[I18N] Update translation terms from Transifex
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@@ -24,7 +24,7 @@ msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2023-04-06 08:12+0000\n"
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"POT-Creation-Date: 2023-04-13 05:55+0000\n"
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"PO-Revision-Date: 2022-10-04 12:53+0000\n"
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"Last-Translator: Emily Jia <eji@odoo.com>, 2023\n"
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"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
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@@ -351,11 +351,10 @@ msgid ""
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msgstr "因Azure云平台OAuth鉴权接口实现中的特殊需求,微软Azure云OAuth身份认证当前与Odoo不兼容."
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#: ../../content/applications/general/auth/azure.rst:9
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msgid ":doc:`/applications/general/calendars/outlook/outlook_calendar`"
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msgid ":doc:`../../productivity/calendar/outlook`"
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msgstr ""
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#: ../../content/applications/general/auth/azure.rst:10
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:10
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#: ../../content/applications/general/email_communication/email_servers.rst:67
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msgid ":doc:`/administration/maintain/azure_oauth`"
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msgstr ""
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@@ -378,12 +377,10 @@ msgid ""
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msgstr "如果您的组织使用 Google Workforce,并且您希望组织内的员工使用其 Google 帐户连接到 Odoo,这将特别有用。"
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#: ../../content/applications/general/auth/google.rst:12
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msgid ""
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":doc:`/applications/general/calendars/google/google_calendar_credentials`"
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msgid ":doc:`../../productivity/calendar/google`"
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msgstr ""
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#: ../../content/applications/general/auth/google.rst:13
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:10
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#: ../../content/applications/general/email_communication/email_servers.rst:66
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msgid ":doc:`/administration/maintain/google_oauth`"
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msgstr ""
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@@ -625,526 +622,6 @@ msgid ""
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"left blanked, the admin profile will be used as template."
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msgstr "在 **模板用户** 中,为创建的新配置文件指定模板。如果留空,管理员配置文件将用作模板。"
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#: ../../content/applications/general/calendars.rst:5
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msgid "Calendars"
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msgstr "日历"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:3
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msgid "Synchronize Google Calendar with Odoo"
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msgstr "同步谷歌日历"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:5
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msgid ""
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"Synchronize Google Calendar with Odoo to see and manage meetings from both "
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"platforms (updates go in both directions). This integration helps organize "
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"your schedule so you never miss a meeting."
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msgstr ""
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"将 Google 日历与 Odoo 同步,以从两个平台查看和管理会议(双向更新)。 这种集成有助于组织您的日程安排,因此您不会错过任何会议。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:9
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msgid ":doc:`/applications/general/auth/google`"
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msgstr ""
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:13
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msgid "Setup in Google"
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msgstr "在Google中设定"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:16
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msgid "Enable Google Calendar API"
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msgstr "允许Google日历API"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:18
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msgid ""
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"Begin by creating a new Google API project and enabling the Google Calendar "
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"API. Then, go to the `Google API Console "
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"<https://console.developers.google.com>`_ and log into your Google account."
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msgstr ""
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"首先创建一个新的 Google API 项目并启用 Google Calendar API。 然后,转到 `Google API 控制台 "
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"<https://console.developers.google.com>`_ 并登录您的 Google 帐户。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:22
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msgid ""
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"If this is your first time visiting this page, Google will prompt you to "
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"enter a country and agree to the Terms of Service. Select a country from the"
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" drop-down list and agree to the :abbr:`ToS (Terms of Service)`."
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msgstr ""
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"如果这是您第一次访问此页面,Google 会提示您输入国家并同意服务条款。 从下拉列表中选择一个国家并同意: 缩写:`ToS(服务条款)`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:26
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msgid ""
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"Next, click :guilabel:`Select a project` and select or create an API project"
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" to store credentials."
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msgstr "接下来,点击 :guilabel: ` Select a project ` 并选择或创建一个API项目来存储凭据。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Create a new API project to store credentials."
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msgstr "创建一个新的API项目来存储凭据。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:33
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msgid ""
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"Give the API Project a clear name like \"Odoo Sync\" so you can easily find "
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"it."
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msgstr "为 API 项目起一个清晰的名称,例如“Odoo Sync”,以便您轻松找到它。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:35
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msgid ""
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"Then, open the API Project and click :guilabel:`Enable APIs and Services`."
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msgstr "然后,打开API项目,点击 :guilabel:`Enable APIs and Services`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Enable APIs and Services on the API Project."
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msgstr "在API项目中启用API和服务。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:41
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msgid ""
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"After that, search for *Google Calendar API* using the search bar and select"
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" :guilabel:`Google Calendar API` from the search results. Click "
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":guilabel:`Enable`."
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msgstr ""
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"之后,使用搜索栏搜索 *谷歌Calendar API*,并从搜索结果中选择 :guilabel:`Google Calendar API`。点击 "
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":guilabel:`Enable` 。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Enable the Google Calendar API."
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msgstr "启用谷歌日历API。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:49
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msgid "Create credentials"
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msgstr "创建凭据"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:51
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msgid ""
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"Now that you have created your API project and enabled the Google Calendar "
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"API, you need to create credentials. Begin by clicking :guilabel:`Create "
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"Credentials`. Google will then guide you through four steps to create your "
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"API credentials."
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msgstr ""
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"现在您已经创建了API项目并启用了谷歌Calendar API,您需要创建凭证。首先点击 :guilabel:`Create "
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"Credentials`。按照向导通过四个步骤来创建API凭证。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:55
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msgid ""
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"In the first step, :guilabel:`Credential Type`, select the :guilabel:`Google"
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" Calendar API` and :guilabel:`User Data` options. Then, click "
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":guilabel:`Next`."
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msgstr ""
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"在第一步中, :guilabel:`Credential Type` ,选择 :guilabel:`Google Calendar API` 和 "
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":guilabel:`User Data` 选项。然后,点击 :guilabel:`Next`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Select Google Calendar API and User Data for the Credential Type."
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msgstr "为凭据类型选择谷歌日历API和用户数据。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:62
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msgid ""
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"In the second step, :guilabel:`OAuth Consent Screen`, type *Odoo* in the "
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":guilabel:`App name` field, select your email address for the "
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":guilabel:`User support email` field, and type your email address for the "
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":guilabel:`Developer contact information` section. Then, click "
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":guilabel:`Save and Continue`."
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msgstr ""
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"在第二步 :guilabel:`OAuth Consent Screen`中,在 :guilabel:`App name`字段中输入 *Odoo* ,在"
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" :guilabel:`User support email` 字段中选择电子邮件地址,在 :guilabel:`Developer contact "
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"information` 部分中输入你的电子邮件地址。然后,点击 :guilabel:`Save and Continue`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:67
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msgid ""
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"Skip the third step, :guilabel:`Scopes`, by clicking :guilabel:`Save and "
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"Continue`."
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msgstr "跳过第三步 :guilabel:`Scopes`,点击 :guilabel:`Save and Continue`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:69
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msgid ""
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"In the last step, :guilabel:`OAuth Client ID`, select :guilabel:`Website "
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"application` for the :guilabel:`Application Type` field and type *My Odoo "
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"Database* for the :guilabel:`Name`."
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msgstr ""
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"在最后一步,:guilabel: ' OAuth客户端ID ',为:guilabel: ' application Type "
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"'字段选择:guilabel: ' Website application ',为:guilabel: ' Name '字段选择*My Odoo "
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"Database*。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:72
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msgid ""
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"Under the :guilabel:`Authorized JavaScript Origins` section, click "
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":guilabel:`+ Add URI` and type your company's Odoo URL address."
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msgstr ""
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"在guilabel:`经授权JavaScript Origins`部分,单击guilabel:`+ Add URI`,并输入您公司的Odoo "
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"URL地址。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:75
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msgid ""
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"Under the :guilabel:`Authorized redirect URIs` section, click :guilabel:`+ "
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"Add URI` and type your company's Odoo URL address followed by "
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"*/google_account/authentication*. Finally, click :guilabel:`Create` and "
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":guilabel:`Done`."
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msgstr ""
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"在guilabel:`经授权重新定向URIs`部分,单击guilabel:`+ Add URI`,并输入您公司的Odoo "
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"URL地址,后加*/google_account/authentication*。最后,单击guilabel:`创建`和guilabel:`完成`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid ""
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"Add the authorized JavaScript origins and the authorized redirect URIs."
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msgstr "添加授权的 JavaScript 起源和授权的重定向 URI。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:83
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msgid ""
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"After successfully creating a new API project, enabling the Google Calendar "
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"API, and generating the Google Calendar API credentials, you should now have"
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" a Client ID and Client Secret."
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msgstr ""
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"在成功创建新的 API 项目、启用 Google Calendar API 并生成 Google Calendar API 凭据后,您现在应该拥有一个 "
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"Client ID 和 Client Secret。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:87
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msgid "Client ID & Client Secret"
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msgstr "客户端ID和客户端密钥"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:89
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msgid ""
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"The **Client ID** and the **Client Secret** are both needed to connect "
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"Google Calendar to Odoo. Find the Client ID and the Client Secret by opening"
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" the Google Cloud Platform navigation menu and going to :menuselection:`API "
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"& Services --> Credentials --> OAuth 2.0 Client IDs`."
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msgstr ""
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"**客户ID**和**客户密码**均需将Google日历连接至Odoo需要。打开Google云端平台导航菜单,进入:菜单选择:`API和服务--> "
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"资格证书--> OAuth 2.0客户ID`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:93
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msgid ""
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"Next, locate the credentials you just created for the Google Calendar API. "
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"Then, click on :guilabel:`Edit OAuth Client` (the pencil icon). The page "
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"will redirect to the edit page, where you can view the Client ID and the "
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"Client Secret."
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msgstr ""
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"然后,找到您为Google日历API创建的凭据,单击guilabel:`编辑OAuth客户`(铅笔图标)。页面重定向至编辑页面,您可以查看客户ID和客户密码。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Click Edit OAuth Client to view the credential details."
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msgstr "单击 \"编辑OAuth客户端\",查看证书的详细信息。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:102
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msgid "Setup in Odoo"
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msgstr "设置Odoo"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:104
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msgid ""
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"Once the Client ID and the Client Secret are located, open the Odoo database"
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" and go to :menuselection:`Settings --> General Settings --> Integrations "
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"--> Google Calendar`. Check the box next to :guilabel:`Google Calendar`."
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msgstr ""
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"找到客户端ID和客户端密码后,打开Odoo数据库,进入:菜单选择:`设置--> 一般设置--> 融合--> "
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"Google日历`。勾选guilabel:`Google日历`。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "The Google Calendar checkbox in General Settings."
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msgstr "常规设置中的谷歌日历复选框。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:112
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msgid ""
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"Next, copy and paste the Client ID and the Client Secret from the Google "
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"Calendar API Credentials page into their respective fields below the "
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":guilabel:`Google Calendar` checkbox. Then, click :guilabel:`Save`."
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msgstr ""
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:116
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msgid ""
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"Finally, open the Calendar module in Odoo and click on the "
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":guilabel:`Google` sync button to sync Google Calendar with Odoo."
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msgstr "最后,打开 Odoo 中的日历模块,点击:guilabel:`Google` 同步按钮,将 Google 日历与 Odoo 同步。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid ""
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"Click the Google sync button in Odoo Calendar to sync Google Calendar with "
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"Odoo."
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msgstr "点击Odoo日历中的谷歌同步按钮来将谷歌日历与Odoo同步。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:124
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msgid ""
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"The first time you sync your Google Calendar with Odoo, the page will "
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"redirect to your Google Account. Click :guilabel:`OK` and :guilabel:`Allow` "
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"to authorize Odoo to access Google Calendar."
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msgstr ""
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"首次将您的 Google 日历与 Odoo 同步时,该页面将重定向到您的 Google 帐户。 "
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"点击:guilabel:`OK`和:guilabel:`Allow`授权Odoo访问谷歌日历。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Give Odoo permission to access Google Calendar."
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msgstr "给 Odoo 访问 Google 日历的权限。"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:131
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msgid "Now, Odoo Calendar is successfully synced with Google Calendar!"
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msgstr "现在,Odoo 日历已成功与 Google 日历同步!"
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#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
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msgid "Successfully sync between Odoo and Google Calendar."
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msgstr "Odoo 与 Google 日历成功同步。"
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:3
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msgid "Synchronize Outlook Calendar with Odoo"
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msgstr ""
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:5
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msgid ""
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"Synchronizing a user's Outlook Calendar with Odoo is useful for keeping "
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"track of their tasks and appointments across all related applications."
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msgstr ""
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:9
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msgid ":doc:`/applications/general/auth/azure`"
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msgstr ""
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:13
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msgid "Register the application with Microsoft Azure"
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msgstr ""
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:15
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msgid ""
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"To sync the Outlook Calendar with Odoo's Calendar, a Microsoft Azure account"
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" is needed. Creating an account is free for users who have never tried or "
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"paid for Azure. For more information, `click here "
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"<https://azure.microsoft.com/en-us/free/?WT.mc_id=A261C142F>`_."
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msgstr ""
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:19
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msgid ""
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"Refer to `Microsoft's documentation <https://docs.microsoft.com/en-"
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"us/azure/active-directory/ develop/quickstart-create-new-tenant>`_ on how to"
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" set up an Azure AD Tenant (also called an *environment*), which is a "
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"representation of an organization to manage and register apps."
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msgstr ""
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#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:23
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msgid ""
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"Then, `Register an Application <https://docs.microsoft.com/en-"
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"us/azure/active-directory/develop/ quickstart-register-app>`_, choosing the "
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"appropriate :guilabel:`Supported account type`. Users who wish to connect "
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"their Outlook calendar to Odoo should select the :guilabel:`Accounts in any "
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"organizational directory (Any Azure AD directory - Multitenant) and personal"
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" Microsoft accounts (e.g. Skype, Xbox)` option for :guilabel:`Supported "
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"account types`."
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msgstr ""
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|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:29
|
||||
msgid ""
|
||||
"When configuring the :guilabel:`Redirect URI`, choose :guilabel:`Web` and "
|
||||
"copy the Odoo database URI (URL) followed by "
|
||||
"`/microsoft_account/authentication`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:33
|
||||
msgid ""
|
||||
"Enter `https://www.companyname.odoo.com/microsoft_account/authentication` "
|
||||
"for the :guilabel:`Redirect URI`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
|
||||
msgid ""
|
||||
"The \"Supported account type\" and \"Redirect URI\" settings in the "
|
||||
"Microsoft Azure AD portal."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:40
|
||||
msgid ""
|
||||
"For more information on the restrictions and limitations of URIs, `check "
|
||||
"this page <https://docs. microsoft.com/en-us/azure/active-"
|
||||
"directory/develop/reply-url>`_."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:43
|
||||
msgid ""
|
||||
"Regarding the application credentials, the user *must* add a client secret, "
|
||||
"which allows Odoo to authenticate itself, requiring no interaction from the "
|
||||
"user's side. :guilabel:`Certificates` are optional."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:47
|
||||
msgid ""
|
||||
"To do add a client secret, click :guilabel:`Add a certificate or secret` and"
|
||||
" then click :guilabel:`New client secret`. Next, type a "
|
||||
":guilabel:`Description` and select when the client secret "
|
||||
":guilabel:`Expires`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:51
|
||||
msgid ""
|
||||
"Since resetting the synchronization can be tricky, Odoo recommends setting "
|
||||
"the maximum allowed expiration date for the client secret (24 months), so "
|
||||
"there is no need to re-synchronize soon. Finally, click :guilabel:`Add` to "
|
||||
"generate the client secret (:guilabel:`Secret ID`)."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:56
|
||||
msgid "Configuration in Odoo"
|
||||
msgstr "Odoo 中的配置"
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:58
|
||||
msgid ""
|
||||
"In the Odoo database, go to :menuselection:`Settings --> General Settings "
|
||||
"--> Integrations` and activate the :guilabel:`Outlook Calendar` setting."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
|
||||
msgid "The \"Outlook Calendar\" setting activated in Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:65
|
||||
msgid ""
|
||||
"From the Microsoft Azure portal, under the :guilabel:`Overview` section of "
|
||||
"the application, copy the :guilabel:`Application (Client) ID`, and paste it "
|
||||
"into the :guilabel:`Client ID` field in Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
|
||||
msgid "The \"Client ID\" in the Microsoft Azure portal."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:72
|
||||
msgid ""
|
||||
"In the Microsoft Azure portal, under the :guilabel:`Certificates & secrets` "
|
||||
"section, copy the :guilabel:`Client Secret Value` and paste it into the "
|
||||
":guilabel:`Client Secret` field in Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
|
||||
msgid "The \"Client Secret\" token to be copied from Microsoft to Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:79
|
||||
msgid ""
|
||||
"Finally, on the Odoo :menuselection:`Settings --> General Settings` page, "
|
||||
"click :guilabel:`Save`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:84
|
||||
msgid "Sync with Outlook"
|
||||
msgstr "与 Outlook 同步"
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:88
|
||||
msgid ""
|
||||
"Odoo highly recommends testing the Outlook calendar synchronization on a "
|
||||
"test database and a test email address (that is not used for any other "
|
||||
"purpose) before attempting to sync the desired Outlook Calendar with the "
|
||||
"user's production database."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:92
|
||||
msgid ""
|
||||
"If the user has any past, present, or future events on their Odoo calendar "
|
||||
"before syncing their Outlook calendar, Outlook will treat the events pulled "
|
||||
"from Odoo's calendar during the sync as new events, causing an email "
|
||||
"notification to be sent from Outlook to all the event attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:96
|
||||
msgid ""
|
||||
"To avoid unwanted emails being sent to all past, present, and future event "
|
||||
"attendees, the user must add the events from the Odoo calendar to the "
|
||||
"Outlook calendar before the first ever sync, delete the events from Odoo, "
|
||||
"and then start the sync."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:100
|
||||
msgid ""
|
||||
"Even after synchronizing the Odoo Calendar with the Outlook calendar, "
|
||||
"Outlook will still send a notification to all event participants every time "
|
||||
"an event is edited (created, deleted, unarchived, or event date/time "
|
||||
"changed), with no exceptions. This is a limitation that cannot be fixed from"
|
||||
" Odoo's side."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:105
|
||||
msgid ""
|
||||
"After one user syncs their Outlook calendar to the Odoo database, unwanted "
|
||||
"email notifications are unavoidable because the first synchronized user's "
|
||||
"events will be in the Odoo Calendar. If the Odoo database is shared amongst "
|
||||
"multiple users, and another user wants to sync their Outlook calendar with "
|
||||
"Odoo Calendar, Outlook will again pull the existing Odoo Calendar events "
|
||||
"during the sync and treat them as new events, causing Outlook to send email "
|
||||
"invitations to all event attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:112
|
||||
msgid ""
|
||||
"In summary, once a user synchronizes their Outlook calendar with the Odoo "
|
||||
"calendar:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:114
|
||||
msgid ""
|
||||
"Creating an event in Odoo causes Outlook to send an invitation to all event "
|
||||
"attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:115
|
||||
msgid ""
|
||||
"Deleting an event in Odoo causes Outlook to send a cancellation to all event"
|
||||
" attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:116
|
||||
msgid ""
|
||||
"Unarchiving an event in Odoo causes Outlook to send an invitation to all "
|
||||
"event attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:117
|
||||
msgid ""
|
||||
"Archiving an event in Odoo causes Outlook to send a cancellation to all "
|
||||
"event attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:118
|
||||
msgid ""
|
||||
"Adding a contact to an event causes Outlook to send an invitation to all "
|
||||
"event attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:119
|
||||
msgid ""
|
||||
"Removing a contact from an event causes Outlook to send a cancellation to "
|
||||
"all event attendees."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:122
|
||||
msgid "Sync Odoo Calendar and Outlook"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:124
|
||||
msgid ""
|
||||
"In the Odoo database, go to the :guilabel:`Calendar` module and click the "
|
||||
":guilabel:`Outlook` sync button. The page will redirect to a Microsoft login"
|
||||
" page, and the user is asked to log in to their account, if they are not "
|
||||
"already, and grant the required permissions."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
|
||||
msgid "The \"Outlook\" sync button in Odoo Calendar."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:132
|
||||
msgid ""
|
||||
"The synchronization is a two-way process, meaning that events are reconciled"
|
||||
" in both accounts (Outlook and Odoo)."
|
||||
msgstr "同步是一个双向过程,这意味着事件在两个帐户(Outlook 和 Odoo)中进行协调。"
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:136
|
||||
msgid ""
|
||||
"All users that want to use the synchronization simply need to :ref:`sync "
|
||||
"their calendar with Outlook <outlook_calendar/sync_with_outlook>`. The "
|
||||
"configuration of Microsoft's Azure account is only done once, as Azure AD "
|
||||
"tenants' Client IDs and Client Secrets are unique, and represent an "
|
||||
"organization that helps the user to manage a specific instance of Microsoft "
|
||||
"cloud services for their internal and external users."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:143
|
||||
msgid ":doc:`../../../productivity/mail_plugins/outlook`"
|
||||
msgstr ":doc:`../../../生产力/mail_plugins/展望`"
|
||||
|
||||
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:144
|
||||
msgid ":doc:`../google/google_calendar_credentials`"
|
||||
msgstr ":doc:`../谷歌/google_calendar_credentials`"
|
||||
|
||||
#: ../../content/applications/general/developer_mode.rst:5
|
||||
msgid "Developer Mode (debug mode)"
|
||||
msgstr "开发人员模式(调试模式)"
|
||||
@@ -4816,8 +4293,8 @@ msgstr ""
|
||||
",查看要更改语言的用户列表,选择用户并点击左上角的 **编辑** 。可在用户偏好中更改之前已安装的语言,然后点击 **保存** 。"
|
||||
|
||||
#: ../../content/applications/general/users/language.rst:61
|
||||
msgid ":doc:`../../websites/website/publish/translate`"
|
||||
msgstr ":doc:`../../网站/网站/发布/翻译`"
|
||||
msgid ":doc:`../../websites/website/configuration/translate`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/general/users/manage_users.rst:3
|
||||
msgid "Manage users"
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
File diff suppressed because it is too large
Load Diff
+577
-683
File diff suppressed because it is too large
Load Diff
@@ -9,18 +9,18 @@
|
||||
# 稀饭~~ <wangwhai@qq.com>, 2022
|
||||
# Mandy Choy <mnc@odoo.com>, 2022
|
||||
# Jeffery CHEN <jeffery9@gmail.com>, 2022
|
||||
# Martin Trigaux, 2023
|
||||
# Emily Jia <eji@odoo.com>, 2023
|
||||
# diaojiaolou <124412206@qq.com>, 2023
|
||||
# Martin Trigaux, 2023
|
||||
#
|
||||
#, fuzzy
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo 16.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2023-04-06 08:12+0000\n"
|
||||
"POT-Creation-Date: 2023-04-13 05:55+0000\n"
|
||||
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
|
||||
"Last-Translator: diaojiaolou <124412206@qq.com>, 2023\n"
|
||||
"Last-Translator: Martin Trigaux, 2023\n"
|
||||
"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
@@ -324,80 +324,215 @@ msgstr ""
|
||||
"`优惠券 <https://www.odoo.com/slides/slide/coupon-programs-640?fullscreen=1>`_"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
|
||||
msgid "Allow customers to close their tickets"
|
||||
msgstr "允许客户关闭他们的工单"
|
||||
msgid "Closing tickets"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
|
||||
msgid ""
|
||||
"Allowing customers to close their own tickets gives them autonomy and "
|
||||
"minimizes misunderstandings around when an issue is considered solved or "
|
||||
"not. This results in operational capacity for support teams, and higher "
|
||||
"satisfaction for the customer."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
|
||||
msgid "Enable ticket closing"
|
||||
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
|
||||
"several ways it can be closed. Manually closing solved tickets keeps the "
|
||||
"pipeline up to date, while automatically closing inactive tickets prevents "
|
||||
"unnecessary blocking issues. Allowing customers to close their own tickets "
|
||||
"minimizes confusion around whether an issue is considered solved or not. "
|
||||
"This results in increased operational capacity for support teams, and higher"
|
||||
" customer satisfaction."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
|
||||
msgid "Manually close solved tickets"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
|
||||
msgid ""
|
||||
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
|
||||
"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
|
||||
" and enable :guilabel:`Ticket closing` by checking the field box."
|
||||
"As work on a ticket progresses, it is moved along to the next stage in the "
|
||||
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
|
||||
" This marks the ticket as *closed*."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
|
||||
msgid ""
|
||||
"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
|
||||
"click on a team to open the pipeline. Hover over a stage's heading, and then"
|
||||
" click the gear icon that appears in the top-right corner of that stage's "
|
||||
"kanban column."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||||
msgid "Ticket closing feature in Odoo Helpdesk."
|
||||
msgid ""
|
||||
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
|
||||
" option."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
|
||||
msgid ""
|
||||
"To designate which stage the ticket migrates to once it is closed, navigate "
|
||||
"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
|
||||
"and clicking :guilabel:`Tickets` on the team's card."
|
||||
"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
|
||||
"stage. This setting folds the stage *temporarily* to simplify the kanban "
|
||||
"view. This does *not* close the tickets in this stage. It also does not "
|
||||
"permanently fold the stage. If a stage needs to be folded so the tickets can"
|
||||
" be marked as closed, continue following the steps below."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
|
||||
msgid ""
|
||||
"There are two options: create a new Kanban stage or work with an existing "
|
||||
"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
|
||||
"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
|
||||
" Stage`. After checking the field box, click :guilabel:`Save` to finish."
|
||||
"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
|
||||
"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
|
||||
"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
|
||||
"the changes. Now, tickets that reach this stage will be considered as "
|
||||
"*closed*."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
|
||||
msgid ""
|
||||
"If a closing stage is not specified, by default, the ticket is moved to the "
|
||||
"last stage in the kanban. If more than one stage is set as a closing stage, "
|
||||
"the ticket is placed in the first closing stage column."
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
|
||||
msgid "Stage settings page."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
|
||||
msgid "Automatically close inactive tickets"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
|
||||
msgid ""
|
||||
"With the ticket closing settings now complete, customers can now view the "
|
||||
"option to :guilabel:`Close this ticket` when they log into their portal."
|
||||
"Tickets that are inactive for a set period of time can be automatically "
|
||||
"closed. At that point, they will be moved to a folded stage."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
|
||||
msgid ""
|
||||
"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
|
||||
"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
|
||||
" :guilabel:`Automatic Closing`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
|
||||
msgid ""
|
||||
"If one of the team's stages is set to be folded in the kanban view, it will "
|
||||
"be the default selection in the :guilabel:`Move to Stage` field. If the team"
|
||||
" has more than one folded stage, the stage that occurs first in the pipeline"
|
||||
" will be the default. If no stage is folded, the default selection will be "
|
||||
"the last stage in the pipeline."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
|
||||
msgid ""
|
||||
"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
|
||||
"adjusted if necessary."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
|
||||
msgid ""
|
||||
"The :guilabel:`After days of inactivity` field does **not** take the working"
|
||||
" calendar into account when tracking the amount of time a ticket has been "
|
||||
"inactive."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
|
||||
msgid ""
|
||||
"If only certain stages should be used to track days of inactivity, they can "
|
||||
"be added to the :guilabel:`In Stages` field."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
|
||||
msgid "A team's pipeline is created with the following stages:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
|
||||
msgid "`New`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
|
||||
msgid "`In Progress`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
|
||||
msgid "`Customer Feedback`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
|
||||
msgid "`Closed`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
|
||||
msgid ""
|
||||
"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
|
||||
"an issue is solved, customers may not respond immediately. At that point, "
|
||||
"the tickets can be closed automatically. However, tickets in the "
|
||||
":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
|
||||
"to assignment or workload issues. Closing these tickets automatically would "
|
||||
"result in issues going unsolved."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
|
||||
msgid ""
|
||||
"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
|
||||
" below\\:\\"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
|
||||
msgid ":guilabel:`Automatic Closing`: *checked*"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
|
||||
msgid ":guilabel:`Move to Stage`: `Solved`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
|
||||
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
|
||||
msgid ":guilabel:`In Stages`: `Customer Feedback`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
|
||||
msgid "Example of Automatic Closing settings."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
|
||||
msgid "Allow customers to close their own tickets"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
|
||||
msgid ""
|
||||
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
|
||||
"close their own ticket(s) when they determine that their issue has been "
|
||||
"resolved."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
|
||||
msgid ""
|
||||
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
|
||||
" and select a team. On the team's settings page, scroll to the "
|
||||
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
|
||||
" Customers`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||||
msgid "Customer closing setting in Odoo Helpdesk."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
|
||||
msgid ""
|
||||
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
|
||||
"button will be available for customers when they view their ticket through "
|
||||
"the customer portal."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||||
msgid "Customer view of ticket closing in Odoo Helpdesk."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
|
||||
msgid "Get reports on tickets closed by customers"
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
|
||||
msgid ""
|
||||
"Customers are able to view their tickets by clicking the :guilabel:`View the"
|
||||
" ticket` link they receive by email. The link is included in the "
|
||||
":guilabel:`Request Acknowledgment` template, which is added to the first "
|
||||
"stage of a team by default. This link does not require a customer to have "
|
||||
"access to the portal to view or respond to their ticket."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
|
||||
msgid ""
|
||||
"To analyze the tickets that have been closed by customers, go to "
|
||||
":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
|
||||
":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
|
||||
" the custom filter parameters to :guilabel:`Closed by partner` and "
|
||||
":guilabel:`is true`. Finally, click :guilabel:`Apply`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
|
||||
msgid ""
|
||||
"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
|
||||
"Customers with access to the portal will be able to view their tickets under"
|
||||
" :menuselection:`My Account --> Tickets`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview.rst:5
|
||||
@@ -903,7 +1038,6 @@ msgid ""
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
|
||||
msgid ":doc:`../advanced/close_tickets`"
|
||||
msgstr ":doc:`../advanced/close_tickets`"
|
||||
|
||||
@@ -1143,7 +1277,7 @@ msgid ""
|
||||
"The *Live Chat* feature allows website visitors to connect directly with a "
|
||||
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
|
||||
" be instantly created by using the :doc:`response command "
|
||||
"</applications/websites/livechat/overview/responses>` `/helpdesk`."
|
||||
"</applications/websites/livechat/responses>` `/helpdesk`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
|
||||
@@ -1394,10 +1528,9 @@ msgstr ""
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
|
||||
msgid ""
|
||||
"During the conversation, an operator can use the shortcut :doc:`command "
|
||||
"</applications/websites/livechat/overview/responses>` `/helpdesk` to create "
|
||||
"a ticket without leaving the chat window. The transcript from the "
|
||||
"conversation will be added to the new ticket, under the "
|
||||
":guilabel:`Description` tab."
|
||||
"</applications/websites/livechat/responses>` `/helpdesk` to create a ticket "
|
||||
"without leaving the chat window. The transcript from the conversation will "
|
||||
"be added to the new ticket, under the :guilabel:`Description` tab."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
|
||||
@@ -1458,7 +1591,7 @@ msgid ":doc:`/applications/general/email_communication/email_servers`"
|
||||
msgstr ":doc:`/applications/general/email_communication/email_servers`"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
|
||||
msgid ":doc:`/applications/websites/livechat/overview/get_started`"
|
||||
msgid ":doc:`/applications/websites/livechat`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
|
||||
@@ -1574,80 +1707,302 @@ msgstr "服务级别协议(SLA)"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
|
||||
msgid ""
|
||||
"Service Level Agreements (SLA) are commitments you make with your customers "
|
||||
"to outline how a service is delivered. It bolsters trust between you and "
|
||||
"your customers as it makes clear what needs to be done, to what standard, "
|
||||
"and when."
|
||||
msgstr "服务级别协议(SLA)是您对客户做出的概述服务交付方式的承诺。 它说明了需要完成的工作,达到的标准和时间,从而增强了您与客户之间的信任。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||||
msgid "Create your policies"
|
||||
msgstr "建立您的政策"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
|
||||
msgid ""
|
||||
"First, enable the feature on the settings of the team you would like "
|
||||
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
|
||||
"--> Helpdesk Teams`."
|
||||
msgstr "首先,在您希望应用政策的团队的设置上启用该功能,进入 :menuselection:`服务台 --> 设置 --> 服务台团队`。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
|
||||
msgid ""
|
||||
"Create your policies through the team’s settings page or go to "
|
||||
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
|
||||
msgstr "通过小组的设置页面创建政策,或转到 :menuselection:`服务台 --> 设置 --> 服务级别协议政策`。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of an SLA form in Odoo Helpdesk"
|
||||
"A Service Level Agreement (SLA) defines the level of service a customer can "
|
||||
"expect from a supplier. SLAs provide a timeline that tells customers when "
|
||||
"they can expect results, and keeps the support team on target."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
|
||||
msgid "Create a new SLA policy"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:12
|
||||
msgid ""
|
||||
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
|
||||
" a ticket needs to have for the policy to be applied."
|
||||
msgstr "选择与该政策相关的 **** ,以及要应用该政策所需的 **低优先** 。"
|
||||
"To create a new :abbr:`SLA (Service Level Agreement)` Policy, navigate to "
|
||||
"the team's page under :menuselection:`Helpdesk --> Configuration --> Teams`."
|
||||
" Select a team, scroll to the :guilabel:`Performance` section, and then "
|
||||
"check the selection box next to :guilabel:`SLA Policies` to enable it for "
|
||||
"that specific team."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:22
|
||||
msgid ""
|
||||
"The value indicated next to the :guilabel:`Working Hours` field is used to "
|
||||
"determine the deadline for :abbr:`SLA (Service Level Agreement)` policies. "
|
||||
"By default, this is determined by the value set in the :guilabel:`Company "
|
||||
"Working Hours` field under :menuselection:`Settings app --> Employees --> "
|
||||
"Work Organization`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
|
||||
msgid ""
|
||||
"**Target** is the stage a ticket needs to reach within the period defined to"
|
||||
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
|
||||
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
|
||||
"a ticket has more than one policy applied to it, the closest deadline of all"
|
||||
" SLAs is the one considered."
|
||||
"To create a new policy, click the smart button on the team`s settings page "
|
||||
"or go to :menuselection:`Helpdesk --> Configuration --> SLA Policies`, and "
|
||||
"click :guilabel:`New`. Start by entering a :guilabel:`Title` and a "
|
||||
":guilabel:`Description` for the new policy, and proceed to fill out the form"
|
||||
" using the steps below."
|
||||
msgstr ""
|
||||
" **** 是工单在定义的满足服务级别协议的期限内需要达到的阶段。 "
|
||||
"该期限基于工单的创建日期,并且一旦工单符合服务级别协议政策规则,便会在工单表单上设置截止日期。 "
|
||||
"如果工单应用了一项以上的政策,则所有服务级别协议接近的最后期限为所考虑的期限。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:33
|
||||
msgid "Define the criteria for an SLA policy"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:35
|
||||
msgid ""
|
||||
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
|
||||
"the deadline field is not shown anymore."
|
||||
msgstr "当工单满足服务级别协议策略时,SLA标签将显示为绿色,并且截止日期字段不再显示。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of a ticket’s form emphasizing a satisfied SLA in Odoo Helpdesk"
|
||||
"The :guilabel:`Criteria` section is used to identify what tickets this "
|
||||
"policy will be applied to. Fill out the following fields to adjust the "
|
||||
"selection criteria:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
|
||||
msgid "SLA Analysis"
|
||||
msgstr "分析服务级别协议"
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:38
|
||||
msgid ""
|
||||
":guilabel:`Team`: a policy can only be applied to one team. *This field is "
|
||||
"required.*"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
|
||||
msgid ""
|
||||
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
|
||||
" *Filters* and *Group by* to identify tickets that should be prioritized and"
|
||||
" keep track of upcoming deadlines."
|
||||
":guilabel:`Priority`: the priority level for a ticket is identified by "
|
||||
"selecting the number of stars representing the priority level on the kanban "
|
||||
"card or the ticket itself. The :abbr:`SLA (Service Level Agreement)` will "
|
||||
"only be applied once the priority level has been updated on the ticket to "
|
||||
"match the :abbr:`SLA (Service Level Agreement)` criteria. If no selection is"
|
||||
" made in this field, this policy will only apply to tickets marked as `Low "
|
||||
"Priority` (zero stars)."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:44
|
||||
msgid ""
|
||||
":guilabel:`Types`: ticket types can be helpful when indicating when a ticket"
|
||||
" is a customer question, that can be solved with a quick response, or an "
|
||||
"issue, that may require additional investigation. Multiple ticket types can "
|
||||
"be selected for this field. If no selection is made, this policy will apply "
|
||||
"to all ticket types."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:48
|
||||
msgid ""
|
||||
":guilabel:`Tags`: tags are applied to briefly indicate what the ticket is "
|
||||
"about. Multiple tags can be applied to a single ticket."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:50
|
||||
msgid ""
|
||||
":guilabel:`Customers`: individual contacts or companies may be selected in "
|
||||
"this field."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:51
|
||||
msgid ""
|
||||
":guilabel:`Sales Order Items`: this field is available only if a team has "
|
||||
"the *Timesheets* app enabled. This allows the ticket to tie directly to a "
|
||||
"specific line on a sales order, which must be indicated on the ticket in the"
|
||||
" :guilabel:`Sales Order Item` field."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:56
|
||||
msgid ""
|
||||
"Unless otherwise indicated, multiple selections can be made for each field. "
|
||||
"(i.e. multiple :guilabel:`Tags` can be included in a policy, but only one "
|
||||
":guilabel:`Priority` level)"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of a blank SLA policy record"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:64
|
||||
msgid "Establish a target for an SLA policy"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:66
|
||||
msgid ""
|
||||
"The :guilabel:`Target` is the stage a ticket needs to reach, and the time "
|
||||
"alloted to reach that stage, in order to satisfy the :abbr:`SLA (Service "
|
||||
"Level Agreement)` policy. Any stage assigned to a team may be selected for "
|
||||
"the :guilabel:`Reach Stage` field. Time spent in stages selected in "
|
||||
":guilabel:`Excluding Stages` will not be included in the calculation of the "
|
||||
":abbr:`SLA (Service Level Agreement)` deadline."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:73
|
||||
msgid ""
|
||||
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
|
||||
"the working time before a ticket is completed, and would have `Solved` as "
|
||||
"the :guilabel:`Reach Stage`. However, if the :abbr:`SLA (Service Level "
|
||||
"Agreement)` was titled `2 Days to Start`, it tracks the working time before "
|
||||
"work on a ticket has begun, and would have `In Progress` as the "
|
||||
":guilabel:`Reach Stage`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:79
|
||||
msgid "Meeting SLA deadlines"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:81
|
||||
msgid ""
|
||||
"Once it is determined that a ticket fits the criteria of an :abbr:`SLA "
|
||||
"(Service Level Agreement)` policy, a deadline is calculated. The deadline is"
|
||||
" based on the creation date of the ticket, and the targeted working hours. "
|
||||
"The deadline is then added to the ticket, as well as a white tag indicating "
|
||||
"the name of the :abbr:`SLA (Service Level Agreement)` applied."
|
||||
msgstr ""
|
||||
"转到 :menuselection:`服务台 --> 报告 --> 服务级别协议状态分析` 。 应用 *过滤器* 和 *分组依据* "
|
||||
"来确定应优先处理的票证,并跟踪即将到来的截止日期。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid ""
|
||||
"View of the SLA status analysis page emphasizing the group by option in Odoo"
|
||||
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
|
||||
" Helpdesk"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:91
|
||||
msgid ""
|
||||
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
|
||||
"Agreement)`, the earliest occurring deadline will be displayed on the "
|
||||
"ticket. Once that deadline has passed, the next deadline will be displayed."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:95
|
||||
msgid ""
|
||||
"Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
|
||||
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the "
|
||||
":guilabel:`Deadline` field disappears from view on the."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:102
|
||||
msgid ""
|
||||
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
|
||||
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
|
||||
"Agreement)` tag will turn red. Once the :abbr:`SLA (Service Level "
|
||||
"Agreement)` has failed, the red tag will stay on the ticket, even after the "
|
||||
"ticket is moved to the :guilabel:`Reach Stage`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid ""
|
||||
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:112
|
||||
msgid "Analyzing SLA performance"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:114
|
||||
msgid ""
|
||||
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
|
||||
"(Service Level Agreement)` is fulfilled, as well as the success rate of "
|
||||
"individual policies. Navigate to the report and corresponding pivot table by"
|
||||
" going to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:120
|
||||
msgid "Using the Pivot view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:122
|
||||
msgid ""
|
||||
"By default, the report is displayed in a :guilabel:`Pivot` view, and is "
|
||||
"filtered to show the number of SLAs failed and the failure rate over the "
|
||||
"last 30 days, grouped by team."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of the SLA status analysis report in Odoo Helpdesk"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:129
|
||||
msgid ""
|
||||
"To add the number of SLAs passed or in progress, click the "
|
||||
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
|
||||
"criteria, and choose from the options available based on the measurements "
|
||||
"preferred. Whenever a measurement is picked, a check mark will appear in the"
|
||||
" drop-down menu to indicate that that measurement is included, and a "
|
||||
"corresponding new column will emerge in the pivot table to show the relevant"
|
||||
" calculations."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:135
|
||||
msgid ""
|
||||
"To add a group to a row or column, click the plus :guilabel:` + ` button "
|
||||
"next to :guilabel:`Total`, and then select one of the groups. To remove one,"
|
||||
" click the minus :guilabel:` - ` button and deselect."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:140
|
||||
msgid "Using the Graph view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:142
|
||||
msgid ""
|
||||
"The :guilabel:`Status Analysis` report can also be viewed as a "
|
||||
":guilabel:`Bar`, :guilabel:`Line`, or :guilabel:`Pie` Chart. Toggle between "
|
||||
"these views by selecting the appropriate icon at the top of the chart."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:148
|
||||
msgid "Bar Chart"
|
||||
msgstr "柱状图"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||||
msgid "View of the SLA status analysis report in bar view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:154
|
||||
msgid "Line Chart"
|
||||
msgstr "线状图"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||||
msgid "View of the SLA status analysis report in line view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:160
|
||||
msgid "Pie Chart"
|
||||
msgstr "饼图"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
|
||||
msgid "View of the SLA status analysis report in pie chart view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:167
|
||||
msgid ""
|
||||
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` can be viewed "
|
||||
":guilabel:`Stacked`. This presents two or more groups to appear on top of "
|
||||
"each other instead of next to each other, making it easier to compare data."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:172
|
||||
msgid "Using the Cohort view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:174
|
||||
msgid ""
|
||||
"The :guilabel:`Cohort` view is used to track the changes in data over a "
|
||||
"period of time. To display the :guilabel:`Status Analysis` report in a "
|
||||
":guilabel:`Cohort` view, click the icon in the top right corner above the "
|
||||
"chart."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
|
||||
msgid "View of the SLA status analysis report in cohort view"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:183
|
||||
msgid ":ref:`Reporting views <reporting/views>`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:184
|
||||
msgid ""
|
||||
":doc:`Allow customers to close their tickets "
|
||||
"</applications/services/helpdesk/advanced/close_tickets>`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
|
||||
msgid "Timesheet and Invoice"
|
||||
msgstr "工时单和开票"
|
||||
|
||||
+1303
-1301
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Load Diff
Reference in New Issue
Block a user