[I18N] *: export source terms
closes odoo/documentation#4986 Signed-off-by: Martin Trigaux (mat) <mat@odoo.com>
This commit is contained in:
Martin Trigaux
+599
-101
@@ -8,7 +8,7 @@ msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2023-06-15 11:45+0000\n"
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"POT-Creation-Date: 2023-07-03 09:37+0000\n"
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"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
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"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
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"Language-Team: LANGUAGE <LL@li.org>\n"
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@@ -349,6 +349,7 @@ msgstr ""
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#: ../../content/applications/websites/ecommerce/managing_products/price_management.rst:95
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#: ../../content/applications/websites/website/configuration.rst:5
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#: ../../content/applications/websites/website/configuration/cookies_bar.rst:24
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#: ../../content/applications/websites/website/configuration/recaptcha.rst:16
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#: ../../content/applications/websites/website/reporting/link_tracker.rst:10
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msgid "Configuration"
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msgstr ""
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@@ -1772,107 +1773,335 @@ msgid "Live Chat"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:8
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msgid "Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses and it is accessible and convenient, as your customers can keep doing what they are doing while interacting with you. Remember: your customers want to talk to you, so let's make it easy."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:13
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msgid "`Live Chat: product page <https://www.odoo.com/app/live-chat>`_"
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msgid "Odoo *Live Chat* allows users to communicate with website visitors in real time. With *Live Chat*, leads can be qualified for their sales potential, support questions can be answered quickly, and issues can be directed to the appropriate team for further investigation (or follow up). *Live Chat* also provides the opportunity for instant feedback from customers."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:14
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msgid ":doc:`livechat/ratings`"
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msgid "Enable Live Chat"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:15
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msgid ":doc:`livechat/responses`"
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#: ../../content/applications/websites/livechat.rst:16
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msgid "In order to enable *Live Chat*, the *Live Chat* application needs to be installed. This can be done in one of two ways."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:18
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msgid "Set up"
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#: ../../content/applications/websites/livechat.rst:19
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msgid "Go to :menuselection:`Apps --> Live Chat` and click :guilabel:`Install`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:20
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msgid "Once *Live Chat* is installed on your database, if your website was created with Odoo, the application is automatically added to it. All that is left to do is to go to :menuselection:`Website --> Configuration --> Settings --> Live Chat`."
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msgid "In the :menuselection:`Website` application, go to :menuselection:`Configuration --> Settings`, scroll to the :guilabel:`Email & Marketing` section, check the box next to :guilabel:`Livechat`, and click :guilabel:`Save`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of the settings page and the live chat feature for Odoo Live Chat"
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msgid "View of the settings page and the live chat feature for Odoo Live Chat."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:28
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msgid "Select the channel to be linked to your website or create one on the fly."
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msgid "After the :guilabel:`Live Chat` application is installed, a live chat :guilabel:`Channel` will be created by default and automatically selected in the drop-down."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:32
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msgid "Create a new live chat channel"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:34
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msgid "To create a new live chat *Channel*, go to :menuselection:`Main Odoo Dashboard --> Live Chat app --> New`. This will open a blank channel detail form. Enter the name of the new channel in the :guilabel:`Channel Name` field."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of a live chat channel form for Odoo Live Chat"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:33
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msgid "For both scenarios, under:"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:36
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msgid "- **Operators**: add agents to respond to the chat requests. Add as many as you like, and keep in mind that operators that do not show any activity in Odoo for more than 30min are considered disconnected."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:39
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msgid "- **Options**: set the default text to be shown on the live chat button; an automated welcome message to be seen by visitors when a conversation is initiated, and the text that prompts the user to initiate a chat."
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msgid "View of a live chat channel form for Odoo Live Chat."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:42
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msgid "- **Channel Rules**: choose an action for a given URL, and/or per country. In the example below, the chat window automatically pops-up 3 seconds after users (from any country) land on the contact us page."
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msgid "To configure the remaining tabs on the channel detail form (:guilabel:`Operators`, :guilabel:`Options`, :guilabel:`Channel Rules`, and :guilabel:`Widgets`), follow the steps below."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of a channel’s rules form for Odoo Live Chat"
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#: ../../content/applications/websites/livechat.rst:46
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msgid "Operators"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:48
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msgid "GeoIP, which refers to the process of finding a computer terminal’s geographical location by its IP address, must be installed on your server. Otherwise, under *Channel Rules*, countries are not taken into account."
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msgid "*Operators* are the users who will respond to live chat requests from customers. When a user is added as an operator in a live chat channel, they will be able to receive chats from website visitors wherever they are in the database. Chat windows will open in the bottom right corner of the screen."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:53
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msgid "External options"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:56
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msgid "If your website was not created with Odoo, you can find the code to be added to your own, under the *Widget* tab."
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of a live chat pop up window in an Odoo database."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:57
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msgid "Odoo also offers an URL you can send to users so they can have access to a single live chat page."
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msgid "The user who originally created the live chat channel will be added as an operator by default."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of the widget tab for Odoo Live Chat"
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#: ../../content/applications/websites/livechat.rst:59
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msgid "To add additional users, navigate back to the :guilabel:`Website Live Chat Channels` dashboard via the breadcrumbs and click on the appropriate :guilabel:`Live Chat Channel`. Then, on the channel detail form, under the :guilabel:`Operators` tab, click :guilabel:`ADD` to reveal an :guilabel:`Add: Operators` pop-up window."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:63
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msgid "Managing chat requests"
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#: ../../content/applications/websites/livechat.rst:64
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msgid "In the pop-up window, search for the desired user(s). Then, click the checkbox next to the user(s) to be added, and click :guilabel:`SELECT`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:65
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msgid "Conversations initiated by visitors pop up as a direct message, and are shown in *Discuss*. Therefore, inquiries can be answered wherever you are in Odoo."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of the discuss application with a message sent through live chat in Odoo"
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#: ../../content/applications/websites/livechat.rst:67
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msgid "New operators can be created and added to the list directly from this pop-up, as well, by clicking :guilabel:`New`, and filling out the :guilabel:`Create Operators` pop-up form. When the form is complete, click :guilabel:`SAVE & CLOSE` (or :guilabel:`SAVE & NEW` for multiple record creations)."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:72
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msgid "Conversations are dispatched based on the current workload of the online operators."
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msgid "Current operators can be edited (or removed) by clicking on their respective boxes in the :guilabel:`Operators` tab, which reveals a separate :guilabel:`Open: Operators` pop-up. In that pop-up, adjust any information as needed, and click :guilabel:`Save`, or click :guilabel:`Remove` to remove that operator from the channel."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:75
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msgid "Leave or join a channel"
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#: ../../content/applications/websites/livechat.rst:78
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msgid "Options"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:77
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msgid "Go to :menuselection:`Website --> Configuration --> Settings`, access your channel under *Live Chat*, and *Join Channel* or *Leave Channel*."
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#: ../../content/applications/websites/livechat.rst:80
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msgid "The :guilabel:`Options` tab on the live chat channel details form contains the visual and text settings for the live chat window."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:84
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msgid "Livechat button"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:86
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msgid "The *Livechat Button* is the icon that appears in the bottom corner of the website."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of a channel form and the option to join a channel for Odoo Live Chat"
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msgid "View of an Odoo website emphasizing the livechat button."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:92
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msgid "Change the text in the :guilabel:`Text of the Button` field to update the greeting displayed in the text bubble when the live chat button appears on the website."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:95
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msgid "Change the :guilabel:`Livechat Button Color` by clicking a color bubble to open the color selection window. Click the :guilabel:`🔄 (refresh)` icon to the right of the color bubbles to reset the colors to the default selection."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:100
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msgid "Color selection, for the button or header, can be made manually using a slider or through RGB, HSL, or HEX color code entries from the pop-up color selection window that appears when either of the color bubbles are clicked. Different options will be available, depending on your operating system."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:106
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msgid "Livechat window"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:108
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msgid "The *Livechat Window* is the space where the live chat conversation with website visitors takes place."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:111
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msgid "Edit the :guilabel:`Welcome Message` to change the message a visitor sees when they open a new chat session. This message will appear as though it is sent by a live chat operator, and acts as both a greeting and an invitation to continue the conversation."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:115
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msgid "Edit the :guilabel:`Chat Input Placeholder` to alter the text that appears in the box where visitors will type their replies."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:118
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msgid "The *Channel Header* is the colored bar at the top of the chat window. The :guilabel:`Channel Header Color` can be changed following the same steps as the *Livechat Button Color* above."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:124
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msgid "The Livechat Window with a purple header. The chat input placeholder reads \"Ask Something...\""
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:127
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msgid "Channel rules"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:129
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msgid "The :guilabel:`Channel Rules` tab on the live chat channel details form determines when the *Live Chat Window* opens on the website, by configuring when a :guilabel:`URL Regex` action is triggered (e.g., a page visit)."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:133
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msgid "To create a new channel rule, click :guilabel:`Add a line`. This opens the :guilabel:`Open: Rules` pop-up."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of a channel's rules form for Odoo Live Chat."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:141
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msgid "Create new rules"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:143
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msgid "Fill out the fields on the :guilabel:`Open: Rules` pop-up as instructed below, then click :guilabel:`Save`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:148
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msgid "Live Chat Button"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:150
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msgid "The *Livechat Button* is the icon that appears in the bottom corner of the website. Select from one of the following display options:"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:153
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msgid ":guilabel:`Show` displays the chat button on the page(s)."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:154
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msgid ":guilabel:`Show with notification` displays the chat button, as well as a floating text bubble next to the button."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:156
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msgid ":guilabel:`Open automatically` displays the button and automatically opens the chat window after a specified amount of time (designated in the :guilabel:`Open automatically timer` field)."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:159
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msgid ":guilabel:`Hide` hides the chat button on the page(s)."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:161
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msgid "Chatbot"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:163
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msgid "If a *Chatbot* will be included on this channel, select it from the dropdown. If the chatbot will only be active when no operators are active, check the box labeled :guilabel:`Enabled only if no operator`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:167
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msgid "URL Regex"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:169
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msgid "In the :guilabel:`URL Regex` field, input the relative URL of the page where the chat button should appear."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:172
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msgid "Open automatically timer"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:174
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msgid "This field designates the amount of time (in seconds) a page will be open before the chat window will open. If the :guilabel:`Livechat Button` for this rule is not set to :guilabel:`Open automatically`, this field will be ignored."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:178
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msgid "Country"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:180
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msgid "If this channel should only be available to site visitors in specific countries, add them to the :guilabel:`Country` field. If this field is left blank, the channel will be available to all site visitors, regardless of location."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:185
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msgid "In order to track the geographical location of visitors, :guilabel:`GeoIP` must be installed on the database. While this feature is installed by default on *Odoo Online*, *On-Premise* databases will require additional :doc:`setup steps </applications/websites/website/configuration/on-premise_geo-ip-installation>`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:191
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msgid "Widget"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:193
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msgid "The :guilabel:`Widget` tab on the live chat channel details form provides the shortcode for an embeddable website widget. This code can be added to a website to provide access to a live chat window."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:197
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msgid "The live chat widget can be added to websites created through Odoo by navigating to the :menuselection:`Website --> Configuration --> Settings`. Then scroll to the :guilabel:`Livechat` section, and select the channel to add to the site. Click :guilabel:`Save` to apply."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:201
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msgid "To add the widget to a website created on a third-party platform, click the first :guilabel:`COPY` button on the :guilabel:`Widget` tab and paste the code into the `<head>` tag on the site."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:204
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msgid "Likewise, to send a live chat session to a customer, click the second :guilabel:`COPY` button on the :guilabel:`Widget` tab. This link can be sent directly to a customer, and once they click the link, it will open a new chat."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of the widget tab for Odoo Live Chat."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:213
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msgid "Participate in a conversation"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:215
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msgid "As explained above, *operators* are the users who will respond to live chat requests from customers. The information below outlines the necessary steps for operators participating in live chat conversations on an Odoo database."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:220
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msgid "Set an online chat name"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:222
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msgid "Before participating in a live chat, operators should update their *Online Chat Name*. This is the name that will be displayed to site visitors in the live chat conversation."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:225
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msgid "To update the :guilabel:`Online Chat Name`, click on the user name in the upper-right corner of any page in the database. Select :guilabel:`My Profile` to open the Profile page. On the right side of the :guilabel:`Preferences` tab, locate the :guilabel:`Online Chat Name` field and enter the preferred name."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of the My Profile option in Odoo."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:234
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msgid "If a users :guilabel:`Online Chat Name` is not set, the name displayed will default to the :guilabel:`User Name`."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:238
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msgid "A user has their full name as their :guilabel:`User Name`, but they do not want to include their last name in a live chat conversation. They would then set their :guilabel:`Online Chat Name` to include only their first name."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:0
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msgid "View of user profile in Odoo, emphasizing the Online Chat name field."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:247
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msgid "Join or leave a channel"
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:249
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msgid "To join a live chat channel, go to the :menuselection:`Live Chat` app and click the :guilabel:`JOIN` button on the kanban card for the appropriate channel."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:252
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msgid "Any channel where the user is currently active will show a :guilabel:`LEAVE` button. Click this button to disconnect from the channel."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:-1
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msgid "View of a channel form and the option to join a channel for Odoo Live Chat."
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msgstr ""
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#: ../../content/applications/websites/livechat.rst:260
|
||||
msgid "*Operators* that do not show any activity in Odoo for more than thirty minutes will be considered disconnected, and subsequently removed from the channel."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:264
|
||||
msgid "Manage live chat requests"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:266
|
||||
msgid "When an operator is active in a channel, chat windows will open in the bottom right corner of the screen, no matter where they are in the database. They can participate in conversations without leaving their current location."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:271
|
||||
msgid "Conversations can also be accessed by clicking the :guilabel:`Conversations` icon in the menu bar."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:0
|
||||
msgid "View of the menu bar in Odoo emphasizing the conversations icon."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:278
|
||||
msgid "Live chat conversations can also be viewed by navigating to :menuselection:`Dashboard --> Discuss`. New conversations will appear in bold under the :guilabel:`LIVECHAT` heading along the left panel."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:-1
|
||||
msgid "View of the discuss application with a message sent through live chat in Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:285
|
||||
msgid "Click on a conversation in the left panel to select it. This will open the conversation. From this view, an operator can participate in the chat the same as they would in the normal chat window."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:289
|
||||
msgid ":doc:`Get Started with Discuss </applications/productivity/discuss/overview/get_started>`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat.rst:290
|
||||
msgid ":doc:`/applications/websites/livechat/responses`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/ratings.rst:3
|
||||
@@ -1936,83 +2165,239 @@ msgid ":doc:`responses`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:3
|
||||
msgid "Commands and Canned Responses"
|
||||
msgid "Commands and canned responses"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:5
|
||||
msgid "Using canned responses can help you save time and have a previous, well-thought response, to some of your most common questions and comments."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:9
|
||||
msgid "Use commands"
|
||||
msgid "In the Odoo *Live Chat* application, *commands* allow the user to perform specific actions both inside the chat window, and through other Odoo applications. The *Live Chat* app also includes *canned responses*. These are customized, pre-configured substitutions that allow users to replace shortcut entries in place of longer, well-thought out responses to some of the most common questions and comments."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:11
|
||||
msgid "Commands are shortcuts that do specific actions within the chat window:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:13
|
||||
msgid "**/help**: shows a help message."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:14
|
||||
msgid "**/helpdesk**: creates a helpdesk ticket."
|
||||
msgid "Both commands and canned responses save time, and allow users to maintain a level of consistency throughout their conversations."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:15
|
||||
msgid "**/helpdesk_search**: searches for a helpdesk ticket."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:16
|
||||
msgid "**/history**: shows the last 15 visited pages."
|
||||
msgid "Execute a command"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:17
|
||||
msgid "**/lead**: creates a new lead."
|
||||
msgid "Live chat *commands* are keywords that trigger pre-configured actions. When a live chat *operator* is participating in a conversation with a customer or website visitor, they can execute a command by typing `/`, followed by the command."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:18
|
||||
msgid "**/leave**: leaves the channel."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:0
|
||||
msgid "- For *helpdesk tickets*: make sure the application is installed on your database and the option *Live Chat* under :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` is enabled."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:0
|
||||
msgid "- For *leads*: the *CRM* application must be installed on your database."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:26
|
||||
msgid "To access the ticket or lead created from the chat, click on the shortcut link."
|
||||
#: ../../content/applications/websites/livechat/responses.rst:21
|
||||
msgid "Commands, and the resulting actions, are only visible in the conversation window for the live chat operator. A customer will not see any commands that an operator uses in a conversation from their view of the chat."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:-1
|
||||
msgid "View of the chat window with a helpdesk ticket created in Odoo Live Chat"
|
||||
msgid "View of the chat window with a helpdesk ticket created in Odoo Live Chat."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:33
|
||||
msgid "Helpdesk tickets created from the chat automatically add the conversation as a description of the ticket. The same goes for the creation of a lead."
|
||||
#: ../../content/applications/websites/livechat/responses.rst:29
|
||||
msgid "More information about each available command can be found below."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:32
|
||||
msgid "Help"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:34
|
||||
msgid "If an operator types `/help` in the chat window, an informative message that includes the potential entry types an operator can make is displayed."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:37
|
||||
msgid "Send canned responses"
|
||||
msgid "Type `@username` to mention a user in the conversation. A notification will be sent to that user's inbox or email, depending on their notification settings."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:39
|
||||
msgid "Type `#channel` to mention a *Discuss* channel."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:40
|
||||
msgid "Canned responses allow you to have a full piece of text being placed when you type a shortcut word. To create them, go to :menuselection:`Live Chat --> Configuration --> Canned Responses`."
|
||||
msgid "Type `/command` to execute a command."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:41
|
||||
msgid "To use them during a conversation, simply type **:** followed by the shortcut word you created."
|
||||
msgid "Type `:shortcut` to insert a :ref:`canned response <live-chat/canned-responses>`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:-1
|
||||
msgid "View of a chat window and the use of a canned response in Odoo Live Chat"
|
||||
msgid "View of the message generated from using the /help command in Odoo Live Chat."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:48
|
||||
msgid ":doc:`ratings`"
|
||||
msgid ":doc:`/applications/productivity/discuss/overview/get_started`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:49
|
||||
msgid ":doc:`/applications/productivity/discuss/overview/team_communication`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:52
|
||||
msgid "Helpdesk & Helpdesk search"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:54
|
||||
msgid "The `/helpdesk` and `/helpdesk_search` commands allow operators to both create helpdesk tickets directly from a conversation, and search through existing tickets by keyword or ticket number."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:58
|
||||
msgid "The `/helpdesk` and `/helpdesk_search` commands can only be used if the *Helpdesk* app has been installed, and *Live Chat* has been activated on a *Helpdesk* team. To activate :guilabel:`Live Chat`, go to :menuselection:`Helpdesk application --> Configuration --> Teams`, and select a team. Scroll to the :guilabel:`Channels` section and check the box labeled :guilabel:`Live Chat`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:64
|
||||
msgid "Create a ticket from a live chat"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:66
|
||||
msgid "If an operator types `/helpdesk` in the chat window, the conversation is used to create a *Helpdesk* ticket."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:69
|
||||
msgid "After entering the `/helpdesk` command, type a title for the ticket into the chat window, then press `Enter`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:-1
|
||||
msgid "View of the results from a helpdesk search in a Live Chat conversation."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:76
|
||||
msgid "The newly created ticket will be added to the *Helpdesk* team that has live chat enabled. If more than one team has live chat enabled, the ticket will automatically be assigned based on the team's priority."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:80
|
||||
msgid "The transcript from the conversation will be added to the new ticket, under the :guilabel:`Description` tab."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:83
|
||||
msgid "To access the new ticket, click on the link in the chat window, or go to the :menuselection:`Helpdesk app` and click the :guilabel:`Tickets` button on the kanban card for the appropriate team."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:88
|
||||
msgid "Search for a ticket from a live chat"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:90
|
||||
msgid "If an operator types `/helpdesk_search` in the chat window, they can search through *Helpdesk* tickets by ticket number or keyword."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:93
|
||||
msgid "After entering the `/helpdesk_search` command, type a keyword or ticket number, then press `Enter`. If one or more related tickets are found, a list of links will be generated in the conversation window."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:102
|
||||
msgid "Results from the search command will only be seen by the operator, not the customer."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:105
|
||||
msgid "History"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:107
|
||||
msgid "If an operator types `/history` in the chat window, it will generate a list of the most recent pages the visitor has viewed on the website (up to 15)."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:-1
|
||||
msgid "View of the results from a /history command in a Live Chat conversation."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:115
|
||||
msgid "Lead"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:117
|
||||
msgid "By typing `/lead` in the chat window, an operator can create a *lead* in the *CRM* application."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:-1
|
||||
msgid "View of the results from a /lead command in a Live Chat conversation."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:124
|
||||
msgid "The `/lead` command can only be used if the *CRM* app has been installed."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:126
|
||||
msgid "After typing `/lead`, create a title for this new lead, then press `Enter`. A link with the lead title appears. Click the link, or navigate to the :menuselection:`CRM` app to view the :guilabel:`Pipeline`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:131
|
||||
msgid "The link to the new lead can only be seen and accessed by the operator, not the customer."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:133
|
||||
msgid "The transcript of that specific live chat conversation (where the lead was created) is added to the :guilabel:`Internal Notes` tab of the lead form."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:136
|
||||
msgid "On the :guilabel:`Extra Information` tab of the lead form, the :guilabel:`Source` will be listed as :guilabel:`Livechat`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:140
|
||||
msgid "Leave"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:142
|
||||
msgid "If an operator types `/leave` in the chat window, they can automatically exit the conversation. This command does not cause the customer to be removed from the conversation, nor does it automatically end the conversation."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:147
|
||||
msgid ":doc:`/applications/sales/crm/acquire_leads`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:148
|
||||
msgid ":doc:`/applications/services/helpdesk/overview/getting_started`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:153
|
||||
msgid "Canned responses"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:155
|
||||
msgid "*Canned responses* are customizable inputs where a *shortcut* stands in for a longer response. An operator will enter the shortcut, and it will automatically be replaced by the expanded *substitution* response in the conversation."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:160
|
||||
msgid "Create canned responses"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:162
|
||||
msgid "To create a new canned response, go to :menuselection:`Live Chat app --> Configuration --> Canned Responses --> New`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:165
|
||||
msgid "From here, type the shortcut command into the :guilabel:`Shortcut` field."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:167
|
||||
msgid "Then, click into the :guilabel:`Substitution` field, and enter the custom message that will be sent to visitors in place of the shortcut. Click :guilabel:`Save`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:171
|
||||
msgid "Try to connect the shortcut to the topic of the substitution. The easier it is for the operators to remember, the easier it will be to use the canned responses in conversations."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:175
|
||||
msgid "Use canned responses in a live chat conversation"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:177
|
||||
msgid "To use a canned response during a live chat conversation, type a colon (`:`) into the chat window, followed by the shortcut."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:181
|
||||
msgid "An operator is chatting with a visitor. As soon as they type `:` they would see a list of available responses. They can manually select one from the list, or continue to type. If they want to use the canned response `'I am sorry to hear that.'`, they would type `:sorry`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:-1
|
||||
msgid "View of a chat window and the use of a canned response in Odoo Live Chat."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:190
|
||||
msgid "Typing `:` into a chat window on its own will generate a list of available canned responses. Responses can be manually selected from the list, in addition to the use of shortcuts."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/livechat/responses.rst:0
|
||||
msgid "View of a chat window and the list of available canned responses."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website.rst:8
|
||||
@@ -2401,6 +2786,123 @@ msgstr ""
|
||||
msgid "The GeoIP database was unable to resolve the given IP address"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:3
|
||||
msgid "reCAPTCHA v3 on forms"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:5
|
||||
msgid "Google's reCAPTCHA protects website forms against spam and abuse. It attempts to distinguish between human and bot submissions."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:9
|
||||
msgid "reCAPTCHA v3 works in the background and does not interrupt visitors. However, if the check fails, visitors cannot submit the form."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:13
|
||||
msgid "`Google's reCAPTCHA v3 guide <https://developers.google.com/recaptcha/docs/v3>`_"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:19
|
||||
msgid "On Google"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:21
|
||||
msgid "Open `the reCAPTCHA website registration page <https://www.google.com/recaptcha/admin/create>`_. Log in or create a Google account if necessary."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:24
|
||||
msgid "On the website registration page:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:26
|
||||
msgid "Give the website a :guilabel:`Label`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:27
|
||||
msgid "Leave the :guilabel:`reCAPTCHA type` on :guilabel:`Score based (v3)`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:28
|
||||
msgid "Enter one or more :guilabel:`Domains` (e.g., *example.com* or *subdomain.example.com*)."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:29
|
||||
msgid "Under :guilabel:`Google Cloud Platform`, a project is automatically selected if one was already created with the logged-in Google account. If not, one is automatically created. Click :guilabel:`Google Cloud Platform` to select a project yourself or rename the automatically created project."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:33
|
||||
msgid "Agree to the terms of service."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:34
|
||||
msgid "Click :guilabel:`Submit`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:-1
|
||||
msgid "reCAPTCHA website registration example"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:39
|
||||
msgid "A new page with the generated keys is then displayed. Leave it open for convenience, as copying the keys to Odoo is required next."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:43
|
||||
msgid "On Odoo"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:45
|
||||
msgid "From the database dashboard, click :guilabel:`Settings`. Under :guilabel:`Integrations`, enable :guilabel:`reCAPTCHA` if needed."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:49
|
||||
msgid "Do not disable the :guilabel:`reCAPTCHA` feature or uninstall the :guilabel:`Google reCAPTCHA integration` module, as many other modules would also be removed."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:52
|
||||
msgid "Open the Google reCAPTCHA page, copy the :guilabel:`Site key`, and paste it into the :guilabel:`Site Key` field in Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:54
|
||||
msgid "Open the Google reCAPTCHA page, copy the :guilabel:`Secret key`, and paste it into the :guilabel:`Secret Key` field in Odoo."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:56
|
||||
msgid "Change the default :guilabel:`Minimum score` (`0.5`) if necessary, using a value between `1.0` and `0.0`. The higher the threshold is, the more difficult it is to pass the reCAPTCHA, and vice versa."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:59
|
||||
#: ../../content/applications/websites/website/configuration/translate.rst:95
|
||||
msgid "Click :guilabel:`Save`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:61
|
||||
msgid "All pages using the :guilabel:`Form`, :guilabel:`Newsletter Block`, :guilabel:`Newsletter Popup` snippets, and the eCommerce :guilabel:`Extra Step During Checkout` form are now protected by reCAPTCHA."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:66
|
||||
msgid "If the reCAPTCHA check fails, the following error message is displayed:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:0
|
||||
msgid "Google reCAPTCHA verification error message"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:71
|
||||
msgid "reCAPTCHA v3 is free for up to `1 million assessments per month <https://developers.google.com/recaptcha/docs/faq#are-there-any-qps-or-daily-limits-on-my-use-of-recaptcha>`_."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:74
|
||||
msgid "Analytics and additional settings are available on `Google's reCAPTCHA administration page <https://www.google.com/recaptcha/admin/>`_. For example, you can receive email alerts if Google detects suspicious traffic on your website or view the percentage of suspicious requests, which could help you determine the right minimum score."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:79
|
||||
msgid "You can notify visitors that reCAPTCHA protects a form. To do so, open the website editor and navigate to the form. Then, click somewhere on the form, and on the right sidebar's :guilabel:`Customize` tab, toggle :guilabel:`Show reCAPTCHA Policy` found under the :guilabel:`Form` section."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/recaptcha.rst:0
|
||||
msgid "reCAPTCHA policy message displayed on a form"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/translate.rst:3
|
||||
msgid "Translations"
|
||||
msgstr ""
|
||||
@@ -2537,10 +3039,6 @@ msgstr ""
|
||||
msgid "Add a language selector menu."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/translate.rst:95
|
||||
msgid "Click :guilabel:`Save`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/websites/website/configuration/unsplash.rst:3
|
||||
msgid "Unsplash (free images)"
|
||||
msgstr ""
|
||||
|
||||
Reference in New Issue
Block a user