[MOV] live chat: structure
task-3269837
closes odoo/documentation#4129
X-original-commit: 1685449f61
Signed-off-by: Castillo Jonathan (jcs) <jcs@odoo.com>
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@@ -120,7 +120,7 @@ Live Chat
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The *Live Chat* feature allows website visitors to connect directly with a support agent or chatbot.
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During these conversations, *Helpdesk* tickets can be instantly created by using the
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:doc:`response command </applications/websites/livechat/overview/responses>` `/helpdesk`.
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:doc:`response command </applications/websites/livechat/responses>` `/helpdesk`.
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To enable *Live Chat*, navigate to the :menuselection:`Configuration --> Teams` list view, select a
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team, and on the :guilabel:`Teams` settings page, click the check box next to :guilabel:`Live Chat`,
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@@ -259,7 +259,7 @@ Create a support ticket from a live chat session
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Once live chat is enabled, operators will be able to communicate with site visitors in real time.
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During the conversation, an operator can use the shortcut :doc:`command
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</applications/websites/livechat/overview/responses>` `/helpdesk` to create a ticket without leaving
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</applications/websites/livechat/responses>` `/helpdesk` to create a ticket without leaving
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the chat window. The transcript from the conversation will be added to the new ticket, under the
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:guilabel:`Description` tab.
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@@ -290,4 +290,4 @@ appropriate number of stars on the kanban card, or on the ticket.
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.. seealso::
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- :doc:`/applications/services/helpdesk/advanced/close_tickets`
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- :doc:`/applications/general/email_communication/email_servers`
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- :doc:`/applications/websites/livechat/overview/get_started`
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- :doc:`/applications/websites/livechat`
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