[MERGE] Forward-port of branch 13.0 to 14.0

2021-05-04 16:51:07 +02:00
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+================================================
+Plan onsite interventions from helpdesk tickets
+================================================
+The integration with the Helpdesk app lets your helpdesk team manage intervention requests directly.
+Planning field service tasks from tickets speeds up your processes.
+
+Configure the helpdesk team
+===========================
+Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
+*Onsite Interventions*.
+
+.. image:: media/onsite-interventions-helpdesk-setting.png
+   :align: center
+   :alt: Onsite interventions setting in Odoo Helpdesk
+
+The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
+new task under your field service project.
+
+.. image:: media/plan-intervention-from-ticket.png
+   :align: center
+   :alt: Plan intervention from helpdesk ticket in Odoo Helpdesk