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[I18N] Update translation terms from Transifex

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Odoo Translation Bot
2020-09-27 01:31:33 +02:00
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locale/fr/LC_MESSAGES/livechat.po
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@@ -4,18 +4,19 @@
# FIRST AUTHOR <EMAIL@ADDRESS>, YEAR.
#
# Translators:
# Martin Trigaux, 2019
# Eloïse Stilmant <est@odoo.com>, 2019
# William Henrotin <whe@odoo.com>, 2019
# Martin Trigaux, 2020
# Jérôme Tanché <jerome.tanche@ouest-dsi.fr>, 2020
# Aurélien Pillevesse <aurelienpillevesse@hotmail.fr>, 2020
# Fernanda Marques <fem@odoo.com>, 2020
#
#, fuzzy
msgid ""
msgstr ""
"Project-Id-Version: Odoo 13.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2019-10-03 11:39+0200\n"
"PO-Revision-Date: 2019-10-03 09:46+0000\n"
"Last-Translator: William Henrotin <whe@odoo.com>, 2019\n"
"POT-Creation-Date: 2020-09-22 16:26+0200\n"
"PO-Revision-Date: 2020-09-22 14:41+0000\n"
"Last-Translator: Fernanda Marques <fem@odoo.com>, 2020\n"
"Language-Team: French (https://www.transifex.com/odoo/teams/41243/fr/)\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
@@ -23,189 +24,253 @@ msgstr ""
"Language: fr\n"
"Plural-Forms: nplurals=2; plural=(n > 1);\n"
#: ../../livechat/livechat.rst:5
msgid "Live Chat"
msgstr "Live Chat"
#: ../../livechat/overview.rst:3
msgid "Overview"
msgstr "Vue d'ensemble"
#: ../../livechat/livechat.rst:8
msgid "Chat in real time with website visitors"
#: ../../livechat/overview/get_started.rst:3
msgid "Get Started with Live Chat"
msgstr ""
#: ../../livechat/livechat.rst:10
#: ../../livechat/overview/get_started.rst:5
msgid ""
"With Odoo Live Chat, you can establish a direct contact with your website "
"visitors. A simple dialog box will be available on their screen and will "
"allow them to get in touch with one of your sales representatives. This way,"
" you can easily turn prospects into potential business opportunities. You "
"will also be able to provide assistance to your customers. Overall, this is "
"the perfect tool to improve customer satisfaction."
"Live Chat has the highest satisfaction rating of any communication tool. It "
"allows fast responses and it is accessible and convenient, as your customers"
" can keep doing what they are doing while interacting with you. Remember: "
"your customers want to talk to you, so let's make it easy."
msgstr ""
"Avec Odoo Discussion instantanée, vous pouvez établir un contact direct avec"
" les visiteur de votre site web. Une simple boite de dialogue sera "
"disponible sur leur écran et leur permettra de discuter av,ec un de vos "
"représentant commercial. de cette manière, vous pouvez facilement "
"transformer un intérêt en une potentielle opportunité. Vous serez aussi "
"capable d'apporter une aide à vos clients. En résumé, il s'agit du parfait "
"outil pour améliorer la satisfaction de votre clientèle"
#: ../../livechat/livechat.rst:19
msgid "Configuration"
msgstr "Configuration"
#: ../../livechat/overview/get_started.rst:10
msgid "Set up"
msgstr ""
#: ../../livechat/livechat.rst:21
#: ../../livechat/overview/get_started.rst:12
msgid ""
"To get the Live Chat feature, open the Apps module, search for \"Live Chat\""
" and then click on install."
"Once *Live Chat* is installed on your database, if your website was created "
"with Odoo, the application is automatically added to it. All that is left to"
" do is to go to :menuselection:`Website --> Configuration --> Settings --> "
"Live Chat`."
msgstr ""
"Pour avoir la fonctionnalité Discussion Instantanée, ouvrez le module "
"Applications, cherchez \"Discussion Instantanée\" et cliquer sur installer."
#: ../../livechat/livechat.rst:27
#: ../../livechat/overview/get_started.rst:21
msgid ""
"The Live Chat module provides you a direct access to your channels. There, "
"operators can easily join and leave the chat."
"Select the channel to be linked to your website or create one on the fly."
msgstr ""
"Le module Discussion Instantanée vous donne un accès direct au canaux de "
"discussion, Là, les opérateurs peuvent facilement rejoindre et quitter les "
"discussions."
#: ../../livechat/livechat.rst:34
msgid "Add the live chat to an Odoo website"
msgstr "Ajouter les discussions instantanées au site web Odoo"
#: ../../livechat/overview/get_started.rst:27
msgid "For both scenarios, under:"
msgstr ""
#: ../../livechat/livechat.rst:36
#: ../../livechat/overview/get_started.rst:30
msgid ""
"If your website was created with Odoo, then the live chat is automatically "
"added to it. All that is left to do, is to go to :menuselection:`Website -->"
" Configuration --> Settings` to select the channel to be linked to the "
"website."
"- **Operators**: add agents to respond to the chat requests. Add as many as "
"you like, and keep in mind that operators that do not show any activity in "
"Odoo for more than 30min are considered disconnected."
msgstr ""
#: ../../livechat/livechat.rst:45
msgid "Add the live chat to an external website"
msgstr ""
#: ../../livechat/livechat.rst:47
#: ../../livechat/overview/get_started.rst:33
msgid ""
"If your website was not created with Odoo, go to the Live Chat module and "
"then select the channel to be linked. There, you can simply copy paste the "
"code available into your website. A specific url you can send to customers "
"or suppliers for them to access the live chat is also provided."
"- **Options**: set the default text to be shown on the live chat button; an "
"automated welcome message to be seen by visitors when a conversation is "
"initiated, and the text that prompts the user to initiate a chat."
msgstr ""
#: ../../livechat/livechat.rst:54
msgid "Hide / display the live chat according to rules"
msgstr ""
#: ../../livechat/livechat.rst:56
#: ../../livechat/overview/get_started.rst:36
msgid ""
"Rules for the live chat can be defined on the channel form. For instance, "
"you can choose to display the chat in the countries you speak the language "
"of. On the contrary, you are able to hide the chat in countries your company"
" does not sell in. If you select *Auto popup*, you can also set the length "
"of time it takes for the chat to appear."
"- **Channel Rules**: choose an action for a given URL, and/or per country. "
"In the example below, the chat window automatically pops-up 3 seconds after "
"users (from any country) land on the contact us page."
msgstr ""
#: ../../livechat/livechat.rst:66
msgid "Prepare automatic messages"
msgstr ""
#: ../../livechat/livechat.rst:68
#: ../../livechat/overview/get_started.rst:43
msgid ""
"On the channel form, in the *Options* section, several messages can be typed"
" to appear automatically on the chat. This will entice visitors to reach you"
" through the live chat."
"GeoIP, which refers to the process of finding a computer terminal’s "
"geographical location by its IP address, must be installed on your server. "
"Otherwise, under *Channel Rules*, countries are not taken into account."
msgstr ""
#: ../../livechat/livechat.rst:76
msgid "Start chatting with customers"
#: ../../livechat/overview/get_started.rst:48
msgid "External options"
msgstr ""
#: ../../livechat/livechat.rst:78
#: ../../livechat/overview/get_started.rst:51
msgid ""
"In order to start chatting with customers, first make sure that the channel "
"is published on your website. To do so, select *Unpublished on Website* on "
"the top right corner of the channel form to toggle the *Published* setting. "
"Then, the live chat can begin once an operator has joined the channel."
"If your website was not created with Odoo, you can find the code to be added"
" to your own, under the *Widget* tab."
msgstr ""
#: ../../livechat/livechat.rst:88
#: ../../livechat/overview/get_started.rst:52
msgid ""
"If no operator is available and/or if the channel is unpublished on the "
"website, then the live chat button will not appear to visitors."
"Odoo also offers an URL you can send to users so they can have access to a "
"single live chat page."
msgstr ""
#: ../../livechat/livechat.rst:92
#: ../../livechat/overview/get_started.rst:59
msgid "Managing chat requests"
msgstr ""
#: ../../livechat/overview/get_started.rst:61
msgid ""
"Conversations initiated by visitors also appear in the Discuss module in "
"addition to popping up as a direct message. Therefore, inquiries can be "
"answered wherever you are in Odoo."
"Conversations initiated by visitors pop up as a direct message, and are "
"shown in *Discuss*. Therefore, inquiries can be answered wherever you are in"
" Odoo."
msgstr ""
#: ../../livechat/livechat.rst:96
#: ../../livechat/overview/get_started.rst:69
msgid ""
"If there are several operators who have all joined a channel, the system "
"will dispatch visitor sessions randomly between them."
"Conversations are dispatched based on the current workload of the online "
"operators."
msgstr ""
#: ../../livechat/livechat.rst:100
#: ../../livechat/overview/get_started.rst:72
msgid "Leave or join a channel"
msgstr ""
#: ../../livechat/overview/get_started.rst:74
msgid ""
"Go to :menuselection:`Website --> Configuration --> Settings`, access your "
"channel under *Live Chat*, and *Join Channel* or *Leave Channel*."
msgstr ""
#: ../../livechat/overview/get_started.rst:82
#: ../../livechat/overview/responses.rst:48
msgid ":doc:`ratings`"
msgstr ""
#: ../../livechat/overview/get_started.rst:83
#: ../../livechat/overview/ratings.rst:45
msgid ":doc:`responses`"
msgstr ""
#: ../../livechat/overview/ratings.rst:3
msgid "Ratings"
msgstr "Évaluations"
#: ../../livechat/overview/ratings.rst:5
msgid ""
"Giving users the opportunity to rate their interactions can help you "
"improving the experience you offer. That means staying on top of your "
"customers' needs, besides keeping track of your operators’ performances."
msgstr ""
#: ../../livechat/overview/ratings.rst:10
msgid "Customer Rating"
msgstr "Évaluation de la clientèle"
#: ../../livechat/overview/ratings.rst:12
msgid ""
"Once the user chooses to close the chat window, he can rate his interaction."
msgstr ""
#: ../../livechat/overview/ratings.rst:14
msgid ""
"If the user is *Not satisfied* or *Highly dissatisfied*, a field allowing "
"for an explanation is shown."
msgstr ""
#: ../../livechat/overview/ratings.rst:15
msgid "A copy of the conversation can also be sent by email."
msgstr ""
#: ../../livechat/overview/ratings.rst:22
msgid "The rating is shown on the chat window itself for the operator."
msgstr ""
#: ../../livechat/overview/ratings.rst:28
msgid "And under :menuselection:`Report --> Customer Ratings`."
msgstr ""
#: ../../livechat/overview/ratings.rst:35
msgid "Make the rating public"
msgstr ""
#: ../../livechat/overview/ratings.rst:37
msgid ""
"Go to :menuselection:`Website --> Configuration --> Settings`, access your "
"channel form, click on *Go to Website* and on *Unpublished*, to publish the "
"rating of that channel on your website."
msgstr ""
#: ../../livechat/overview/responses.rst:3
msgid "Commands and Canned Responses"
msgstr ""
#: ../../livechat/overview/responses.rst:5
msgid ""
"Using canned responses can help you save time and have a previous, well-"
"thought response, to some of your most common questions and comments."
msgstr ""
#: ../../livechat/overview/responses.rst:9
msgid "Use commands"
msgstr ""
msgstr "Utilisez des commandes"
#: ../../livechat/livechat.rst:102
#: ../../livechat/overview/responses.rst:11
msgid ""
"Commands are useful shortcuts for completing certain actions or to access "
"information you might need. To use this feature, simply type the commands "
"into the chat. The following actions are available :"
"Commands are shortcuts that do specific actions within the chat window:"
msgstr ""
#: ../../livechat/livechat.rst:106
msgid "**/help** : show a helper message."
#: ../../livechat/overview/responses.rst:13
msgid "**/help**: shows a help message."
msgstr ""
#: ../../livechat/livechat.rst:108
msgid "**/helpdesk** : create a helpdesk ticket."
#: ../../livechat/overview/responses.rst:14
msgid "**/helpdesk**: creates a helpdesk ticket."
msgstr ""
#: ../../livechat/livechat.rst:110
msgid "**/helpdesk\\_search** : search for a helpdesk ticket."
#: ../../livechat/overview/responses.rst:15
msgid "**/helpdesk_search**: searches for a helpdesk ticket."
msgstr ""
#: ../../livechat/livechat.rst:112
msgid "**/history** : see 15 last visited pages."
#: ../../livechat/overview/responses.rst:16
msgid "**/history**: shows the last 15 visited pages."
msgstr ""
#: ../../livechat/livechat.rst:114
msgid "**/lead** : create a new lead."
#: ../../livechat/overview/responses.rst:17
msgid "**/lead**: creates a new lead."
msgstr ""
#: ../../livechat/livechat.rst:116
msgid "**/leave** : leave the channel."
#: ../../livechat/overview/responses.rst:18
msgid "**/leave**: leaves the channel."
msgstr ""
#: ../../livechat/livechat.rst:119
#: ../../livechat/overview/responses.rst:0
msgid ""
"If a helpdesk ticket is created from the chat, then the conversation it was "
"generated from will automatically appear as the description of the ticket. "
"The same goes for the creation of a lead."
"- For *helpdesk tickets*: make sure the application is installed on your "
"database and the option *Live Chat* under :menuselection:`Helpdesk --> "
"Configuration --> Helpdesk Teams` is enabled."
msgstr ""
#: ../../livechat/livechat.rst:124
#: ../../livechat/overview/responses.rst:0
msgid ""
"- For *leads*: the *CRM* application must be installed on your database."
msgstr ""
#: ../../livechat/overview/responses.rst:26
msgid ""
"To access the ticket or lead created from the chat, click on the shortcut "
"link."
msgstr ""
#: ../../livechat/overview/responses.rst:33
msgid ""
"Helpdesk tickets created from the chat automatically add the conversation as"
" a description of the ticket. The same goes for the creation of a lead."
msgstr ""
#: ../../livechat/overview/responses.rst:37
msgid "Send canned responses"
msgstr "Envoyez des réponses toutes prêtes"
#: ../../livechat/overview/responses.rst:40
msgid ""
"Canned responses allow you to have a full piece of text being placed when "
"you type a shortcut word. To create them, go to :menuselection:`Live Chat "
"--> Configuration --> Canned Responses`."
msgstr ""
#: ../../livechat/livechat.rst:126
#: ../../livechat/overview/responses.rst:41
msgid ""
"Canned responses allow you to create substitutes to generic sentences you "
"frequently use. Typing a word instead of several will save you a lot of "
"time. To add canned responses, go to :menuselection:`LIVE CHAT --> "
"Configuration --> Canned Responses` and create as many as you need to. Then,"
" to use them during a chat, simply type \":\" followed by the shortcut you "
"assigned."
msgstr ""
#: ../../livechat/livechat.rst:136
msgid ""
"You now have all of the tools needed to chat in live with your website "
"visitors, enjoy !"
"To use them during a conversation, simply type **:** followed by the "
"shortcut word you created."
msgstr ""