[MERGE] Forward-port of branch 13.0 to 14.0

content/applications/finance/accounting/receivables/customer_invoices.rst

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+=================
+Customer Invoices
+=================
+
+.. toctree::
+   :titlesonly:
+
+   customer_invoices/overview
+   customer_invoices/cash_discounts
+   customer_invoices/cash_rounding
+   customer_invoices/payment_terms
+   customer_invoices/deferred_revenues
+   customer_invoices/credit_notes
+   customer_invoices/epc_qr_code
+   customer_invoices/snailmail

content/applications/finance/accounting/receivables/customer_invoices/cash_discounts.rst

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+====================
+Offer cash discounts
+====================
+
+Cash discounts are incentives you can offer to customers to motivate
+them to pay within a specific time frame. For instance, you offer a 2%
+discount if the customer pays you within the first 5 days of the
+invoice, when it is due in 30 days. This approach can greatly improve
+your average collection period.
+
+Set up a cash discount
+======================
+
+To set up a cash discount, go to :menuselection:`Accounting -->
+Configuration --> Management --> Payment Terms` and click on
+*Create*. Add a *Percent* type of term with a corresponding value
+(e.g. 98% of the total price for a 2% discount) and the number of days
+during which the offer is valid. You can also change the default balance
+term if needed.
+
+.. image:: media/cash_discounts01.png
+  :align: center
+
+Start offering the cash discount
+================================
+
+Now, you can create a customer invoice and select the cash discount
+payment term you added. Once the invoice is validated, Odoo will
+automatically split the account receivables part of the journal entry
+into two installments having different due dates. Since the discounted
+price is already calculated, your payment controls will be simplified.
+
+.. image:: media/cash_discounts02.png
+  :align: center
+
+Grant the cash discount
+=======================
+
+The customer fulfilled the payment terms and therefore benefits from the
+cash discount. When you process the bank statement, match the payment
+with the related journal entry. Then, select the remaining cash discount
+and click on *Create Write-off* to reconcile it.
+
+.. image:: media/cash_discounts03.png
+  :align: center
+
+.. tip::
+  You can also create a dedicated reconciliation model to make
+  the process easier. In this case, you should add a tax to the model
+  based on the taxes applied to your invoices. This means that if you
+  handle multiple tax rates, you need to create several reconciliation
+  models. Note that depending on your localisation, you might already have
+  a Cash Discount model available by default.
+
+Register the full payment
+=========================
+
+In this case, the customer has not fulfilled the payment term and cannot
+benefit from the cash discount. When you process the bank statement,
+match the payment with the two related journal entries.
+
+.. image:: media/cash_discounts04.png
+  :align: center
+
+
+.. seealso::
+  * :doc:`../../receivables/customer_invoices/payment_terms`
+  * :doc:`../../bank/reconciliation/reconciliation_models`

content/applications/finance/accounting/receivables/customer_invoices/cash_rounding.rst

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+=============
+Cash Rounding
+=============
+
+**Cash rounding** is required when the lowest physical denomination
+of currency, or the smallest coin, is higher than the minimum unit 
+of account.
+
+For example, some countries require their companies to round up or 
+down the total amount of an invoice to the nearest five cents, when 
+the payment is made in cash.
+
+Configuration
+=============
+
+Go to :menuselection:`Accounting --> Configuration --> Settings`
+and enable *Cash Rounding*, then click on *Save*.
+
+.. image:: media/cash_rounding01.png
+    :align: center
+
+Go to :menuselection:`Accounting --> Configuration --> Cash Roundings`, 
+and click on *Create*.
+
+Define here your *Rounding Precision*, *Rounding Strategy*, and 
+*Rounding Method*.
+
+Odoo supports two **rounding strategies**:
+
+1. **Add a rounding line**: a *rounding* line is added on the invoice. 
+   You have to define which account records the cash roundings.
+   
+2. **Modify tax amount**: the rounding is applied in the taxes section.
+
+Apply roundings
+===============
+
+When editing a draft invoice, open the *Other Info* tab, go to the
+*Accounting Information* section, and select the appropriate *Cash 
+Rounding Method*.

content/applications/finance/accounting/receivables/customer_invoices/credit_notes.rst

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+========================
+Credit Notes and Refunds
+========================
+A **credit note**, or **credit memo**, is a document issued 
+to a customer that notifies them that they have been credited 
+a certain amount.
+
+There are several reasons that can lead to a credit note, such as:
+   * a mistake in the invoice
+   * a return of the goods, or a rejection of the services
+   * the goods delivered are damaged
+
+.. note::
+   Issuing a credit note is the only legal way to cancel, 
+   refund or modify a validated invoice. Don’t forget to 
+   *register the payment* afterward if you need to send money
+   back to your customer.
+
+Issue a Credit Note
+===================
+You can create a credit note from scratch by going to 
+:menuselection:`Accounting --> Customers --> Credit Notes`, 
+and by clicking on *Create*. Filling the Credit Note’s form 
+works the same way as the Invoice’s form.
+
+However, most of the time, credit notes are generated directly 
+from the invoices they are related to.
+
+To do so, open the *Customer Invoice*, and click on *Add Credit Note*.
+
+.. image:: media/credit_notes01.png
+   :align: center
+
+You can choose between three options:
+   - Partial Refund
+   - Full Refund
+   - Full refund and new draft invoice
+
+.. note::
+   Credit Notes’ numbers start with “R” and are followed by the 
+   number of the document they are related to (e.g., RINV/2019/0004). 
+
+Partial Refund
+--------------
+Odoo creates a draft credit note already prefilled with all the 
+necessary information from the original invoice.
+
+This is the option to choose to do a partial refund, or if you 
+want to modify any detail on the credit note.
+
+.. note::
+   This is the only option available for invoices that are already marked as *Paid*.
+
+Full Refund
+-----------
+Odoo creates a credit note, automatically validates it, and 
+reconciles the original invoice with it.
+
+.. image:: media/credit_notes02.png
+   :align: center
+
+This is the option to choose to do a full refund or cancel 
+a validated invoice.
+
+Full refund and new draft invoice
+---------------------------------
+Odoo creates a credit note, automatically validates it, reconciles 
+the original invoice with it, and open a new draft invoice 
+prefilled with the same details from the original invoice.
+
+This is the option to choose to modify the content of a validated invoice.
+
+Record a Vendor Refund
+======================
+**Vendor Refunds** are recorded the same way you would do with invoices’ credit notes:
+
+You can either create a credit note from scratch by going 
+to :menuselection:`Accounting --> Vendors --> Refund`, and 
+by clicking on *Create*, or by opening the validated *Vendor Bill*, 
+and clicking on *Add Credit Note*.
+ 
+Journal Entries
+===============
+Issuing a credit note from an invoice creates a **reverse entry** 
+that zeroes out the journal items generated by the original invoice. 
+
+Here is an example of an invoice’s journal entry:
+
+.. image:: media/credit_notes03.png
+   :align: center
+
+And here is the credit note’s journal entry generated to reverse 
+the original invoice above:
+
+.. image:: media/credit_notes04.png
+   :align: center

content/applications/finance/accounting/receivables/customer_invoices/deferred_revenues.rst

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+=================
+Deferred Revenues
+=================
+
+**Deferred revenues**, or **unearned revenue**, are payments made in advance by customers for
+products yet to deliver or services yet to render.
+
+Such payments are a **liability** for the company that receives them since it still owes its
+customers these products or services. The company cannot report them on the current **Profit and
+Loss statement**, or *Income Statement*, since the payments will be effectively earned in the future.
+
+These future revenues must be deferred on the company's balance sheet until the moment in time they
+can be **recognized**, at once or over a defined period, on the Profit and Loss statement.
+
+For example, let's say we sell a five-year extended warranty for $ 350. We already receive the money
+now but haven't earned it yet. Therefore, we post this new income in a deferred revenue account and
+decide to recognize it on a yearly basis. Each year, for the next 5 years, $ 70 will be recognized
+as revenue.
+
+Odoo Accounting handles deferred revenues by spreading them in multiple entries that are
+automatically created in *draft mode* and then posted periodically.
+
+.. note::
+   The server checks once a day if an entry must be posted. It might then take up to 24 hours before
+   you see a change from *draft* to *posted*.
+
+Prerequisites
+=============
+
+Such transactions must be posted on a **Deferred Revenue Account** rather than on the default income
+account.
+
+Configure a Deferred Revenue Account
+------------------------------------
+
+To configure your account in the **Chart of Accounts**, go to :menuselection:`Accounting -->
+Configuration --> Chart of Accounts`, click on *Create*, and fill out the form.
+
+.. image:: media/deferred_revenues01.png
+   :align: center
+   :alt: Configuration of a Deferred Revenue Account in Odoo Accounting
+
+.. note::
+   This account's type must be either *Current Liabilities* or *Non-current Liabilities*
+   
+Post an income to the right account
+-----------------------------------
+
+Select the account on a draft invoice
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+On a draft invoice, select the right account for all the products of which the incomes must be
+deferred.
+
+.. image:: media/deferred_revenues02.png
+   :align: center
+   :alt: Selection of a Deferred Revenue Account on a draft invoice in Odoo Accounting
+
+Choose a different Income Account for specific products
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Start editing the product, go to the *Accounting* tab, select the right **Income Account**, and
+save.
+
+.. image:: media/deferred_revenues03.png
+   :align: center
+   :alt: Change of the Income Account for a product in Odoo 
+
+.. tip::
+   It is possible to automate the creation of revenue entries for these products (see:
+   `Automate the Deferred Revenues`_).
+
+Change the account of a posted journal item
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+To do so, open your Sales Journal by going to
+:menuselection:`Accounting --> Accounting --> Sales`, select the journal item you
+want to modify, click on the account, and select the right one. 
+
+.. image:: media/deferred_revenues04.png
+   :align: center
+   :alt: Modification of a posted journal item's account in Odoo Accounting 
+
+Deferred Revenues entries
+=========================
+
+Create a new entry
+------------------
+
+A **Deferred Revenues entry** automatically generates all journal entries in *draft mode*. They are
+then posted one by one at the right time until the full amount of the income is recognized.
+
+To create a new entry, go to :menuselection:`Accounting --> Accounting --> Deferred Revenues`, click
+on *Create*, and fill out the form.
+
+Click on **select related purchases** to link an existing journal item to this new entry. Some
+fields are then automatically filled out, and the journal item is now listed under the **Related
+Sales** tab.
+
+.. image:: media/deferred_revenues05.png
+   :align: center
+   :alt: Deferred Revenue entry in Odoo Accounting
+
+Once done, you can click on *Compute Revenue* (next to the *Confirm* button) to generate all the
+values of the **Revenue Board**. This board shows you all the entries that Odoo will post to
+recognize your revenue, and at which date.
+
+.. image:: media/deferred_revenues06.png
+   :align: center
+   :alt: Revenue Board in Odoo Accounting   
+   
+What does "Prorata Temporis" mean?
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+The **Prorata Temporis** feature is useful to recognize your revenue the most accurately possible.
+
+With this feature, the first entry on the Revenue Board is computed based on the time left between
+the *Prorata Date* and the *First Recognition Date* rather than the default amount of time between
+recognitions.
+
+For example, the Revenue Board above has its first revenue with an amount of $ 4.22 rather than
+$ 70.00. Consequently, the last entry is also lower and has an amount of $ 65.78.
+
+Deferred Entry from the Sales Journal
+-------------------------------------
+
+You can create a deferred entry from a specific journal item in your **Sales Journal**.
+
+To do so, open your Sales Journal by going to 
+:menuselection:`Accounting --> Accounting --> Sales`, and select the journal item you want to defer.
+Make sure that it is posted in the right account (see:
+`Change the account of a posted journal item`_).
+
+Then, click on *Action*, select **Create Deferred Entry**, and fill out the form the same way you
+would do to `create a new entry`_.
+
+.. image:: media/deferred_revenues07.png
+   :align: center
+   :alt: Create Deferred Entry from a journal item in Odoo Accounting
+
+Deferred Revenue Models
+=======================
+
+You can create **Deferred Revenue Models** to create your Deferred Revenue entries faster.
+
+To create a model, go to :menuselection:`Accounting --> Configuration --> Deferred Revenue Models`,
+click on *Create*, and fill out the form the same way you would do to create a new entry.
+
+.. tip::
+   You can also convert a *confirmed Deferred Revenue entry* into a model by
+   opening it from :menuselection:`Accounting --> Accounting --> Deferred
+   Revenues` and then, by clicking on the button *Save Model*.
+
+Apply a Deferred Revenue Model to a new entry
+---------------------------------------------
+
+When you create a new Deferred Revenue entry,  fill out the **Deferred Revenue Account** with the
+right recognition account.
+
+New buttons with all the models linked to that account appear at the top of the form. Clicking on a
+model button fills out the form according to that model.
+
+.. image:: media/deferred_revenues08.png
+   :align: center
+   :alt: Deferred Revenue model button in Odoo Accounting
+
+.. _deferred-revenues-automation:
+
+Automate the Deferred Revenues
+==============================
+
+When you create or edit an account of which the type is either *Current Liabilities* or *Non-current
+Liabilities*, you can configure it to defer the revenues that are credited on it automatically.
+
+You have three choices for the **Automate Deferred Revenue** field:
+
+#. **No:** this is the default value. Nothing happens.
+#. **Create in draft:** whenever a transaction is posted on the account, a draft *Deferred Revenues
+   entry* is created, but not validated. You must first fill out the form in
+   :menuselection:`Accounting --> Accounting --> Deferred Revenues`.
+#. **Create and validate:** you must also select a Deferred Revenue Model (see:
+   `Deferred Revenue Models`_). Whenever a transaction is posted on the account, a *Deferred
+   Revenues entry* is created and immediately validated.
+
+.. image:: media/deferred_revenues09.png
+   :align: center
+   :alt: Automate Deferred Revenue on an account in Odoo Accounting
+
+.. tip::
+   You can, for example, select this account as the default **Income Account** of a product to fully
+   automate its sale. (see: `Choose a different Income Account for specific products`_).
+
+.. seealso::
+   * :doc:`../../overview/getting_started/chart_of_accounts`
+   * `Odoo Academy: Deferred Revenues (Recognition) <https://www.odoo.com/r/EWO>`_

content/applications/finance/accounting/receivables/customer_invoices/epc_qr_code.rst

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+============================
+Add EPC QR Codes to invoices
+============================
+European Payments Council Quick Response Code, 
+or **EPC QR Code**, are two-dimensional barcodes 
+that customers can scan with their **mobile banking 
+applications** to initiate a **SEPA Credit Transfer
+(SCT)**, and pay their invoices instantly.
+
+In addition to bringing ease of use and speed, 
+it greatly reduces typing errors that would potentially 
+make for payment issues. 
+
+.. note::
+   This feature is only available in several European 
+   countries such as Austria, Belgium, Finland, Germany, 
+   and The Netherlands.
+   
+Configuration
+=============
+Go to :menuselection:`Accounting --> Configuration --> Settings` 
+and activate the **SEPA QR Code** feature.
+
+.. image:: media/epc_qr_code01.png
+   :align: center
+   
+Configure your Bank Account’s journal
+-------------------------------------
+Make sure that your *Bank Account* is correctly configured 
+on Odoo with your IBAN and BIC.
+
+To do so, go to :menuselection:`Accounting --> Configuration 
+--> Journals`, open your *bank journal*, then fill out the 
+*Bank Account* and *Bank* under the *Bank Account* tab.
+
+.. image:: media/epc_qr_code02.png
+   :align: center
+
+Issue Invoices with EPC QR Codes
+================================
+EPC QR Codes are added automatically to your invoices, as 
+long as you issue them to customers that are located in a 
+country where this feature is available.
+
+Go to :menuselection:`Accounting --> Customers --> Invoices`, 
+and create a new invoice. 
+
+Before posting it, open the *Other Info* tab. Odoo automatically 
+fills out the *Bank Account* field with your IBAN.
+
+Make sure that the account indicated is the one you want to use to 
+receive your customer’s payment as Odoo uses this field to generate 
+the EPC QR Code.
+
+.. image:: media/epc_qr_code03.png
+   :align: center
+   
+.. tip::
+   If you want to issue an invoice without an EPC QR Code, 
+   remove the IBAN indicated in the *Bank Account* field, 
+   under the *Other Info* tab of the invoice.
+
+.. seealso::
+   * :doc:`../../bank/setup/bank_accounts`
+   * `Odoo Academy: QR Code on Invoices for European Customers <https://www.odoo.com/r/VuU>`_

content/applications/finance/accounting/receivables/customer_invoices/overview.rst

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+=================================
+Overview of the invoicing process
+=================================
+
+Depending on your business and the application you use, there are
+different ways to automate the customer invoice creation in Odoo.
+Usually, draft invoices are created by the system (with information
+coming from other documents like sales order or contracts) and
+accountant just have to validate draft invoices and send the invoices in
+batch (by regular mail or email).
+
+Depending on your business, you may opt for one of the following way to
+create draft invoices:
+
+Sales
+=====
+
+Sales Order ‣ Invoice
+---------------------
+
+In most companies, salespeople create quotations that become sales order
+once they are validated. Then, draft invoices are created based on the
+sales order. You have different options like:
+
+-  Invoice manually: use a button on the sale order to trigger the draft
+   invoice
+
+-  Invoice before delivery: invoice the full order before triggering the
+   delivery order
+
+-  Invoice based on delivery order: see next section
+
+Invoice before delivery is usually used by the eCommerce application
+when the customer pays at the order and we deliver afterwards.
+(pre-paid)
+
+For most other use cases, it's recommended to invoice manually. It
+allows the salesperson to trigger the invoice on demand with options:
+invoice the whole order, invoice a percentage (advance), invoice some
+lines, invoice a fixed advance.
+
+This process is good for both services and physical products.
+
+.. seealso::
+   - :doc:`../../../../sales/sales/invoicing/proforma`
+
+Sales Order ‣ Delivery Order ‣ Invoice
+--------------------------------------
+
+Retailers and eCommerce usually invoice based on delivery orders,
+instead of sales order. This approach is suitable for businesses where
+the quantities you deliver may differs from the ordered quantities:
+foods (invoice based on actual Kg).
+
+This way, if you deliver a partial order, you only invoice for what you
+really delivered. If you do back orders (deliver partially and the rest
+later), the customer will receive two invoices, one for each delivery
+order.
+
+.. seealso::
+   - :doc:`../../../../sales/sales/invoicing/invoicing_policy`
+
+eCommerce Order ‣ Invoice
+-------------------------
+
+An eCommerce order will also trigger the creation of the order when it
+is fully paid. If you allow paying orders by check or wire transfer,
+Odoo only creates an order and the invoice will be triggered once the
+payment is received.
+
+Contracts
+=========
+
+Regular Contracts ‣ Invoices
+----------------------------
+
+If you use contracts, you can trigger invoice based on time and material
+spent, expenses or fixed lines of services/products. Every month, the
+salesperson will trigger invoice based on activities on the contract.
+
+Activities can be:
+
+-  fixed products/services, coming from a sale order linked to this contract
+-  materials purchased (that you will re-invoice)
+-  time and material based on timesheets or purchases (subcontracting)
+-  expenses like travel and accommodation that you re-invoice to the customer
+
+You can invoice at the end of the contract or trigger intermediate
+invoices. This approach is used by services companies that invoice
+mostly based on time and material. For services companies that invoice
+on fix price, they use a regular sales order.
+
+.. seealso::
+   - :doc:`../../../../sales/sales/invoicing/time_materials`
+   - :doc:`../../../../sales/sales/invoicing/expense`
+   - :doc:`../../../../sales/sales/invoicing/milestone`
+
+Recurring Contracts ‣ Invoices
+------------------------------
+
+For subscriptions, an invoice is triggered periodically, automatically.
+The frequency of the invoicing and the services/products invoiced are
+defined on the contract.
+
+.. seealso::
+   - :doc:`../../../../sales/sales/invoicing/subscriptions`
+
+Others
+======
+
+Creating an invoice manually
+----------------------------
+
+Users can also create invoices manually without using contracts or a
+sales order. It's a recommended approach if you do not need to manage
+the sales process (quotations), or the delivery of the products or
+services.
+
+Even if you generate the invoice from a sales order, you may need to
+create invoices manually in exceptional use cases:
+
+-  if you need to create a refund
+
+-  If you need to give a discount
+
+-  if you need to change an invoice created from a sales order
+
+-  if you need to invoice something not related to your core business
+
+Specific modules
+----------------
+
+Some specific modules are also able to generate draft invoices:
+
+-  **membership**: invoice your members every year
+
+-  **repairs**: invoice your after-sale services

content/applications/finance/accounting/receivables/customer_invoices/payment_terms.rst

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+===================================
+Payment Terms and Installment Plans
+===================================
+
+**Payment Terms** specify all the conditions under which a sale is paid, mostly to ensure customers
+pay their invoices correctly and on time.
+
+Payment Terms can be applied to sales orders, customer invoices, supplier bills, and contacts. These
+conditions cover:
+
+- The due date
+- Some discounts
+- Any other condition on the payment
+
+Defining Payment Terms automatically calculates the payments' due dates. This is particularly
+helpful for managing installment plans.
+
+An **installment plan** allows the customers to pay an invoice in parts, with the amounts and
+payment dates defined beforehand by the seller.
+
+**Examples of Payment Terms:**
+
+- | **Immediate Payment**
+  | The full payment is due on the day of the invoice's issuance.
+- | **15 Days** (or **Net 15**)
+  | The full payment is due 15 days after the invoice date.
+- | **21 MFI**
+  | The full payment is due by the 21st of the month following the invoice date.
+- | **2% 10, Net 30 EOM**
+  | 2% :doc:`cash discount <cash_discounts>` if the payment is received within ten days. Otherwise,
+    the full payment is due at the end of the month following the invoice date.
+
+.. note::
+   Payment terms are not to be confused with down payment invoices. If, for a specific order, you
+   issue several invoices to your customer, that is neither a payment term nor an installment plan,
+   but an invoicing policy.
+
+.. note::
+   This document is about the *Payment Terms* feature, not *Terms & Conditions*.
+
+Configuration
+=============
+
+Go to :menuselection:`Accounting --> Configuration --> Payment Terms` and click on *Create*.
+
+The **Description on the Invoice** is the text displayed on the document (sale order, invoice,
+etc.).
+
+In the **Terms** section, you can add a set of rules, called *terms*, to define what needs to be
+paid and by which due date.
+
+To add a term, click on *Add a line*, and define its *Type*, *Value*, and *Due Date Computation*.
+
+.. important::
+   - Terms are computed in the order they are set up.
+   - The **balance** should always be used for the last line.
+
+In the following example, 30% is due on the day of issuance, and the balance is due at the end of
+the following month.
+
+.. image:: payment_terms/configuration.png
+   :align: center
+   :alt: Example of Payment Terms. The last line is the balance due on the 31st of the following
+         month.
+
+Using Payment Terms
+===================
+
+Payment Terms can be defined in the **Due Date** field, with the **Terms** drop-down list, on:
+
+- | **Quotations**
+  | To set specific payment terms automatically on all invoices generated from a quotation.
+- | **Customer Invoices**
+  | To set specific payment terms on an invoice.
+- | **Vendor Bills**
+  | To set specific payment terms on a bill. This is mostly useful when you need to manage vendor
+    terms with several installments. Otherwise, setting the *Due Date* is enough.
+
+.. tip::
+   You can also define a **Due Date** manually. If Payment Terms are already defined, empty the
+   field so you can select a date.
+
+Payment Terms can be defined with the **Payment Terms** field on:
+
+- | **Contacts**
+  | To set specific payment terms automatically on new sales orders, invoices, and bills of a
+    contact. This can be modified in the contact’s *Form View*, under the *Sales & Purchase* tab.
+
+Journal Entries
+===============
+
+Invoices with specific Payment Terms generate different *Journal Entries*, with one *Journal Item*
+for every computed *Due Date*.
+
+This makes for easier *Follow-ups* and *Reconciliation* since Odoo takes each due date into account,
+rather than just the balance due date. It also helps to get an accurate *Aged Receivable report*.
+
+.. image:: payment_terms/journal-entry.png
+   :align: center
+   :alt: The amount debited on the Account Receivable is split into two Journal Items with distinct
+         Due Dates
+
+In this example, an invoice of $1000 has been issued with the following payment terms: *30% is due
+on the day of issuance, and the balance is due at the end of the following month.*
+
++----------------------+-------------+---------+---------+
+| Account              | Due date    | Debit   | Credit  |
++======================+=============+=========+=========+
+| Account Receivable   | February 21 | 300     |         |
++----------------------+-------------+---------+---------+
+| Account Receivable   | March 31    | 700     |         |
++----------------------+-------------+---------+---------+
+| Product Sales        |             |         | 1000    |
++----------------------+-------------+---------+---------+
+
+The $1000 debited on the Account Receivable is split into two distinct *Journal Items*. Both of
+them have their own **Due Date**.
+
+.. seealso:: 
+   - :doc:`cash_discounts`
+   - `Odoo Tutorials: Terms and Conditions (T&C) and Payment Terms <https://www.odoo.com/r/fpv>`_

content/applications/finance/accounting/receivables/customer_invoices/snailmail.rst

@@ -0,0 +1,45 @@
+======================================
+Send your Invoices by Post (Snailmail)
+======================================
+
+Direct mail is a great way to capture individuals’ attention at a time where inboxes are always
+full. Odoo allows you to send invoices and follow-up reports by post, worldwide, directly from
+your database.
+
+Set up Snailmail
+================
+
+| Go to :menuselection:`Accounting --> Settings --> Snailmail` and activate the feature.
+| If you would like this option to be a default feature, enable *Send by Post* under
+  *Default Sending Options*.
+
+.. image:: media/setup_snailmail.png
+   :align: center
+   :alt: Under settings enable the snailmail feauture in Odoo Accounting
+
+Send your invoices by post
+--------------------------
+
+Open your Invoice, click on the *Send & Print* button and select *Send by Post*.
+
+.. image:: media/invoice_bypost.png
+   :align: center
+   :alt: Overview of an invoice and the option send by post available in Odoo Accounting
+
+.. important::
+   Make sure to have your customer’s address set correctly, and that it includes a country,
+   before sending the letter.
+
+Pricing
+=======
+
+| *Snailmail* is an *In-App Purchase (IAP)* service which requires prepaid stamps (=credits)
+  to work. Sending one document consumes one stamp.
+| To buy stamps, go to :menuselection:`Accounting --> Configuration --> Settings --> Snailmail`
+  and click on *Buy credits*, or go to :menuselection:`Settings --> Odoo IAP` and click on
+  *View my Services*.
+
+.. tip::
+   - If you are on Odoo Online (SAAS) and have the Enterprise version, you benefit from free trial
+     credits to test the feature.
+   - Click `here <https://iap.odoo.com/privacy#header_4>`_ to know about our *Privacy Policy*.

content/applications/finance/accounting/receivables/customer_payments.rst

@@ -0,0 +1,13 @@
+=================
+Customer Payments
+=================
+
+.. toctree::
+   :titlesonly:
+
+   customer_payments/recording
+   customer_payments/online_payment
+   customer_payments/check
+   customer_payments/batch
+   customer_payments/batch_sdd
+   customer_payments/followup

content/applications/finance/accounting/receivables/customer_payments/batch.rst

@@ -0,0 +1,100 @@
+==================================================
+Batch Payments: Batch Deposits (checks, cash etc.)
+==================================================
+
+A **Batch Deposit** groups multiple payments in a single batch. This allows you to deposit several
+payments into your bank account with a single transaction. This is particularly useful to deposit
+cash and checks.
+
+This feature allows you to list several customer payments and print a **deposit slip**. This ticket
+contains the details of the transactions and a reference to the batch deposit. You can then select
+this reference during a bank reconciliation to match the single bank statement line with all the
+transactions listed in the batch deposit.
+
+Configuration
+=============
+
+To activate the feature, go to :menuselection:`Accounting --> Configuration --> Settings -->
+Customer Payments`, activate **Batch Payments**, and click on *Save*.
+
+Payment Method Types
+--------------------
+
+To record new payments as part of a Batch Deposit, you have to configure first the Journal on which
+you record them.
+
+To do so, go to :menuselection:`Accounting --> Configuration --> Journals`, open the Journal
+you want to edit, click on *Edit*, and open the *Advanced Settings* tab. In the *Payment Method
+Types* section, enable **Batch Deposit**, and click on *Save*.
+
+.. image:: media/batch-journal-settings.png
+   :align: center
+   :alt: Payment Method Types in a journal's advanced settings
+
+.. note::
+   Your main bank accounts are automatically configured to process batch payments when you activate
+   the feature.
+
+Deposit multiple payments in batch
+==================================
+
+Record payments to deposit in batch
+-----------------------------------
+
+:doc:`Register the payments <recording>` on the bank account on which you plan to deposit them by
+opening the *Customer Invoice* for which you received a payment, and clicking on *Register Payment*.
+There, select the appropriate Journal linked to your bank account and select *Batch Deposit* as
+Payment Method.
+
+.. image:: media/batch-register-payment.png
+   :align: center
+   :alt: Registering a customer payment as part of a Batch Deposit in Odoo Accounting
+
+Do this step for all checks or payments you want to process in batch.
+
+.. note::
+   Make sure to write the payment reference in the **Memo** field.
+
+Add payments to a Batch Deposit
+-------------------------------
+
+To add the payments to a Batch Deposit, go to :menuselection:`Accounting --> Customers --> Batch
+Payments`, and click on *Create*. Next, select the Bank and Payment Method, then click on *Add a
+line*.
+
+.. image:: media/batch-new-inbound.png
+   :align: center
+   :alt: Filling out a new Inbound Batch Payment form on Odoo Accounting
+
+Select all payments to include in the current Batch Deposit and click on *Select*. You can also
+record a new payment and add it to the list by clicking on *Create*.
+
+.. image:: media/batch-payments-selection.png
+   :align: center
+   :alt: Selection of all payments to include in the Batch Deposit
+
+Once done, click on *Validate* to finalize your Batch Deposit. You can then click on *Print* to
+download a PDF file to include with the deposit slip that the bank usually requires to fill out.
+
+Bank Reconciliation
+-------------------
+
+Once the bank statements are on your database, you can reconcile the bank statement line with the
+*Batch Payment* reference. To do so, start your **Bank Reconciliation** by going to your Accounting
+dashboard and clicking on *Reconcile Items* on the related bank account. At the bank statement line,
+click on *Choose counterpart or Create Write-off* to display more options, open the *Batch Payments*
+tab, and select your Batch Payment. All related payments are automatically added.
+
+.. note::
+   The *Batch Payments* tab won't appear if a Partner is selected for this bank statement line.
+
+.. image:: media/batch-bank-reconciliation.png
+   :align: center
+   :alt: Reconciliation of the Batch Payment with all its transactions
+
+If a check, or a payment, couldn't be processed by the bank and is missing, remove the related
+payment before validating the bank reconciliation.
+
+.. seealso::
+   - :doc:`recording`
+   - :doc:`batch_sdd`

content/applications/finance/accounting/receivables/customer_payments/batch_sdd.rst

@@ -0,0 +1,149 @@
+=======================================
+Batch Payments: SEPA Direct Debit (SDD)
+=======================================
+
+SEPA, the Single Euro Payments Area, is a payment-integration initiative of the European Union for
+simplification of bank transfers denominated in EURO. With **SEPA Direct Debit**, your customers can
+sign a **mandate** that authorizes you to collect future payments from their bank accounts. This is
+particularly useful for recurring payments based on a subscription.
+
+You can record customer mandates in Odoo, and generate XML files containing pending payments made
+with an SDD mandate.
+
+.. note::
+   | SDD is supported by all SEPA countries, which includes the 27 member states of the European
+     Union as well as additional countries.
+   | `List of all SEPA countries
+     <https://www.europeanpaymentscouncil.eu/document-library/other/epc-list-sepa-scheme-countries>`_.
+
+Configuration
+=============
+
+Go to :menuselection:`Accounting --> Configuration --> Settings`, activate **SEPA Direct Debit
+(SDD)** and click on *Save*. Enter your company's **Creditor Identifier**. This number is provided
+by your bank institution, or the authority responsible for delivering them.
+
+.. image:: media/batch-sdd-creditor-identifier.png
+   :align: center
+   :alt: Add a SEPA Creditor Identifier to Odoo Accounting
+
+SEPA Direct Debit Mandates
+==========================
+
+Create a mandate
+----------------
+
+The SEPA Direct Debit Mandate is the document that your customers sign to authorize you to collect
+money directly from their bank accounts.
+
+To create a new mandate, go to :menuselection:`Accounting --> Customers --> Direct Debit Mandates`,
+click on *Create*, and fill out the form.
+
+.. image:: media/batch-sdd-mandate-form.png
+   :align: center
+   :alt: Fill out SEPA Direct Debit in Odoo Accounting
+
+Export the PDF file by clicking on *Print*. It is then up to your customer to sign this document.
+Once done, upload the signed file in the **Original Document** field, and click on *Validate* to
+start running the mandate.
+
+.. important::
+   Make sure that the **IBAN bank accounts details** are correctly recorded on the debtor’s contact
+   form, under the *Accounting* tab, and in your own :doc:`Bank Account
+   <../../bank/setup/bank_accounts>` settings.
+
+SEPA Direct Debit as a Payment Method
+-------------------------------------
+
+SEPA Direct Debit can be used as a payment method both on your **eCommerce** or on the **Customer
+Portal** by activating SDD as a **Payment Acquirer**. With this method, your customers can create
+and sign their mandates themselves.
+
+To do so, go to :menuselection:`Accounting --> Configuration --> Payment Acquirers`, click on *SEPA
+Direct Debit*, and set it up according to your needs.
+
+.. important::
+   Make sure to change the **State** field to *Enabled*, and to check **Online Signature**, as this
+   is necessary to let your customers sign their mandates.
+
+Customers using SDD as payment method get prompted to add their IBAN, email address, and to sign
+their SEPA Direct Debit mandate.
+
+.. todo::
+   Add link to future **Payment Acquirer** documentation.
+
+Close or revoke a mandate 
+-------------------------
+
+Direct Debit mandates are closed automatically after their *End Date*. If this field is left blank,
+the mandate keeps being *Active* until it is *Closed* or *Revoked*.
+
+.. image:: media/batch-sdd-revoke-close.png
+   :align: center
+   :alt: Close or Revoke an SDD Mandate in Odoo Accounting
+
+Clicking on **Close** updates the mandate’s end day to the current day. This means that invoices
+issued after the present day will not be processed with an SDD payment.
+
+Clicking on **Revoke** disables the mandate immediately. No SDD payment can be registered anymore,
+regardless of the invoice’s date. However, payments that have already been registered are still
+included in the next SDD XML file.
+
+.. warning::
+   Once a mandate has been *closed* or *revoked*, it cannot be reactivated.
+
+Get paid with SDD Batch Payments
+================================
+
+Customer Invoices 
+-----------------
+
+You can register SDD payments for invoices issued to customers who have an active SDD mandate.
+
+To do so, open the invoice, click on *Register Payment*, and choose *SEPA Direct Debit* as payment
+method.
+
+Generate SEPA Direct Debit XML files to submit payments
+-------------------------------------------------------
+
+**XML files** with all SDD payment instructions can be uploaded to your online banking interface to
+process all payments at once.
+
+.. note::
+   The files generated by Odoo follow the SEPA Direct Debit **PAIN.008.001.02** specifications, as
+   required by the SEPA customer-to-bank Implementation Guidelines, which ensures compatibility with
+   the banks.
+
+To generate your XML file for the pending SDD payments, go to the related *bank journal* on your
+*Accounting dashboard*, then click on *Direct Debit Payments to Collect*.
+
+.. image:: media/batch-sdd-collect.png
+   :align: center
+   :alt: Start the SDD payments collection in Odoo Accounting
+
+Select all the payments you want to include in your SDD XML file, then click on *Action* and select
+*Create Batch Payment*.
+
+.. image:: media/batch-sdd-batch.png
+   :align: center
+   :alt: Create a batch payment with all the SDD payments in Odoo Accounting
+
+Odoo then takes you to your *Batch Payment*’s form. Click on *Validate* and download the SDD XML
+file.
+
+.. image:: media/batch-sdd-xml.png
+   :align: center
+   :alt: Generate an XML file for your SDD payments in Odoo Accounting
+
+Finally, upload this file to your online banking interface to process the payments.
+
+.. tip::
+   You can retrieve all the generated SDD XML files by going to
+   :menuselection:`Accounting --> Configuration --> Customers --> Batch Payments`.
+
+.. seealso::
+   * :doc:`batch`
+   * :doc:`../../bank/setup/bank_accounts`
+   * `Odoo Academy: SEPA Direct Debit Mandates (SDD) <https://www.odoo.com/r/Zxs>`_
+   * `List of all SEPA countries
+     <https://www.europeanpaymentscouncil.eu/document-library/other/epc-list-sepa-scheme-countries>`_

content/applications/finance/accounting/receivables/customer_payments/check.rst

@@ -0,0 +1,151 @@
+====================================
+Register customer payments by checks
+====================================
+
+There are two ways to handle payments received by checks. Odoo support
+both approaches so that you can use the one that better fits your
+habits.
+
+1. **Undeposited Funds:** 
+   once you receive the check, you record a payment
+   by check on the invoice. (using a Check journal and posted on the
+   Undeposited Fund account) Then, once the check arrives in your
+   bank account, move money from Undeposited Funds to your bank
+   account.
+
+2. **One journal entry only:** 
+   once your receive the check, you record a
+   payment on your bank, paid by check, without going through the
+   **Undeposited Funds**. Once you process your bank statement, you do
+   the matching with your bank feed and the check payment, without
+   creating a dedicated journal entry.
+
+We recommend the first approach as it is more accurate (your bank
+account balance is accurate, taking into accounts checks that have not
+been cashed yet). Both approaches require the same effort.
+
+Even if the first method is cleaner, Odoo support the second approach
+because some accountants are used to it (quickbooks and peachtree
+users).
+
+.. Note:: 
+  You may have a look at the *Deposit Ticket feature* if you deposit
+  several checks to your bank accounts in batch.
+
+Option 1: Undeposited Funds
+===========================
+
+Configuration
+-------------
+
+-  Create a journal **Checks**
+
+-  Set **Undeposited Checks** as a defaut credit/debit account
+
+-  Set the bank account related to this journal as **Allow Reconciliation**
+
+From check payments to bank statements
+--------------------------------------
+
+The first way to handle checks is to create a check journal. Thus,
+checks become a payment method in itself and you will record two
+transactions.
+
+Once you receive a customer check, go to the related invoice and click
+on **Register Payment**. Fill in the information about the payment:
+
+-  Payment method: Check Journal (that you configured with the debit and
+   credit default accounts as **Undeposited Funds**)
+
+-  Memo: write the Check number
+
+.. image:: ./media/check02.png
+  :align: center
+
+This operation will produce the following journal entry:
+
++----------------------+-------------------+----------+----------+
+| Account              | Statement Match   | Debit    | Credit   |
++======================+===================+==========+==========+
+| Account Receivable   |                   |          | 100.00   |
++----------------------+-------------------+----------+----------+
+| Undeposited Funds    |                   | 100.00   |          |
++----------------------+-------------------+----------+----------+
+
+The invoice is marked as paid as soon as you record the check.
+
+Then, once you get the bank statements, you will match this statement
+with the check that is in Undeposited Funds.
+
++---------------------+-------------------+----------+----------+
+| Account             | Statement Match   | Debit    | Credit   |
++=====================+===================+==========+==========+
+| Undeposited Funds   | X                 |          | 100.00   |
++---------------------+-------------------+----------+----------+
+| Bank                |                   | 100.00   |          |
++---------------------+-------------------+----------+----------+
+
+
+If you use this approach to manage received checks, you get the list of
+checks that have not been cashed in the **Undeposit Funds** account
+(accessible, for example, from the general ledger).
+
+.. Note:: 
+    Both methods will produce the same data in your accounting at the
+    end of the process. But, if you have checks that have not been cashed,
+    this one is cleaner because those checks have not been reported yet on
+    your bank account.
+
+Option 2: One journal entry only
+================================
+
+Configuration
+-------------
+
+These is nothing to configure if you plan to manage your checks using
+this method.
+
+From check payments to bank statements
+--------------------------------------
+
+Once you receive a customer check, go to the related invoice and click
+on **Register Payment**. Fill in the information about the payment:
+
+-  **Payment method:** the bank that will be used for the deposit
+
+-  Memo: write the check number
+
+.. image:: ./media/check03.png
+  :align: center
+
+The invoice is marked as paid as soon as you record the check.
+
+Once you will receive the bank statements, you will do the matching with
+the statement and this actual payment. (technically: point this payment
+and relate it to the statement line)
+
+With this approach, you will get the following journal entry in your
+books:
+
++----------------------+-------------------+----------+----------+
+| Account              | Statement Match   | Debit    | Credit   |
++======================+===================+==========+==========+
+| Account Receivable   | X                 |          | 100.00   |
++----------------------+-------------------+----------+----------+
+| Bank                 |                   | 100.00   |          |
++----------------------+-------------------+----------+----------+
+
+.. tip:: 
+    You may also record the payment directly without going on the
+    customer invoice, using the menu :menuselection:`Sales --> Payments`. This method may
+    be more convenient if you have a lot of checks to record in a batch but
+    you will have to reconcile entries afterwards (matching payments with
+    invoices)
+
+If you use this approach to manage received checks, you can use the
+report **Bank Reconciliation Report** to verify which checks have been
+received or paid by the bank. (this report is available from the **More**
+option from the Accounting dashboard on the related bank account).
+
+.. image:: ./media/check01.png
+  :align: center

content/applications/finance/accounting/receivables/customer_payments/followup.rst

@@ -0,0 +1,70 @@
+=========================================
+Follow-up on invoices and get paid faster
+=========================================
+
+It is essential for your business to collect payments when they are
+overdue. Odoo will help you identify payments that are late and will
+allow you to send the appropriate reminders.
+
+Manage your follow-ups
+======================
+
+.. tip::
+    We recommend that you reconcile your bank statements before
+    launching your follow-up process. It will avoid you the trouble of
+    sending a statement to a customer that has already paid you.
+
+The overdue invoices you need to follow-up on are available by default
+in :menuselection:`Accounting --> Sales --> Follow-up Reports`. There,
+you can easily send a reminder by email or print it as a letter. Then,
+you can click on the *Done* button to view the next follow-up that
+needs your attention.
+
+Otherwise, if now is not the time for a reminder, click on *Remind me
+later*. You will get the next report according to the *Next Reminder
+Date* set on the statement.
+
+.. tip::
+    To avoid sending too many reminders in a short period of time,
+    change the number of days calculated between each report by going to
+    :menuselection:`Accounting --> Configuration --> Settings --> Payment
+    Follow-up`.
+
+You can also set a trust level for your customers by marking them as
+bad, normal or good debtors on the follow-up reports.
+
+.. image:: media/followup01.png
+    :align: center
+
+Send reminders in batch
+=======================
+
+To get your follow-up process easier, you can send reminder emails in
+batch from your follow-up reports page. Select all the reports you would
+like to process, click on *Action* and then on *Process Follow-ups*.
+A pdf document containing all of the follow-up letters for you to print
+will also be automatically generated.
+
+.. image:: media/followup02.png
+    :align: center
+
+Plan a follow-up process
+========================
+
+To plan a follow-up process, go to :menuselection:`Accounting -->
+Configuration --> Settings` and activate the *Follow-up Levels*
+feature under the *Customer Payments* section. Then, click on the new
+*Follow-up Levels* button that has appeared on your settings page.
+
+A follow-up plan with several actions is available by default in Odoo,
+but you can customize it any way you want. Depending on a specific
+number of overdue days, plan to send an email, a letter or to undertake
+a manual action. You can also edit the template used for the statement
+according to the stage of the process.
+
+.. image:: media/followup03.png
+    :align: center
+
+.. tip::
+    If you would like to get a reminder before the actual due date,
+    set a negative number of due days.

content/applications/finance/accounting/receivables/customer_payments/online_payment.rst

@@ -0,0 +1,45 @@
+======================
+Invoice Online Payment
+======================
+
+To make it more convenient for your customers to pay the invoices you issue, you can activate the
+**Invoice Online Payment** feature, which adds a *Pay Now* button on their **Customer Portal**. This
+allows your customers to see their invoices online and pay directly with their favorite payment
+method, making the payment process much easier.
+
+.. image:: media/online-payment-acquirers.png
+   :align: center
+   :alt: Payment acquirer choice after having clicked on "Pay Now"
+
+Configuration
+=============
+
+Make sure your :ref:`Payment Acquirers are correctly configured <payment_acquirers/configuration>`.
+
+.. note::
+   By default, ":doc:`Wire Transfer <../../../../general/payment_acquirers/wire_transfer>`" is the only
+   Payment Acquirer activated, but you still have to fill out the payment details.
+
+To activate the Invoice Online Payment, go to :menuselection:`Accounting --> Configuration --> 
+Settings --> Customer Payments`, enable **Invoice Online Payment**, and click on *Save*.
+
+Customer Portal
+===============
+
+After issuing the invoice, click on *Send & Print* and send the invoice by email to the customer.
+They will receive an email with a link that redirects them to the invoice on their **Customer
+Portal**.
+
+.. image:: media/online-payment-view-invoice.png
+   :align: center
+   :alt: Email with a link to view the invoice online on the Customer Portal.
+
+They can choose which Payment Acquirer to use by clicking on *Pay Now*.
+
+.. image:: media/online-payment-pay-now.png
+   :align: center
+   :alt: "Pay now" button on an invoice in the Customer Portal.
+
+.. seealso::
+
+   - :doc:`../../../../general/payment_acquirers/payment_acquirers`

content/applications/finance/accounting/receivables/customer_payments/recording.rst

@@ -0,0 +1,126 @@
+==================================
+Different ways to record a payment
+==================================
+
+In Odoo, a payment can either be linked directly to an invoice or be a
+stand alone record for use on a later date:
+
+- If a payment is linked to an invoice, it reduces the amount due of
+  the invoice. You can have multiple payments linked to the same
+  invoice.
+
+- If a payment is not linked to an invoice, the customer has an
+  outstanding credit with your company, or your company as an
+  outstanding balance with a vendor. You can use this outstanding
+  credit/debit to pay future invoices or bills.
+
+Paying an invoice
+=================
+
+If you register a payment on a customer invoice or a vendor bill, the
+payment is automatically reconciled with the invoice reducing the amount
+due.
+
+.. image:: ./media/recording01.png
+  :align: center
+
+The green icon near the payment line will display more information about
+the payment. From there you can choose to open the journal entry or
+reconcile the payment.
+
+.. note::
+   If you unreconcile a payment, it is still registered in your books but not
+   linked to the specific invoice any longer. If you unreconcile a payment in a
+   different currency, Odoo will create a journal entry to reverse the Currency
+   Exchange Loss/Gain posted at the time of reconciliation.
+
+Payments not tied to an invoice
+===============================
+
+Registering a payment
+---------------------
+
+In the Accounting application, you can create a new payment from the
+Sales menu (register a customer payment) or the Purchases menu (pay a
+vendor). If you use these menus, the payment is not linked to an
+invoice, but can easily be reconciled on an invoice later on.
+
+.. image:: ./media/recording02.png
+  :align: center
+
+When registering a new payment, you must select a customer or vendor,
+the payment method, and the amount of the payment. The currency of the
+transaction is defined by the payment method. If the payment refers to a
+document (sale order, purchase order or invoice), set the reference of
+this document in the memo field.
+
+Once confirmed, a journal entry will be posted reflecting the
+transaction just made in the accounting application.
+
+Reconciling invoice payments
+----------------------------
+
+The easiest way of reconciling a payment with an invoice is to do so on
+the invoice directly.
+
+When validating a new invoice, Odoo will warn you that an outstanding
+payment for this customer or vendor is available. In this case, you can
+reconcile this payment to the invoice near the totals at the bottom,
+under "Outstanding Payments".
+
+.. image:: ./media/recording03.png
+  :align: center
+
+Reconciling all your outstanding payments and invoices
+------------------------------------------------------
+
+If you want to reconcile all outstanding payments and invoices at once
+(instead of doing so one by one), you can use the batch reconciliation
+feature within Odoo.
+
+The batch reconciliation feature is available from the dashboard on the
+Customer Invoices card and the Vendor Bills card for reconciling
+Accounts Receivable and Payable, respectively.
+
+.. image:: ./media/recording04.png
+  :align: center
+
+The payments matching tool will open all unreconciled customers or
+vendors and will give you the opportunity to process them all one by
+one, doing the matching of all their payments and invoices at once.
+
+.. image:: ./media/recording05.png
+  :align: center
+
+During the reconciliation, if the sum of the debits and credits do not
+match, it means there is still a remaining balance that either needs to
+be reconciled at a later date, or needs to be written off directly.
+
+Transferring money from one bank account to another
+===================================================
+
+Just like making a customer or vendor payment, you transfer cash
+internally between your bank accounts from the dashboard or from the
+menus up top.
+
+.. image:: ./media/recording06.png
+  :align: center
+
+This will take you to the same screen you have for receiving and making
+payments.
+
+.. image:: ./media/recording07.png
+  :align: center
+
+.. note::
+   When making an internal transfer from one bank account to another, select
+   the bank you want to apply the transfer from in the dashboard, and in the
+   register payments screen, you select the transfer to account. Do not go
+   through this process again in the other bank account or else you will end up
+   with two journal entries for the same transaction.
+
+
+.. seealso::
+   - :doc:`online_payment`
+   - :doc:`check`
+   - :doc:`followup`