[I18N] Update translation terms from Transifex

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Odoo Translation Bot
2023-04-16 00:40:28 +02:00
parent b00b9b3f2e
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@@ -24,7 +24,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-04-06 08:12+0000\n"
"POT-Creation-Date: 2023-04-13 05:55+0000\n"
"PO-Revision-Date: 2022-10-04 12:53+0000\n"
"Last-Translator: Emily Jia <eji@odoo.com>, 2023\n"
"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
@@ -351,11 +351,10 @@ msgid ""
msgstr "因Azure云平台OAuth鉴权接口实现中的特殊需求,微软Azure云OAuth身份认证当前与Odoo不兼容."
#: ../../content/applications/general/auth/azure.rst:9
msgid ":doc:`/applications/general/calendars/outlook/outlook_calendar`"
msgid ":doc:`../../productivity/calendar/outlook`"
msgstr ""
#: ../../content/applications/general/auth/azure.rst:10
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:10
#: ../../content/applications/general/email_communication/email_servers.rst:67
msgid ":doc:`/administration/maintain/azure_oauth`"
msgstr ""
@@ -378,12 +377,10 @@ msgid ""
msgstr "如果您的组织使用 Google Workforce,并且您希望组织内的员工使用其 Google 帐户连接到 Odoo,这将特别有用。"
#: ../../content/applications/general/auth/google.rst:12
msgid ""
":doc:`/applications/general/calendars/google/google_calendar_credentials`"
msgid ":doc:`../../productivity/calendar/google`"
msgstr ""
#: ../../content/applications/general/auth/google.rst:13
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:10
#: ../../content/applications/general/email_communication/email_servers.rst:66
msgid ":doc:`/administration/maintain/google_oauth`"
msgstr ""
@@ -625,526 +622,6 @@ msgid ""
"left blanked, the admin profile will be used as template."
msgstr "在 **模板用户** 中,为创建的新配置文件指定模板。如果留空,管理员配置文件将用作模板。"
#: ../../content/applications/general/calendars.rst:5
msgid "Calendars"
msgstr "日历"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:3
msgid "Synchronize Google Calendar with Odoo"
msgstr "同步谷歌日历"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:5
msgid ""
"Synchronize Google Calendar with Odoo to see and manage meetings from both "
"platforms (updates go in both directions). This integration helps organize "
"your schedule so you never miss a meeting."
msgstr ""
"将 Google 日历与 Odoo 同步,以从两个平台查看和管理会议(双向更新)。 这种集成有助于组织您的日程安排,因此您不会错过任何会议。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:9
msgid ":doc:`/applications/general/auth/google`"
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:13
msgid "Setup in Google"
msgstr "在Google中设定"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:16
msgid "Enable Google Calendar API"
msgstr "允许Google日历API"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:18
msgid ""
"Begin by creating a new Google API project and enabling the Google Calendar "
"API. Then, go to the `Google API Console "
"<https://console.developers.google.com>`_ and log into your Google account."
msgstr ""
"首先创建一个新的 Google API 项目并启用 Google Calendar API。 然后,转到 `Google API 控制台 "
"<https://console.developers.google.com>`_ 并登录您的 Google 帐户。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:22
msgid ""
"If this is your first time visiting this page, Google will prompt you to "
"enter a country and agree to the Terms of Service. Select a country from the"
" drop-down list and agree to the :abbr:`ToS (Terms of Service)`."
msgstr ""
"如果这是您第一次访问此页面,Google 会提示您输入国家并同意服务条款。 从下拉列表中选择一个国家并同意: 缩写:`ToS(服务条款)`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:26
msgid ""
"Next, click :guilabel:`Select a project` and select or create an API project"
" to store credentials."
msgstr "接下来,点击 :guilabel: ` Select a project ` 并选择或创建一个API项目来存储凭据。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Create a new API project to store credentials."
msgstr "创建一个新的API项目来存储凭据。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:33
msgid ""
"Give the API Project a clear name like \"Odoo Sync\" so you can easily find "
"it."
msgstr "为 API 项目起一个清晰的名称,例如“Odoo Sync”,以便您轻松找到它。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:35
msgid ""
"Then, open the API Project and click :guilabel:`Enable APIs and Services`."
msgstr "然后,打开API项目,点击 :guilabel:`Enable APIs and Services`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Enable APIs and Services on the API Project."
msgstr "在API项目中启用API和服务。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:41
msgid ""
"After that, search for *Google Calendar API* using the search bar and select"
" :guilabel:`Google Calendar API` from the search results. Click "
":guilabel:`Enable`."
msgstr ""
"之后,使用搜索栏搜索 *谷歌Calendar API*,并从搜索结果中选择 :guilabel:`Google Calendar API`。点击 "
":guilabel:`Enable` 。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Enable the Google Calendar API."
msgstr "启用谷歌日历API。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:49
msgid "Create credentials"
msgstr "创建凭据"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:51
msgid ""
"Now that you have created your API project and enabled the Google Calendar "
"API, you need to create credentials. Begin by clicking :guilabel:`Create "
"Credentials`. Google will then guide you through four steps to create your "
"API credentials."
msgstr ""
"现在您已经创建了API项目并启用了谷歌Calendar API,您需要创建凭证。首先点击 :guilabel:`Create "
"Credentials`。按照向导通过四个步骤来创建API凭证。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:55
msgid ""
"In the first step, :guilabel:`Credential Type`, select the :guilabel:`Google"
" Calendar API` and :guilabel:`User Data` options. Then, click "
":guilabel:`Next`."
msgstr ""
"在第一步中, :guilabel:`Credential Type` ,选择 :guilabel:`Google Calendar API` 和 "
":guilabel:`User Data` 选项。然后,点击 :guilabel:`Next`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Select Google Calendar API and User Data for the Credential Type."
msgstr "为凭据类型选择谷歌日历API和用户数据。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:62
msgid ""
"In the second step, :guilabel:`OAuth Consent Screen`, type *Odoo* in the "
":guilabel:`App name` field, select your email address for the "
":guilabel:`User support email` field, and type your email address for the "
":guilabel:`Developer contact information` section. Then, click "
":guilabel:`Save and Continue`."
msgstr ""
"在第二步 :guilabel:`OAuth Consent Screen`中,在 :guilabel:`App name`字段中输入 *Odoo* ,在"
" :guilabel:`User support email` 字段中选择电子邮件地址,在 :guilabel:`Developer contact "
"information` 部分中输入你的电子邮件地址。然后,点击 :guilabel:`Save and Continue`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:67
msgid ""
"Skip the third step, :guilabel:`Scopes`, by clicking :guilabel:`Save and "
"Continue`."
msgstr "跳过第三步 :guilabel:`Scopes`,点击 :guilabel:`Save and Continue`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:69
msgid ""
"In the last step, :guilabel:`OAuth Client ID`, select :guilabel:`Website "
"application` for the :guilabel:`Application Type` field and type *My Odoo "
"Database* for the :guilabel:`Name`."
msgstr ""
"在最后一步,:guilabel: ' OAuth客户端ID ',为:guilabel: ' application Type "
"'字段选择:guilabel: ' Website application ',为:guilabel: ' Name '字段选择*My Odoo "
"Database*。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:72
msgid ""
"Under the :guilabel:`Authorized JavaScript Origins` section, click "
":guilabel:`+ Add URI` and type your company's Odoo URL address."
msgstr ""
"在guilabel`经授权JavaScript Origins`部分,单击guilabel`+ Add URI`,并输入您公司的Odoo "
"URL地址。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:75
msgid ""
"Under the :guilabel:`Authorized redirect URIs` section, click :guilabel:`+ "
"Add URI` and type your company's Odoo URL address followed by "
"*/google_account/authentication*. Finally, click :guilabel:`Create` and "
":guilabel:`Done`."
msgstr ""
"在guilabel`经授权重新定向URIs`部分,单击guilabel`+ Add URI`,并输入您公司的Odoo "
"URL地址,后加*/google_account/authentication*。最后,单击guilabel`创建`和guilabel`完成`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid ""
"Add the authorized JavaScript origins and the authorized redirect URIs."
msgstr "添加授权的 JavaScript 起源和授权的重定向 URI。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:83
msgid ""
"After successfully creating a new API project, enabling the Google Calendar "
"API, and generating the Google Calendar API credentials, you should now have"
" a Client ID and Client Secret."
msgstr ""
"在成功创建新的 API 项目、启用 Google Calendar API 并生成 Google Calendar API 凭据后,您现在应该拥有一个 "
"Client ID 和 Client Secret。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:87
msgid "Client ID & Client Secret"
msgstr "客户端ID和客户端密钥"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:89
msgid ""
"The **Client ID** and the **Client Secret** are both needed to connect "
"Google Calendar to Odoo. Find the Client ID and the Client Secret by opening"
" the Google Cloud Platform navigation menu and going to :menuselection:`API "
"& Services --> Credentials --> OAuth 2.0 Client IDs`."
msgstr ""
"**客户ID**和**客户密码**均需将Google日历连接至Odoo需要。打开Google云端平台导航菜单,进入:菜单选择:`API和服务--> "
"资格证书--> OAuth 2.0客户ID`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:93
msgid ""
"Next, locate the credentials you just created for the Google Calendar API. "
"Then, click on :guilabel:`Edit OAuth Client` (the pencil icon). The page "
"will redirect to the edit page, where you can view the Client ID and the "
"Client Secret."
msgstr ""
"然后,找到您为Google日历API创建的凭据,单击guilabel:`编辑OAuth客户`(铅笔图标)。页面重定向至编辑页面,您可以查看客户ID和客户密码。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Click Edit OAuth Client to view the credential details."
msgstr "单击 \"编辑OAuth客户端\",查看证书的详细信息。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:102
msgid "Setup in Odoo"
msgstr "设置Odoo"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:104
msgid ""
"Once the Client ID and the Client Secret are located, open the Odoo database"
" and go to :menuselection:`Settings --> General Settings --> Integrations "
"--> Google Calendar`. Check the box next to :guilabel:`Google Calendar`."
msgstr ""
"找到客户端ID和客户端密码后,打开Odoo数据库,进入:菜单选择:`设置--> 一般设置--> 融合--> "
"Google日历`。勾选guilabel`Google日历`。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "The Google Calendar checkbox in General Settings."
msgstr "常规设置中的谷歌日历复选框。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:112
msgid ""
"Next, copy and paste the Client ID and the Client Secret from the Google "
"Calendar API Credentials page into their respective fields below the "
":guilabel:`Google Calendar` checkbox. Then, click :guilabel:`Save`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:116
msgid ""
"Finally, open the Calendar module in Odoo and click on the "
":guilabel:`Google` sync button to sync Google Calendar with Odoo."
msgstr "最后,打开 Odoo 中的日历模块,点击:guilabel:`Google` 同步按钮,将 Google 日历与 Odoo 同步。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid ""
"Click the Google sync button in Odoo Calendar to sync Google Calendar with "
"Odoo."
msgstr "点击Odoo日历中的谷歌同步按钮来将谷歌日历与Odoo同步。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:124
msgid ""
"The first time you sync your Google Calendar with Odoo, the page will "
"redirect to your Google Account. Click :guilabel:`OK` and :guilabel:`Allow` "
"to authorize Odoo to access Google Calendar."
msgstr ""
"首次将您的 Google 日历与 Odoo 同步时,该页面将重定向到您的 Google 帐户。 "
"点击:guilabel:`OK`和:guilabel:`Allow`授权Odoo访问谷歌日历。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Give Odoo permission to access Google Calendar."
msgstr "给 Odoo 访问 Google 日历的权限。"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:131
msgid "Now, Odoo Calendar is successfully synced with Google Calendar!"
msgstr "现在,Odoo 日历已成功与 Google 日历同步!"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Successfully sync between Odoo and Google Calendar."
msgstr "Odoo 与 Google 日历成功同步。"
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:3
msgid "Synchronize Outlook Calendar with Odoo"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:5
msgid ""
"Synchronizing a user's Outlook Calendar with Odoo is useful for keeping "
"track of their tasks and appointments across all related applications."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:9
msgid ":doc:`/applications/general/auth/azure`"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:13
msgid "Register the application with Microsoft Azure"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:15
msgid ""
"To sync the Outlook Calendar with Odoo's Calendar, a Microsoft Azure account"
" is needed. Creating an account is free for users who have never tried or "
"paid for Azure. For more information, `click here "
"<https://azure.microsoft.com/en-us/free/?WT.mc_id=A261C142F>`_."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:19
msgid ""
"Refer to `Microsoft's documentation <https://docs.microsoft.com/en-"
"us/azure/active-directory/ develop/quickstart-create-new-tenant>`_ on how to"
" set up an Azure AD Tenant (also called an *environment*), which is a "
"representation of an organization to manage and register apps."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:23
msgid ""
"Then, `Register an Application <https://docs.microsoft.com/en-"
"us/azure/active-directory/develop/ quickstart-register-app>`_, choosing the "
"appropriate :guilabel:`Supported account type`. Users who wish to connect "
"their Outlook calendar to Odoo should select the :guilabel:`Accounts in any "
"organizational directory (Any Azure AD directory - Multitenant) and personal"
" Microsoft accounts (e.g. Skype, Xbox)` option for :guilabel:`Supported "
"account types`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:29
msgid ""
"When configuring the :guilabel:`Redirect URI`, choose :guilabel:`Web` and "
"copy the Odoo database URI (URL) followed by "
"`/microsoft_account/authentication`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:33
msgid ""
"Enter `https://www.companyname.odoo.com/microsoft_account/authentication` "
"for the :guilabel:`Redirect URI`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid ""
"The \"Supported account type\" and \"Redirect URI\" settings in the "
"Microsoft Azure AD portal."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:40
msgid ""
"For more information on the restrictions and limitations of URIs, `check "
"this page <https://docs. microsoft.com/en-us/azure/active-"
"directory/develop/reply-url>`_."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:43
msgid ""
"Regarding the application credentials, the user *must* add a client secret, "
"which allows Odoo to authenticate itself, requiring no interaction from the "
"user's side. :guilabel:`Certificates` are optional."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:47
msgid ""
"To do add a client secret, click :guilabel:`Add a certificate or secret` and"
" then click :guilabel:`New client secret`. Next, type a "
":guilabel:`Description` and select when the client secret "
":guilabel:`Expires`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:51
msgid ""
"Since resetting the synchronization can be tricky, Odoo recommends setting "
"the maximum allowed expiration date for the client secret (24 months), so "
"there is no need to re-synchronize soon. Finally, click :guilabel:`Add` to "
"generate the client secret (:guilabel:`Secret ID`)."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:56
msgid "Configuration in Odoo"
msgstr "Odoo 中的配置"
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:58
msgid ""
"In the Odoo database, go to :menuselection:`Settings --> General Settings "
"--> Integrations` and activate the :guilabel:`Outlook Calendar` setting."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Outlook Calendar\" setting activated in Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:65
msgid ""
"From the Microsoft Azure portal, under the :guilabel:`Overview` section of "
"the application, copy the :guilabel:`Application (Client) ID`, and paste it "
"into the :guilabel:`Client ID` field in Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Client ID\" in the Microsoft Azure portal."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:72
msgid ""
"In the Microsoft Azure portal, under the :guilabel:`Certificates & secrets` "
"section, copy the :guilabel:`Client Secret Value` and paste it into the "
":guilabel:`Client Secret` field in Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Client Secret\" token to be copied from Microsoft to Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:79
msgid ""
"Finally, on the Odoo :menuselection:`Settings --> General Settings` page, "
"click :guilabel:`Save`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:84
msgid "Sync with Outlook"
msgstr "与 Outlook 同步"
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:88
msgid ""
"Odoo highly recommends testing the Outlook calendar synchronization on a "
"test database and a test email address (that is not used for any other "
"purpose) before attempting to sync the desired Outlook Calendar with the "
"user's production database."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:92
msgid ""
"If the user has any past, present, or future events on their Odoo calendar "
"before syncing their Outlook calendar, Outlook will treat the events pulled "
"from Odoo's calendar during the sync as new events, causing an email "
"notification to be sent from Outlook to all the event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:96
msgid ""
"To avoid unwanted emails being sent to all past, present, and future event "
"attendees, the user must add the events from the Odoo calendar to the "
"Outlook calendar before the first ever sync, delete the events from Odoo, "
"and then start the sync."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:100
msgid ""
"Even after synchronizing the Odoo Calendar with the Outlook calendar, "
"Outlook will still send a notification to all event participants every time "
"an event is edited (created, deleted, unarchived, or event date/time "
"changed), with no exceptions. This is a limitation that cannot be fixed from"
" Odoo's side."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:105
msgid ""
"After one user syncs their Outlook calendar to the Odoo database, unwanted "
"email notifications are unavoidable because the first synchronized user's "
"events will be in the Odoo Calendar. If the Odoo database is shared amongst "
"multiple users, and another user wants to sync their Outlook calendar with "
"Odoo Calendar, Outlook will again pull the existing Odoo Calendar events "
"during the sync and treat them as new events, causing Outlook to send email "
"invitations to all event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:112
msgid ""
"In summary, once a user synchronizes their Outlook calendar with the Odoo "
"calendar:"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:114
msgid ""
"Creating an event in Odoo causes Outlook to send an invitation to all event "
"attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:115
msgid ""
"Deleting an event in Odoo causes Outlook to send a cancellation to all event"
" attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:116
msgid ""
"Unarchiving an event in Odoo causes Outlook to send an invitation to all "
"event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:117
msgid ""
"Archiving an event in Odoo causes Outlook to send a cancellation to all "
"event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:118
msgid ""
"Adding a contact to an event causes Outlook to send an invitation to all "
"event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:119
msgid ""
"Removing a contact from an event causes Outlook to send a cancellation to "
"all event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:122
msgid "Sync Odoo Calendar and Outlook"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:124
msgid ""
"In the Odoo database, go to the :guilabel:`Calendar` module and click the "
":guilabel:`Outlook` sync button. The page will redirect to a Microsoft login"
" page, and the user is asked to log in to their account, if they are not "
"already, and grant the required permissions."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Outlook\" sync button in Odoo Calendar."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:132
msgid ""
"The synchronization is a two-way process, meaning that events are reconciled"
" in both accounts (Outlook and Odoo)."
msgstr "同步是一个双向过程,这意味着事件在两个帐户(Outlook 和 Odoo)中进行协调。"
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:136
msgid ""
"All users that want to use the synchronization simply need to :ref:`sync "
"their calendar with Outlook <outlook_calendar/sync_with_outlook>`. The "
"configuration of Microsoft's Azure account is only done once, as Azure AD "
"tenants' Client IDs and Client Secrets are unique, and represent an "
"organization that helps the user to manage a specific instance of Microsoft "
"cloud services for their internal and external users."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:143
msgid ":doc:`../../../productivity/mail_plugins/outlook`"
msgstr ":doc:`../../../生产力/mail_plugins/展望`"
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:144
msgid ":doc:`../google/google_calendar_credentials`"
msgstr ":doc:`../谷歌/google_calendar_credentials`"
#: ../../content/applications/general/developer_mode.rst:5
msgid "Developer Mode (debug mode)"
msgstr "开发人员模式(调试模式)"
@@ -4816,8 +4293,8 @@ msgstr ""
",查看要更改语言的用户列表,选择用户并点击左上角的 **编辑** 。可在用户偏好中更改之前已安装的语言,然后点击 **保存** 。"
#: ../../content/applications/general/users/language.rst:61
msgid ":doc:`../../websites/website/publish/translate`"
msgstr ":doc:`../../网站/网站/发布/翻译`"
msgid ":doc:`../../websites/website/configuration/translate`"
msgstr ""
#: ../../content/applications/general/users/manage_users.rst:3
msgid "Manage users"
File diff suppressed because it is too large Load Diff
File diff suppressed because it is too large Load Diff
File diff suppressed because it is too large Load Diff
+462 -107
View File
@@ -9,18 +9,18 @@
# 稀饭~~ <wangwhai@qq.com>, 2022
# Mandy Choy <mnc@odoo.com>, 2022
# Jeffery CHEN <jeffery9@gmail.com>, 2022
# Martin Trigaux, 2023
# Emily Jia <eji@odoo.com>, 2023
# diaojiaolou <124412206@qq.com>, 2023
# Martin Trigaux, 2023
#
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-04-06 08:12+0000\n"
"POT-Creation-Date: 2023-04-13 05:55+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: diaojiaolou <124412206@qq.com>, 2023\n"
"Last-Translator: Martin Trigaux, 2023\n"
"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
@@ -324,80 +324,215 @@ msgstr ""
"`优惠券 <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>`_"
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Allow customers to close their tickets"
msgstr "允许客户关闭他们的工单"
msgid "Closing tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Allowing customers to close their own tickets gives them autonomy and "
"minimizes misunderstandings around when an issue is considered solved or "
"not. This results in operational capacity for support teams, and higher "
"satisfaction for the customer."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
msgid "Enable ticket closing"
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
"several ways it can be closed. Manually closing solved tickets keeps the "
"pipeline up to date, while automatically closing inactive tickets prevents "
"unnecessary blocking issues. Allowing customers to close their own tickets "
"minimizes confusion around whether an issue is considered solved or not. "
"This results in increased operational capacity for support teams, and higher"
" customer satisfaction."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid "Manually close solved tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
" and enable :guilabel:`Ticket closing` by checking the field box."
"As work on a ticket progresses, it is moved along to the next stage in the "
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
" This marks the ticket as *closed*."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
msgid ""
"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
"click on a team to open the pipeline. Hover over a stage's heading, and then"
" click the gear icon that appears in the top-right corner of that stage's "
"kanban column."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Ticket closing feature in Odoo Helpdesk."
msgid ""
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
" option."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
msgid ""
"To designate which stage the ticket migrates to once it is closed, navigate "
"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
"and clicking :guilabel:`Tickets` on the team's card."
"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
"stage. This setting folds the stage *temporarily* to simplify the kanban "
"view. This does *not* close the tickets in this stage. It also does not "
"permanently fold the stage. If a stage needs to be folded so the tickets can"
" be marked as closed, continue following the steps below."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
msgid ""
"There are two options: create a new Kanban stage or work with an existing "
"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
" Stage`. After checking the field box, click :guilabel:`Save` to finish."
"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
"the changes. Now, tickets that reach this stage will be considered as "
"*closed*."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid ""
"If a closing stage is not specified, by default, the ticket is moved to the "
"last stage in the kanban. If more than one stage is set as a closing stage, "
"the ticket is placed in the first closing stage column."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Stage settings page."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
msgid "Automatically close inactive tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
msgid ""
"With the ticket closing settings now complete, customers can now view the "
"option to :guilabel:`Close this ticket` when they log into their portal."
"Tickets that are inactive for a set period of time can be automatically "
"closed. At that point, they will be moved to a folded stage."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
msgid ""
"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
" :guilabel:`Automatic Closing`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
msgid ""
"If one of the team's stages is set to be folded in the kanban view, it will "
"be the default selection in the :guilabel:`Move to Stage` field. If the team"
" has more than one folded stage, the stage that occurs first in the pipeline"
" will be the default. If no stage is folded, the default selection will be "
"the last stage in the pipeline."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
msgid ""
"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
"adjusted if necessary."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
msgid ""
"The :guilabel:`After days of inactivity` field does **not** take the working"
" calendar into account when tracking the amount of time a ticket has been "
"inactive."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
msgid ""
"If only certain stages should be used to track days of inactivity, they can "
"be added to the :guilabel:`In Stages` field."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
msgid "A team's pipeline is created with the following stages:"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
msgid "`New`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
msgid "`In Progress`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
msgid "`Customer Feedback`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
msgid "`Closed`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
msgid ""
"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
"an issue is solved, customers may not respond immediately. At that point, "
"the tickets can be closed automatically. However, tickets in the "
":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
"to assignment or workload issues. Closing these tickets automatically would "
"result in issues going unsolved."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
msgid ""
"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
" below\\:\\"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
msgid ":guilabel:`Automatic Closing`: *checked*"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
msgid ":guilabel:`Move to Stage`: `Solved`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
msgid ":guilabel:`In Stages`: `Customer Feedback`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Example of Automatic Closing settings."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
msgid "Allow customers to close their own tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
msgid ""
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
"close their own ticket(s) when they determine that their issue has been "
"resolved."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
" and select a team. On the team's settings page, scroll to the "
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
" Customers`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer closing setting in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
msgid ""
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
"button will be available for customers when they view their ticket through "
"the customer portal."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
msgid "Get reports on tickets closed by customers"
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
msgid ""
"Customers are able to view their tickets by clicking the :guilabel:`View the"
" ticket` link they receive by email. The link is included in the "
":guilabel:`Request Acknowledgment` template, which is added to the first "
"stage of a team by default. This link does not require a customer to have "
"access to the portal to view or respond to their ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
msgid ""
"To analyze the tickets that have been closed by customers, go to "
":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
" the custom filter parameters to :guilabel:`Closed by partner` and "
":guilabel:`is true`. Finally, click :guilabel:`Apply`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
"Customers with access to the portal will be able to view their tickets under"
" :menuselection:`My Account --> Tickets`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview.rst:5
@@ -903,7 +1038,6 @@ msgid ""
msgstr ""
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
msgid ":doc:`../advanced/close_tickets`"
msgstr ":doc:`../advanced/close_tickets`"
@@ -1143,7 +1277,7 @@ msgid ""
"The *Live Chat* feature allows website visitors to connect directly with a "
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
" be instantly created by using the :doc:`response command "
"</applications/websites/livechat/overview/responses>` `/helpdesk`."
"</applications/websites/livechat/responses>` `/helpdesk`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
@@ -1394,10 +1528,9 @@ msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/overview/responses>` `/helpdesk` to create "
"a ticket without leaving the chat window. The transcript from the "
"conversation will be added to the new ticket, under the "
":guilabel:`Description` tab."
"</applications/websites/livechat/responses>` `/helpdesk` to create a ticket "
"without leaving the chat window. The transcript from the conversation will "
"be added to the new ticket, under the :guilabel:`Description` tab."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
@@ -1458,7 +1591,7 @@ msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ":doc:`/applications/general/email_communication/email_servers`"
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ":doc:`/applications/websites/livechat/overview/get_started`"
msgid ":doc:`/applications/websites/livechat`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
@@ -1574,80 +1707,302 @@ msgstr "服务级别协议(SLA"
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"Service Level Agreements (SLA) are commitments you make with your customers "
"to outline how a service is delivered. It bolsters trust between you and "
"your customers as it makes clear what needs to be done, to what standard, "
"and when."
msgstr "服务级别协议(SLA)是您对客户做出的概述服务交付方式的承诺。 它说明了需要完成的工作,达到的标准和时间,从而增强了您与客户之间的信任。"
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create your policies"
msgstr "建立您的政策"
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
msgid ""
"First, enable the feature on the settings of the team you would like "
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgstr "首先,在您希望应用政策的团队的设置上启用该功能,进入 :menuselection:`服务台 --> 设置 --> 服务台团队`。"
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
msgid ""
"Create your policies through the teams settings page or go to "
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
msgstr "通过小组的设置页面创建政策,或转到 :menuselection:`服务台 --> 设置 --> 服务级别协议政策`。"
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of an SLA form in Odoo Helpdesk"
"A Service Level Agreement (SLA) defines the level of service a customer can "
"expect from a supplier. SLAs provide a timeline that tells customers when "
"they can expect results, and keeps the support team on target."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create a new SLA policy"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
" a ticket needs to have for the policy to be applied."
msgstr "选择与该政策相关的 **** ,以及要应用该政策所需的 **低优先** 。"
"To create a new :abbr:`SLA (Service Level Agreement)` Policy, navigate to "
"the team's page under :menuselection:`Helpdesk --> Configuration --> Teams`."
" Select a team, scroll to the :guilabel:`Performance` section, and then "
"check the selection box next to :guilabel:`SLA Policies` to enable it for "
"that specific team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:22
msgid ""
"The value indicated next to the :guilabel:`Working Hours` field is used to "
"determine the deadline for :abbr:`SLA (Service Level Agreement)` policies. "
"By default, this is determined by the value set in the :guilabel:`Company "
"Working Hours` field under :menuselection:`Settings app --> Employees --> "
"Work Organization`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"**Target** is the stage a ticket needs to reach within the period defined to"
" satisfy the SLA. The period is based on the tickets creation date, and a "
"deadline is set on the tickets form once it matches an SLA policy rule. If "
"a ticket has more than one policy applied to it, the closest deadline of all"
" SLAs is the one considered."
"To create a new policy, click the smart button on the team`s settings page "
"or go to :menuselection:`Helpdesk --> Configuration --> SLA Policies`, and "
"click :guilabel:`New`. Start by entering a :guilabel:`Title` and a "
":guilabel:`Description` for the new policy, and proceed to fill out the form"
" using the steps below."
msgstr ""
" **** 是工单在定义的满足服务级别协议的期限内需要达到的阶段。 "
"该期限基于工单的创建日期,并且一旦工单符合服务级别协议政策规则,便会在工单表单上设置截止日期。 "
"如果工单应用了一项以上的政策,则所有服务级别协议接近的最后期限为所考虑的期限。"
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
#: ../../content/applications/services/helpdesk/overview/sla.rst:33
msgid "Define the criteria for an SLA policy"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:35
msgid ""
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
"the deadline field is not shown anymore."
msgstr "当工单满足服务级别协议策略时,SLA标签将显示为绿色,并且截止日期字段不再显示。"
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a tickets form emphasizing a satisfied SLA in Odoo Helpdesk"
"The :guilabel:`Criteria` section is used to identify what tickets this "
"policy will be applied to. Fill out the following fields to adjust the "
"selection criteria:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
msgid "SLA Analysis"
msgstr "分析服务级别协议"
#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid ""
":guilabel:`Team`: a policy can only be applied to one team. *This field is "
"required.*"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
" *Filters* and *Group by* to identify tickets that should be prioritized and"
" keep track of upcoming deadlines."
":guilabel:`Priority`: the priority level for a ticket is identified by "
"selecting the number of stars representing the priority level on the kanban "
"card or the ticket itself. The :abbr:`SLA (Service Level Agreement)` will "
"only be applied once the priority level has been updated on the ticket to "
"match the :abbr:`SLA (Service Level Agreement)` criteria. If no selection is"
" made in this field, this policy will only apply to tickets marked as `Low "
"Priority` (zero stars)."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:44
msgid ""
":guilabel:`Types`: ticket types can be helpful when indicating when a ticket"
" is a customer question, that can be solved with a quick response, or an "
"issue, that may require additional investigation. Multiple ticket types can "
"be selected for this field. If no selection is made, this policy will apply "
"to all ticket types."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:48
msgid ""
":guilabel:`Tags`: tags are applied to briefly indicate what the ticket is "
"about. Multiple tags can be applied to a single ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:50
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:51
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* app enabled. This allows the ticket to tie directly to a "
"specific line on a sales order, which must be indicated on the ticket in the"
" :guilabel:`Sales Order Item` field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:56
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field. "
"(i.e. multiple :guilabel:`Tags` can be included in a policy, but only one "
":guilabel:`Priority` level)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a blank SLA policy record"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:64
msgid "Establish a target for an SLA policy"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:66
msgid ""
"The :guilabel:`Target` is the stage a ticket needs to reach, and the time "
"alloted to reach that stage, in order to satisfy the :abbr:`SLA (Service "
"Level Agreement)` policy. Any stage assigned to a team may be selected for "
"the :guilabel:`Reach Stage` field. Time spent in stages selected in "
":guilabel:`Excluding Stages` will not be included in the calculation of the "
":abbr:`SLA (Service Level Agreement)` deadline."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:73
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. However, if the :abbr:`SLA (Service Level "
"Agreement)` was titled `2 Days to Start`, it tracks the working time before "
"work on a ticket has begun, and would have `In Progress` as the "
":guilabel:`Reach Stage`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:79
msgid "Meeting SLA deadlines"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:81
msgid ""
"Once it is determined that a ticket fits the criteria of an :abbr:`SLA "
"(Service Level Agreement)` policy, a deadline is calculated. The deadline is"
" based on the creation date of the ticket, and the targeted working hours. "
"The deadline is then added to the ticket, as well as a white tag indicating "
"the name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""
"转到 :menuselection:`服务台 --> 报告 --> 服务级别协议状态分析` 。 应用 *过滤器* 和 *分组依据* "
"来确定应优先处理的票证,并跟踪即将到来的截止日期。"
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of the SLA status analysis page emphasizing the group by option in Odoo"
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
" Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:91
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline will be displayed on the "
"ticket. Once that deadline has passed, the next deadline will be displayed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:95
msgid ""
"Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the "
":guilabel:`Deadline` field disappears from view on the."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:102
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag will turn red. Once the :abbr:`SLA (Service Level "
"Agreement)` has failed, the red tag will stay on the ticket, even after the "
"ticket is moved to the :guilabel:`Reach Stage`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:112
msgid "Analyzing SLA performance"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:114
msgid ""
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
"(Service Level Agreement)` is fulfilled, as well as the success rate of "
"individual policies. Navigate to the report and corresponding pivot table by"
" going to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:120
msgid "Using the Pivot view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:122
msgid ""
"By default, the report is displayed in a :guilabel:`Pivot` view, and is "
"filtered to show the number of SLAs failed and the failure rate over the "
"last 30 days, grouped by team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:129
msgid ""
"To add the number of SLAs passed or in progress, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available based on the measurements "
"preferred. Whenever a measurement is picked, a check mark will appear in the"
" drop-down menu to indicate that that measurement is included, and a "
"corresponding new column will emerge in the pivot table to show the relevant"
" calculations."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:135
msgid ""
"To add a group to a row or column, click the plus :guilabel:` + ` button "
"next to :guilabel:`Total`, and then select one of the groups. To remove one,"
" click the minus :guilabel:` - ` button and deselect."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:140
msgid "Using the Graph view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:142
msgid ""
"The :guilabel:`Status Analysis` report can also be viewed as a "
":guilabel:`Bar`, :guilabel:`Line`, or :guilabel:`Pie` Chart. Toggle between "
"these views by selecting the appropriate icon at the top of the chart."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:148
msgid "Bar Chart"
msgstr "柱状图"
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:154
msgid "Line Chart"
msgstr "线状图"
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:160
msgid "Pie Chart"
msgstr "饼图"
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:167
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` can be viewed "
":guilabel:`Stacked`. This presents two or more groups to appear on top of "
"each other instead of next to each other, making it easier to compare data."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:172
msgid "Using the Cohort view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:174
msgid ""
"The :guilabel:`Cohort` view is used to track the changes in data over a "
"period of time. To display the :guilabel:`Status Analysis` report in a "
":guilabel:`Cohort` view, click the icon in the top right corner above the "
"chart."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in cohort view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:183
msgid ":ref:`Reporting views <reporting/views>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:184
msgid ""
":doc:`Allow customers to close their tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
msgid "Timesheet and Invoice"
msgstr "工时单和开票"
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