[MOV] content/*: move resource files into their related page's directory

Since odoo/documentation#903, the guideline for the location of new
resource (images, downloadable files, RST includes...) files is to place
those inside the directory of the RST page that references them.

For example, if `doc1.rst` has a reference to `image.png` and to
`download.zip`, the file structure should look like this:

├── parent_doc/
│     └── doc1/
│     │     └── image.png
│     │     └── download.zip
│     └── doc1.rst
│     └── doc2.rst
├── parent_doc.rst

Before this commit, most of the resource files were still located inside
'media' directories holding all the resource files referenced by RST
pages located at the same level as these directories. In the example
above, a single 'media' directory would hold all the resource files
referenced by both `doc1.rst` and `doc2.rst`. Doing so prevented us from
figuring out easily which resource file was referenced by which RST page
and, thus, lead to unused resource files piling up in the repository. It
also made it more complicated to define codeowners regex rules because a
team could not simply be assigned to `/some_page.*` but needed to be
assigned to both `/some_page\.rst` and to the location of 'media'.

In order to help new content writers figure out the guideline when
taking examples from other RST pages, this commit retroactively applies
the guideline to existing resource files and 'media' directories. The
left-over resource files that are not referenced by any RST page are
removed.

task-2497965

Part-of: odoo/documentation#2064
This commit is contained in:
Antoine Vandevenne (anv)
2022-05-20 09:58:14 +00:00
parent fbb1cfc90f
commit 17df8c547a
2048 changed files with 1770 additions and 1769 deletions
@@ -9,13 +9,13 @@ Configure the helpdesk team
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select a team and enable
*Onsite Interventions*.
.. image:: media/onsite-interventions-helpdesk-setting.png
.. image:: plan_onsite/onsite-interventions-helpdesk-setting.png
:align: center
:alt: Onsite interventions setting in Odoo Helpdesk
The helpdesk tickets of the team now display the *Plan Intervention* button. Click on it to create a
new task under your field service project.
.. image:: media/plan-intervention-from-ticket.png
.. image:: plan_onsite/plan-intervention-from-ticket.png
:align: center
:alt: Plan intervention from helpdesk ticket in Odoo Helpdesk
@@ -18,13 +18,13 @@ Go to :menuselection:`Field Service --> Configuration --> Products` and create o
#. If you use them, select your *Worksheet Template* and then click on *Save*.
.. image:: media/product-configuration-tasks-from-sales-orders.png
.. image:: onsite_tasks_from_sales_orders/product-configuration-tasks-from-sales-orders.png
:align: center
:alt: Product configuration to create tasks from sales orders in Odoo Field Service
From the *Sales* app, create a quotation with the product and confirm it. A task is automatically
set up under your Field Service project. It is directly accessible from the sales order.
.. image:: media/field-service-task-on-sales-order.png
.. image:: onsite_tasks_from_sales_orders/field-service-task-on-sales-order.png
:align: center
:alt: Field Service task on a sales order in Odoo Sales
@@ -13,7 +13,7 @@ Set up the after sales services
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable the after sales
options: *Refunds, Returns, Coupons, Repairs and Onsite Interventions*.
.. image:: ./media/aftersales1.png
.. image:: after_sales/aftersales1.png
:align: center
Generate credit notes from tickets
@@ -23,7 +23,7 @@ You can use a credit note to refund a customer or adjust the amount due. For tha
your ticket page, click on *Refund* and select the corresponding *Invoice*. Clicking on *Reverse*
generates a credit note, and you can *Post* it while still being in the *Helpdesk* app.
.. image:: ./media/aftersales2.png
.. image:: after_sales/aftersales2.png
:align: center
Allow product returns from tickets
@@ -32,7 +32,7 @@ Allow product returns from tickets
The process of a product return from your customer back to your warehouse is taken into action when,
at the ticket page, you choose the option *Return*.
.. image:: ./media/aftersales3.png
.. image:: after_sales/aftersales3.png
:align: center
Grant coupons from tickets
@@ -41,7 +41,7 @@ Grant coupons from tickets
First, be sure to have your *Coupon Program* planned in the *Sales* or *Website* application. Then,
in *Helpdesk*, open your ticket, click on *Coupon*, and choose the respective one.
.. image:: ./media/aftersales4.png
.. image:: after_sales/aftersales4.png
:align: center
Repairs from tickets
@@ -50,7 +50,7 @@ Repairs from tickets
Clicking on *Repair* option, on your ticket page, a new repair order form is shown. Fill in the
information as needed and choose the next step.
.. image:: ./media/aftersales5.png
.. image:: after_sales/aftersales5.png
:align: center
Plan onsite interventions from tickets
@@ -59,7 +59,7 @@ Plan onsite interventions from tickets
At the ticket's page click on *Plan Intervention*, and set up your onsite intervention exactly the
same way as if you were on the *Field Service* application.
.. image:: ./media/aftersales6.png
.. image:: after_sales/aftersales6.png
:align: center
:height: 300

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@@ -11,21 +11,21 @@ Configure the feature
To configure the feature go to :menuselection:`Helpdesk --> Settings --> Helpdesk Teams --> Edit`
and enable *Ticket closing*.
.. image:: media/closetickets1.png
.. image:: close_tickets/closetickets1.png
:align: center
:alt: Ticket closing in Odoo Helpdesk
In order to designate to which stage the ticket migrates to once it is closed, go to
:menuselection:`Helpdesk --> Overview --> Tickets`.
.. image:: media/closetickets2.png
.. image:: close_tickets/closetickets2.png
:align: center
:alt: Ticket closing in Odoo Helpdesk
You can either create a new Kanban stage or work with an existing one. For both scenarios, go to
:menuselection:`Helpdesk --> Settings --> Edit Stage` and enable *Closing Stage*.
.. image:: media/closetickets3.png
.. image:: close_tickets/closetickets3.png
:align: center
:alt: Ticket closing in Odoo Helpdesk
@@ -37,7 +37,7 @@ The Costumer Portal
Now, once the user logs into his Portal, the option *Close this ticket* is available.
.. image:: media/closetickets4.png
.. image:: close_tickets/closetickets4.png
:align: center
:alt: Ticket closing in Odoo Helpdesk
@@ -48,7 +48,7 @@ To do an analysis of the tickets that have been closed by costumers go to
:menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add Custom filter -->
Closed by partner --> Applied`.
.. image:: media/closetickets5.png
.. image:: close_tickets/closetickets5.png
:align: center
:height: 300
:alt: Reports on Ticket closing in Odoo Helpdesk

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@@ -15,7 +15,7 @@ Set up
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Team` and enable *Help Center*.
.. image:: media/help_center_feature.png
.. image:: forum_and_elearning/help_center_feature.png
:align: center
:alt: Overview of the settings page of a helpdesk team emphasizing the help center feature in
Odoo Helpdesk
@@ -24,20 +24,20 @@ Create, or edit a forum by clicking on the external link. Among the editing opti
if you would like the *Forum Mode* to be *Questions*: only one answer is allowed per question or
*Discussions*: multiple answers are allowed per question.
.. image:: media/help_center_customer_care.png
.. image:: forum_and_elearning/help_center_customer_care.png
:align: center
:alt: Overview of a forums settings page in Odoo Helpdesk
From now on, logged in users can start their discussions. To keep track of posts, go to
:menuselection:`Website --> Forum --> Posts`.
.. image:: media/customer_care_website.png
.. image:: forum_and_elearning/customer_care_website.png
:align: center
:alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
Turn tickets into forum posts by simply clicking on *Share on the Forum* on the ticket's page.
.. image:: media/share_forum.png
.. image:: forum_and_elearning/share_forum.png
:align: center
:alt: Overview of the Forums page of a website to show the available ones in Odoo Helpdesk
@@ -53,20 +53,20 @@ Set up
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable *eLearning*.
.. image:: media/elearning_feature.png
.. image:: forum_and_elearning/elearning_feature.png
:align: center
:alt: Overview of the settings page of a customer care team emphasizing the feature elearning in
Odoo Helpdesk
Once the structure and content of your course are ready, *Publish* it by clicking on *Unpublished*.
.. image:: media/course_website.png
.. image:: forum_and_elearning/course_website.png
:align: center
:alt: View of a course being published for Odoo Helpdesk
To keep track of your course statistics, go to *eLearning* and *View Course*.
.. image:: media/view_course_elearning.png
.. image:: forum_and_elearning/view_course_elearning.png
:align: center
:alt: View of the elearning applications dashboard for Odoo Helpdesk
@@ -13,7 +13,7 @@ Set up teams
| Setting up multiple teams allows you to group tickets by your channels (example: BE/US), or by
your support services' types (example: IT, accounting, admin, etc.).
.. image:: media/helpdesk_teams_view.png
.. image:: getting_started/helpdesk_teams_view.png
:align: center
:alt: View of the helpdesk teams page in Odoo Helpdesk
@@ -30,7 +30,7 @@ person:
- *Balanced*: tickets are assigned to the person with the least amount of tickets so that everyone
fairly gets the same amount. Thereby, you ensure that all tickets get to be taken care of.
.. image:: media/productivity_visibility.png
.. image:: getting_started/productivity_visibility.png
:align: center
:alt: View of a helpdesk team settings page emphasizing the productivity and visibility features
in Odoo Helpdesk
@@ -48,7 +48,7 @@ Set up stages and share it among teams
To set up stages, go to :menuselection:`Helpdesk --> Configuration --> Stages`. Then, create and/or
edit stages as you need and set specific teams to use certain stages under *Team*.
.. image:: media/stages_teams.png
.. image:: getting_started/stages_teams.png
:align: center
:alt: View of a stages setting page emphasizing the option to add teams in Odoo Helpdesk
@@ -56,7 +56,7 @@ Stages can be shared between one or multiple teams, allowing you to adapt the pi
individual needs. They also apply a visibility and access rule, as other teams are not able to see
or use the stage.
.. image:: media/helpdesk_kanbanview.png
.. image:: getting_started/helpdesk_kanbanview.png
:align: center
:alt: View of a teams kanban view in Odoo Helpdesk

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@@ -13,7 +13,7 @@ Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable
tickets*. The feature automatically adds a default email template on the non-folded *closing
stage(s)* of that team.
.. image:: media/ratings_on_tickets.png
.. image:: ratings/ratings_on_tickets.png
:align: center
:alt: Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature
in Odoo Helpdesk
@@ -21,14 +21,14 @@ stage(s)* of that team.
To edit the email template and the stage(s) set as the closing ones, go to the Kanban view of your
helpdesk team and click on *Settings*, then on *Edit Stage*.
.. image:: media/edit_stage.png
.. image:: ratings/edit_stage.png
:align: center
:alt: Overview of a helpdesk team kanban view emphasizing the menu edit stage in Odoo Helpdesk
Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, an email is sent to the
customer.
.. image:: media/email_customer_feedback.png
.. image:: ratings/email_customer_feedback.png
:align: center
:alt: View of a standard helpdesk customer review email template for Odoo Helpdesk
@@ -42,7 +42,7 @@ Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and enable
Customer Portal*. Now, by clicking on the helpdesk teams name on their ticket, customers can see
its ratings.
.. image:: media/customer_portal.png
.. image:: ratings/customer_portal.png
:align: center
:alt: View of the helpdesk ticket from a users portal emphasizing the link to the helpdesk team
in Odoo Helpdesk

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@@ -13,7 +13,7 @@ Channels options to submit tickets
Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`, and enable the following
features as you want them to be available to your users.
.. image:: media/channels_options.png
.. image:: receiving_tickets/channels_options.png
:align: center
:alt: View of a helpdesk teams setting page emphasizing the channels options in Odoo Helpdesk
@@ -25,7 +25,7 @@ Email Alias
| Select *Configure domain name* to be redirected to *Settings* and, from there, enable *External
Email Servers* to determine or change your *Alias Domain*.
.. image:: media/channels_emailalias.png
.. image:: receiving_tickets/channels_emailalias.png
:align: center
:height: 250
:alt: View of the settings page of a helpdesk team emphasizing the email alias feature
@@ -41,14 +41,14 @@ Website Form
| Allow your customers to submit a ticket by filling in a form through your website.
| Once the feature is activated, get redirected to your website by clicking on *Go to Website*.
.. image:: media/go_to_website.png
.. image:: receiving_tickets/go_to_website.png
:align: center
:alt: View of the settings page of a helpdesk team emphasizing the Go to Website button in
Odoo Helpdesk
From the website page customize the form as you like. Then, publish it by clicking on *Unpublished*.
.. image:: media/submit_a_ticket_form.png
.. image:: receiving_tickets/submit_a_ticket_form.png
:align: center
:alt: View of the website form to submit a ticket for Odoo Helpdesk
@@ -60,7 +60,7 @@ Live Chat
| Click on your helpdesk team's name - for the example below: *Customer Care* -
and :doc:`set up your channel </applications/websites/livechat/overview/get_started>`.
.. image:: media/live_chat.png
.. image:: receiving_tickets/live_chat.png
:align: center
:alt: View of the settings page of a helpdesk team emphasizing the live chat features and links
in Odoo Helpdesk
@@ -78,7 +78,7 @@ the Kanban view.
- 2 stars = *High priority*
- 3 stars = *Urgent*
.. image:: media/kanban_view_prioritize.png
.. image:: receiving_tickets/kanban_view_prioritize.png
:align: center
:height: 330
:alt: View of a teams kanban view and the prioritized tasks in Odoo Helpdesk

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@@ -18,7 +18,7 @@ Some examples of the reports Odoo Helpdesk can generate include:
| Apply *Time Ranges* if you would like to make comparisons to a *Previous Period* or a *Previous
Year*.
.. image:: media/report_team_ticket_type.png
.. image:: reports/report_team_ticket_type.png
:align: center
:alt: View of a helpdesk ticket analysis by team and ticket type in Odoo Helpdesk
@@ -27,7 +27,7 @@ Some examples of the reports Odoo Helpdesk can generate include:
Get an overview of how many requests each team is closing per day in order to measure their
performance. Identify productivity levels to understand how many requests they are able to handle.
.. image:: media/report_close_date_team.png
.. image:: reports/report_close_date_team.png
:align: center
:alt: View of a helpdesk ticket analysis by team and close date in Odoo Helpdesk
@@ -39,7 +39,7 @@ performance. Identify productivity levels to understand how many requests they a
Check if your expectations are met by *measuring* the *Time to close (hours)*. Your
customers not only expect fast responses but they also want their issues to be handled quickly.
.. image:: media/report_time_to_close.png
.. image:: reports/report_time_to_close.png
:align: center
:alt: View of helpdesk ticket analysis of the hours to close by ticket type and team in
Odoo Helpdesk
@@ -50,7 +50,7 @@ Save filters
Save the filters you use the most and avoid having to reconstruct them every time they are
needed. To do so, set the groups, filters, and measures needed. Then, go to *Favorites*.
.. image:: media/favorites.png
.. image:: reports/favorites.png
:align: center
:alt: View of helpdesk ticket analysis emphasizing the option to add a filter as a favorite one
in Odoo Helpdesk

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@@ -14,7 +14,7 @@ Create your policies
| Create your policies through the teams settings page or go to :menuselection:`Helpdesk -->
Configuration --> SLA Policies`.
.. image:: media/new_sla.png
.. image:: sla/new_sla.png
:align: center
:height: 340
:alt: View of an SLA form in Odoo Helpdesk
@@ -28,7 +28,7 @@ Create your policies
| When a ticket has satisfied an SLA policy, the SLA tag appears in green and the deadline field
is not shown anymore.
.. image:: media/ticket_green_tag.png
.. image:: sla/ticket_green_tag.png
:align: center
:height: 330
:alt: View of a tickets form emphasizing a satisfied SLA in Odoo Helpdesk
@@ -39,7 +39,7 @@ SLA Analysis
Go to :menuselection:`Helpdesk --> Reporting --> SLA Status Analysis`. Apply *Filters* and
*Group by* to identify tickets that should be prioritized and keep track of upcoming deadlines.
.. image:: media/sla_analysis.png
.. image:: sla/sla_analysis.png
:align: center
:alt: View of the SLA status analysis page emphasizing the group by option in Odoo Helpdesk

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@@ -19,7 +19,7 @@ Step 1: Set up a helpdesk team
the one at which employees timesheet on by default. However, it can be ultimately modified on
each ticket.
.. image:: media/sell_track_hours.png
.. image:: invoice_time/sell_track_hours.png
:align: center
:alt: View of a helpdesk team settings page emphasizing the timesheet on ticket and time
reinvoicing features in Odoo Helpdesk
@@ -32,7 +32,7 @@ Step 2: Set up a service
| Then, go to :menuselection:`Sales --> Products --> Products`, create or edit an existing one, and
set its *Product Type* as *Service*.
.. image:: media/product_type_unit.png
.. image:: invoice_time/product_type_unit.png
:align: center
:alt: View of a product's form emphasizing the product type and unit of measure fields in Odoo
Sales
@@ -40,7 +40,7 @@ Step 2: Set up a service
Now, select the invoicing management you would like to have under the *Sales* tab. We recommend the
following configuration:
.. image:: media/product_invoicing.png
.. image:: invoice_time/product_invoicing.png
:align: center
:alt: View of a product form and the invoicing options under the tab sales in Odoo Sales
@@ -64,7 +64,7 @@ Go to :menuselection:`Sales --> Orders --> Orders` and create one for the helpde
you have previously set up, with the customer who needs the ticket to be opened. Set the number of
hours needed to assist the customer and *Confirm* the order.
.. image:: media/sales_order_new.png
.. image:: invoice_time/sales_order_new.png
:align: center
:alt: View of a sales order emphasizing the order lines in Odoo Sales
@@ -73,7 +73,7 @@ Step 2: Invoice the customer
In *Sales*, select the respective sales order to *Create Invoice*.
.. image:: media/create_invoice.png
.. image:: invoice_time/create_invoice.png
:align: center
:height: 330
:alt: View of a sales order emphasizing the create invoice button in Odoo Sales
@@ -84,7 +84,7 @@ Step 3: Link the task to the ticket
Now, in *Helpdesk*, create or edit the respective ticket and link it to the task created by the
confirmation of the sales order.
.. image:: media/helpdesk_task.png
.. image:: invoice_time/helpdesk_task.png
:align: center
:alt: View of a helpdesk ticket emphasizing the field task in Odoo Helpdesk
@@ -93,14 +93,14 @@ Step 4: Record the time spent
Still on the respective helpdesk ticket, record the hours performed under the *Timesheets* tab.
.. image:: media/helpdesk_timesheet.png
.. image:: invoice_time/helpdesk_timesheet.png
:align: center
:alt: View of a helpdesk ticket emphasizing the timesheets tab in Odoo Helpdesk
Note that the hours recorded on the ticket form are shown on the *Delivered* column in the sales
order.
.. image:: media/quotation_delivered.png
.. image:: invoice_time/quotation_delivered.png
:align: center
:alt: View of a sales order emphasizing the delivered column in Odoo Sales
@@ -14,7 +14,7 @@ Configuration
| Under *Timesheet on Ticket*, choose the *Project* to which tickets (and timesheets) will be
linked by default. Open its *External link* to enable the feature *Bill from tasks*.
.. image:: media/reinvoice_time1.png
.. image:: reinvoice_from_project/reinvoice_time1.png
:align: center
:alt: Bill from Tasks in Odoo Helpdesk
@@ -24,13 +24,13 @@ Create a sales order and an invoice
Now, once you have recorded the time you spent on the helpdesk ticket, under the *Timesheets* tab,
access the task clicking on its name.
.. image:: media/reinvoice_time2.png
.. image:: reinvoice_from_project/reinvoice_time2.png
:align: center
:alt: Sales Order from a task in Odoo Helpdesk
*Create Sales Order* and proceed to create the invoice.
.. image:: media/reinvoice_time3.png
.. image:: reinvoice_from_project/reinvoice_time3.png
:align: center
:height: 300
:alt: Sales Order from a task in Odoo Helpdesk
@@ -22,7 +22,7 @@ Configure the email alias in your project
the wanted email alias and choose the policy to receive a message.
| In addition, you can now directly set it when creating a new project.
.. image:: media/email_project.png
.. image:: email_alias/email_project.png
:align: center
:alt: In the settings of your project, define the emails alias under the tab email in Odoo Project
@@ -31,7 +31,7 @@ Configure the email alias in your project
The email can be seen under the name of your project on the dashboard.
.. image:: media/email_dashboard_project.png
.. image:: email_alias/email_dashboard_project.png
:align: center
:height: 300
:alt: View of the email alias chosen on the dashboard view in Odoo Project

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@@ -9,14 +9,14 @@ and questions after hours that have not been timesheeted by the employee.
Activate the :ref:`developer mode <developer-mode>`, go to *Timesheets*, and change the *Project*
and *Task* set by default, if you like.
.. image:: media/record_time_off.png
.. image:: time_off/record_time_off.png
:align: center
:alt: View of Timesheets setting enabling the feature record time off in Odoo Timesheets
Go to :menuselection:`Time Off --> Configuration --> Time Off Types`. Select or create the
needed type, and decide if you would like the requests to be validated or not.
.. image:: media/time_off_types.png
.. image:: time_off/time_off_types.png
:align: center
:alt: View of a time off types form emphasizing the time off requests and timesheets section in
Odoo Time Off
@@ -26,7 +26,7 @@ needed type, and decide if you would like the requests to be validated or not.
respective project and task.
| On the example below, the user requested *Paid Time off* from July 13th to 15th.
.. image:: media/time_off_request.png
.. image:: time_off/time_off_request.png
:align: center
:alt: View of the time off request form in Odoo Time Off
@@ -34,13 +34,13 @@ Considering that validation is not required, the requested time off is automatic
*Timesheets*. If validation is necessary, the time is automatically allocated after the responsible
person for validating does it so.
.. image:: media/timesheets.png
.. image:: time_off/timesheets.png
:align: center
:alt: Video of timesheets emphasizing the requested time off from the employee in Odoo Timesheets
Click on the magnifying glass, hovering over the concerned cell, to access all the aggregated data
on that cell (day), and see details regarding the project/task.
.. image:: media/timesheet_description.png
.. image:: time_off/timesheet_description.png
:align: center
:alt: View of the details of a project/task in Odoo Timeheets

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