documentation/locale/zh_CN/LC_MESSAGES/services.po

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# Copyright (C) Odoo S.A.
# This file is distributed under the same license as the Odoo package.
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
# 
# Translators:
# Mandy Choy <mnc@odoo.com>, 2023
# diaojiaolou <124412206@qq.com>, 2023
# Datasource International <Hennessy@datasourcegroup.com>, 2023
# Wil Odoo, 2023
# 何彬 <vnsoft.he@gmail.com>, 2023
# 山西清水欧度(QQ:54773801) <54773801@qq.com>, 2023
# 稀饭~~ <wangwhai@qq.com>, 2023
# Chloe Wang, 2024
# 
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 17.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-12-21 13:43+0000\n"
"PO-Revision-Date: 2023-11-08 08:57+0000\n"
"Last-Translator: Chloe Wang, 2024\n"
"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"
"Language: zh_CN\n"
"Plural-Forms: nplurals=1; plural=0;\n"

#: ../../content/applications/services.rst:5
msgid "Services"
msgstr "服务"

#: ../../content/applications/services/field_service.rst:8
msgid "Field Service"
msgstr "现场服务"

#: ../../content/applications/services/field_service.rst:11
msgid ""
"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
"service-49>`_"
msgstr "`Odoo教程：现场服务 <https://www.odoo.com/slides/field-service-49>`_"

#: ../../content/applications/services/field_service/default_warehouse.rst:3
msgid "User default warehouse"
msgstr "用户默认仓库"

#: ../../content/applications/services/field_service/default_warehouse.rst:5
msgid ""
"Setting up a **default warehouse** can be useful for field technicians who "
"keep a supply in their van or those who always resupply from the same "
"warehouse. It also allows field workers to switch between warehouses from "
"their profiles."
msgstr "设置**默认仓库**对于在货车上保持补给的现场技术人员或经常从同一仓库补给的技术人员非常有用。它还允许外勤人员在其配置文件中切换仓库。"

#: ../../content/applications/services/field_service/default_warehouse.rst:9
msgid ""
"Products in sales orders created during field interventions are always "
"pulled from the default warehouse, keeping the inventory accurate."
msgstr "现场干预期间创建的销售订单中的产品始终从默认仓库中调取，以保持库存准确。"

#: ../../content/applications/services/field_service/default_warehouse.rst:13
msgid ":doc:`../../inventory_and_mrp/inventory`"
msgstr ":doc:`../../inventory_and_mrp/inventory`"

#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/project/project_management.rst:17
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:13
msgid "Configuration"
msgstr "配置"

#: ../../content/applications/services/field_service/default_warehouse.rst:18
msgid ""
"To set up a user default warehouse, the :doc:`storage locations "
"</applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations>`"
" feature needs to be activated in the **Inventory** app. It is also "
"necessary to have more than one warehouse in your database."
msgstr ""
"要设置用户默认仓库，需要在 ** 库存** 应用程序中激活 "
":doc:`存储位置</applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations>`"
" 功能。数据库中还必须有一个以上的仓库。"

#: ../../content/applications/services/field_service/default_warehouse.rst:23
msgid ""
"You can either set it up :ref:`for your profile <default-warehouse/my-"
"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
msgstr ""
"您可以为您的配置文件 <default-warehouse/my-profile>` 设置 :ref:`，也可以为所有用户 <default-"
"warehouse/all-users>` 设置 :ref:`。"

#: ../../content/applications/services/field_service/default_warehouse.rst:27
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations`"
msgstr ""
":doc:`/applications/inventory_and_mrp/inventory/warehouses_storage/inventory_management/warehouses_locations`"

#: ../../content/applications/services/field_service/default_warehouse.rst:32
msgid "For your profile"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:34
msgid ""
"To set up a default warehouse for yourself, click your **profile icon** in "
"the upper right corner of the screen, then, go to :menuselection:`My Profile"
" --> Preferences --> Default Warehouse`. Select the default warehouse from "
"the drop-down menu."
msgstr ""
"要为自己设置默认仓库，请单击屏幕右上角的 **配置文件图标**，然后转到 :menuselection:`我的个人资料 --> 偏好 --> "
"默认仓库`。从下拉菜单中选择默认仓库。"

#: ../../content/applications/services/field_service/default_warehouse.rst:41
msgid "For all users"
msgstr ""

#: ../../content/applications/services/field_service/default_warehouse.rst:43
msgid ""
"To set up a default warehouse for a specific user, go to "
":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
"and select the default warehouse from the drop-down menu."
msgstr ""
"要为特定用户设置默认仓库，请进入 :menuselection:`设置 --> 用户 --> 管理用户`，选择一个用户，然后进入 "
":guilabel:`偏好` 选项卡。向下滚动到 :guilabel:`库存`，从下拉菜单中选择默认仓库。"

#: ../../content/applications/services/field_service/default_warehouse.rst-1
msgid "Selection of a default warehouse on a user profile."
msgstr "在用户配置文件中选择默认仓库。"

#: ../../content/applications/services/field_service/default_warehouse.rst:51
msgid "Use in field service tasks"
msgstr "用于现场服务任务"

#: ../../content/applications/services/field_service/default_warehouse.rst:53
msgid ""
"Once a default warehouse has been configured for a user, the materials used "
"for a sales order related to a Field Service task are pulled from that "
"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
"is applied correctly."
msgstr ""
"一旦为用户配置了默认仓库，与现场服务任务相关的销售订单所使用的物料就会从该特定仓库中提取。打开相关销售订单，转到 :guilabel:`其他信息` "
"选项卡，然后向下滚动到 :guilabel:`送货`。默认仓库已正确应用。"

#: ../../content/applications/services/field_service/default_warehouse.rst:58
msgid ""
"Once the Field Service task is marked as done, the stock of the default "
"warehouse is automatically updated."
msgstr "一旦现场服务任务被标记为已完成，默认仓库的库存就会自动更新。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:3
msgid "Onsite interventions planning"
msgstr "现场干预规划"

#: ../../content/applications/services/field_service/onsite_interventions.rst:6
msgid "From a sales order"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:8
msgid ""
"Allowing your sales team to open onsite interventions creates a seamless "
"experience for your customers. They can receive a quotation they first have "
"to approve before the work even starts."
msgstr "允许您的销售团队开展现场干预，为您的客户创造无缝体验。他们可以收到一份报价单，在工作开始之前，他们必须首先批准该报价单。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:11
msgid ""
"Go to :menuselection:`Field Service --> Configuration --> Products` and "
"create or edit a product."
msgstr "转到：菜单选择：`现场服务-->配置-->产品`，然后创建或编辑产品。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:13
msgid ""
"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
" :guilabel:`Product Type`."
msgstr "在 :guilabel:`常规信息` 选项卡下，选择 :guilabel:`服务` 作为 :guilabel:`产品类型`。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:15
msgid ""
"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
":guilabel:`Service Invoicing Policy`."
msgstr "在 :guilabel:`销售` 选项卡下，选择 :guilabel:`任务时间表` 作为 :guilabel:`服务开票策略`。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:17
msgid ""
"Select :guilabel:`Create a task in an existing project` as "
":guilabel:`Service Tracking`."
msgstr "选择 :guilabel:`在现有项目中创建任务` 为 :guilabel:`服务追踪`。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:18
msgid "Select your :guilabel:`Project`."
msgstr "选择您的 :guilabel:`项目`。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:19
msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
msgstr "如果使用，请选择 :guilabel:`工作表模板` 并保存。"

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid ""
"Product configuration to create tasks from sales orders in Odoo Field "
"Service"
msgstr "在 Odoo 现场服务中根据销售订单创建任务的产品配置"

#: ../../content/applications/services/field_service/onsite_interventions.rst:25
msgid ""
"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
"product and confirm it. A task is automatically set up under your Field "
"Service project. It is directly accessible from the sales order."
msgstr ""
"从 :doc:`销售 <.../../sales/sales>` "
"应用程序中，创建产品报价并确认。在您的现场服务项目下会自动设置任务。可从销售订单直接访问该任务。"

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Field Service task on a sales order in Odoo Sales"
msgstr "Odoo 销售系统中销售订单上的现场服务任务"

#: ../../content/applications/services/field_service/onsite_interventions.rst:34
msgid "From helpdesk tickets"
msgstr ""

#: ../../content/applications/services/field_service/onsite_interventions.rst:36
msgid ""
"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
"helpdesk team manage intervention requests directly. Planning field service "
"tasks from tickets speeds up your processes."
msgstr ""
"通过与 :doc:`服务台 <../helpdesk>` 应用程序整合，您的服务台团队可以直接管理干预请求。从票单中规划现场服务任务可加快您的流程。"

#: ../../content/applications/services/field_service/onsite_interventions.rst:40
msgid "Configure the helpdesk team"
msgstr "配置帮助台团队"

#: ../../content/applications/services/field_service/onsite_interventions.rst:42
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
" a team and enable :guilabel:`Onsite Interventions`."
msgstr "转到 :menuselection:`服务台 --> 配置 --> 服务台团队`。选择一个团队并启用 :guilabel:`现场干预`。"

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Onsite interventions settings in Odoo Helpdesk"
msgstr "Odoo 服务台中的现场干预设置"

#: ../../content/applications/services/field_service/onsite_interventions.rst:49
msgid ""
"The helpdesk tickets of the team now display the :guilabel:`Plan "
"Intervention` button. Click on it to create a new task under your field "
"service project."
msgstr "团队的服务台票单现在显示 :guilabel:`计划干预` 按钮。点击该按钮可在现场服务项目下创建一个新任务。"

#: ../../content/applications/services/field_service/onsite_interventions.rst-1
msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
msgstr "通过 Odoo 服务台的帮助台服务台票据计划干预"

#: ../../content/applications/services/helpdesk.rst:8
msgid "Helpdesk"
msgstr "服务台"

#: ../../content/applications/services/helpdesk.rst:11
msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
msgstr "`Odoo教程：帮助台<https://www.odoo.com/slides/helpdesk-51>`_"

#: ../../content/applications/services/helpdesk/advanced.rst:5
msgid "Advanced"
msgstr "高级"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:3
msgid "After-Sales services"
msgstr "售后服务"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:5
msgid ""
"*After-Sales* services can be configured in the *Helpdesk* application for "
"individual *teams*. Once enabled, users can issue refunds, process returns, "
"generate coupons, and/or schedule repair and field service interventions "
"directly from a ticket."
msgstr ""
"可以在*服务台*应用程序中为各个*团队*配置*售后*服务。启用后，用户可直接从票据中退款、处理退货、生成优惠券和/或安排维修和现场服务干预。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:10
msgid "Set up the after-sales services"
msgstr "设置售后服务"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:12
msgid ""
"Start by enabling the after-sales services on specific *Helpdesk* team(s), "
"by going to :menuselection:`Helpdesk --> Configuration --> Teams` and "
"selecting which teams(s) these services should be active on. Then, scroll to"
" the :guilabel:`After-Sales` section on the team's settings page, and choose"
" which of the following options to enable:"
msgstr ""
"首先在特定 *服务台* 团队上启用售后服务，方法是进入 :menuselection:`服务台 --> 配置 --> 团队` "
"并选择这些服务应在哪个（些）团队上激活。然后，滚动到团队设置页面上的 :guilabel:`售后` 部分，并选择要启用以下哪个选项："

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:17
msgid ""
":guilabel:`Refunds`: issues credit notes to refund a customer, or adjust the"
" remaining amount due"
msgstr ":guilabel:`退款`: 签发贷方票据，向客户退款，或调整剩余应付金额"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:18
msgid ""
":guilabel:`Coupons`: offers discounts and free products through an existing "
"coupon program"
msgstr ":guilabel:`优惠券`: 通过现有的优惠券计划提供折扣和免费产品"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:19
msgid ""
":guilabel:`Returns`: initiates a product return from a customer through a "
"reverse transfer"
msgstr ":guilabel:`退货`: 通过反向转移从客户处发起产品退货"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:20
msgid ""
":guilabel:`Repairs`: creates repair orders for broken or faulty products"
msgstr ":guilabel:`维修`: 为破损或故障产品创建维修订单"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:21
msgid ""
":guilabel:`Field Service`: plans onsite intervention through the *Field "
"Service* application"
msgstr "guilabel:`现场服务`：计划通过*现场服务*应用程序进行现场干预"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:26
msgid ""
"The services that are enabled can vary based on the type of support a team "
"provides."
msgstr "启用的服务可根据团队提供的支持类型而有所不同。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:29
msgid ""
"As all of the after-sales services in Odoo require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications. *Installing a new application on a One-"
"App-Free database will trigger a 15-day trial. At the end of the trial, if a"
" paid subscription has not been added to the database, it will no longer be "
"accessible.*"
msgstr ""
"由于 Odoo 中的所有售后服务都需要与其他应用程序整合，因此启用其中任何一项服务都可能导致安装额外的模块或应用程序。*在 “单一应用程序免费” "
"数据库上安装新应用程序将触发 15 天的试用期。试用期结束后，如果数据库中未添加付费订阅，则将无法再访问该数据库。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:35
msgid "Issue a refund with a credit note"
msgstr "用贷记单据发放退款"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:37
msgid ""
"A *credit note* is a document issued to a customer informing them that they "
"have been credited a certain amount of money. They can be used to provide a "
"full refund to a customer, or to adjust any remaining amount due. While they"
" are usually created through the *Accounting* or *Invoicing* applications, "
"they can be created through a *Helpdesk* ticket, as well."
msgstr ""
"*贷记单据*是向客户出具的一份文件，通知客户已将一定金额贷记给他们。可用于向客户提供全额退款，或调整任何剩余应付金额。通常通过*会计*或*发票*应用程序创建，也可以通过*服务台*票据创建。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:43
msgid "Invoices must be posted before a credit note can be generated."
msgstr "在生成贷记单据之前，发票必须已入账。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:45
msgid ""
"To create a credit note, navigate to a ticket on the "
":menuselection:`Helpdesk` application, and click the :guilabel:`Refund` "
"button in the upper-left corner of the ticket dashboard. Then, select the "
"corresponding invoice from the :guilabel:`Invoices to Refund` drop-down "
"menu."
msgstr ""
"要创建贷记单据，请导航至:menuselection:`服务台Helpdesk` "
"应用程序中的工单，并单击工单仪表板左上角的:guilabel:`退款`按钮。然后，从:guilabel:`待退款发票`下拉菜单中选择相应的发票。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a refund creation page."
msgstr "创建退款页面视图。"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:53
msgid "Choose a :guilabel:`Credit Method` from one of the following options:"
msgstr "从以下选项中选择一个 :guilabel:`贷记方式` ："

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:55
msgid ""
":guilabel:`Partial Refund`: the credit note is created in draft and can be "
"edited before being issued"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:57
msgid ""
":guilabel:`Full Refund`: the credit note is auto-validated and reconciled "
"with the invoice. *This is the option to choose if a validated invoice needs"
" to be canceled*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:59
msgid ""
":guilabel:`Full refund and new draft invoice`: the credit note is auto-"
"validated and reconciled with the invoice. The original invoice is "
"duplicated as a new draft. *This is the option to choose if a validated "
"invoice needs to be modified*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:64
msgid ""
"The :guilabel:`Credit Method` options will **not** be available for invoices"
" that have already been paid."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:67
msgid ""
"Make any necessary changes to the details of the credit note and click "
":guilabel:`Reverse.` Then click :guilabel:`Confirm` to post the credit note."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:70
msgid ""
"Once the credit note has been posted, a :guilabel:`Credit Notes` smart "
"button will be added to the *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons on a ticket focusing on the credit note button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:78
msgid ":doc:`/applications/finance/accounting/customer_invoices/credit_notes`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:81
msgid "Generate coupons from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:83
msgid ""
"Coupons can be used to alter the price of products or orders. The usage "
"constraints of a coupon are defined by conditional rules. *Coupon Programs* "
"are configured in the *Sales* or *Website* applications."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:88
msgid ""
"The *eCommerce* module must be installed in order to create coupon codes "
"from the *Website*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:90
msgid ""
"To generate a coupon, open a *Helpdesk* ticket and click on the "
":guilabel:`Coupon` button in the upper left corner. Select an option from "
"the :guilabel:`Coupon Program` drop-down menu, then click "
":guilabel:`Generate`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a coupon generation window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:98
msgid ""
"The :guilabel:`Coupon Code` can be copied directly from the pop-up window "
"(by clicking the :guilabel:`Copy` button), or sent in an email by clicking "
":guilabel:`Send`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:102
msgid ""
"When emailing a coupon code, all the followers of the ticket will be added "
"as recipients to the email. Additional recipients can be added to the email "
"as well, in the :guilabel:`Recipients` field of the :guilabel:`Compose "
"Email` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:0
msgid "View of an email draft window with coupon code."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:110
msgid ""
"Once a :guilabel:`Coupon Code` has been generated, a :guilabel:`Coupons` "
"smart button will be added to the top of the ticket; click the smart button "
"to view the coupon code, expiration date, and additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the smart buttons on a ticket focusing on the coupon button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:119
msgid ""
"`Coupons <https://www.odoo.com/slides/slide/coupon-"
"programs-640?fullscreen=1>`_"
msgstr ""
"`优惠券 <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:122
msgid "Facilitate a product return with a reverse transfer"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:124
msgid ""
"Returns are completed through *reverse transfers*, which generate new "
"warehouse operations for the returning products. Click the "
":guilabel:`Return` button in the top-left corner of a ticket to open the "
":guilabel:`Reverse Transfer` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Helpdesk ticket with the return button highlighted."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:133
msgid ""
"The :guilabel:`Return` button only appears on a ticket if the customer has a"
" recorded delivery in the database."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:136
msgid ""
"By default, the quantity will match the validated quantity from the delivery"
" order. Update the :guilabel:`Quantity` field if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a reverse transfer creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:143
msgid ""
"Click :guilabel:`Return` to confirm the return. This generates a new "
"warehouse operation for the incoming returned product(s). A "
":guilabel:`Return` smart button will then be added to the top of the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of the return smart button on a helpdesk ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:152
msgid ":doc:`/applications/sales/sales/products_prices/returns`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:155
msgid "Send products for repair from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:157
msgid ""
"If the ticket is related to an issue with a faulty or broken product, a "
"repair order can be created from the *Helpdesk* ticket, and managed through "
"the *Repairs* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:160
msgid ""
"To create a new repair order, open a :menuselection:`Helpdesk` ticket and "
"click on the :guilabel:`Repair` button in the upper left corner."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:163
msgid ""
"Clicking the :guilabel:`Repair` button opens a blank :guilabel:`Repair "
"Reference` form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a repair reference page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:170
msgid ""
"If a product was specified in the :guilabel:`Product` field on the ticket, "
"it will be added to the :guilabel:`Product to Repair` field automatically. "
"If not, click into the field to select a product from the drop down."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:174
msgid ""
"Fill out the :guilabel:`Repair Description` field with a brief explanation "
"of the issue. Click the :guilabel:`Sale Order` field and then select the "
"originating :abbr:`SO (Sales Order)` from which the product is being "
"repaired from. If a return has been initiated for the product, select the "
"reference number from the drop-down in the :guilabel:`Return` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:179
msgid ""
"Choose an :guilabel:`Invoice Method` from the drop-down. Select "
":guilabel:`Before Repair` or :guilabel:`After Repair` to generate an invoice"
" before or after the work is completed. Selecting :guilabel:`No Invoice` "
"means that an invoice cannot be generated for this service."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:183
msgid ""
"If parts are required for the repair, they can be added in the "
":guilabel:`Parts` tab. Services can be added as product lines on the "
":guilabel:`Operations` tab. Additional information for the internal repair "
"team can be added to the :guilabel:`Repair Notes` tab. Information for the "
"customer can be added to the :guilabel:`Quotation Notes` tab, and will be "
"automatically added to the PDF of the quotations generated from this "
":guilabel:`Repair Reference`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:189
msgid ""
"A :guilabel:`Repairs` smart button will be added to the ticket, linking to "
"the repair order."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of smart buttons focusing on repair button."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:196
msgid ""
"Once a user creates a repair order from a *Helpdesk* ticket, they will be "
"able to access it through the ticket's :guilabel:`Repair` smart button, or "
"from a link in the :guilabel:`Chatter`, even if they do not have access "
"rights to the *Repair* application."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:201
msgid "Create a field service task from a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:203
msgid ""
"On-site interventions can be planned from a ticket and managed through the "
"*Field Service* application. Customers with :doc:`portal access "
"</applications/general/users/portal>` will be able to track the progress of "
"a :guilabel:`Field Service` task just as they would a *Helpdesk* ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:207
msgid ""
"To create a new task, navigate to a :menuselection:`Helpdesk` ticket. Click "
":guilabel:`Create Task` to open the :guilabel:`Create a Field Service task` "
"pop-up. Confirm or update the task :guilabel:`Title`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:212
msgid ""
"The :guilabel:`Project` field on the :guilabel:`Create a Field Service task`"
" pop-up will default to the same *Field Service* project that was identified"
" on the team's settings page. To change the project for this specific task, "
"select one from the :guilabel:`Project` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:216
msgid ""
"To change the default *Field Service* project for the team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` to select a "
":guilabel:`Team`. Scroll to the :guilabel:`After-Sales` section and choose "
"new project under :guilabel:`Field Service`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:220
msgid "Click :guilabel:`Create Task` or :guilabel:`Create & View Task`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of a Field Service task creation page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:226
msgid ""
"After the task is created, a :guilabel:`Tasks` smart button will be added to"
" the ticket, linking the :guilabel:`Field Service` task to the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst-1
msgid "View of ticket smart buttons focused on task."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/after_sales.rst:234
msgid ""
"`Field Service  <https://www.odoo.com/slides/slide/advanced-"
"settings-862?fullscreen=1>`_"
msgstr ""
"`现场服务  <https://www.odoo.com/slides/slide/advanced-"
"settings-862?fullscreen=1>`_"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Closing tickets"
msgstr "关闭工单"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
"several ways it can be closed. Manually closing solved tickets keeps the "
"pipeline up to date, while automatically closing inactive tickets prevents "
"unnecessary blocking issues. Allowing customers to close their own tickets "
"minimizes confusion around whether an issue is considered solved or not. "
"This results in increased operational capacity for support teams, and higher"
" customer satisfaction."
msgstr ""
"一旦在 Odoo "
"中完成了*服务台*工单，有几种方法可以关闭该工单。手动关闭已解决的工单可使管道保持更新，自动关闭不活跃的工单可防止不必要的阻塞问题。允许客户自行关闭工单，可以及时了解问题是否已解决。这将增加支持团队的操作能力，并提高客户满意度。"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid "Manually close solved tickets"
msgstr "手动关闭已解决工单"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
msgid ""
"As work on a ticket progresses, it is moved along to the next stage in the "
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
" This marks the ticket as *closed*."
msgstr "随着工单进展，工单会进入管道的下一个阶段。一旦问题已解决，工单就会进入*折叠*阶段。这标志着工单已*关闭*。"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
msgid ""
"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
"click on a team to open the pipeline. Hover over a stage's heading, and then"
" click the gear icon that appears in the top-right corner of that stage's "
"kanban column."
msgstr ""
"要折叠一个阶段，请导航到 :menuselection:`服务台` "
"面板并点击一个团队以打开管道。将鼠标悬停在某个阶段的标题上，然后点击该阶段看板列右上角出现的齿轮图标。"

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
" option."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
msgid ""
"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
"stage. This setting folds the stage *temporarily* to simplify the kanban "
"view. This does *not* close the tickets in this stage. It also does not "
"permanently fold the stage. If a stage needs to be folded so the tickets can"
" be marked as closed, continue following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
msgid ""
"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
"the changes. Now, tickets that reach this stage will be considered as "
"*closed*."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Stage settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
msgid "Automatically close inactive tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
msgid ""
"Tickets that are inactive for a set period of time can be automatically "
"closed. At that point, they will be moved to a folded stage."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
msgid ""
"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
" :guilabel:`Automatic Closing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
msgid ""
"If one of the team's stages is set to be folded in the kanban view, it will "
"be the default selection in the :guilabel:`Move to Stage` field. If the team"
" has more than one folded stage, the stage that occurs first in the pipeline"
" will be the default. If no stage is folded, the default selection will be "
"the last stage in the pipeline."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
msgid ""
"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
"adjusted if necessary."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
msgid ""
"The :guilabel:`After days of inactivity` field does **not** take the working"
" calendar into account when tracking the amount of time a ticket has been "
"inactive."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
msgid ""
"If only certain stages should be used to track days of inactivity, they can "
"be added to the :guilabel:`In Stages` field."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
msgid "A team's pipeline is created with the following stages:"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
msgid "`New`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
msgid "`In Progress`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
msgid "`Customer Feedback`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
msgid "`Closed`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
msgid ""
"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
"an issue is solved, customers may not respond immediately. At that point, "
"the tickets can be closed automatically. However, tickets in the "
":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
"to assignment or workload issues. Closing these tickets automatically would "
"result in issues going unsolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
msgid ""
"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
" below\\:\\"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
msgid ":guilabel:`Automatic Closing`: *checked*"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
msgid ":guilabel:`Move to Stage`: `Solved`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
msgid ":guilabel:`In Stages`: `Customer Feedback`"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Example of Automatic Closing settings."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
msgid "Allow customers to close their own tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
msgid ""
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
"close their own ticket(s) when they determine that their issue has been "
"resolved."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
" and select a team. On the team's settings page, scroll to the "
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
" Customers`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer closing setting in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
msgid ""
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
"button will be available for customers when they view their ticket through "
"the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
msgid ""
"Customers are able to view their tickets by clicking the :guilabel:`View the"
" ticket` link they receive by email. The link is included in the "
":guilabel:`Request Acknowledgment` template, which is added to the first "
"stage of a team by default. This link does not require a customer to have "
"access to the portal to view or respond to their ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
msgid ""
"Customers with access to the portal will be able to view their tickets under"
" :menuselection:`My Account --> Tickets`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
msgid "Track and bill time"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
msgid ""
"Odoo *Helpdesk* provides teams with the ability to track the amount of hours"
" spent working on a ticket, and to bill a customer for that time. Through "
"integrations with the *Sales*, *Timesheets* and *Accounting* applications, "
"customers can be charged once the work is completed, or before it has even "
"begun."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
msgid ""
"Since the *Track & Bill Time* features require integration with other "
"applications, enabling them may result in the installation of additional "
"modules (or applications)."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
msgid ""
"Installing a new application on a *One-App-Free* database triggers a 15-day "
"trial. At the end of the trial, if a paid subscription has not been added to"
" the database, it will no longer be active or accessible."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
msgid "Configure track and bill time features"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
msgid ""
"Before a customer can be invoiced for support services, the *Track & Bill "
"Time* features must first be enabled. These features must be enabled on each"
" *Helpdesk* team where they will be utilized."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
msgid "Enable track and bill time on a helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
msgid ""
"To view and enable the :guilabel:`Track & Bill Time` features on a "
"*Helpdesk* team, first navigate to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Then select a team from the list or :doc:`create a"
" new one </applications/services/helpdesk/overview/getting_started>`. This "
"will reveal a team's settings page."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
msgid ""
"On the team's settings page, scroll to the :guilabel:`Track & Bill Time` "
"section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time "
"Billing`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
msgid ""
"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
" :guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
msgid ""
"The project selected in this field is where all the timesheets for this "
"team's tickets will be recorded. Click into the drop-down menu to select a "
":guilabel:`Project`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
msgid ""
"To create a new project where the timesheets will be recorded, click into "
"the drop-down menu, type a name for the project, and then click "
":guilabel:`Create`."
msgstr "要创建一个记录考勤表的新项目，请单击下拉菜单，键入项目名称，然后单击 :guilabel:`创建`。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a helpdesk team settings page emphasizing the track and bill time "
"settings."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
msgid "Configure service products"
msgstr "配置服务产品"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
msgid ""
"When the :guilabel:`Time Billing` feature is enabled, a new product is "
"created in the *Sales* app called :guilabel:`Service on Timesheets`. This "
"product can be found under :menuselection:`Sales --> Products --> Products`."
" Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This "
"is the product that will be used when invoicing for *post-paid support "
"services* after they have been completed."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
msgid ""
"Select :guilabel:`Service on Timesheets` from the product page. This reveals"
" the product detail form. The product is configured with the "
":guilabel:`Product Type` set to :guilabel:`Service` and the "
":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a service product with the invoicing policy set to 'Based on "
"timesheets'."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
msgid ""
"In order to invoice for support services before the work has been completed "
"(also known as *prepaid support services*), a separate product with a "
"different invoicing policy must be created."
msgstr "若要在工作完成前为支持服务开具发票（也称为*预付支持服务*），必须创建一个具有不同开票策略的单独产品。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
msgid ""
"To create a new service product, go to :menuselection:`Sales --> Products "
"--> Products` and click :guilabel:`New`. This will reveal a blank product "
"detail form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
msgid ""
"On the new product form, add a :guilabel:`Product Name`, and set the "
":guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
":guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means "
"an invoice can be generated and payment can be received for this product "
"before any timesheets entries have been recorded for these services."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of a service product with the invoicing policy set to 'prepaid/fixed'."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
msgid ""
"Finally, set the :guilabel:`Sales Price`, and confirm that the "
":guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
msgid "Invoice prepaid support services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
msgid ""
"When support services are billed on a fixed price, an invoice can be created"
" before any work is completed on the issue. In this case, a service product "
"with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be "
"used, just like :ref:`the section above <helpdesk/advanced/configure-"
"service-products>`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
msgid "Create a sales order with prepaid product"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
msgid ""
"To invoice a customer for prepaid support services, first create a sales "
"order (SO) with the support services product. To do this, go to "
":menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a "
"blank quotation form."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
msgid "Then, fill out the quotation form with the customer information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
msgid ""
"Go to the :guilabel:`Order Lines` tab of the quotation and click "
":guilabel:`Add a Product`. Then, select the *prepaid services product* "
"configured in the steps above. Update the :guilabel:`Quantity` field with "
"the number of hours."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
msgid ""
"After updating any other necessary information, :guilabel:`Confirm` the "
"quotation. This converts the quotation into an :abbr:`SO (sales order)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
msgid "Create and send an invoice for prepaid services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
msgid ""
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
":guilabel:`Create Invoice` button. This will open a :guilabel:`Create "
"Invoices` pop-up window."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
msgid ""
"If no down payment will be collected, the :guilabel:`Create Invoice` type "
"can remain as :guilabel:`Regular Invoice`. If a down payment will be "
"collected, choose between either :guilabel:`Down payment (percentage)` or "
":guilabel:`Down payment (fixed amount)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
msgid ""
"When the necessary information has been entered, click :guilabel:`Create "
"Draft Invoice`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
msgid "The invoice can then be sent to the customer for payment."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
msgid "Create helpdesk ticket for prepaid services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
msgid ""
"To create a *Helpdesk* ticket for prepaid services, navigate to "
":menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal"
" a specific team's pipeline. Click :guilabel:`New` to create a new ticket."
msgstr ""
"要为预付费服务创建 *服务台* 工单，请导航至 :menuselection:`服务台` 并单击 :guilabel:`工单` "
"按钮以显示特定团队的管道。单击 :guilabel:`新建` 以创建新工单。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
msgid ""
"On the blank ticket form, create a ticket :guilabel:`Title`, and enter the "
":guilabel:`Customer` information."
msgstr "在空白工单上，创建工单 :guilabel:`标题`，然后输入 :guilabel:`客户` 信息。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
msgid ""
"When the customer name is added, the :guilabel:`Sales Order Item` field will"
" automatically populate with the most recent prepaid sales order item that "
"has time remaining."
msgstr "添加客户名称后，:guilabel:`销售订单项目` 字段将自动填充有剩余时间的最新预付销售订单项目。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
msgid "Track hours on helpdesk ticket"
msgstr "追踪服务台工单上的小时数"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
msgid ""
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
" on the specific ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
msgid ""
"On the ticket detail form, click on the :guilabel:`Timesheets` tab and click"
" :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
":guilabel:`Description` of the task, and enter the number of "
":guilabel:`Hours Spent`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
msgid ""
"As new lines are added to :guilabel:`Timesheets` tab, the "
":guilabel:`Remaining Hours on SO` field is automatically updated."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid ""
"View of the timesheets tab on a ticket with an emphasis on the remaining "
"hours on an SO."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
msgid ""
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
"of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
msgid ""
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
" as well."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
msgid "Invoice post-paid support services"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
msgid ""
"When support services are billed based on the amount of time spent on an "
"issue, an invoice cannot be created before the total number of hours "
"required to solve the problem have been entered on a timesheet. In this "
"case, a service product with the invoicing policy set to :guilabel:`Based on"
" Timesheets` would be used, like the one created above."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
msgid "Create a sales order with a time-tracked product"
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
msgid ""
"To invoice a customer for post-paid support services, first create a sales "
"order (SO) with the *support services product*. To do this, go to "
":menuselection:`Sales --> Orders --> Quotations --> New`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
msgid "Fill out the quotation with the customer information."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
msgid ""
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
"the post-paid services product configured in the steps above. After updating"
" any other necessary information, :guilabel:`Confirm` the quotation."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
msgid ""
"Unlike with the prepaid services quotation, Odoo will not allow an invoice "
"to be created at this time. That is because no services have been performed;"
" in other words nothing has been delivered, therefore, there is nothing to "
"invoice."
msgstr "与预付服务报价不同，Odoo 此时不允许创建发票。这是因为没有提供任何服务；换句话说，还没有交付任何内容，因此没有需要开具发票的项目。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
msgid "Create a helpdesk ticket for time-tracked services"
msgstr "为时间追踪服务创建服务台工单"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
msgid ""
"To record a *Timesheet* entry for time-tracker services, go to "
":menuselection:`Helpdesk` and select the appropriate team for which these "
"services apply."
msgstr "要为时间追踪服务记录 *工时单* 条目，请转到 :menuselection:`服务台` 并选择适用这些服务的相应团队。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
msgid ""
"If there is already an existing ticket for this issue, select it from the "
"kanban view. This will open the ticket details form. If there is no existing"
" ticket for this customer issue, click :guilabel:`New` to create a new "
"ticket and enter the necessary customer information on the blank ticket "
"details form."
msgstr ""
"如果该问题已有工单，请从看板视图中选择工单，打开查看详细信息表单。如果此客户问题无现有工单，请单击 :guilabel:`新建` "
"以创建新工单，并在空白的工单详细信息表单中输入必要的客户信息。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
msgid ""
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Line`"
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
" step."
msgstr "选择或创建工单后，转到 :guilabel:`销售订单行` 下拉菜单。选择在上一步中创建的 :abbr:`SO （销售订单）`。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
msgid "Track support hours on a ticket"
msgstr "追踪工单上的支持时数"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
msgid ""
"In order to create an invoice for a product based on timesheets, hours need "
"to be tracked and recorded. At this point, the service is considered "
"*delivered*. To record hours for this support service, click on the "
":guilabel:`Timesheets` tab of the ticket."
msgstr ""
"为了根据工时单创建产品发票，需要对工时进行追踪和记录。此时，服务被视为*已交付*。要记录此支持服务的工时，请单击票单的 :guilabel:`工时单` "
"选项卡。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
msgid ""
"Click :guilabel:`Add a Line` to record a new entry. Select an "
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
"the :guilabel:`Hours Spent` column."
msgstr ""
"单击 :guilabel:`添加行` 以记录新条目。从下拉菜单中选择一个 :guilabel:`员工`，并在 :guilabel:`已花费小时数` "
"栏中记录所用时间。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
msgid ""
"Repeat these steps as needed until all time spent on the issues has been "
"recorded."
msgstr "根据需要重复这些步骤，直到记录下所有用于解决问题的时间。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of the timesheets tab on a helpdesk ticket."
msgstr "查看服务台工单上的工时单选项卡。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
msgid "Create an invoice for hours tracked on a ticket"
msgstr "为工单上追踪的工时创建发票"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
msgid ""
"After the customer's issue has been solved, and it is determined no new "
"timesheet entries will be made, an invoice can be created, and the customer "
"can be billed."
msgstr "在客户的问题得到解决，并确定不再录入新的工时单后，就可以创建发票，并向客户收取费用。"

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
msgid ""
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
":guilabel:`Sales Order` smart button at the top of the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
msgid ""
"Before creating the invoice, confirm that the number in the "
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
"Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of a sales order with emphasis on the delivered column."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
msgid ""
"Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create "
"Invoices` pop-up window. If no down payment will be collected, the "
":guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. "
"If a down payment will be collected, choose between either :guilabel:`Down "
"payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
msgid ""
"Use the :guilabel:`Timesheets Period` field if this invoice should only "
"include timesheets from a certain time period. If this field is left blank, "
"*all* applicable timesheets that have not yet been invoiced will be "
"included."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
msgid "View of create invoices pop up showing timesheets period fields."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
msgid ""
"When the necessary information has been entered, click :guilabel:`Create "
"Invoice`. The invoice can then be sent to the customer for payment."
msgstr ""

#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
msgid ""
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
msgstr "概述"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:5
msgid ""
"Odoo :guilabel:`Helpdesk` is a ticket-based customer support application. "
"Teams can track, prioritize, and solve customer issues from their pipeline, "
"which is organized in customizable stages. Multiple teams can be configured "
"and managed in one dashboard."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:10
msgid "Create Helpdesk teams"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:12
msgid ""
"Setting up multiple teams allows for tickets to be grouped by location or by"
" support type."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:14
msgid ""
"To view or modify *Helpdesk* teams, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. To create a new team, click on the :guilabel:`New`"
" button in the top left of the dashboard. From there, name the new team, and"
" fill out the remaining fields as defined in the following sections on the "
"form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of the Helpdesk teams page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:24
msgid "Assignment & Visibility"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:27
msgid "Determine to whom the team will be visible"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:29
msgid ""
"Under the :guilabel:`Visibility` section, determine who can view this team "
"and its tickets."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:31
msgid ""
":guilabel:`Invited internal users` have access to the team and tickets they "
"are following. This can be modified on each individual ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:33
msgid ""
":guilabel:`All internal users` have access to the team and all of its "
"tickets without being a follower."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:35
msgid ""
":guilabel:`Invited portal users and all internal users` have access to the "
"team without being a follower. Portal users will only be able to access "
"tickets that they are following."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:39
msgid ""
"A `Customer Support` team intended to handle general issues with shipping "
"and product issues would have the visibility setting :guilabel:`Invited "
"portal users and all internal users`. However, a `Financial Services` team "
"handling tickets related to accounting or tax information would only need to"
" be visible to :guilabel:`Invited internal users`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:45
msgid "Automatically assign new tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:47
msgid ""
"When tickets are received, they will need to be assigned to a member of the "
"support team. This can be done manually on each ticket individually, or "
"through :guilabel:`Automatic Assignment`. Check the box next to "
":guilabel:`Automatic Assignment` to enable the feature for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of a Helpdesk team settings page emphasizing the assignment and visibility features\n"
"in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:56
msgid ""
"Select one of the following assignment methods, based on how workload should"
" be allocated across the team:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
":guilabel:`Each user is assigned an equal number of tickets` assigns tickets"
" to team members"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:60
msgid ""
"based on total ticket count, regardless of the number of open or closed "
"tickets they are currently assigned."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:64
msgid ""
":guilabel:`Each user has an equal number of open tickets` assigned tickets "
"to team members based"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:63
msgid ""
"on how many open tickets they are currently assigned. This option is useful "
"for automatically delegating a heavier workload to high-performers who tend "
"to close tickets quickly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:66
msgid ""
"Finally, add the :guilabel:`Team Members` who will be assigned tickets for "
"this team. Leave the field empty to include all employees who have the "
"proper assignments and access rights configured in their user account "
"settings."
msgstr ""
"最后，添加将接受该团队分配工单的 :guilabel:` 团队成员`。将该字段留空，以包括在其用户账户设置中配置了合适任务和访问权限的所有员工。"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:71
msgid ""
"If an employee has time off scheduled in the :guilabel:`Time Off` "
"application, they will not be assigned tickets during that time. If no "
"employees are available, the system will look ahead until there is a match."
msgstr ""
"如果员工在 :guilabel:`休假` "
"应用程序中安排了休假时间，则不会在此期间为其分配工单。如果没有可用的员工，系统将继续查找，直到有匹配的员工为止。"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:76
msgid ":ref:`Manage users <users/add-individual>`"
msgstr ":ref:`管理用户 <users/add-individual>`"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:77
msgid ":doc:`Access rights </applications/general/users/access_rights>`"
msgstr ":doc:`访问权限 </applications/general/users/access_rights>`"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:80
msgid "Create or modify kanban stages"
msgstr "创建或修改看板阶段"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:82
msgid ""
":guilabel:`Stages` are used to organize the *Helpdesk* pipeline and track "
"the progress of tickets. Stages are customizable, and can be renamed to fit "
"the needs of each team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:85
msgid ""
"To view or modify *Helpdesk* stages, go to :menuselection:`Helpdesk --> "
"Configuration --> Stages`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:88
msgid ""
":ref:`Developer mode <developer-mode>` must be activated in order to access "
"the stages menu. To activate developer mode go to :menuselection:`Settings "
"--> General Settings --> Developer Tools` and click on :guilabel:`Activate "
"the developer mode`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:92
msgid ""
"The list view shows an overview of all the stages currently available in "
"Helpdesk. They are listed in the order they appear in the pipeline. To "
"change the order of the stages, use the arrow buttons on the left side of "
"the list."
msgstr "列表视图显示了服务台当前可用的所有阶段的概览。它们按照在管道中出现的顺序排列。要更改阶段顺序，请使用列表左侧的箭头按钮。"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:97
msgid ""
"Change the stage order on the kanban view by dragging and dropping "
"individual columns."
msgstr "通过拖放单个列来更改看板视图上的阶段顺序。"

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid ""
"View of the stage list page emphasizing the option to create a new stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:104
msgid ""
"To create a new stage, click on the :guilabel:`New` button in the top left "
"of the dashboard. Next, choose a name for the new stage, and add a "
"description (though it is not required). Fill out the remaining fields "
"following the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of a stage's settings page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:113
msgid "Add email and SMS templates to stages"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:115
msgid ""
"When an :guilabel:`Email Template` is added to a stage, an email is "
"automatically sent to the the customer when a ticket reaches that specific "
"stage in the helpdesk pipeline. Likewise, adding an :guilabel:`SMS Template`"
" will result in an SMS text message being sent to the customer."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:120
msgid ""
"SMS Text Messaging is an In-App Purchase (IAP) service that requires prepaid"
" credits to work. Refer to `SMS Pricing FAQ <https://iap-"
"services.odoo.com/iap/sms/pricing>`_ for additional information."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:124
msgid ""
"To select an existing email template, select it from the :guilabel:`Email "
"Template` field. Click on the arrow key to the right of the field to edit "
"the template."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:127
msgid ""
"To create a new template, click the field and begin typing a new template "
"title. Then select :guilabel:`Create and edit`, and complete the form "
"details."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:130
msgid ""
"Follow the same steps to select, edit, or create an :guilabel:`SMS "
"Template`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst-1
msgid "View of an SMS template setup page in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:137
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
msgid ":doc:`/applications/general/email_communication/email_template`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:140
msgid "Assign stages to a team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:142
msgid ""
"Make a selection in the :guilabel:`Teams` field on the :guilabel:`Stages` "
"form. More than one team may be selected, since the same stage(s) can be "
"assigned to multiple teams."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:0
msgid "View of stage setup emphasizing teams field"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:150
msgid "Fold a stage"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:152
msgid ""
"Check the :guilabel:`Folded in Kanban` box on the :guilabel:`Stages` form to"
" display this stage as *folded* by default in the kanban view for this team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:156
msgid ""
"Tickets that reach a *folded* stage are considered closed. Closing a ticket "
"before the work is completed can result in reporting and communication "
"issues. This setting should only be enabled for stages that are considered "
"*closing* stages."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:160
msgid ""
"Alternatively, stages can be temporarily folded in the kanban view, by "
"clicking on the settings icon and selecting :guilabel:`Fold`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/getting_started.rst:164
msgid ""
"Manually folding a stage from the kanban view will not close the tickets in "
"the stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
msgid "Help center"
msgstr "帮助中心"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
msgid ""
"Odoo *Helpdesk* integrates with the *Forum*, *eLearning*, and *Knowledge* "
"apps to create the *help center*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid ""
"Overview of the settings page of a team emphasizing the help center "
"features."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:12
msgid ""
"The *help center* is a centralized location where teams and customers can "
"search for and share detailed information about products and services."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
msgid ""
"In order to activate any of these features on a *Helpdesk* team, (*Forums*, "
"*eLearning*, or *Knowledge*), the :guilabel:`Visibility` of the team has to "
"be set to :guilabel:`Invited portal users and all internal users`. See "
":doc:`Getting Started "
"</applications/services/helpdesk/overview/getting_started>` for more "
"information on *Helpdesk* team settings and configuration."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:23
msgid ""
"Since all of the *help center* features require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:26
msgid ""
"Installing a new application on a *One-App-Free* database will trigger a "
"15-day trial. At the end of the trial, if a paid subscription has not been "
"added to the database, it will no longer be active or accessible."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:31
msgid "Knowledge"
msgstr "知识"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:33
msgid ""
"Odoo's *Knowledge* application is a collaborative library where users can "
"store, edit, and share information. The *Knowledge* app is represented "
"throughout the database by a *book* icon."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a message in Helpdesk focusing on the Knowledge book icon."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:41
msgid "Enable Knowledge on a Helpdesk team"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:43
msgid ""
"To enable the *Knowledge* feature on a *Helpdesk* team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or "
"create a :doc:`new one "
"</applications/services/helpdesk/overview/getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:47
msgid ""
"When a team has been selected or created, Odoo displays that team's detail "
"form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
msgid ""
"On the team's detail form, scroll down to the :guilabel:`Self-Service` "
"section. Click the box next to :guilabel:`Knowledge` to activate the "
"*Knowledge* feature. When clicked, a new field labeled :guilabel:`Article` "
"appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:53
msgid ""
"Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, "
"there is only one option in the drop-down menu titled :guilabel:`Help`, "
"which Odoo provides by default. Select :guilabel:`Help` from the drop-down "
"menu to choose this article."
msgstr ""
"点击 :guilabel:`文章` 字段会显示一个下拉菜单。起初，下拉菜单中只有一个名为 :guilabel:`帮助` 的选项，由 Odoo "
"默认提供。从下拉菜单中选择 :guilabel:`帮助` 即可选择该文章。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:58
msgid ""
"To create a new article, go to the :menuselection:`Knowledge app`, then "
"hover the cursor next to the :guilabel:`Workspace` section heading, located "
"in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ "
"(plus sign)` icon."
msgstr ""
"要创建新文章，请进入 :menuselection:`知识库`，然后将光标停留在位于左侧边栏的 :guilabel:`工作区` "
"部分标题旁边。将光标移至该处，会显示一个隐藏的 :guilabel:` ➕（加号）` 图标。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:62
msgid ""
"Click the :guilabel:`➕ (plus sign)` to create a new article in the "
":guilabel:`Workspace`. In the upper right corner of the page, click the "
":guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle "
"switch until it reads :guilabel:`Article Published`. It can then be added to"
" a *Helpdesk* team."
msgstr ""
"点击 :guilabel:`➕ （加号）`，在 :guilabel:`工作区` 中创建一篇新文章。在页面右上角单击 :guilabel:`分享` "
"按钮，然后滑动 :guilabel:`共享至网络` 切换开关，直到显示 :guilabel:`已发布文章`。然后就可以将其添加到*服务台*团队。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:67
msgid ""
"Once an article has been created and assigned to a *Helpdesk* team, content "
"can be added and organized through the *Knowledge* app."
msgstr "一旦创建了一篇文章并将其分配给*服务台*团队，就可以通过*知识库*应用程序添加和组织内容。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:71
msgid ""
":doc:`Editing Knowledge articles "
"</applications/productivity/knowledge/articles_editing>`"
msgstr ":doc:`编辑知识库文章</applications/productivity/knowledge/articles_editing>`"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
msgid "Search articles from a Helpdesk ticket"
msgstr "从服务台工单中搜索文章"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:76
msgid ""
"When members of a *Helpdesk* team are trying to solve a ticket, they can "
"search through the content in the *Knowledge* app for more information on "
"the issue."
msgstr "*服务台*团队的成员尝试解决工单问题时，可以通过*知识库*应用程序中的内容搜索有关该问题的更多信息。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:79
msgid ""
"To search *Knowledge* articles, open a ticket — either from the *Helpdesk* "
"app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> "
"All Tickets`, and selecting a :guilabel:`Ticket` from the list."
msgstr ""
"要搜索 *知识库* 文章，请从 *服务台* 应用程序仪表板打开一个工单，或进入 :menuselection:`服务台应用程序 --> 工单 --> "
"全部工单`，然后从列表中选择一个 :guilabel:`工单` 。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
msgid ""
"When a :guilabel:`Ticket` is selected, Odoo reveals that ticket's detail "
"form."
msgstr "选择 :guilabel:`工单` 时，Odoo 会显示该工单的详细表单。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:85
msgid ""
"Click the :guilabel:`Knowledge (book)` icon, located above the chatter to "
"open a search window."
msgstr "点击聊天上方的 :guilabel:`知识库（书本）` 图标，打开搜索窗口。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of knowledge search window from a helpdesk ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
msgid ""
"*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to"
" open the command palette, then typing :command:`?`, followed by the name of"
" the desired article."
msgstr ""
"按 :command:`Ctrl + K` 键打开命令面板，然后输入 :command:`?`，接着输入所需文章的名称，也可以搜索 *知识库* 文章。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:95
msgid ""
"When Odoo reveals the desired article, click it, or highlight the "
":guilabel:`Article` title, and press :command:`Enter`. This will open the "
"article in the :guilabel:`Knowledge` application."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:98
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
msgstr "要在新标签页中打开文章，请按 :command:`Ctrl + Enter`。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:101
msgid ""
"If a more in-depth search is required, press :command:`Alt + B`. That will "
"reveal a separate page, in which a more detailed search can occur."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:105
msgid "Share articles to the help center"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:107
msgid ""
"In order for a *Knowledge* article to be available to customers and website "
"visitors, it has to be published."
msgstr "要向客户和网站访问者提供*知识库*文章，就必须发布该文章。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:111
msgid ""
"Even though the *Help* article has been enabled on a team, Odoo will not "
"share all the nested articles to the web. Individual articles intended for "
"customers **must** be published for them to be viewable on the website."
msgstr "即使在团队中启用了*帮助*文章，Odoo 也不会将所有嵌套文章共享到网站上。面向客户的单篇文章**必须**发布，才能在网站上查看。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
msgid ""
"To publish an article, navigate to the desired article, by following the "
"above steps, and click the :guilabel:`Share` icon in the upper-right corner."
" This will reveal a menu. Slide the toggle button labeled :guilabel:`Share "
"to Web` to read :guilabel:`Article Published`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a knowledge article focused on sharing and publishing options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:124
msgid "Solve tickets with templates"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:126
msgid ""
"*Template* boxes can be added to *Knowledge* articles to allow content to be"
" reused, copied, sent as messages, or added to the description on a ticket. "
"This allows teams to maintain consistency when answering customer tickets, "
"and minimize the amount of time spent on responding to repeat questions."
msgstr ""
"可将*模板*框添加到*知识库*文章中，以便重复使用、复制、作为消息发送或添加到工单描述中。这样，团队在回答客户问题时就能保持一致性，并最大限度地减少回答重复问题所花费的时间。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
msgid "Add templates to articles"
msgstr "在文章中添加模板"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
msgid ""
"To create a template, go to :menuselection:`Knowledge --> Help`. Click on an"
" existing nested article or create a new one by clicking the :guilabel:`➕ "
"(plus sign)` icon next to *Help*."
msgstr ""
"要创建模板，请进入 :menuselection:`知识库 --> "
"帮助`。点击现有嵌套文章，或点击*帮助*旁边的:guilabel:`➕（加号）`图标创建新文章。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:136
msgid ""
"Type `/` to open the :guilabel:`Powerbox` and view a list of :doc:`commands "
"</applications/productivity/knowledge/articles_editing>`. Select or type "
"`template`. A gray template block will be added to the page. Add any "
"necessary content to this block."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a template in knowledge with focus on send and copy options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:145
msgid ""
"Templates will only display the :guilabel:`Use as description` or "
":guilabel:`Send as Message` options if they are accessed directly from "
"*Helpdesk*."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:149
msgid "Use templates in tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:151
msgid ""
"Templates can be used to respond directly to a *Helpdesk* ticket as a "
"message, or to add information to the ticket's description."
msgstr "模板可用于直接以消息形式回复*服务台*工单，或在工单描述中添加信息。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:154
msgid ""
"To use templates in a *Helpdesk* ticket, first, open a ticket, either from "
"the :guilabel:`Helpdesk` dashboard or by going to :menuselection:`Helpdesk "
"--> Tickets --> All Tickets` and selecting a :guilabel:`Ticket` from the "
"list."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
msgid ""
"Click on the :guilabel:`Knowledge (book)` icon above the chatter for the "
"ticket. This opens a search window. In this search window, select, or search"
" for the desired article. Doing so reveals that article page in the Odoo "
"*Knowledge* application."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:162
msgid ""
"To use a template to respond to a ticket, click :guilabel:`Send as message` "
"in the upper right corner of the template box, located in the body of the "
"article."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
msgid ""
"Doing so opens a :guilabel:`Compose email` pop-up window. In this window, "
"select the recipients, make any necessary additions or edits to the "
"template, then click :guilabel:`Send`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
msgid ""
"To use a template to add information to a ticket's description, click "
":guilabel:`Use as description` in the upper right corner of the template "
"box, located in the body of the article. Doing so will not replace the "
"existing text in a ticket's description. The template will be added as "
"additional text."
msgstr ""
"要使用模板在工单描述中添加信息，请单击文章正文中模板框右上角的 "
":guilabel:`用作描述`。这样做不会取代工单描述中的现有文本。模板将作为附加文本添加。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:177
msgid "Community Forum"
msgstr "社区论坛"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:179
msgid ""
"A *Community Forum* provides a space for customers to answer each other's "
"questions and share information. By integrating a forum with a *Helpdesk* "
"team, tickets submitted by customers can be converted to posts and shared."
msgstr "*社区论坛*为客户提供了一个相互解答问题和共享信息的空间。通过将论坛与*服务台*团队整合，可将客户提交的工单转换为帖文并进行共享。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
msgid "Enable forums on a Helpdesk team"
msgstr "启用服务台团队论坛"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:186
msgid ""
"To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by "
"navigating to :menuselection:`Helpdesk app --> Configuration --> Teams` and "
"select a team, or create a :doc:`new one "
"</applications/services/helpdesk/overview/getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:190
msgid ""
"Selecting or creating a team reveals that team's detail form. Scroll down to"
" the :guilabel:`Self-Service` section of features, and enable "
":guilabel:`Community Forum`, by checking the box beside it."
msgstr ""
"选择或创建一个团队会显示该团队的详细表单。向下滚动到 :guilabel:`自助服务` 功能部分，选中旁边的复选框，启用 "
":guilabel:`社区论坛`。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:194
msgid ""
"When activated, a new field labeled :guilabel:`Forums` appears beneath."
msgstr "激活后，下方会出现一个标有 :guilabel:`论坛` 的新字段。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:196
msgid ""
"Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By "
"default, there is only one option to begin with, labeled :guilabel:`Help`. "
"That is the option Odoo automatically created when the :guilabel:`Community "
"Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu"
" to enable that forum."
msgstr ""
"点击空白的 :guilabel:`论坛` 字段，显示一个下拉菜单。默认情况下，只有一个选项，标注为 :guilabel:`帮助`。这是启用 "
":guilabel:`社区论坛` 功能时 Odoo 自动创建的选项。从下拉菜单中选择 :guilabel:`帮助` 以启用该论坛。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:201
msgid ""
"To create a new forum, type a name into the blank :guilabel:`Forums` field, "
"then click the :guilabel:`Create and Edit` option. Multiple forums can be "
"selected in this field."
msgstr ""
"要创建新论坛，请在空白的 :guilabel:`论坛` 字段中输入名称，然后点击 :guilabel:`创建和编辑` 选项。可在该字段中选择多个论坛。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:205
msgid ""
"Check out the :doc:`Forum documentation <../../../websites/forum>` to learn "
"how to configure, use, and moderate a forum."
msgstr "查看 :doc:`论坛文档 <.../../../websites/forum>` 了解如何配置、使用和管理论坛。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:209
msgid "Create a forum post from a Helpdesk ticket"
msgstr "从服务台工单创建论坛帖文"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:211
msgid ""
"When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team"
" can be converted to forum posts."
msgstr "当 *服务台* 团队启用了 *论坛* 时，提交给该团队的工单可转换为论坛帖文。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:214
msgid ""
"To do that, select a ticket, either from a team's pipeline or from "
":menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` "
"application."
msgstr ""
"要执行此操作，请从团队管道或 :guilabel:`服务台` 应用程序中的 :menuselection:`工单 --> 全部工单` 选择工单。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:217
msgid ""
"At the top of the ticket detail form, click the :guilabel:`Share on Forum` "
"button."
msgstr "在工单详情表单顶部，单击 :guilabel:`在论坛上分享` 按钮。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:223
msgid ""
"When clicked, a pop-up appears. Here, the post and title can be edited to "
"correct any typos, or modified to remove any proprietary or client "
"information. :guilabel:`Tags` can also be added to help organize the post in"
" the forum, making it easier for users to locate during a search. When all "
"adjustments have been made, click :guilabel:`Create and View Post`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:229
msgid "eLearning"
msgstr "在线学习"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:231
msgid ""
"Odoo *eLearning* courses offer customers additional training and content in "
"the form of videos, presentations, and certifications/quizzes. Providing "
"additional training enables customers to work through issues and find "
"solutions on their own. They can also develop a deeper understanding of the "
"services and products they are using."
msgstr ""
"Odoo *线上学习* "
"课程以视频、演示和认证/测验的形式为客户提供附加培训和内容。通过提供附加培训，客户可以自己解决问题并找到解决方案。他们还可以更深入地了解自己正在使用的服务和产品。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:237
msgid "Enable eLearning courses on a Helpdesk team"
msgstr "在服务台团队中启用线上学习课程"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:239
msgid ""
"To enable *eLearning* courses on a *Helpdesk* team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or "
"create a :doc:`new one "
"</applications/services/helpdesk/overview/getting_started>`."
msgstr ""
"要在 *服务台* 团队中启用 *线上学习* 课程，请转到 :menuselection:`服务台 --> 配置 --> 团队` "
"并选择一个团队，或创建一个 "
":doc:`新团队</applications/services/helpdesk/overview/getting_started>`。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:243
msgid ""
"On the team's settings page, scroll to the :guilabel:`Self-Service` section,"
" and check the box next to :guilabel:`eLearning`. A new field will appear "
"below, labeled :guilabel:`Courses`."
msgstr ""
"在团队设置页面，滚动到 :guilabel:`自助服务` 部分，选中 :guilabel:`线上学习` 旁边的复选框。下面将出现一个标有 "
":guilabel:`课程` 的新字段。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:246
msgid ""
"Click the empty field next to :guilabel:`Courses` beneath the "
":guilabel:`eLearning` feature to reveal a drop-down menu. Select an "
"available course from the drop-down menu, or type a title into the field, "
"and click :guilabel:`Create and edit` to create a new course from this page."
" Multiple courses can be assigned to a single team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid "Create an eLearning course"
msgstr "创建线上学习课程"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:254
msgid ""
"A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's"
" settings page, as in the step above, or from the *eLearning* app."
msgstr "可以通过 :guilabel:`服务台` 团队的设置页面（与上述步骤相同）或 *线上学习* 应用程序创建新的 *线上学习* 课程。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:257
msgid ""
"To create a course directly through the *eLearning* application, navigate to"
" :menuselection:`eLearning --> New`. This reveals a blank course template "
"that can be customized and modified as needed."
msgstr ""
"要直接通过 *线上学习* 应用程序创建课程，请导航至 :menuselection:`线上学习 --> "
"新建`。将显示一个空白课程模板，可根据需要进行自定义和修改。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:261
msgid ""
"On the course template page, add a :guilabel:`Course Title`, and below that,"
" :guilabel:`Tags`."
msgstr "在课程模板页面，添加 :guilabel:`课程名称`，并在其下方添加 :guilabel:`标签`。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid ""
"Click on the :guilabel:`Options` tab. Under :guilabel:`Access Rights`, "
"choose the :guilabel:`Enroll Policy`. This determines which users will be "
"allowed to take the course. Under :guilabel:`Display`, choose the course "
":guilabel:`Type` and :guilabel:`Visibility`. The :guilabel:`Visibility` "
"setting determines whether the course will be available to public site "
"visitors or members."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Add content to an eLearning course"
msgstr "将内容添加到线上学习课程"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid ""
"To add content to a course, click the :guilabel:`Content` tab and select "
":guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-"
"down menu and upload the file, or paste the link, where instructed. Click "
":guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize "
"the course in sections."
msgstr ""
"要为课程添加内容，请单击 :guilabel:`内容` 选项卡并选择 :guilabel:`添加内容`。从下拉菜单中选择 "
":guilabel:`内容类型`，然后上传文件或粘贴链接。完成后单击 :guilabel:`保存`。 单击 :guilabel:`添加章节` "
"按章节组织课程。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a course being published for Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid ""
"In order to add a certification to a course, go to :menuselection:`eLearning"
" --> Configuration --> Settings`, check the box labeled "
":guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
msgstr ""
"要在课程中添加认证，请访问 :menuselection:`线上学习 --> 配置 --> 设置`，选中标有 :guilabel:`认证` "
"的复选框，然后 :guilabel:`保存`，以激活设置。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:286
msgid ""
"`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
msgstr "`Odoo 教程：线上学习<https://www.odoo.com/slides/elearning-56>`_"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:289
msgid "Publish an eLearning course"
msgstr "发布线上学习课程"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
msgid ""
"To allow customers to enroll in a course, both the course and the contents "
"need to be published."
msgstr "要让客户注册课程，课程和内容都需要发布。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:293
msgid ""
"If the course is published, but the contents of the course are not "
"published, customers can enroll in the course on the website, but they won't"
" be able to view any of the course content. Knowing this, it may be "
"beneficial to publish the course first if the course contents are intended "
"to be released over time, such as classes with a weekly schedule."
msgstr ""
"如果课程已发布，但课程内容未发布，客户可以在网站上注册课程，但无法查看任何课程内容。因此，如果课程内容打算在一段时间内发布，比如每周都有课程表的课程，那么先发布课程可能更佳。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:298
msgid ""
"To make the entire course available at once, each piece of course content "
"must be published first, then the course can be published."
msgstr "要想一次性提供整个课程，必须先发布每个课程内容，然后才能发布课程。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:301
msgid ""
"To publish a course, choose a course from the *eLearning* dashboard. On the "
"course template page, click the :guilabel:`Go to Website` smart button."
msgstr "要发布课程，请从 *线上学习* 面板选择课程。在课程模板页面，单击 :guilabel:`前往网站` 智能按钮。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:304
msgid ""
"This will reveal the front end of the course's web page. At the top of the "
"course web page, move the :guilabel:`Unpublished` toggle switch to "
":guilabel:`Published`."
msgstr "这将显示课程网页的前端。在课程网页的顶部，将 :guilabel:`未发布` 切换开关移至 :guilabel:`已发布`。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:308
msgid "Publish eLearning course contents from the back-end"
msgstr "从后台发布线上学习课程内容"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:310
msgid ""
"To publish *eLearning* course content from the back-end, choose a course "
"from the *eLearning* dashboard. On the course template page, click the "
":guilabel:`Published Contents` smart button."
msgstr ""
"要从后台发布 *线上学习* 课程内容，请从 *线上学习* 面板选择一个课程。在课程模板页面，单击 :guilabel:`已发布内容` 智能按钮。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:313
msgid ""
"Doing so reveals a separate page displaying all the published content "
"related to that course. Remove the default :guilabel:`Published` filter from"
" the search bar in the upper-right corner, to reveal all the content related"
" to the course - even the non-published content."
msgstr ""
"这样就会出现一个单独的页面，显示与该课程相关的所有已发布内容。从右上角的搜索栏中移除默认的 :guilabel:`已发布` "
"筛选器，即可显示与课程相关的所有内容，包括未发布的内容。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:317
msgid ""
"Click the :guilabel:`≣ (List View)` icon in the upper-right corner, directly"
" beneath the search bar to switch to list view."
msgstr "点击右上角搜索栏正下方的 :guilabel:`≣（列表视图）` 图标，切换到列表视图。"

#: ../../content/applications/services/helpdesk/overview/help_center.rst:320
msgid ""
"While in :guilabel:`List View`, there is a checkbox on the far left of the "
"screen, above the listed courses, to the left of the :guilabel:`Title` "
"column. When that checkbox is clicked, all the course contents are selected "
"at once."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst:324
msgid ""
"With all the course content selected, double click any of the boxes in the "
":guilabel:`Is Published` column. This reveals a pop-up window, asking for "
"confirmation that all selected records are intended to be published. Click "
":guilabel:`OK` to automatically publish all course content."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a course contents being published in Odoo Helpdesk back-end."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr "客户评分"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
msgid ""
"Asking customers to rate the support they received from a *Helpdesk* team "
"provides an opportunity to gauge team performance and track customer "
"satisfaction. Ratings can be published to the portal, providing customers "
"with a general overview of the team's performance."
msgstr ""
"要求客户对他们从*服务台*团队获得的支持进行评分，可提供衡量团队表现和追踪客户满意度的机会。评分结果可以发布到门户网站上，让客户对团队的表现有一个总体了解。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
msgid "Enable customer ratings on a Helpdesk team"
msgstr "在服务台团队中启用客户评分"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
msgid ""
"To enable *customer ratings* on a helpdesk team by going to "
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
"the list and navigate to the settings page. Scroll to the "
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
"Ratings`."
msgstr ""
"进入 :menuselection:`服务台 --> 配置 --> 团队` 在服务台团队中启用 "
"*客户评分*。从列表中选择一个团队并导航到设置页面。滚动到 :guilabel:`表现` 部分，选中 :guilabel:`客户评分` 复选框。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
"in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
msgid "Set a ratings request email template on a stage"
msgstr "在阶段上设置评分请求电子邮件模板"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
msgid ""
"To automatically request ratings from customers once their tickets have "
"closed, an email template should be added to the appropriate stage."
msgstr "要在客户的工单关闭后自动要求客户评分，应在相应阶段添加电子邮件模板。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
msgid ""
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
" settings page, (see above) click the :guilabel:`Set an Email Template on "
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
"create a new stage."
msgstr ""
"在团队设置页面启用:guilabel:`客户评分`设置后，（见上文）点击:guilabel:`在阶段上设置电子邮件模板`链接。从列表中选择一个阶段，或点击"
" :guilabel:`新建`，以创建一个新阶段。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
msgid ""
"Customers should only be asked to rate tickets once an issue has been "
"resolved and their ticket is closed. Therefore, a *ratings request* email "
"should only be added to a stage that is **folded** in the kanban, as tickets"
" in a *folded stage* are considered closed."
msgstr ""
"只有在问题得到解决且工单关闭后，才可要求客户对工单进行评分。因此，*评分请求*电子邮件只能添加到看板中的**折叠**阶段，因为处于*折叠阶段*的票单被视为已关闭。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
msgid ""
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
"the :guilabel:`Email Template` field. This template has been pre-configured "
"with ratings customers can use to provide feedback. To view the template, "
"click the arrow button to the right of the field."
msgstr ""
"在阶段设置页面，选择 `服务台：在 :guilabel:`邮件模板` "
"字段中选择`工单评分请求`。该模板已预先配置了客户评分。要查看模板，请单击字段右侧的箭头按钮。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
msgid ""
"Once the template has been added to the stage, it will automatically send a "
"message when a ticket is moved to that stage. Customers will be asked to "
"rate the support they received with colored icons."
msgstr "将模板添加到阶段后，当工单移动到该阶段时，将自动发送一条信息。将要求客户使用彩色图标对获得的支持进行评分。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
msgid "*Green smiling face* - Satisfied"
msgstr "*绿色笑脸* - 满意"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
msgid "*Yellow neutral face* - Okay"
msgstr "*黄色一般表情* - 还行"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
msgid "*Red frowning face* - Dissatisfied"
msgstr "*红色皱眉脸* - 不满意"

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid ""
"View of a standard helpdesk customer review email template for Odoo "
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
msgid ""
"After selecting a rating, customers are taken to a webpage where they can "
"provide specific written feedback to support their rating. Once a rating is "
"submitted, it is added to the chatter on the ticket."
msgstr "选择评分后，客户会被转至一个网页，可以提供文字反馈来配合评分。评分一旦提交，就会被添加到票单的聊天记录中。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
msgid ""
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
"--> Customer Ratings`."
msgstr ""
"客户评分也可通过 :guilabel:`客户评分` 报告查看。要查看此报告，请访问 :menuselection:`服务台 --> 报告 --> "
"客户评分`。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
msgid "Publish ratings on the customer portal"
msgstr "在客户门户网站上公布评分"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
msgid ""
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
"publish ratings on the team's website appears. Enabling this setting "
"provides portal users with an overview of the ratings the team has received "
"over the last thirty days. Specific written feedback will not be included; "
"only statistics of the team's performance will be visible."
msgstr ""
"启用 :guilabel:`客户评分` "
"设置后，会出现在团队网站上公布评分的选项。启用此设置后，门户用户可以看到团队在过去三十天内收到的评分。其中不包括文字反馈，只显示团队表现的统计数据。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
msgid ""
"In order to display ratings on the customer portal, a team has to have their"
" visibility setting set to :guilabel:`Invited portal users and all internal "
"users`. This setting is found on the team's settings page under "
":guilabel:`Visibility`."
msgstr ""
"要在客户门户上显示评分，团队的可见性设置必须设置为 :guilabel:`已邀请的门户用户和所有内部用户`。该设置可在团队设置页面的 "
":guilabel:` 可见性`下找到。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
msgid ""
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
"Configuration --> Teams` and select a team. Scroll to "
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
" your website`."
msgstr ""
"接下来，要发布评级，请转至 :menuselection:`服务台 --> 配置 --> 团队` 并选择一个团队。滚动到 :guilabel:`表现` "
"并启用 :guilabel:`在网站上公布该团队的评分`。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
msgid ""
"To view the ratings for a team, a customer will log into the portal and "
"navigate to one of their tickets. After clicking on the team name in the "
":guilabel:`Managed By` field, they will be directed to a page with the "
"team's ratings over the past thirty days."
msgstr ""
"要查看一个团队的评分，客户需要登录门户网站并导航至相应工单。点击:guilabel:`管理者` "
"字段中的团队名称后，将被引导到一个页面，会显示该团队在过去 30 天内的评分。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
msgid "View of the ratings performance overview from the customer portal."
msgstr "从客户门户网站概览评分表现。"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
msgid "Manually hide individual ratings"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
msgid ""
"Individual ratings can be manually hidden from the portal. This allows for "
"specific ratings to be kept out of the performance metrics that are shown to"
" customers."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
msgid ""
"To make a rating visible only to internal users, navigate to the page for a "
"rating. This can be done in one of the following ways:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
" on one of the kanban cards for an individual rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
msgid ""
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
" the :guilabel:`Open` filter from the search bar. Then filter by "
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
msgid ""
"Once on the rating details page, check the :guilabel:`Visible Internally "
"Only` box."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:291
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
msgstr ":doc:`/applications/services/helpdesk/advanced/close_tickets`"

#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
msgstr ":doc:`/applications/services/helpdesk/overview/reports`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
msgid "Start receiving tickets"
msgstr "开始接受工单"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:5
msgid ""
"Odoo *Helpdesk* offers multiple channels where customers can reach out for "
"assistance, such as email, live chat, and through a website's submission "
"form. The variety of these contact options provides customers with multiple "
"opportunities to receive support quickly, while also giving the support team"
" the ability to manage multi-channel support tickets from one central "
"location."
msgstr ""
"Odoo *帮助台* "
"提供多个渠道，客户可以通过电子邮件、在线客服和网站提交表单等方式寻求帮助。这些多样联系方式，为客户提供了多种快速获得支持的机会，同时也使支持团队能够从一个中心位置管理多渠道支持工单。"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:11
msgid "Enable channel options to submit tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:13
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Teams` and choose an "
"existing team, or click :guilabel:`New` to :doc:`create a new team "
"<getting_started>`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:16
msgid ""
"On the team's settings page, scroll down to :guilabel:`Channels`. Select one"
" or more channel(s) to enable by checking the respective box(es)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:19
msgid ":guilabel:`Email Alias`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:20
msgid ":guilabel:`Website Form`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:21
msgid ":guilabel:`Live Chat`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:24
msgid "Email Alias"
msgstr "电子邮件别名"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:26
msgid ""
"The *Email Alias* setting automatically creates tickets from messages sent "
"to that team's specified email alias."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:29
msgid ""
"To alter a *Helpdesk* team's email alias, navigate to the :guilabel:`Teams` "
"settings page. Find :guilabel:`Email Alias`, under the :guilabel:`Channels` "
"heading, and then type in the desired team alias in the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:33
msgid ""
"When a new *Helpdesk* team is created, an :guilabel:`Email Alias` is "
"created, as well. This alias can be changed in the :guilabel:`Alias` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:37
msgid ""
"If the database does not have a custom domain already configured, click "
":guilabel:`Configure a custom domain` to be redirected to the "
":guilabel:`Settings` page. From there, enable :guilabel:`Custom Email "
"Servers`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the email alias feature in Odoo\n"
"Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:46
msgid ""
"When an email is received, the subject line from the email becomes the title"
" of a new *Helpdesk* ticket. The body of the email is also added to the "
"ticket under the :guilabel:`Description` tab and in the ticket's "
":guilabel:`Chatter` section."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:51
msgid ""
"The configuration steps outlined above are for **Odoo Online** and "
"**Odoo.sh** databases. For **On-premise** databases, additional "
"configuration for custom email servers and email aliases may be required."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:56
msgid "Website Form"
msgstr "网站表单"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:58
msgid ""
"Enabling the *Website Form* setting adds a new page to the website with a "
"customizable form. A new ticket is created once the required form fields are"
" filled out and submitted."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:61
msgid ""
"To activate the website form, navigate to a team's settings page under "
":menuselection:`Configuration --> Teams`. Find the :guilabel:`Website Form` "
"feature under the :guilabel:`Channels` section, and check the box."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:65
msgid ""
"After the feature is activated, click the :guilabel:`Go to Website` smart "
"button at the top of the that :guilabel:`Teams` settings page to view and "
"edit the new website form, which is created automatically by Odoo."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:70
msgid ""
"After enabling the website form, the *Teams* settings page may need to be "
"refreshed before the *Go to Website* smart button appears."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:73
msgid ""
"As well, if a *Help Center* is published, the smart button will navigate "
"there first. Simply click the :guilabel:`Contact Us` button at the bottom of"
" the forum to navigate to the ticket submission form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the settings page of a helpdesk team emphasizing the Go to Website button in\n"
"Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:83
msgid "Customize the website ticket form"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:85
msgid ""
"To customize the default ticket submission form, click the :guilabel:`Edit` "
"button in the upper right corner of the page. Then click on one of the "
"fields in the form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:88
msgid ""
"Add, remove, or update fields as necessary to alter the information "
"submitted by customers. Fields can be made marked as :guilabel:`Required`, "
"by toggling the switch from gray to blue in the website builder's editor "
"window, located under the :guilabel:`Field` section. As well, other "
"pertinent field information can be edited here, such as:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:93
msgid ""
":guilabel:`Type`: which matches an Odoo model value to the field (e.g. "
"`Customer Name`)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:94
msgid ""
":guilabel:`Input Type`: to determine what type of input the field should be,"
" like `Text`, `Email`, `Telephone` or `URL`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:96
msgid ""
":guilabel:`Label`: to give the form field a label (e.g. `Full Name`, `Email "
"Address`, etc.). Also control the label position on the form by using the "
"nested :guilabel:`Position` options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:98
msgid ""
":guilabel:`Description`: which, optionally, adds an editable line under the "
"input box to provide additional contextual information related to the field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:100
msgid ":guilabel:`Placeholder`: to add a sample input value."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:101
msgid ""
":guilabel:`Default value`: to add common use case values that most customers"
" would find valuable"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:102
msgid ""
":guilabel:`Required`: which sets the field as mandatory before the form can "
"be submitted."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:103
msgid ""
":guilabel:`Visibility`: to allow for absolute or conditional visibility of "
"the field. Nested options, such as device visibility, appear when certain "
"options are selected."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:107
msgid ""
"Text blocks can be added in the farthest 1/3 column of the ticket form page,"
" next to the ticket form. This is an ideal place to include team information"
" such as additional contact details, hours, or common helpful articles that "
"link to the :guilabel:`Forum`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of the unpublished website form to submit a ticket for Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:115
msgid ""
"Once the form has been optimized and is ready for public use, "
":guilabel:`Save` the changes, and then publish the form by clicking on the "
":guilabel:`Unpublished` button."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:119
msgid "Live Chat"
msgstr "在线聊天"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:121
msgid ""
"The *Live Chat* feature allows website visitors to connect directly with a "
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
" be instantly created by using the :doc:`response command "
"</applications/websites/livechat/responses>` `/helpdesk`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
msgid ""
"To enable *Live Chat*, navigate to the :menuselection:`Configuration --> "
"Teams` list view, select a team, and on the :guilabel:`Teams` settings page,"
" click the check box next to :guilabel:`Live Chat`, under the "
":guilabel:`Channels` heading."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:130
msgid ""
"If this is the first time *Live Chat* has been enabled on the database, the "
"page may need to be saved manually and refreshed before any further steps "
"can be taken."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:133
msgid ""
"With the :guilabel:`Live Chat` setting engaged, click on :guilabel:`View "
"Channels`. Then, on the :guilabel:`Website Live Chat Channels` dashboard, "
"select the kanban card for the channel that was created for the *Helpdesk* "
"team, or create a :guilabel:`New` one if necessary. When a kanban card is "
"selected, additional options await on the channel's form."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:139
msgid "Customize the live chat channel"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:141
msgid ""
"When an individual channel is clicked on the :guilabel:`Website Live Chat "
"Channels` dashboard, Odoo directs the page to the channel form. From there, "
"the :guilabel:`Channel Name` can be edited, however Odoo names this to match"
" the *Helpdesk* team's kanban pipeline, by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:146
msgid ""
"If a *Helpdesk* team is named `Customer Care`, a *Live Chat* channel will be"
" created with the same name."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
msgid "View of the kanban cards for the available Live Chat channels."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:153
msgid "On the channel form, navigate through the tabs to complete the setup."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:156
msgid "Add operators"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:158
msgid ""
"*Operators* are the users who will act as agents and respond to live chat "
"requests from customers. The user who originally created the live chat "
"channel will be added by default."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:161
msgid ""
"To add additional users, navigate and click on the live chat channel from "
"the :guilabel:`Website Live Chat Channels` dashboard, and on the "
":guilabel:`Operators` tab, click :guilabel:`ADD`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:164
msgid ""
"Then, click the check box next to the users to be added, and click "
":guilabel:`SELECT`. :guilabel:`New` operators can be created and added to "
"the list, as well, by filling out the :guilabel:`Create Operators` form and "
"then clicking :guilabel:`SAVE & CLOSE` (or :guilabel:`SAVE & NEW` for "
"multiplerecord creations)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:169
msgid ""
"As well, current operators can be edited or removed by clicking on their "
"respective boxes in the :guilabel:`Operators` tab, and then adjusting their "
"form values, or by using one of the form buttons located at the bottom of "
"the form, such as :guilabel:`REMOVE`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:174
msgid ""
"Users can add themselves as an operator by clicking the :guilabel:`Join` "
"button on a *Live Chat* channel."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:178
msgid "Modify channel options"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:180
msgid ""
"The :guilabel:`Options` tab contains the visual and text settings for the "
"live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:182
msgid ""
"Change the text in the :guilabel:`Text of the Button` field to update the "
"greeting displayed in the text bubble when the live chat button appears on "
"the website."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:185
msgid ""
"Edit the :guilabel:`Welcome Message` to change the message a visitor sees "
"when they open the chat window. This message will appear as though it is "
"sent by a live chat operator, and should be an invitation to continue the "
"conversation."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:189
msgid ""
"Edit the :guilabel:`Chat Input Placeholder` to change the text that appears "
"in the box where visitors will type their replies."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:192
msgid ""
"Change the :guilabel:`Livechat Button Color` and the :guilabel:`Channel "
"Header Color` by clicking a color bubble to open the color selection window."
" Click the refresh icon to the right of the color bubbles to reset the "
"colors to the default selection."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:197
msgid ""
"Color selection, for the button or header, can be made manually, or through "
"RGB, HSL or HEX code selection. Different options will be available, "
"depending on your operating system."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:201
msgid "Create channel rules"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:203
msgid ""
"The :guilabel:`Channel Rules` tab determines when the live chat window opens"
" on the website by logic of when a :guilabel:`URL Regex` action is triggered"
" (e.g., a page visit)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:206
msgid ""
"Edit existing rules, or create a new one by clicking :guilabel:`Add a line`,"
" and fill out the pop-up form details based on how the rule should apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:209
msgid ""
"If a :guilabel:`Chatbot` will be included on this channel, select it from "
"the dropdown. If the chatbot will only be active when no operators are "
"available, check the box labeled :guilabel:`Enabled only if no operator`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:214
msgid ""
"If a chatbot is added to a live chat channel, then 3 new smart buttons will "
"appear on the channel settings form: :guilabel:`Chatbots`, "
":guilabel:`Sessions`, and :guilabel:`% Happy`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:217
msgid ""
"The :guilabel:`Chatbots` smart button is where the chatbot can be programmed"
" with a :guilabel:`Script`. Each line in the :guilabel:`Script` contains a "
":guilabel:`Message`, :guilabel:`Step Type`, :guilabel:`Answers`, and "
"conditional :guilabel:`Only If` logic that applies when certain pre-filled "
"answers are chosen. To create more steps in the :guilabel:`Script`, click "
":guilabel:`Add a line` and fill out the script steps form according to the "
"desired logic."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:223
msgid ""
":guilabel:`Sessions` is where live chat sessions are recorded in order of "
"descending :guilabel:`Session Date`, by default. Each record includes the "
":guilabel:`Attendees` involved in the live chat session, the :guilabel:`# "
"Messages`, as well as any :guilabel:`Rating` that was received when the "
"session ended."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:227
msgid ""
"The :guilabel:`% Happy` smart button includes a log of ratings that were "
"left by live chat attendees, and are labeled by date, time, and the support "
"agent who was responsible for the live chat session."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:231
msgid ""
"Add the URL for the pages this channel will be applied to in the "
":guilabel:`URL Regex` field. If this channel will only be available to users"
" in specific countries, add them to the :guilabel:`Country` field. If this "
"field is left blank, the channel will be available to all site visitors."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:241
msgid "Use the live chat widget"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:243
msgid ""
"The :guilabel:`Widget` tab on the live chat channel form offers an "
"embeddable website widget, or a shortcode for instant customer/supplier "
"access to a live chat window."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:246
msgid ""
"The live chat :guilabel:`Widget` can be applied to websites created through "
"Odoo by navigating to the :menuselection:`Website --> Configuration --> "
"Settings`. Then scroll to the :guilabel:`Live Chat` section, and select the "
"channel to add to the site. Click :guilabel:`Save` to apply."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:250
msgid ""
"To add the widget to a website created on a third-party platform, click "
":guilabel:`COPY` and paste the code into the `<head>` tag on the site."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:253
msgid ""
"Likewise, to send a live chat session to a customer or supplier, click the "
"second :guilabel:`COPY` button which contains a link to join directly."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:257
msgid "Create a support ticket from a live chat session"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:259
msgid ""
"Once live chat is enabled, operators will be able to communicate with site "
"visitors in real time."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/responses>` `/helpdesk` to create a ticket "
"without leaving the chat window. The transcript from the conversation will "
"be added to the new ticket, under the :guilabel:`Description` tab."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
msgid "Prioritizing tickets"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:269
msgid ""
"All tickets include a :guilabel:`Priority` field. The highest priority "
"tickets will appear at the top of the kanban and list views."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
msgid ""
"View of a team's kanban view and the prioritized tasks in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:276
msgid "The priority levels are represented by stars:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:278
msgid "0 stars = *Low Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:279
msgid "1 star = *Medium Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:280
msgid "2 stars = *High Priority*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:281
msgid "3 stars = *Urgent*"
msgstr "3星= *紧急*"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:283
msgid ""
"Tickets will be set to low priority (0 stars) by default. To change the "
"priority level, select the appropriate number of stars on the kanban card, "
"or on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:287
msgid ""
"As priority levels can be used as criteria for assigning :doc:`SLAs <sla>`, "
"changing the priority level of a ticket can alter the :abbr:`SLA (Service "
"Level Agreement)` deadline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:292
msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ":doc:`/applications/websites/livechat`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reporting"
msgstr "报表"

#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
"track trends for customer support tickets, identify areas for improvement, "
"manage employee workloads, and confirm when customer expectations are met."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Available reports"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid ""
"Details about the reports available in Odoo *Helpdesk* can be found below. "
"To view the different reports, go to :menuselection:`Helpdesk --> "
"Reporting`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:16
msgid "Ticket Analysis"
msgstr "工单分析"

#: ../../content/applications/services/helpdesk/overview/reports.rst:18
msgid ""
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
"Ticket Analysis`) provides an overview of every customer support ticket in "
"the database. This includes the number of tickets assigned among teams and "
"individual users."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:22
msgid ""
"This report is useful in identifying where teams are spending the most time,"
" and helps determine if there is an uneven workload distribution among the "
"support staff. The default report counts the number of tickets per team and "
"groups them by stage."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Ticket Analysis report default view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:30
msgid ""
"Alternative measures can be selected to track where the most time is spent "
"at different points in the workflow. To change the measures used for the "
"report that is currently displayed, or to add more, click the "
":guilabel:`Measures` button, and select one or more options from the drop-"
"down menu:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
":guilabel:`Average Hours to Respond`: average number of working hours "
"between a message sent from the customer and the response from the support "
"team. *This is does not include messages sent when the ticket was in a "
"folded stage*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:38
msgid ""
":guilabel:`Hours Open`: number of hours between the date the ticket was "
"created and the closed date. If there is no closed date on the ticket, the "
"current date is used. **This measure is not specific to working hours**"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:41
msgid ""
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
"*This measure is only available if Timesheets are enabled on a team, and the"
" current user has the access rights to view them*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:44
msgid ""
":guilabel:`Hours to Assign`: number of working hours between the date on "
"which the ticket was created and when it was assigned to a team member"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:46
msgid ""
":guilabel:`Hours to Close`: number of working hours between the date on "
"which the ticket was created and the date it was closed"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid ""
":guilabel:`Hours to First Response`: number of working hours between the "
"date on which the ticket was received and the date one which the first "
"message was sent. *This does not include email sent automatically when a "
"ticket reaches a stage*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:51
msgid ""
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:53
msgid ""
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:55
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
msgid ":guilabel:`Count`: number of tickets in total"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:58
msgid ""
"*Working hours* are calculated based on the default working calendar. To "
"view or change the working calendar, go to the :menuselection:`Settings` "
"application and select :menuselection:`Employees --> Company Working Hours`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:63
msgid "SLA Status Analysis"
msgstr "SLA状态分析"

#: ../../content/applications/services/helpdesk/overview/reports.rst:65
msgid ""
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
"is fulfilled, as well as the success rate of individual policies."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:69
msgid ""
"By default, this report is filtered to show the number of :abbr:`SLAs "
"(Service Level Agreements)` failed, as well as the failure rate over the "
"last 30 days, grouped by team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Group by options of Ticket Analysis report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:76
msgid ""
"To change the measures used for the report that is currently displayed, or "
"to add more, click the :guilabel:`Measures` button, and select one or more "
"options from the drop-down menu:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:79
msgid ""
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
" one :abbr:`SLA (Service Level Agreement)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:81
msgid ""
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:84
msgid ""
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
" (Service Level Agreements)` have been successful"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:86
msgid ""
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
"least one :abbr:`SLA (Service Level Agreement)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:88
msgid ""
":guilabel:`Number of SLA Successful`: number of tickets where all "
":abbr:`SLAs (Service Level Agreements)` have been successful"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:90
msgid ""
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:93
msgid ""
":guilabel:`Working Hours to Assign`: number of working hours between the "
"date on which the ticket was created and when it was assigned to a team "
"member"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:95
msgid ""
":guilabel:`Working Hours to Close`: number of working hours between the date"
" on which the ticket was created and the date it was closed"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:97
msgid ""
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
"date on which the ticket was created and the date the :abbr:`SLA (Service "
"Level Agreement)` was satisfied"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:102
msgid ""
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
" (Service Level Agreement)` objectives, and track the amount of time it took"
" to achieve those objectives, click :menuselection:`Measures --> Number of "
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
"SLA`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:107
msgid ""
"To sort these results by the team members assigned to the tickets, select "
":menuselection:`Total --> Assigned to`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:111
msgid ""
":doc:`Service Level Agreements (SLA) "
"</applications/services/helpdesk/overview/sla>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:114
msgid "Customer Ratings"
msgstr "客户点评"

#: ../../content/applications/services/helpdesk/overview/reports.rst:116
msgid ""
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
"Customer Ratings`) displays an overview of the ratings received on "
"individual support tickets, as well as any additional comments submitted "
"with the rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the kanban display in the Customer Ratings report."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:124
msgid ""
"Click on an individual rating to see additional details about the rating "
"submitted by the customer, including a link to the original ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the details of an individual customer rating."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:132
msgid ""
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
" option to hide the rating from the customer portal."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:135
msgid ""
"The *Customer Ratings* report is displayed in a kanban view by default, but "
"can also be displayed in graph, list, or pivot view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:139
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:142
msgid "View and filter options"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:144
msgid ""
"On any Odoo report, the view and filter options vary, depending on what data"
" is being analyzed, measured, and grouped. See below for additional "
"information on the available views for the *Helpdesk* reports."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:149
msgid ""
"Only one measure may be selected at a time for graphs, but pivot tables can "
"include multiple measures."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:153
msgid "Pivot view"
msgstr "数据透视视图"

#: ../../content/applications/services/helpdesk/overview/reports.rst:155
msgid ""
"The *pivot* view presents data in an interactive manner. All three "
"*Helpdesk* reports are available in pivot view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:158
msgid ""
"The pivot view can be accessed on any report by selecting the "
":guilabel:`grid icon` at the top right of the screen."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:165
msgid ""
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
"appropriate option."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:170
msgid "Graph view"
msgstr "图形视图"

#: ../../content/applications/services/helpdesk/overview/reports.rst:172
msgid ""
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:174
msgid ""
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
" top right of the screen. To switch between the different charts, select the"
" *related icon* at the top left of the chart, while in graph view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:180
msgid "Bar chart"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the SLA status analysis report in bar view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:186
msgid "Line chart"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Customer Ratings report in line view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:192
msgid "Pie chart"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Ticket analysis report in pie chart view."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:199
msgid ""
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
" This presents two (or more) groups of data on top of each other, instead of"
" next to each other, making it easier to compare data."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:204
msgid "Save and share a favorite search"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:206
msgid ""
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
"their most commonly used filters without having to reconstruct them every "
"time they are needed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:209
msgid ""
"To create and save new *Favorites* on a report, follow the steps below:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:211
msgid ""
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
" By` and :guilabel:`Measures` options."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:213
msgid "Click :menuselection:`Favorites --> Save current search`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:214
msgid "Rename the search."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:215
msgid ""
"Select :guilabel:`Use by default` to have these filter settings "
"automatically displayed when the report is opened. Otherwise, leave it "
"blank."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:217
msgid ""
"Select :guilabel:`Share with all users` to make this filter available to all"
" other database users. If this box is not checked, it will only be available"
" to the user who creates it."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:219
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the save favorites option in Odoo Helpdesk."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:226
msgid ""
":doc:`Start receiving tickets "
"</applications/services/helpdesk/overview/receiving_tickets>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/reports.rst:227
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:3
msgid "Service Level Agreements (SLA)"
msgstr "服务级别协议（SLA）"

#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"A Service Level Agreement (SLA) defines the level of service a customer can "
"expect from a supplier. SLAs provide a timeline that tells customers when "
"they can expect results, and keeps the support team on target."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create a new SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"To create a new :abbr:`SLA (Service Level Agreement)` Policy, navigate to "
"the team's page under :menuselection:`Helpdesk --> Configuration --> Teams`."
" Select a team, scroll to the :guilabel:`Performance` section, and then "
"check the selection box next to :guilabel:`SLA Policies` to enable it for "
"that specific team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:22
msgid ""
"The value indicated next to the :guilabel:`Working Hours` field is used to "
"determine the deadline for :abbr:`SLA (Service Level Agreement)` policies. "
"By default, this is determined by the value set in the :guilabel:`Company "
"Working Hours` field under :menuselection:`Settings app --> Employees --> "
"Work Organization`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"To create a new policy, click the smart button on the team`s settings page "
"or go to :menuselection:`Helpdesk -->  Configuration --> SLA Policies`, and "
"click :guilabel:`New`. Start by entering a :guilabel:`Title` and a "
":guilabel:`Description` for the new policy, and proceed to fill out the form"
" using the steps below."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:33
msgid "Define the criteria for an SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:35
msgid ""
"The :guilabel:`Criteria` section is used to identify what tickets this "
"policy will be applied to. Fill out the following fields to adjust the "
"selection criteria:"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid ""
":guilabel:`Team`: a policy can only be applied to one team. *This field is "
"required.*"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
":guilabel:`Priority`: the priority level for a ticket is identified by "
"selecting the number of stars representing the priority level on the kanban "
"card or the ticket itself. The :abbr:`SLA (Service Level Agreement)` will "
"only be applied once the priority level has been updated on the ticket to "
"match the :abbr:`SLA (Service Level Agreement)` criteria. If no selection is"
" made in this field, this policy will only apply to tickets marked as `Low "
"Priority` (zero stars)."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:44
msgid ""
":guilabel:`Types`: ticket types can be helpful when indicating when a ticket"
" is a customer question, that can be solved with a quick response, or an "
"issue, that may require additional investigation. Multiple ticket types can "
"be selected for this field. If no selection is made, this policy will apply "
"to all ticket types."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:48
msgid ""
":guilabel:`Tags`: tags are applied to briefly indicate what the ticket is "
"about. Multiple tags can be applied to a single ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:50
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:51
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* app enabled. This allows the ticket to tie directly to a "
"specific line on a sales order, which must be indicated on the ticket in the"
" :guilabel:`Sales Order Item` field."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:56
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field. "
"(i.e. multiple :guilabel:`Tags` can be included in a policy, but only one "
":guilabel:`Priority` level)"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a blank SLA policy record"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:64
msgid "Establish a target for an SLA policy"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:66
msgid ""
"The :guilabel:`Target` is the stage a ticket needs to reach, and the time "
"alloted to reach that stage, in order to satisfy the :abbr:`SLA (Service "
"Level Agreement)` policy. Any stage assigned to a team may be selected for "
"the :guilabel:`Reach Stage` field. Time spent in stages selected in "
":guilabel:`Excluding Stages` will not be included in the calculation of the "
":abbr:`SLA (Service Level Agreement)` deadline."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:73
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. However, if the :abbr:`SLA (Service Level "
"Agreement)` was titled `2 Days to Start`, it tracks the working time before "
"work on a ticket has begun, and would have `In Progress` as the "
":guilabel:`Reach Stage`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:79
msgid "Meeting SLA deadlines"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:81
msgid ""
"Once it is determined that a ticket fits the criteria of an :abbr:`SLA "
"(Service Level Agreement)` policy, a deadline is calculated. The deadline is"
" based on the creation date of the ticket, and the targeted working hours. "
"The deadline is then added to the ticket, as well as a white tag indicating "
"the name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
" Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:91
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline will be displayed on the "
"ticket. Once that deadline has passed, the next deadline will be displayed."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:95
msgid ""
"Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the "
":guilabel:`Deadline` field disappears from view on the ticket."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:103
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag will turn red. Once the :abbr:`SLA (Service Level "
"Agreement)` has failed, the red tag will stay on the ticket, even after the "
"ticket is moved to the :guilabel:`Reach Stage`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:113
msgid "Analyzing SLA performance"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:115
msgid ""
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
"(Service Level Agreement)` is fulfilled, as well as the success rate of "
"individual policies. Navigate to the report and corresponding pivot table by"
" going to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:121
msgid "Using the Pivot view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:123
msgid ""
"By default, the report is displayed in a :guilabel:`Pivot` view, and is "
"filtered to show the number of SLAs failed and the failure rate over the "
"last 30 days, grouped by team."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:130
msgid ""
"To add the number of SLAs passed or in progress, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available based on the measurements "
"preferred. Whenever a measurement is picked, a check mark will appear in the"
" drop-down menu to indicate that that measurement is included, and a "
"corresponding new column will emerge in the pivot table to show the relevant"
" calculations."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:136
msgid ""
"To add a group to a row or column, click the plus :guilabel:` + ` button "
"next to :guilabel:`Total`, and then select one of the groups. To remove one,"
" click the minus :guilabel:` - ` button and deselect."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:141
msgid "Using the Graph view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:143
msgid ""
"The :guilabel:`Status Analysis` report can also be viewed as a "
":guilabel:`Bar`, :guilabel:`Line`, or :guilabel:`Pie` Chart. Toggle between "
"these views by selecting the appropriate icon at the top of the chart."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:149
msgid "Bar Chart"
msgstr "柱状图"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:155
msgid "Line Chart"
msgstr "线状图"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:161
msgid "Pie Chart"
msgstr "饼图"

#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:168
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` can be viewed "
":guilabel:`Stacked`. This presents two or more groups to appear on top of "
"each other instead of next to each other, making it easier to compare data."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:173
msgid "Using the Cohort view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:175
msgid ""
"The :guilabel:`Cohort` view is used to track the changes in data over a "
"period of time. To display the :guilabel:`Status Analysis` report in a "
":guilabel:`Cohort` view, click the icon in the top right corner above the "
"chart."
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in cohort view"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:184
msgid ":ref:`Reporting views <reporting/views>`"
msgstr ""

#: ../../content/applications/services/helpdesk/overview/sla.rst:185
msgid ""
":doc:`Allow customers to close their tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""

#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr "项目"

#: ../../content/applications/services/project.rst:10
msgid ""
"Odoo Project is a tool to manage your ongoing projects. Schedule tasks, "
"assign activities to coworkers, and keep track of each project's "
"profitability."
msgstr ""

#: ../../content/applications/services/project.rst:14
#: ../../content/applications/services/timesheets.rst:11
msgid ""
"`Odoo Tutorials: Project and Timesheets "
"<https://www.odoo.com/slides/project-and-timesheets-21>`_"
msgstr ""
"`Odoo 教程：项目和时间表 <https://www.odoo.com/slides/project-and-timesheets-21>`_"

#: ../../content/applications/services/project/project_management.rst:3
msgid "Project management"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:5
msgid ""
"Odoo Project uses the **Kanban** project management system. This means all "
"projects are broken down into tasks, which are categorized on a whiteboard "
"according to what production phase they are in."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:8
msgid "Did you know?"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:10
msgid ""
"The word **Kanban** comes from Japanese and refers to the \"visual board\" "
"management method."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:13
msgid ""
"`Odoo Tutorials: Kanban Project Management "
"<https://www.odoo.com/slides/slide/kanban-project-management-1664>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:19
msgid ""
"Open the **Project** app and click :guilabel:`Create` to start a new "
"project. Enter a :guilabel:`Name` for your project and click "
":guilabel:`Create Project`."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:22
msgid ""
"You can customize your existing **projects** from the dashboard by clicking "
"the drop-down toggle button (:guilabel:`⋮`) on your project's **card**."
msgstr ""

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project card"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:29
msgid "This enables a new menu divided into four parts:"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:31
msgid ""
":guilabel:`View`: see an overview of your project's components, such as its "
":guilabel:`Tasks`, :guilabel:`Milestones` and :guilabel:`Project Updates`. "
"Depending on which apps you have activated, more options may be available, "
"such as :guilabel:`Documents`. All uploaded files can be found under this "
"menu, as well as in the **Documents** app, under :guilabel:`Projects`;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:35
msgid ""
":guilabel:`Reporting`: analyze your project's progress and profitability "
"through graphics and statistics;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:37
msgid ""
"**Color**: make a line of color appear on the left side of the card so that "
"your project is more recognizable;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:39
msgid ":guilabel:`Settings`: you can change the following:"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:41
msgid "the :guilabel:`Name` of the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:42
msgid "the :guilabel:`Name of the tasks` found under that project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:43
msgid "the :guilabel:`Customer` for whom the project is intended;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:44
msgid "the :guilabel:`Tags` used for filtering;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:45
msgid "the :guilabel:`Company` responsible for the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:46
msgid "the employee designated as :guilabel:`Project Manager`;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:47
msgid "the :guilabel:`Planned Date` of the project;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:48
msgid "the total :guilabel:`Allocated Hours` for that project."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:50
msgid ""
"Additionally, you can mark the project as :guilabel:`Favorite`, allowing you"
" to find it using the :guilabel:`My Favorites` filter on the Kanban view;"
msgstr ""

#: ../../content/applications/services/project/project_management.rst-1
msgid "Project settings"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:58
msgid ""
"`Odoo Tutorials: Customize your project "
"<https://www.odoo.com/slides/slide/customize-your-"
"project-1662?fullscreen=1>`_"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:61
msgid ""
"Further settings are available under the :guilabel:`Settings` tab. Most of "
"them are *only* available depending on the activated apps."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:65
msgid "Scheduling activities"
msgstr ""

#: ../../content/applications/services/project/project_management.rst:67
msgid ""
"You can schedule **activities** (ex. :guilabel:`Call`, :guilabel:`Meeting`, "
"etc.) per project by clicking on the **clock** icon on a project. Doing so "
"opens a list with already scheduled activities and allows planning **new** "
"activities by clicking :guilabel:`+ Schedule an activity`. On the pop-up "
"window, select the :guilabel:`Activity Type`, enter a :guilabel:`Summary` "
"for that activity, a :guilabel:`Due Date`, and assign it to an employee. "
"According to the :guilabel:`Activity Type`, you may have **additional "
"options** available."
msgstr ""

#: ../../content/applications/services/project/project_management.rst:75
msgid ""
"If an activity is **already** scheduled, the icon may change to a **phone**,"
" **group of people**, or other."
msgstr ""

#: ../../content/applications/services/project/tasks.rst:5
msgid "Tasks"
msgstr "任务"

#: ../../content/applications/services/project/tasks/email_alias.rst:3
msgid "Create Project's Tasks from an Email Alias"
msgstr "通过项目的任务创建电子邮件别名"

#: ../../content/applications/services/project/tasks/email_alias.rst:5
msgid ""
"When you already have an email address that customers know from the top of "
"their heads, changing it is the last thing you want to do. Instead, link "
"that address to your project and transform those conversations into "
"structured work. It automatically creates a task in the first stage of a "
"project."
msgstr ""
"如果您已经有了客户从头开始知道的电邮地址，那么更改它是您要做的最后一件事。 而是将地址链接到您的项目，然后将这些对话转换为结构化的工作。 "
"它会在项目的第一阶段自动创建任务。"

#: ../../content/applications/services/project/tasks/email_alias.rst:11
msgid "Set up an incoming email server"
msgstr "设置传入电子邮件服务器"

#: ../../content/applications/services/project/tasks/email_alias.rst:14
msgid ""
"On the *Settings* application, enable *External Email Servers* and define "
"the incoming email alias you would like to use."
msgstr "在 *设置* 应用程序上，启用 *外部电子邮件服务器* 并定义您要使用的传入电子邮件别名。"

#: ../../content/applications/services/project/tasks/email_alias.rst:15
msgid ""
"**For more information**: "
":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
" **关更多信** : :doc:`/applications/general/email_communication/email_servers`"

#: ../../content/applications/services/project/tasks/email_alias.rst:18
msgid "Configure the email alias in your project"
msgstr "在项目中配置电子邮件别名"

#: ../../content/applications/services/project/tasks/email_alias.rst:22
msgid ""
"Now that you have the incoming email server set up, go to "
":menuselection:`Project --> Configuration --> Projects --> Edit`. Under the "
"*Emails* tab, define the wanted email alias and choose the policy to receive"
" a message."
msgstr ""
"现在您已经设置了传入电子邮件服务器，请转到 :menuselection:` 项目 --> 设置 -->  项目 -->编辑` 。 在 *电子邮件* "
"选项卡下，定义所需的电子邮件别名，然后选择接收消息的策略。"

#: ../../content/applications/services/project/tasks/email_alias.rst:23
msgid "In addition, you can now directly set it when creating a new project."
msgstr "此外，您现在可以在创建新项目时直接进行设置。"

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid ""
"In the settings of your project, define the emails alias under the tab email"
" in Odoo Project"
msgstr ""

#: ../../content/applications/services/project/tasks/email_alias.rst:30
msgid ""
"All the recipients of the email (To/Cc/Bcc) are automatically added as "
"followers of the task."
msgstr "电子邮件的所有收件人（收件人/抄送/密件抄送）将自动添加为任务的关注者。"

#: ../../content/applications/services/project/tasks/email_alias.rst:32
msgid "The email can be seen under the name of your project on the dashboard."
msgstr "可以在仪表板上的项目名称下看到该电子邮件。"

#: ../../content/applications/services/project/tasks/email_alias.rst-1
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:3
msgid "Recurring tasks"
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:5
msgid ""
"When handling a project, the same task often needs to be performed several "
"times: for example, weekly meetings or status reports. The **recurring "
"tasks** feature allows you to automate the creation of those tasks."
msgstr "在处理项目时，经常需要多次执行相同的任务：例如，每周会议或状态报告。**经常性任务**功能可让您自动创建这些任务。"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:10
msgid ""
"`Odoo Tutorials: Recurring tasks "
"<https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
msgstr ""
"`Odoo 教程：经常性任务 <https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:15
msgid ""
"To enable recurring tasks, go to :menuselection:`Project --> Configuration "
"--> Settings`, then activate :guilabel:`Recurring Tasks`, and press "
":guilabel:`Save`."
msgstr ""
"要启用经常性任务，请转到 :menuselection:`项目 --> 配置 --> 设置`，然后激活 :guilabel:`经常性任务`，并按 "
":guilabel:`保存`。"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:18
msgid ""
"Recurring tasks are now activated on all existing projects. The feature can "
"be deactivated on an individual project by clicking the drop-down menu "
"button :guilabel:`⋮` next to the project name, then going to "
":menuselection:`Settings --> Settings --> Task Management` and disabling "
":guilabel:`Recurring Tasks`."
msgstr ""
"经常性任务现在已在所有现有项目中激活。点击项目名称旁边的下拉菜单按钮 :guilabel:`⋮'，然后转到 "
":menuselection:`设置-->设置-->任务管理` 并禁用 :guilabel:`经常性任务`，即可在单个项目上停用该功能。"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:24
msgid "Set up task recurrence"
msgstr "设置任务重复周期"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:26
msgid ""
"In an existing task, press the :guilabel:`Recurrent` button next to the "
":guilabel:`Planned date`. Then, configure :guilabel:`Repeat Every` field "
"according to your needs."
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:29
msgid ""
"A new task in recurrence will be created once either of this conditions is "
"met: - Previous task in recurrence has been closed. - On the day of the "
"planned recurrence."
msgstr "只要满足以下条件之一，就会创建一个新的循环任务：- 上一个循环任务已关闭。- 在计划的循环日期当天。"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:33
msgid ""
"The new task is created on your project dashboard with the following "
"configuration:"
msgstr "新任务在项目仪表板上创建，配置如下："

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:35
msgid ""
":guilabel:`Stage`: first stage of the project dashboard (:guilabel:`New` or "
"equivalent);"
msgstr ":guilabel:`阶段：项目仪表板的第一阶段（:guilabel:`新建` 或类似内容）；"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:36
msgid ""
":guilabel:`Name`, :guilabel:`Description`, :guilabel:`Project`, "
":guilabel:`Assignees`, :guilabel:`Customer`, :guilabel:`Tags`: copied from "
"the original task;"
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:38
msgid ""
":guilabel:`Milestones`, :guilabel:`Deadline`, :guilabel:`Timesheets`, "
":guilabel:`Chatter`, :guilabel:`Activities`, :guilabel:`Subtasks`: those "
"fields are not copied;"
msgstr ""

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:41
msgid ""
"A **smart button** on the task displays the total number of existing "
"recurrences."
msgstr "任务上的**智能按钮**会显示现有循环任务的总数。"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:44
msgid "Edit or stop task recurrence"
msgstr "编辑或停止任务循环"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:46
msgid ""
"**To edit** the recurrence, open the last task in recurrence. Any changes "
"made on the task will be applied to the tasks that will be created in the "
"future."
msgstr "**要编辑**循环任务，打开循环任务中的最后一项任务。对该任务所做的任何更改都将应用到今后创建的任务中。"

#: ../../content/applications/services/project/tasks/recurring_tasks.rst:49
msgid ""
"**To stop** the recurrence, open the last task in recurrence and press the "
":guilabel:`Recurrent` button next to the :guilabel:`Planned date`."
msgstr ""

#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr "工时单"

#: ../../content/applications/services/timesheets/overview/time_off.rst:3
msgid "Create Timesheets upon Time Off Validation"
msgstr "在下班验证时创建时间表"

#: ../../content/applications/services/timesheets/overview/time_off.rst:5
msgid ""
"Odoo automatically timesheets on project/tasks upon time off requests. This "
"allows for better overall control over the validation of timesheets, as it "
"does not leave place for forgetfulness and questions after hours that have "
"not been timesheeted by the employee."
msgstr "根据休假请求，Odoo会自动生成项目/任务的时间表。这样可以更好地对时间表的验证进行总体控制，因为它不会让员工忘记和在下班后提出问题。"

#: ../../content/applications/services/timesheets/overview/time_off.rst:9
msgid ""
"Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and"
" change the *Project* and *Task* set by default, if you like."
msgstr "激活：ref:`开发者模式 <developer-mode>`，转到*时间表*，如果愿意，更改默认设置的*项目*和*任务*。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of Timesheets setting enabling the feature record time off in Odoo "
"Timesheets"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:16
msgid ""
"Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select"
" or create the needed type, and decide if you would like the requests to be "
"validated or not."
msgstr ""
"转到：菜单选择：`Time Off-->Configuration-->Time Off Types`。选择或创建所需的类型，并决定是否要验证请求。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"View of a time off types form emphasizing the time off requests and timesheets section in\n"
"Odoo Time Off"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:26
msgid ""
"Now, once the employee has requested his time off and the request has been "
"validated (or not, depending on the setting chosen), the time is "
"automatically allocated on *Timesheets*, under the respective project and "
"task."
msgstr "现在，一旦员工请求休假并验证了请求（或未验证，取决于所选的设置），时间就会自动分配到各自项目和任务下的*时间表*。"

#: ../../content/applications/services/timesheets/overview/time_off.rst:27
msgid ""
"On the example below, the user requested *Paid Time off* from July 13th to "
"15th."
msgstr "在下面的例子中，用户请求*带薪休假*从7月13日到15日。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the time off request form in Odoo Time Off"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:33
msgid ""
"Considering that validation is not required, the requested time off is "
"automatically displayed in *Timesheets*. If validation is necessary, the "
"time is automatically allocated after the responsible person for validating "
"does it so."
msgstr "考虑到不需要验证，请求的休息时间自动显示在*时间表*中。如果需要验证，则在负责验证的人员完成验证后，时间会自动分配。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid ""
"Video of timesheets emphasizing the requested time off from the employee in "
"Odoo Timesheets"
msgstr ""

#: ../../content/applications/services/timesheets/overview/time_off.rst:41
msgid ""
"Click on the magnifying glass, hovering over the concerned cell, to access "
"all the aggregated data on that cell (day), and see details regarding the "
"project/task."
msgstr "单击放大镜，将光标悬停在相关单元格上，以访问该单元格（天）上的所有聚合数据，并查看有关项目/任务的详细信息。"

#: ../../content/applications/services/timesheets/overview/time_off.rst-1
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr ""