[I18N] Update translation terms from Transifex
This commit is contained in:
Odoo Translation Bot
@@ -18,7 +18,7 @@ msgid ""
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msgstr ""
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"Project-Id-Version: Odoo 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2023-04-13 05:55+0000\n"
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"POT-Creation-Date: 2023-05-02 14:02+0000\n"
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"PO-Revision-Date: 2022-10-04 12:54+0000\n"
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"Last-Translator: Martin Trigaux, 2023\n"
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"Language-Team: Chinese (China) (https://app.transifex.com/odoo/teams/41243/zh_CN/)\n"
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@@ -32,197 +32,214 @@ msgstr ""
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msgid "Services"
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msgstr "服务"
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#: ../../content/applications/services/fsm.rst:8
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#: ../../content/applications/services/field_service.rst:8
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msgid "Field Service"
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msgstr "现场服务"
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#: ../../content/applications/services/fsm.rst:11
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#: ../../content/applications/services/field_service.rst:11
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msgid ""
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"`Odoo Tutorials: Field Service <https://www.odoo.com/slides/field-"
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"service-49>`_"
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msgstr "`Odoo教程：现场服务 <https://www.odoo.com/slides/field-service-49>`_"
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#: ../../content/applications/services/fsm/default_warehouse.rst:3
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#: ../../content/applications/services/field_service/default_warehouse.rst:3
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msgid "User default warehouse"
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:5
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#: ../../content/applications/services/field_service/default_warehouse.rst:5
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msgid ""
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"Setting up a **default warehouse** can be useful for field technicians who "
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"keep a supply in their van or those who always resupply from the same "
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"warehouse."
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"warehouse. It also allows field workers to switch between warehouses from "
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"their profiles."
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:8
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#: ../../content/applications/services/field_service/default_warehouse.rst:9
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msgid ""
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"Products in sales orders created during field interventions are always "
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"pulled from the same warehouse, keeping the inventory accurate with the "
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"default warehouse feature."
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"pulled from the default warehouse, keeping the inventory accurate."
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:12
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#: ../../content/applications/services/field_service/default_warehouse.rst:13
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msgid ":doc:`../../inventory_and_mrp/inventory`"
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:15
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#: ../../content/applications/services/field_service/default_warehouse.rst:16
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#: ../../content/applications/services/helpdesk/timesheet_and_invoice/reinvoice_from_project.rst:13
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#: ../../content/applications/services/project/project_management.rst:17
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msgid "Configuration"
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msgstr "配置"
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#: ../../content/applications/services/fsm/default_warehouse.rst:17
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#: ../../content/applications/services/field_service/default_warehouse.rst:18
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msgid ""
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"To set up a user default warehouse, the :doc:`storage locations "
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"<../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations>`"
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" and :ref:`multi-step routes <use-routes/routes-rules>` features need to be "
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"activated. It is also necessary to have more than one warehouse in your "
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"database."
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" feature needs to be activated in the **Inventory** app. It is also "
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"necessary to have more than one warehouse in your database."
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:23
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#: ../../content/applications/services/field_service/default_warehouse.rst:23
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msgid ""
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"You can either set it up :ref:`for your profile <default-warehouse/my-"
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"profile>`, or :ref:`for all users <default-warehouse/all-users>`."
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msgstr ""
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#: ../../content/applications/services/field_service/default_warehouse.rst:27
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msgid ""
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":doc:`../../inventory_and_mrp/inventory/management/warehouses/warehouses_locations`"
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:24
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msgid ":doc:`../../inventory_and_mrp/inventory/routes/concepts/use_routes`"
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#: ../../content/applications/services/field_service/default_warehouse.rst:32
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msgid "For your profile"
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:27
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msgid "User account"
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#: ../../content/applications/services/field_service/default_warehouse.rst:34
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msgid ""
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"To set up a default warehouse for yourself, click your **profile icon** in "
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"the upper right corner of the screen, then, go to :menuselection:`My Profile"
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" --> Preferences --> Default Warehouse`. Select the default warehouse from "
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"the drop-down menu."
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:29
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#: ../../content/applications/services/field_service/default_warehouse.rst:41
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msgid "For all users"
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msgstr ""
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#: ../../content/applications/services/field_service/default_warehouse.rst:43
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msgid ""
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"To set up a default warehouse for a specific user, go to "
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":menuselection:`Settings --> Users --> Manage users`, open a user, then go "
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"to the :guilabel:`Preferences` tab, scroll down to :guilabel:`Inventory`, "
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":menuselection:`Settings --> Users --> Manage users`, select a user, then go"
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" to the :guilabel:`Preferences` tab. Scroll down to :guilabel:`Inventory`, "
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"and select the default warehouse from the drop-down menu."
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst-1
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#: ../../content/applications/services/field_service/default_warehouse.rst-1
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msgid "Selection of a default warehouse on a user profile."
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:37
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msgid "Default warehouse in field service tasks"
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#: ../../content/applications/services/field_service/default_warehouse.rst:51
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msgid "Use in field service tasks"
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msgstr ""
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#: ../../content/applications/services/fsm/default_warehouse.rst:39
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#: ../../content/applications/services/field_service/default_warehouse.rst:53
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msgid ""
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"Once a default warehouse has been configured for a user, the materials used "
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"for a sales order linked to a Field Service task are pulled from that "
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"specific warehouse. In the sales order, go to the :guilabel:`Other Info` "
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"tab, then scroll down to :guilabel:`Delivery`. The default warehouse is "
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"applied correctly."
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"for a sales order related to a Field Service task are pulled from that "
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"specific warehouse. Open the related sales order, go to the :guilabel:`Other"
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" Info` tab, then scroll down to :guilabel:`Delivery`. The default warehouse "
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"is applied correctly."
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk.rst:5
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#: ../../content/applications/services/helpdesk.rst:8
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msgid "Helpdesk"
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msgstr "服务台"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:3
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msgid "Plan onsite interventions from helpdesk tickets"
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msgstr "从帮助台票据计划现场干预"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:5
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#: ../../content/applications/services/field_service/default_warehouse.rst:58
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msgid ""
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"The integration with the Helpdesk app lets your helpdesk team manage "
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"intervention requests directly. Planning field service tasks from tickets "
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"speeds up your processes."
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msgstr "与帮助台应用程序的集成使您的帮助台团队能够直接管理干预请求。从票据中规划现场服务任务可以加快您的流程。"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:9
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msgid "Configure the helpdesk team"
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msgstr "配置帮助台团队"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:11
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
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" a team and enable *Onsite Interventions*."
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msgstr "转到：菜单选择：`帮助台-->配置-->帮助台团队`。选择一个团队并启用*现场干预*。"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst-1
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msgid "Onsite interventions setting in Odoo Helpdesk"
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"Once the Field Service task is marked as done, the stock of the default "
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"warehouse is automatically updated."
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msgstr ""
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst:18
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msgid ""
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"The helpdesk tickets of the team now display the *Plan Intervention* button."
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" Click on it to create a new task under your field service project."
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msgstr "团队的帮助台票据现在显示*计划干预*按钮。单击它在现场服务项目下创建一个新任务。"
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#: ../../content/applications/services/fsm/helpdesk/plan_onsite.rst-1
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msgid "Plan intervention from helpdesk ticket in Odoo Helpdesk"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:3
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msgid "Onsite interventions planning"
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msgstr ""
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#: ../../content/applications/services/fsm/sales.rst:5
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msgid "Sales"
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msgstr "销售"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:6
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msgid "From a sales order"
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:3
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msgid "Create onsite interventions from sales orders"
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msgstr "根据销售订单创建现场干预"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:5
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#: ../../content/applications/services/field_service/onsite_interventions.rst:8
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msgid ""
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"Allowing your sales team to open onsite interventions creates a seamless "
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"experience for your customers. They can receive a quotation they first have "
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"to approve before the work even starts."
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msgstr "允许您的销售团队开展现场干预，为您的客户创造无缝体验。他们可以收到一份报价单，在工作开始之前，他们必须首先批准该报价单。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:9
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msgid "Configure a product"
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msgstr "配置产品"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:11
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#: ../../content/applications/services/field_service/onsite_interventions.rst:11
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msgid ""
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"Go to :menuselection:`Field Service --> Configuration --> Products` and "
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"create or edit a product."
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msgstr "转到：菜单选择：`现场服务-->配置-->产品`，然后创建或编辑产品。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:13
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#: ../../content/applications/services/field_service/onsite_interventions.rst:13
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msgid ""
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"Under the *General Information* tab, select *Service* as *Product Type*."
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msgstr "在*常规信息*选项卡下，选择*服务*作为*产品类型*。"
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"Under the :guilabel:`General Information` tab, select :guilabel:`Service` as"
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" :guilabel:`Product Type`."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:14
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#: ../../content/applications/services/field_service/onsite_interventions.rst:15
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msgid ""
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"Under the *Sales* tab, select *Timesheets on tasks* as *Service Invoicing "
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"Policy*."
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msgstr "在*销售*选项卡下，选择*任务时间表*、*服务开票策略*。"
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"Under the :guilabel:`Sales` tab, select :guilabel:`Timesheets on tasks` as "
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":guilabel:`Service Invoicing Policy`."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:15
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msgid "Select *Create a task in an existing project* as *Service Tracking*."
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msgstr "选择*在现有项目中创建任务*作为*服务跟踪*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:16
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msgid "Select your *Project*."
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msgstr "选择您的*项目*。"
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:17
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#: ../../content/applications/services/field_service/onsite_interventions.rst:17
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msgid ""
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"If you use them, select your *Worksheet Template* and then click on *Save*."
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msgstr "如果使用它们，请选择*工作表模板*，然后单击*保存*。"
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"Select :guilabel:`Create a task in an existing project` as "
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":guilabel:`Service Tracking`."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst-1
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#: ../../content/applications/services/field_service/onsite_interventions.rst:18
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msgid "Select your :guilabel:`Project`."
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst:19
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msgid "If you use them, select your :guilabel:`Worksheet Template`, and save."
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid ""
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"Product configuration to create tasks from sales orders in Odoo Field "
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"Service"
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst:23
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#: ../../content/applications/services/field_service/onsite_interventions.rst:25
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msgid ""
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"From the *Sales* app, create a quotation with the product and confirm it. A "
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"task is automatically set up under your Field Service project. It is "
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"directly accessible from the sales order."
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msgstr "从*销售*应用程序中，创建产品报价并确认。将在现场服务项目下自动设置任务。它可以直接从销售订单中访问。"
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"From the :doc:`Sales <../../sales/sales>` app, create a quotation with the "
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"product and confirm it. A task is automatically set up under your Field "
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"Service project. It is directly accessible from the sales order."
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msgstr ""
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#: ../../content/applications/services/fsm/sales/onsite_tasks_from_sales_orders.rst-1
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Field Service task on a sales order in Odoo Sales"
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst:34
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msgid "From helpdesk tickets"
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst:36
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msgid ""
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"The integration with the :doc:`Helpdesk <../helpdesk>` app lets your "
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"helpdesk team manage intervention requests directly. Planning field service "
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"tasks from tickets speeds up your processes."
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst:40
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msgid "Configure the helpdesk team"
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msgstr "配置帮助台团队"
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#: ../../content/applications/services/field_service/onsite_interventions.rst:42
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams`. Select"
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" a team and enable :guilabel:`Onsite Interventions`."
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Onsite interventions settings in Odoo Helpdesk"
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst:49
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msgid ""
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"The helpdesk tickets of the team now display the :guilabel:`Plan "
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"Intervention` button. Click on it to create a new task under your field "
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"service project."
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msgstr ""
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#: ../../content/applications/services/field_service/onsite_interventions.rst-1
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msgid "Plan intervention from helpdesk tickets in Odoo Helpdesk"
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msgstr ""
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#: ../../content/applications/services/helpdesk.rst:8
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msgid "Helpdesk"
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msgstr "服务台"
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#: ../../content/applications/services/helpdesk.rst:11
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msgid "`Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_"
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msgstr "`Odoo教程：帮助台<https://www.odoo.com/slides/helpdesk-51>`_"
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@@ -562,7 +579,6 @@ msgstr ""
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:14
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#: ../../content/applications/services/helpdesk/overview/forum_and_elearning.rst:52
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
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#: ../../content/applications/services/helpdesk/timesheet_and_invoice/invoice_time.rst:11
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msgid "Set up"
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msgstr "设置"
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@@ -913,6 +929,7 @@ msgid "View of an SMS template setup page in Odoo Helpdesk"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/getting_started.rst:137
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:60
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msgid ":doc:`/applications/general/email_communication/email_template`"
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msgstr ""
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@@ -962,84 +979,195 @@ msgid ""
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:3
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msgid "Ratings"
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msgstr "点评"
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msgid "Customer ratings"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:5
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msgid ""
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"Allow customers to rate their experience with your helpdesk teams to "
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"strengthen your credibility and gain their trust. Reviews can also influence"
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" a customer’s decision and open space for feedback that can help you improve"
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" the quality of your services."
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msgstr "让客户对您在服务台团队的服务经验进行评分，以增强您的信誉并赢得他们的信任。 评论还会影响客户的决定和反馈，以帮助您提高服务的质量。"
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"Asking customers to rate the support they received from a *Helpdesk* team "
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"provides an opportunity to gauge team performance and track customer "
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"satisfaction. Ratings can be published to the portal, providing customers "
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"with a general overview of the team's performance."
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:10
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msgid "Enable customer ratings on a Helpdesk team"
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msgstr ""
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#: ../../content/applications/services/helpdesk/overview/ratings.rst:12
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msgid ""
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"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||||
"enable *Ratings on tickets*. The feature automatically adds a default email "
|
||||
"template on the non-folded *closing stage(s)* of that team."
|
||||
"To enable *customer ratings* on a helpdesk team by going to "
|
||||
":menuselection:`Helpdesk --> Configuration --> Teams`. Select a team from "
|
||||
"the list and navigate to the settings page. Scroll to the "
|
||||
":guilabel:`Performance` section, and check the box for :guilabel:`Customer "
|
||||
"Ratings`."
|
||||
msgstr ""
|
||||
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 并启用 *工单评级*。 该功能会自动在该团队的非折叠 *结束阶段* "
|
||||
"添加默认电子邮件模板。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
msgid ""
|
||||
"Overview of the settings page of a helpdesk team emphasizing the rating on ticket feature\n"
|
||||
"in Odoo Helpdesk"
|
||||
"in Odoo Helpdesk."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:21
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:22
|
||||
msgid "Set a ratings request email template on a stage"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:24
|
||||
msgid ""
|
||||
"To edit the email template and the stage(s) set as the closing ones, go to "
|
||||
"the Kanban view of your helpdesk team and click on *Settings*, then on *Edit"
|
||||
" Stage*."
|
||||
msgstr "要编辑电子邮件模板并将阶段设置为结束阶段，请转到服务台团队的看板视图，然后单击 *设置* ，然后单击 *编辑阶段* 。"
|
||||
"To automatically request ratings from customers once their tickets have "
|
||||
"closed, an email template should be added to the appropriate stage."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:27
|
||||
msgid ""
|
||||
"Once the :guilabel:`Customer Ratings` setting has been enabled on the team's"
|
||||
" settings page, (see above) click the :guilabel:`Set an Email Template on "
|
||||
"Stages` link. Select a stage from the list, or click :guilabel:`New` to "
|
||||
"create a new stage."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:32
|
||||
msgid ""
|
||||
"Customers should only be asked to rate tickets once an issue has been "
|
||||
"resolved and their ticket is closed. Therefore, a *ratings request* email "
|
||||
"should only be added to a stage that is **folded** in the kanban, as tickets"
|
||||
" in a *folded stage* are considered closed."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:36
|
||||
msgid ""
|
||||
"On the stage's settings page, select `Helpdesk: Ticket Rating Request` in "
|
||||
"the :guilabel:`Email Template` field. This template has been pre-configured "
|
||||
"with ratings customers can use to provide feedback. To view the template, "
|
||||
"click the arrow button to the right of the field."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:40
|
||||
msgid ""
|
||||
"Once the template has been added to the stage, it will automatically send a "
|
||||
"message when a ticket is moved to that stage. Customers will be asked to "
|
||||
"rate the support they received with colored icons."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:43
|
||||
msgid "*Green smiling face* - Satisfied"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:44
|
||||
msgid "*Yellow neutral face* - Okay"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:45
|
||||
msgid "*Red frowning face* - Dissatisfied"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
msgid ""
|
||||
"Overview of a helpdesk team kanban view emphasizing the menu edit stage in "
|
||||
"Odoo Helpdesk"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:28
|
||||
msgid ""
|
||||
"Now, once a ticket reaches the stage(s) designated as the *Closing Stage*, "
|
||||
"an email is sent to the customer."
|
||||
msgstr "现在，一旦工单到达指定为 *关闭阶段* 的阶段，就会向客户发送电子邮件。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
msgid ""
|
||||
"View of a standard helpdesk customer review email template for Odoo Helpdesk"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:35
|
||||
msgid ""
|
||||
"Ratings can be seen on the chatter of each ticket, under the *See Customer "
|
||||
"Satisfaction* link on the main dashboard, and through *Reporting*."
|
||||
msgstr "评分可以在每张机票的聊天记录、主仪表板上的*查看客户满意度*链接下以及通过*报告*查看。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:39
|
||||
msgid "Ratings visible on the customer portal"
|
||||
msgstr "评级在客户门户上可见"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:41
|
||||
msgid ""
|
||||
"Go to :menuselection:`Helpdesk --> Configuration --> Helpdesk Teams` and "
|
||||
"enable *Display Rating on Customer Portal*. Now, by clicking on the helpdesk"
|
||||
" team’s name on their ticket, customers can see its ratings."
|
||||
msgstr ""
|
||||
"转到 :menuselection:`服务台 --> 设置 --> 服务台团队` 然后启用 *在客户门户网站上显示评级* 。 "
|
||||
"现在，通过在工单上单击服务台团队的名称，客户可以看到其评级。"
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
msgid ""
|
||||
"View of the helpdesk ticket from a user’s portal emphasizing the link to the helpdesk team\n"
|
||||
"in Odoo Helpdesk"
|
||||
"View of a standard helpdesk customer review email template for Odoo "
|
||||
"Helpdesk."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:51
|
||||
msgid ":doc:`../advanced/close_tickets`"
|
||||
msgstr ":doc:`../advanced/close_tickets`"
|
||||
msgid ""
|
||||
"After selecting a rating, customers are taken to a webpage where they can "
|
||||
"provide specific written feedback to support their rating. Once a rating is "
|
||||
"submitted, it is added to the chatter on the ticket."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:56
|
||||
msgid ""
|
||||
"Customer ratings can also be viewed through the :guilabel:`Customer Ratings`"
|
||||
" report. To view this report, go to :menuselection:`Helpdesk --> Reporting "
|
||||
"--> Customer Ratings`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:63
|
||||
msgid "Publish ratings on the customer portal"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:65
|
||||
msgid ""
|
||||
"After enabling the :guilabel:`Customer Ratings` setting, an option to "
|
||||
"publish ratings on the team's website appears. Enabling this setting "
|
||||
"provides portal users with an overview of the ratings the team has received "
|
||||
"over the last thirty days. Specific written feedback will not be included; "
|
||||
"only statistics of the team's performance will be visible."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:71
|
||||
msgid ""
|
||||
"In order to display ratings on the customer portal, a team has to have their"
|
||||
" visibility setting set to :guilabel:`Invited portal users and all internal "
|
||||
"users`. This setting is found on the team's settings page under "
|
||||
":guilabel:`Visibility`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:75
|
||||
msgid ""
|
||||
"Next, to publish the ratings, go to :menuselection:`Helpdesk --> "
|
||||
"Configuration --> Teams` and select a team. Scroll to "
|
||||
":guilabel:`Performance` and enable :guilabel:`Publish this team's ratings on"
|
||||
" your website`."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:79
|
||||
msgid ""
|
||||
"To view the ratings for a team, a customer will log into the portal and "
|
||||
"navigate to one of their tickets. After clicking on the team name in the "
|
||||
":guilabel:`Managed By` field, they will be directed to a page with the "
|
||||
"team's ratings over the past thirty days."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst-1
|
||||
msgid "View of the ratings performance overview from the customer portal."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:88
|
||||
msgid "Manually hide individual ratings"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:90
|
||||
msgid ""
|
||||
"Individual ratings can be manually hidden from the portal. This allows for "
|
||||
"specific ratings to be kept out of the performance metrics that are shown to"
|
||||
" customers."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:93
|
||||
msgid ""
|
||||
"To make a rating visible only to internal users, navigate to the page for a "
|
||||
"rating. This can be done in one of the following ways:"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:96
|
||||
msgid ""
|
||||
"Go to :menuselection:`Helpdesk --> Reporting --> Customer Ratings` and click"
|
||||
" on one of the kanban cards for an individual rating."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:98
|
||||
msgid ""
|
||||
"Navigate to :menuselection:`Helpdesk --> Tickets --> All Tickets` and remove"
|
||||
" the :guilabel:`Open` filter from the search bar. Then filter by "
|
||||
":guilabel:`Satisfied`, :guilabel:`Okay` and/or :guilabel:`Dissatisfied`. "
|
||||
"Select a ticket from the results. Click the :guilabel:`Rating` smart button."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:103
|
||||
msgid ""
|
||||
"Once on the rating details page, check the :guilabel:`Visible Internally "
|
||||
"Only` box."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:110
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:291
|
||||
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/ratings.rst:111
|
||||
msgid ":doc:`/applications/services/helpdesk/overview/reports`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:3
|
||||
msgid "Start receiving tickets"
|
||||
@@ -1582,10 +1710,6 @@ msgid ""
|
||||
"Level Agreement)` deadline."
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:291
|
||||
msgid ":doc:`/applications/services/helpdesk/advanced/close_tickets`"
|
||||
msgstr ""
|
||||
|
||||
#: ../../content/applications/services/helpdesk/overview/receiving_tickets.rst:292
|
||||
msgid ":doc:`/applications/general/email_communication/email_servers`"
|
||||
msgstr ":doc:`/applications/general/email_communication/email_servers`"
|
||||
|
||||
Reference in New Issue
Block a user