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[I18N] Update translation terms from Transifex

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Odoo Translation Bot
2023-04-16 00:40:28 +02:00
parent b00b9b3f2e
commit e12e482f62
47 changed files with 32531 additions and 26455 deletions
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locale/pt_BR/LC_MESSAGES/finance.po
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locale/pt_BR/LC_MESSAGES/general.po
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@@ -6,8 +6,8 @@
# Translators:
# Marcio Nunes, 2023
# Éder Brito <britoederr@gmail.com>, 2023
# Luis Gustavo Almeida <luis.gustavo@kmee.com.br>, 2023
# Luis Felipe Miléo <mileo@kmee.com.br>, 2023
# Luis Gustavo Almeida <luis.gustavo@kmee.com.br>, 2023
# Marcel Savegnago <marcel.savegnago@gmail.com>, 2023
# Martin Trigaux, 2023
# Marcos Rodrigues, 2023
@@ -18,7 +18,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-04-06 08:12+0000\n"
"POT-Creation-Date: 2023-04-13 05:55+0000\n"
"PO-Revision-Date: 2022-10-04 12:53+0000\n"
"Last-Translator: Kevilyn Rosa, 2023\n"
"Language-Team: Portuguese (Brazil) (https://app.transifex.com/odoo/teams/41243/pt_BR/)\n"
@@ -386,11 +386,10 @@ msgstr ""
"momento."
#: ../../content/applications/general/auth/azure.rst:9
msgid ":doc:`/applications/general/calendars/outlook/outlook_calendar`"
msgid ":doc:`../../productivity/calendar/outlook`"
msgstr ""
#: ../../content/applications/general/auth/azure.rst:10
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:10
#: ../../content/applications/general/email_communication/email_servers.rst:67
msgid ":doc:`/administration/maintain/azure_oauth`"
msgstr ""
@@ -413,12 +412,10 @@ msgid ""
msgstr ""
#: ../../content/applications/general/auth/google.rst:12
msgid ""
":doc:`/applications/general/calendars/google/google_calendar_credentials`"
msgid ":doc:`../../productivity/calendar/google`"
msgstr ""
#: ../../content/applications/general/auth/google.rst:13
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:10
#: ../../content/applications/general/email_communication/email_servers.rst:66
msgid ":doc:`/administration/maintain/google_oauth`"
msgstr ""
@@ -664,499 +661,6 @@ msgstr ""
"Em **Modelo de Usuário**, indique um modelo para os novos perfis criados. Se"
" deixado em branco, o perfil de administrador será usado como modelo."
#: ../../content/applications/general/calendars.rst:5
msgid "Calendars"
msgstr "Calendários"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:3
msgid "Synchronize Google Calendar with Odoo"
msgstr "Sincronizar o Google Calendar com o Odoo"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:5
msgid ""
"Synchronize Google Calendar with Odoo to see and manage meetings from both "
"platforms (updates go in both directions). This integration helps organize "
"your schedule so you never miss a meeting."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:9
msgid ":doc:`/applications/general/auth/google`"
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:13
msgid "Setup in Google"
msgstr "Configuração no Google"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:16
msgid "Enable Google Calendar API"
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:18
msgid ""
"Begin by creating a new Google API project and enabling the Google Calendar "
"API. Then, go to the `Google API Console "
"<https://console.developers.google.com>`_ and log into your Google account."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:22
msgid ""
"If this is your first time visiting this page, Google will prompt you to "
"enter a country and agree to the Terms of Service. Select a country from the"
" drop-down list and agree to the :abbr:`ToS (Terms of Service)`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:26
msgid ""
"Next, click :guilabel:`Select a project` and select or create an API project"
" to store credentials."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Create a new API project to store credentials."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:33
msgid ""
"Give the API Project a clear name like \"Odoo Sync\" so you can easily find "
"it."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:35
msgid ""
"Then, open the API Project and click :guilabel:`Enable APIs and Services`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Enable APIs and Services on the API Project."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:41
msgid ""
"After that, search for *Google Calendar API* using the search bar and select"
" :guilabel:`Google Calendar API` from the search results. Click "
":guilabel:`Enable`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Enable the Google Calendar API."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:49
msgid "Create credentials"
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:51
msgid ""
"Now that you have created your API project and enabled the Google Calendar "
"API, you need to create credentials. Begin by clicking :guilabel:`Create "
"Credentials`. Google will then guide you through four steps to create your "
"API credentials."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:55
msgid ""
"In the first step, :guilabel:`Credential Type`, select the :guilabel:`Google"
" Calendar API` and :guilabel:`User Data` options. Then, click "
":guilabel:`Next`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Select Google Calendar API and User Data for the Credential Type."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:62
msgid ""
"In the second step, :guilabel:`OAuth Consent Screen`, type *Odoo* in the "
":guilabel:`App name` field, select your email address for the "
":guilabel:`User support email` field, and type your email address for the "
":guilabel:`Developer contact information` section. Then, click "
":guilabel:`Save and Continue`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:67
msgid ""
"Skip the third step, :guilabel:`Scopes`, by clicking :guilabel:`Save and "
"Continue`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:69
msgid ""
"In the last step, :guilabel:`OAuth Client ID`, select :guilabel:`Website "
"application` for the :guilabel:`Application Type` field and type *My Odoo "
"Database* for the :guilabel:`Name`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:72
msgid ""
"Under the :guilabel:`Authorized JavaScript Origins` section, click "
":guilabel:`+ Add URI` and type your company's Odoo URL address."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:75
msgid ""
"Under the :guilabel:`Authorized redirect URIs` section, click :guilabel:`+ "
"Add URI` and type your company's Odoo URL address followed by "
"*/google_account/authentication*. Finally, click :guilabel:`Create` and "
":guilabel:`Done`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid ""
"Add the authorized JavaScript origins and the authorized redirect URIs."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:83
msgid ""
"After successfully creating a new API project, enabling the Google Calendar "
"API, and generating the Google Calendar API credentials, you should now have"
" a Client ID and Client Secret."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:87
msgid "Client ID & Client Secret"
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:89
msgid ""
"The **Client ID** and the **Client Secret** are both needed to connect "
"Google Calendar to Odoo. Find the Client ID and the Client Secret by opening"
" the Google Cloud Platform navigation menu and going to :menuselection:`API "
"& Services --> Credentials --> OAuth 2.0 Client IDs`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:93
msgid ""
"Next, locate the credentials you just created for the Google Calendar API. "
"Then, click on :guilabel:`Edit OAuth Client` (the pencil icon). The page "
"will redirect to the edit page, where you can view the Client ID and the "
"Client Secret."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Click Edit OAuth Client to view the credential details."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:102
msgid "Setup in Odoo"
msgstr "Configuração em Odoo"
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:104
msgid ""
"Once the Client ID and the Client Secret are located, open the Odoo database"
" and go to :menuselection:`Settings --> General Settings --> Integrations "
"--> Google Calendar`. Check the box next to :guilabel:`Google Calendar`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "The Google Calendar checkbox in General Settings."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:112
msgid ""
"Next, copy and paste the Client ID and the Client Secret from the Google "
"Calendar API Credentials page into their respective fields below the "
":guilabel:`Google Calendar` checkbox. Then, click :guilabel:`Save`."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:116
msgid ""
"Finally, open the Calendar module in Odoo and click on the "
":guilabel:`Google` sync button to sync Google Calendar with Odoo."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid ""
"Click the Google sync button in Odoo Calendar to sync Google Calendar with "
"Odoo."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:124
msgid ""
"The first time you sync your Google Calendar with Odoo, the page will "
"redirect to your Google Account. Click :guilabel:`OK` and :guilabel:`Allow` "
"to authorize Odoo to access Google Calendar."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Give Odoo permission to access Google Calendar."
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst:131
msgid "Now, Odoo Calendar is successfully synced with Google Calendar!"
msgstr ""
#: ../../content/applications/general/calendars/google/google_calendar_credentials.rst-1
msgid "Successfully sync between Odoo and Google Calendar."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:3
msgid "Synchronize Outlook Calendar with Odoo"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:5
msgid ""
"Synchronizing a user's Outlook Calendar with Odoo is useful for keeping "
"track of their tasks and appointments across all related applications."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:9
msgid ":doc:`/applications/general/auth/azure`"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:13
msgid "Register the application with Microsoft Azure"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:15
msgid ""
"To sync the Outlook Calendar with Odoo's Calendar, a Microsoft Azure account"
" is needed. Creating an account is free for users who have never tried or "
"paid for Azure. For more information, `click here "
"<https://azure.microsoft.com/en-us/free/?WT.mc_id=A261C142F>`_."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:19
msgid ""
"Refer to `Microsoft's documentation <https://docs.microsoft.com/en-"
"us/azure/active-directory/ develop/quickstart-create-new-tenant>`_ on how to"
" set up an Azure AD Tenant (also called an *environment*), which is a "
"representation of an organization to manage and register apps."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:23
msgid ""
"Then, `Register an Application <https://docs.microsoft.com/en-"
"us/azure/active-directory/develop/ quickstart-register-app>`_, choosing the "
"appropriate :guilabel:`Supported account type`. Users who wish to connect "
"their Outlook calendar to Odoo should select the :guilabel:`Accounts in any "
"organizational directory (Any Azure AD directory - Multitenant) and personal"
" Microsoft accounts (e.g. Skype, Xbox)` option for :guilabel:`Supported "
"account types`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:29
msgid ""
"When configuring the :guilabel:`Redirect URI`, choose :guilabel:`Web` and "
"copy the Odoo database URI (URL) followed by "
"`/microsoft_account/authentication`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:33
msgid ""
"Enter `https://www.companyname.odoo.com/microsoft_account/authentication` "
"for the :guilabel:`Redirect URI`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid ""
"The \"Supported account type\" and \"Redirect URI\" settings in the "
"Microsoft Azure AD portal."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:40
msgid ""
"For more information on the restrictions and limitations of URIs, `check "
"this page <https://docs. microsoft.com/en-us/azure/active-"
"directory/develop/reply-url>`_."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:43
msgid ""
"Regarding the application credentials, the user *must* add a client secret, "
"which allows Odoo to authenticate itself, requiring no interaction from the "
"user's side. :guilabel:`Certificates` are optional."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:47
msgid ""
"To do add a client secret, click :guilabel:`Add a certificate or secret` and"
" then click :guilabel:`New client secret`. Next, type a "
":guilabel:`Description` and select when the client secret "
":guilabel:`Expires`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:51
msgid ""
"Since resetting the synchronization can be tricky, Odoo recommends setting "
"the maximum allowed expiration date for the client secret (24 months), so "
"there is no need to re-synchronize soon. Finally, click :guilabel:`Add` to "
"generate the client secret (:guilabel:`Secret ID`)."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:56
msgid "Configuration in Odoo"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:58
msgid ""
"In the Odoo database, go to :menuselection:`Settings --> General Settings "
"--> Integrations` and activate the :guilabel:`Outlook Calendar` setting."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Outlook Calendar\" setting activated in Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:65
msgid ""
"From the Microsoft Azure portal, under the :guilabel:`Overview` section of "
"the application, copy the :guilabel:`Application (Client) ID`, and paste it "
"into the :guilabel:`Client ID` field in Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Client ID\" in the Microsoft Azure portal."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:72
msgid ""
"In the Microsoft Azure portal, under the :guilabel:`Certificates & secrets` "
"section, copy the :guilabel:`Client Secret Value` and paste it into the "
":guilabel:`Client Secret` field in Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Client Secret\" token to be copied from Microsoft to Odoo."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:79
msgid ""
"Finally, on the Odoo :menuselection:`Settings --> General Settings` page, "
"click :guilabel:`Save`."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:84
msgid "Sync with Outlook"
msgstr "Sincronizar com Outlook"
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:88
msgid ""
"Odoo highly recommends testing the Outlook calendar synchronization on a "
"test database and a test email address (that is not used for any other "
"purpose) before attempting to sync the desired Outlook Calendar with the "
"user's production database."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:92
msgid ""
"If the user has any past, present, or future events on their Odoo calendar "
"before syncing their Outlook calendar, Outlook will treat the events pulled "
"from Odoo's calendar during the sync as new events, causing an email "
"notification to be sent from Outlook to all the event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:96
msgid ""
"To avoid unwanted emails being sent to all past, present, and future event "
"attendees, the user must add the events from the Odoo calendar to the "
"Outlook calendar before the first ever sync, delete the events from Odoo, "
"and then start the sync."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:100
msgid ""
"Even after synchronizing the Odoo Calendar with the Outlook calendar, "
"Outlook will still send a notification to all event participants every time "
"an event is edited (created, deleted, unarchived, or event date/time "
"changed), with no exceptions. This is a limitation that cannot be fixed from"
" Odoo's side."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:105
msgid ""
"After one user syncs their Outlook calendar to the Odoo database, unwanted "
"email notifications are unavoidable because the first synchronized user's "
"events will be in the Odoo Calendar. If the Odoo database is shared amongst "
"multiple users, and another user wants to sync their Outlook calendar with "
"Odoo Calendar, Outlook will again pull the existing Odoo Calendar events "
"during the sync and treat them as new events, causing Outlook to send email "
"invitations to all event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:112
msgid ""
"In summary, once a user synchronizes their Outlook calendar with the Odoo "
"calendar:"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:114
msgid ""
"Creating an event in Odoo causes Outlook to send an invitation to all event "
"attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:115
msgid ""
"Deleting an event in Odoo causes Outlook to send a cancellation to all event"
" attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:116
msgid ""
"Unarchiving an event in Odoo causes Outlook to send an invitation to all "
"event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:117
msgid ""
"Archiving an event in Odoo causes Outlook to send a cancellation to all "
"event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:118
msgid ""
"Adding a contact to an event causes Outlook to send an invitation to all "
"event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:119
msgid ""
"Removing a contact from an event causes Outlook to send a cancellation to "
"all event attendees."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:122
msgid "Sync Odoo Calendar and Outlook"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:124
msgid ""
"In the Odoo database, go to the :guilabel:`Calendar` module and click the "
":guilabel:`Outlook` sync button. The page will redirect to a Microsoft login"
" page, and the user is asked to log in to their account, if they are not "
"already, and grant the required permissions."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst-1
msgid "The \"Outlook\" sync button in Odoo Calendar."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:132
msgid ""
"The synchronization is a two-way process, meaning that events are reconciled"
" in both accounts (Outlook and Odoo)."
msgstr ""
"A sincronização é um processo bidirecional, o que significa que os eventos "
"são reconciliados em ambas as contas (Outlook e Odoo)."
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:136
msgid ""
"All users that want to use the synchronization simply need to :ref:`sync "
"their calendar with Outlook <outlook_calendar/sync_with_outlook>`. The "
"configuration of Microsoft's Azure account is only done once, as Azure AD "
"tenants' Client IDs and Client Secrets are unique, and represent an "
"organization that helps the user to manage a specific instance of Microsoft "
"cloud services for their internal and external users."
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:143
msgid ":doc:`../../../productivity/mail_plugins/outlook`"
msgstr ""
#: ../../content/applications/general/calendars/outlook/outlook_calendar.rst:144
msgid ":doc:`../google/google_calendar_credentials`"
msgstr ":doc:`../google/google_calendar_credentials`"
#: ../../content/applications/general/developer_mode.rst:5
msgid "Developer Mode (debug mode)"
msgstr ""
@@ -4889,8 +4393,8 @@ msgstr ""
"instalado anteriormente e clicar em **SALVAR.**"
#: ../../content/applications/general/users/language.rst:61
msgid ":doc:`../../websites/website/publish/translate`"
msgstr ":doc:`../../websites/website/publish/translate`"
msgid ":doc:`../../websites/website/configuration/translate`"
msgstr ""
#: ../../content/applications/general/users/manage_users.rst:3
msgid "Manage users"
locale/pt_BR/LC_MESSAGES/inventory_and_mrp.po
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@@ -14,7 +14,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-04-06 08:12+0000\n"
"POT-Creation-Date: 2023-04-13 05:55+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: Martin Trigaux, 2023\n"
"Language-Team: Portuguese (Brazil) (https://app.transifex.com/odoo/teams/41243/pt_BR/)\n"
@@ -365,80 +365,215 @@ msgstr ""
"programs-640?fullscreen=1>`_"
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Allow customers to close their tickets"
msgstr "Permitir aos clientes a fechar seus tickets"
msgid "Closing tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid ""
"Allowing customers to close their own tickets gives them autonomy and "
"minimizes misunderstandings around when an issue is considered solved or "
"not. This results in operational capacity for support teams, and higher "
"satisfaction for the customer."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
msgid "Enable ticket closing"
"Once work has been completed on a *Helpdesk* ticket in Odoo, there are "
"several ways it can be closed. Manually closing solved tickets keeps the "
"pipeline up to date, while automatically closing inactive tickets prevents "
"unnecessary blocking issues. Allowing customers to close their own tickets "
"minimizes confusion around whether an issue is considered solved or not. "
"This results in increased operational capacity for support teams, and higher"
" customer satisfaction."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid "Manually close solved tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:14
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> "
"Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit`"
" and enable :guilabel:`Ticket closing` by checking the field box."
"As work on a ticket progresses, it is moved along to the next stage in the "
"pipeline. Once the issue is solved, the ticket is moved to a *folded* stage."
" This marks the ticket as *closed*."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:17
msgid ""
"To fold a stage, navigate to the :menuselection:`Helpdesk` dashboard and "
"click on a team to open the pipeline. Hover over a stage's heading, and then"
" click the gear icon that appears in the top-right corner of that stage's "
"kanban column."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Ticket closing feature in Odoo Helpdesk."
msgid ""
"View of stage on Helpdesk pipeline with emphasis on gear icon and edit stage"
" option."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:26
msgid ""
"To designate which stage the ticket migrates to once it is closed, navigate "
"to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` "
"and clicking :guilabel:`Tickets` on the team's card."
"Clicking the gear icon also displays the option to :guilabel:`Fold` the "
"stage. This setting folds the stage *temporarily* to simplify the kanban "
"view. This does *not* close the tickets in this stage. It also does not "
"permanently fold the stage. If a stage needs to be folded so the tickets can"
" be marked as closed, continue following the steps below."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:31
msgid ""
"There are two options: create a new Kanban stage or work with an existing "
"one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to "
"the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing"
" Stage`. After checking the field box, click :guilabel:`Save` to finish."
"From the menu that appears, select :guilabel:`Edit Stage`. This will open "
"the stage's settings. Check the box labeled :guilabel:`Folded in Kanban` "
"towards the top of the window, and then :guilabel:`Save & Close` to confirm "
"the changes. Now, tickets that reach this stage will be considered as "
"*closed*."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid ""
"If a closing stage is not specified, by default, the ticket is moved to the "
"last stage in the kanban. If more than one stage is set as a closing stage, "
"the ticket is placed in the first closing stage column."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Stage settings page."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:41
msgid "Automatically close inactive tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:43
msgid ""
"With the ticket closing settings now complete, customers can now view the "
"option to :guilabel:`Close this ticket` when they log into their portal."
"Tickets that are inactive for a set period of time can be automatically "
"closed. At that point, they will be moved to a folded stage."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:46
msgid ""
"Go to the team's settings page by going to :menuselection:`Helpdesk --> "
"Configuration --> Teams`. Under the :guilabel:`Self-Service` section, enable"
" :guilabel:`Automatic Closing`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:49
msgid ""
"If one of the team's stages is set to be folded in the kanban view, it will "
"be the default selection in the :guilabel:`Move to Stage` field. If the team"
" has more than one folded stage, the stage that occurs first in the pipeline"
" will be the default. If no stage is folded, the default selection will be "
"the last stage in the pipeline."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:54
msgid ""
"The :guilabel:`After days of inactivity` field defaults to `7`, but can be "
"adjusted if necessary."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:57
msgid ""
"The :guilabel:`After days of inactivity` field does **not** take the working"
" calendar into account when tracking the amount of time a ticket has been "
"inactive."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:60
msgid ""
"If only certain stages should be used to track days of inactivity, they can "
"be added to the :guilabel:`In Stages` field."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:64
msgid "A team's pipeline is created with the following stages:"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:66
msgid "`New`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:67
msgid "`In Progress`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:68
msgid "`Customer Feedback`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:69
msgid "`Closed`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:71
msgid ""
"Tickets can linger in the :guilabel:`Customer Feedback stage`, because once "
"an issue is solved, customers may not respond immediately. At that point, "
"the tickets can be closed automatically. However, tickets in the "
":guilabel:`New` and :guilabel:`In Progress` stages may remain inactive due "
"to assignment or workload issues. Closing these tickets automatically would "
"result in issues going unsolved."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:77
msgid ""
"Therefore, the :guilabel:`Automatic Closing` settings would be configured as"
" below\\:\\"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:79
msgid ":guilabel:`Automatic Closing`: *checked*"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:80
msgid ":guilabel:`Move to Stage`: `Solved`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:81
msgid ":guilabel:`After``7`:guilabel:`days of inactivity`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:82
msgid ":guilabel:`In Stages`: `Customer Feedback`"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:0
msgid "Example of Automatic Closing settings."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:89
msgid "Allow customers to close their own tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:91
msgid ""
"Enabling the :guilabel:`Closure by Customers` setting allows customers to "
"close their own ticket(s) when they determine that their issue has been "
"resolved."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:94
msgid ""
"Start by navigating to :menuselection:`Helpdesk --> Configuration --> Teams`"
" and select a team. On the team's settings page, scroll to the "
":guilabel:`Self-Service` section and check the box for :guilabel:`Closure by"
" Customers`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer closing setting in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:102
msgid ""
"Once the ticket closing settings are enabled, a :guilabel:`Close Ticket` "
"button will be available for customers when they view their ticket through "
"the customer portal."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
msgid "Get reports on tickets closed by customers"
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:110
msgid ""
"Customers are able to view their tickets by clicking the :guilabel:`View the"
" ticket` link they receive by email. The link is included in the "
":guilabel:`Request Acknowledgment` template, which is added to the first "
"stage of a team by default. This link does not require a customer to have "
"access to the portal to view or respond to their ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:115
msgid ""
"To analyze the tickets that have been closed by customers, go to "
":menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the "
":guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set"
" the custom filter parameters to :guilabel:`Closed by partner` and "
":guilabel:`is true`. Finally, click :guilabel:`Apply`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst-1
msgid ""
"Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
"Customers with access to the portal will be able to view their tickets under"
" :menuselection:`My Account --> Tickets`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview.rst:5
@@ -981,7 +1116,6 @@ msgid ""
msgstr ""
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
#: ../../content/applications/services/helpdesk/overview/sla.rst:47
msgid ":doc:`../advanced/close_tickets`"
msgstr "doc:`.../advanced/close_tickets`"
@@ -1221,7 +1355,7 @@ msgid ""
"The *Live Chat* feature allows website visitors to connect directly with a "
"support agent or chatbot. During these conversations, *Helpdesk* tickets can"
" be instantly created by using the :doc:`response command "
"</applications/websites/livechat/overview/responses>` `/helpdesk`."
"</applications/websites/livechat/responses>` `/helpdesk`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:125
@@ -1472,10 +1606,9 @@ msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:261
msgid ""
"During the conversation, an operator can use the shortcut :doc:`command "
"</applications/websites/livechat/overview/responses>` `/helpdesk` to create "
"a ticket without leaving the chat window. The transcript from the "
"conversation will be added to the new ticket, under the "
":guilabel:`Description` tab."
"</applications/websites/livechat/responses>` `/helpdesk` to create a ticket "
"without leaving the chat window. The transcript from the conversation will "
"be added to the new ticket, under the :guilabel:`Description` tab."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:267
@@ -1536,7 +1669,7 @@ msgid ":doc:`/applications/general/email_communication/email_servers`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:293
msgid ":doc:`/applications/websites/livechat/overview/get_started`"
msgid ":doc:`/applications/websites/livechat`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
@@ -1674,97 +1807,302 @@ msgstr "Acordos de Nível de Serviço (SLA)"
#: ../../content/applications/services/helpdesk/overview/sla.rst:5
msgid ""
"Service Level Agreements (SLA) are commitments you make with your customers "
"to outline how a service is delivered. It bolsters trust between you and "
"your customers as it makes clear what needs to be done, to what standard, "
"and when."
"A Service Level Agreement (SLA) defines the level of service a customer can "
"expect from a supplier. SLAs provide a timeline that tells customers when "
"they can expect results, and keeps the support team on target."
msgstr ""
"Acordos de Nível de Serviço (SLA) são compromissos que você assume com seus "
"clientes para delinear como um serviço é fornecido. Ele reforça a confiança "
"entre você e seus clientes, pois deixa claro o que precisa ser feito, em que"
" padrão e quando."
#: ../../content/applications/services/helpdesk/overview/sla.rst:10
msgid "Create your policies"
msgstr "Crie suas políticas"
#: ../../content/applications/services/helpdesk/overview/sla.rst:13
msgid ""
"First, enable the feature on the settings of the team you would like "
"policies to be applied, going to :menuselection:`Helpdesk --> Configuration "
"--> Helpdesk Teams`."
msgid "Create a new SLA policy"
msgstr ""
"Primeiro, habilite o recurso sobre as configurações da equipe que você "
"gostaria que as políticas fossem aplicadas, indo para "
":menuselection:`Helpdesk --> Configuration --> Helpdesk Teams'."
#: ../../content/applications/services/helpdesk/overview/sla.rst:15
#: ../../content/applications/services/helpdesk/overview/sla.rst:12
msgid ""
"Create your policies through the team’s settings page or go to "
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
"To create a new :abbr:`SLA (Service Level Agreement)` Policy, navigate to "
"the team's page under :menuselection:`Helpdesk --> Configuration --> Teams`."
" Select a team, scroll to the :guilabel:`Performance` section, and then "
"check the selection box next to :guilabel:`SLA Policies` to enable it for "
"that specific team."
msgstr ""
"Crie suas políticas através da página de configurações da equipe ou vá para "
":menuselection:`Helpdesk --> Configuration --> SLA Policies`."
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of an SLA form in Odoo Helpdesk"
msgid "View of a team page in Helpdesk focusing on the SLA Policies setting"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:23
#: ../../content/applications/services/helpdesk/overview/sla.rst:22
msgid ""
"Choose to which **Team** the policy is relevant and the **Minimum Priority**"
" a ticket needs to have for the policy to be applied."
"The value indicated next to the :guilabel:`Working Hours` field is used to "
"determine the deadline for :abbr:`SLA (Service Level Agreement)` policies. "
"By default, this is determined by the value set in the :guilabel:`Company "
"Working Hours` field under :menuselection:`Settings app --> Employees --> "
"Work Organization`."
msgstr ""
"Escolha para qual **equipa** a apólice é relevante e a **Prioridade Mínima**"
" um ingresso necessário para que a apólice seja aplicada."
#: ../../content/applications/services/helpdesk/overview/sla.rst:27
msgid ""
"**Target** is the stage a ticket needs to reach within the period defined to"
" satisfy the SLA. The period is based on the ticket’s creation date, and a "
"deadline is set on the ticket’s form once it matches an SLA policy rule. If "
"a ticket has more than one policy applied to it, the closest deadline of all"
" SLAs is the one considered."
"To create a new policy, click the smart button on the team`s settings page "
"or go to :menuselection:`Helpdesk --> Configuration --> SLA Policies`, and "
"click :guilabel:`New`. Start by entering a :guilabel:`Title` and a "
":guilabel:`Description` for the new policy, and proceed to fill out the form"
" using the steps below."
msgstr ""
"**Target** é o estágio que um bilhete precisa alcançar dentro do período "
"definido para satisfazer o SLA. O período é baseado na data de criação do "
"ingresso, e um prazo é estabelecido no formulário do ingresso uma vez que "
"ele corresponda a uma regra da política do SLA. Se um ingresso tem mais de "
"uma política aplicada a ele, o prazo mais próximo de todos os SLAs é o prazo"
" considerado."
#: ../../content/applications/services/helpdesk/overview/sla.rst:29
#: ../../content/applications/services/helpdesk/overview/sla.rst:33
msgid "Define the criteria for an SLA policy"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:35
msgid ""
"When a ticket has satisfied an SLA policy, the SLA tag appears in green and "
"the deadline field is not shown anymore."
msgstr ""
"Quando um bilhete tiver satisfeito uma política SLA, a etiqueta SLA aparece "
"em verde e o campo de prazo não é mais exibido."
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket’s form emphasizing a satisfied SLA in Odoo Helpdesk"
"The :guilabel:`Criteria` section is used to identify what tickets this "
"policy will be applied to. Fill out the following fields to adjust the "
"selection criteria:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:37
msgid "SLA Analysis"
msgstr "Análise de SLA"
#: ../../content/applications/services/helpdesk/overview/sla.rst:38
msgid ""
":guilabel:`Team`: a policy can only be applied to one team. *This field is "
"required.*"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:39
msgid ""
"Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply"
" *Filters* and *Group by* to identify tickets that should be prioritized and"
" keep track of upcoming deadlines."
":guilabel:`Priority`: the priority level for a ticket is identified by "
"selecting the number of stars representing the priority level on the kanban "
"card or the ticket itself. The :abbr:`SLA (Service Level Agreement)` will "
"only be applied once the priority level has been updated on the ticket to "
"match the :abbr:`SLA (Service Level Agreement)` criteria. If no selection is"
" made in this field, this policy will only apply to tickets marked as `Low "
"Priority` (zero stars)."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:44
msgid ""
":guilabel:`Types`: ticket types can be helpful when indicating when a ticket"
" is a customer question, that can be solved with a quick response, or an "
"issue, that may require additional investigation. Multiple ticket types can "
"be selected for this field. If no selection is made, this policy will apply "
"to all ticket types."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:48
msgid ""
":guilabel:`Tags`: tags are applied to briefly indicate what the ticket is "
"about. Multiple tags can be applied to a single ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:50
msgid ""
":guilabel:`Customers`: individual contacts or companies may be selected in "
"this field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:51
msgid ""
":guilabel:`Sales Order Items`: this field is available only if a team has "
"the *Timesheets* app enabled. This allows the ticket to tie directly to a "
"specific line on a sales order, which must be indicated on the ticket in the"
" :guilabel:`Sales Order Item` field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:56
msgid ""
"Unless otherwise indicated, multiple selections can be made for each field. "
"(i.e. multiple :guilabel:`Tags` can be included in a policy, but only one "
":guilabel:`Priority` level)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a blank SLA policy record"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:64
msgid "Establish a target for an SLA policy"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:66
msgid ""
"The :guilabel:`Target` is the stage a ticket needs to reach, and the time "
"alloted to reach that stage, in order to satisfy the :abbr:`SLA (Service "
"Level Agreement)` policy. Any stage assigned to a team may be selected for "
"the :guilabel:`Reach Stage` field. Time spent in stages selected in "
":guilabel:`Excluding Stages` will not be included in the calculation of the "
":abbr:`SLA (Service Level Agreement)` deadline."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:73
msgid ""
"An :abbr:`SLA (Service Level Agreement)` titled `8 Hours to Close` tracks "
"the working time before a ticket is completed, and would have `Solved` as "
"the :guilabel:`Reach Stage`. However, if the :abbr:`SLA (Service Level "
"Agreement)` was titled `2 Days to Start`, it tracks the working time before "
"work on a ticket has begun, and would have `In Progress` as the "
":guilabel:`Reach Stage`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:79
msgid "Meeting SLA deadlines"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:81
msgid ""
"Once it is determined that a ticket fits the criteria of an :abbr:`SLA "
"(Service Level Agreement)` policy, a deadline is calculated. The deadline is"
" based on the creation date of the ticket, and the targeted working hours. "
"The deadline is then added to the ticket, as well as a white tag indicating "
"the name of the :abbr:`SLA (Service Level Agreement)` applied."
msgstr ""
"Ir para :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis'. "
"Aplique *Filtros* e *Grupos por* para identificar os bilhetes que devem ser "
"priorizados e acompanhar os próximos prazos."
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of the SLA status analysis page emphasizing the group by option in Odoo"
"View of a ticket's form emphasizing an open SLA deadline on a ticket in Odoo"
" Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:91
msgid ""
"If a ticket fits the criteria for more than one :abbr:`SLA (Service Level "
"Agreement)`, the earliest occurring deadline will be displayed on the "
"ticket. Once that deadline has passed, the next deadline will be displayed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:95
msgid ""
"Once a ticket satisfies an :abbr:`SLA (Service Level Agreement)` policy, the"
" :abbr:`SLA (Service Level Agreement)` tag turns green, and the "
":guilabel:`Deadline` field disappears from view on the."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of a ticket's form emphasizing a satisfied SLA in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:102
msgid ""
"If the :abbr:`SLA (Service Level Agreement)` deadline passes and the ticket "
"has not moved to the :guilabel:`Reach Stage`, the :abbr:`SLA (Service Level "
"Agreement)` tag will turn red. Once the :abbr:`SLA (Service Level "
"Agreement)` has failed, the red tag will stay on the ticket, even after the "
"ticket is moved to the :guilabel:`Reach Stage`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid ""
"View of a ticket's form with a failing and passing SLA in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:112
msgid "Analyzing SLA performance"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:114
msgid ""
"The :guilabel:`SLA Status Analysis` report tracks how quickly an :abbr:`SLA "
"(Service Level Agreement)` is fulfilled, as well as the success rate of "
"individual policies. Navigate to the report and corresponding pivot table by"
" going to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:120
msgid "Using the Pivot view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:122
msgid ""
"By default, the report is displayed in a :guilabel:`Pivot` view, and is "
"filtered to show the number of SLAs failed and the failure rate over the "
"last 30 days, grouped by team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:129
msgid ""
"To add the number of SLAs passed or in progress, click the "
":guilabel:`Measures` button to reveal a drop-down menu of reporting "
"criteria, and choose from the options available based on the measurements "
"preferred. Whenever a measurement is picked, a check mark will appear in the"
" drop-down menu to indicate that that measurement is included, and a "
"corresponding new column will emerge in the pivot table to show the relevant"
" calculations."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:135
msgid ""
"To add a group to a row or column, click the plus :guilabel:` + ` button "
"next to :guilabel:`Total`, and then select one of the groups. To remove one,"
" click the minus :guilabel:` - ` button and deselect."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:140
msgid "Using the Graph view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:142
msgid ""
"The :guilabel:`Status Analysis` report can also be viewed as a "
":guilabel:`Bar`, :guilabel:`Line`, or :guilabel:`Pie` Chart. Toggle between "
"these views by selecting the appropriate icon at the top of the chart."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:148
msgid "Bar Chart"
msgstr "Gráfico de Barras"
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in bar view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:154
msgid "Line Chart"
msgstr "Gráfico de linha"
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in line view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:160
msgid "Pie Chart"
msgstr "Gráfico de Pizza"
#: ../../content/applications/services/helpdesk/overview/sla.rst:0
msgid "View of the SLA status analysis report in pie chart view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:167
msgid ""
"Both the :guilabel:`Bar Chart` and :guilabel:`Line Chart` can be viewed "
":guilabel:`Stacked`. This presents two or more groups to appear on top of "
"each other instead of next to each other, making it easier to compare data."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:172
msgid "Using the Cohort view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:174
msgid ""
"The :guilabel:`Cohort` view is used to track the changes in data over a "
"period of time. To display the :guilabel:`Status Analysis` report in a "
":guilabel:`Cohort` view, click the icon in the top right corner above the "
"chart."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst-1
msgid "View of the SLA status analysis report in cohort view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:183
msgid ":ref:`Reporting views <reporting/views>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:184
msgid ""
":doc:`Allow customers to close their tickets "
"</applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
msgid "Timesheet and Invoice"
msgstr "Folha de horas de trabalho e fatura"
locale/pt_BR/LC_MESSAGES/websites.po
+1317 -1315
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