msgid "**Odoo CRM** helps you organize your sales activities: track leads, close opportunities and get accurate forecasts. Keep opportunities organized with the pipeline and manage your day-to-day activities with meetings and next activities."
msgid "The system can generate leads instead of opportunities, in order to add a qualification step before converting a *Lead* into an *Opportunity* and assigning to the right sales people."
msgid "You can activate this mode from the CRM Settings. It applies to all your sales channels by default. But you can make it specific for specific channels from their configuration form."
msgid "When you click on a *Lead* you will have the option to convert it to an opportunity and decide if it should still be assigned to the same channel/person and if you need to create a new customer."
msgid "If you already have an opportunity with that customer Odoo will automatically offer you to merge with that opportunity. In the same manner, Odoo will automatically offer you to link to an existing customer if that customer already exists."
msgid "Odoo will also automatically propose to merge opportunities if they have the same email address. When merging opportunities, Odoo merges the information into the opportunity which was created first, giving priority to the information present on the first opportunity."
msgid "Here’s how, from the list view. Select the opportunities or leads you want to merge and the action button will appear. Then, you can select merge."
msgid "Two key ways to generate new leads or opportunities for your business are through email aliases and website contact forms. Odoo automatically creates leads in your CRM whenever someone sends a message to a Sales Team email alias or fills out a contact form on your website."
msgid "Each Sales Team can use its own unique email alias to generate leads/opportunities. Any email sent to a Sales Team's email alias will automatically create a lead (if leads are activated in your CRM settings) or an opportunity in the pipeline for that particular team. Configure custom email aliases on the configuration page for each Sales Team by navigating to :menuselection:`CRM --> Configuration --> Sales Teams`."
msgid "By default, your website's *Contact Us* page displays Odoo's ready-to-use Contact Form. Whenever someone submits this form, a lead or an opportunity is generated in your database."
msgid "The Contact Form can be activated or deactivated at any time by going to :menuselection:`Website --> Go to Website --> Customize --> Contact Form`."
msgid "When the Form is deactivated, the *Contact Us* page simply displays a button to email your company directly. Any email sent this way will generate a lead/opportunity."
msgid "Choose which Sales Team or salesperson is automatically assigned to the leads/opportunities created from the Contact Form by going to :menuselection:`Website --> Configuration --> Settings --> Communication`."
msgid "The *Form Builder* module is installed automatically when a Form element is added to a web page via the Website Builder. It can also be installed manually from the :guilabel:`Apps` page."
msgid "Forms can be created from scratch to serve a wide variety of purposes. However, Odoo's default *Contact Us* page is designed to fit most users' needs. Start with the default form and modify from there."
msgid "In Edit mode on your website, click on any field to start editing it. The following information can be edited for each field on the Contact Form:"
msgid ":guilabel:`Input Placeholder`: Type in an example to guide users how to input information where formatting is important, such as a phone number or email address."
msgid ":guilabel:`Label Position`: Choose the way the label is aligned with the rest of the form. The label can be hidden, above the field, to the far left of the field, or right adjusted and closer to the field."
msgid "By default, when a Form is submitted, it sends you an email with the customer's inputted information. To have it automatically generate a lead/opportunity instead, edit the Form and select :guilabel:`Create an Opportunity` as the Action."
msgid "If leads are activated in your CRM settings, selecting :guilabel:`Create an Opportunity` generates a lead instead. To learn more about activating leads in the CRM settings, head over to :doc:`convert`."
msgid "Lead mining is a feature that allows CRM users to generate new leads directly into their Odoo database. To ensure lead qualification, lead mining output is determined by a variety of filtering criteria, such as the country, the company size, and the industry."
msgid "After the :guilabel:`Lead Mining` setting is activated, a new button called :guilabel:`Generate Leads` is available to use in the :guilabel:`CRM` pipeline. Lead mining requests are also available through :menuselection:`CRM --> Configuration --> Lead Mining Requests`, or through :menuselection:`CRM --> Leads --> Leads` where the :guilabel:`Generate Leads` button is also available."
msgid "Choose to generate leads for :guilabel:`Companies` to get company information only, or choose :guilabel:`Companies and their Contacts` to get company information as well as individual employee contact information. When targeting :guilabel:`Companies and their Contacts`, there is an option to filter contacts based on :guilabel:`Role` or :guilabel:`Seniority`."
msgid "Make sure to be aware of the latest EU regulations when receiving contact information. Get more information about the General Data Protection Regulation on `Odoo GDPR <http://odoo.com/gdpr>`_."
msgid "To buy credits, navigate to :menuselection:`CRM --> Configuration --> Settings`. In the :guilabel:`Lead Generation` section, under the :guilabel:`Lead Mining` feature, click on :guilabel:`Buy Credits`."
msgid "Credits may also be purchased by navigating to the :menuselection:`Settings --> General Settings`. In the :guilabel:`In-App Purchases` section, under the :guilabel:`Odoo IAP` feature, click on :guilabel:`View My Services`."
msgid "When you qualify a lead into an opportunity you will most likely need to send them a quotation. You can directly do this in the CRM App with Odoo."
msgid "By clicking on any opportunity or lead, you will see a *New Quotation* button, it will bring you into a new menu where you can manage your quote."
msgid "Challenging your employees to reach specific targets with goals and rewards is an excellent way to reinforce good habits and improve your salespeople productivity. The Gamification module gives you simple and creative ways to motivate and evaluate your employees with real-time recognition and badges inspired by game mechanics."
msgid "Install the *Gamification* module, or the *CRM gamification* one, which adds some useful data (goals and challenges) that can be used on *CRM/Sale*."
msgid "As the gamification tool is a one-time technical setup, you need to activate the technical features in order to access the configuration. To do so, go to *Settings* and *Activate the developer mode*."
msgid "A challenge is a mission that you send to your sales team. It can include one or several goals, set for a specific period of time. Configure your challenge as follows:"
msgid "Badges are granted when a challenge is finished. This is either at the end of a running period (eg: end of the month for a monthly challenge), at the end date of a challenge (if no periodicity is set), or when the challenge is manually closed."
msgid "In the example below, 2 employees are being challenged with a *Monthly Sales Target*. The challenge is based on 2 goals: the total amount invoiced and number of new leads generated. At the end of the month, the winner will be granted with a badge."
msgid "You can create a new goal on the fly from a *Challenge* by clicking on *Add new item*, under *Goals*. Select the business object according to your company's needs. Examples: number of new leads, time to qualify a lead, total amount invoiced in a specific week, month or any other time frame based on your management preferences, etc."
msgid "For non-numerical achievements, **Badges** can be granted to users. From a simple thank you to an exceptional achievement, a badge is an easy way to express gratitude to a user for their good work. To create and grant badges to your employees based on their performance, go to :menuselection:`Settings --> Gamification Tools --> Badges`."
msgid "Parter Autocomplete helps you to enrich your contacts database with corporate data. Select one of the companies suggested in the dropdown, and quickly get all the information you need."
msgid "From any module, once you start to create a new contact typing the name of it, the system will suggest a potential match. If you select it, the contact will be populated with corporate data."
msgid "If you run out of credits, the only information that will be populated when clicking on the suggested company will be the website link and the logo."
msgid "Create custom dashboards in Google Spreadsheet that retrieves data directly from Odoo using spreadsheet formula. You can use it to create sales commission plans, budgets, project forecasts, etc. Formulas are written in Python but programming skills are not required."
msgid "From the *General Settings*, activate *Google Drive* and *Google Spreadsheet*. The options *Authorization Code* and *Get Authorization Code* are now available."
msgid "When you opening this new file, a second sheet is created automatically by Odoo with a tutorial/documentation on *How to use Google Spreadsheet*."
msgid "Google Drive limits the execution time of scripts; if the data you requested takes too long to be delivered, you might get an error. There is no specific size limit, since the time for Odoo to respond depends on several factors - although reading data regarding several thousand records is usually fine."
msgid "The theoretical formula is :command:`= oe_browse (table;columns;filters;orderby:limit)`. Used it if you want to display the information without grouping it (e.g.: each sales order in the database)."
msgid "The theoretical formula is :command:`= oe_read_group (table;columns;group_by;filters;orderby:limit)`. Use it when you want to display a sum of data (e.g.: total invoiced)."
msgid "From there you can filter to which opportunities you wish to see, yours, the ones from your sales channel, your whole company, etc. You can then click on filter and check Won/Lost."
msgid "While working with your opportunities, you might lose some of them. You will want to keep track of the reasons you lost them and also which ways Odoo can help you recover them in the future."
msgid "From the Kanban view with the filter(s) in place, you can select any opportunity you wish and work on it as usual. You can also restore it by clicking on *Archived*."
msgid "You can also restore items in batch from the Kanban view when they belong to the same stage. Select *Restore Records* in the column options. You can also archive the same way."
msgid "On the creation page, set an :guilabel:`Email Alias` to automatically generate a lead/opportunity for this Sales Team every time a message is sent to that unique email address. You can also choose whether to accept emails from :guilabel:`Everyone`, :guilabel:`Authenticated Partners`, or :guilabel:`Followers Only`."
msgid "Set a :guilabel:`Domain` to assign leads/opportunities to this Sales Team based on specific filters, such as country, language, or campaign. Set an :guilabel:`Invoicing Target` if this team has specific monthly revenue goals."
msgid "To add team members, click :guilabel:`Add` under the Assignment tab when editing the Sales Team's configuration page. Select a salesperson from the dropdown menu or create new salesperson. Set a maximum number of leads that can be assigned to this salesperson in a 30-day period to ensure that they do not overwork."
msgid "One person can be added as a team member or Team Leader to multiple Sales Teams, allowing them to access all of the pipelines that they need to."
msgid "Each tile gives an overview of the Sales Team's open opportunities, quotations, sales orders, and expected revenue, as well as a bar graph of new opportunities per week and an invoicing progress bar."
msgid "Click on the three dots in the corner of a tile to open a navigational menu that lets you quickly view documents or reports, create new quotations or opportunities, pick a color for this team, or access its configuration page."
msgid "*Lead Scoring* lets you rank and prioritize leads based on selected criteria. A higher score indicates that a lead is more likely to bring value to your company."
msgid "For example, if customers from Canada tend to be more likely to purchase your products, you can assign them a higher score than customers from other countries."
msgid "To use scoring, go to :menuselection:`Apps`, remove the :guilabel:`Apps` filter, search for :guilabel:`Lead Scoring` and then install the module."
msgid "Odoo can also assign leads to specific teams based on configured rules. To configure assignment rules, go to the individual Sales Team's configuration page via :menuselection:`CRM --> Leads --> Team Assignment` or :menuselection:`CRM --> Configuration --> Sales Teams`, and apply a specific Domain to each team. The Domain can include lead scores."
msgid "You can also find unassigned leads and create re-engagement campaigns using the :guilabel:`Email Marketing` or :guilabel:`Marketing Automation` apps."
msgid "Now each time a lead is created from the contact form it will keep track of the pages visited by that visitor. You have two ways to see those pages, on the top right corner of your lead/opportunity you can see a *Page Views* button but also further down you will see them in the chatter."
msgid "With **Odoo Point of Sale**, run your shops or restaurants easily. The app runs on the browser, but is able to continue working even if you are offline."
msgid "If you want to sell your products with a discount, for a product getting close to its expiration date for example, you can use discount tags. They allow you to scan discount barcodes."
msgid "Let's say you want 50% discount on a product you have to start your barcode with 22 (for the discount barcode nomenclature) and then 50 (for the %) before adding the product barcode. In our example, the barcode would be:"
msgid "By offering discounts, you can entice your customers and drastically increase your revenue. It is vital to offer discounts, whether they are time-limited, seasonal or manually given."
msgid "To activate time-limited discounts, you must activate the *Pricelists* feature. To do so, go to :menuselection:`Point of Sales --> Configuration --> Point of Sale` and open your PoS. Then, enable the pricelist feature."
msgid "By default, Odoo has a *Public Pricelist* configured. To create more, go to :menuselection:`Point of Sale --> Products --> Pricelists`. Then click on create."
msgid "When creating a pricelist, you can set several criteria to use a specific price: period, min. quantity, etc. You can also decide to apply that pricelist on specific products or on the whole range."
msgid "To activate the *Loyalty Program* feature, go to :menuselection:`Point of Sale --> Configuration --> Point of sale` and select your PoS interface. Under the Pricing features, select *Loyalty Program*"
msgid "You can decide what type of program you wish to use, if the reward is a discount or a gift, make it specific to some products or cover your whole range. Apply rules so that it is only valid in specific situation and everything in between."
msgid "When a customer is set, you will now see the points they will get for the transaction and they will accumulate until they are spent. They are spent using the button *Rewards* when they have enough points according to the rules defined in the loyalty program."
msgid "You probably know the concept of happy hour: during a certain period of time, the barman gives a discount on some drinks (usually 50% off or a buy one get one free). When the period is over, prices go back to normal. But how does that relate with Odoo?"
msgid "In Odoo, you can set up happy hours. It’s one of the many possible uses of *Pricelists*. Those *Pricelists* allow the creation of multiple prices for the same product: a regular one and a special one for happy hours. Available in the *PoS* app, those are really convenient."
msgid "To set up a *Pricelist*, go to :menuselection:`Point of Sale --> Configuration --> Configuration` and enable the *Pricelist* feature. Then, go to :menuselection:`Point of Sale --> Configuration --> Point of Sale` and enable *Pricelist* for the *PoS*."
msgid "Now, you can create *Pricelists* by clicking on the *Pricelists* link. Then, set it up by choosing the product category you want to include in your happy hour and the discount."
msgid "The Belgian government requires certain businesses to use a government-certified device called a **Fiscal Data Module** (also known as a **blackbox**). This device works together with the POS application and logs certain transactions. On top of that, the used POS application must also be certified by the government and must adhere to strict standards specified by them. `Odoo 9 (Enterprise Edition) is a certified application <http://www.systemedecaisseenregistreuse.be/systemes-certifies>`_. More information concerning the Fiscal Data Module can be found on `the official website <http://www.systemedecaisseenregistreuse.be/>`_."
msgid "A government certified `Fiscal Data Module <http://www.systemedecaisseenregistreuse.be/systemes-certifies#FDM%20certifiés>`_ per POS, all of them should work, but the Cleancash SC-B is recommended, you will also need:"
msgid "In order to use a Fiscal Data Module, you will need a registered IoT Box. These IoT Boxes are similar to the regular IoT Boxes we sell, but they are registered with the Belgian government. This is required by law. Attempting to use a Fiscal Data Module on a non-registered IoT Box will not work. You can verify that the Fiscal Data Module is recognized by the IoT Box by going to the *Hardware status page* via the IoT Box homepage."
msgid "An Odoo POS app can be given certified POS capabilities by installing the **Belgian Registered Cash Register** app (technical name: ``pos_blackbox_be``). Because of government restrictions imposed on us, this installation cannot be undone. After this, you will have to ensure that each POS configuration has a unique registered IoT Box associated with it (:menuselection:`Point of Sale --> Configuration --> Point of Sale` and ensure Hardware Proxy / IoT Box and the serial number of your IoT Box is set). The first time you open the Point of Sale and attempt to do a transaction, you will be asked to input the PIN that you received with your VAT signing card."
msgid "The certification granted by the government is restricted to the use on odoo.com Odoo Online instance. The usage of the module from the source or a modified version will **not** be certified. For on-premise users, we also support the Fiscal Data Module in such installations. The main restriction is that this requires an obfuscated version of the ``pos_blackbox_be`` module we will provide on request for Enterprise customers."
msgid "As mentioned before, in order to get certified the POS application must adhere to strict government guidelines. Because of this, a certified Odoo POS has some limitations not present in the non-certified Odoo POS."
msgid "Some models don't require an IoT box, but the connection between your web browser and the printer may require a :doc:`secure connection with the HTTPS protocol <https>`. If so, a self-signed certificate is necessary to use your printer."
msgid "Please check the following list of compatible `Epson ePOS printers <https://c4b.epson-biz.com/modules/community/index.php?content_id=91>`_. This list includes the following models:"
msgid "To avoid having to accept the self-signed certificate several times, you can export it and then import it to your web browser or mobile device."
msgid "To do so, access your ePOS printer's settings with your web browser by navigating to its IP address, for example, `https://192.168.1.25`. Then, accept the self-signed certificate."
msgid "Go to the :guilabel:`Authorities` tab and click on :guilabel:`Import` and select your previous file. Accept all warnings and restart your browser."
msgid "On your Android device, open the settings and search for *certificate*. Then, click on **Certificate AC** (Install from device storage), and select the certificate."
msgid "**Point of Sale** is a fully integrated application that allows you to sell products (online or offline) with any device. It also automatically registers product moves in your stock, gives you real-time statistics, and consolidations across all shops."
msgid "To make products available for sale, go to :menuselection:`Point of Sale --> Products --> Products`, and select a product to open the product form. In the :guilabel:`Sales` tab, enable :guilabel:`Available in POS`."
msgid "To add a payment method, you first need to create it. Go to :menuselection:`Point of Sale --> Configuration --> Payment Methods --> Create`, and set a name. Check :guilabel:`Identify Customer` to allow this payment method *exclusively* for registered customers."
msgid "Then, select the :guilabel:`Journal`. Choose :guilabel:`Cash` to use this payment method for cash payments, or :guilabel:`Bank` to use it for card payments."
msgid "Selecting a :guilabel:`bank` journal automatically adds the :guilabel:`Use a Payment Terminal` field in which you can add your terminal's information."
msgid "Credentials are mandatory to use a payment terminal. To learn how to configure the different terminals, check out the following documentation pages:"
msgid "Once the payment method is created, you can select it in your POS settings. To do so, go to :menuselection:`Point of Sale --> Configuration --> Settings`. Select a POS for which you wish to make the payment method available in the :guilabel:`Point of Sale` field, and add the payment method(s) under the :guilabel:`Payment` section."
msgid "From the **POS dashboard**, click :guilabel:`New Session` and at the :guilabel:`Opening Cash Control` screen, click :guilabel:`Open Session` to start a POS session, or click :guilabel:`Continue Selling` if the session is already opened."
msgid "Click products to add them to the cart. To change the **quantity**, click :guilabel:`Qty` and enter the number of products using the keypad. To add a **discount** or modify the product **price**, click respectively :guilabel:`% Disc` or :guilabel:`Price` and enter the amounts."
msgid "Once an order is completed, proceed to checkout by clicking :guilabel:`Payment`. Select the **payment method**, enter the received amount, and click :guilabel:`Validate`. Click :guilabel:`New Order` to move on to the next customer."
msgid "You can also refund a product by selecting the returned product from an open session, and setting a negative quantity that equals the number of returned products. To do so, click :guilabel:`Qty` and :guilabel:`+/-`, followed by the quantity of returned products."
msgid "To close your session, click :guilabel:`Close` in the upper right corner of your screen; doing so opens the :guilabel:`Closing Control` pop-up screen. From this screen, you can retrieve various information:"
msgid "Before closing this window, count your cash using the calculator icon. Doing so opens a pop-up window that computes the total amount in the cash drawer depending on the coins and bills counted and added manually. Then, click :guilabel:`Confirm` or :guilabel:`Discard` to close the window. The computed amount is set in the :guilabel:`Counted` column, and the :guilabel:`Money Details` are specified in the **Notes** section."
msgid "Depending on your setup, you might only be allowed to close a session if the expected cash revenue equals the counted cash. To close it anyway, click :guilabel:`Ok` at the :guilabel:`Payments Difference` screen."
msgid "To access your statistics, go to :menuselection:`Point of Sale --> Reporting --> Orders`. Or, from the **POS dashboard**, click the vertical ellipsis (:guilabel:`⋮`) button, :guilabel:`Reporting`, and :guilabel:`Orders`."
msgid "To do so, activate the :ref:`developer mode <developer-mode>`, go to :menuselection:`Settings --> Technical --> Parameters --> System Parameters`, then create a new parameter, add the following values and click on *Save*."
msgid "Registering your customers will give you the ability to grant them various privileges such as discounts, loyalty program, specific communication. It will also be required if they want an invoice and registering them will make any future interaction with them faster."
msgid "Start by creating your Adyen account on `Adyen's website <https://www.adyen.com/>`_. Then, board your terminal following the steps described on your terminal's screen."
msgid "First, go to :menuselection:`Point of Sale --> Configuration --> Settings --> Payment Terminals`, and enable :guilabel:`Adyen`. Then, go to :menuselection:`Configuration --> Payment Methods` and create a new payment method. Select :guilabel:`Adyen` in the :guilabel:`Use a Payment Terminal` field."
msgid "To find this number, go to your **Adyen account**. Then, go to :menuselection:`Point of Sale --> Terminals`, select the terminal to link, and copy-paste its serial number onto the Odoo mandatory field."
msgid "To add a new **payment method** to a point of sale, go to :menuselection:`Point of Sale --> Configuration --> Point of Sale`. Then, select the POS and go to :menuselection:`Payments --> Payment Methods`, and add your new method for Adyen."
msgid "When processing a payment, select :guilabel:`Adyen` as the payment method. Check the amount and click on :guilabel:`Send`. Once the payment is successful, the status changes to :guilabel:`Payment Successful`."
msgid "In case of connexion issues between Odoo and the payment terminal, force the payment by clicking on :guilabel:`Force Done`, which allows you to validate the order."
msgid "Connecting an Ingenico Payment Terminal to Odoo is a feature that requires an IoT Box. For more information on how to connect an IoT Box to your database, please refer to the :doc:`IoT documentation </applications/productivity/iot/config/connect>`."
msgid "Now, click on connection change and TCP/IP. Type the IP of your *IoT Box* (you can find it on the form view of your IoT Box). Then, enter 9000 as port. The terminal will restart. Once it is done, go on your *IoT Box* form in Odoo and verify that the terminal has been found."
msgid "Go back in :menuselection:`Point of Sale --> Configuration --> Point of Sale`, go in the payments section and access your payment methods. Create a new payment method for Ingenico, select the payment terminal option Ingenico, and select your payment terminal device."
msgid "In your *PoS interface*, when processing a payment, select a *Payment Method* using a payment terminal. Check that the amount in the tendered column is the one that has to be sent to the payment terminal and click on *Send*. When the payment is successful, the status will change to *Payment Successful*."
msgid "If there is any issue with the payment terminal, you can still force the payment using the *Force Done*. This will allow you to validate the order in Odoo even if the connection between the terminal and Odoo has issues."
msgid "Even though Worldline has recently acquired SIX Payment Services and both companies use Yomani payment terminals, the firmware they run is different. Terminals received from Worldline are therefore not compatible with this integration."
msgid "First, make sure that the :guilabel:`POS Six` module is installed. For this, go to :guilabel:`Apps`, remove the :guilabel:`Apps` filter, and search for *POS Six*."
msgid "Back in :menuselection:`Point of Sale --> Configuration --> Payment Methods`, click :guilabel:`Create` to create a new payment method for SIX, select the payment terminal option :guilabel:`SIX`, and enter the payment terminal IP address."
msgid "In the :abbr:`PoS (Point of Sale)` interface, at the moment of the payment, select a payment method using a payment terminal. Verify that the amount in the tendered column is the one that has to be sent to the payment terminal and click on :guilabel:`Send`. To cancel the payment request, click on :guilabel:`Cancel`."
msgid "When the payment is done, the status will change to :guilabel:`Payment Successful`. If needed, reverse the last transaction by clicking on :guilabel:`Reverse`."
msgid "If there is any issue with the payment terminal, you can still force the payment using the :guilabel:`Force Done` button. This will allow you to validate the order in Odoo even if there are connection issues between the payment terminal and Odoo."
msgid "Activate **Stripe** in the settings by going to :menuselection:`Point of Sale --> Configuration --> Settings --> Payment Terminals` and enabling :guilabel:`Stripe`."
msgid "Go to :menuselection:`Point of Sale --> Configuration --> Payment Methods`, click :guilabel:`Create`, and complete the :guilabel:`Method` field with your payment method's name;"
msgid "Click :guilabel:`Identify Customer` to allow this payment method **exclusively** for identified customers. For any unidentified customers to be able to pay with Stripe, leave the :guilabel:`Identify Customer` field unchecked."
msgid "Click :guilabel:`Connect Stripe`. Doing so redirects you automatically to a configuration page. Fill in all the information to create your Stripe account and link it with Odoo. Once the forms are completed, the API keys (:guilabel:`Publishable Key` and :guilabel:`Secret Key`) can be retrieved on **Stripe's** website. To do so, click :guilabel:`Get your Secret and Publishable keys`, click the keys to copy them, and paste them into the corresponding fields in Odoo. Your terminal is ready to be configured in a POS."
msgid "For databases hosted **On-Premise**, the :guilabel:`Connect Stripe` button does not work. To retrieve the API keys manually, log in to your `Stripe dashboard <https://dashboard.stripe.com>`_, type `API` in the search bar, and click :guilabel:`Developers > API`."
msgid "To add a **payment method** to your point of sale, go to :menuselection:`Point of Sale --> Configuration --> Settings`. Select the POS, scroll down to the :guilabel:`Payments` section, and add your payment method for **Stripe** in the :guilabel:`Payment Methods` field."
msgid "When processing a payment, select :guilabel:`Stripe` as the payment method. Check the amount and click :guilabel:`Send`. Once the payment is successful, the status changes to :guilabel:`Payment Successful`. To cancel the payment request, click :guilabel:`cancel`."
msgid "In case of connection issues between Odoo and the payment terminal, force the payment by clicking on :guilabel:`Force Done`, which allows you to validate the order."
msgid "Log into your `Stripe's dashboard <https://dashboard.stripe.com>`_ and go to :menuselection:`Stripe dashboard --> Payments --> Readers --> Locations`;"
msgid "You must provide a **registration code**. To retrieve that code, swipe right on your device, enter the admin PIN code (by default: `07319`), validate, and click :guilabel:`Generate a registration code`."
msgid "Back in :menuselection:`Point of Sale --> Configuration --> Point of Sale`, go in the payments section and access your payment methods. Create a new payment method for Vantiv, select the payment terminal option Vantiv, and create new Vantiv credentials."
msgid "To create new Vantiv credentials, fill in your merchant ID and password, then save. Make sure the credentials you just created are selected, then save the payment method."
msgid "Connecting a Worldline Payment Terminal to Odoo is a feature that requires an IoT Box. For more information on how to connect one to your database, please refer to the :doc:`IoT documentation </applications/productivity/iot/config/connect>`."
msgid "On the *Port number* screen, enter **9001** (or **9050** for Windows) and click on :menuselection:`OK` (*ECR protocol SSL no*) :menuselection:`--> OK`. Click on **Stop** three times; the terminal automatically restarts."
msgid "From the Point of Sale application, go to :menuselection:`Configuration --> Settings --> Payment terminals` and activate the *Worldline* payment terminal."
msgid "Then, go to :menuselection:`Configuration --> Payment methods` and create a new payment method for *Worldline*. Select the payment terminal *Worldline* and your payment terminal device on your *Payment Method form*."
msgid "To reach Wordline's technical assistance, call `02 727 61 11` and choose \"merchant\". Your call is automatically transferred to the desired service."
msgid "When processing a payment, select *Worldline* as payment method. Check the amount and click on *Send*. Once the payment is successful, the status changes to *Payment Successful*."
msgid "In case of connexion issues between Odoo and the payment terminal, force the payment by clicking on *Force Done*, which allows you to validate the order. This option is only available after receiving an error message informing you that the connection failed."
msgid "Use the *Bill Printing* feature to print the bill before the payment. This is useful if the bill is still subject to evolve and is thus not the definitive ticket."
msgid "In Odoo, *Fiscal Positions* let you apply different taxes based on the customer location. In a *Point of Sale*, such as a restaurant, it can be used to apply different taxes depending if the customer eats in or takes away."
msgid "To enable this feature, go to :menuselection:`Point of Sale --> Configuration --> Point of Sale` and check *Fiscal Position per Order*. Now, you can choose the fiscal positions you want for your *PoS*."
msgid "If you want to use a default fiscal position, meaning that a preexisting value is always automatically assigned, go to :menuselection:`Point of Sale --> Configuration --> Point of Sale` and enable *Fiscal Position*. Now, choose one to set as the default one."
msgid "To ease the workflow between the front of house and the back of the house, printing the orders taken on the PoS interface right in the kitchen or bar can be a tremendous help."
msgid "To activate the *Order printing* feature, go to :menuselection:`Point of Sales --> Configuration --> Point of sale` and select your PoS interface."
msgid "Restaurants have specific needs that shops don’t have. That’s why Odoo gives restaurant owners several unique features to help them manage their business in the best possible way."
msgid "Floor and table management, bill splitting, or even the possibility to print orders from the kitchen, everything is there to help your business shine and your employees to work efficiently."
msgid "To activate the bar/restaurant features, go to :menuselection:`Point of Sale --> Configuration --> Point of Sale` and open your PoS. Now, select *Is a Bar/Restaurant*."
msgid "Once your *Point of Sale* has been configured, select *Table Management* under :menuselection:`Point of Sale --> Configuration --> Point of Sale`. Then, click on *Floors* to create and name your floor and tables."
msgid "To make your table easier to be found, you can rename them, change their shape, size or even color. It is also possible to add the maximum number of sits the table can have."
msgid "If your customers want to move to another table after they already ordered, use the transfer button. This way, the order is also moved to the new table."
msgid "Offering an easy bill splitting solution to your customers will leave them with a positive experience. That's why this feature is available out-of-the-box in the Odoo Point of Sale application."
msgid "To activate the *Bill Splitting* feature, go to :menuselection:`Point of Sales --> Configuration --> Point of sale` and select your PoS interface."
msgid "Tipping is customary in multiple countries. Point of Sale allows tipping in :doc:`shops <../overview/getting_started>`, :doc:`bars <../restaurant>`, or :doc:`restaurants <../restaurant>`."
msgid "To allow tipping in your POS, activate the :guilabel:`Tips` feature in :menuselection:`Point of Sale --> Configuration --> Settings`. At the top of the page, select the POS in which you wish to allow **tipping**, scroll down to the :guilabel:`Payment` section and check :guilabel:`Tips`. Once enabled, add a :guilabel:`Tip Product` in the corresponding field, and save. The designated product will be used as a reference on customers' receipts."
msgid "**Tip products** can be created on the spot. To do so, enter a product's name in the :ref:`Tip Product <configuration>` field and click :guilabel:`Create` or press **enter**. The product is automatically configured to be used as a tip at the payment screen."
msgid "However, if you wish to be able to select the tip product in a POS session, you must activate the **Available in POS** setting. To do so, click :guilabel:`Create and edit...` to open the product configuration form. Then, go to the :guilabel:`Sales` tab, tick the :guilabel:`Available in POS` checkbox, and click :guilabel:`Save & Close`."
msgid "If you use an :doc:`Adyen <../payment/adyen>` payment terminal and wish to enable **tips** using the terminal, check :guilabel:`Add tip through payment terminal (Adyen)` below the :ref:`tip settings <configuration>`."
msgid "If you use a POS system in a bar or a restaurant, you can enable :guilabel:`Add tip after payment (North America specific)`. Doing so generates a bill to print and complete manually by the customer and the waiter. That bill indicates the tip value the customer chooses to give after the payment."
msgid "To add tips to an order, :doc:`access the payment screen <../overview/getting_started>` and click :guilabel:`♥ Tip`. Then, enter the tipping amount, click :guilabel:`Confirm` to validate, and process the payment."
msgid "Alternatively, you can select the :ref:`tip product <tip-product>` on the POS interface to add it to the cart. When selected, the product is automatically set as a tip, and its default value equals its **Sales Price**."
msgid "During checkout, select **Adyen** as the payment terminal, and send the payment request to the device by clicking :guilabel:`Send`. The customers are asked to enter the desired tipping amount on the terminal's screen before proceeding to the payment."
msgid "On the following screen, click the percentage (:guilabel:`15%`, :guilabel:`20%`, :guilabel:`25%`), :guilabel:`No Tip`, or enter the tipping amount the customer chose to give. Then, click :guilabel:`Settle` to move to the following order."
msgid "Using a barcode scanner to process point-of-sale orders improves your efficiency in providing quicker customer service. Barcode scanners can be used both to scan products or to log employees into a POS session."
msgid "To use a barcode scanner, you must enable the feature in the Inventory app. Go to :menuselection:`Inventory --> Configuration --> Settings`, in the :guilabel:`Barcode` section, tick :guilabel:`Barcode Scanner` and save."
msgid "To use this feature in POS, your products must have barcodes assigned. To do so, go to :menuselection:`Point of Sale --> Products --> Products` and open a **product form**. Add a barcode number in the :guilabel:`Barcode` field in the :guilabel:`General Information` tab."
msgid "To add an identification number to an employee, go to the **Employees** app and open an **employee form**. Choose an identification number for your employee and fill in the :guilabel:`PIN Code` field in the :guilabel:`HR Settings` tab."
msgid "Scan a product's barcode using a barcode scanner. Doing so adds it directly to the cart. To change the quantity, scan a product as many times as needed, or click :guilabel:`Qty` and enter the number of products using the keypad."
msgid "You can also use a barcode scanner to log your employees. To do so, :ref:`restrict access <restrict-employee-pos>` to the POS and :ref:`use barcodes to log your employees in <employee-barcode>` your POS."
msgid "**Cash rounding** is required when the lowest physical denomination of currency, or the smallest coin, is higher than the minimum unit of account."
msgid "For example, some countries require their companies to round up or down the total amount of an invoice to the nearest five cents, when the payment is made in cash."
msgid "Go to :menuselection:`Point of Sale --> Configuration --> Point of Sale`, open the point of sale you want to configure, and enable the *Cash Rounding* option."
msgid "Define here your *Rounding Precision*, *Profit Account*, and *Loss Account*, then save both the Rounding Method and your Point of Sale settings."
msgid "First, you need to open a session and set your customer. Open the **POS interface** by going to :menuselection:`Point of Sale --> New session --> Open session`. Then, click :guilabel:`Customer` to access the list of **customers**."
msgid "From there, you can either set an existing customer by clicking their name or create a new one by clicking :guilabel:`Create`. Doing so opens a customer creation form to fill in with their information. Click :guilabel:`Save` to validate and set this new customer."
msgid "Once an order is done, click :guilabel:`Payment` to move to the **payment screen**. Click :guilabel:`Invoice` underneath the customer's name to enable issuing and printing invoices upon payment."
msgid "Customers can also request an invoice by scanning the **QR code** printed on their receipt. Upon scanning, they must fill in a form with their billing information and click :guilabel:`Get my invoice`. On the one hand, doing so generates an invoice available for download. On the other hand, the order status goes from :guilabel:`Paid` or :guilabel:`Posted` to :guilabel:`Invoiced` in the Odoo backend."
msgid "To use this feature, you have to enable QR codes on receipts by going to :menuselection:`Point of Sale --> Configuration --> Settings`. Then, select the POS in the :guilabel:`Point of Sale` field, scroll down to the :guilabel:`Bills & Receipts` section and enable :guilabel:`Use QR code on ticket`."
msgid "With Odoo *Point of Sale*, you can manage multiple cashiers. This feature allows you to keep track of who is working, when and how much each cashier made for that session."
msgid "To enable the feature, go to your *PoS settings* and check log in with employees on your *PoS form*. Then, add the employees that have access to the cash register."
msgid "You can ask your employees to log themselves with their badges. To do so, set up a barcode at the same place you add the PIN code. Print the badge and when they will scan it, the cashier will be switched to that employee."
msgid "Set up receipts by going to :menuselection:`Point of Sale --> Configuration --> Point of Sale`, selecting a POS, and scrolling down to the :guilabel:`Bills & Receipts` section."
msgid "To **customize** the **header** and **footer**, activate :guilabel:`Header & Footer` and fill in both fields with the information to be printed on the receipts."
msgid "From the POS interface, click :guilabel:`Orders`, open the dropdown selection menu next to the search bar, and change the default :guilabel:`All active orders` filter to :guilabel:`Paid`. Then, select the corresponding order and click :guilabel:`Print Receipt`."
msgid "You can filter the list of orders using the search bar. Type in your reference and click :guilabel:`Receipt Number`, :guilabel:`Date`, or :guilabel:`Customer`."
msgid "When working in retail, you might need to order products directly from your Point of sale. Fortunately, Odoo Point of Sale is fully integrated with Odoo Sales, meaning that you can create a sales order and pay for it directly from your point of sale."
msgid "From the **Point of Sale** application, open a new session. Then, click on :guilabel:`Quotations/Orders` to get the complete list of quotations and sales orders created on the sales application."
msgid "To ease finding the right sales order, you can filter that list on the **customer** or on the **order reference**. You can also set the customer before clicking on :guilabel:`Quotations/Orders` to reduce the list to one particular customer."
msgid "Settle the order **partially**: after clicking on :guilabel:`Apply a down payment`, enter the percentage of down payment you want the customer to pay. Then, click on :guilabel:`ok` and proceed with the order."
msgid "Working with **serial numbers** and **lots** allows tracking your products' movements. When products are tracked, the system identifies their location based on their last movement."
msgid "To enable traceability, go to :menuselection:`Point of Sale --> Products --> Products`. Then, select a product and check the :guilabel:`Tracking By Unique Serial Number` or the :guilabel:`Tracking By Lots` box in the :guilabel:`Inventory` tab."
msgid "You can import serial numbers in Point of Sale. To do so, select a **sales order** or a **quotation** containing tracked products. Then, agree to load the **Lots or Serial Numbers** linked to the :abbr:`SO (sales order)`."
msgid "If a tracked product is available in your POS, adding the product to the cart opens a pop-up window where you can type or scan the product's serial or lot numbers. To add more than one of the same tracked products, click on **enter** to validate and start a new line."
msgid ":guilabel:`Lot & Serial Number(s)` are :guilabel:`required` on tracked products but not mandatory. Meaning that not attributing some or any does **not** prevent from completing the sale."
msgid "From a single view, you can send out quotations, confirm orders, schedule rentals, register when products are picked up and returned, and invoice your customers."
msgid "Go to :menuselection:`Rental --> Products`, select or create a product, and click on the product's *Rental* tab. Under *Rental Pricing*, click on *Add a price*. Then choose a *Unit* of time (hours, days, weeks, or months), a *Duration*, and a *Price*. You can add as many price lines as necessary, usually to give out discounts for longer rental durations."
msgid "Under *Reservations*, you can add fines for any *Extra Hour* or *Extra Day*. You can also set a *Security Time*, expressed in hours, to make the product temporarily unavailable between two rental orders."
msgid "If you want to rent a product created outside of the Rental app, do not forget to tick *Can be Rented* under the product's name. By default, this option is ticked when you create a product directly from the Rental app."
msgid "After an order is created, Odoo selects the second line as this is the cheapest option. The customer has to pay three times '3 days' to cover the rental's eight days, for a total of $750."
msgid "You can ask your customers to sign a rental agreement outlining the arrangement between you and your customers before they pick up products to make sure your products are returned on time and in their original condition. To do so, go to :menuselection:`Rental --> Configuration --> Settings`, activate *Digital Documents*, and *Save*."
msgid "Once the app settings are saved, you have the option to change the default *Rental Agreement* from the dropdown menu. You can pick any document already uploaded to the *Sign* app, or upload a new one to the *Sign* app by clicking on *Upload Template*."
msgid "To request a customer signature, select a confirmed rental order, click on *Sign Documents*, choose the document template and click on *Sign Documents* again. On the next window, select your customer and click on *Sign Now* to start the signing process with your customer. Once the document is completed, click on *Validate & Send Completed Document*."
msgid "You can print and give your customers receipts when they pick up and/or return products. To do so, open any rental order, click on *Print* and select *Pickup and Return Receipt*. Odoo then generates a PDF detailing all information about the current status of the rented items: which were picked up, when they are expected to be returned, which were returned, and potential rental delay costs."
msgid "The **Amazon Connector** synchronizes the orders between Amazon and your Odoo database, which reduces considerably the amount of time spent on your Amazon Seller Central dashboard, making your daily routine a lot easier."
msgid "The connector is designed to synchronize orders' data as detailed above. Other actions, such as downloading monthly fees reports, handling disputes, or issuing refunds must be managed from Amazon Seller Central, as usual."
msgid "The Amazon Connector supports all the current marketplaces. If a marketplace is not listed in your Amazon marketplaces, you can :ref:`add a new marketplace <amazon/add-new-marketplace>`."
msgid "Orders are automatically fetched from Amazon and synchronized in Odoo at regular intervals. The synchronization is based on the Amazon status: only orders whose status has changed since the last synchronization are fetched from Amazon. For **FBA** (Fulfilled by Amazon), only **Shipped** and **Canceled** orders are fetched. For **FBM** (Fulfilled by Merchant), the same is done for **Unshipped** and **Canceled** orders. For each synchronized order, a sales order and a customer are created in Odoo if they are not yet registered."
msgid "To force the synchronization of an order whose status has not changed since the last synchronization, activate the :ref:`developer mode <developer-mode>`, navigate to your Amazon account and modify the date under :menuselection:`Orders Follow-up --> Last Order Sync`. Pick a date anterior to the last status change of the order that you wish to synchronize and save."
msgid "To synchronize immediately the orders of your Amazon account switch to :ref:`developer mode <developer-mode>`, head to your Amazon account and click on **SYNC ORDERS**. The same can be done with pickings by clicking on **SYNC PICKINGS**."
msgid "When a **FBM** (Fulfilled by Merchant) order is synchronized in Odoo, a picking is created along with the sales order and the customer. You can either ship all the ordered products to your customer at once or ship products partially by using backorders."
msgid "When a picking related to the order is confirmed, a notification is sent to Amazon who will, in turn, notify the customer that the order (or a part of it) is on its way."
msgid "Amazon requires to provide a tracking reference with each delivery. You'll need to assign a carrier. If the carrier doesn't automatically provide a tracking reference, you'll need to set one manually. This concerns all marketplaces."
msgid "If your chosen carrier isn't one supported by Odoo, you can still create a carrier bearing its name (e.g. create a carrier named `Colissimo`). This name is case insensitive, but be careful about typos, as Amazon won't recognize them."
msgid "Create a delivery carrier named `Self Delivery` to inform Amazon that you make your own deliveries. You still have to enter a tracking reference."
msgid "Keep in mind that the customer is notified by email about the delivery, and the carrier and tracking reference are displayed in the email to the customer."
msgid "When a **FBA** (Fulfilled by Amazon) order is synchronized in Odoo, a stock move is recorded for each sales order item so that it is saved in your system. Inventory managers can find such moves in :menuselection:`Inventory --> Reporting --> Product Moves`. They pick up products in a specific inventory location called **Amazon**. This location represents your stock in Amazon's warehouses and allows you to manage the stock of your products under the FBA program."
msgid "To follow your Amazon (FBA) stock in Odoo, you can make an inventory adjustment after replenishing it. You can also trigger an automated replenishment from reordering rules on the Amazon location."
msgid "The Amazon location is configurable by Amazon account managed in Odoo. All accounts of the same company use the same location by default. It is however possible to follow the stock by marketplace. First, remove the marketplace for which you want to follow the stock separately from the list of synchronized marketplaces. Then, create another registration for this account and remove all marketplaces, except the one to isolate from the others. Finally, assign another stock location to the second registration of your account."
msgid "You can issue invoices for Amazon orders in Odoo. Click **Create Invoice** in the sales order to do so. You can also do it in batch from the list view of orders. Then, confirm and send the invoices to your customers."
msgid "As the customer has paid Amazon as an intermediary, you should register invoice payments in a payment journal dedicated to Amazon (e.g. Amazon Payments, with a dedicated intermediary account). You can do the same with the vendor bill received from Amazon and dedicated to commissions. When you receive the balance on your bank account at the end of the month and record your bank statements in Odoo, you simply credit the Amazon intermediary account by the amount received."
msgid "As a sales team is set on your account under the tab **Order Follow-up**, this helps you give quick glances at the figures in just a few clicks in Sales reporting. By default, your account's sales team is shared between all of your company's accounts."
msgid "It is also possible to perform reporting on a per-marketplace basis in a similar fashion. First, remove the marketplace you wish to track separately from the list of synchronized marketplaces. Then, create another registration for this account and remove all marketplaces, except the one to isolate from the others. Finally, assign another sales team to one of the two registrations of your account."
msgid "Choose a meaningful name for your account (e.g. `Europe`), and select your :guilabel:`Sign-up Marketplace`. This is the original sign-up marketplace of your seller account (e.g. if you created your account on Amazon Germany, your sign-up marketplace will be `amazon.de`)"
msgid "Upon saving, a button to :guilabel:`link with Amazon` appears. Click on it to be redirected to the Amazon login page, or directly to the consent page if you are already logged in. There, confirm that you want Amazon to give Odoo access to your account and related data."
msgid "Once the account is registered, the marketplaces available to this account are synchronized and listed under the :guilabel:`Marketplaces` tab. If you wish, you can remove some items from the list of synchronized marketplaces to disable their synchronization."
msgid "When an Amazon order is synchronized, up to three sales order items are created in Odoo for each product sold on Amazon: one for the marketplace product, one for the shipping charges (if any) and one for the gift wrapping charges (if any)."
msgid "The selection of a database product for a sales order item is done by matching its **internal reference** with the **SKU** for marketplace items, the **shipping code** for delivery charges, and the **gift wrapping** code for gift wrapping charges."
msgid "For marketplace products, pairings are saved as **Amazon Offers** which are listed under the **Offers** stat button on the account form. Offers are automatically created when the pairing is established and are used for subsequent orders to lookup SKUs. If no offer with a matching SKU is found, :ref:`the internal reference is used instead <amazon/matching>`."
msgid "It is possible to force the pairing of a marketplace item with a specific product by changing either the product or the SKU of an offer. The offer can be manually created if it was not automatically done yet. This is useful if you do not use the internal reference as the SKU or if you sell the product under different conditions."
msgid "If no database product with a matching internal reference is found for a given SKU or gift wrapping code, a default database product **Amazon Sale** is used. The same is done with the default product **Amazon Shipping** and the shipping code."
msgid "To allow for tax reporting of Amazon sales with Odoo, the taxes applied to the sales order items are those set on the product or determined by the fiscal position. Make sure to have set the correct taxes on your products in Odoo or to have it done by a fiscal position, to avoid discrepancies in the subtotals between Seller Central and Odoo."
msgid "As Amazon does not necessarily apply the same taxes as those configured in Odoo, it may happen that order totals differ by a few cents from that on Seller Central. Those differences can be resolved with a write-off when reconciling the payments in Odoo."
msgid ":ref:`All marketplaces are supported by the Amazon Connector <amazon/supported-marketplaces>`, but recently created ones might be missing from your database. To add a new marketplace, proceed as follows:"
msgid "Create a new marketplace record. Enter the :guilabel:`Marketplace ID` and select the :guilabel:`Amazon Region` for your marketplace as described in the `Amazon Documentation for marketplace IDs and regions <https://developer-docs.amazon.com/amazon-shipping/docs/marketplace-ids>`_, and the :guilabel:`Seller Central URL` as described in the `Amazon Documentation for seller central URLs <https://developer-docs.amazon.com/amazon-shipping/docs/seller-central-urls>`_."
msgid "Set the name of the record to `Amazon.<country code>` to easily retrieve it (e.g.: **Amazon.se**). The :guilabel:`API Identifier`, the :guilabel:`Region` and the :guilabel:`Seller Central URL` fields should respectively hold the *MarketplaceId*, the selected Amazon region and the *Seller Central URL* values from the Amazon Documentation."
msgid "Once the marketplace is saved, update the Amazon Account configuration by going to :menuselection:`Sales --> Configuration --> Settings --> Connectors --> Amazon Sync --> Amazon Accounts`. Open the account on which you wish to use the new marketplace, go to the :guilabel:`Marketplaces` tab and click on :guilabel:`Update available marketplaces` (an animation should confirm the success of the operation). Newly added marketplaces are automatically added to the list of synchronized marketplaces. If the new marketplace is not added to the list, it means that it is either incompatible or unavailable for your seller account."
msgid "The **Description Template** allows you to use templates for your listings. The default template only use the **eBay Description** field of the product. You can use html inside the **Description Template** and in the **eBay Description**."
msgid "When the **use eBay** on a product with variations is checked and with **Fixed Price** as **Listing Type**, the eBay form is slightly different. In the variants array, you can choose which variant will be listed on eBay as well as set the price and the quantity for each variant."
msgid "Products identifiers such as EAN, UPC, Brand or MPN are required in most of the eBay category. The module manages the EAN and UPC identifiers with the **Barcode** field of the product variant. If the **Barcode** field is empty or is value is not valid, the EAN and UPC values will be set as 'Does not apply' as recommended by eBay. The Brand and MPN values are working as item specifics and should be define in the **Variants** tab on the product form. If these values are not set, 'Does not apply' will be used for the eBay listing."
msgid "In order to create your tokens, you need to create a developer account on the `developer portal <https://go.developer.ebay.com/>`_. Once you are logged in, you can create **Sandbox Keys** and **Production Keys** by clicking on the adequate buttons."
msgid "After the creation of the keys, you can get the user token. To do so, click on the **Get a User Token** link in the bottom of the page. Go through the form, log in with you eBay account and you will get the keys and token needed to configure the module in Odoo."
msgid "First choose if you want to use the production or the sandbox eBay Site. Then fill in the fields **Developer Key**, **Token**, **App Key**, **Cert Key**. Apply the changes."
msgid "Once the page is reloaded, you need to synchronize information from eBay. Push on **Sync countries and currencies**, then you can fill in all the other fields."
msgid "Since September 2021, **eBay requires supporting customer account deletion/closure notifications**. As such, when eBay receives an account request for deletion, all eBay partners must confirm the reception of the request and take further action if necessary."
msgid "Odoo has a notification endpoint to receive those notifications, confirm the reception of the request, and handle the first set of actions to anonymize the account details in **Contacts** and remove the customer's access to the portal."
msgid "Make sure to correctly :ref:`set up your subscription to the marketplace account deletion notifications <ebay/subscribe-account-deletion-notifications>` as eBay may temporarily disable the related eBay account until the subscription is completed."
msgid "The endpoint details can be found in :menuselection:`Sales --> Configuration --> Settings --> eBay`. Click on *Generate Token* to retrieve your **Verification Token**."
msgid "After setting the retrieved endpoint details in eBay's dashboard, consider testing the connectivity with the **Send Test Notification** button."
msgid "If you have a lot of products, the eBay API can sometimes refuse some synchronization calls due to a time-based limit on the number of requests that eBay enforces."
msgid "To fix this issue, a new implementation mechanism has been developed; however this updated mechanism is disabled by default to avoid having the 2 systems running in parallel in existing installations."
msgid "Activate the new synchronization actions (*Ebay: get new orders* which runs every 15min by default and *Ebay: synchronise stock (for 'get new orders' synchronisation)* which runs once a day per default)"
msgid "A down payment is a partial payment made by the buyer when a sales contract is concluded. This implies both parties' full commitment (seller and buyer) to honor the contract. With a down payment, the buyers show their will to acquire the product and agree to pay the rest later, while the sellers are obliged to provide the goods by accepting it."
msgid "Sometimes a down payment is required for expensive orders or projects. That way, you can protect yourself and make sure that your customer is reliable."
msgid "When a sales order is confirmed, you then have the possibility to create an invoice. Invoices are automatically created in drafts so that you can review them before validation. To create an invoice, Odoo Sales offers you 3 options:"
msgid "In terms of down payment, it can either be a fixed amount or a percentage of the total amount. The first time you request a down payment, you can set a percentage or a fixed amount of your choice, and select the right income account and taxes. These settings will be reused for future down payments."
msgid "When you request your first down payment, a new product called **Down payment** will be created. This product will be registered as a **service** product with an invoicing policy of **ordered quantities**. As a reminder, you can edit this product and modify it at any time. Please note that if you choose **delivered quantities** as invoicing policy, **you will not be able to create an invoice**."
msgid "For this first example, we will use a 50% amount down payment with a product using **ordered quantities** as invoicing policy. Make sure to check out our documentation about invoicing policies here: :doc:`invoicing_policy` , before requesting your first down payment. When it comes to create and view the invoice, you will only have access to a draft invoice mentioning the down payment (as you can see below)."
msgid "There, you can post the invoice and register the payment of your customer. But, we all know that in real life this flow does not happen immediately. So, for now, you can return to the sales order. There, you will have the possibility to see the order as a customer with the **Customer preview** button or to reach easily the previous draft invoice with the **Invoice** button. In any case, the down payment will be mentioned on both (sales order and draft invoice)."
msgid "To complete the flow, when the customer wants to pay the rest of his sales order, you must create another invoice. Once again, you will have the choice to make another down payment or to deduct all the down payments and so, paying the rest of the invoice as a regular invoice."
msgid "Be careful that if you do a down payment with a product using **delivered quantities** as invoicing policy, you won’t be able to deduct all the down payments when it comes to invoicing your customer. Indeed, you have to deliver a product before creating the final invoice. If nothing has been delivered, you create a **credit note** that cancels the draft invoice created after the down payment. To do so, you have to install the **Inventory App** to confirm the delivery. Otherwise, you can enter the delivered quantity manually on the sales order."
msgid "You can edit it and under the **General Information Tab** you will be able to change the customer taxes. Now, to change the income account, you will need to install the **Accounting App** to have the possibility to see the **Accounting Tab** on the product form."
msgid "It often happens that your employees have to spend their personal money while working on a project for your client. Let's take the example of a consultant paying for a hotel to work on the site of your client. As a company, you would like to be able to invoice that expense to your client."
msgid "You should also activate the analytic accounts feature to link expenses to the sales order, to do so, go to :menuselection:`Invoicing --> Configuration --> Settings` and activate *Analytic Accounting*."
msgid "Under the invoicing tab, select *Delivered quantities* and either *At cost* or *Sales price* as well depending if you want to invoice the cost of your expense or a previously agreed on sales price."
msgid "The **Invoice what is ordered** rule is used as **default mode** in Odoo Sales, which means that customers will be invoiced once the sales order is confirmed."
msgid "The **Invoice what is delivered** rule will invoice customers once the delivery is done. This rule concerns businesses that sell materials, liquids or food in large quantities. In these cases, the quantity might diverge a little bit and it is, therefore, preferable to invoice the quantity actually delivered."
msgid "Being able to have different invoicing options allow you more flexibility. Indeed, you need to know exactly how to invoice your customers for different situations."
msgid "If you decide to choose the **Invoice what is delivered** rule, you will not be able to activate the feature called **Automatic invoice**, which automatically generates invoices when the online payment is confirmed."
msgid "On Odoo Sales, the basic sales flow will be to create a quotation, send it to your customer, wait for confirmation, confirm the sales order and create an invoice."
msgid "**Invoice what is delivered**: Small impact on sales flow because you will have to manually enter the delivered quantity on the sales order or to install the **Inventory App** to confirm the delivered quantity before creating an invoice, with the **Sales App**. Indeed, if you try to create an invoice without validating the delivered quantity, you will receive an error message as below."
msgid "Once the quotation is confirmed and that the status went from **Quotation sent** to **Sales order**, you are able to see your delivered and invoiced quantities directly from your sales order (it is true for both rules)."
msgid "Milestone invoicing can be used for expensive or large-scale projects, with each milestone representing a clear sequence of work that will incrementally build up to the completion of the contract. This invoicing method is comfortable both for the company which is ensured to get a steady cash flow throughout the project lifetime and for the client who can monitor the project's progress and pay in several installments."
msgid "A pro-forma invoice is an abridged or estimated invoice in advance of a delivery of goods. It notes the kind and quantity of goods, their value, and other important information such as weight and transportation charges. Pro-forma invoices are commonly used as preliminary invoices with a quotation, or for customs purposes in importation. They differ from a normal invoice in not being a demand or request for payment."
msgid "From the sales app, create a quotation to the desired customer, and select the subscription product your previously created from the Subscriptions App."
msgid "When you confirm the sale the subscription will be created automatically. You will see a direct link from the sales order to the Subscription in the upper right corner."
msgid "Time and Materials is generally used in projects in which it is not possible to accurately estimate the size of the project, or when it is expected that the project requirements would most likely change."
msgid "This is opposed to a fixed-price contract in which the owner agrees to pay the contractor a lump sum for the fulfillment of the contract no matter what the contractors pay their employees, sub-contractors, and suppliers."
msgid "For this documentation I will use the example of a consultant, you will need to invoice their time, their various expenses (transport, lodging, ...) and purchases."
msgid "In *Project* you will use timesheets, to do so go to :menuselection:`Project --> Configuration --> Settings` and activate the *Timesheets* feature."
msgid "From a product page set as a service, you will find two options under the invoicing tab, select both *Timesheets on tasks* and *Create a task in a new project*."
msgid "You should also activate the analytic accounts feature to link expenses to the sales order, to do so, go to :menuselection:`Accounting --> Configuration --> Settings` and activate *Analytic Accounting*."
msgid "under the invoicing tab, select *Delivered quantities* and either *At cost* or *Sales price* as well depending if you want to invoice the cost of your expense or a previously agreed on sales price."
msgid "You will need the *Purchase Analytics* feature, to activate it, go to :menuselection:`Invoicing --> Configuration --> Settings` and select *Purchase Analytics*."
msgid "To enable eWallets and gift cards for eCommerce and Point of Sale (PoS), first enable :guilabel:`Discounts, Loyalty & Gift Card` under :menuselection:`Sales app --> Configuration --> Settings --> Pricing section`. Once enabled, go to :menuselection:`Sales app --> Products --> Gift cards & eWallet` and :guilabel:`Create` a new eWallet or gift card program."
msgid "eWallets allow customers to save credits on their online account and use these credits as a payment method when buying items in an online store or a brick-and-mortar store. eWallets can also be used to centralize multiple :ref:`gift cards <ewallet_gift/gift-cards>`."
msgid "Before creating an eWallet program, it is necessary to create an eWallet **top-up** product. Top-ups are pre-defined digital credit values added to an eWallet in exchange for its equivalent in real currency. These credits can then be used as a payment method in the eCommerce shop or :abbr:`PoS (Point of Sale)`. Top-up values can be of different amounts."
msgid "To create a top-up product, go to :menuselection:`Sales app --> Products --> Products` and :guilabel:`Create` a new product. On the product template, configure the options as follows:"
msgid "Once the top-up is created, go to :menuselection:`Sales app --> Products --> Gift cards & eWallet` to :guilabel:`Create` an eWallet program. The following configuration options are available:"
msgid ":guilabel:`Email template`: select the email template used for the email sent to the customer. To create a new template, click on the field, select :guilabel:`Search More`, and then click :guilabel:`Create`."
msgid ":guilabel:`Point of Sale`: select the :abbr:`PoS (Point of Sale)` in which the program is valid and available. Leave this field empty to include all :abbr:`PoS (Point of Sale)`."
msgid "Once the program is configured, click the :guilabel:`Generate eWallet` button in the upper-left corner to generate eWallets. eWallets can be generated based on :guilabel:`Customers` and/or :guilabel:`Customer Tags`. The quantity is automatically adapted according to the :guilabel:`Customers` and :guilabel:`Customer Tags` selected. Then, set the :guilabel:`eWallet value`. Finally, set the :guilabel:`Valid Until` period if applicable."
msgid "Generated eWallets can be accessed through the :guilabel:`eWallets` smart button in the upper-right corner. From there, :guilabel:`Send` or :guilabel:`Share` the eWallets via email or a URL link."
msgid "Click on an eWallet to change the :guilabel:`Expiration Date`, :guilabel:`Partner`, or :guilabel:`Balance`. The :guilabel:`Code` of an eWallet *cannot* be changed, deleted, or duplicated."
msgid "Gift cards can be purchased by customers, and in turn used as a payment method upon checkout at an eCommerce shop or :abbr:`PoS (Point of Sale)`."
msgid "Before creating a new gift card program, it is necessary to first create gift cards as products. To do so, go to :menuselection:`Sales app --> Products --> Products` and :guilabel:`Create` a product. On the product template, configure the options as follows:"
msgid "Once the gift card product is created, go to :menuselection:`Sales app --> Products --> Gift cards & eWallet` to :guilabel:`Create` a gift card program. The following configuration options are available:"
msgid ":guilabel:`Gift Card Products`: select the gift card product created earlier. Repeat the process if you created gift card products of different amounts."
msgid ":guilabel:`Email template`: select the default :guilabel:`Gift Card: Gift Card Information` template, or create a new template by clicking on the field, selecting :guilabel:`Search More`, and then clicking :guilabel:`Create`."
msgid "Once the program is configured, click the :guilabel:`Generate Gift Cards` button in the upper-left corner to generate gift cards. Gift cards can be generated either for :guilabel:`Anonymous Customers` or :guilabel:`Selected Customers`. Set the :guilabel:`Quantity to generate` for :guilabel:`Anonymous Customers`, or select the :guilabel:`Customers` and/or :guilabel:`Customer Tags` for :guilabel:`Selected Customers`. Then, set the :guilabel:`Gift Card value`. Finally, set the :guilabel:`Valid Until` period if applicable."
msgid "Generated gift cards can be accessed through the :guilabel:`Gift Cards` smart button in the upper-right corner. From there, :guilabel:`Send` or :guilabel:`Share` the gift cards via email or a URL link."
msgid "Click on a gift card to change the :guilabel:`Expiration Date`, :guilabel:`Partner`, or :guilabel:`Balance`. The :guilabel:`Code` of a gift card *cannot* be changed, deleted, or duplicated."
msgid "Check *Allow multi currencies* in :menuselection:`Invoicing/Accounting --> Settings`. As admin, you need *Adviser* access rights on Invoicing/Accounting apps."
msgid "To activate a new currency, go to :menuselection:`Accounting --> Configuration --> Currencies`, select it in the list and press *Activate* in the top-right corner. Now it will show up in currencies drop-down lists."
msgid "The conversion rates can be found in :menuselection:`Accounting --> Configuration --> Currencies`. They can be updated from Yahoo or the European Central Bank at your convenience: manually, daily, weekly, etc. See :menuselection:`Accounting --> Settings`."
msgid "Odoo has a powerful pricelist feature to support a pricing strategy tailored to your business. A pricelist is a list of prices or price rules that Odoo searches to determine the suggested price. You can set several criteria to use a specific price: periods, min. sold quantity (meet a minimum order quantity and get a price break), etc."
msgid "As pricelists only suggest prices, they can be overridden by vendors completing sales orders. Choose your pricing strategy from :menuselection:`Sales --> Settings`."
msgid "To apply several prices per product, select *Different prices per customer segment* in :menuselection:`Sales --> Settings`. Then open the *Sales* tab in the product detail form. You can settle following strategies."
msgid "The default pricelist applied to any new customer is *Public Pricelist*. To segment your customers, open the customer detail form and change the *Sale Pricelist* in the *Sales & Purchases* tab."
msgid "*Advanced pricing based on formula* allows to set price change rules. Changes can be relative to the product list/catalog price, the product cost price, or to another pricelist. Changes are calculated via discounts or surcharges and can be forced to fit within floor (minimum margin) and ceilings (maximum margins). Prices can be rounded to the nearest cent/dollar or multiple of either (nearest 5 cents, nearest 10 dollars)."
msgid "Once installed go to :menuselection:`Sales --> Configuration --> Pricelists` (or :menuselection:`Website Admin --> Catalog --> Pricelists` if you use e-Commerce)."
msgid "Each pricelist item can be associated to either all products, to a product internal category (set of products) or to a specific product. Like in second option, you can set dates and minimum quantities."
msgid "Pricelists can be set by countries group. Any new customer recorded in Odoo gets a default pricelist, i.e. the first one in the list matching the country. In case no country is set for the customer, Odoo takes the first pricelist without any country group."
msgid "In case of discount, you can show the public price and the computed discount % on printed sales orders and in your eCommerce catalog. To do so:"
msgid "Import templates are provided in the **Import Tool** of the most common data to import (contacts, products, bank statements, etc.). You can open them with any spreadsheet software (Microsoft Office, OpenOffice, Google Drive, etc.)."
msgid "Don't change the labels of columns you want to import. Otherwise, Odoo won't recognize them anymore, and you will have to map them on your own in the import screen."
msgid "Feel free to add new columns, but the fields need to exist in Odoo. If Odoo fails in matching the column name with a field, you can match it manually when importing by browsing a list of available fields."
msgid "An Odoo object is always related to many other objects (e.g., a product is linked to product categories, attributes, vendors, etc.). To import those relations, you need to import the records of the related object first from their own list menu."
msgid "You can do this using the name of the related record or its ID. The ID is expected when two records have the same name. In such a case, add \" / ID\" at the end of the column title (e.g., for product attributes: Product Attributes / Attribute / ID)."
msgid "The product images are very useful in Odoo, for example, to quickly find a product or check if you scanned the right one, but it can be a bit painful to set up especially if you have a lot of products. **Google Custom Search** allows finding images automatically for your product, based on their barcode, keeping your focus on what matters in your business."
msgid "Go to the `Google Cloud Platform API & Services <https://console.developers.google.com/>`_ page to generate Google Custom Search API credentials. Log in with your Google account."
msgid "Go to `Google Programmable Search Engine <https://programmablesearchengine.google.com/>`_ and click on **Get Started**. Log in with your Google account."
msgid "Google doesn't allow to create a search engine without having entered at least one specific site to search on. You can put any website (e.g. www.google.com) for this step, we will remove it later."
msgid "Validate the form by clicking on **Create**. Then, go to the edition mode of the search engine that you created (either by clicking on **Control Panel** on the confirmation page or by clicking on the name of your Search Engine on the Home page)."
msgid "Go back to :menuselection:`Settings --> General Settings--> Integrations`, enter your **API Key** and **Search Engine ID** in **Google Images** settings and save again."
msgid "The action to automatically get your product images in Odoo appears in any Products or Product Variants list view. Here is a step-by-step guide from the Inventory app."
msgid "Go to the Products menu (:menuselection:`Products --> Products` or :menuselection:`Products --> Product Variants`) from any application that uses products like Inventory or Sales."
msgid "The background job process about 100 images in a minute. If you reach the quota authorized by Google (either with a free or a paid plan), the background job will put itself on hold for 24 hours and continue where it stopped the day before."
msgid "Product variants are used to give single products a variety of different characteristics, such as size and color. Products using variants can be managed at the product template level (for all attributes and variants of that product), and/or at the variant level (for individual variants)."
msgid "In this example, the **T-Shirt** is the product template, and **T-Shirt, S, Blue** is a product variant. **Color** and **size** are the attributes. **S** and **Blue** are values."
msgid "To use product variants, go to :menuselection:`Sales --> Configuration --> Settings --> Product Catalog`, and enable the :guilabel:`Variants` feature. Finally, click :guilabel:`Save` to apply the setting."
msgid "Attributes need to be created before product variants can be set up. Attributes can be accessed via :menuselection:`Sales --> Configuration --> Products --> Attributes`."
msgid "The order of attributes on the :guilabel:`Attributes` page dictates how they appear on the :guilabel:`Product Configurator`, :guilabel:`Point of Sale` dashboard, and :guilabel:`eCommerce` pages."
msgid "Then, select a :guilabel:`Display Type`, which determines how this product will be shown on the :guilabel:`eCommerce` page, :guilabel:`Point of Sale` dashboard, and :guilabel:`Product Configurator`."
msgid "Values should be added to an attribute before saving, but more values can be added at any time, if needed. To add a value, click :guilabel:`Add a line`. From there, you can:"
msgid "After an attribute is added to a product, a new tab appears on the attribute's page called :guilabel:`Related Products`. This tab lists every product in the database that is currently using the attribute."
msgid "After creating an attribute, use the attribute to create a product variant by going to :menuselection:`Sales --> Products --> Products`. Then, select an existing product and click :guilabel:`Edit`, or create a new product by clicking :guilabel:`Create`."
msgid "To add a new variant, click on the :guilabel:`Variants` tab, then click on :guilabel:`Add a line` to add any attributes and values. When all the attributes and values have been added, click :guilabel:`Save`."
msgid "With the above product template, there are 15 different t-shirt variants in three different colors and five different sizes. If the white t-shirts are not available in the XXL size, then that variant can be deactivated."
msgid "To deactivate a particular product variant, go to :menuselection:`Sales --> Products --> Products` and select the relevant product. Next, click on the :guilabel:`Configure` button next to the relevant attribute value. Then select the relevant value (in this example, the :guilabel:`White Color` attribute), and then click on :guilabel:`Edit`."
msgid "In the :guilabel:`Exclude for` section, click :guilabel:`Add a line` and select any product(s) and/or specific attribute values that are currently unavailable. Finally, click :guilabel:`Save` to apply the setting, and Odoo will automatically show the product variant as unavailable on the eCommerce page."
msgid "To do this, open :menuselection:`Sales --> Products --> Products`, and click on the relevant product. Next, click on :guilabel:`Configure Variants` to access the list of product variant values."
msgid "Then, click on a variant value, and :guilabel:`Edit`. In the :guilabel:`Value Price Extra` field, type in the additional cost for this particular value. This amount is added to the standard price. Finally, click :guilabel:`Save` to apply the extra price to the value."
msgid ":guilabel:`Barcode`: barcodes are associated with each variant instead of the product template. Each individual variant can have its own unique barcode/SKU."
msgid ":guilabel:`Price`: every product variant has its own public price, which is the sum of the product template price and any extra charges for particular attributes. For example, a red shirt's cost is $23 because the shirt's template price is $20, plus an additional $3 for the red color variant. Pricelist rules can be configured to apply to the product template or to the variant."
msgid ":guilabel:`Inventory`: inventory is counted for each individual product variant. On the product template form, the inventory reflects the sum of all variants, but the actual inventory is computed by individual variants."
msgid "To start a return, open the :guilabel:`Sales` app, navigate to the customer's sales order, and click on the :guilabel:`Delivery` smart button to open the associated delivery order."
msgid "On the validated delivery order, click :guilabel:`Return` to open the :guilabel:`Reverse Transfer` pop-up window. By default, the :guilabel:`Quantity` matches the validated quantities from the delivery order. Update the quantities if necessary. Click on the trash icon next to a line item to remove it from the return."
msgid "Next, click :guilabel:`Return` to confirm the return. This generates a new warehouse operation for the incoming returned product(s). Upon receiving the return, the warehouse team validates the warehouse operation. Then, on the original sales order, the :guilabel:`Delivered` quantity will reflect the difference between the initial validated quantities and the returned quantities."
msgid "Sometimes, customers return an item after they receive and/or pay for their invoice. In these cases, a return using only *Reverse Transfers* is insufficient since validated or sent invoices cannot be changed. However, *Reverse Transfers* can be used in conjunction with *Credit Notes* to complete the customer's return."
msgid "To start a return, navigate to the relevant sales order. If there is a payment registered on the sales order, then the payment details will appear in the Chatter, and the invoice (accessible through the :guilabel:`Invoices` smart button) will have a green banner across it."
msgid "From the sales order, click on the :guilabel:`Delivery` smart button to view the validated delivery order. Then, click :guilabel:`Return` to open the :guilabel:`Reverse Transfer` pop-up window. Next, edit the :guilabel:`Product` or :guilabel:`Quantity` as needed for the return, and then click :guilabel:`Return`. This generates a new warehouse operation for the incoming returned product(s), which is validated by the warehouse team once the return is received. Then, on the sales order, the :guilabel:`Delivered` quantity will reflect the difference between the initial validated quantities and the returned quantities."
msgid "To process a refund, navigate to the relevant invoice (from the sales order, click on the :guilabel:`Invoices` smart button). Click :guilabel:`Add Credit Note` from the validated invoice."
msgid "A :guilabel:`Reason` for the credit and a :guilabel:`Specific Journal` to use to process the credit can be specified. If a :guilabel:`Specific Reversal Date` is selected, then a :guilabel:`Refund Date` must also be selected."
msgid "After the information is filled in, click :guilabel:`Reverse`. Then, :guilabel:`Edit` the draft as needed, and finally, click :guilabel:`Confirm` to confirm the credit note."
msgid "When sending quotations, it is important to set a deadline to encourage your customers to act. Indeed, this will stimulate them because they will be afraid of missing a good deal and it will also allow you to protect yourself in case you have to fulfill an order at a price that is no longer profitable for you."
msgid "It is also possible to add a deadline to every quotation template created. Whenever a specific quotation template is used in a quote, its associated deadline will be automatically applied. Be sure to check out our documentation about :doc:`quote_template` to excel in their use."
msgid "By clicking on the **Customer Preview** button, you will be able to see when the offer expires. For your information, the number of days will be the same as those mentioned in the quotation template."
msgid "With Odoo Sales, you can configure different addresses for delivery and invoicing. For some customers, it will be very practical to define specific billing and shipping addresses. Indeed, not everyone will have the same delivery location as the invoicing location."
msgid "When you create a quotation, you must add a customer. This customer can be a company or a person with specific billing and shipping addresses already defined and registered in the system, or it can be a new customer. In this case, you have to **Create and edit** the contact form for your new customer and link it, if necessary, to a company. In this contact form, you will be able to add, delete and modify invoice and delivery addresses."
msgid "If you select a customer with defined invoice and delivery addresses, Odoo will automatically use them to fill in the fields. Now, if you want to change it instantly, it is possible to do so directly from the quotation or the sales order."
msgid "Previously, we talked about the contact form that you can fill in directly from a quotation or a sales order to add billing and shipping addresses to customers. But, if you go to :menuselection:`Sales --> Orders --> Customers`, you can create or modify every customer you want and add, delete or modify invoice and delivery addresses instantly there, before creating a quotation."
msgid "Like for the previous example, go to :menuselection:`Sales --> Orders --> Customers` and create a new customer. There, you can add company information but, more importantly, you can enter billing and shipping addresses under the **Contacts & Addresses** tab."
msgid "Once done, you can return to your Sales dashboard and create a new quotation. Now, if you enter your new customer, you will see that the other fields will fill in by themself with the information previously saved for billing and shipping addresses."
msgid "In general, online payments are considered as a fast and secure alternative to traditional payment methods. It is generally cheaper, easier and faster than other payment methods. It is particularly useful and efficient for international transactions. With Odoo Sales, you can use online payments to get automatic orders confirmation. Online payments are made instantly, so it's very convenient and saves lots of time in a basic sales process."
msgid "There, you will have direct access to the **Payment Providers** page. It will allow you to select and configure your providers of choice. Before creating or modifying a payment provider, be sure to check out our documentation about how to be paid with payment providers such as :doc:`/applications/finance/payment_providers/paypal`, :doc:`/applications/finance/payment_providers/authorize`, and others in the :doc:`/applications/finance/payment_providers` documentation."
msgid "If you are familiar with this documentation: :doc:`quote_template`; you can activate or not the **Online Payment** feature for each template you use, under their confirmation tab."
msgid "After opening quotations from their received email, your customers will have different possibilities to make their online payments. For example:"
msgid "Online signatures are like electronic \"fingerprints\". By using them on Odoo, you will get automatic orders confirmation. You and your customers will save a lot of time by using this feature compared to a traditional process."
msgid "If you are familiar with this documentation: :doc:`quote_template`, you can activate or not the **Online Signature** feature for each quotation template you use, under their confirmation tab. Example:"
msgid "When you send quotations to clients, they can instantly accept and sign it online. When they click on **Sign & Pay**, they have the choice to draw their own signature, automatically fill in the field with an automated signature or load a file from their computer. Here below, it is an example of an automated signature:"
msgid "Once signed, you will have the possibility to choose your payment methods. Then, when the quotation will be paid and confirmed, a delivery order will be created automatically by Odoo."
msgid "The use of optional products is a marketing strategy for cross-selling products along with a core product. The aim is to offer useful and related products to your customers. For instance, if a customer wants to buy a car, he has the choice to order an automatic opening trunk and massaging seats, or not to order such high-quality products and simply buy his car."
msgid "With Odoo Sales, it is possible to add or modify optional products directly on quotations (under the **Optional Products** tab, as you can see below)."
msgid "By clicking on the **Customer Preview** button, you will be able to see what your customers will have as possibilities after opening a quotation from their received email."
msgid "In practice, your customers will be able to add different optional products to their order by using associated carts, with a user-friendly layout. More than that, if a customer selects all the optional products suggested, these additional items will automatically fill in the quotation managed by the salesman."
msgid "Be sure to check out our documentation about :doc:`quote_template` to understand how you can enable, create, design and manage your own quotation templates before reading this part."
msgid "To enable product variants on quotations and sales orders, go to :menuselection:`Sales --> Configuration --> Settings --> Product Catalog` and activate one or both of the :guilabel:`Product Configurator` and :guilabel:`Variant Grid Entry` settings. Finally, click :guilabel:`Save` to apply the settings."
msgid "After saving the settings, configure the product form. Head over to :menuselection:`Sales --> Products --> Products` and select any product (or click :guilabel:`Create` to create a new one). On the product form, click :guilabel:`Edit`, and then click on the :guilabel:`Variants` tab. Under :guilabel:`Sales Variant Selection`, choose either :guilabel:`Product Configurator` or :guilabel:`Order Grid Entry`. This selection determines which method is used to add the product to quotations or sales orders. Finally, click :guilabel:`Save` to apply the setting."
msgid "The product must have at least two variants (one attribute with two values) created in order for the :guilabel:`Sales Variant Selection` option to appear. Click :guilabel:`Add a line` under :guilabel:`Attribute` to add attributes and values to this product and create product variants."
msgid "The :guilabel:`Product Configurator` appears on a quotation or sales order when products are added that have both variants configured and the :guilabel:`Product Configurator` option selected."
msgid "The :guilabel:`Product Configurator` lets salespeople choose exactly which product variant to add to the quotation or sales order using a format similar to online shopping. Color options display any HTML color codes set up in the :guilabel:`Color` attribute. Features with an additional cost will display the additional cost next to their name. Once the desired product variant attributes are selected, click :guilabel:`Add` to add the product variant to the quotation or sales order."
msgid "By default, the product variant attributes are displayed on the quotation or sales order in the :guilabel:`Description` column, but the :guilabel:`Product Variant` column can be added through the additional options menu (3 vertical dots icon)."
msgid ":guilabel:`Variant Grid Entries` appear on a quotation or sales order when products are added that have both variants configured and the :guilabel:`Order Grid Entry` option selected. Grid entry can streamline the process of creating large, varied quotations by letting salespeople enter exact quantities of each product variant all at once."
msgid ":guilabel:`Variant Grid Entry` displays a grid of every variant available for the selected product. Choose the exact quantities of each product variant for a quotation or sales order by typing in the number or using the arrows. :guilabel:`Not Available` is displayed when a particular variant has been deactivated in the database. Once all the product variants and their quantities have been set, click :guilabel:`Confirm` to add them to the quotation or sales order."
msgid "By creating custom quotation templates, you will save a lot of time. Indeed, with the use of templates, you will be able to send complete quotations at a fast pace."
msgid "For even more convenience, it is also recommended to add the **Quotation Builder** feature which will help you design your quotation templates very easily. This option will automatically install the Odoo Website App."
msgid "You can create a new template or edit an existing one. Once named, you will be able to select products and quantities as well as the expiration time of the quotation."
msgid "You will have the possibility to design your template and edit the customer interface in order to manage what clients will see before accepting and paying the quotation. For example, you will be able to describe your company, your services and your products. To do so, you can click on **Edit** and you will be brought to the quotation builder."
msgid "You can easily edit the content of your template by dragging & dropping different building blocks to organize your quotation. For example, you can add a content block to describe your products."
msgid "Templates facilitate the confirmation process by allowing customers to sign electronically or to pay online. You can activate these two options directly in the quotation template itself."
msgid "Specifying terms and conditions is essential to set out important contractual points such as payment terms, limitation of liability and delivery terms between customers and sellers. Every seller must declare all formal information concerning products and company policy. On the other hand, each customer must take note of all these conditions before committing to anything. With Odoo Sales, it is very easy to include your default terms and conditions on every quotation, sales order, and invoice that you manage."
msgid "Please note that this feature is activated via the settings of the **Invoicing App** and **not** via the settings of the **Sales App**. Moreover, you don't need to install the invoicing application since it is done automatically with the installation of the sales application."
msgid "According to your business needs, you can specify your terms and conditions on your quotation templates. This is interesting if you have different terms and conditions within your company."
msgid "You can refer to this page in the footer of all your documents. The layout is available in the **General Settings** under the **Business Documents** category. For example, this footer appears in every document from Odoo."
msgid "Create and edit email templates to set a default attachment for all quotation emails that you will send in the future. To do so, you have to go to :menuselection:`Sales --> Configuration --> Quotation templates` and create a new quotation template or modify an existing one. Under the confirmation tab, you are now able to activate online signatures, online payments and to set a confirmation mail in which you have the possibility to configure the default attachment. There, you can put your general terms & conditions."
msgid "**Odoo Subscriptions** is used to run recurring businesses: sell new contracts, upsell customers, keep the churn under control and have reporting on the main KPIs: MRR, ARR, retention, churn, upselling, etc."
msgid "As a result, you will be able to manage your subscriptions like any other product, create your quotations and continue the sales flow to track the number of subscriptions you sell and manage the revenue they generate."
msgid "Go to :menuselection:`Subscriptions --> Subscription products` to learn how you can configure your own subscription products. You have the possibility to create a new product or edit an existing one. Once named, be careful to select the option *Can be sold* and deselect *Can be purchased*. For the product type, it is recommended to use *Service* for subscription products as they are non-material products that you provide to your customers. Finally, you can adapt your prices and also add an internal reference."
msgid "In the Sales tab, underneath the Subscriptions section, make sure the *Subscription products* option is activated. In fact, if you create a subscription product from the **Odoo Subscriptions** application, this option is selected by default. However, if you create a product from another application, it is not the case."
msgid "Be sure to check out our documentation on how to create, edit and manage your own :doc:`Subscription templates <../../subscriptions/configuration/subscription_templates>` before creating your own subscription products. Once created, check out our documentation on how to :doc:`Create a quotation using subscription products <../../subscriptions/sales_flow/create_a_quotation>`, to complete the sales flow."
msgid "Subscriptions simplify the business process. Indeed, subscribers never have to remember to renew their orders every month, which gives them the assurance that they will have everything they need before they actually need it."
msgid "Subscriptions provide much higher payment security for your business. They stabilize and maintain recurring revenue streams by guaranteeing monthly revenues and adding value to your business."
msgid "**Odoo Subscriptions** help you save time and money. Subscription templates can help you generate recurring invoices and manage renewals at a fast pace. With Odoo you have the possibility to create, edit, and manage your own subscription templates."
msgid "Go to :menuselection:`Subscriptions --> Configuration --> Subscription templates`. By default, Odoo suggests you two types of subscription (MON - Monthly subscription *vs* YEA - Yearly subscription). You can also create your own ones."
msgid "You can create a new template or edit an existing one. The first thing you need to do is give your template a name. After that, choose an *Invoicing period* and specify whether you would like to invoice your customers per *Days*, *Weeks*, *Months* or *Years*. On *Duration*, determine if the subscription must go on *Forever* (until it’s manually closed), or for a *Fixed amount* of time. Among the payment options, an additional field called *Invoice email* appears when you choose *Send*, *Send & try to charge* or *Send after successful payment*. This field allows you to add an invoice email template to your subscription templates."
msgid "For each template, you can also choose if you want your customers to be able to close their subscriptions or not. If enabled, you can set an *Automatic closing* limit and specify the *Group of subscription* and *Journal* options."
msgid "On each template, you can add your **Terms and Conditions**. Specifying terms and conditions is essential to set out important contractual points between the customers and the sellers (payment, refund policy, cancellation, complaints, etc.)."
msgid "Finally, if you want to know the basic running health status of your subscriptions, you also have access to a specific tab called **Health Check**. There, you can edit and create your own filters to define what is a subscription in good health *vs* bad health. The system automatically summarizes all the records corresponding to these filters and you are able to manage them in one click."
msgid "After creating your own subscription templates, be sure to check out our documentation on how to create, edit and manage your own :doc:`Subscription products <../../subscriptions/configuration/subscription_products>`, to complete the sales flow."
msgid "Now that your subscriptions are up and running, you want to stay up-to-date with your customers. Some automation would be appreciated since you would not want to go through the list of all your subscribers to check how things are going. This is what the *Automatic Alerts* feature is for."
msgid "For example, when customers subscribe to your magazine, you would probably want to send them an email to welcome them and express your gratitude. Or, if the satisfaction rate of your customers drops below 50%, you would probably want to schedule a call with them to understand the reasons for their dissatisfaction."
msgid "With **Odoo Subscriptions**, you can set automatic emails, create a \"Call\" task for one of your salespeople so that he/she can try to understand your customer's dissatisfaction, and finally, why not automatically send satisfaction surveys so customers can evaluate your services? All of that is now possible."
msgid "The following example shows how to create a new automatic alert to send satisfaction surveys to your customers, by email, after one month of subscription. To do so, go to :menuselection:`Subscriptions --> Configuration --> Alerts`, and create a new alert."
msgid "On the *Apply on* section, first give the alert a name. Then, you can choose to apply this alert on a subscription template, on a specific customer, or even on a specific product. If you want to add more specifications, you can also specify the value of your MRR, the change rate of your MRR over a certain period of time, the value of the satisfaction rate, and even the stage to which you want to apply this alert."
msgid "For the *Action* section, specify the *Action* and the *Trigger on*. If the *Trigger on* is set to *Modification*, the action is triggered every time there is a change or anything added to the subscription, and all the conditions on the *Apply on* section are met. Now, if the *Trigger on* is set to *Timed condition*, it means that the action is triggered based on the type of *Trigger date*. After that, you can choose your *Action*. You have the choice between *Create next activity*, *Set a tag on the subscription*, *Set a stage on the subscription*, *Mark as To Renew*, *Send an email to the customer* and *Send an SMS Text Message to the customer*."
msgid "In the example above, the *Trigger on* is set to *Timed condition*, therefore, a *Trigger date* and *Delay after trigger* need to be specified. And because the *Send an email to the customer* action was adopted, an *Email template* can be chosen."
msgid "As a result, this alert will send a rating survey after one month, to the customers who have purchased that specific product. The survey will appear in the chatter of your respective subscription."
msgid "This alert is applied to the *Rating Satisfaction* of your customers, and the action is triggered on *Timed condition*. If their satisfaction rate is lower than 50%, a salesperson contacts the customer. This action is automatically assigned to the salesperson who manages the subscription, and the due date is 5 days after the triggering of this action. This alert ensures that your clients are happy and that you are taking actions if they are not. It helps to keep your customer retention rates very high."
msgid "As we know, understanding how our business is going, and where it is going, is key to success. And particularly so when we offer subscription services or products."
msgid "Before getting to the heart of the matter, it is very important to recall certain essential concepts to the proper understanding of the following reports:"
msgid "**Monthly Recurring Revenue (MRR)**: MRR is arguably the most important metric for subscription businesses. It shows the monthly revenue earned with subscription-based products or services. It is a consistent number used to track all recurring revenue over time, in monthly increments."
msgid "**Annual Run-Rate (ARR)**: ARR is the yearly version of MRR, which is based on the current MRR, to estimate the coming year's performance. However, this estimation does not take variations and growth into account."
msgid "**Non-Recurring Revenue (NRR)**: NRR shows the revenue earned for everything else than subscription-based products or services. This includes gains of a rare or unique nature that are unlikely to occur in the ordinary course of businesses."
msgid "**Customer Retention**: Practices to engage existing customers to continue buying products or services from your business. Customer retention can be a challenge, because you must prove you are worthy of your customers' trust."
msgid "**Churn Rate**: Also known as the Rate of Attrition or Customer Churn, the churn rate can be defined, in this case, as the percentage of subscribers who discontinued their subscriptions within a given time period. We can distinguish two types of Churn:"
msgid "**Customer Lifetime Value (CLV)**: Indicates how much revenue can be expected for a customer during his/her entire contract. This approach emphasizes the importance of customer retention, shifting our focus from a quarterly or yearly approach to a long-term one."
msgid "Go to :menuselection:`Subscriptions --> Reporting --> Subscriptions`. From there, you can change the *Measures*. By default, Odoo uses the *Monthly Recurring Revenue*. In addition to that, you can choose *Quantity*, *Recurring Price*, *Yearly Recurring Revenue* and *Count*. For this example, *Quantity* is added. This way, you can review both of these measures at the same time. You can even *Group By Start Date* and, more precisely, by *Week*, to get a clear view of your report."
msgid "Go to :menuselection:`Subscriptions --> Reporting --> Retention`. The default measure applied is *Count*, but you can change to the appropriate one for you. For the example below, *Monthly Recurring Revenue* was chosen, and the *Month* periodicity remains intact. By using these criteria, you can see the progression of the retention from its start."
msgid "Go to :menuselection:`Subscriptions --> Reporting --> Revenue KPIs`. From there, you can check different KPIs: *Monthly Recurring Revenue*, *Net Revenue*, *Non-Recurring Revenue*, *Revenue per Subscription*, *Annual Run-Rate*, *Lifetime Value*, and more. You can also filter this information on subscriptions, companies, and sales teams. This is useful if you are looking for specific information."
msgid "The example below shows the *Monthly Recurring Revenue* detailed report. At the moment, there is no data, which is the typical scenario for a new business. But, as your company grows over the months, these graphs get populated with more and more data. Once again, you can filter these specific KPIs on subscriptions, companies, and sales teams."
msgid "Go to :menuselection:`Subscriptions --> Reporting --> Salesperson Dashboard`. This page gives you a summary of your *Monthly Recurring Revenue*, *Non-Recurring Revenue*, *Subscription modifications*, and *Non-Recurring Invoices* for each of your salespeople. You can choose the period you want to apply and the salesperson you want to analyze."
msgid "Losing a customer is always difficult, especially if you put a lot of effort into getting them to sign up for your products/services. However, many companies come up with dubious methods to reduce the probability of this happening."
msgid "If you adopt such methods, you are among companies that actively and indirectly spread the phobia of subscriptions, who do not think about how negatively dissatisfied customers could impact their business and, who frustrate the customers in a way or another. However, at some point, it is understandable that you do not want your customers to be involved in your subscription status."
msgid "If you do not adopt such methods, you are among companies that continue to evolve in a long-term subscription business model, especially in an era of ultra-fast communications between dissatisfied customers, and who retain their customers by making it easier for them to leave if they want to. By giving them the opportunity to close their own subscriptions, your customers do not feel trapped because they subscribed to your products/services."
msgid "In summary, the **Odoo Subscriptions** application gives you the **possibility to choose what you want to apply**. Indeed, you can decide whether to give your customers the option to close their subscriptions whenever they want to or to restrict this possibility. It depends on you and we will show you how to do that in our amazing application."
msgid "Go to :menuselection:`Subscriptions --> Configuration --> Subscription templates`. From there, you can create a new *Subscription template* or modify an existing one. When editing your template, underneath the Invoicing tab, you have the possibility to activate the option *Closable by customer*. Once enabled, this option gives your customers the right to close their own subscriptions."
msgid "Be sure to check out our documentation on how to :doc:`Use subscription templates <../../subscriptions/configuration/subscription_templates>` to fully understand the importance of this feature in a basic flow using the **Odoo Subscriptions** application."
msgid "Once confirmed, a quotation becomes a sales order and a new subscription is automatically created. Therefore, this subscription has the status *In progress*. From there, you have the possibility to close the subscription."
msgid "By using the smart button *Close*, you have to enter a close reason. For example, \"Subscription too expensive\", \"Subscription does not meet my requirements\", \"Subscription reached its end date\", etc. Immediately after confirming your close reason, you can observe that the status of the subscription is now *Closed* and that the close reason is mentioned on the subscription."
msgid "As previously explained in the *Administrator view* part, from the subscription form, you also have the possibility to visualize what your customers see when managing their subscriptions thanks to the *Customer preview* button. In this example, the customer has the choice to close his/her subscription whenever he/she wants to, due to the *Close Subscription* button."
msgid "By confirming the cancellation, the customer is redirected to his/her portal. The administrator is informed of this modification. Indeed, the status of the subscription becomes *Closed* and a note appears in the chatter with the new stage, the end date, the close reason, and the closing text added by the customer."
msgid "Before closing a subscription, check out our documentation on how to :doc:`Create a quotation using subscription products <../../subscriptions/sales_flow/create_a_quotation>` to understand how subscriptions are managed in the **Odoo Subscriptions** application."
msgid "Selling a digital product or service gives instant gratification. However, you have to work hard for a new customer to make a purchase. It costs time and money. By convincing customers to sign up for a subscription, you maximize your income and streamline your cash flow. You can sell any type of product or service through a subscription business model."
msgid "Before creating your first quotation, be sure to check out our documentation on how to create and manage your own :doc:`Subscription templates <../../subscriptions/configuration/subscription_templates>` and on how to add :doc:`Subscription products <../../subscriptions/configuration/subscription_products>` to your templates."
msgid "Go to **Odoo Sales** and create a new quotation. Then, choose a customer and add a product. Be careful to select a product that you previously configured as a *Subscription product*."
msgid "When your quotation is ready, you have the possibility to send it to your customers or to confirm it. It is better to first *Send by email* the quotation to your customers to have their confirmation and, then, *Confirm* it in **Odoo Sales**. By clicking on *Customer preview*, you have an idea of what your customers will see when receiving your quotation."
msgid "From there, your customers have three choices: *Sign & Pay* the quotation, give you a *Feedback* or *Reject* the quotation. It appears that they are very happy and accept the option *Sign & Pay*. Then, they have to validate the order with a signature and by choosing a payment method. When it is done, you can check out the quotation in **Odoo Sales** and *Confirm* it."
msgid "Once confirmed, the quotation becomes a sales order and a new button appears, *Subscriptions*. Indeed, a subscription is automatically created."
msgid "By clicking on the *Subscriptions* button, you can see that the status of the subscription is *In progress*. From there, you will have three options: :doc:`Renew <../../subscriptions/sales_flow/renewals>`, :doc:`Close <../../subscriptions/sales_flow/closing>` or :doc:`Upsell <../../subscriptions/sales_flow/upselling>` your subscription."
msgid "In the top-right corner, you can see the status of the subscription. When a subscription is new and created from **Odoo Subscriptions**, the status is *Draft*. When a sales order has been validated, the status is *In progress*. Finally, when a customer decides to close his subscription, the status becomes *Closed*."
msgid "The key feature of a subscription business model is the recurring nature of payments. In this model, customers pay a recurring amount in exchange for access to a product or a service."
msgid "Each subscriber experiences this renewal process monthly, annually, or sometimes more, depending on the duration of the contract. Most subscription companies choose to automate their renewal processes but, in some cases, manual subscription renewals are still the preferred option."
msgid "With **Odoo Subscriptions**, you can have all your subscriptions in one application, suggest an automatic subscription renewal to your customers (as well as a manual one) and, finally, filter all your subscriptions and easily find those to renew (with the help of the tag *To renew*)."
msgid "Before renewing a subscription, be sure to check out our documentation on how to :doc:`Create a quotation <../../subscriptions/sales_flow/create_a_quotation>` using subscription products. Indeed, once confirmed, a quotation becomes a sales order and a new subscription is automatically created. Therefore, this subscription has the status *In progress*. From there, you have the possibility to renew the subscription. In the Other Info tab, underneath the To Renew section, you can activate the *To renew* option. When activated, a yellow tag automatically appears in the upper right corner of the subscription."
msgid "The *To renew* tag is automatically ticked when a payment fails. This indicator also appears on the customer portal. To visualize that, you just have to click on the *Customer preview* button. The tag *To renew* appears on the top right corner."
msgid "When a subscription needs to be renewed, you have the possibility to use a new button called *Renewal quotation*. By clicking on it, a new quotation is created. From there, start a basic sales flow allowing you to send the quotation by email to your customers or to confirm it. It is better to first *Send by email* the quotation to your customers in order to have their confirmation and, then, *Confirm* it in **Odoo Sales**."
msgid "In the Chatter of this new quotation, it is mentioned that \"This renewal order has been created from the previous subscription\". Once confirmed by your customers, this quotation becomes a sales order and a new sale is mentioned in the upper right corner of the subscription."
msgid "By clicking on the *Sales* button, you have a summary of your sales orders in a list view. The only difference between your two quotations is the description underneath the *Subscription Management* category. There, you can easily visualize which one is your renewal."
msgid "Finally, if you want to visualize all your subscriptions and easily find those to renew, you can go to your *Subscriptions dashboard* and use the filter *To renew*."
msgid "Subscriptions are recurrent and go on indefinitely. As time passes by, our customers may want to modify them. We must then be able to adapt the prices or change the products’ quantities to accommodate their needs. Two situations can happen:"
msgid "**Loyal customers:** This kind of customers already trust you as a brand. Therefore, you are confident regarding what you offer since they keep paying for your products and services. Consequently, it is easier to sell them something additional than it would be to a new customer."
msgid "**New customers:** For this kind of customers, you have to come with something new, something attractive. What about discounts? Typically, every subscription ends after a certain given time. Making these types of offers for new customers strengthens your relationships with them and also increases their retention."
msgid "As previously explained, to upsell a subscription to new customers, it is recommended to offer *Discounts*. To activate this option, go to :menuselection:`Sales --> Configuration --> Settings` and, under the *Pricing* category, you have the possibility to grant discounts on sales order lines."
msgid "Before upselling a subscription, be sure to check out our documentation on how to :doc:`Create a quotation <../../subscriptions/sales_flow/create_a_quotation>` using subscription products. Indeed, once confirmed, a quotation becomes a sales order and a new subscription is automatically created. Therefore, this subscription has the status *In progress*. From there, you have the possibility to upsell your subscription."
msgid "By using the smart button *Upsell*, you are able to create a new quotation with new subscription products and send it to your customers for approval."
msgid "When the quotation is confirmed by your customers, the products are added to the initial subscription. Quotation prices are, then, prorated to the remaining time of the current invoicing period."
msgid "Of course, before sending this new quotation to your customers, you can change the unit price, taxes, and, even the discount you want to offer. The smart button *Customer preview* is useful for mimicking the customer's reaction. In this case, we can confidently say that the customer will *Sign and pay* this new quotation. When it is done, you have to go back in edit mode, confirm the quotation, and click on the smart button *Subscriptions* to visualize all updates. From there, you can see that an additional line has been added to the subscription with the new extra service the customer wanted to purchase."
msgid "The only difference between your two sales orders is the description underneath the *Subscription Management* category. There, you can easily visualize which one is your upselling."
