[MOV] live chat: structure

task-3269837

closes odoo/documentation#4129

X-original-commit: 1685449f61
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
This commit is contained in:
Jonathan Castillo (jcs)
2023-04-11 10:12:28 +00:00
parent 59066fed29
commit 5cfec84463
20 changed files with 83 additions and 104 deletions
@@ -120,7 +120,7 @@ Live Chat
The *Live Chat* feature allows website visitors to connect directly with a support agent or chatbot.
During these conversations, *Helpdesk* tickets can be instantly created by using the
:doc:`response command </applications/websites/livechat/overview/responses>` `/helpdesk`.
:doc:`response command </applications/websites/livechat/responses>` `/helpdesk`.
To enable *Live Chat*, navigate to the :menuselection:`Configuration --> Teams` list view, select a
team, and on the :guilabel:`Teams` settings page, click the check box next to :guilabel:`Live Chat`,
@@ -259,7 +259,7 @@ Create a support ticket from a live chat session
Once live chat is enabled, operators will be able to communicate with site visitors in real time.
During the conversation, an operator can use the shortcut :doc:`command
</applications/websites/livechat/overview/responses>` `/helpdesk` to create a ticket without leaving
</applications/websites/livechat/responses>` `/helpdesk` to create a ticket without leaving
the chat window. The transcript from the conversation will be added to the new ticket, under the
:guilabel:`Description` tab.
@@ -290,4 +290,4 @@ appropriate number of stars on the kanban card, or on the ticket.
.. seealso::
- :doc:`/applications/services/helpdesk/advanced/close_tickets`
- :doc:`/applications/general/email_communication/email_servers`
- :doc:`/applications/websites/livechat/overview/get_started`
- :doc:`/applications/websites/livechat`