[I18N] Update translation terms from Transifex
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@@ -5,10 +5,10 @@
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#
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# Translators:
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# marcescu, 2023
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# Lucia Pacheco, 2023
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# Iran Villalobos López, 2023
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# Aimée Mendoza Sánchez, 2023
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# Braulio D. López Vázquez <bdl@odoo.com>, 2023
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# Lucia Pacheco, 2023
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# Wil Odoo, 2024
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# Patricia Gutiérrez Capetillo <pagc@odoo.com>, 2024
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# Fernanda Alvarez, 2024
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@@ -18,7 +18,7 @@ msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 17.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2024-03-08 12:48+0000\n"
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"POT-Creation-Date: 2024-03-25 16:01+0000\n"
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"PO-Revision-Date: 2023-11-08 08:57+0000\n"
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"Last-Translator: Fernanda Alvarez, 2024\n"
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"Language-Team: Spanish (https://app.transifex.com/odoo/teams/41243/es/)\n"
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@@ -1447,26 +1447,17 @@ msgstr "Seguimiento y facturación del tiempo"
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msgid ""
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"Odoo *Helpdesk* provides teams with the ability to track the amount of hours"
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" spent working on a ticket, and to bill a customer for that time. Through "
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"integrations with the *Sales*, *Timesheets* and *Accounting* applications, "
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"customers can be charged once the work is completed, or before it has even "
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"begun."
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"integrations with the *Sales*, *Timesheets*, *Project* and *Accounting* "
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"applications, customers can be charged once the work is completed, or before"
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" it has even begun."
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msgstr ""
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"La aplicación *Servicio de asistencia* proporciona a los equipos la "
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"capacidad de realizar un seguimiento de la cantidad de horas dedicadas a "
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"trabajar en un ticket, y facturar a un cliente por ese tiempo. A través de "
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"integraciones con las aplicaciones *Ventas*, *Hojas de horas* y "
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"*Contabilidad*, se puede cobrar a los clientes una vez que el trabajo se ha "
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"completado, o incluso antes de que haya comenzado."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:11
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msgid ""
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"Since the *Track & Bill Time* features require integration with other "
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"applications, enabling them may result in the installation of additional "
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"modules (or applications)."
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"modules or applications."
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msgstr ""
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"Dado que las funciones *Seguimiento y facturación del tiempo* requieren la "
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"integración con otras aplicaciones, su activación puede requerir la "
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"instalación de aplicaciones adicionales."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:14
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msgid ""
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@@ -1486,13 +1477,8 @@ msgstr "Configurar las funciones de seguimiento y facturación del tiempo"
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:21
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msgid ""
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"Before a customer can be invoiced for support services, the *Track & Bill "
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"Time* features must first be enabled. These features must be enabled on each"
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" *Helpdesk* team where they will be utilized."
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"Time* features **must** be enabled on each *Helpdesk* team individually."
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msgstr ""
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"Antes de que se le pueda facturar a un cliente por servicios de soporte, "
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"debe habilitar las funciones de *seguimiento y facturación del tiempo*. Cada"
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" equipo que deseé utilizar estas funciones deberán activarlas en Servicio de"
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" asistencia."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:25
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msgid "Enable track and bill time on a helpdesk team"
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@@ -1502,20 +1488,13 @@ msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:27
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msgid ""
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"To view and enable the :guilabel:`Track & Bill Time` features on a "
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"*Helpdesk* team, first navigate to :menuselection:`Helpdesk --> "
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"Configuration --> Teams`. Then select a team from the list or :doc:`create a"
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" new one </applications/services/helpdesk/overview/getting_started>`. This "
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"will reveal a team's settings page."
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"To view and enable the *Track & Bill Time* features on a *Helpdesk* team, "
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"first navigate to :menuselection:`Helpdesk app --> Configuration --> "
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"Helpdesk Teams`. Then, select a team from the list, or create a :doc:`new "
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"one <../overview/getting_started>`. This reveals a team's settings page."
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msgstr ""
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"Para ver y habilitar las funciones de :guilabel:`seguimiento y facturación "
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"del tiempo` en un equipo de *Servicio de asistencia*, vaya primero a "
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":menuselection:`Servicio de asistencia --> Configuración --> Equipos`. A "
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"continuación, seleccione un equipo de la lista o :doc:`cree uno nuevo "
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"</applications/services/helpdesk/overview/getting_started>`. Esto mostrará "
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"la página de ajustes de un equipo."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:32
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:31
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msgid ""
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"On the team's settings page, scroll to the :guilabel:`Track & Bill Time` "
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"section. Check the boxes labeled :guilabel:`Timesheets` and :guilabel:`Time "
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@@ -1525,7 +1504,7 @@ msgstr ""
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" y facturación del tiempo`. Marque las casillas :guilabel:`Hojas de horas` y"
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" :guilabel:`Facturación del tiempo`."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:35
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:34
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msgid ""
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"Once the :guilabel:`Timesheets` box is checked, a new field appears, labeled"
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" :guilabel:`Project`."
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@@ -1535,23 +1514,24 @@ msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:37
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msgid ""
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"The project selected in this field is where all the timesheets for this "
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"team's tickets will be recorded. Click into the drop-down menu to select a "
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":guilabel:`Project`."
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"If this is the first time this feature has been enabled on this database, "
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"the page may need to be manually saved and refreshed before the "
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":guilabel:`Project` field appears."
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msgstr ""
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"El proyecto seleccionado en este campo es donde se registrarán todas las "
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"hojas de horas de los tickets de este equipo. Haga clic en el menú "
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"desplegable para seleccionar un :guilabel:`proyecto`."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:40
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msgid ""
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"To create a new project where the timesheets will be recorded, click into "
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"the drop-down menu, type a name for the project, and then click "
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":guilabel:`Create`."
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"The project selected in this field represents where all the timesheets for "
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"this team's tickets are recorded. Click into the :guilabel:`Project` drop-"
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"down menu to select a project."
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msgstr ""
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:43
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msgid ""
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"To create a new project where the timesheets are recorded, click into the "
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":guilabel:`Project` drop-down menu, type a name for the project, and then "
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"click :guilabel:`Create` from the drop-down menu beneath."
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msgstr ""
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"Para crear un nuevo proyecto en el que se registrarán las hojas de horas, "
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"haga clic en el menú desplegable, escriba un nombre para el proyecto y, "
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"después haga clic en :guilabel:`Crear`."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
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msgid ""
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@@ -1561,39 +1541,29 @@ msgstr ""
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"Vista de la página de ajustes de un equipo de Servicio de asistencia en la "
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"que se destacan los ajustes de seguimiento y facturación del tiempo."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:50
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:54
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msgid "Configure service products"
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msgstr "Configurar productos de servicio"
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:52
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:56
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msgid ""
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"When the :guilabel:`Time Billing` feature is enabled, a new product is "
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"created in the *Sales* app called :guilabel:`Service on Timesheets`. This "
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"product can be found under :menuselection:`Sales --> Products --> Products`."
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" Search for `Service on Timesheets` in the :guilabel:`Search...` bar. This "
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"is the product that will be used when invoicing for *post-paid support "
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"services* after they have been completed."
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"created in the *Sales* app called *Service on Timesheets*. This product can "
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"be found under :menuselection:`Sales app--> Products --> Products`. Then, "
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"search for `Service on Timesheets` in the :guilabel:`Search...` bar. This is"
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" the product that is used when invoicing for *post-paid support services* "
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"**after** they have been completed."
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msgstr ""
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"Cuando la función :guilabel:`Facturación del tiempo` está activada, en la "
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"aplicación *Ventas* se crea un nuevo producto con el nombre "
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":guilabel:`Servicio en la hoja de horas` y puede encontrarlo en "
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":menuselection:`Ventas --> Productos --> Productos`. Busque `Servicio en la "
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"hoja de horas` en la barra de :guilabel:`búsqueda`. Este producto se "
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"utilizará al facturar *servicios de soporte pospago* después de que se hayan"
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" completado."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:58
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:62
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msgid ""
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"Select :guilabel:`Service on Timesheets` from the product page. This reveals"
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" the product detail form. The product is configured with the "
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":guilabel:`Product Type` set to :guilabel:`Service` and the "
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":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`."
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":guilabel:`Invoicing Policy` set to :guilabel:`Based on Timesheets`. Make "
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"any necessary changes to the product record, such as the :guilabel:`Cost` or"
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" :guilabel:`Sales Price`."
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msgstr ""
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"Seleccione :guilabel:`Servicio en la hoja de horas` en la página del "
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"producto. Esto abrirá el formulario de detalles del producto. El producto "
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"está configurado con el :guilabel:`tipo de producto` establecido en "
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":guilabel:`Servicio` y la :guilabel:`política de facturación` en "
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":guilabel:`Según las hojas de horas`."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
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msgid ""
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@@ -1603,28 +1573,21 @@ msgstr ""
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"Vista de un producto de servicio con la política de facturación establecida "
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"en 'Según las hojas de horas'."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:66
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:71
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msgid ""
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"In order to invoice for support services before the work has been completed "
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"(also known as *prepaid support services*), a separate product with a "
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"different invoicing policy must be created."
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"In order to invoice for support services **before** the work has been "
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"completed (also known as *prepaid support services*), a separate product "
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"with a different invoicing policy must be created."
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msgstr ""
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"Para facturar los servicios de soporte antes de que se haya completado el "
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"trabajo (a esto también se le conoce como *servicios de soporte "
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"prepagados*), debe crear un producto separado con una política de "
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"facturación distinta."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:69
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:74
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msgid ""
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"To create a new service product, go to :menuselection:`Sales --> Products "
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"--> Products` and click :guilabel:`New`. This will reveal a blank product "
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"detail form."
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"To create a new service product, go to :menuselection:`Sales app --> "
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"Products --> Products`, and click :guilabel:`New`. This reveals a blank "
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"product detail form."
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msgstr ""
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"Para crear un nuevo producto de servicio, vaya a :menuselection:`Ventas--> "
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"Productos --> Productos` y haga clic en :guilabel:`Nuevo`. Esto abrirá un "
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"formulario de detalle del producto en blanco."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:72
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:77
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msgid ""
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"On the new product form, add a :guilabel:`Product Name`, and set the "
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":guilabel:`Product Type` to :guilabel:`Service`. Then, set the "
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@@ -1647,7 +1610,7 @@ msgstr ""
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"Vista de un producto de servicio con la política de facturación establecida "
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"en 'precio fijo o de prepago'."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:81
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:86
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msgid ""
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"Finally, set the :guilabel:`Sales Price`, and confirm that the "
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":guilabel:`Unit of Measure` is set to :guilabel:`Hours`."
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@@ -1655,46 +1618,36 @@ msgstr ""
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"Por último, establezca el :guilabel:`precio de venta` y confirme que la "
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":guilabel:`unidad de medida` corresponde a :guilabel:`horas`."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:85
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:90
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msgid "Invoice prepaid support services"
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msgstr "Facturar servicios de soporte prepagados"
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:87
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:92
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msgid ""
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"When support services are billed on a fixed price, an invoice can be created"
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" before any work is completed on the issue. In this case, a service product "
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"with the invoicing policy set to :guilabel:`Prepaid/Fixed Price` would be "
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"used, just like :ref:`the section above <helpdesk/advanced/configure-"
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"service-products>`."
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"with the *Invoicing Policy* set to *Prepaid/Fixed Price* would be used, just"
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" like :ref:`the section above <helpdesk/configure-service-products>`."
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msgstr ""
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"Cuando los servicios de soporte se facturan a un precio fijo, puede crear "
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"una factura antes de completar cualquier trabajo. En este caso, se utilizará"
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" un producto de servicio con la política de facturación establecida en "
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":guilabel:`precio fijo o de prepago`, al igual que en :ref:`la sección "
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"anterior <helpdesk/advanced/configure-service-products>`."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:93
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:98
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msgid "Create a sales order with prepaid product"
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msgstr "Crear un pedido de venta con un producto prepagado"
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:95
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:100
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msgid ""
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"To invoice a customer for prepaid support services, first create a sales "
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"order (SO) with the support services product. To do this, go to "
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":menuselection:`Sales --> Orders --> Quotations --> New`, which reveals a "
|
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"blank quotation form."
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":menuselection:`Sales app --> Orders --> Quotations`. Then, click "
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":guilabel:`New` to reveal a blank quotation form."
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msgstr ""
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"Para facturar a un cliente por servicios de soporte prepagados, primero cree"
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" una orden de venta con el producto de servicios de soporte. Para hacer "
|
||||
"esto, vaya a :menuselection:`Ventas --> Órdenes --> Cotizaciones --> Nuevo` "
|
||||
"y se abrirá un formulario de cotización en blanco."
|
||||
|
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:99
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:104
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msgid "Then, fill out the quotation form with the customer information."
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msgstr ""
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"Luego, llene el formulario de cotización con la información del cliente."
|
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:101
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:106
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msgid ""
|
||||
"Go to the :guilabel:`Order Lines` tab of the quotation and click "
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":guilabel:`Add a Product`. Then, select the *prepaid services product* "
|
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@@ -1706,7 +1659,7 @@ msgstr ""
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||||
"servicios prepagados* configurado en los pasos anteriores. Actualice el "
|
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"campo :guilabel:`Cantidad` con el número de horas."
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:105
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#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:110
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msgid ""
|
||||
"After updating any other necessary information, :guilabel:`Confirm` the "
|
||||
"quotation. This converts the quotation into an :abbr:`SO (sales order)`."
|
||||
@@ -1714,32 +1667,27 @@ msgstr ""
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||||
":guilabel:`Confirme` la cotización después de actualizar cualquier "
|
||||
"información necesaria, esto la convertirá en una orden de ventas."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:109
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||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
|
||||
msgid "Create and send an invoice for prepaid services"
|
||||
msgstr "Crear y enviar una factura para servicios prepagados"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:111
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:116
|
||||
msgid ""
|
||||
"Once the :abbr:`SO (sales order)` has been confirmed, click the "
|
||||
":guilabel:`Create Invoice` button. This will open a :guilabel:`Create "
|
||||
"Invoices` pop-up window."
|
||||
":guilabel:`Create Invoice` button. This opens a :guilabel:`Create invoices` "
|
||||
"pop-up window."
|
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msgstr ""
|
||||
"Una vez que se haya confirmado la orden de venta, haga clic en el botón "
|
||||
":guilabel:`Crear factura`. Esto abrirá la ventana emergente para "
|
||||
":guilabel:`crear facturas`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:114
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:119
|
||||
msgid ""
|
||||
"If no down payment will be collected, the :guilabel:`Create Invoice` type "
|
||||
"can remain as :guilabel:`Regular Invoice`. If a down payment will be "
|
||||
"collected, choose between either :guilabel:`Down payment (percentage)` or "
|
||||
":guilabel:`Down payment (fixed amount)`."
|
||||
"If no down payment is collected, the :guilabel:`Create Invoice` type can "
|
||||
"remain as :guilabel:`Regular Invoice`. If a :doc:`down payment "
|
||||
"<../../../sales/sales/invoicing/down_payment>` is collected, choose between "
|
||||
"either :guilabel:`Down payment (percentage)` or :guilabel:`Down payment "
|
||||
"(fixed amount)`."
|
||||
msgstr ""
|
||||
"Si no se cobrará un anticipo, el tipo al :guilabel:`crear factura` puede "
|
||||
"continuar siendo :guilabel:`factura normal`. Si se cobrará, elija entre "
|
||||
":guilabel:`Anticipo (porcentaje)` o :guilabel:`Anticipo (cantidad fija)`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:118
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:124
|
||||
msgid ""
|
||||
"When the necessary information has been entered, click :guilabel:`Create "
|
||||
"Draft Invoice`."
|
||||
@@ -1747,15 +1695,15 @@ msgstr ""
|
||||
"Cuando haya introducido la información necesaria, haga clic en "
|
||||
":guilabel:`Crear borrador de factura`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:120
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:126
|
||||
msgid "The invoice can then be sent to the customer for payment."
|
||||
msgstr "Ahora podrá enviar la factura al cliente para que realice su pago."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:123
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
|
||||
msgid "Create helpdesk ticket for prepaid services"
|
||||
msgstr "Crear un ticket de servicio de asistencia para servicios prepagados"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:125
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:131
|
||||
msgid ""
|
||||
"To create a *Helpdesk* ticket for prepaid services, navigate to "
|
||||
":menuselection:`Helpdesk` and click the :guilabel:`Tickets` button to reveal"
|
||||
@@ -1766,7 +1714,7 @@ msgstr ""
|
||||
":menuselection:`Tickets` para abrir el flujo de un equipo específico. Haga "
|
||||
"clic en :guilabel:`Nuevo` para crear un ticket."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:129
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:135
|
||||
msgid ""
|
||||
"On the blank ticket form, create a ticket :guilabel:`Title`, and enter the "
|
||||
":guilabel:`Customer` information."
|
||||
@@ -1774,21 +1722,18 @@ msgstr ""
|
||||
"En el formulario de ticket en blanco, asígnele un :guilabel:`título` y "
|
||||
"escriba la información del :guilabel:`cliente`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:132
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
|
||||
msgid ""
|
||||
"When the customer name is added, the :guilabel:`Sales Order Item` field will"
|
||||
" automatically populate with the most recent prepaid sales order item that "
|
||||
"When the customer name is added, the :guilabel:`Sales Order Item` field "
|
||||
"automatically populates with the most recent prepaid sales order item that "
|
||||
"has time remaining."
|
||||
msgstr ""
|
||||
"Cuando agrega el nombre del cliente, el campo :guilabel:`Artículo en la "
|
||||
"orden de venta` se completará en automático con el artículo en la orden de "
|
||||
"venta prepagada más reciente que tiene tiempo restante."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:136
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:142
|
||||
msgid "Track hours on helpdesk ticket"
|
||||
msgstr "Registrar horas en un ticket de servicio de asistencia"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:138
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
|
||||
msgid ""
|
||||
"Time spent working on a *Helpdesk* ticket is tracked on the *Timesheets* tab"
|
||||
" on the specific ticket."
|
||||
@@ -1797,7 +1742,7 @@ msgstr ""
|
||||
"asistencia* se registra en la pestaña *Hojas de horas* del ticket "
|
||||
"específico."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:140
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:146
|
||||
msgid ""
|
||||
"On the ticket detail form, click on the :guilabel:`Timesheets` tab and click"
|
||||
" :guilabel:`Add a line`. Choose an :guilabel:`Employee`, add a "
|
||||
@@ -1809,14 +1754,12 @@ msgstr ""
|
||||
"Seleccione a un :guilabel:`empleado`, agregue una :guilabel:`descripción` "
|
||||
"de la tarea y escriba el número de :guilabel:`horas utilizadas`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:144
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:150
|
||||
msgid ""
|
||||
"As new lines are added to :guilabel:`Timesheets` tab, the "
|
||||
":guilabel:`Remaining Hours on SO` field is automatically updated."
|
||||
":guilabel:`Remaining Hours on SO` field, at the bottom-right of the tab, is "
|
||||
"automatically updated."
|
||||
msgstr ""
|
||||
"A medida que se agregan nuevas líneas a la pestaña :guilabel:`Hojas de "
|
||||
"horas`, el campo :guilabel:`Horas restantes en la orden de ventas` se "
|
||||
"actualiza de forma automática."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||||
msgid ""
|
||||
@@ -1826,16 +1769,13 @@ msgstr ""
|
||||
"Vista de la pestaña de hojas de horas en un ticket, se resaltan las horas "
|
||||
"restantes de una orden de ventas."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:152
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:158
|
||||
msgid ""
|
||||
"If the number of hours on the :guilabel:`Timesheets` tab exceeds the number "
|
||||
"of hours sold, the :guilabel:`Remaining Hours of SO` will turn red."
|
||||
"of hours sold, the :guilabel:`Remaining Hours of SO` turns red."
|
||||
msgstr ""
|
||||
"Si el número de horas en la pestaña :guilabel:`Hojas de horas` es mayor al "
|
||||
"número de horas vendidas, las :guilabel:`horas restantes en la orden de "
|
||||
"ventas` aparecerán en rojo."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:155
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
|
||||
msgid ""
|
||||
"As hours are added to the :guilabel:`Timesheets` tab, they are automatically"
|
||||
" updated in the :guilabel:`Delivered` field on the :abbr:`SO (sales order)`,"
|
||||
@@ -1845,45 +1785,38 @@ msgstr ""
|
||||
"actualizan de forma automática en el campo :guilabel:`Entregado` de la "
|
||||
"orden de ventas."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:159
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:165
|
||||
msgid "Invoice post-paid support services"
|
||||
msgstr "Facturar servicios de soporte pospago"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:161
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
|
||||
msgid ""
|
||||
"When support services are billed based on the amount of time spent on an "
|
||||
"issue, an invoice cannot be created before the total number of hours "
|
||||
"required to solve the problem have been entered on a timesheet. In this "
|
||||
"case, a service product with the invoicing policy set to :guilabel:`Based on"
|
||||
" Timesheets` would be used, like the one created above."
|
||||
"case, a service product with the *Invoicing Policy* set to *Based on "
|
||||
"Timesheets* would be used, like the one created in :ref:`the section above "
|
||||
"<helpdesk/configure-service-products>`."
|
||||
msgstr ""
|
||||
"Cuando los servicios de soporte se facturan según la cantidad de tiempo que "
|
||||
"se utilizó para resolver un problema, no puede crear una factura antes de "
|
||||
"ingresar el número total de horas necesarias para resolver el problema en "
|
||||
"una hoja de horas. En este caso, se utilizaría un producto de servicio con "
|
||||
"la política de facturación establecida en :guilabel:`Según las hojas de "
|
||||
"horas` como el que creó anteriormente."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:167
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:174
|
||||
msgid "Create a sales order with a time-tracked product"
|
||||
msgstr ""
|
||||
"Crear una orden de ventas con un producto del que lleva registro del tiempo"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:169
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:176
|
||||
msgid ""
|
||||
"To invoice a customer for post-paid support services, first create a sales "
|
||||
"order (SO) with the *support services product*. To do this, go to "
|
||||
":menuselection:`Sales --> Orders --> Quotations --> New`."
|
||||
":menuselection:`Sales app --> Orders --> Quotations`. Then, click "
|
||||
":guilabel:`New` to reveal a blank quotation form."
|
||||
msgstr ""
|
||||
"Para facturar a un cliente por servicios de soporte pospago, primero cree "
|
||||
"una orden de venta con el producto de servicios de soporte. Para hacer esto,"
|
||||
" vaya a :menuselection:`Ventas --> Órdenes --> Cotizaciones --> Nuevo`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:173
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
|
||||
msgid "Fill out the quotation with the customer information."
|
||||
msgstr "Complete la cotización con la información del cliente."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:175
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:182
|
||||
msgid ""
|
||||
"On the :guilabel:`Order Lines` tab, click :guilabel:`Add a Product`. Select "
|
||||
"the post-paid services product configured in the steps above. After updating"
|
||||
@@ -1894,62 +1827,48 @@ msgstr ""
|
||||
" configurado en los pasos anteriores. :guilabel:`Confirme` la cotización "
|
||||
"después de actualizar cualquier otra información necesaria."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:180
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
|
||||
msgid ""
|
||||
"Unlike with the prepaid services quotation, Odoo will not allow an invoice "
|
||||
"to be created at this time. That is because no services have been performed;"
|
||||
" in other words nothing has been delivered, therefore, there is nothing to "
|
||||
"invoice."
|
||||
"Unlike with the prepaid services quotation, Odoo does **not** allow an "
|
||||
"invoice to be created at this time. That is because no services have been "
|
||||
"performed; in other words, nothing has been delivered, therefore, there is "
|
||||
"nothing to invoice."
|
||||
msgstr ""
|
||||
"A diferencia de la cotización de servicios prepagados, Odoo no permitirá que"
|
||||
" cree una factura en este momento. Esto se debe a que como no ha realizado "
|
||||
"ningún servicio, entonces no ha entregado nada y no hay nada que facturar."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:185
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:192
|
||||
msgid "Create a helpdesk ticket for time-tracked services"
|
||||
msgstr ""
|
||||
"Crear un ticket de servicio de asistencia para servicios de los que lleva "
|
||||
"registro del tiempo"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:187
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:194
|
||||
msgid ""
|
||||
"To record a *Timesheet* entry for time-tracker services, go to "
|
||||
":menuselection:`Helpdesk` and select the appropriate team for which these "
|
||||
"services apply."
|
||||
"To record a *Timesheet* entry for time-tracker services, go to the "
|
||||
":menuselection:`Helpdesk` app, and select the appropriate team for which "
|
||||
"these services apply."
|
||||
msgstr ""
|
||||
"Para registrar una entrada en las *hojas de horas* para servicios de los que"
|
||||
" lleva registro del tiempo, vaya a :menuselection:`Servicio de asistencia` y"
|
||||
" seleccione el equipo apropiado para el que se aplican estos servicios."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:190
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:197
|
||||
msgid ""
|
||||
"If there is already an existing ticket for this issue, select it from the "
|
||||
"kanban view. This will open the ticket details form. If there is no existing"
|
||||
" ticket for this customer issue, click :guilabel:`New` to create a new "
|
||||
"ticket and enter the necessary customer information on the blank ticket "
|
||||
"details form."
|
||||
"Kanban view. This opens the ticket details form. If there is no existing "
|
||||
"ticket for this customer issue, click :guilabel:`New` to create a new ticket"
|
||||
" and enter the necessary customer information on the blank ticket details "
|
||||
"form."
|
||||
msgstr ""
|
||||
"Si ya existe un ticket para este problema, selecciónelo en la vista de "
|
||||
"kanban y se abrirá el formulario de detalles del ticket. Si no hay ningún "
|
||||
"ticket existente para este problema del cliente, haga clic en "
|
||||
":guilabel:`Nuevo` para crear uno e ingrese la información necesaria del "
|
||||
"cliente en el formulario de detalles del ticket en blanco."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:195
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:202
|
||||
msgid ""
|
||||
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Line`"
|
||||
"After selecting or creating a ticket, go to the :guilabel:`Sales Order Item`"
|
||||
" drop-down menu. Select the :abbr:`SO (sales order)` created in the previous"
|
||||
" step."
|
||||
msgstr ""
|
||||
"Después de seleccionar o crear un ticket, vaya al menú desplegable "
|
||||
":guilabel:`Línea de la orden de venta` y seleccione la orden de venta creada"
|
||||
" en el paso anterior."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:199
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:206
|
||||
msgid "Track support hours on a ticket"
|
||||
msgstr "Llevar seguimiento de las horas de un ticket"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:201
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
|
||||
msgid ""
|
||||
"In order to create an invoice for a product based on timesheets, hours need "
|
||||
"to be tracked and recorded. At this point, the service is considered "
|
||||
@@ -1961,7 +1880,7 @@ msgstr ""
|
||||
"considera *entregado*. Para registrar horas para este servicio de soporte, "
|
||||
"haga clic en la pestaña :guilabel:`Hojas de horas` del ticket."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:205
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:212
|
||||
msgid ""
|
||||
"Click :guilabel:`Add a Line` to record a new entry. Select an "
|
||||
":guilabel:`Employee` from the drop-down menu, and record the time spent in "
|
||||
@@ -1971,7 +1890,7 @@ msgstr ""
|
||||
" Seleccione un :guilabel:`empleado` en el menú desplegable y registre el "
|
||||
"tiempo correspondiente en la columna :guilabel:`Horas utilizadas`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:208
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
|
||||
msgid ""
|
||||
"Repeat these steps as needed until all time spent on the issues has been "
|
||||
"recorded."
|
||||
@@ -1985,21 +1904,18 @@ msgstr ""
|
||||
"Vista de la pestaña de hojas de horas en un ticket de servicio de "
|
||||
"asistencia."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:215
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:222
|
||||
msgid "Create an invoice for hours tracked on a ticket"
|
||||
msgstr "Crear una factura para las horas registradas en un ticket"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:217
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:224
|
||||
msgid ""
|
||||
"After the customer's issue has been solved, and it is determined no new "
|
||||
"timesheet entries will be made, an invoice can be created, and the customer "
|
||||
"can be billed."
|
||||
"timesheet entries need to be made, an invoice can be created, and the "
|
||||
"customer can be billed."
|
||||
msgstr ""
|
||||
"Después de que haya resuelto el problema del cliente y haya determinado que "
|
||||
"no realizará nuevas entradas en la hoja de horas, puede crear una factura "
|
||||
"para facturar al cliente."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:220
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:227
|
||||
msgid ""
|
||||
"To do this, return to the :abbr:`SO (sales order)` by clicking on the "
|
||||
":guilabel:`Sales Order` smart button at the top of the ticket."
|
||||
@@ -2007,7 +1923,7 @@ msgstr ""
|
||||
"Para hacer esto, regrese a la orden de venta. Haga clic en el botón "
|
||||
"inteligente :guilabel:`Orden de venta` en la parte superior del ticket."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:223
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
|
||||
msgid ""
|
||||
"Before creating the invoice, confirm that the number in the "
|
||||
":guilabel:`Delivered` column matches the total number of :guilabel:`Hours "
|
||||
@@ -2021,31 +1937,27 @@ msgstr ""
|
||||
msgid "View of a sales order with emphasis on the delivered column."
|
||||
msgstr "Vista de una orden de venta, se destaca la columna \"entregado\"."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:230
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:237
|
||||
msgid ""
|
||||
"Then, click :guilabel:`Create Invoice`. This will open a :guilabel:`Create "
|
||||
"Invoices` pop-up window. If no down payment will be collected, the "
|
||||
":guilabel:`Create Invoice` type can remain as :guilabel:`Regular Invoice`. "
|
||||
"If a down payment will be collected, choose between either :guilabel:`Down "
|
||||
"payment (percentage)` or :guilabel:`Down payment (fixed amount)`."
|
||||
"Then, click :guilabel:`Create Invoice`. This opens a :guilabel:`Create "
|
||||
"invoice(s)` pop-up window."
|
||||
msgstr ""
|
||||
"Luego, haga clic en :guilabel:`Crear factura`. Esto abrirá una ventana "
|
||||
"emergente para :guilabel:`crear facturas`. Si no cobrará un anticipo, el "
|
||||
"tipo al :guilabel:`crear factura` puede permanecer en :guilabel:`Factura "
|
||||
"normal`. En caso contrario, elija entre :guilabel:`Anticipo (porcentaje)` o "
|
||||
":guilabel:`Anticipo (cantidad fija)`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:236
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:239
|
||||
msgid ""
|
||||
"Use the :guilabel:`Timesheets Period` field if this invoice should only "
|
||||
"If no down payment is collected, the :guilabel:`Create Invoice` type can "
|
||||
"remain as :guilabel:`Regular Invoice`. If a down payment is collected, "
|
||||
"choose between either :guilabel:`Down payment (percentage)` or "
|
||||
":guilabel:`Down payment (fixed amount)`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
|
||||
msgid ""
|
||||
"Use the :guilabel:`Timesheets Period` field if this invoice should **only** "
|
||||
"include timesheets from a certain time period. If this field is left blank, "
|
||||
"*all* applicable timesheets that have not yet been invoiced will be "
|
||||
"**all** applicable timesheets that have not yet been invoiced will be "
|
||||
"included."
|
||||
msgstr ""
|
||||
"Utilice el campo :guilabel:`Periodo de las hojas de horas` si esta factura "
|
||||
"solo debe incluir las hojas de horas de un periodo determinado. Si deja este"
|
||||
" campo vacío, se incluirán *todas* las hojas de horas aplicables que aún no "
|
||||
"se hayan facturado."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst-1
|
||||
msgid "View of create invoices pop up showing timesheets period fields."
|
||||
@@ -2053,20 +1965,21 @@ msgstr ""
|
||||
"Vista de la ventana emergente para crear facturas, aparece el campo de "
|
||||
"periodo de hojas de horas."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:244
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:252
|
||||
msgid ""
|
||||
"When the necessary information has been entered, click :guilabel:`Create "
|
||||
"Invoice`. The invoice can then be sent to the customer for payment."
|
||||
"Draft`. The invoice can then be reviewed, edited, and sent to the customer "
|
||||
"for payment."
|
||||
msgstr ""
|
||||
"Cuando haya introducido la información necesaria, haga clic en "
|
||||
":guilabel:`Crear factura`. Ahora puede enviar la factura al cliente para "
|
||||
"solicitar el pago."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:248
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:256
|
||||
msgid ""
|
||||
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
|
||||
":doc:`../../../inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/advanced/track_and_bill.rst:257
|
||||
msgid ":doc:`../../../sales/sales/invoicing/down_payment`"
|
||||
msgstr ""
|
||||
":doc:`/applications/inventory_and_mrp/inventory/product_management/product_replenishment/uom`"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview.rst:5
|
||||
#: ../../content/applications/services/timesheets/overview.rst:5
|
||||
@@ -2499,14 +2412,10 @@ msgstr ""
|
||||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:172
|
||||
msgid ""
|
||||
"SMS Text Messaging is an :doc:`In-App Purchase (IAP) "
|
||||
"<../../../general/in_app_purchase/>` service that requires prepaid credits "
|
||||
"to work. Refer to `SMS Pricing FAQ <https://iap-"
|
||||
"</applications/essentials/in_app_purchase/>` service that requires prepaid "
|
||||
"credits to work. Refer to `SMS Pricing FAQ <https://iap-"
|
||||
"services.odoo.com/iap/sms/pricing>`_ for additional information."
|
||||
msgstr ""
|
||||
"El servicio de mensajería de texto SMS necesita créditos prepagados de "
|
||||
":doc:`compra dentro de la aplicación <../../../general/in_app_purchase/>` "
|
||||
"para funcionar. Consulte las `preguntas frecuentes sobre SMS <https://iap-"
|
||||
"services.odoo.com/iap/sms/pricing>`_ para obtener más información."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:176
|
||||
msgid ""
|
||||
@@ -2544,8 +2453,9 @@ msgstr ""
|
||||
"Servicio de asistencia de Odoo."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:189
|
||||
msgid ":doc:`../../../general/email_communication/email_template`"
|
||||
msgstr ":doc:`../../../general/email_communication/email_template`"
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
|
||||
msgid ":doc:`/applications/general/companies/email_template`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/getting_started.rst:192
|
||||
msgid "Assign stages to a team"
|
||||
@@ -3676,10 +3586,6 @@ msgstr ""
|
||||
"especializado. Para verlo, vaya a :menuselection:`Servicio de asistencia -->"
|
||||
" Reportes --> Calificación de clientes`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
|
||||
msgid ":doc:`/applications/general/email_communication/email_template`"
|
||||
msgstr ":doc:`/applications/general/email_communication/email_template`"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
|
||||
msgid "Publish ratings on the customer portal"
|
||||
msgstr "Publicar calificaciones en el portal del cliente"
|
||||
@@ -3735,6 +3641,7 @@ msgstr ""
|
||||
"equipo en el campo :guilabel:`Gestionado por`, se le redirigirá a una página"
|
||||
" con las calificaciones del equipo en los últimos treinta días."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
msgid "View of the ratings performance overview from the customer portal."
|
||||
msgstr ""
|
||||
@@ -4024,8 +3931,8 @@ msgstr ""
|
||||
"cliente`, el canal de *chat en vivo* que se cree también se llamará "
|
||||
"`atención al cliente`."
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:0
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst-1
|
||||
msgid "View of the Kanban cards for the available Live Chat channels."
|
||||
msgstr ""
|
||||
"Vista de las tarjetas de Kanban que están disponibles en los canales del "
|
||||
@@ -5269,8 +5176,8 @@ msgstr ""
|
||||
"</applications/services/helpdesk/overview/receiving_tickets>`"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/reports.rst:227
|
||||
msgid ":doc:`Odoo reporting </applications/general/reporting>`"
|
||||
msgstr ":doc:`Reportes de Odoo </applications/general/reporting>`"
|
||||
msgid ":doc:`Odoo reporting </applications/essentials/reporting>`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/sla.rst:3
|
||||
msgid "Service level agreements (SLA)"
|
||||
|
||||
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Reference in New Issue
Block a user