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closes odoo/documentation#5068

X-original-commit: 921b483e2e
Signed-off-by: Martin Trigaux (mat) <mat@odoo.com>
This commit is contained in:
Martin Trigaux
2023-07-06 06:15:22 +00:00
parent 9e173096bb
commit d1fca0b2bb
12 changed files with 39090 additions and 1756 deletions
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locale/sources/services.pot
+626 -88
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@@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@@ -46,6 +46,7 @@ msgstr ""
#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/project/project_management.rst:17
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:13
msgid "Configuration"
msgstr ""
@@ -882,93 +883,6 @@ msgstr ""
msgid "Overview"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid "To go above and beyond email, live chat, web forms, and phone lines, offer your customers a support forum. This way, customers might become more attached to your company as they would be investing time to get into details of your business. You also encourage the exchange of experiences and knowledge, supporting the feeling of belonging to a community (your community!)."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
msgid "Set up"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and enable *Help Center*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid "Create, or edit a forum by clicking on the external link. Among the editing options, choose if you would like the *Forum Mode* to be *Questions*: only one answer is allowed per question or *Discussions*: multiple answers are allowed per question."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid "From now on, logged in users can start their discussions. To keep track of posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of the Forums page of a website to show the available ones in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid "Turn tickets into forum posts by simply clicking on *Share on the Forum* on the ticket's page."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid "In addition to a forum, offer online courses. When doing so, you link your customers and users’ needs and questions to useful content, helping to boost efficiency as they can also find their answers there."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *eLearning*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid "Once the structure and content of your course are ready, *Publish* it by clicking on *Unpublished*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid "To keep track of your course statistics, go to *eLearning* and *View Course*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:-1
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE AVAILABLE!"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""
@@ -1171,6 +1085,562 @@ msgstr ""
msgid "Manually folding a stage from the kanban view will not close the tickets in the stage."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
msgid "Help center"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
msgid "Odoo *Helpdesk* integrates with the *Forums*, *eLearning*, and *Knowledge* apps to create the *help center*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of the settings page of a team emphasizing the help center features."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:12
msgid "The *help center* is a centralized location where teams and customers can search for and share detailed information about products and services."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
msgid "In order to activate any of these features on a *Helpdesk* team, (*Forums*, *eLearning*, or *Knowledge*), the :guilabel:`Visibility` of the team has to be set to :guilabel:`Invited portal users and all internal users`. See :doc:`Getting Started </applications/services/helpdesk/overview/getting_started>` for more information on *Helpdesk* team settings and configuration."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:23
msgid "Since all of the *help center* features require integration with other applications, enabling any of them may result in the installation of additional modules or applications."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:26
msgid "Installing a new application on a *One-App-Free* database will trigger a 15-day trial. At the end of the trial, if a paid subscription has not been added to the database, it will no longer be active or accessible."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:31
msgid "Knowledge"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:33
msgid "Odoo's *Knowledge* application is a collaborative library where users can store, edit, and share information. The *Knowledge* app is represented throughout the database by a *book* icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a message in Helpdesk focusing on the Knowledge book icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:41
msgid "Enable Knowledge on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:43
msgid "To enable the *Knowledge* feature on a *Helpdesk* team, go to :menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:47
msgid "When a team has been selected or created, Odoo displays that team's detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
msgid "On the team's detail form, scroll down to the :guilabel:`Self-Service` section. Click the box next to :guilabel:`Knowledge` to activate the *Knowledge* feature. When clicked, a new field labeled :guilabel:`Article` appears."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:53
msgid "Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, there is only one option in the drop-down menu titled :guilabel:`Help`, which Odoo provides by default. Select :guilabel:`Help` from the drop-down menu to choose this article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:58
msgid "To create a new article, go to the :menuselection:`Knowledge app`, then hover the cursor next to the :guilabel:`Workspace` section heading, located in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ (plus sign)` icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:62
msgid "Click the :guilabel:`➕ (plus sign)` to create a new article in the :guilabel:`Workspace`. In the upper right corner of the page, click the :guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle switch until it reads :guilabel:`Article Published`. It can then be added to a *Helpdesk* team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:67
msgid "Once an article has been created and assigned to a *Helpdesk* team, content can be added and organized through the *Knowledge* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:71
msgid ":doc:`Editing Knowledge articles </applications/productivity/knowledge/articles_editing>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
msgid "Search articles from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:76
msgid "When members of a *Helpdesk* team are trying to solve a ticket, they can search through the content in the *Knowledge* app for more information on the issue."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:79
msgid "To search *Knowledge* articles, open a ticket — either from the *Helpdesk* app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> All Tickets`, and selecting a :guilabel:`Ticket` from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
msgid "When a :guilabel:`Ticket` is selected, Odoo reveals that ticket's detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:85
msgid "Click the :guilabel:`Knowledge (book)` icon, located above the chatter to open a search window."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of knowledge search window from a helpdesk ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
msgid "*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to open the command palette, then typing :command:`?`, followed by the name of the desired article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:95
msgid "When Odoo reveals the desired article, click it, or highlight the :guilabel:`Article` title, and press :command:`Enter`. This will open the article in the :guilabel:`Knowledge` application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:98
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:101
msgid "If a more in-depth search is required, press :command:`Alt + B`. That will reveal a separate page, in which a more detailed search can occur."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:105
msgid "Share articles to the help center"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:107
msgid "In order for a *Knowledge* article to be available to customers and website visitors, it has to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:111
msgid "Even though the *Help* article has been enabled on a team, Odoo will not share all the nested articles to the web. Individual articles intended for customers **must** be published for them to be viewable on the website."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
msgid "To publish an article, navigate to the desired article, by following the above steps, and click the :guilabel:`Share` icon in the upper-right corner. This will reveal a menu. Slide the toggle button labeled :guilabel:`Share to Web` to read :guilabel:`Article Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a knowledge article focused on sharing and publishing options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:124
msgid "Solve tickets with templates"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:126
msgid "*Template* boxes can be added to *Knowledge* articles to allow content to be reused, copied, sent as messages, or added to the description on a ticket. This allows teams to maintain consistency when answering customer tickets, and minimize the amount of time spent on responding to repeat questions."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
msgid "Add templates to articles"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
msgid "To create a template, go to :menuselection:`Knowledge --> Help`. Click on an existing nested article or create a new one by clicking the :guilabel:`➕ (plus sign)` icon next to *Help*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:136
msgid "Type `/` to open the :guilabel:`Powerbox` and view a list of :doc:`commands </applications/productivity/knowledge/articles_editing>`. Select or type `template`. A gray template block will be added to the page. Add any necessary content to this block."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a template in knowledge with focus on send and copy options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:145
msgid "Templates will only display the :guilabel:`Use as description` or :guilabel:`Send as Message` options if they are accessed directly from *Helpdesk*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:149
msgid "Use templates in tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:151
msgid "Templates can be used to respond directly to a *Helpdesk* ticket as a message, or to add information to the ticket's description."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:154
msgid "To use templates in a *Helpdesk* ticket, first, open a ticket, either from the :guilabel:`Helpdesk` dashboard or by going to :menuselection:`Helpdesk --> Tickets --> All Tickets` and selecting a :guilabel:`Ticket` from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
msgid "Click on the :guilabel:`Knowledge (book)` icon above the chatter for the ticket. This opens a search window. In this search window, select, or search for the desired article. Doing so reveals that article page in the Odoo *Knowledge* application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:162
msgid "To use a template to respond to a ticket, click :guilabel:`Send as message` in the upper right corner of the template box, located in the body of the article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
msgid "Doing so opens a :guilabel:`Compose email` pop-up window. In this window, select the recipients, make any necessary additions or edits to the template, then click :guilabel:`Send`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
msgid "To use a template to add information to a ticket's description, click :guilabel:`Use as description` in the upper right corner of the template box, located in the body of the article. Doing so will not replace the existing text in a ticket's description. The template will be added as additional text."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:175
msgid "Community Forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:177
msgid "A *Community Forum* provides a space for customers to answer each other's questions and share information. By integrating a forum with a *Helpdesk* team, tickets submitted by customers can be converted to posts and shared."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:182
msgid "Enable forums on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
msgid "To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by navigating to :menuselection:`Helpdesk app --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:188
msgid "Selecting or creating a team reveals that team's detail form. Scroll down to the :guilabel:`Self-Service` section of features, and enable :guilabel:`Community Forum`, by checking the box beside it."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:192
msgid "When activated, a new field labeled :guilabel:`Forums` appears beneath."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:194
msgid "Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By default, there is only one option to begin with, labeled :guilabel:`Help`. That is the option Odoo automatically created when the :guilabel:`Community Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu to enable that forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:199
msgid "To create a new forum, type a name into the blank :guilabel:`Forums` field, then click the :guilabel:`Create and Edit` option. Multiple forums can be selected in this field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:203
msgid "Set up a forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:205
msgid "The settings on a forum are managed through either the *Website* or *eLearning* applications. From the Odoo Dashboard, navigate to :menuselection:`Website --> Configuration --> Forums` or :menuselection:`eLearning --> Forum --> Forums`. In either case, select a forum to edit from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:210
msgid "On the forum detail form, select a mode."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:212
msgid "The :guilabel:`Questions` mode allows for one answer/response for each post, while :guilabel:`Discussion` mode allows for multiple responses. To limit the forum to a single website, select it from the :guilabel:`Website` field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
msgid "Under the :guilabel:`Order and Visibility` section, in the :guilabel:`Options` tab, choose how the posts should be sorted, by modifying the :guilabel:`Default Sort` field. Change the :guilabel:`Privacy` setting to change which users will have access to the forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:220
msgid "Below these settings, there is space to add a description for the forum. This description will be visible on the website where the forum is published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of a forum's settings page in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
msgid "Karma gains and karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:230
msgid "When users interact on forums - either through posting questions, submitting answers, or upvoting responses - they earn points, called *karma*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:233
msgid "Karma points are used to build the credibility of a user within the community. The more positive interactions a user has on the forum, the more karma points they gain. Certain activities, such as posting without validation, or editing posts, require users to have earned a specific level of karma points to prove their legitimacy and trustworthiness."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
msgid "These figures can be adjusted on the :guilabel:`Karma gains` and :guilabel:`Karma related rights` tabs, located on the forums detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:243
msgid "Karma gains"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:245
msgid "In the :guilabel:`Karma gains` tab, there are listed actions that will cause users to gain (or lose) karma points. Those actions are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:248
msgid "Asking a question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
msgid "Question upvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:250
msgid "Question downvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:251
msgid "Answer upvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid "Answer downvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:253
msgid "Accepting an answer"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:254
msgid "Answer accepted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:255
msgid "Answer flagged"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:257
msgid "Karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:259
msgid "In the :guilabel:`Karma related rights` tab, there are listed activities that users cannot complete, without having a specific level of karma points. Those activities are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:262
msgid "Ask questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid "Answer questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:264
msgid "Upvote"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:265
msgid "Downvote"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:266
msgid "Edit own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
msgid "Edit all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:268
msgid "Close own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Close all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:270
msgid "Delete own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid "Delete all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:272
msgid "Nofollow links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
msgid "Accept an answer on own question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:274
msgid "Accept an answer to all questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:275
msgid "Editor features: image and links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
msgid "Comment on own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:277
msgid "Comment on all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:278
msgid "Convert own answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
msgid "Convert all answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:280
msgid "Unlink own comments"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid "Unlink all comments"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:282
msgid "Ask questions without validation"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:283
msgid "Flag a post as offensive"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:284
msgid "Moderate posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:285
msgid "Change question tags"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:286
msgid "Create new tags"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:289
msgid "Create a forum post from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
msgid "When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team can be converted to forum posts."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:294
msgid "To do that, select a ticket, either from a team's pipeline or from :menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:297
msgid "At the top of the ticket detail form, click the :guilabel:`Share on Forum` button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of the Forums page of a website to show the available ones in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:303
msgid "When clicked, a pop-up appears. Here, the post and title can be edited to correct any typos, or modified to remove any proprietary or client information. :guilabel:`Tags` can also be added to help organize the post in the forum, making it easier for users to locate during a search. When all adjustments have been made, click :guilabel:`Create and View Post`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
msgid "eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:311
msgid "Odoo *eLearning* courses offer customers additional training and content in the form of videos, presentations, and certifications/quizzes. Providing additional training enables customers to work through issues and find solutions on their own. They can also develop a deeper understanding of the services and products they are using."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:317
msgid "Enable eLearning courses on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
msgid "To enable *eLearning* courses on a *Helpdesk* team, go to :menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:323
msgid "On the team's settings page, scroll to the :guilabel:`Self-Service` section, and check the box next to :guilabel:`eLearning`. A new field will appear below, labeled :guilabel:`Courses`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:326
msgid "Click the empty field next to :guilabel:`Courses` beneath the :guilabel:`eLearning` feature to reveal a drop-down menu. Select an available course from the drop-down menu, or type a title into the field, and click :guilabel:`Create and edit` to create a new course from this page. Multiple courses can be assigned to a single team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:332
msgid "Create an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:334
msgid "A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's settings page, as in the step above, or from the *eLearning* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:337
msgid "To create a course directly through the *eLearning* application, navigate to :menuselection:`eLearning --> New`. This reveals a blank course template that can be customized and modified as needed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:341
msgid "On the course template page, add a :guilabel:`Course Title`, and below that, :guilabel:`Tags`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:343
msgid "Click on the :guilabel:`Options` tab. Under :guilabel:`Access Rights`, choose the :guilabel:`Enroll Policy`. This determines which users will be allowed to take the course. Under :guilabel:`Display`, choose the course :guilabel:`Type` and :guilabel:`Visibility`. The :guilabel:`Visibility` setting determines whether the course will be available to public site visitors or members."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:349
msgid "Add content to an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:351
msgid "To add content to a course, click the :guilabel:`Content` tab and select :guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-down menu and upload the file, or paste the link, where instructed. Click :guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize the course in sections."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a course being published for Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:361
msgid "In order to add a certification to a course, go to :menuselection:`eLearning --> Configuration --> Settings`, check the box labeled :guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:366
msgid "`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:369
msgid "Publish an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:371
msgid "To allow customers to enroll in a course, both the course and the contents need to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:373
msgid "If the course is published, but the contents of the course are not published, customers can enroll in the course on the website, but they won't be able to view any of the course content. Knowing this, it may be beneficial to publish the course first if the course contents are intended to be released over time, such as classes with a weekly schedule."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:378
msgid "To make the entire course available at once, each piece of course content must be published first, then the course can be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:381
msgid "To publish a course, choose a course from the *eLearning* dashboard. On the course template page, click the :guilabel:`Go to Website` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:384
msgid "This will reveal the front end of the course's web page. At the top of the course web page, move the :guilabel:`Unpublished` toggle switch to :guilabel:`Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:388
msgid "Publish eLearning course contents from the back-end"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:390
msgid "To publish *eLearning* course content from the back-end, choose a course from the *eLearning* dashboard. On the course template page, click the :guilabel:`Published Contents` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:393
msgid "Doing so reveals a separate page displaying all the published content related to that course. Remove the default :guilabel:`Published` filter from the search bar in the upper-right corner, to reveal all the content related to the course - even the non-published content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:397
msgid "Click the :guilabel:`≣ (List View)` icon in the upper-right corner, directly beneath the search bar to switch to list view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:400
msgid "While in :guilabel:`List View`, there is a checkbox on the far left of the screen, above the listed courses, to the left of the :guilabel:`Title` column. When that checkbox is clicked, all the course contents are selected at once."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:404
msgid "With all the course content selected, double click any of the boxes in the :guilabel:`Is Published` column. This reveals a pop-up window, asking for confirmation that all selected records are intended to be published. Click :guilabel:`OK` to automatically publish all course content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "View of a course contents being published in Odoo Helpdesk back-end."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr ""
@@ -2326,6 +2796,74 @@ msgstr ""
msgid "View of the email alias chosen on the dashboard view in Odoo Project"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:3
msgid "Recurring tasks"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:5
msgid "When handling a project, the same task often needs to be performed several times: for example, weekly meetings or status reports. The **recurring tasks** feature allows you to automate the creation of those tasks."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:10
msgid "`Odoo Tutorials: Recurring tasks <https://www.odoo.com/slides/slide/recurring-tasks-1946>`_"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:15
msgid "To enable recurring tasks, go to :menuselection:`Project --> Configuration --> Settings`, then activate :guilabel:`Recurring Tasks`, and :guilabel:`Save`."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:18
msgid "Recurring tasks are now activated on all existing projects. The feature can be deactivated on an individual project by clicking the drop-down menu button :guilabel:`⋮` next to the project name, then going to :menuselection:`Settings --> Settings --> Task Management` and disabling :guilabel:`Recurring Tasks`."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:24
msgid "Set up task recurrence"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:26
msgid "In an existing task, go to the :guilabel:`Recurrent` tab, then check the :guilabel:`Recurrent` box. A set of options allows you to configure the frequency: :guilabel:`Days`, :guilabel:`Weeks`, :guilabel:`Months`, :guilabel:`Years`, and the number of repetitions."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:30
msgid "On the scheduled recurrency date, a new task is created on your project dashboard with the following configuration:"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:33
msgid ":guilabel:`Stage`: first stage of the project dashboard (:guilabel:`New` or equivalent);"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:34
msgid ":guilabel:`Name`, :guilabel:`Description`, :guilabel:`Project`, :guilabel:`Assignees`, :guilabel:`Customer`, :guilabel:`Tags`: copied from the original task;"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:36
msgid ":guilabel:`Milestones`, :guilabel:`Deadline`, :guilabel:`Timesheets`, :guilabel:`Chatter`, :guilabel:`Activities`: those fields are not copied;"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:38
msgid ":guilabel:`Subtasks`: copied from the original task, which becomes a parent of all the tasks in recurrence;"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:40
msgid "A **smart button** on the task displays the total number of existing recurrences."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:43
msgid "To see the task in your project dashboard before the scheduled date, consider setting up the recurrence date to a day earlier."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:47
msgid "Edit or stop task recurrence"
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:49
msgid "**To edit** the recurrence, open the task: a blue banner invites you to choose whether you wish to apply your changes to this task only or to a sequence of tasks."
msgstr ""
#: ../../content/applications/services/project/tasks/recurring_tasks.rst:52
msgid "**To stop** the recurrence, open the task, then go to the :guilabel:`Recurrency` tab and uncheck :guilabel:`Recurrent`."
msgstr ""
#: ../../content/applications/services/timesheets.rst:8
msgid "Timesheets"
msgstr ""