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[I18N] *: export 16.0 source terms

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closes odoo/documentation#4800

X-original-commit: ad7b636275
Signed-off-by: Martin Trigaux (mat) <mat@odoo.com>
This commit is contained in:
Martin Trigaux
2023-06-20 08:23:10 +00:00
parent 630d4a30a7
commit 6428006680
9 changed files with 2398 additions and 1775 deletions
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locale/sources/services.pot
+285 -238
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@@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo saas-16.1\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-06-03 06:55+0000\n"
"POT-Creation-Date: 2023-06-20 08:18+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@@ -45,7 +45,6 @@ msgid ":doc:`../../inventory_and_mrp/inventory`"
msgstr ""
#: ../../content/applications/services/field_service/default_warehouse.rst:16
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
#: ../../content/applications/services/project/project_management.rst:17
msgid "Configuration"
msgstr ""
@@ -594,6 +593,290 @@ msgstr ""
msgid "Customers with access to the portal will be able to view their tickets under :menuselection:`My Account --> Tickets`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:3
msgid "Track and bill time"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:5
msgid "Odoo *Helpdesk* provides teams with the ability to track the amount of hours spent working on a ticket, and to bill a customer for that time. Through integrations with the *Sales*, *Timesheets* and *Accounting* applications, customers can be charged once the work is completed, or before it has even begun."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
msgid "Since the *Track & Bill Time* features require integration with other applications, enabling them may result in the installation of additional modules (or applications)."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
msgid "Installing a new application on a *One-App-Free* database triggers a 15-day trial. At the end of the trial, if a paid subscription has not been added to the database, it will no longer be active or accessible."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:19
msgid "Configure track and bill time features"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
msgid "Before a customer can be invoiced for support services, the *Track & Bill Time* features must first be enabled. These features must be enabled on each *Helpdesk* team where they will be utilized."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
msgid "Enable track and bill time on a helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
msgid "To view and enable the :guilabel:`Track & Bill Time` features on a *Helpdesk* team, first navigate to :menuselection:`Helpdesk --> Configuration --> Teams`. Then select a team from the list or :doc:`create a new one </applications/services/helpdesk/overview/getting_started>`. This will reveal a team's settings page."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
msgid "On the team's settings page, scroll to the :guilabel:`Track & Bill Time` section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time Billing`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
msgid "Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled :guilabel:`Project`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
msgid "The project selected in this field is where all the timesheets for this team's tickets will be recorded. Click into the drop-down menu to select a :guilabel:`Project`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
msgid "To create a new project where the timesheets will be recorded, click into the drop-down menu, type a name for the project, and then click :guilabel:`Create`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of a helpdesk team settings page emphasizing the track and bill time settings."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
msgid "Configure service products"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
msgid "When the :guilabel:`Time Billing` feature is enabled, a new product is created in the *Sales* app called :guilabel:`Service on Timesheets`. This product can be found under :menuselection:`Sales --> Products --> Products`. Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This is the product that will be used when invoicing for *post-paid support services* after they have been completed."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
msgid "Select :guilabel:`Service on Timesheets` from the product page. This reveals the product detail form. The product is configured with the :guilabel:`Product Type` set to :guilabel:`Service` and the :guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of a service product with the invoicing policy set to 'Based on timesheets'."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
msgid "In order to invoice for support services before the work has been completed (also known as *prepaid support services*), a separate product with a different invoicing policy must be created."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
msgid "To create a new service product, go to :menuselection:`Sales --> Products --> Products` and click :guilabel:`New`. This will reveal a blank product detail form."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
msgid "On the new product form, add a :guilabel:`Product Name`, and set the :guilabel:`Product Type` to :guilabel:`Service`. Then, set the :guilabel:`Invoicing Policy` to :guilabel:`Prepaid/Fixed Price`. This means an invoice can be generated and payment can be received for this product before any timesheets entries have been recorded for these services."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of a service product with the invoicing policy set to 'prepaid/fixed'."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
msgid "Finally, set the :guilabel:`Sales Price`, and confirm that the :guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
msgid "Invoice prepaid support services"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
msgid "When support services are billed on a fixed price, an invoice can be created before any work is completed on the issue. In this case, a service product with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be used, just like :ref:`the section above <helpdesk/advanced/configure-service-products>`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
msgid "Create a sales order with prepaid product"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
msgid "To invoice a customer for prepaid support services, first create a sales order (SO) with the support services product. To do this, go to :menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a blank quotation form."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
msgid "Then, fill out the quotation form with the customer information."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
msgid "Go to the :guilabel:`Order Lines` tab of the quotation and click :guilabel:`Add a Product`. Then, select the *prepaid services product* configured in the steps above. Update the :guilabel:`Quantity` field with the number of hours."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
msgid "After updating any other necessary information, :guilabel:`Confirm` the quotation. This converts the quotation into an :abbr:`SO (sales order)`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
msgid "Create and send an invoice for prepaid services"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
msgid "Once the :abbr:`SO (sales order)` has been confirmed, click the :guilabel:`Create Invoice` button. This will open a :guilabel:`Create Invoices` pop-up window."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
msgid "If no down payment will be collected, the :guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. If a down payment will be collected, choose between either :guilabel:`Down payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
msgid "When the necessary information has been entered, click :guilabel:`Create Draft Invoice`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
msgid "The invoice can then be sent to the customer for payment."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
msgid "Create helpdesk ticket for prepaid services"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
msgid "To create a *Helpdesk* ticket for prepaid services, navigate to :menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal a specific team's pipeline. Click :guilabel:`New` to create a new ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
msgid "On the blank ticket form, create a ticket :guilabel:`Title`, and enter the :guilabel:`Customer` information."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
msgid "When the customer name is added, the :guilabel:`Sales Order Item` field will automatically populate with the most recent prepaid sales order item that has time remaining."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
msgid "Track hours on helpdesk ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
msgid "Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab on the specific ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
msgid "On the ticket detail form, click on the :guilabel:`Timesheets` tab and click :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a :guilabel:`Description` of the task, and enter the number of :guilabel:`Hours Spent`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
msgid "As new lines are added to :guilabel:`Timesheets` tab, the :guilabel:`Remaining Hours on SO` field is automatically updated."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of the timesheets tab on a ticket with an emphasis on the remaining hours on an SO."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
msgid "If the number of hours on the :guilabel:`Timesheets` tab exceeds the number of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
msgid "As hours are added to the :guilabel:`Timesheets` tab, they are automatically updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`, as well."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
msgid "Invoice post-paid support services"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
msgid "When support services are billed based on the amount of time spent on an issue, an invoice cannot be created before the total number of hours required to solve the problem have been entered on a timesheet. In this case, a service product with the invoicing policy set to :guilabel:`Based on Timesheets` would be used, like the one created above."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
msgid "Create a sales order with a time-tracked product"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
msgid "To invoice a customer for post-paid support services, first create a sales order (SO) with the *support services product*. To do this, go to :menuselection:`Sales --> Orders --> Quotations --> New`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
msgid "Fill out the quotation with the customer information."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
msgid "On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select the post-paid services product configured in the steps above. After updating any other necessary information, :guilabel:`Confirm` the quotation."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
msgid "Unlike with the prepaid services quotation, Odoo will not allow an invoice to be created at this time. That is because no services have been performed; in other words nothing has been delivered, therefore, there is nothing to invoice."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
msgid "Create a helpdesk ticket for time-tracked services"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
msgid "To record a *Timesheet* entry for time-tracker services, go to :menuselection:`Helpdesk` and select the appropriate team for which these services apply."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
msgid "If there is already an existing ticket for this issue, select it from the kanban view. This will open the ticket details form. If there is no existing ticket for this customer issue, click :guilabel:`New` to create a new ticket and enter the necessary customer information on the blank ticket details form."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
msgid "After selecting or creating a ticket, go to the :guilabel:`Sales Order Line` drop-down menu. Select the :abbr:`SO (sales order)` created in the previous step."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
msgid "Track support hours on a ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
msgid "In order to create an invoice for a product based on timesheets, hours need to be tracked and recorded. At this point, the service is considered *delivered*. To record hours for this support service, click on the :guilabel:`Timesheets` tab of the ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
msgid "Click :guilabel:`Add a Line` to record a new entry. Select an :guilabel:`Employee` from the drop-down menu, and record the time spent in the :guilabel:`Hours Spent` column."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
msgid "Repeat these steps as needed until all time spent on the issues has been recorded."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of the timesheets tab on a helpdesk ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
msgid "Create an invoice for hours tracked on a ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
msgid "After the customer's issue has been solved, and it is determined no new timesheet entries will be made, an invoice can be created, and the customer can be billed."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
msgid "To do this, return to the :abbr:`SO (sales order)` by clicking on the :guilabel:`Sales Order` smart button at the top of the ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
msgid "Before creating the invoice, confirm that the number in the :guilabel:`Delivered` column matches the total number of :guilabel:`Hours Spent` listed in the :guilabel:`Timesheets` tab on the ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of a sales order with emphasis on the delivered column."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
msgid "Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create Invoices` pop-up window. If no down payment will be collected, the :guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. If a down payment will be collected, choose between either :guilabel:`Down payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
msgid "Use the :guilabel:`Timesheets Period` field if this invoice should only include timesheets from a certain time period. If this field is left blank, *all* applicable timesheets that have not yet been invoiced will be included."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:-1
msgid "View of create invoices pop up showing timesheets period fields."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
msgid "When the necessary information has been entered, click :guilabel:`Create Invoice`. The invoice can then be sent to the customer for payment."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
msgid ":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
msgstr ""
#: ../../content/applications/services/helpdesk/overview.rst:5
#: ../../content/applications/services/timesheets/overview.rst:5
msgid "Overview"
@@ -613,7 +896,6 @@ msgstr ""
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
msgid "Set up"
msgstr ""
@@ -1867,241 +2149,6 @@ msgstr ""
msgid ":doc:`Allow customers to close their tickets </applications/services/helpdesk/advanced/close_tickets>`"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice.rst:5
msgid "Timesheet and Invoice"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:3
msgid "Invoice Time Spent on Tickets (Prepaid Support Services)"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:5
msgid "Have the option to work with prepaid support services, meaning that a sales order and a corresponding invoice are issued and, once the service is done, you can deduct the time spent. Odoo allows it to happen because the applications are fully integrated, resulting in faster responses to your customer needs."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:14
msgid "Step 1: Set up a helpdesk team"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:17
msgid "Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, create or edit an existing team, and enable *Timesheet on Ticket* and *Time Reinvoicing*."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:20
msgid "Select or create a project under *Timesheet on Ticket*. The selected/created is the one at which employees timesheet on by default. However, it can be ultimately modified on each ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a helpdesk team settings page emphasizing the timesheet on ticket and time\n"
"reinvoicing features in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:28
msgid "Step 2: Set up a service"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:31
msgid "Go to :menuselection:`Sales --> Configuration --> Settings` and enable *Units of Measure* to optionally be able to choose *hours* (for example) as the unit of measure of your service."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:33
msgid "Then, go to :menuselection:`Sales --> Products --> Products`, create or edit an existing one, and set its *Product Type* as *Service*."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a product's form emphasizing the product type and unit of measure fields in Odoo\n"
"Sales"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:40
msgid "Now, select the invoicing management you would like to have under the *Sales* tab. We recommend the following configuration:"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a product form and the invoicing options under the tab sales in Odoo Sales"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:47
msgid "This configuration ensures that the customer is invoiced by the number of hours predicted in the sales order, meaning that less or extra hours recorded are not taken into account. It also ensures that every time a sales order is confirmed, a new task is created under the right project, automating the process."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:53
msgid "We recommend setting up a specific project, as it was done for this flow example. The important thing to remember is that the sales order item needs to be set on the corresponding project or task, in order to reinvoice the time spent on a ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:58
msgid "Prevision an invoice and record time"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:61
msgid "Step 1: Place an order"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:63
msgid "Go to :menuselection:`Sales --> Orders --> Orders` and create one for the helpdesk service product you have previously set up, with the customer who needs the ticket to be opened. Set the number of hours needed to assist the customer and *Confirm* the order."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a sales order emphasizing the order lines in Odoo Sales"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:72
msgid "Step 2: Invoice the customer"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:74
msgid "In *Sales*, select the respective sales order to *Create Invoice*."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a sales order emphasizing the create invoice button in Odoo Sales"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:82
msgid "Step 3: Link the task to the ticket"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:84
msgid "Now, in *Helpdesk*, create or edit the respective ticket and link it to the task created by the confirmation of the sales order."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:92
msgid "Step 4: Record the time spent"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:94
msgid "Still on the respective helpdesk ticket, record the hours performed under the *Timesheets* tab."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:100
msgid "Note that the hours recorded on the ticket form are shown on the *Delivered* column in the sales order."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:-1
msgid "View of a sales order emphasizing the delivered column in Odoo Sales"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:108
msgid "Hours recorded on the ticket are automatically shown in *Timesheets* and on the dedicated task."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:111
msgid ":doc:`reinvoice_from_project`"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:112
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:104
msgid ":doc:`/applications/inventory_and_mrp/inventory/management/products/uom`"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:3
msgid "Invoice Time Spent on Tickets (Postpaid Support Services)"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:5
msgid "The :guilabel:`Timesheets` integration provides more control and transparency over how clients are charged, and what they're specifically billed for."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:8
msgid "In Odoo, the Helpdesk agent can use the ticket to record timesheets. Once a ticket is solved, the client can be billed for the time spent on the ticket. Odoo will pull from the ticket's timesheet to accurately bill the client."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:15
msgid "To turn on the :guilabel:`Timesheets` feature, go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, select a Helpdesk team, and then, click :guilabel:`Edit`. Next, enable the options :guilabel:`Timesheets` and :guilabel:`Time Billing`. Then, click :guilabel:`Save` to apply these changes to the Helpdesk team settings."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:20
msgid "Once the :guilabel:`Timesheets` feature is enabled, a :guilabel:`Project` drop-down option will appear below :guilabel:`Timesheets`. The :guilabel:`Project` drop-down option will automatically be set to a project that Odoo created for the Helpdesk team. The tickets' timesheets will be stored in the selected project."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:26
msgid "Create a sales order"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:28
msgid "After a ticket comes into the pipeline, go to :menuselection:`Sales --> Create`. Then, add the customer from the ticket to the :guilabel:`Customer` field in the new quotation. In the :guilabel:`Order Lines` tab, create or select a product to charge the customer for the time spent on their Helpdesk ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:33
msgid "If creating a new product from the sales order form, first give the product a name by typing it in the :guilabel:`Product` column. Then, click :guilabel:`Create and edit`."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:36
msgid "First, in the :guilabel:`General Information` tab, set the :guilabel:`Product Type` to :guilabel:`Service` and the :guilabel:`Sales Price` to the Helpdesk agent's service rate. Then, set the :guilabel:`Invoicing Policy` to :guilabel:`Based on Timesheets`. Finally, click :guilabel:`Save` to create the new product and add it to the quotation."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:41
msgid "Once the product is added, click :guilabel:`Confirm` to turn the quotation into a sales order."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:-1
msgid "Create a sales order and add a product."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:48
msgid "Record a timesheet"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:50
msgid "To record a timesheet, jump back to the Helpdesk ticket by going to the :guilabel:`Helpdesk` dashboard, clicking :guilabel:`Tickets` on the team's card, and locating the correct ticket. Then, click :guilabel:`Edit` and use the :guilabel:`Timesheets` tab to record the time spent on the ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:-1
msgid "Record time spent on a ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:60
msgid "The ticket's timesheets can be recorded before or after the sales order is made, the order doesn't matter."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:64
msgid "Link the Helpdesk ticket to the SO"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:66
msgid "To link the :guilabel:`Sales Order` to the ticket, start on the ticket form and click :guilabel:`Edit`. Next, select the :guilabel:`Sales Order` that was created earlier from the :guilabel:`Sales Order Item` drop-down menu. Odoo will automatically filter the options to only show sales orders that are connected to the ticket's customer. Lastly, click :guilabel:`Save` to connect the ticket and the :guilabel:`Sales Order Item`."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:-1
msgid "Link the SO item to the ticket."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:77
msgid "The :guilabel:`Sales Order Item` can be connected to the ticket before or after any timesheets are recorded, the order doesn't matter."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:81
msgid "Modify billing rates"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:83
msgid "If a timesheet entry is recorded, but the agent does not want to bill the client for that time, go to the :guilabel:`Timesheets` tab and toggle on the visibility of the :guilabel:`Sales Order Item` column. When filling out the information for the timesheet entry, make sure to leave the non-billable timesheet entry's :guilabel:`Sales Order Item` field blank."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:88
msgid "If the agent wants to charge a different rate for a timesheet entry, first, add a new product to the connected :abbr:`SO (Sales Order)` priced at the new rate. Then, select the new product in the timesheet entry's :guilabel:`Sales Order Item` field."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:93
msgid "Create the invoice"
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:95
msgid "When the Helpdesk ticket is completed and the client is ready to be billed for time, begin by clicking the :guilabel:`Sales Order` smart button on the ticket form to navigate to the sales order. The :guilabel:`Delivered` column should match the number of hours recorded on the ticket's timesheet. After checking and filling out the relevant information, click :guilabel:`Create Invoice` to bill the client for the time spent on the ticket. Odoo will automatically generate an invoice to send to the client and the Helpdesk ticket can officially be closed."
msgstr ""
#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:103
msgid ":doc:`invoice_time`"
msgstr ""
#: ../../content/applications/services/project.rst:8
msgid "Project"
msgstr ""