|
||
"solicitações sejam validadas."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid ""
|
||
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
|
||
"Odoo Time Off"
|
||
msgstr ""
|
||
"Visão de um formulário de tipos de folga, com destaque para a seção da planilha de horas e solicitações de folga no\n"
|
||
"app Folga do Odoo"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:26
|
||
msgid ""
|
||
"Now, once the employee has requested his time off and the request has been "
|
||
"validated (or not, depending on the setting chosen), the time is "
|
||
"automatically allocated on *Timesheets*, under the respective project and "
|
||
"task."
|
||
msgstr ""
|
||
"Após o funcionário solicitar folga e a solicitação ser validada (ou não, "
|
||
"dependendo da configuração escolhida), o tempo é automaticamente alocado em "
|
||
"*Planilhas de horas*, sob o respectivo projeto e tarefa."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:27
|
||
msgid ""
|
||
"On the example below, the user requested *Paid Time off* from July 13th to "
|
||
"15th."
|
||
msgstr ""
|
||
"No exemplo abaixo, o usuário solicitou *Folgas pagas* de 13 a 15 de julho."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid "View of the time off request form in Odoo Time Off"
|
||
msgstr "Visão da solicitação de folgas no app Folga do Odoo"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:33
|
||
msgid ""
|
||
"Considering that validation is not required, the requested time off is "
|
||
"automatically displayed in *Timesheets*. If validation is necessary, the "
|
||
"time is automatically allocated after the responsible person for validating "
|
||
"does it so."
|
||
msgstr ""
|
||
"Considerando que a validação não é necessária, a folga solicitada é "
|
||
"automaticamente exibida em *Planilhas de horas*. Se a validação for "
|
||
"necessária, o tempo é automaticamente alocado depois que o responsável "
|
||
"realiza a validação."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid ""
|
||
"Video of timesheets emphasizing the requested time off from the employee in "
|
||
"Odoo Timesheets"
|
||
msgstr ""
|
||
"Vídeo de planilhas de horas, com destaque para a folga solicitada pelo "
|
||
"funcionário no app Planilhas de horas do Odoo"
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst:41
|
||
msgid ""
|
||
"Click on the magnifying glass, hovering over the concerned cell, to access "
|
||
"all the aggregated data on that cell (day), and see details regarding the "
|
||
"project/task."
|
||
msgstr ""
|
||
"Clique na lupa passando o mouse sobre a célula em questão para acessar todos"
|
||
" os dados agregados naquela célula (dia), e veja detalhes do projeto/tarefa."
|
||
|
||
#: ../../content/applications/services/timesheets/overview/time_off.rst-1
|
||
msgid "View of the details of a project/task in Odoo Timeheets"
|
||
msgstr "Visão dos detalhes de um projeto/tarefa na Planilha de horas do Odoo"
|