[MOV] live chat: structure

task-3269837 closes odoo/documentation#4129 X-original-commit: 1685449f61 Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
2023-04-11 10:12:28 +00:00
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+=======
+Ratings
+=======
+
+Giving users the opportunity to rate their interactions can help you improving the experience you
+offer. That means staying on top of your customers' needs, besides keeping track of your operators’
+performances.
+
+Customer Rating
+===============
+
+| Once the user chooses to close the chat window, he can rate his interaction.
+| If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing for an explanation
+  is shown.
+| A copy of the conversation can also be sent by email.
+
+.. image:: ratings/user_chatwindow.png
+   :align: center
+   :height: 400
+   :alt: View of the chat window from a user’s side for Odoo Live Chat
+
+The rating is shown on the chat window itself for the operator.
+
+.. image:: ratings/operator_chatwindow.png
+   :align: center
+   :alt: View of a chat window from an operator’s side highlighting a rating for Odoo Live Chat
+
+And under :menuselection:`Report --> Customer Ratings`.
+
+.. image:: ratings/customer_ratings.png
+   :align: center
+   :alt: View of the customer ratings page in Odoo Live Chat
+
+Make the rating public
+======================
+
+Go to :menuselection:`Website --> Configuration --> Settings`, access your channel form, click on
+*Go to Website* and on *Unpublished*, to publish the rating of that channel on your website.
+
+.. image:: ratings/publish_ratings.png
+   :align: center
+   :alt: View of the public ratings in the website for Odoo Live Chat
+
+.. seealso::
+   - :doc:`responses`