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[MOV] helpdesk: move getting started, reorg toctree

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closes odoo/documentation#9457

X-original-commit: 5c781afe88
Signed-off-by: Samuel Lieber (sali) <sali@odoo.com>
Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
This commit is contained in:
jero-odoo
2024-05-22 12:58:21 -04:00
parent 9d6c7600d4
commit 8b69948613
15 changed files with 246 additions and 246 deletions
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content/applications/services/helpdesk/overview/help_center.rst
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@@ -15,7 +15,7 @@ Configuration
To activate any *Help Center* features (*Forums*, *eLearning*, or *Knowledge*) on a *Helpdesk* team,
go to :menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and select a team, or
create a :doc:`new one <getting_started>`. Verify the :guilabel:`Visibility` of the team is set to
create a :doc:`new one <../../helpdesk>`. Verify the :guilabel:`Visibility` of the team is set to
:guilabel:`Invited portal users and all internal users (public)` in the :guilabel:`Visibility &
Assignment` section.
@@ -32,7 +32,7 @@ enabled, the :guilabel:`Website Form` is automatically enabled, as well.
active or accessible.
.. seealso::
:doc:`Getting Started <getting_started>`
:doc:`Helpdesk Overview <../../helpdesk>`
Knowledge
=========
@@ -49,7 +49,7 @@ Enable Knowledge on a Helpdesk team
-----------------------------------
To enable the *Knowledge* feature on a *Helpdesk* team, go to :menuselection:`Helpdesk app -->
Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <getting_started>`.
Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <../../helpdesk>`.
When a team has been selected or created, Odoo displays that team's detail form.
@@ -192,7 +192,7 @@ Enable forums on a Helpdesk team
To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by navigating to
:menuselection:`Helpdesk app --> Configuration --> Helpdesk Teams` and select a team, or create a
:doc:`new one <getting_started>`.
:doc:`new one <../../helpdesk>`.
Selecting or creating a team reveals that team's detail form. Scroll down to the :guilabel:`Help
Center` section of features, and enable :guilabel:`Community Forum`, by checking the box beside it.
@@ -244,7 +244,7 @@ Enable eLearning courses on a Helpdesk team
-------------------------------------------
To enable *eLearning* courses on a *Helpdesk* team, go to :menuselection:`Helpdesk app -->
Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <getting_started>`.
Configuration --> Helpdesk Teams` and select a team, or create a :doc:`new one <../../helpdesk>`.
On the team's settings page, scroll to the :guilabel:`Help Center` section, and check the box next
to :guilabel:`eLearning`. A new field appears below, labeled :guilabel:`Courses`.