[IMP] *: introduce tables of contents in top-level app pages
This commit is contained in:
Fabien Pinckaers
committed by
Antoine Vandevenne (anv)
Antoine Vandevenne (anv)
parent
b4ef20a970
commit
16418c020b
@@ -1,12 +0,0 @@
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:nosearch:
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=======
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Support
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=======
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.. toctree::
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:titlesonly:
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support/where_can_i_get_support
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support/what_can_i_expect
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support/supported_versions
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@@ -1,83 +0,0 @@
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.. _supported_versions:
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==================
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Supported versions
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==================
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Odoo provides support and bug fixing **for the 3 last major versions** of Odoo.
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Users hosted on **Odoo Online** may use intermediary versions (sometimes called *SaaS versions*) that are
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supported as well. These versions are not published for Odoo.sh or On-Premise
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installations.
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What's the support status of my Odoo?
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=====================================
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This matrix shows the support status of every version.
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**Major releases are in bold type.**
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| | Odoo Online | Odoo.sh | On-Premise | Release date | |
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+====================+=============+==========+==============+================+==============================================+
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| **Odoo 14.0** | |green| | |green| | |green| | October 2020 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| **Odoo 13.0** | |green| | |green| | |green| | October 2019 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| Odoo 12.saas~3 | |green| | N/A | N/A | August 2019 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| **Odoo 12.0** | |green| | |green| | |green| | October 2018 | *End-of-support is planned for October 2021* |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| Odoo 11.saas~3 | |orange| | N/A | N/A | April 2018 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| **Odoo 11.0** | |orange| | |orange| | |red| | October 2017 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| Odoo 10.saas~15 | |orange| | N/A | N/A | March 2017 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| Odoo 10.saas~14 | |orange| | N/A | N/A | January 2017 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| **Odoo 10.0** | |orange| | |orange| | |red| | October 2016 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| Odoo 9.saas~11 | |orange| | N/A | N/A | May 2016 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| **Odoo 9.0** | |orange| | N/A | |red| | October 2015 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| Odoo 8.saas~6 | |orange| | N/A | N/A | February 2015 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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| **Odoo 8.0** | |orange| | N/A | |red| | September 2014 | |
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+--------------------+-------------+----------+--------------+----------------+----------------------------------------------+
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.. note::
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|green| Supported version
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|red| End-of-support
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N/A Never released for this platform
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|orange| Some of our older customers may still run this version on our Odoo Online servers, we provide help only on blocking issues and advise you to upgrade.
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🏁 Future version, not released yet
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.. |green| image:: data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyMzIuMTkgMjMyLjE5Ij48Y2lyY2xlIGN4PSIxMTYuMDkiIGN5PSIxMTYuMDkiIHI9IjExNi4wOSIgc3R5bGU9ImZpbGw6IzAwYTcwMCIvPjwvc3ZnPg==
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:width: 15
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.. |red| image:: data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyMzIuMTkgMjMyLjE5Ij48Y2lyY2xlIGN4PSIxMTYuMDkiIGN5PSIxMTYuMDkiIHI9IjExNi4wOSIgc3R5bGU9ImZpbGw6I2QwMDAwMCIvPjwvc3ZnPg==
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:width: 15
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.. |orange| image:: data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyMzIuMTkgMjMyLjE5Ij48Y2lyY2xlIGN4PSIxMTYuMDkiIGN5PSIxMTYuMDkiIHI9IjExNi4wOSIgc3R5bGU9ImZpbGw6I2ZmYTcwMCIvPjwvc3ZnPg==
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:width: 15
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I run an older version of Odoo/OpenERP/TinyERP
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==============================================
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OpenERP 7.0, 6.1, 6.0 and 5.0 is not supported anymore, on any platform.
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TinyERP 4.0, 3.0, 2.0 and 1.0 is not supported anymore, on any platform.
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You should consider `upgrading <https://upgrade.odoo.com/>`_ your database.
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@@ -1,56 +0,0 @@
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.. _support-expectations:
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===========================================
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What can I expect from the support service?
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===========================================
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5 days a week
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=============
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Your Odoo Online subscription includes **unlimited 24hr support at no extra
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cost, Monday to Friday**. Our teams are located around the world to ensure you
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have support, no matter your location. Your support representative could be
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communicating to you from San Francisco, Belgium, or India!
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Our support team can be contacted through our `online support form <https://www.odoo.com/help>`__.
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What kind of support is included?
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=================================
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- Providing you with relevant material (guidelines, product documentation,
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etc...)
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- Answers to issues that you may encounter in your standard Odoo database (eg.
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“I cannot close my Point of Sale” or “I cannot find my sales KPIs?”)
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- Questions related to your account, subscription, or billing
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- Bug resolution (blocking issues or unexpected behaviour not due to
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misconfiguration or customization)
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- Issues that might occur in a test database after upgrading to a newer version
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*Odoo Support does not make changes to your production database without your agreement and gives you
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the material and knowledge to do it yourself!*
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What kind of support is not included?
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=====================================
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- Questions that require us to understand your business processes in order to
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help you implement your database
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- Training on how to use our software (we will direct you to our many resources)
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- Import of documents into your database
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- Guidance on which configurations to apply inside of an application or the database
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- How to set up configuration models (Examples include: Inventory Routes,
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Payment Terms, Warehouses, etc)
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- Any intervention on your own servers/deployments of Odoo
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- Any intervention on your own third party account (Ingenico, Authorize, UPS, etc)
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- Questions or issues related to specific developments or customizations done
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either by Odoo or a third party (this is specific only to your database or
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involving code)
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You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__.
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With a pack, one of our consultants will analyze the way your business runs and
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tell you how you can get the most out of your Odoo Database. We will handle all
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configurations and coach you on how to use Odoo.
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@@ -1,32 +0,0 @@
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===================
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Where to find help?
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===================
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Odoo Enterprise
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===============
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Users who have a valid Odoo Enterprise subscription may always contact our support teams through our
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`support form <https://www.odoo.com/help>`_, no matter the hosting type you chose (Odoo Online,
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Odoo.sh or on your own server).
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Please include in your request:
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- your subscription number
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- the URL of your database if your database is hosted by Odoo (Odoo Online or Odoo.sh)
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Our agents will get back to you as soon as possible.
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Odoo Community
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==============
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*Odoo Community users don't get access to the support service.*
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Here are some resources that might help you:
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- Our `documentation pages <https://www.odoo.com/page/docs>`_.
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- Ask your question on the `community forum <https://www.odoo.com/forum/help-1>`_.
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- :doc:`Buy Odoo Enterprise </administration/enterprise>` to get the
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support and bugfix services.
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