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[I18N] *: export 16.0 translations

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Martin Trigaux
2023-01-31 11:31:39 +01:00
parent df5d0a3cfb
commit 0e74a3daf7
7 changed files with 1794 additions and 352 deletions
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locale/sources/services.pot
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@@ -8,7 +8,7 @@ msgid ""
msgstr ""
"Project-Id-Version: Odoo 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2023-01-19 15:37+0000\n"
"POT-Creation-Date: 2023-01-31 10:29+0000\n"
"PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
"Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
"Language-Team: LANGUAGE <LL@li.org>\n"
@@ -182,58 +182,55 @@ msgid "`Coupons <https://www.odoo.com/slides/slide/coupon-programs-640?fullscree
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:3
msgid "Allow Customers to Close their Tickets"
msgid "Allow customers to close their tickets"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:5
msgid "Allowing customers to close their tickets gives them autonomy and minimize misunderstandings about when an issue is considered solved, or not. It makes communication and actions more efficient."
msgid "Allowing customers to close their own tickets gives them autonomy and minimizes misunderstandings around when an issue is considered solved or not. This results in operational capacity for support teams, and higher satisfaction for the customer."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:9
msgid "Configure the feature"
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:10
msgid "Enable ticket closing"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:11
msgid "To configure the feature go to :menuselection:`Helpdesk --> Settings --> Helpdesk Teams --> Edit` and enable *Ticket closing*."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:12
msgid "Start by navigating to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and choose the appropriate team. Then click :guilabel:`Edit` and enable :guilabel:`Ticket closing` by checking the field box."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:None
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:None
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:None
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:None
msgid "Ticket closing in Odoo Helpdesk"
msgid "Ticket closing feature in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:18
msgid "In order to designate to which stage the ticket migrates to once it is closed, go to :menuselection:`Helpdesk --> Overview --> Tickets`."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:19
msgid "To designate which stage the ticket migrates to once it is closed, navigate to the ticket pipeline by going to :menuselection:`Helpdesk --> Overview` and clicking :guilabel:`Tickets` on the team's card."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:25
msgid "You can either create a new Kanban stage or work with an existing one. For both scenarios, go to :menuselection:`Helpdesk --> Settings --> Edit Stage` and enable *Closing Stage*."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:23
msgid "There are two options: create a new Kanban stage or work with an existing one. For both scenarios, click the :guilabel:`Settings (gear)` icon next to the stage name, select :guilabel:`Edit Stage`, and enable :guilabel:`Closing Stage`. After checking the field box, click :guilabel:`Save` to finish."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:32
msgid "If a closing stage is not specified, by default, the ticket is moved to the last stage; contrarily, if you have more than one stage set as closing, the ticket is put in the first one."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:29
msgid "If a closing stage is not specified, by default, the ticket is moved to the last stage in the kanban. If more than one stage is set as a closing stage, the ticket is placed in the first closing stage column."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:36
msgid "The Costumer Portal"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:38
msgid "Now, once the user logs into his Portal, the option *Close this ticket* is available."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:45
msgid "Get reports on tickets closed by costumers"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:47
msgid "To do an analysis of the tickets that have been closed by costumers go to :menuselection:`Helpdesk --> Reporting --> Tickets --> Filters --> Add Custom filter --> Closed by partner --> Applied`."
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:33
msgid "With the ticket closing settings now complete, customers can now view the option to :guilabel:`Close this ticket` when they log into their portal."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:None
msgid "Reports on Ticket closing in Odoo Helpdesk"
msgid "Customer view of ticket closing in Odoo Helpdesk."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:40
msgid "Get reports on tickets closed by customers"
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:42
msgid "To analyze the tickets that have been closed by customers, go to :menuselection:`Helpdesk --> Reporting --> Tickets`. Then, click on the :guilabel:`Filters` menu and choose :guilabel:`Add Custom filter`. Next, set the custom filter parameters to :guilabel:`Closed by partner` and :guilabel:`is true`. Finally, click :guilabel:`Apply`."
msgstr ""
#: ../../content/applications/services/helpdesk/advanced/close_tickets.rst:None
msgid "Filter for tickets closed by customers on Odoo Helpdesk's reporting page."
msgstr ""
#: ../../content/applications/services/helpdesk/overview.rst:5