[I18N] Update translation terms from Transifex

locale/fr/LC_MESSAGES/helpdesk.po

@@ -3,14 +3,19 @@
 # This file is distributed under the same license as the Odoo package.
 # FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
 # 
+# Translators:
+# Martin Trigaux, 2019
+# Jérôme Tanché <jerome.tanche@ouest-dsi.fr>, 2019
+# William Henrotin <whe@odoo.com>, 2019
+# 
 #, fuzzy
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo 11.0\n"
+"Project-Id-Version: Odoo 13.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2018-10-19 10:03+0200\n"
-"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
-"Last-Translator: William Henrotin <whe@odoo.com>, 2018\n"
+"POT-Creation-Date: 2019-11-20 10:20+0100\n"
+"PO-Revision-Date: 2019-10-03 09:46+0000\n"
+"Last-Translator: William Henrotin <whe@odoo.com>, 2019\n"
 "Language-Team: French (https://www.transifex.com/odoo/teams/41243/fr/)\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=UTF-8\n"
@@ -22,6 +27,94 @@ msgstr ""
 msgid "Helpdesk"
 msgstr "Assistance"
 
+#: ../../helpdesk/after_sales.rst:3
+msgid ""
+"After sales features: refund, coupon, return, repair, onsite interventions"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:4
+msgid ""
+"As my business grows, having the tools to allow my helpdesk team to record, "
+"track and manage issues raised easy and efficiently, is key. Odoo’s Helpdesk"
+" app allows me to generate credit notes, return products, grant coupons, do "
+"repairs and plan onsite interventions from a ticket’s page."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:7
+msgid "Set up the After Sales services"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:8
+msgid ""
+"Go to *Configuration > Helpdesk Teams* and enable the After Sales options: "
+"*Refunds, Returns, Coupons, Repairs and Onsite Interventions*."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:14
+msgid "Generate credit notes from tickets"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:15
+msgid ""
+"I can use a credit note to refund a customer or adjust the amount due. For "
+"that, I’ll simply go to my ticket page, click on *Refund* and select the "
+"corresponding *Invoice*. Clicking on *Reverse* the credit note will be "
+"generated, and I can *Post* it while still being in the *Helpdesk* app."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:22
+msgid "Allow product returns from tickets"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:23
+msgid ""
+"The process of a product return from my customer back to my warehouse will "
+"be taken into action when, at the ticket page, I choose the option *Return*."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:29
+msgid "Grant coupons from tickets"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:30
+msgid ""
+"First, be sure to have your *Coupon Program* planned at the *Sales or "
+"Website* app. At the *Helpdesk* app, I will open my ticket and click on "
+"*Coupon*, choose the *Coupon Program > Generate*."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:37
+msgid "Repairs from tickets"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:38
+msgid ""
+"Clicking on *Repair* option, on my ticket page, a new repair order form will"
+" be shown. Fill up the rest of the fields as needed and choose the next "
+"step."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:44
+msgid "Plan onsite interventions from tickets"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:45
+msgid ""
+"At the ticket page, I can now configure my onsite interventions exactly the "
+"same way I would do being on the *Field Service* app, clicking on *Plan "
+"Intervention*."
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:52
+msgid ""
+"`Coupons <https://www.odoo.com/slides/slide/coupon-"
+"programs-640?fullscreen=1>`_"
+msgstr ""
+
+#: ../../helpdesk/after_sales.rst:53
+msgid ":doc:`../manufacturing/repair/repair`"
+msgstr ""
+
 #: ../../helpdesk/getting_started.rst:3
 msgid "Get started with Odoo Helpdesk"
 msgstr ""
@@ -128,7 +221,7 @@ msgstr ""
 msgid ""
 "The final option to submit tickets is thru an API connection. View the "
 "documentation `*here* "
-"<https://www.odoo.com/documentation/11.0/webservices/odoo.html>`__."
+"<https://www.odoo.com/documentation/13.0/webservices/odoo.html>`__."
 msgstr ""
 
 #: ../../helpdesk/getting_started.rst:91