[IMP] maintain: on premise filename change and media movement
X-original-commit: 8ca7d66faa
Part-of: odoo/documentation#1187
This commit is contained in:
Jonathan Castillo (jcs)
@@ -0,0 +1,176 @@
|
||||
==============================
|
||||
On-premise database management
|
||||
==============================
|
||||
|
||||
Register a database
|
||||
===================
|
||||
|
||||
To register your database, you just need to enter your Subscription Code in the
|
||||
banner in the App Switcher. Make sure you do not add extra spaces before or after
|
||||
your subscription code. If the registration is successful, it will turn green and
|
||||
will provide you with the Expiration Date of your freshly-registered database. You
|
||||
can check this Epiration Date in the About menu (Odoo 9) or in the Settings Dashboard
|
||||
(Odoo 10).
|
||||
|
||||
Registration Error Message
|
||||
--------------------------
|
||||
|
||||
If you are unable to register your database, you will likely encounter this
|
||||
message:
|
||||
|
||||
.. image:: on_premise/error_message_sub_code.png
|
||||
:align: center
|
||||
:alt: Something went wrong while registering your database,
|
||||
you can try again or contact Odoo Help
|
||||
|
||||
Solutions
|
||||
'''''''''
|
||||
|
||||
* Do you have a valid Enterprise subscription?
|
||||
|
||||
* Check if your subscription details get the tag "In Progress" on
|
||||
your `Odoo Account
|
||||
<https://accounts.odoo.com/my/subscription>`__ or with your Account Manager
|
||||
|
||||
* Have you already linked a database with your subscription reference?
|
||||
|
||||
* You can link only one database per subscription.
|
||||
(Need a test or a development database? `Find a partner
|
||||
<https://www.odoo.com/partners>`__)
|
||||
|
||||
* You can unlink the old database yourself on your `Odoo Contract
|
||||
<https://accounts.odoo.com/my/subscription>`__ with the button "Unlink database"
|
||||
|
||||
.. image:: on_premise/unlink_single_db.png
|
||||
:align: center
|
||||
|
||||
|
||||
A confirmation message will appear; make sure this is the correct database as
|
||||
it will be deactivated shortly:
|
||||
|
||||
.. image:: on_premise/unlink_confirm_enterprise_edition.png
|
||||
:align: center
|
||||
|
||||
|
||||
* Do you have the updated version of Odoo 9?
|
||||
|
||||
* From July 2016 onward, Odoo 9 now automatically change the uuid of a
|
||||
duplicated database; a manual operation is no longer required.
|
||||
|
||||
* If it's not the case, you may have multiple databases sharing the same
|
||||
UUID. Please check on your `Odoo Contract
|
||||
<https://accounts.odoo.com/my/subscription>`__, a short message will appear
|
||||
specifying which database is problematic:
|
||||
|
||||
.. image:: on_premise/unlink_db_name_collision.png
|
||||
:align: center
|
||||
|
||||
|
||||
In this case, you need to change the UUID on your test databases to solve this
|
||||
issue. You will find more information about this in :ref:`this section <duplicate_premise>`.
|
||||
|
||||
For your information, we identify database with UUID. Therefore, each database
|
||||
should have a distinct UUID to ensure that registration and invoicing proceed
|
||||
effortlessly for your and for us.
|
||||
|
||||
* Check your network and firewall settings
|
||||
|
||||
* The Update notification must be able to reach Odoo's subscription
|
||||
validation servers. In other words, make sure that the Odoo server is able
|
||||
to open outgoing connections towards:
|
||||
|
||||
* services.odoo.com on port 443 (or 80)
|
||||
* services.openerp.com on port 443 (or 80) for older deployments
|
||||
|
||||
* Once you activated your database, you must keep these ports open, as the
|
||||
Update notification runs once a week.
|
||||
|
||||
|
||||
|
||||
Error message due to too many users
|
||||
-----------------------------------
|
||||
|
||||
If you have more users in your local database than provisionned in your
|
||||
Odoo Enterprise subscription, you may encounter this message:
|
||||
|
||||
.. image:: on_premise/add_more_users.png
|
||||
:align: center
|
||||
:alt: This database will expire in X days, you
|
||||
have more users than your subscription allows
|
||||
|
||||
|
||||
When the message appears you have 30 days before the expiration.
|
||||
The countdown is updated everyday.
|
||||
|
||||
Solutions
|
||||
'''''''''
|
||||
|
||||
- **Add more users** on your subscription: follow the link and Validate
|
||||
the upsell quotation and pay for the extra users.
|
||||
- **Deactivate users** as explained in this `documentation <documentation.html#deactivating-users>`_
|
||||
and **Reject** the upsell quotation.
|
||||
|
||||
Once your database has the correct number of users, the expiration message
|
||||
will disappear automatically after a few days, when the next verification occurs.
|
||||
We understand that it can be a bit frightening to see the countdown,
|
||||
so you can :ref:`force an Update Notification <force_ping>` to make the message disappear
|
||||
right away.
|
||||
|
||||
Database expired error message
|
||||
------------------------------
|
||||
|
||||
If your database reaches its expiration date before your renew your subscription,
|
||||
you will encounter this message:
|
||||
|
||||
.. image:: on_premise/database_expired.png
|
||||
:align: center
|
||||
:alt: This database has expired.
|
||||
|
||||
|
||||
This **blocking** message appears after a non-blocking message that lasts 30 days.
|
||||
If you fail to take action before the end of the countdown, the database is expired.
|
||||
|
||||
Solutions
|
||||
'''''''''
|
||||
|
||||
* Renew your subscription: follow the link and renew your subscription - note that
|
||||
if you wish to pay by Wire Transfer, your subscription will effectively be renewed
|
||||
only when the payment arrives, which can take a few days. Credit card payments are
|
||||
processed immediately.
|
||||
* Contact our `Support <https://www.odoo.com/help>`__
|
||||
|
||||
None of those solutions worked for you? Please contact our
|
||||
`Support <https://www.odoo.com/help>`__
|
||||
|
||||
|
||||
.. _force_ping:
|
||||
|
||||
.. _duplicate_premise:
|
||||
|
||||
Duplicate a database
|
||||
====================
|
||||
|
||||
You can duplicate your database by accessing the database manager on your
|
||||
server (<odoo-server>/web/database/manager). In this page, you can easily
|
||||
duplicate your database (among other things).
|
||||
|
||||
.. image:: on_premise/db_manager.gif
|
||||
:align: center
|
||||
|
||||
|
||||
When you duplicate a local database, it is **strongly** advised to change
|
||||
the duplicated database's uuid (Unniversally Unique Identifier), since this
|
||||
uuid is how your database identifies itself with our servers. Having two
|
||||
databases with the same uuid could result in invoicing problems or registration
|
||||
problems down the line.
|
||||
|
||||
.. note:: From July 2016 onward, Odoo 9 now automatically change the uuid of a
|
||||
duplicated database; a manual operation is no longer required.
|
||||
|
||||
The database uuid is currently accessible from the menu :menuselection:`Settings --> Technical -->
|
||||
System Parameters`, we advise you to use a `uuid generator <https://www.uuidtools.com>`_ or to
|
||||
use the unix command ``uuidgen`` to generate a new uuid. You can then simply replace it like any
|
||||
other record by clicking on it and using the edit button.
|
||||
|
||||
.. image:: on_premise/db_uuid.png
|
||||
:align: center
|
||||
Reference in New Issue
Block a user