[ADD] support: documentation for support services

2019-08-28 13:59:54 +02:00
parent 5c1af4b9da
commit 32219761ea
6 changed files with 182 additions and 38 deletions
@@ -0,0 +1,36 @@
+.. :banner: banners/support.jpg
+
+
+===================
+Where to find help?
+===================
+
+
+Odoo Enterprise
+===============
+
+Users who have a valid Odoo Enterprise subscription may always contact our support teams through our `support form <https://www.odoo.com/help>`_, no matter the hosting type you chose (Odoo Online, Odoo.sh or on your own server).
+
+Please include in your request:
+
+- your subscription number,
+- if your database is hosted by Odoo (Odoo Online or Odoo.sh), please also send the URL of your database.
+
+Our agents will get back to you as soon as possible.
+
+
+Odoo Community
+==============
+
+*Odoo Community users don't get access to the support service.*
+
+Here are some resources that might help you:
+
+- Our `documentation pages <https://www.odoo.com/page/docs>`_.
+- Ask your question on the `community forum <https://www.odoo.com/forum/help-1>`_.
+- `Buy Odoo Enterprise <https://www.odoo.com/help>`_ to get the support and bugfix services.
+
+
+.. |date| date::
+
+*Last revision of this page:* |date|