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closes odoo/documentation#5856

X-original-commit: 896c251123
Signed-off-by: Martin Trigaux (mat) <mat@odoo.com>
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Martin Trigaux
2023-09-11 14:22:31 +00:00
parent 5813e4b51a
commit 6d29bc4c49
11 changed files with 4258 additions and 2746 deletions
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locale/sources/services.pot
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@@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-07-10 08:34+0000\n"
"POT-Creation-Date: 2023-09-14 05:10+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@@ -1090,7 +1090,7 @@ msgid "Help center"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:5
msgid "Odoo *Helpdesk* integrates with the *Forums*, *eLearning*, and *Knowledge* apps to create the *help center*."
msgid "Odoo *Helpdesk* integrates with the *Forum*, *eLearning*, and *Knowledge* apps to create the *help center*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
@@ -1277,243 +1277,55 @@ msgstr ""
msgid "To use a template to add information to a ticket's description, click :guilabel:`Use as description` in the upper right corner of the template box, located in the body of the article. Doing so will not replace the existing text in a ticket's description. The template will be added as additional text."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:175
#: ../../content/applications/services/helpdesk/overview/help_center.rst:177
msgid "Community Forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:177
#: ../../content/applications/services/helpdesk/overview/help_center.rst:179
msgid "A *Community Forum* provides a space for customers to answer each other's questions and share information. By integrating a forum with a *Helpdesk* team, tickets submitted by customers can be converted to posts and shared."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:182
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
msgid "Enable forums on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:184
#: ../../content/applications/services/helpdesk/overview/help_center.rst:186
msgid "To enable :guilabel:`Community Forums` on a *Helpdesk* team, start by navigating to :menuselection:`Helpdesk app --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:188
#: ../../content/applications/services/helpdesk/overview/help_center.rst:190
msgid "Selecting or creating a team reveals that team's detail form. Scroll down to the :guilabel:`Self-Service` section of features, and enable :guilabel:`Community Forum`, by checking the box beside it."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:192
#: ../../content/applications/services/helpdesk/overview/help_center.rst:194
msgid "When activated, a new field labeled :guilabel:`Forums` appears beneath."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:194
#: ../../content/applications/services/helpdesk/overview/help_center.rst:196
msgid "Click the empty :guilabel:`Forums` field to reveal a drop-down menu. By default, there is only one option to begin with, labeled :guilabel:`Help`. That is the option Odoo automatically created when the :guilabel:`Community Forums` feature was enabled. Select :guilabel:`Help` from the drop-down menu to enable that forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:199
#: ../../content/applications/services/helpdesk/overview/help_center.rst:201
msgid "To create a new forum, type a name into the blank :guilabel:`Forums` field, then click the :guilabel:`Create and Edit` option. Multiple forums can be selected in this field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:203
msgid "Set up a forum"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:205
msgid "The settings on a forum are managed through either the *Website* or *eLearning* applications. From the Odoo Dashboard, navigate to :menuselection:`Website --> Configuration --> Forums` or :menuselection:`eLearning --> Forum --> Forums`. In either case, select a forum to edit from the list."
msgid "Check out the :doc:`Forum documentation <../../../websites/forum>` to learn how to configure, use, and moderate a forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:210
msgid "On the forum detail form, select a mode."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:212
msgid "The :guilabel:`Questions` mode allows for one answer/response for each post, while :guilabel:`Discussion` mode allows for multiple responses. To limit the forum to a single website, select it from the :guilabel:`Website` field."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:216
msgid "Under the :guilabel:`Order and Visibility` section, in the :guilabel:`Options` tab, choose how the posts should be sorted, by modifying the :guilabel:`Default Sort` field. Change the :guilabel:`Privacy` setting to change which users will have access to the forum."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:220
msgid "Below these settings, there is space to add a description for the forum. This description will be visible on the website where the forum is published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:-1
msgid "Overview of a forum's settings page in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:228
msgid "Karma gains and karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:230
msgid "When users interact on forums - either through posting questions, submitting answers, or upvoting responses - they earn points, called *karma*."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:233
msgid "Karma points are used to build the credibility of a user within the community. The more positive interactions a user has on the forum, the more karma points they gain. Certain activities, such as posting without validation, or editing posts, require users to have earned a specific level of karma points to prove their legitimacy and trustworthiness."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:238
msgid "These figures can be adjusted on the :guilabel:`Karma gains` and :guilabel:`Karma related rights` tabs, located on the forums detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:243
msgid "Karma gains"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:245
msgid "In the :guilabel:`Karma gains` tab, there are listed actions that will cause users to gain (or lose) karma points. Those actions are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:248
msgid "Asking a question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:249
msgid "Question upvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:250
msgid "Question downvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:251
msgid "Answer upvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid "Answer downvoted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:253
msgid "Accepting an answer"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:254
msgid "Answer accepted"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:255
msgid "Answer flagged"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:257
msgid "Karma related rights"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:259
msgid "In the :guilabel:`Karma related rights` tab, there are listed activities that users cannot complete, without having a specific level of karma points. Those activities are:"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:262
msgid "Ask questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid "Answer questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:264
msgid "Upvote"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:265
msgid "Downvote"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:266
msgid "Edit own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:267
msgid "Edit all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:268
msgid "Close own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Close all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:270
msgid "Delete own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid "Delete all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:272
msgid "Nofollow links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:273
msgid "Accept an answer on own question"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:274
msgid "Accept an answer to all questions"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:275
msgid "Editor features: image and links"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:276
msgid "Comment on own posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:277
msgid "Comment on all posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:278
msgid "Convert own answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:279
msgid "Convert all answers to comments (and vice versa)"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:280
msgid "Unlink own comments"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid "Unlink all comments"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:282
msgid "Ask questions without validation"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:283
msgid "Flag a post as offensive"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:284
msgid "Moderate posts"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:285
msgid "Change question tags"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:286
msgid "Create new tags"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:289
#: ../../content/applications/services/helpdesk/overview/help_center.rst:209
msgid "Create a forum post from a Helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
#: ../../content/applications/services/helpdesk/overview/help_center.rst:211
msgid "When a *Helpdesk* team has a *Forum* enabled, tickets submitted to that team can be converted to forum posts."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:294
#: ../../content/applications/services/helpdesk/overview/help_center.rst:214
msgid "To do that, select a ticket, either from a team's pipeline or from :menuselection:`Tickets --> All Tickets` in the :guilabel:`Helpdesk` application."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:297
#: ../../content/applications/services/helpdesk/overview/help_center.rst:217
msgid "At the top of the ticket detail form, click the :guilabel:`Share on Forum` button."
msgstr ""
@@ -1521,59 +1333,59 @@ msgstr ""
msgid "Overview of the Forums page of a website to show the available ones in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:303
#: ../../content/applications/services/helpdesk/overview/help_center.rst:223
msgid "When clicked, a pop-up appears. Here, the post and title can be edited to correct any typos, or modified to remove any proprietary or client information. :guilabel:`Tags` can also be added to help organize the post in the forum, making it easier for users to locate during a search. When all adjustments have been made, click :guilabel:`Create and View Post`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:309
#: ../../content/applications/services/helpdesk/overview/help_center.rst:229
msgid "eLearning"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:311
#: ../../content/applications/services/helpdesk/overview/help_center.rst:231
msgid "Odoo *eLearning* courses offer customers additional training and content in the form of videos, presentations, and certifications/quizzes. Providing additional training enables customers to work through issues and find solutions on their own. They can also develop a deeper understanding of the services and products they are using."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:317
#: ../../content/applications/services/helpdesk/overview/help_center.rst:237
msgid "Enable eLearning courses on a Helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:319
#: ../../content/applications/services/helpdesk/overview/help_center.rst:239
msgid "To enable *eLearning* courses on a *Helpdesk* team, go to :menuselection:`Helpdesk --> Configuration --> Teams` and select a team, or create a :doc:`new one </applications/services/helpdesk/overview/getting_started>`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:323
#: ../../content/applications/services/helpdesk/overview/help_center.rst:243
msgid "On the team's settings page, scroll to the :guilabel:`Self-Service` section, and check the box next to :guilabel:`eLearning`. A new field will appear below, labeled :guilabel:`Courses`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:326
#: ../../content/applications/services/helpdesk/overview/help_center.rst:246
msgid "Click the empty field next to :guilabel:`Courses` beneath the :guilabel:`eLearning` feature to reveal a drop-down menu. Select an available course from the drop-down menu, or type a title into the field, and click :guilabel:`Create and edit` to create a new course from this page. Multiple courses can be assigned to a single team."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:332
#: ../../content/applications/services/helpdesk/overview/help_center.rst:252
msgid "Create an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:334
#: ../../content/applications/services/helpdesk/overview/help_center.rst:254
msgid "A new *eLearning* course can be created from the :guilabel:`Helpdesk` team's settings page, as in the step above, or from the *eLearning* app."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:337
#: ../../content/applications/services/helpdesk/overview/help_center.rst:257
msgid "To create a course directly through the *eLearning* application, navigate to :menuselection:`eLearning --> New`. This reveals a blank course template that can be customized and modified as needed."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:341
#: ../../content/applications/services/helpdesk/overview/help_center.rst:261
msgid "On the course template page, add a :guilabel:`Course Title`, and below that, :guilabel:`Tags`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:343
#: ../../content/applications/services/helpdesk/overview/help_center.rst:263
msgid "Click on the :guilabel:`Options` tab. Under :guilabel:`Access Rights`, choose the :guilabel:`Enroll Policy`. This determines which users will be allowed to take the course. Under :guilabel:`Display`, choose the course :guilabel:`Type` and :guilabel:`Visibility`. The :guilabel:`Visibility` setting determines whether the course will be available to public site visitors or members."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:349
#: ../../content/applications/services/helpdesk/overview/help_center.rst:269
msgid "Add content to an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:351
#: ../../content/applications/services/helpdesk/overview/help_center.rst:271
msgid "To add content to a course, click the :guilabel:`Content` tab and select :guilabel:`Add Content`. Choose the :guilabel:`Content Type` from the drop-down menu and upload the file, or paste the link, where instructed. Click :guilabel:`Save` when finished. Click :guilabel:`Add Section` to organize the course in sections."
msgstr ""
@@ -1581,59 +1393,59 @@ msgstr ""
msgid "View of a course being published for Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:361
#: ../../content/applications/services/helpdesk/overview/help_center.rst:281
msgid "In order to add a certification to a course, go to :menuselection:`eLearning --> Configuration --> Settings`, check the box labeled :guilabel:`Certifications`, and :guilabel:`Save` to activate the setting."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:366
#: ../../content/applications/services/helpdesk/overview/help_center.rst:286
msgid "`Odoo Tutorials: eLearning <https://www.odoo.com/slides/elearning-56>`_"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:369
#: ../../content/applications/services/helpdesk/overview/help_center.rst:289
msgid "Publish an eLearning course"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:371
#: ../../content/applications/services/helpdesk/overview/help_center.rst:291
msgid "To allow customers to enroll in a course, both the course and the contents need to be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:373
#: ../../content/applications/services/helpdesk/overview/help_center.rst:293
msgid "If the course is published, but the contents of the course are not published, customers can enroll in the course on the website, but they won't be able to view any of the course content. Knowing this, it may be beneficial to publish the course first if the course contents are intended to be released over time, such as classes with a weekly schedule."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:378
#: ../../content/applications/services/helpdesk/overview/help_center.rst:298
msgid "To make the entire course available at once, each piece of course content must be published first, then the course can be published."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:381
#: ../../content/applications/services/helpdesk/overview/help_center.rst:301
msgid "To publish a course, choose a course from the *eLearning* dashboard. On the course template page, click the :guilabel:`Go to Website` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:384
#: ../../content/applications/services/helpdesk/overview/help_center.rst:304
msgid "This will reveal the front end of the course's web page. At the top of the course web page, move the :guilabel:`Unpublished` toggle switch to :guilabel:`Published`."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:388
#: ../../content/applications/services/helpdesk/overview/help_center.rst:308
msgid "Publish eLearning course contents from the back-end"
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:390
#: ../../content/applications/services/helpdesk/overview/help_center.rst:310
msgid "To publish *eLearning* course content from the back-end, choose a course from the *eLearning* dashboard. On the course template page, click the :guilabel:`Published Contents` smart button."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:393
#: ../../content/applications/services/helpdesk/overview/help_center.rst:313
msgid "Doing so reveals a separate page displaying all the published content related to that course. Remove the default :guilabel:`Published` filter from the search bar in the upper-right corner, to reveal all the content related to the course - even the non-published content."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:397
#: ../../content/applications/services/helpdesk/overview/help_center.rst:317
msgid "Click the :guilabel:`≣ (List View)` icon in the upper-right corner, directly beneath the search bar to switch to list view."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:400
#: ../../content/applications/services/helpdesk/overview/help_center.rst:320
msgid "While in :guilabel:`List View`, there is a checkbox on the far left of the screen, above the listed courses, to the left of the :guilabel:`Title` column. When that checkbox is clicked, all the course contents are selected at once."
msgstr ""
#: ../../content/applications/services/helpdesk/overview/help_center.rst:404
#: ../../content/applications/services/helpdesk/overview/help_center.rst:324
msgid "With all the course content selected, double click any of the boxes in the :guilabel:`Is Published` column. This reveals a pop-up window, asking for confirmation that all selected records are intended to be published. Click :guilabel:`OK` to automatically publish all course content."
msgstr ""
@@ -2920,99 +2732,3 @@ msgstr ""
#: ../../content/applications/services/timesheets/overview/time_off.rst:-1
msgid "View of the details of a project/task in Odoo Timeheets"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:7
msgid "What can I expect from the support service?"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:11
msgid "5 days a week"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:13
msgid "Your Odoo Online subscription includes **unlimited 24hr support at no extra cost, Monday to Friday**. Our teams are located around the world to ensure you have support, no matter your location. Your support representative could be communicating to you from San Francisco, Belgium, or India!"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:18
msgid "Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__."
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:22
msgid "What kind of support is included?"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:24
msgid "Providing you with relevant material (guidelines, product documentation, etc...)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:26
msgid "Answers to issues that you may encounter in your standard Odoo database (eg. “I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:28
msgid "Questions related to your account, subscription, or billing"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:29
msgid "Bug resolution (blocking issues or unexpected behaviour not due to misconfiguration or customization)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:31
msgid "Issues that might occur in a test database after upgrading to a newer version"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:33
msgid "*Odoo Support does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself!*"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:37
msgid ":ref:`upgrade/sla`"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:38
msgid ":doc:`/administration/maintain/supported_versions`"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:42
msgid "What kind of support is not included?"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:44
msgid "Questions that require us to understand your business processes in order to help you implement your database"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:46
msgid "Training on how to use our software (we will direct you to our many resources)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:47
msgid "Import of documents into your database"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:48
msgid "Guidance on which configurations to apply inside of an application or the database"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:49
msgid "How to set up configuration models (Examples include: Inventory Routes, Payment Terms, Warehouses, etc)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:51
msgid "Any intervention on your own servers/deployments of Odoo"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:52
msgid "Any intervention on your own third party account (Ingenico, Authorize, UPS, etc)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:53
msgid "Questions or issues related to specific developments or customizations done either by Odoo or a third party (this is specific only to your database or involving code)"
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:57
msgid "You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__. With a pack, one of our consultants will analyze the way your business runs and tell you how you can get the most out of your Odoo Database. We will handle all configurations and coach you on how to use Odoo."
msgstr ""
#: ../../content/services/support/what_can_i_expect.rst:63
msgid ":doc:`/administration/upgrade`"
msgstr ""