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[I18N] Update translation terms from Transifex

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Odoo Translation Bot
2023-07-09 00:40:45 +02:00
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locale/zh_CN/LC_MESSAGES/services.po
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@@ -9,17 +9,17 @@
# Mandy Choy <mnc@odoo.com>, 2022
# Emily Jia <eji@odoo.com>, 2023
# diaojiaolou <124412206@qq.com>, 2023
# Martin Trigaux, 2023
# Jeffery CHEN <jeffery9@gmail.com>, 2023
# Martin Trigaux, 2023
#
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-02 08:43+0000\n"
"POT-Creation-Date: 2023-07-03 09:37+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: Jeffery CHEN <jeffery9@gmail.com>, 2023\n"
"Last-Translator: Martin Trigaux, 2023\n"
"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
@@ -1310,128 +1310,6 @@ msgstr ""
msgid "Overview"
msgstr "概述"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:3
msgid "Forum and eLearning"
msgstr "论坛和线上学习"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:6
msgid "Forum"
msgstr "论坛"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:8
msgid ""
"To go above and beyond email, live chat, web forms, and phone lines, offer "
"your customers a support forum. This way, customers might become more "
"attached to your company as they would be investing time to get into details"
" of your business. You also encourage the exchange of experiences and "
"knowledge, supporting the feeling of belonging to a community (your "
"community!)."
msgstr ""
"要超越电子邮件，实时聊天，网络表单和电话，请为您的客户提供一个支持论坛。 这样，客户可能会花更多的时间来了解您的业务细节，从而对您的公司更加依赖。 "
"还鼓励交流经验和知识，支持社区（对您的社区！）产生归属感。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
msgid "Set up"
msgstr "设置"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:16
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and "
"enable *Help Center*."
msgstr "转到 :menuselection:服务台 --> 设置 --> 服务台团队` 并启用 *帮助中心* 。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a helpdesk team emphasizing the help center feature in\n"
"Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:23
msgid ""
"Create, or edit a forum by clicking on the external link. Among the editing "
"options, choose if you would like the *Forum Mode* to be *Questions*: only "
"one answer is allowed per question or *Discussions*: multiple answers are "
"allowed per question."
msgstr ""
"通过单击外部链接来创建或编辑论坛。 在编辑选项中，选择是否要将 *论坛模式* 设置为 *问题* ：每个问题仅允许一个答案，或者 *讨论* "
"：每个问题允许多个答案。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "Overview of a forum’s settings page in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:31
msgid ""
"From now on, logged in users can start their discussions. To keep track of "
"posts, go to :menuselection:`Website --> Forum --> Posts`."
msgstr "从现在开始，已登录的用户可以开始他们的讨论。 如要跟踪帖子，请访问：:menuselection:`网站 --> 论坛 --> 帖子`。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:38
msgid ""
"Turn tickets into forum posts by simply clicking on *Share on the Forum* on "
"the ticket's page."
msgstr "只需单击工单页面上的 *在论坛上共享* ，即可将工单转换为论坛帖子。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:45
msgid "eLearning"
msgstr "在线学习"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:47
msgid ""
"In addition to a forum, offer online courses. When doing so, you link your "
"customers and users’ needs and questions to useful content, helping to boost"
" efficiency as they can also find their answers there."
msgstr "除论坛外，还提供在线课程。 这样做时，您可以将客户和用户的需求和问题链接到相应的内容，从而帮助他们提高效率，因为他们也可以在那里找到答案。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:54
msgid ""
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
"enable *eLearning*."
msgstr "转到 :menuselection:`服务台 --> 设置--> 服务台 团队，并启用 *线上学习* 。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid ""
"Overview of the settings page of a customer care team emphasizing the feature elearning in\n"
"Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:61
msgid ""
"Once the structure and content of your course are ready, *Publish* it by "
"clicking on *Unpublished*."
msgstr "课程的结构和内容准备就绪后，通过单击 *未发布* *发布* 它。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of a course being published for Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:67
msgid ""
"To keep track of your course statistics, go to *eLearning* and *View "
"Course*."
msgstr "要跟踪您的课程统计信息，请转至 *线上学习* 和 *查看课程* 。"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst-1
msgid "View of the elearning applications dashboard for Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid "Todo"
msgstr "待办"
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:73
msgid ""
"DETAILS/INFO SHOULD COME FROM ELEARNING DOCS. THEREFORE, LINK DOCS ONCE "
"AVAILABLE!"
msgstr "详细信息/信息应来自在线学习文档。因此，链接文档一旦可用！"
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:3
msgid "Getting started with Helpdesk"
msgstr ""
@@ -1730,6 +1608,804 @@ msgid ""
"the stage."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:3
msgid "Help center"
msgstr "帮助中心"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
msgid ""
"Odoo *Helpdesk* integrates with the *Forums*, *eLearning*, and *Knowledge* "
"apps to create the *help center*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid ""
"Overview of the settings page of a team emphasizing the help center "
"features."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:12
msgid ""
"The *help center* is a centralized location where teams and customers can "
"search for and share detailed information about products and services."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:16
msgid ""
"In order to activate any of these features on a *Helpdesk* team, (*Forums*, "
"*eLearning*, or *Knowledge*), the :guilabel:`Visibility` of the team has to "
"be set to :guilabel:`Invited portal users and all internal users`. See "
":doc:`Getting Started "
"</applications/services/helpdesk/overview/getting_started>` for more "
"information on *Helpdesk* team settings and configuration."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:23
msgid ""
"Since all of the *help center* features require integration with other "
"applications, enabling any of them may result in the installation of "
"additional modules or applications."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:26
msgid ""
"Installing a new application on a *One-App-Free* database will trigger a "
"15-day trial. At the end of the trial, if a paid subscription has not been "
"added to the database, it will no longer be active or accessible."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:31
msgid "Knowledge"
msgstr "知识"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:33
msgid ""
"Odoo's *Knowledge* application is a collaborative library where users can "
"store, edit, and share information. The *Knowledge* app is represented "
"throughout the database by a *book* icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a message in Helpdesk focusing on the Knowledge book icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:41
msgid "Enable Knowledge on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:43
msgid ""
"To enable the *Knowledge* feature on a *Helpdesk* team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or "
"create a :doc:`new one "
"</applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:47
msgid ""
"When a team has been selected or created, Odoo displays that team's detail "
"form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:49
msgid ""
"On the team's detail form, scroll down to the :guilabel:`Self-Service` "
"section. Click the box next to :guilabel:`Knowledge` to activate the "
"*Knowledge* feature. When clicked, a new field labeled :guilabel:`Article` "
"appears."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:53
msgid ""
"Clicking the :guilabel:`Article` field reveals a drop-down menu. At first, "
"there is only one option in the drop-down menu titled :guilabel:`Help`, "
"which Odoo provides by default. Select :guilabel:`Help` from the drop-down "
"menu to choose this article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:58
msgid ""
"To create a new article, go to the :menuselection:`Knowledge app`, then "
"hover the cursor next to the :guilabel:`Workspace` section heading, located "
"in the left sidebar. Moving the cursor there reveals a hidden :guilabel:`➕ "
"(plus sign)` icon."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:62
msgid ""
"Click the :guilabel:`➕ (plus sign)` to create a new article in the "
":guilabel:`Workspace`. In the upper right corner of the page, click the "
":guilabel:`Share` button, and slide the :guilabel:`Share to Web` toggle "
"switch until it reads :guilabel:`Article Published`. It can then be added to"
" a *Helpdesk* team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:67
msgid ""
"Once an article has been created and assigned to a *Helpdesk* team, content "
"can be added and organized through the *Knowledge* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:71
msgid ""
":doc:`Editing Knowledge articles "
"</applications/productivity/knowledge/articles_editing>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:74
msgid "Search articles from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:76
msgid ""
"When members of a *Helpdesk* team are trying to solve a ticket, they can "
"search through the content in the *Knowledge* app for more information on "
"the issue."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:79
msgid ""
"To search *Knowledge* articles, open a ticket — either from the *Helpdesk* "
"app dashboard, or by going to :menuselection:`Helpdesk app --> Tickets --> "
"All Tickets`, and selecting a :guilabel:`Ticket` from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:83
msgid ""
"When a :guilabel:`Ticket` is selected, Odoo reveals that ticket's detail "
"form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:85
msgid ""
"Click the :guilabel:`Knowledge (book)` icon, located above the chatter to "
"open a search window."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of knowledge search window from a helpdesk ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:92
msgid ""
"*Knowledge* articles can also be searched by pressing :command:`Ctrl + K` to"
" open the command palette, then typing :command:`?`, followed by the name of"
" the desired article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:95
msgid ""
"When Odoo reveals the desired article, click it, or highlight the "
":guilabel:`Article` title, and press :command:`Enter`. This will open the "
"article in the :guilabel:`Knowledge` application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:98
msgid "To open the article in a new tab, press :command:`Ctrl + Enter`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:101
msgid ""
"If a more in-depth search is required, press :command:`Alt + B`. That will "
"reveal a separate page, in which a more detailed search can occur."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:105
msgid "Share articles to the help center"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:107
msgid ""
"In order for a *Knowledge* article to be available to customers and website "
"visitors, it has to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:111
msgid ""
"Even though the *Help* article has been enabled on a team, Odoo will not "
"share all the nested articles to the web. Individual articles intended for "
"customers **must** be published for them to be viewable on the website."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:115
msgid ""
"To publish an article, navigate to the desired article, by following the "
"above steps, and click the :guilabel:`Share` icon in the upper-right corner."
" This will reveal a menu. Slide the toggle button labeled :guilabel:`Share "
"to Web` to read :guilabel:`Article Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a knowledge article focused on sharing and publishing options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:124
msgid "Solve tickets with templates"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:126
msgid ""
"*Template* boxes can be added to *Knowledge* articles to allow content to be"
" reused, copied, sent as messages, or added to the description on a ticket. "
"This allows teams to maintain consistency when answering customer tickets, "
"and minimize the amount of time spent on responding to repeat questions."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:131
msgid "Add templates to articles"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:133
msgid ""
"To create a template, go to :menuselection:`Knowledge --> Help`. Click on an"
" existing nested article or create a new one by clicking the :guilabel:`➕ "
"(plus sign)` icon next to *Help*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:136
msgid ""
"Type `/` to open the :guilabel:`Powerbox` and view a list of :doc:`commands "
"</applications/productivity/knowledge/articles_editing>`. Select or type "
"`template`. A gray template block will be added to the page. Add any "
"necessary content to this block."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a template in knowledge with focus on send and copy options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:145
msgid ""
"Templates will only display the :guilabel:`Use as description` or "
":guilabel:`Send as Message` options if they are accessed directly from "
"*Helpdesk*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:149
msgid "Use templates in tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:151
msgid ""
"Templates can be used to respond directly to a *Helpdesk* ticket as a "
"message, or to add information to the ticket's description."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:154
msgid ""
"To use templates in a *Helpdesk* ticket, first, open a ticket, either from "
"the :guilabel:`Helpdesk` dashboard or by going to :menuselection:`Helpdesk "
"--> Tickets --> All Tickets` and selecting a :guilabel:`Ticket` from the "
"list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:158
msgid ""
"Click on the :guilabel:`Knowledge (book)` icon above the chatter for the "
"ticket. This opens a search window. In this search window, select, or search"
" for the desired article. Doing so reveals that article page in the Odoo "
"*Knowledge* application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:162
msgid ""
"To use a template to respond to a ticket, click :guilabel:`Send as message` "
"in the upper right corner of the template box, located in the body of the "
"article."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:165
msgid ""
"Doing so opens a :guilabel:`Compose email` pop-up window. In this window, "
"select the recipients, make any necessary additions or edits to the "
"template, then click :guilabel:`Send`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:169
msgid ""
"To use a template to add information to a ticket's description, click "
":guilabel:`Use as description` in the upper right corner of the template "
"box, located in the body of the article. Doing so will not replace the "
"existing text in a ticket's description. The template will be added as "
"additional text."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:175
msgid "Community Forum"
msgstr "社区论坛"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:177
msgid ""
"A *Community Forum* provides a space for customers to answer each other's "
"questions and share information. By integrating a forum with a *Helpdesk* "
"team, tickets submitted by customers can be converted to posts and shared."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:182
msgid "Enable forums on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
msgid ""
"To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by "
"navigating to :menuselection:`Helpdesk app --> Configuration --> Teams` and "
"select a team, or create a :doc:`new one "
"</applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:188
msgid ""
"Selecting or creating a team reveals that team's detail form. Scroll down to"
" the :guilabel:`Self-Service` section of features, and enable "
":guilabel:`Community Forum`, by checking the box beside it."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:192
msgid ""
"When activated, a new field labeled :guilabel:`Forums` appears beneath."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:194
msgid ""
"Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By "
"default, there is only one option to begin with, labeled :guilabel:`Help`. "
"That is the option Odoo automatically created when the :guilabel:`Community "
"Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu"
" to enable that forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:199
msgid ""
"To create a new forum, type a name into the blank :guilabel:`Forums` field, "
"then click the :guilabel:`Create and Edit` option. Multiple forums can be "
"selected in this field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:203
msgid "Set up a forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:205
msgid ""
"The settings on a forum are managed through either the *Website* or "
"*eLearning* applications. From the Odoo Dashboard, navigate to "
":menuselection:`Website --> Configuration --> Forums` or "
":menuselection:`eLearning --> Forum --> Forums`. In either case, select a "
"forum to edit from the list."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:210
msgid "On the forum detail form, select a mode."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:212
msgid ""
"The :guilabel:`Questions` mode allows for one answer/response for each post,"
" while :guilabel:`Discussion` mode allows for multiple responses. To limit "
"the forum to a single website, select it from the :guilabel:`Website` field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
msgid ""
"Under the :guilabel:`Order and Visibility` section, in the "
":guilabel:`Options` tab, choose how the posts should be sorted, by modifying"
" the :guilabel:`Default Sort` field. Change the :guilabel:`Privacy` setting "
"to change which users will have access to the forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:220
msgid ""
"Below these settings, there is space to add a description for the forum. "
"This description will be visible on the website where the forum is "
"published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "Overview of a forum's settings page in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
msgid "Karma gains and karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:230
msgid ""
"When users interact on forums - either through posting questions, submitting"
" answers, or upvoting responses - they earn points, called *karma*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:233
msgid ""
"Karma points are used to build the credibility of a user within the "
"community. The more positive interactions a user has on the forum, the more "
"karma points they gain. Certain activities, such as posting without "
"validation, or editing posts, require users to have earned a specific level "
"of karma points to prove their legitimacy and trustworthiness."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
msgid ""
"These figures can be adjusted on the :guilabel:`Karma gains` and "
":guilabel:`Karma related rights` tabs, located on the forums detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:243
msgid "Karma gains"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:245
msgid ""
"In the :guilabel:`Karma gains` tab, there are listed actions that will cause"
" users to gain (or lose) karma points. Those actions are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:248
msgid "Asking a question"
msgstr "提问"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
msgid "Question upvoted"
msgstr "支持的问题"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:250
msgid "Question downvoted"
msgstr "反对的问题"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:251
msgid "Answer upvoted"
msgstr "答案被投赞成票"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid "Answer downvoted"
msgstr "答案被投反对票"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:253
msgid "Accepting an answer"
msgstr "接受一个答案"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:254
msgid "Answer accepted"
msgstr "已采纳的答案"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:255
msgid "Answer flagged"
msgstr "标记的答案"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:257
msgid "Karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:259
msgid ""
"In the :guilabel:`Karma related rights` tab, there are listed activities "
"that users cannot complete, without having a specific level of karma points."
" Those activities are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:262
msgid "Ask questions"
msgstr "提问"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid "Answer questions"
msgstr "回答问题"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:264
msgid "Upvote"
msgstr "支持"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:265
msgid "Downvote"
msgstr "反对"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:266
msgid "Edit own posts"
msgstr "编辑自己的帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
msgid "Edit all posts"
msgstr "编辑所有的帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:268
msgid "Close own posts"
msgstr "关闭自己的帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Close all posts"
msgstr "关闭所有的帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:270
msgid "Delete own posts"
msgstr "删除自己的帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid "Delete all posts"
msgstr "删除所有帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:272
msgid "Nofollow links"
msgstr "不能跟贴的链接"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
msgid "Accept an answer on own question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:274
msgid "Accept an answer to all questions"
msgstr "可接受对所有提问的统一回答"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:275
msgid "Editor features: image and links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
msgid "Comment on own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:277
msgid "Comment on all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:278
msgid "Convert own answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
msgid "Convert all answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:280
msgid "Unlink own comments"
msgstr "不链接自己的评论"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid "Unlink all comments"
msgstr "删除所有评论"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:282
msgid "Ask questions without validation"
msgstr "提出没有验证的问题"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:283
msgid "Flag a post as offensive"
msgstr "标记无礼的帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:284
msgid "Moderate posts"
msgstr "节制帖子"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:285
msgid "Change question tags"
msgstr "改变问题标签"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:286
msgid "Create new tags"
msgstr "创建新标签"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:289
msgid "Create a forum post from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
msgid ""
"When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team"
" can be converted to forum posts."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:294
msgid ""
"To do that, select a ticket, either from a team's pipeline or from "
":menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` "
"application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:297
msgid ""
"At the top of the ticket detail form, click the :guilabel:`Share on Forum` "
"button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid ""
"Overview of the Forums page of a website to show the available ones in Odoo "
"Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:303
msgid ""
"When clicked, a pop-up appears. Here, the post and title can be edited to "
"correct any typos, or modified to remove any proprietary or client "
"information. :guilabel:`Tags` can also be added to help organize the post in"
" the forum, making it easier for users to locate during a search. When all "
"adjustments have been made, click :guilabel:`Create and View Post`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
msgid "eLearning"
msgstr "在线学习"
#: ../../content/applications/services/helpdesk/overview/help_center.rst:311
msgid ""
"Odoo *eLearning* courses offer customers additional training and content in "
"the form of videos, presentations, and certifications/quizzes. Providing "
"additional training enables customers to work through issues and find "
"solutions on their own. They can also develop a deeper understanding of the "
"services and products they are using."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:317
msgid "Enable eLearning courses on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
msgid ""
"To enable *eLearning* courses on a *Helpdesk* team, go to "
":menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or "
"create a :doc:`new one "
"</applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:323
msgid ""
"On the team's settings page, scroll to the :guilabel:`Self-Service` section,"
" and check the box next to :guilabel:`eLearning`. A new field will appear "
"below, labeled :guilabel:`Courses`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:326
msgid ""
"Click the empty field next to :guilabel:`Courses` beneath the "
":guilabel:`eLearning` feature to reveal a drop-down menu. Select an "
"available course from the drop-down menu, or type a title into the field, "
"and click :guilabel:`Create and edit` to create a new course from this page."
" Multiple courses can be assigned to a single team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:332
msgid "Create an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:334
msgid ""
"A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's"
" settings page, as in the step above, or from the *eLearning* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:337
msgid ""
"To create a course directly through the *eLearning* application, navigate to"
" :menuselection:`eLearning --> New`. This reveals a blank course template "
"that can be customized and modified as needed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:341
msgid ""
"On the course template page, add a :guilabel:`Course Title`, and below that,"
" :guilabel:`Tags`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:343
msgid ""
"Click on the :guilabel:`Options` tab. Under :guilabel:`Access Rights`, "
"choose the :guilabel:`Enroll Policy`. This determines which users will be "
"allowed to take the course. Under :guilabel:`Display`, choose the course "
":guilabel:`Type` and :guilabel:`Visibility`. The :guilabel:`Visibility` "
"setting determines whether the course will be available to public site "
"visitors or members."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:349
msgid "Add content to an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:351
msgid ""
"To add content to a course, click the :guilabel:`Content` tab and select "
":guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-"
"down menu and upload the file, or paste the link, where instructed. Click "
":guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize "
"the course in sections."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a course being published for Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:361
msgid ""
"In order to add a certification to a course, go to :menuselection:`eLearning"
" --> Configuration --> Settings`, check the box labeled "
":guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:366
msgid ""
"`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:369
msgid "Publish an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:371
msgid ""
"To allow customers to enroll in a course, both the course and the contents "
"need to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:373
msgid ""
"If the course is published, but the contents of the course are not "
"published, customers can enroll in the course on the website, but they won't"
" be able to view any of the course content. Knowing this, it may be "
"beneficial to publish the course first if the course contents are intended "
"to be released over time, such as classes with a weekly schedule."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:378
msgid ""
"To make the entire course available at once, each piece of course content "
"must be published first, then the course can be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:381
msgid ""
"To publish a course, choose a course from the *eLearning* dashboard. On the "
"course template page, click the :guilabel:`Go to Website` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:384
msgid ""
"This will reveal the front end of the course's web page. At the top of the "
"course web page, move the :guilabel:`Unpublished` toggle switch to "
":guilabel:`Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:388
msgid "Publish eLearning course contents from the back-end"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:390
msgid ""
"To publish *eLearning* course content from the back-end, choose a course "
"from the *eLearning* dashboard. On the course template page, click the "
":guilabel:`Published Contents` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:393
msgid ""
"Doing so reveals a separate page displaying all the published content "
"related to that course. Remove the default :guilabel:`Published` filter from"
" the search bar in the upper-right corner, to reveal all the content related"
" to the course - even the non-published content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:397
msgid ""
"Click the :guilabel:`≣ (List View)` icon in the upper-right corner, directly"
" beneath the search bar to switch to list view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:400
msgid ""
"While in :guilabel:`List View`, there is a checkbox on the far left of the "
"screen, above the listed courses, to the left of the :guilabel:`Title` "
"column. When that checkbox is clicked, all the course contents are selected "
"at once."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:404
msgid ""
"With all the course content selected, double click any of the boxes in the "
":guilabel:`Is Published` column. This reveals a pop-up window, asking for "
"confirmation that all selected records are intended to be published. Click "
":guilabel:`OK` to automatically publish all course content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst-1
msgid "View of a course contents being published in Odoo Helpdesk back-end."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
msgid "Customer ratings"
msgstr ""