[MOV] documentation structure reorganization

This commit aims to improve the documentation's navigability by
redefining some categories' purposes and titles.

There is a redirection rule for each documentation page moved.
This ensures that users won't have a 404 error message.

task-3217827

closes odoo/documentation#8061

Signed-off-by: Jonathan Castillo (jcs) <jcs@odoo.com>

content/applications/productivity/voip/transfer_forward.rst

@@ -0,0 +1,147 @@
+==========================================
+Make, receive, transfer, and forward calls
+==========================================
+
+Calling prospective clients, customers, or colleagues is an essential part of any business. A
+company also needs to be available when customers call, in order to build trust and make
+connections.
+
+This document covers how to make, receive, transfer, and forward calls with Odoo *VoIP*.
+
+Make calls
+==========
+
+Starting on the Odoo dashboard, a call can be made by opening the phone widget in the the
+upper-right corner, which is represented by a :guilabel:`☎️ (phone)` icon.
+
+Then, a user can click on the :guilabel:`Contacts` tab, and click into any contact in the database
+to make a call.
+
+Additionally, one can also use the :guilabel:`Search bar` in the :guilabel:`VOIP` pop-up window to
+find any desired contact.
+
+.. image:: transfer_forward/widget-operation.png
+   :align: center
+   :alt: Using the VoIP phone widget to make calls.
+
+To manually make a call, click the :guilabel:`⌨️ (keyboard)` icon, and proceed to manually key in
+the desired number. Do not forget to lead with the :guilabel:`+ (plus)` icon, followed by the
+international country code.
+
+.. example::
+   For the United States of America, the country code and :guilabel:`+ (plus)` icon, would look like
+   this: `+1`. If one were to dial Belgium, the number would be prefixed by `+32`, and for Great
+   Britain it would be `+44`.
+
+After entering the full number, with the required :guilabel:`+ (plus)` icon prefix and country code,
+click the green :guilabel:`📞 (phone)` icon to start the call. When finished, click the red
+:guilabel:`📞 (phone)` icon to end the call.
+
+.. image:: transfer_forward/manual-call.png
+   :align: center
+   :alt: Using the VoIP phone widget to make calls.
+
+Receive calls
+=============
+
+An incoming call automatically opens the *VoIP* widget, when a user is using the Odoo database.
+Should the database be open in another tab, a sound plays (the sound **must** be activated on the
+device).
+
+Once back to the tab, the calling screen of the *VoIP* phone widget appears.
+
+Click the green :guilabel:`📞 (phone)` icon to pick up the call, or the red :guilabel:`📞 (phone)`
+icon to reject the call.
+
+.. image:: transfer_forward/incoming-call.png
+   :align: center
+   :alt: Incoming call on the VoIP widget, with the call answer and call reject buttons highlighted.
+
+Add to call queue
+=================
+
+All the contacts and customers that need to be called can be seen in one place with the Odoo *VoIP*
+phone widget, under the :guilabel:`Next activities` tab.
+
+.. image:: transfer_forward/next-activities.png
+   :align: center
+   :alt: VoIP widget with next activities highlighted, showing tasks below.
+
+To add a call to the :guilabel:`Next activities` tab, click the green :guilabel:`📞 (phone)` icon,
+while in kanban view of the *CRM* application.
+
+To remove them from the call queue, hover over the opportunity that has a call scheduled, and click
+the red :guilabel:`📞 (phone)` icon that appears with the :guilabel:`- (minus)` icon.
+
+When navigating back to the *VoIP* phone widget, **only** the calls that are scheduled immediately
+for that day appear in the queue under the :guilabel:`Next Activities` tab of the *VoIP* pop-up
+widget.
+
+.. image:: transfer_forward/add-call-queue.png
+   :align: center
+   :alt: Adding a call to the next activities tab in the VoIP phone widget.
+
+The :guilabel:`Next Activities` tab of the *VoIP* phone widget is integrated with the following Odoo
+apps: *CRM*, *Project*, and *Helpdesk*.
+
+A call can be added in the chatter of records within those applications.
+
+To manually add a call, via the chatter, click :guilabel:`Activities` (next to the :guilabel:`🕗
+(clock)` icon). Under :guilabel:`Activity Type`, select :guilabel:`Call` from the drop-down menu
+that appears.
+
+Next, set a :guilabel:`Due Date`, and add a :guilabel:`Summary`.
+
+Lastly, change the :guilabel:`Assigned to` field to the person that should make the call. Whomever
+is set in this last field (:guilabel:`Assigned to`) has this call show up in their :guilabel:`Next
+Activities` call queue in the Odoo *VoIP* phone widget.
+
+.. important::
+   Only calls for the immediate day (today's date) appear in the :guilabel:`Next Activities` tab of
+   the *VoIP* phone widget for that specific user.
+
+If specified, click :guilabel:`Save` or :guilabel:`Open Calendar` to complete the scheduling of the
+call.
+
+Transfer calls
+==============
+
+A call can be transferred from one user to another in the Odoo *VoIP* phone widget. However, this
+can **only** occur after speaking to the caller first. Without picking up the call in the Odoo
+*VoIP* phone widget, the only way to transfer a call is automatically though the provider
+console/portal.
+
+.. seealso::
+   For more information on transfers, visit :ref:`voip/axivox/forwardings_tab`.
+
+To transfer a call within the Odoo *VoIP* phone widget, first, answer the call using the green
+:guilabel:`📞 (phone)` icon.
+
+Once the incoming call is answered, click the :guilabel:`↔ (left-right arrow)` icon. Then, enter the
+extension of the user the call should be forwarded to. Finally, click :guilabel:`Transfer` to route
+the call to that phone number.
+
+.. tip::
+   To find the extension for a user, consult the :abbr:`VoIP (Voice over Internet Protocol)`
+   administrator, or, if the user has *Settings* access rights to *Administration*, navigate to
+   :menuselection:`Settings App --> Manage Users --> Select the user --> Preferences --> VOIP -->
+   VoIP username / Extension number`.
+
+   For more information on access rights, visit: :doc:`/applications/general/users/access_rights`.
+
+.. image:: transfer_forward/transfer.png
+   :align: center
+   :alt: Transferring a call within the phone widget, with the transfer buttons highlighted.
+
+Forward calls
+=============
+
+To forward a call within the Odoo *VoIP* phone widget, first, answer the call using the green
+:guilabel:`📞 (phone)` icon. Once the incoming call is answered, click the :guilabel:`↔ (left-right
+arrow)` icon.
+
+Then, enter the full phone number of the user the call should be forwarded to. Finally, click
+:guilabel:`Transfer` to route the call to that phone number.
+
+.. seealso::
+   For more information on forwarding, visit :ref:`voip/axivox/forwardings_tab`.