[IMP] crm: Whole documentation overhaul

Organize the pipeline https://www.odoo.com/documentation/user/11.0/discuss/plan_activities.html (clone it here) Manage lost opportunities -> https://docs.google.com/document/d/1Uxr5L0tmNTv4cUiq948_8KgHMAgtB--Ib-h9K_XjYQM/edit Manage multiple sales teams -> https://docs.google.com/document/d/1xbQzJozfPyGJxtu1dlYaBvmtU4aZkkGnRT3jmdzp84s/edit Acquire leads Convert leads into opportunities -> https://docs.google.com/document/d/15huZHD7NLqUC-XyogT1cR_oBof-DlC6U-olfxJLuGfY/edit Generate leads from emails -> https://docs.google.com/document/d/1qt5LAyb7jjArZqFQbwHANKhkE1uifVuc0I2pnf9eF7k/edit Generate leads from your website contact page -> https://docs.google.com/document/d/1shcyTp4gMuekRMIbJqbHfFIIk10N0GHtHIQlPXuax-Q/edit Send quotations -> https://docs.google.com/document/d/1wYfImnN1XxxaPQMjTvvIDgMkhXE5ud1D-9pbkr0khsA/edit Assign and track leads Track your prospect visits -> https://docs.google.com/document/d/1wSoV9wgI6HwD7pogTbPuapIfxCgQ5fUWhZ3frU_iOTk/edit Assign leads automatically based on scoring -> https://docs.google.com/document/d/1cBc4XOTAnSjjfg3Q-BS14dB2lvv09NaUCEpIlMKyp6U/edit Analyze performance Check your Win/Loss ratio -> https://docs.google.com/document/d/1_-I50VbyWwSrp63pRYq7_Lo7QSr0b-0ru4FLQZv3C2k/edit Get an accurate probable turnover -> https://docs.google.com/document/d/1tfCntvywMehg9xVF5NsjA6-6m7QQ-FryfwGkPAOJPNE/edit Optimize your Day-to-Day work Synchronize Google Calendar with Odoo -> https://www.odoo.com/documentation/user/11.0/crm/calendar/google_calendar_credentials.html (Change name) Use VOIP services in Odoo with OnSIP -> https://www.odoo.com/documentation/user/11.0/crm/leads/voip/onsip.html (Change name) Configure your VOIP Asterisk server for Odoo -> https://www.odoo.com/documentation/user/11.0/crm/leads/voip/setup.html (Change name)
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+=========================
+Manage lost opportunities
+=========================
+
+While working with your opportunities, you might lose some of them. You
+will want to keep track of the reasons you lost them and also which ways
+Odoo can help you recover them in the future.
+
+Mark a lead as lost
+===================
+
+While in your pipeline, select any opportunity you want and you will see
+a *Mark Lost* button.
+
+You can then select an existing *Lost Reason* or create a new one
+right there.
+
+.. image:: media/lost_opportunities01.png
+   :align: center
+
+Manage & create lost reasons
+----------------------------
+
+You will find your *Lost Reasons* under :menuselection:`Configuration --> Lost Reasons`.
+
+You can select & rename any of them as well as create a new one from
+there.
+
+Retrieve lost opportunities
+===========================
+
+To retrieve lost opportunities and do actions on them (send an email,
+make a feedback call, etc.), select the *Lost* filter in the search
+bar.
+
+.. image:: media/lost_opportunities02.png
+   :align: center
+
+You will then see all your lost opportunities.
+
+If you want to refine them further, you can add a filter on the *Lost
+Reason*.
+
+For Example, *Too Expensive*.
+
+.. image:: media/lost_opportunities03.png
+   :align: center
+
+Restore lost opportunities
+==========================
+
+From the Kanban view with the filter(s) in place, you can select any
+opportunity you wish and work on it as usual. You can also restore it by
+clicking on *Archived*.
+
+.. image:: media/lost_opportunities04.png
+   :align: center
+
+You can also restore items in batch from the Kanban view when they
+belong to the same stage. Select *Restore Records* in the column
+options. You can also archive the same way.
+
+.. image:: media/lost_opportunities05.png
+   :align: center
+
+To select specific opportunities, you should switch to the list view.
+
+.. image:: media/lost_opportunities06.png
+   :align: center
+
+Then you can select as many or all opportunities and select the actions
+you want to take.
+
+.. image:: media/lost_opportunities07.png
+   :align: center
+
+.. seealso::
+   * :doc:`../performance/win_loss`
@@ -0,0 +1,47 @@
+===========================
+Manage multiple sales teams
+===========================
+
+In Odoo, you can manage several sales teams, departments or channels
+with specific sales processes. To do so, we use the concept of *Sales
+Channel*.
+
+Create a new sales channel
+==========================
+
+To create a new *Sales Channel*, go to :menuselection:`Configuration --> Sales Channels`.
+
+There you can set an email alias to it. Every message sent to that email
+address will create a lead/opportunity.
+
+.. image:: media/multi_sales_team01.png
+    :align: center
+
+Add members to your sales channel
+---------------------------------
+
+You can add members to any channel; that way those members will see the
+pipeline structure of the sales channel when opening it. Any
+lead/opportunity assigned to them will link to the sales channel.
+Therefore, you can only be a member of one channel.
+
+This will ease the process review of the team manager.
+
+.. image:: media/multi_sales_team02.png
+    :align: center
+
+If you now filter on this specific channel in your pipeline, you will
+find all of its opportunities.
+
+.. image:: media/multi_sales_team03.png
+    :align: center
+
+Sales channel dashboard
+=======================
+
+To see the operations and results of any sales channel at a glance, the
+sales manager also has access to the *Sales Channel Dashboard* under
+*Reporting*.
+
+It is shared with the whole ecosystem so every revenue stream is
+included in it: Sales, eCommerce, PoS, etc.