[MERGE] Forward-port of branch 12.0 to 13.0

content/applications/websites/ecommerce/shopper_experience/payment_acquirer.rst

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+===================================================
+How to manage orders paid with payment acquirers
+===================================================
+
+Odoo confirms orders automatically as soon as the payment is authorized 
+by a payment acquirer. This triggers the delivery.
+If you invoice based on ordered quantities,
+you are also requested to invoice the order.
+
+
+What are the payment status
+===========================
+At anytime, the salesman can check the transaction status from the order.
+
+.. image:: media/payment_transaction.png
+    :align: center
+
+* *Draft*: transaction under processing.
+
+* *Pending*: the payment acquirer keeps the transaction on hold and you 
+  need to authorize it from the acquirer interface.
+
+* *Authorized*: the payment has been authorized but not yet captured.
+  In Odoo, the order is already confirmed. Once the delivery done, you
+  can capture the amount from the acquirer interface (or from Odoo if you use
+  Authorize.net).
+
+* *Done*: the payment is authorized and captured. The order has been confirmed.
+
+* *Error*: an error has occured during the transaction. 
+  The customer needs to retry the payment.
+  The order is still in draft.
+
+* *Cancelled*: when the customer cancels the payment in the payment acquirer form.
+  They are taken back to Odoo in order to modify the order.
+
+.. note:: Specific messages are provided to your customers for every
+   payment status, when they are redirected to Odoo after the transaction.
+   To edit such messages, go to the *Messages* tab of the payment
+   method.
+
+
+Auto-validate invoices at order
+===============================
+
+When the order is confirmed you can also have an invoice automatically issued
+and paid. This fully-automated made for businesses that invoice 
+orders straight on.
+
+.. image:: media/payment_invoice.png
+    :align: center
+
+.. note::
+   If you choose this mode you are requested to select a payment journal in order to record payments
+   in your books. This payment is automatically reconcilied with the invoice, marking it as paid.
+   Select your **bank account** if you get paid immediately on your bank account. If you don't you
+   can create a specific journal for the payment acquirer (type = Bank). That way, you can track
+   online payments in an intermediary account of your books until you get paid into your bank
+   account (see :doc:`../../../general/payment_acquirers/payment_acquirers`).
+
+
+Capture the payment after the delivery
+======================================
+With this mode, the order is confirmed but the amount is kept on hold. 
+Once the delivery processed, you can capture the payment from Odoo.
+This mode is only available with Authorize.net.
+
+.. image:: media/payment_capture_mode.png
+    :align: center
+
+To capture the payment, open the transaction from the order.
+Then click *Capture Transaction*.
+
+.. image:: media/payment_capture.png
+    :align: center
+
+With other payment acquirers, you can manage the capture in
+their own interfaces, not from Odoo.

content/applications/websites/ecommerce/shopper_experience/portal.rst

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+=================================================
+How customers can access their customer account
+=================================================
+
+It has never been so easy for your customers to access their 
+customer account. Forget endless signup forms, 
+Odoo makes it as easy as ABC. 
+They are suggested to sign up (name, email, password) when the order 
+is placed, and not before.
+Indeed, nothing is more annoying than going through a signup process
+before buying something.
+
+Sign up
+=======
+
+The invitation to sign up shows up when the customer wants to visualize
+the order from order confirmation email.
+
+.. image:: ./media/portal_odoo_signup.png
+   :align: center
+
+Customer account
+================
+
+Once logged in the customer will access the account by clicking *My Account*
+in the login dropdown menu.
+
+.. image:: ./media/portal_link.png
+   :align: center
+
+THere they find all their history. The main address (billing) can also be modified.
+
+.. image:: ./media/portal_menu.png
+   :align: center
+
+.. note::
+    If the customer is set as a contact of a company in your address book,
+    they will see all the documents whose the customer belongs to this company.