NextERP/documentation
5
0
Fork 0
Code Issues Pull Requests Packages Projects Releases Wiki Activity

[I18N] Update translation terms from Transifex

Browse Source
This commit is contained in:
Odoo Translation Bot
2023-05-21 00:40:38 +02:00
parent ebeebbcd45
commit 8f59150c8c
81 changed files with 65112 additions and 37652 deletions
Download Patch File Download Diff File Expand all files Collapse all files
locale/ar/LC_MESSAGES/services.po
+379 -60
View File
@@ -4,17 +4,17 @@
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
#
# Translators:
# Malaz Abuidris <msea@odoo.com>, 2023
# Martin Trigaux, 2023
# Malaz Abuidris <msea@odoo.com>, 2023
#
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-05-02 14:02+0000\n"
"POT-Creation-Date: 2023-05-15 06:38+0000\n"
"PO-Revision-Date: 2022-10-04 12:54+0000\n"
"Last-Translator: Martin Trigaux, 2023\n"
"Last-Translator: Malaz Abuidris <msea@odoo.com>, 2023\n"
"Language-Team: Arabic (https://app.transifex.com/odoo/teams/41243/ar/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
@@ -1701,109 +1701,428 @@ msgid ":doc:`/applications/websites/livechat`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:3
msgid "Reports for a Better Support"
msgstr ""
msgid "Reporting"
msgstr "إعداد التقارير "
#: ../../content/applications/services/helpdesk/overview/reports.rst:5
msgid ""
"An efficient customer service solution should have a built-in reporting "
"option. Reports allow you to track trends, identify areas for improvement, "
"manage employees’ workloads and, most importantly, meet your customer’s "
"expectations."
"Odoo *Helpdesk* includes several reports that provide the opportunity to "
"track trends for customer support tickets, identify areas for improvement, "
"manage employee workloads, and confirm when customer expectations are met."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:10
msgid "Cases"
msgid "Available reports"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:12
msgid "Some examples of the reports Odoo Helpdesk can generate include:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:14
msgid "The number of tickets *grouped by* team and ticket type."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:17
msgid ""
"In this manner, you are able to evaluate which ticket types have been the "
"most frequent ones, plus the workload of your teams."
"Details about the reports available in Odoo *Helpdesk* can be found below. "
"To view the different reports, go to :menuselection:`Helpdesk --> "
"Reporting`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:19
#: ../../content/applications/services/helpdesk/overview/reports.rst:16
msgid "Ticket Analysis"
msgstr "تحليل التذكرة"
#: ../../content/applications/services/helpdesk/overview/reports.rst:18
msgid ""
"Apply *Time Ranges* if you would like to make comparisons to a *Previous "
"Period* or a *Previous Year*."
"The *Ticket Analysis* report (:menuselection:`Helpdesk --> Reporting --> "
"Ticket Analysis`) provides an overview of every customer support ticket in "
"the database. This includes the number of tickets assigned among teams and "
"individual users."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:22
msgid ""
"This report is useful in identifying where teams are spending the most time,"
" and helps determine if there is an uneven workload distribution among the "
"support staff. The default report counts the number of tickets per team and "
"groups them by stage."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid ""
"View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk"
msgid "View of Ticket Analysis report default view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:25
msgid "The number of tickets closed per day, per team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:27
#: ../../content/applications/services/helpdesk/overview/reports.rst:30
msgid ""
"Get an overview of how many requests each team is closing per day in order "
"to measure their performance. Identify productivity levels to understand how"
" many requests they are able to handle."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid ""
"View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk"
"Alternative measures can be selected to track where the most time is spent "
"at different points in the workflow. To change the measures used for the "
"report that is currently displayed, or to add more, click the "
":guilabel:`Measures` button, and select one or more options from the drop-"
"down menu:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:35
msgid ""
"Filter it by *Assignee* to see Key Performance Indicators (KPI) per agent."
":guilabel:`Average Hours to Respond`: average number of working hours "
"between a message sent from the customer and the response from the support "
"team. *This is does not include messages sent when the ticket was in a "
"folded stage*"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:37
#: ../../content/applications/services/helpdesk/overview/reports.rst:38
msgid ""
"The number of hours tickets are taking to be solved, grouped by team and "
"ticket type."
":guilabel:`Hours Open`: number of hours between the date the ticket was "
"created and the closed date. If there is no closed date on the ticket, the "
"current date is used. **This measure is not specific to working hours**"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:39
#: ../../content/applications/services/helpdesk/overview/reports.rst:41
msgid ""
"Check if your expectations are met by *measuring* the *Time to close "
"(hours)*. Your customers not only expect fast responses but they also want "
"their issues to be handled quickly."
":guilabel:`Hours Spent`: number of *Timesheet* hours logged on a ticket. "
"*This measure is only available if Timesheets are enabled on a team, and the"
" current user has the access rights to view them*"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
#: ../../content/applications/services/helpdesk/overview/reports.rst:44
msgid ""
"View of helpdesk ticket analysis of the hours to close by ticket type and team in\n"
"Odoo Helpdesk"
":guilabel:`Hours to Assign`: number of working hours between the date on "
"which the ticket was created and when it was assigned to a team member"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:46
msgid ""
":guilabel:`Hours to Close`: number of working hours between the date on "
"which the ticket was created and the date it was closed"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:48
msgid "Save filters"
msgid ""
":guilabel:`Hours to First Response`: number of working hours between the "
"date on which the ticket was received and the date one which the first "
"message was sent. *This does not include email sent automatically when a "
"ticket reaches a stage*"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:50
#: ../../content/applications/services/helpdesk/overview/reports.rst:51
msgid ""
"Save the filters you use the most and avoid having to reconstruct them every"
" time they are needed. To do so, set the groups, filters, and measures "
"needed. Then, go to *Favorites*."
":guilabel:`Hours to SLA Deadline`: number of working hours remaining to "
"reach the last :abbr:`SLA (Service Level Agreement)` deadline on a ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:53
msgid ""
":guilabel:`Rating /5`: number valued assigned to the rating received from a "
"customer (Dissatisfied = 1, Okay/Neutral = 3, Satisfied = 5)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:55
#: ../../content/applications/services/helpdesk/overview/reports.rst:99
msgid ":guilabel:`Count`: number of tickets in total"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:58
msgid ""
"*Working hours* are calculated based on the default working calendar. To "
"view or change the working calendar, go to the :menuselection:`Settings` "
"application and select :menuselection:`Employees --> Company Working Hours`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:63
msgid "SLA Status Analysis"
msgstr "تحليل حالة اتفاقية مستوى الخدمة "
#: ../../content/applications/services/helpdesk/overview/reports.rst:65
msgid ""
"The *SLA Status Analysis* report (:menuselection:`Helpdesk --> Reporting -->"
" SLA Status Analysis`) tracks how quickly an SLA (Service Level Agreement) "
"is fulfilled, as well as the success rate of individual policies."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:69
msgid ""
"By default, this report is filtered to show the number of :abbr:`SLAs "
"(Service Level Agreements)` failed, as well as the failure rate over the "
"last 30 days, grouped by team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of Group by options of Ticket Analysis report."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:76
msgid ""
"View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one\n"
"in Odoo Helpdesk"
"To change the measures used for the report that is currently displayed, or "
"to add more, click the :guilabel:`Measures` button, and select one or more "
"options from the drop-down menu:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:59
msgid ":doc:`receiving_tickets`"
#: ../../content/applications/services/helpdesk/overview/reports.rst:79
msgid ""
":guilabel:`% of Failed SLA`: percentage of tickets that have failed at least"
" one :abbr:`SLA (Service Level Agreement)`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:60
msgid ":doc:`sla`"
#: ../../content/applications/services/helpdesk/overview/reports.rst:81
msgid ""
":guilabel:`% of SLA in Progress`: percentage of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:84
msgid ""
":guilabel:`% of Successful SLA`: percentage of tickets where all :abbr:`SLAs"
" (Service Level Agreements)` have been successful"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:86
msgid ""
":guilabel:`Number of SLA Failed`: number of tickets that have failed at "
"least one :abbr:`SLA (Service Level Agreement)`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:88
msgid ""
":guilabel:`Number of SLA Successful`: number of tickets where all "
":abbr:`SLAs (Service Level Agreements)` have been successful"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:90
msgid ""
":guilabel:`Number of SLA in Progress`: number of tickets that have at least "
"one :abbr:`SLA (Service Level Agreement)` still in progress, and have not "
"failed any :abbr:`SLAs (Service Level Agreements)`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:93
msgid ""
":guilabel:`Working Hours to Assign`: number of working hours between the "
"date on which the ticket was created and when it was assigned to a team "
"member"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:95
msgid ""
":guilabel:`Working Hours to Close`: number of working hours between the date"
" on which the ticket was created and the date it was closed"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:97
msgid ""
":guilabel:`Working Hours to Reach SLA`: number of working hours between the "
"date on which the ticket was created and the date the :abbr:`SLA (Service "
"Level Agreement)` was satisfied"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:102
msgid ""
"To see the number of tickets that were able to achieve the stated :abbr:`SLA"
" (Service Level Agreement)` objectives, and track the amount of time it took"
" to achieve those objectives, click :menuselection:`Measures --> Number of "
"SLA Successful` and :menuselection:`Measures --> Working Hours to Reach "
"SLA`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:107
msgid ""
"To sort these results by the team members assigned to the tickets, select "
":menuselection:`Total --> Assigned to`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:111
msgid ""
":doc:`Service Level Agreements (SLA) "
"</applications/services/helpdesk/overview/sla>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:114
msgid "Customer Ratings"
msgstr "تقييمات العميل"
#: ../../content/applications/services/helpdesk/overview/reports.rst:116
msgid ""
"The *Customer Ratings* report (:menuselection:`Helpdesk --> Reporting -- "
"Customer Ratings`) displays an overview of the ratings received on "
"individual support tickets, as well as any additional comments submitted "
"with the rating."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the kanban display in the Customer Ratings report."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:124
msgid ""
"Click on an individual rating to see additional details about the rating "
"submitted by the customer, including a link to the original ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the details of an individual customer rating."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:132
msgid ""
"On the rating's details page, select the :guilabel:`Visible Internally Only`"
" option to hide the rating from the customer portal."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:135
msgid ""
"The *Customer Ratings* report is displayed in a kanban view by default, but "
"can also be displayed in graph, list, or pivot view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:139
msgid ":doc:`Ratings </applications/services/helpdesk/overview/ratings>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:142
msgid "View and filter options"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:144
msgid ""
"On any Odoo report, the view and filter options vary, depending on what data"
" is being analyzed, measured, and grouped. See below for additional "
"information on the available views for the *Helpdesk* reports."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:149
msgid ""
"Only one measure may be selected at a time for graphs, but pivot tables can "
"include multiple measures."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:153
msgid "Pivot view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:155
msgid ""
"The *pivot* view presents data in an interactive manner. All three "
"*Helpdesk* reports are available in pivot view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:158
msgid ""
"The pivot view can be accessed on any report by selecting the "
":guilabel:`grid icon` at the top right of the screen."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the SLA status analysis report in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:165
msgid ""
"To add a group to a row or column to the pivot view, click the :guilabel:`➕ "
"(plus sign)` next to :guilabel:`Total`, and then select one of the groups. "
"To remove one, click the :guilabel:`➖ (minus sign)` and de-select the "
"appropriate option."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:170
msgid "Graph view"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:172
msgid ""
"The *graph* view presents data in either a *bar*, *line*, or *pie* chart."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:174
msgid ""
"Switch to the graph view by selecting the :guilabel:`line chart icon` at the"
" top right of the screen. To switch between the different charts, select the"
" *related icon* at the top left of the chart, while in graph view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:180
msgid "Bar chart"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the SLA status analysis report in bar view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:186
msgid "Line chart"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Customer Ratings report in line view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:192
msgid "Pie chart"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:0
msgid "View of the Ticket analysis report in pie chart view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:199
msgid ""
"Both the *bar chart* and *line chart* can utilize the *stacked* view option."
" This presents two (or more) groups of data on top of each other, instead of"
" next to each other, making it easier to compare data."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:204
msgid "Save and share a favorite search"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:206
msgid ""
"The *Favorites* feature found on *Helpdesk* reports allows users to save "
"their most commonly used filters without having to reconstruct them every "
"time they are needed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:209
msgid ""
"To create and save new *Favorites* on a report, follow the steps below:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:211
msgid ""
"Set the necessary parameters using the :guilabel:`Filters`, :guilabel:`Group"
" By` and :guilabel:`Measures` options."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:213
msgid "Click :menuselection:`Favorites --> Save current search`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:214
msgid "Rename the search."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:215
msgid ""
"Select :guilabel:`Use by default` to have these filter settings "
"automatically displayed when the report is opened. Otherwise, leave it "
"blank."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:217
msgid ""
"Select :guilabel:`Share with all users` to make this filter available to all"
" other database users. If this box is not checked, it will only be available"
" to the user who creates it."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:219
msgid "Click :guilabel:`Save` to preserve the configuration for future use."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst-1
msgid "View of the save favorites option in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:226
msgid ""
":doc:`Start receiving tickets "
"</applications/services/helpdesk/overview/receiving_tickets>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/reports.rst:227
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/sla.rst:3